Heather Liwski - Real Estate Agent

Fantastic experience: Selling my home after my husband passed away was one of the hardest things I’ve ever had to do. He passed away in the home, which had to be disclosed to buyers, and what I thought would be a straightforward sale turned into a very emotional and challenging five-month process. I am incredibly grateful that I had Heather by my side. She was so much more than my real estate agent—she was compassionate, patient, and truly looked out for me. When the buyers created additional challenges and frustrations, Heather repeatedly stepped in and handled them. There were even times she worked behind the scenes to find a solution before telling me about the problem, simply to spare me additional stress. That meant more to me than she probably realizes. During an incredibly difficult chapter of my life, Heather made me feel protected, supported, and never alone in the process. I will always be grateful for the care, patience, and dedication she showed me. I couldn’t have asked for a better person to help me through such a difficult sale. I highly recommend Heather—not just because she is an excellent real estate agent, but because she genuinely cares about the people she represents.

Fantastic experience: Heather is a fantastic agent. She was with us through every step of the process, from the huge task of getting our house ready for market to the last days of escrow and beyond. We had a rather tricky escrow situation, and Heather's expertise was essential in ensuring that we closed on time. I would highly recommend her to anyone selling their home in South Orange County. She is highly knowledgeable about our area, responsive, organized, and worked diligently to bring potential buyers to see our home, beyond the many open houses she hosted. I highly recommend her services. We were able to sell our home quickly and received an excellent price, which was definitely due to Heather's hard work.

Fantastic experience: Our experience with Heather was absolutely exceptional! She was always responsive, attentive, and on top of every detail. We always felt like we were her priority, and she never made us feel like just another client. What really sets her apart is how much she genuinely cares about her clients and the outcome. She worked incredibly hard for us, was always willing to go the extra mile, and handled everything with such a great attitude. I cannot recommend her highly enough! If you’re looking for a Realtor who is knowledgeable, responsive, personable, hardworking, and truly dedicated to her clients, she is the one you want. We are so grateful to have had her by our side and would absolutely use her again!

Fantastic experience: Experience ✅ Expertise ✅ Excellent Communication ✅ Follow through, unmatched Professionalism ✅ What else can we say? Heather checks all the boxes! But Heather goes above and beyond just checking the boxes. She works to keep everyone comfortable, informed and does it with a smile on her face. She treats you like family. With so many moving parts, so many documents to sign, appointments to be made and deals to be had…Heather handles it all.

Fantastic experience: I had the pleasure of working with Heather on a recent transaction, and she was outstanding from start to finish. She is incredibly professional, responsive, and always one step ahead, making the entire process seamless for everyone involved. Our mutual clients were in excellent hands, and her communication and attention to detail helped us close the transaction smoothly and on time. I would gladly work with Heather again and highly recommend her to anyone looking for an exceptional real estate agent!

Fantastic experience: You WILL NOT be disappointed if you choose Heather Liwski for your Real Estate Agent! We have worked with her for several years. We have a rental. We are not in the area. Heather has taken care of all our needs. She is professional. Her knowledge is amazing, Our questions are always answered quickly and effectively. She works very hard to satisfy your requirements. I highly recommend Heather.

Fantastic experience: I would 100% recommend Heather again and again! She was so on top of everything, so positive, accommodating, so kind and awesome to work with. She was also so fast with getting staging done, professional photos and all the documents done. She really went to bat for us and made sure everyone was happy. We had a lot of questions during the process and she answered all my millions of questions so fast and was so patient and understanding as well. When it came to a few repairs we made on our condo we were selling, she was soooo so on top of things and so quick to get everything scheduled and on track. Often times she would beat me to it, resolving those issues we had. You can tell she really cares about her clients and ensuring everyone has a positive experience selling or buying a home. I would recommend her to everyone!! Seriously the best realtor!! Would use her again and again!

Fantastic experience: Many thanks to Heather for guiding me through the rental process! She was quick to offer her insight and point me in the right direction to understand what goes into building a detailed rental package. I feel confident in my search after speaking with her. For new renters or buyers, I highly recommend her!

Fantastic experience: Heather was amazing. From start to finish she held our hand through the whole process. She helped us find a new home and sold our home in record time with how crazy the market currently is. We would recommend her 1000 times over.

