DLR Properties

Experiencia negativa: Your response is a lie, your email claims 1 not multiple standards. Rental history yet we have no evictions and both our references were happy to cooperate. Post clear rental requirements, Operate your business with integrity. Your "standards" are so high then lead by example. According to the reviews from current tenants not just disgruntled previous or denied ones, people are claiming you lack professional manners, and you stand on screwing people over.

Experiencia negativa: Unreasonable and arbitrary. The guy painting the units smokes in the building. They don’t give move in or move out inspections. Beware they will royally hose you if you don’t take serious records. I’m taking them to small claims

Experiencia fantástica: I have lived in one of their mobile home parks since they have owned it. They maintenance man Eric is wonderful and easy to work with. Our park looks great and Eric and his staff keep it looking good in summer and keeps the snow plowed in the winter.

Experiencia negativa: This has been a very disappointing experience with this property management company. From the beginning of our tenancy, numerous issues within the apartment remained unresolved. Upon move-in, the back door did not lock (was fixed), the bathroom door would not close properly (never fixed), and the kitchen floor tiles were loose with large gaps (never fixed). Despite reporting that I fell and sprained my ankle due to the unsafe flooring, management declined both to repair the tiles and to allow us to secure them ourselves. Also wanting to add that any representative from DLR that had come to our unit were shocked upon seeing our flooring. Additionally, there was black mold present in the upstairs carpet that management would not replace, and the electrical system appeared unsafe, with breakers frequently tripping to the point that we felt compelled to unplug appliances whenever we left the unit out of concern for fire risk. These issues were reported multiple times, yet no meaningful repairs or replacements were made. After we vacated, we were required to have the carpet professionally cleaned. We later learned that the carpet was removed entirely. When I contacted the office to request reimbursement—since funds had been deducted from our deposit for cleaning carpeting that was subsequently discarded—I was told by Annie that the carpet had not been replaced. However, I later saw photographs clearly showing new flooring installed in the unit. Overall, the lack of responsiveness, failure to address safety concerns, and misleading communication made this an unacceptable rental experience.

Experiencia fantástica: Today whilst warming up my car, I locked my keys inside. These fellas went WAY above and beyond thanks again! Great crew and I wasn't late!

Experiencia negativa: Charged us 4 hrs of cleaning after I spent a whole day cleaning it was definitely up to par cleaner then move in . Then Charged us for a stained blind in living room .the blind was the same color on move out as the day we moved in . Then was told they had to paint ??? Isn't that ware and tear ? I think I see a pattern with DLR ... are first apt with them started leaking and guess what ?? They Charged us for the mold after there maintenance guy said they fixed it .it was never fixed the window had 1/ 2 in of standing water in it at all times . I think someone needs to turn them into the BBB . That someone might be me ..

Experiencia fantástica: Great company to work with! Best PM company in CDA. Very reasonable and kind people. They understand complex commercial rentals / leases and are willing to do what it takes to support and help tenants succeed.

Experiencia fantástica: Their office team was helpful when dealing with issues and was always very friendly and willing to assist when we needed it. Would recommend renting with DLR.

Experiencia fantástica: We rented one unit of a Tri plex that DLR properties owns and couldn't have been happier with the results. My family and I had multiple appliances break down while living there and DLR was quick to replace them once notified. They were fast acting to resolve any other issues we had while living there and were considerate of any and all circumstances we were under during that time. They also were very understanding of what our wishes were once we found another place to live and we were very pleased with their decisions. Had a conversation with the owner about it and he couldn't have been more compassionate and sympathetic. We would gladly rent a place from them again. A+

Experiencia fantástica: DLR has been my property management company for 7 1/2 years and I have zero complaints. It is easy to make a maintenance request through their app and issues were always taken care of in a timely manner. Highly recommend them!

Experiencia fantástica: I have enjoyed being a tenant at one of DLR's properties for 4 years now, sad to say that I'm moving on soon. I have never had any issue with them as property managers. Every time I needed any kind of service, Jeremiah was on the scene immediately to take care of it. I have had property managers in the past who micromanaged everything and were always popping up, amounting to what was basically spying on you. DLR is not that kind of property manager. Bottom line, they are there when you need them and they aren't when you don't. Thank you DLR, for the last 4 years here.

