Cardinal Property Management

Negative experience: Worst property management ever! Crestline has gone downhill since they have come onboard. Good luck getting any of your requests done. They just raise your money and do less for you.

Fantastic experience: My personal experience with Lisa, our HOA Manager, gas been nothing but professional knowledgeable and very helpful. Lisa is always willing to help and always pleasant. She is appreciated.

Fantastic experience: Great job by Kailey, her staff and the gardeners. My Star Jasmine is under control, and my car is accessible again. Thanks

Fantastic experience: Jessica is wonderful! She always responds promptly and runs a great HOA meeting for the Terraces. Beverly White

Negative experience: This property management does not follow through. I have a leak on my window that’s coming g from the above window structure. Roofers came out and confirmed. The rain and the leak is flooding my kitchen. I have contacted Wes, he told me upstairs neighbor window would be covered with plastic, before the rain. It never was. As it rained and leaked into my kitchen. Emailed Wes couple more times and still nothing was done. He is all talk and no action. Next Tuesday we are going to have a really bad rain. Need that window covered emailed Wes again and he is not responding. This sounds like negligence. If I don’t hear back by Monday I have to take legal action for damaging my property. Would be nice to have a property manger follow through on his words. Especially when damage is occurring inside someone’s property.

Negative experience: I would give zero stars if available . This company is a joke. They are in business of harassing residents about parking without even communicating parking rules upfront. They go around and make up charges to see if anyone will pay it. There is no difference between scammers and Cardinal PM. The only difference is that scammers are prosecuted and this company gets away with it. How is that possible.

Fantastic experience: Jozalie “Sally” Gamayon, Assistant Community Manager, was prompt and friendly with my situation. Wonderful to work with her.

Fantastic experience: Cardinal has been great to work with. They say what they do, and do what they say.

Fantastic experience: Great HOA management team! Always easy to reach by phone and email and fast response. Take good care of the home owner especially when selling a home, the escrow service is the best! Got the HOA docs on time and good communication to solve problems including but not limited to violations close. Would like to express a special thanks to Noel Krips who is on top of everything!

Fantastic experience: Requested authorization to redo my patio & staff very helpful for me to get approval. Thank you

Fantastic experience: Anna at Cardinal Management is absolutely amazing. She resolves all our issues quickly and efficiently. She takes good care of our community and we're so glad to have her on our team!

Fantastic experience: Our property manager, Lisa from Cardinal Property Management is professional, hard working, friendly, and most of all very accommodating. We have been working together on re-certifying our court reservation user accounts and setting up new tennis/pickleball court rules. She works extra hours, including weekends, to facilitate our needs. We are blessed to have her in our team.

Negative experience: They manage the HOA for our investment property. Literally their only job is the keep the gate working. We put in a work order to add our name to the gate in January. It's April and still not resolved. Unbelievable incompetence.

Fantastic experience: Jozalie Gamayon is an assistant community manager at Cardinal and was a tremendous help to an issue we were having with updating our architectural applications for the online portal. Often this can take weeks of red tape - but we were able to solve the issue within minutes - thanks to Jozalie. Jozalie went above and beyond the call of duty to reach out to a homeowner to explain our situation and moved the process along very quickly so the application is submitted in timely fashion, and approvals can be made so the homeowner does not have to wait as would often be the case.

Negative experience: I booked my neighborhood clubhouse and Cardinal made a mistake and doubled book it for the same day and time and didn’t tell me until a couple of days before my event. They basically said there was nothing they could do. They definitely don’t know what they are doing over there. Now I have to find a new venue in two days and tell all my guests.

Fantastic experience: Professional, patient, knowledgeable, and consistent, who could ask for anything more!

Fantastic experience: I always appreciate Amanda's prompt and efficient attention to requests and concerns Dr E. Teipe

Fantastic experience: Jane was very helpful helping me make a one-time payment. She was informative and walked me through each step.

Fantastic experience: Good afternoon, I have lived here for 43 years, my husband and I love our home love our community. December will be 44 years. I thank you for your assistance when I needed it I’m very grateful love our Stonegate friends thank you for helping me when I needed it the most

Fantastic experience: Very helpful!