Fantastic experience: Great communication throughout the escrow process and a pleasure to work with! Thank you Heather!

Fantastic experience: Heather is fantastic! Reached out for some help with a property we are interested in and she replied immediately with comps and lease comparisons (income property). Also had great feedback regarding the price. If you’re on the fence about your realtor, I highly recommend Heather. She’s the best!

Fantastic experience: Heather is Simply The. Best. Most thoughtful, diligent SME professional. A real pleasure to work with and someone to truly trust as she demonstrates to have your back every.step.of.the.way.. Heather goes the extra mile and has a sharp understanding on her client’s needs, which meant so much for me as I was stepping into a new town. Thank you, Heather, for helping me find a piece of heaven! I’m forever grateful.

Fantastic experience: Heather is the ultimate professional that you want on your team. She did an amazing job from start to finish and helped me get top dollar for our property. She ensured our transaction was expedient and anticipated all possible hiccups that could get us off course. I was impressed with her plan and execution of our escrow and we received the highest sale price for our community. I would hire her again without hesitation and am grateful that I trusted her to guide me to the finish line with more money than I anticipated.

Fantastic experience: My wife and I purchased a home in San Clemente a year and a half ago, and we couldn’t have asked for a better partner than Heather. She brings a wealth of knowledge about San Clemente and the surrounding market, and her attention to detail is second to none. Heather took the time to understand exactly what we were looking for and presented homes that truly fit our needs, always keeping our best interests front and center. As a San Clemente resident herself, Heather gave us an inside perspective on the community that made us feel instantly at home. She is professional, tenacious, and remarkably thorough — qualities that gave us complete confidence throughout the entire process. Beyond her expertise, Heather’s personal commitment made us feel like more than just clients; she was a trusted guide every step of the way. We wholeheartedly recommend Heather to anyone looking to buy or sell in San Clemente. She is detail-oriented, market-savvy, and an outstanding advocate for her clients — the kind of real estate professional you want on your side.

Fantastic experience: I would give a million stars if I could. Absolutely amazing. Heather was incredible from start to finish. The entire process was seamless and stress free. She worked so hard on our behalf and locked it in for us on a multiple offer home and we were below asking!!! She even got us a credit and a warranty! Heather knew things we needed that we didn’t and found homes that we didn’t even see to show us. One of which ended up being the perfect addition to our real estate portfolio! We will definitely be doing this again with her. Do yourself a favor and bring Heather on your team. You will be beyond happy you did!

Fantastic experience: Heather is amazing helpful & supportive right from the phone call. She checks in, answers all of your questions and helped us thru the entire process getting us into our next home!! We never felt abandoned or wondering what next!! Thank you for your help!!

Fantastic experience: I have worked with Heather for over five years and It has been such a pleasure working with her and her top notch professionalism! Her buyers and sellers are so blessed to have her represent them.

Fantastic experience: Heather went over and beyond what I expected! Thought I could represent myself, but gave Heather a chance and now I admit defeat. Would highly recommend. She was timely, thought of things I didn’t and made sure the whole process went smoothly.

Fantastic experience: We had an amazing experience working with Heather! She rented out our house in just a few days and made the entire process incredibly smooth and stress-free. From the start, she was very professional, friendly, and always quick to respond to any questions we had. Her attention to detail and market knowledge really stood out. It was clear she really had our best interests in mind every step of the way. We couldn’t be happier with the outcome and would highly recommend Heather to anyone looking to rent, buy, or sell a property!

Fantastic experience: Heather is an incredible realtor! She understood my goals, handled everything while I was abroad in Thailand, and made the entire process smooth and stress-free. Professional, supportive, and super easy to work with—highly recommend!

Fantastic experience: We recently closed on our first home, and we could not have asked for a better agent to do this than Heather. We knew right away we were in good hands. She guided us through every step of the way with clarity, thoroughness, and confidence. Heather was very supportive, patient, and respectful of our own process and the time we needed to talk things through to make decisions. She is an excellent communicator, and she is very responsive and resourceful. She went above and beyond to make sure the process went smoothly. She answered all of our questions, and for the questions that didn't fall under her purview, she connected us to the right source and enabled us getting those answers quickly. Heather is honest and trustworthy. Even though she was representing both the seller and us (buyers), she made sure everyone’s best interest were taken into consideration. We could not imagine having gone through this process with anybody else. Heather was a pleasure to work with and we would work with her again in a heart beat!