Experiencia fantástica: Professional & friendly staff. Location & quality of the property are second to none. Appreciate everyone down at DLR properties!

Experiencia negativa: While being a tenant, I felt it was impossible to get ahold of someone for any maintenance unless it had to do with heat durning the winter. I put in a maintenance request about mold and my portal said that a tech had been contacted. 6 months went by and it was never addressed. I moved out in November and have been trying to get ahold of them about my deposits and I have been completely ignored. I’ve tried every number, I’ve triad emailing, and contacting them through socials. Nothing. The only way I got ahold of someone was by pretending to be a prospective tenant. Once they found out I wasn’t, the lady didn’t take anymore steps to help me and I haven’t heard anything. Would not recommend renting through this company.

Experiencia negativa: After living there for years at Ridgeway terrace on Emma Ave in CDA they just sent me a bill stating I wouldn't be getting any security deposit back and are trying to charge me for things that are their responsibility like plumbing issues. Blaming it on kitty litter when we don't even use traditional cat litter. A joke of a property management company. Act all friendly until you no longer do business with them and then they want to squeeze every last dime they can out of you.

Experiencia fantástica: Very responsive and attentive property management group. No long phone trees, always easy to get ahold of someone for whatever you needed. They're also reasonable and friendly. I would recommend!

Experiencia fantástica: Rented from them for a couple of year. Great property management. Very friendly. Had zero problems. Made move in and move out a breeze.

Experiencia fantástica: My daughter rented from DLR from January 23 until August 24. They were very responsive to any problems she had and she actually got her whole deposit back, which is generally unheard of these days. I can't recommend them enough.

Experiencia fantástica: Great staff and are quick to resolve issues with my rental

Experiencia fantástica: Hands down the best property management company I have been a tenant at. I rented from them for a little over a year and a half. Eric was always willing to work with me. Anytime I had an issue for maintenance they were usually there within hours!! I appreciated that they let me live my life and they were not checking on me or the property all the time. If I didn’t have a life circumstance change, I would have continued to rent from them in downtown CDA. Great company to rent from 10/10 would reccomend!

Experiencia negativa: Spoke with Bailey about having the property management install a ceiling fan it's hot in here with no thermostats to control the elements. Baileyworking at DLr properties company told me she isn't not allowed to installed a ceiling fan on their property rental places. I would stay away from this place the management team is horrible and again the only person who cares about it's residents is only the maintenance person. I guess the garbage disposal won't get fix either since I mention it in the same email before she contacted me. Bailey didn't care that I told her I would leave a Google reviews either

Experiencia fantástica: Let me start off that when I first moved in, this company had some issues, especially with their employees and the way they left their properties to be moved in to. However, at the end of my tenancy, they made some personnel changes for the better. Finally, I got to work with some good people that made moving out a good thing and I do appreciate that. I beleive, with the internal changes they have made, tenants will be happy throughout their entire stay in one of their rentals.

Experiencia fantástica: Started with one of their properties at the beginning of 2023 and moved to another in 2024. After being ignored and treated like a number with MANY other property managers, it was a breath of fresh air having the employees do so much to answer all my questions and treat me like an actual human being. Annie, Bailey, and Nolan are awesome. They may be stretched a little thin with how many properties they manage, but they all deserve a raise in my book.

Experiencia fantástica: Extremely professional and well executed property management company. They treat all of their tenants with respect, courtesy, and kindness. A family business that cares about families. Maintenance team is speedy and doesn’t cut corners, office staff is smart and helpful. If you’re looking to find a home, this should be your first stop !