Fantastic experience: Had a wonderful experience with Jonafe! She was incredibly helpful and as a new homeowner with a new born I can’t say enough how appreciative I am. Thank you for everything!

Fantastic experience: Respond quickly to requests. Karen Holte, our HOA manager, knows the laws and writes our minutes for board approval.

Negative experience: Called and left a message and emailed twice over a two week period with no response. When I cc'd someone else from the office my manager did respond and had time to argue with me about why they hadn't responded. Maybe that is why she was too busy to answer the first several times I tried. Terrible customer service.

Fantastic experience: Sally was very nice and walked me through my first architectural application. I really appreciate the help she gave me.

Negative experience: Horrible property management. Raising HOA costs and lagging on taking care of requests and work orders. Playing stupid games with residents, where managers are not available, always “in meetings” and busy.

Fantastic experience: Noel was helpful and prompt in responding to my request. Instructions she sent were very clear and I was able to make the changes easily!!

Negative experience: Like pulling teeth to get them to do anything. Most of the time you can’t even reach the person who handles our property and they never return calls !

Fantastic experience: Noelle( can't remember her name) was very helpful if walking me through the website to pay my bill and set up my recurring payment. My bank has been very erratic with bill payments and was always late in meeting the due date despite the fact that I was allowing 2weeks. Thank you . You're asset to Cardinal Mgmt company

Fantastic experience: Great service from Jon ! My inquiries were solved

Positive experience: Very responsive to my request for roof service and inspection to be done to the area.

Fantastic experience: It's professional, pleasant people who make a company outstanding. Cardinal's Noel Krips consistently delivers excellent service which makes my job easier.

Fantastic experience: I have been working with Noel and let me tell you she is fabulous! Very helpful, very responsive and VERY professional. I can't thank her enough for her hard work and efforts to assist me. Valerie R.

Fantastic experience: I got great service from Jozalie, she was very helpful and got my approval process in 3days! Super!

Fantastic experience: I have personally made multiple requests for assistance, Jozalie “Sally has been extremely responsive in handling every request in a timely manner but most importantly with a great attitude.

Fantastic experience: Sally is very helpful.

Fantastic experience: Theresa Hirschman was Amazing to work with. She was so quick to respond with answers to all my questions and concerns.

Fantastic experience: Sally (Jozalie) promptly and professionally responded to my request for reservation and concerns I had. Thanks for doing great works, Sally.

Fantastic experience: Sally is very helpful person and understands the request and takes the action with follow up.

Fantastic experience: Good

Negative experience: This is just one of the worst property management. Trying to get my pool key fob replacement. The gave me one that does not work. Then replaced wme with another that still feso not work. Left dozen of voice messages accoutn manager Amanda. No one returns the call. Left voice mail and emailed to senior account manage Theresa. Complete ignore. It has been 4 weeks now and still fighting to get it properly working pool key fob....

Negative experience: Poor customer service

Positive experience: Friendly receptionist. Typical property management though. Never anyone in the office except for one day a week.

Fantastic experience: Amazing property management. Would absolutely recommend.

Fantastic experience: Quick payment on services rendered

Fantastic experience: We work as an independent 3rd party vendor of Cardinal Property Management. The staff is professional, knowledgeable and easy to work with. We enjoy having them as a client and serving their associations.

Fantastic experience: I have always had a great experience with Cardinal Property Management. 10 out of 10 for professionalism and communication.

Fantastic experience: As an insurance service provider to the community association industry, we have worked with Cardinal Property Management on many occasions. Their team understands the relationship between the community service providers and management is a partnership that helps improve the experience of each resident and board member.

Fantastic experience: Very professional and responsive to work with. I have had a privilege to work with Cardinal Property Management on many project and have always had great communication to ensure that project are completed in a timely and professional manner. The Cardinal Property managers are always a delight.

Negative experience: Not responsive. I was informed it would take three to five weeks to have a sprinkler adjusted. I have called them for a variety of issues over the past several years. I am typically not able to speak with a live person and am required to leave a voicemail. I generally do not receive a call back until the second or third time I leave a voicemail.