Fantastic experience: Heather was incredibly helpful in finding a short term lease in Orange County while I was states away and new to the area. She’s extremely responsive, communicative and thorough. She anticipated my needs every step of the way. I recommend Heather 10/10 !

Fantastic experience: Excellent service! Highly responsive and knows the market well. I would get emails and new listings along with several other properties on a daily basis. Any questions I had she would do a great job explaining to a laymen like myself. When I finally put in an offer she negotiates well and is very aggressive advocating for her clients and their preferences. She will consider your budget and always has that in the back of her mind. During and after escrow she has a good variety of connections with inspectors, contractors, and various other professionals. Highly recommend

Fantastic experience: Heather was absolutely amazing to work with. She was always available when I needed her and she helped answer every question along the way… and quickly too!! She is fantastic, and I recommend her 1000% ☺️

Fantastic experience: Heather did an amazing job getting exactly what I needed and in an extremely time sensitive manner. She is a follow-through person and put me at ease during my most stressful time.

Fantastic experience: In an interesting market for sellers, Heather once again proved what an amazing agent she is by managing to set a new neighborhood record. Time and time again, Heather has proven her business organization, management, and negotiation skills. My family looks to Heather when it comes to all buying, selling, and leasing needs. The value she brings to any transaction is bar none and we truly look forward to working with her again!

Fantastic experience: Heather was the most wonderful and effective agent I can ever imagine one could work with. In the course of our sale, we encountered many challenges which she efficiently and consistently resolved. Throughout all she was warm and friendly and full of good humor. I highly recommend her for anyone looking to buy or sell a home. I can't imagine anyone better. I just love her."

Fantastic experience: Heather is super organized and so pleasant to do business with. She’s compassionate about her work and very detail oriented with shaping our decision to buy or lease! Highly recommended

Fantastic experience: We recently had the pleasure of working with Heather on our property in Capo Beach and we couldn't be happier with the experience. Heather was extremely professional and thorough throughout the entire process. Seemingly every client, whether interested in our property or not fell in love with her, she’s just that great. Her marketing and sales strategies are top-notch, and her extensive knowledge of the real estate market helped us achieve a neighborhood record for our property. Heather's dedication and expertise made the process smooth and stress-free. We highly recommend Heather Liwski and her exceptional real estate services to anyone looking to buy, sell, or lease a property. She is truly a joy to work with!

Fantastic experience: As a first time buyer, I can’t tell you how nervous and overwhelmed I was. Then along came Heather! Heather, thank you so much for being so attentive to my concerns and answering all my questions.You’re absolutely the best!!

Fantastic experience: From start to finish Heather was exceptional to work with! With her knowledge and dedication we found a new home that exceeded our expectations. Heather’s expertise and professionalism made the whole process seamless and she truly is a joy to work with. She was there every step of the way and went above and beyond to ensure we found the perfect home. We would highly recommend her! Heather’s knowledge of the real estate world is unparalleled.

Fantastic experience: Wow, where do I start? Just had an exceptional sales experience with Heather! Her dedication and expertise surpassed all expectations. Not only did she secure a neighborhood record sale for my house, but she also skillfully negotiated terms that exceeded my initial expectations. She also did this while keeping me under contract on the home I’m buying, despite delays and hiccups that happened (no fault of Heather) during the sale. She also negotiated temporary rent back at no cost for me. Throughout the process, Heather remained composed, insightful, and unwaveringly dedicated. Her passion for real estate and sincere care shines through in every interaction, making her a total pleasure to work with. I wholeheartedly recommend Heather to anyone seeking a realtor who goes above and beyond for their clients. She has an absolute unparalleled commitment to client satisfaction!

Fantastic experience: Heather was such a pleasure to work with! She was so responsive throughout our whole process, and we couldn’t be more thankful for that! From the day of our first tour, to going through the process and getting approved, she was very informative and helpful in every way. My family and I can’t thank you enough, Heather!

Fantastic experience: during our interview meeting I was impressed with Heather's knowledge, marketing ideas, and enthusiasm. Confident that Heather was the one that would make selling my home easy and effective from beginning to end. She targeted a price and got it for me. We knew from the beginning that discussions and concerns on either end could be worked out if they occurred. It was a pleasure working with her and would urge you to do the same. Thank you Heather.