Experiencia negativa: Ok let’s break this down for someone who lived in the aspen apartments for 3 years…. 1. The actual dlr properties employees are terrible to work with, maintenance never wants to help, if THEY deem it DIY then they will charge you for the maintenance… on top of that snow removal was horrific if it even did happen. 2. They will work with veterans….. IF THEY REMEMBER WHO YOU ARE… if they don’t they will harass you about something THEY AGREED TOO! 3. The aspen apartments during the summer get disgustingly hot as there is 1 small AC unit for 2 bedrooms but the AC unit is in the living room and requires fans to push cool(if it’s still cool) air into the rooms. 4. After everything is said and done they will charge you 40 dollars an hour for cleaning when the lease SPECIFICALLY STATES 35 an hour, but if you try and ask them about it they will tell you “they’ve been nice enough to work with you”. 5. Lastly, when one of the stairs broke on the way up to our 2nd story apartment they DID NOTHING about it until it benefited them when someone moved out. Then they wanted to make it look new…. But didn’t give a flying fork about the tenants that were already upstairs… we had to jump the stair…

Experiencia negativa: If youre looking at 1910- 1918 N 13th in CDA, they put pics up of a different unit- GO SEE IT IN PERSON!!!! Black mold, leaky skylights, a "maintenance" guy who does shoddy work, leaking windows, maintenance doesn't respond, somebody popped holes in 2 of our vehicles tires (dlr didn't care), the concrete is uneven, I can put a bouncy ball on my counter and it rolls...I could go on and on. DLR is the definition of slumlord!

Experiencia fantástica: Best rental agency in town. Easy moving and moving out and they give you your deposit back without any hassle.

Experiencia fantástica: Been a tenant for 2.5 years now and relationships with landlords are a common concern, but I’ve had only positive experiences with DLR. Very easy to work with and would recommend for responsible tenants.

Experiencia negativa: This company should be shut down immediately

Experiencia fantástica: My mom has lived in the property on 15th Street in Coeur d Alene for about 14 years. She moved here from Connecticut and we had this apartment rented for her. She absolutely loves it. She has always had good service from DLR Properties. We had to move her from a 2 story to a one story due to her age and they had a 1 story right next door. The back of the apartments face an open field with lots of wildlife. Pets are allowed, the complex is quiet, very well maintained and everyone is so friendly. Maintenance issues are addressed in a timely manner. My elderly mom has been very happy here.

Experiencia fantástica: I requested maintenance and they responded very quickly. Love the response time very professional and fast thank you.

Experiencia fantástica: I’ve have talked to other people and they said dlr is a joke, well let me say this I’ve lived here for almost 3 years or so and everyone I’ve dealt with at DLR have been amazing they will work with you as long as you communicate with them. They Rock I couldn’t ask for better landlords. Keep up the great job DLR and thank you for being amazing people to work with.

Experiencia negativa: They never resond to emails, phone calls. They dont even man their own office. Way to get perspective tentants.

Experiencia fantástica: So unique in every way possible. I've told so many friends about this place. Basement was a nightmare of wiring issues.

Experiencia fantástica: I’ve been renting here for almost 3 years, before the company was sold to the current owners I had a few maintenance issues that took forever to fix. When the new owners came on all of the issues were handled in a timely manner. My biggest reason for leaving a review is to commend them for always be patient and kind with me during some hard financial obstacles. They always communicate and work with me with such kindness and understanding! I just want to throw out a huge thank you to these folks!

Experiencia fantástica: The staff is awesome and has always been attentive and returned my calls. Any time we need something fixed, it is fixed quickly.

Experiencia negativa: I changed my review after fullfilling 10 months of a 12 month lease. The property manager decided to give me a eviction. Due to false noise complaint made by a dishonest, drunk, convict neighbor. Brandi is beyond unprofessional she talks to you as if you were her child she throws temper tantrums she sides with tenants that she likes more than others it is the most unprofessional property Management facility I have ever dealt with in my life I have tried to fulfil the last 2 months of my lease but Brandy doesn't want to seem wrong with the eviction she is pursuing so she would rather put a father his wife and two children one of which is disabled on the streets because she makes poor management decisions I will never ever refer DLR properties do to Brandi the manager

Experiencia negativa: They raise rent fast to push you out and show up without prior notice. Bad renters experience and very happy I left when I did.

Experiencia fantástica: Super easy application process! Staff is great! Very friendly! Took care of minor maintenance problem in a timely manner thank you for our new home!