Negative experience: If you want professional, correct and fast answers do not hire Cardinal Property Management. All of the above none existing!

Negative experience: Cardinal makes too many mistakes, unwilling to accept they make mistakes, it is too hard to contact the person you need, slow in responding to messages and doesn't take corrective action/s when concerns are brought to their attention.

Fantastic experience: Very refreshing to work with someone who is responsible and takes their accountability so seriously.

Fantastic experience: Have worked with Cardinal for 10 years and would highly recommend their services.

Fantastic experience: We have worked with Cardinal for over 20 years. They are very knowledgeable, professional, and maintain a high work ethic. I would highly recommend them to anyone looking for a great HOA management company.

Negative experience: They manage the HOA and are responsible to repair a slab leak at my unit. It has been nearly two months. We have a room which is uninhabitable, no hot water to our kitchen sink and shower. All that happens is people cut new holes in the walls and leave. If you want your HOA managed I'd suggest looking elsewhere. *Edit, August 20th. The water is working. Still have giant holes in every wall and the ceiling in my son's room. Getting close to four months since the leak began.

Negative experience: I manage properties for clients, it takes many calls to get anything done. They are nice over the phone but lots of lip service.

Fantastic experience: I really can't understand where these bad reviews come from. I've had nothing but EXCELLENT SERVICE over a 23 year time period at two different associations that Cardinal has manged for years. As recently as today I called in with a question and was immediately transferred to the right person to help with my issue. HOA members can be pretty rude.

Negative experience: One of the worst companies I have ever dealt with in my life. The actual property managers are okay. But trying to get a hold of them is impossible. If you work for a living forget about trying to get anything done with them. If you have 8 hours to waste everyday they seem like an okay company. TIP: Hire more people to answer the phone the one lady at the front desk has to answer the phone that rings every 5 minutes and handle any walk in clients. She can not do either she ends up being rude to both. If you want an example of their quality look at their Facebook pictures, the quality of the stock photos they upload is the same quality of service they provide,extremely poor quality from trying to make small item work on a larger scale.

Negative experience: They are the worst property management company, horrible customer service. Very rude. If you are an owner, do not go with this company.

Fantastic experience: Perfect customer service from knowledgeable professionals!

Positive experience: Headquarters for multiple HOA's in Orange county. Can be a hassle to get things processed, but they get done. Easy access, lots of parking.

Negative experience: Horrible, on hold several times receptionist too busy !! keep putting me on hold and waiting for ever like If I have all the time of the world. I don't want to give them ANY STAR

Negative experience: Terrible "property management" company!!! If you are seeking management go elsewhere. Employees are rude when tenants contact them with issues. Facilities within the living community are very dirty and there is never someone on site to help. This is not a company that will help you maintain the properties well. Who knows where the " association fees" go. Very disappointed in the lack of effort put forth by this so called business

Negative experience: Terrible!!! People were rude and unhelpful. I called and emailed with no response for 5 days (not the first time I have contacted them with extremely delayed response time). Finally went into their office and I stood at the counter while the receptionist took phone call after phone call before helping me. Trying to get help getting a new pool key and the account manager refused to come up to speak with me. Asked for supervisor who also took her own sweet time to come up front. Asked for her help and she refused everything I asked and offered no sympathy or solution. I actually missed a business meeting because I was so late trying to get my issues resolved with this company. I pay my bill on time every month for 15 years and I have had numerous problems with this management company and no real help. I am pretty happy that my HOA has voted to fire this company.

Fantastic experience: First of all I love this place there are sooo many nice people and don't listen to that stupid idiot he is lieing obout EVERYTHING

Negative experience: I have been a resident in one of their communities for over 20 years. I have had HORRIBLE service for the entire time. I have NEVER had a good experience with this company. Recently I called and left 2 messages and emailed the Rep the CEO and the Presdient and have had not communiaction from them for the last 72 hours. I am closing on the sale of my home after 20 years and the fees they charge to do that are amazing. PLEASE BE AWARE that when you sell your home they willl charge you somewhere between $625.00 and $925.00 for what seems like not much work. I have called and emailed for explaination and NOONE will call or email you back. One of the best things about selling the home is being done with this company. Good Luck inthe future