Fantastic experience: Heather was absolutely great to work with. She was communicative, professional and me and my buyers truly appreciated her and the sellers for giving us the opportunity to work with them. I look forward to working with Heather again.

Fantastic experience: Heather is very outgoing. She also is very accommodating. I very much enjoyed working with her. She was very thorough.

Fantastic experience: My wife and I recently had an enjoyable real estate experience with Heather Liwski. She was extremely helpful, knowledgeable, and compassionate in our search for a new residence. She found the perfect one. She shines as a true professional in her field. You won’t be disappointed!

Fantastic experience: Heather is truly the best.

Fantastic experience: Heather is truly the best real estate agent. We had a short window of time to find a place and Heather was so accommodating and quick to be of assistance. She truly cares about people and genuinely cares about what you are looking for. It was a pleasure for my husband and I to work with Heather. Look no further, call Heather you won’t regret it!

Fantastic experience: Heather left no stone unturned in the quest to not only identify a suitable residence, but get my application out in front of others. Her grasp of what it takes in a tight real estate market is commendable. Highly professional with a focus on details and follow up, Heather worked tirelessly to a successful closure. She makes it happen! A clear choice for any aspect of real estate, her confidence & expertise were much appreciated!

Fantastic experience: Over the past 20 years I've worked with some exquisite, talented realtors; without question Heather is top-tier. She is a true professional and incredibly skilled at her craft. If you're seeking a sharp, trustworthy professional with strong negotiation and communication skills, she is it. Right away you can see she's genuine and has the client's best interests in mind-rare qualities in today's real estate world. I will recommend her any chance I get.

Fantastic experience: Heather is by far the best agent we have ever worked with! She is extremely conscientious, intelligent, and intuitive. She anticipates each obstacle and works efficiently to solve it. She loves her job, and it shows in everything she does. She enthusiastically gave us concierge, first class treatment! This agent has gumption and moxie! Thank you , Heather, for selling our house so quickly and above market value! You really are the best!

Fantastic experience: To whom it may concern: My husband and I appreciate Heather Liwski very, very much. Heather went the extra mile to sell our house. We had problems getting tenants out and she held our hand through the whole process and made it happen! So please use or tell someone about Heather Liwski. She is very knowledgeable, kind and will get you top dollar for your home! We learned so much from her!!

Fantastic experience: Heather was awesome to work with. Very quick with responding and helping all the way through the process. Will definitely recommend her to everyone. Was also quick to negotiate and set everything up.

Fantastic experience: Sending an HUGE thanks to our agent Heather Liwski for doing her thing and making this process as easy as it possibly could be for us! Her experience, talent, master negotiating skills, ability to close fast, not to mention her skills as a therapist, cheerleader and part time child care provider make her simply the best. If you don’t use her for you buying/selling needs, you’re missing out on A+ service worth every dime.

Fantastic experience: Heather is a joy to work with! She is professional, knowledgeable & extremely responsive. She did a thorough job of compiling information on the different neighborhoods in South Orange County & took the time out of her busy schedule to give me a tour around the various neighborhoods that she detailed in her information packet. Due to a family crisis & changes in my work environment, my family has had to pause our move. Once our situation changes I will be reaching out to Heather immediately!

Fantastic experience: Heather got us over the finish line!! We just had an incredible, whirlwind experience with Heather...She was impeccable in her navigation of this complicated deal...there were many moving parts to make this happen, and she handled it all with exceptional professionalism. Heather was able to negotiate exactly what we wanted in our home purchase, and was also able to rent the property we were living in in less than 2 weeks, at a record breaking price for our neighborhood, in a most difficult time of year to be moving. She stayed in constant communication with us, was at the ready any time we had a question...talked us off the ledge when we felt overwhelmed and kept us on track with our eye on the prize. I honestly felt like Heather was genuine and I always felt that she had our backs. She went to bat to get the escrow closed quickly and kept all the plates spinning to get it done, and you never saw the girl sweat! She has a keen eye for detail that was appreciated in getting every little thing that we wanted from the deal...and we did...we were able to get the home fully furnished, which allowed us to rent our house furnished, and the cherry on top...it included a 55 Chevy that is now our Yoga Studio mascot. When we got our keys she brought us the most thoughtful gift basket (as did the sellers..we were incredibly blessed) that included treats for our dogs Frank and Beans, and black and white themed towels and champagne! Heather was a rockstar that I am happy to say is so much more than a realtor. She is the full package!