Experiencia negativa: I visited a tenant in The Aspen Apartments, it was around 5pm in the evening. The sidewalks had not been shoveled, and the step to go up to the second floor crumbled as I walked up. This is extremely poor property management.

Experiencia fantástica: Very friendly staff

Experiencia negativa: There is a Lady that works there that is just horrible to deal with. She's extremely bossy & it's hard to get a word in with her Plus she isn't truthful. I sent a couple to her to rent a place while their River House is being worked on (6 months to a year) They didn't want to shop around and have excellent credit. Well, it took her missing 3 appointments with them when they contacted me and ask me where I found this Business DRLR Property Managent & this lady Melanie. I said a business owner friend suggested them as he knew a gentleman that owned properties they managed & only saw 2 girls in this office & thought they could use the business. I did some research and let's just say I wouldn't recommend them. *Update I can confirm that they Do Not return calls much & a Girl named Melaine answered and said she was in charge. I asked her to give me a list of available rentals and s he e said she was to go e only one there, hadn't even had time for lunch and would have to call me back. Well after 5 days I called back and she answered and when I gave my name she didn't say anything. I then asked if she had gotten the list of available rentals together and she said why would she do that. I said I had called you and you were going to call me back with the list. She made all kinds if excused and got very snippy and said I would have to wait for her to have time. I then just asked how long she had been in Customer Service and she went on to say for some reason that she had a Computer Science Degree. I didn't even ask her that and wondered why she said that.i asked for the Owners of the properties name and she said that was confidential. I sent the phone recording to the Better Business Bureau as I've also mentioned this company on Facebook and got a lot of negative feedback and quite a free said" Are they even in business anymore" Beware... Just giving facts where needed. Many great rental agencies in town. No I wouldn't recommend them in anyway with all I found out Sorry for the drawn out post but I felt this needed to be heard!

Experiencia fantástica: Excellent property mgmt.

Experiencia negativa: HANDS DOWN, THE ABSOLUTE WORST SLUM LORD LIKE COMPANY EVER!! I only wish I had taken more time to review this unethical & awful company before we used them. Repairs were never taken care of even when made aware several times, unsafe/ unclean property rented to us. We moved in, turned on some heat the 2nd day, only to find dead rodents/ garbage/ feces in our heating ducts along numerous cover ups and misleading information given anytime we would ask managers. Do yourself a favor....DON'T DO BUSINESS WITH THIS COMPANY

Experiencia fantástica: We actually lived in a rental that Vista managed. That was a nightmare rent went up twice a year and when the rental was taken over by DLR there was a huge change they care about the tenants. They also let us know that our rent was less than what Vista was charging us they had us at 775 and Vista was charging us 830 that's close to $50 extra every month that was never recorded in the system. DLR is honest and they take care of their tenants plain and simple. They are top notch.

Experiencia negativa: One of the worst companies I've rented through. Apartments on Emma are a waste of money! The place is covered in mold and management does nothing about it. There's meth heads camping in a trailer in one of the parking lots. People dump their cars here. A lot of the tenants are trashy and rude, even steal our laundry. No security at all here. Don't waste your time or money.

Experiencia negativa: HORRIBLE HORRIBLE HORRIBLE SERVICE!!!! Made appointment for Friday at 11. Drive 30 minutes to see it, get there, wait 15 minutes outside to find out that they have already leased the house and said there's nothing they can do and that "some of our employees don't really know how to do their jobs". Will never use them again.

Experiencia negativa: I've been renting from them for two years now and I would never go through them again. They take forever to respond when you have a problem (if they ever get back to you at all), there have been several times that something has broken and after several maintenance requests I just have to fix it myself, and they don't take care of their rentals or care about their tenants at all. They are very unprofessional and just make excuses to not have to do their job.

Experiencia fantástica: The best company I have ever rented from. They are fair and affordable! Melanie who manages is amazing, she gets back to phone calls and emails in a timely manner and she is always kind and helpful. Maintenance is always taken care of in a timely manner. My door knob busted on a Saturday and I was locked out and Jason dropped what he was doing and came by to fix it. They are amazing people to rent from and I have nothing but nice things to say about this business.