Fantastic experience: Heather was great to work with and stepped me through the process with no surprises!

Fantastic experience: I meet Heather yesterday at her office for the first time and she was so comforting to me in my time of need although I didn't receive her services because an offer came in that I was previously working on I would definitely use her services in the future thank you Heather I needed your kindness

Fantastic experience: Just got the keys to my fabulous new home! It was all made possible with the help of my terrific agent, Heather Liwski. I can’t say enough good things about Heather. She worked tirelessly on my behalf and was always super positive with a “”can do!” attitude. Everything you need in a Real Estate Agent. I would use her to buy or sell again in a heartbeat.

Fantastic experience: I can’t say enough awesome things about Heather! She is the sweetest thing ever but she will get you everything you need to close the deal. I recommend her to be the best agent and most honest agent you’ll ever find! She will give of herself to you to make you happy. No need to find anyone else!

Fantastic experience: Heather is AMAZING!!! She was such a pleasure to work with. Her knowledge and skill sets make the difference between placing an offer on a home, and actually getting a home. She is a bulldog that will fight and advocate for you like no other agent out there. If ever decide to sell our home - I know who my first call will be. Can’t recommend her enough.

Fantastic experience: Heather has been an incredible resource for us from the start! This was our first home buying experience, and she walked us through every step of the way with kindness and patience. She also kept us in the loop at a very frequent cadence, even if there weren’t necessarily updates to share, just so we knew what was going on and that nothing had fallen through the cracks. Heather is also great at building rapport and trust. My husband and I felt very comfortable with her right off the bat, and I also saw how good she was at building rapport with seller’s realtors (which is vitally important). Lastly, Heather worked her butt off for us! She was in constant communication with seller’s realtors to get us in for showings, to follow up on offers, etc. and was always on the lookout for great properties for us. She was also super available and flexible, even on a moment’s notice. If I could give her 6 stars, I would!! I will refer her any chance I can get because we had such a wonderful experience working with her. Thank you, Heather!!

Fantastic experience: Heather is wonderful! She helped us sell my parents house and was there every step. She made sure it was as painless as possible and did not disturb my parents. She also helped with the beginnings of our search for a new home. I would work with her again in a heartbeat!

Fantastic experience: Heather helped me narrow down the neighborhoods I was interested in by doing thorough research on schools, affordability, and style of house. She even brought big maps with areas highlighted! She went above and beyond. Her attention to detail, client dedication and positive attitude makes her a top notch agent. I’d hire her again easily.

Fantastic experience: We could not have had a better experience buying our dream home with the help of Heather. Heather is everything you could ask for in an agent-prompt, knowledgeable, experienced, well-connected, friendly, honest, down to earth, and most importantly...always working for your best interests no matter what time of day. We have referred Heather to friends and are actively trying to get friends/family to relocate here as well. And when that time comes? Of course we will certainly utilize Heather as much as possible. Heather has gained this family's "client for life" status with all that she has done to realize our dreams in Socal. The only problem now is we don't get to see and talk to Heather as much since we're so busy unpacking.

Fantastic experience: Heather is a true professional and I loved working with her! Hopefully we do another one soon! Cheers

Fantastic experience: My wife and I really needed someone we could trust to find the right home for our family. We were really specific in what we wanted and Heather delivered. There isn’t anyone that would take care of you more. You ask she provides. She will always be our agent. Heather Liwski for Agent of the year! We are very picky customers and so happy to have Heather understand our needs!"

Fantastic experience: Heather knows how to help her clients! She was with us every step of the way. She was kind and considerate of our feelings. Patience and knowledge is her best qualities. I would highly recommend her to any buyer or seller. She was always ready to answer any questions we had.

Fantastic experience: Heather is a great real estate agent to work with, she is super helpful and responds back in a timely manner. We truly see how much she cares and appreciates her customers. She is awesome and knows the business well. We highly recommend her to all our friends and family.

Fantastic experience: Heather was amazing! So helpful and knowledgeable even when she wasn’t going to benefit from all her efforts. It shows she really wants to help people and has such a giving spirit.

Fantastic experience: You need someone to not back down from a fight? What about a bulldog where they won’t let go once they bite? Heather is your realtor! She’s amazing and will do everything in her power to get you your dream home! Professional, quick to respond, friendly, and even has tricks up her sleeves! One of the best realtors I have worked with. Highly recommend!!!!

Fantastic experience: Heather is a great agent to work with. She surpasses expectations and here attention to details is second to none. Goes the extra mile and is vey professional. Highly recommended!

Fantastic experience: Heather worked very hard to help my family & I find a home. We absolutely loved working with her. She asked questions to help us narrow down exactly what we were looking for & was really quick to act once we found something that we were really interested in. She's very responsive, professional, kind-hearted & works really hard to get you what you want/need. If you're looking for a wonderful & reliable real-estate agent, call Heather, you won't be disappointed.

Fantastic experience: Heather is truly a joy to work with. She has exceeded our expectations in both the purchase of our new house and the sale of our condo in such a timely manner. Very attentive and dedicated, Heather is an all-star agent who is willing to deliver to your satisfaction. Thank you Heather for all of your wonderful hard work!

Fantastic experience: If you're looking for an agent to go WAY above & beyond the call of duty, search no further. Heather is a "get it done" person and makes the process of buying and/or selling a property simple & fun. We actually bought a property with her as the buyers agent and sold a property with her as the listing agent at the same time. She was a rockstar.

Fantastic experience: I recently completed a transaction with Heather. She is sharp, professional and friendly.

Fantastic experience: Hi Heather! I had relayed your information to my clients and I think they’re looking for something with a little bit more space but they said the property was lovely and you were exceptional at showing us around and highlighting the great features and characteristics of the property on the grounds. I wanted to make sure to tell you this because we have been going through this process for a while and often times the seller‘s agent is not as professional or communicative as you. If I have anyone else that might be interested in that property I will be sure to bring them by -in the meantime good luck to you and your client!

Fantastic experience: Heather was our realtor and helped us find our forever home. She was knowledgable and patient and talked us through the entire offer process as well as every page of all the paperwork. Once we were in Escrow she followed up with us every day to make sure we were on track. After experiencing some delays and issues with our lender she was our champion. Calling them daily, escalating the issues until we received a resolution. I really felt that she had our backs and were in good hands, in her experienced hands. This is not the first home that we have purchased, but we have not experienced customer service the way Heather has provided from anyone before. We are so fortunate to have had her as our realtor. She is so connected in the community and we are even using a lot of her contacts for some home upgrades. She always had our best interest in mind and we will miss our daily text and phone conversations.

Fantastic experience: Heather was great to work with from start to finish. Her attention to detail and guidance along the way made the process so much easier and less stressful. She is very knowledgeable about real estate in the area and took extra time to look into all the questions and concerns we had along the way. I would recommend her to anyone looking for a property in the Orange County area!

Fantastic experience: Heather was amazing! I have never met a more motivated smart and kind realtor. She was always on the ball and helpful. I would use her for any future real estate transactions and have recommended her to all my friends and family.

Fantastic experience: Heather was incredible! We loved working with her. She was extremely organized and always responded immediately to any questions / concerns we had. Her negotiation skills are what got us the property. We would highly recommend her to anyone looking for an agent! She won’t disappoint!

Fantastic experience: Where do I begin? Heather was the MOST AMAZING real estate professional I have ever used. Not only was she very professional in her approach to marketing and selling my house (which she sold in less than a couple days) she went WAY ABOVE AND BEYOND in her client service. She stepped into roles that I did not expect her to take on during the sales and escrow process. At one point, she even offered her family's assistance to help ready my home for the staging process - on their own free time. I could go on with literally a dozen or more instances where she stepped up and serviced my needs, beyond what was expected. Heather's communication with me during the entire transaction was excellent. She was prompt in responding to my inquires, and proactive, keeping me informed of every step along the way. As is the case with many real estate transactions, there were minor glitches along the way, but Heather was always positive and encouraging and maintained the "we'll get your home sold" attitude the entire time. I HIGHLY recommend Heather as a real estate professional that will take care of you like family!

Fantastic experience: Heather is an extremely organized and professional agent. Compared to other agents I have worked with I appreciate that Heather is very determined and competitive and it is not easy for her to take no for an answer. In this marketplace, that is the quality I want in an agent.