Smallow Management Co., Inc.

Fantastic experience: Marie was great to work with! She was quick to respond to a rush request and got me everything I needed to assist a seller with their closing. Thanks to her we didn't need to delay closing!

Fantastic experience: Marie was very quick to respond to my request!!

Fantastic experience: Smallow has been managing my property for the past 20+ years. Marie's dedication is incomparable. She makes miracles for our property on an impossible budget.

Fantastic experience: Our Association has dealt with Smallow Management for many years. They are reliable and services are fulfilled quickly and professionally. We would recommend them highly.

Negative experience: Since Smallow has taken over Meadow Brook Condominiums in Philadelphia they have run it in the ground. The association dues are 5 times what they used to be, there’s raw sewage on the grounds they failed to address for several weeks which is illegal as it’s a health hazard, they have a rodent infestation, have failed to replace the roof & shingles that are well past their life, shingles are hanging down on multiple properties throughout, broken concrete throughout the community , the parking lot hasn’t been resealed or recoated in decades & you cannot see the assigned numbers as they have faded . It certainly looks like a misappropriation of money because the $250 fee is not being put back into the community. Smallow is terrible and needs to go .

Fantastic experience: Marie Flynn was very kind and handled our request very quickly. As a mortgage company we appreciate very much when the management company is quick and attentive. Thank you so much Marie! Pleasure working with you!

Fantastic experience: Smallow Management Co. has been our homeowners association management company for over 30 years now. Their service has been impeccable. What most home owners need to remember is that a management company can only do what the Board members of an association allow them to perform. It is an important responsibility for homeowners to attend association meetings and participate in discussions at these meetings to have concerns addressed and rectified. Each and every homeowner has copies of the Bi-Laws of the Association and agreed to follow them when they purchased their home. With that being said, it is the management company, that is hired by the Board, to enforce those by-laws and hire contractors to do what maintenance and repairs that are required in common areas. They also manage all collections of dues and accounting for the Association. I find when most people complain, they haven't attended meetings or got involved with the Association in any way, until it affects them directly. So if you want to be involved with the decision process, go to meetings, run for openings to be a Board Member and vote for what you want!! Smallow Management has attended EVERY Association meeting and met with Board members on a regular basis for all 30 years of service and has given accurate accounting of the association at the end of every year along with newsletters sent to every home. They are also very accessible to contact to discuss. So they have excelled as a management company beyond reproach.

Negative experience: Awful president of company! Poor communication skillls! Poor service for development issues! Poor care of properties

Fantastic experience: It was a pleasure to work with Marie. She promptly responded to our request and was very helpful.

Fantastic experience: I only had a brief interaction with them, but they were helpful and courteous

Fantastic experience: I was in a time-crunch and Marie got me what I needed in less than 4 business hours! Other companies don't care how urgent things are, but Marie was very personable and saved the day.

Fantastic experience: Smallow was a great management company. Marie was a pleasure to work with.

Fantastic experience: Arleen was amazing and helped me get condo documents! She was pleasant to work with!

Fantastic experience: My name is Iryna, I'm Loan Opener from Stellar Mortgage. Thank you Smallow Management CO, I'm pleasure to work with you, you answered all of our questions, emails quickly. We acted quickly for your request once it is completed. I recommend it!

Fantastic experience: Easy to work with

Fantastic experience: I really appreciate everything they did and they were really helpful and kind

Fantastic experience: Marie Flinn, the general property manager, has to deal with alot of unrealistic expectations from both residents and owners. Keep this in mind while reading any negative reviews. Reality is, approach people how you like to be approached and understand that not everything is in the purview of her job. Last night, there was a sewage backup at my condo, the entire building was effected. She understood the nature of the emergency and had a plumber out within 2 hours of me calling and leaving a message. If emergency such as this crops up, Marie is concerned and picking up the piece. People must have realistic expectations such problems come up, you have to work with the plumbing company and the property manager, they may need to document things, they may need emergency access to your unit for electricity and sewer access but they will resolve things. People expect a call to resolve things magically but the only reason it seems like magic is because their are people working hard to make things run smoothly. Regardless the hour, you have to give people room to work and resolve the issue. In the past her and Bill have done just this, working to maintain the condominiums as a decent community to live in. This is a thank to them both and a reminder that some of us understand.

Fantastic experience: I have been doing business with Smallow Management since 1987 and I can honestly say that there is no other management company out that that will give you a more "personal" service experience. I have done business with many other management companies over 34 years and they usually don't care or even answer the phone. I know Marie Flynn takes her work home with her every day and can't relax if there is a pending issue. It is very hard to find people like Marie who truly care about their work these days. Unfortunately after reading some of these reviews people are allowed to just write whatever they want and distort the truth. The biggest issue is that many people don't really understand the difference between a condominium and an apartment. A condominium has a yearly budget to follow for its expenses, that is created by the "Association's Board Members", and the management company is to follow this budget. Many residents that live in condominiums as renters don't understand this and even many owners (which is shocking). The good reviews on this site are from residents that live in condominiums that are mainly owner occupied and are willing to invest money in there budget to improve their property. The others are from properties where there are a lot of investors that rent out there condominiums and are more concerned with showing a big yearly profit instead of putting some money back into the property for improvements. The bottom line here is that the management company can only do as much as the Condominium Association Board Members will let them do. Instead of complaining on a web site, talk to your association if your an owner, or talk to your owner if your a renter to see how your issue can be resolved properly. Also, condominiums have rules that must be followed and the management company has the difficult task of enforcing these rules. You should not post bad reviews when you are not following the rules that are "created by your Association", not the management company!

Fantastic experience: Smallow was the management company for the Terraces at Welsh Walk where I owned a condo for 7 years. Marie and Smallow did a great job making sure our property was kept beautiful and up to the high standards that our association had. Any time there was an issue, things were handled quickly and in a very professional manner.

Fantastic experience: I am with a lender working on a new home purchase for our buyer. We require the condo questionnaire and supporting documents for this purchase. Marie, with the management office has been very prompt getting back to me, answering all of my questions and providing the information needed! She is amazing!

Fantastic experience: I am a lender handling a new soon to be home owner at Coventry Condo and Marie has made the process so pleasant and easy for the buyer and the lending side. Extremely amazing communication. I’m sure all the current home owners are happy to have her and her team.

Fantastic experience: Marie is ALWAYS friendly, responsive, and helpful.

Fantastic experience: Spoke with Marie and what a kind, prompt professional! Very refreshing in the world of property management. Highly recommend

Fantastic experience: From lender's point of view, Marie at Smallow Management was very fast with her responses and provided all documentation requested without an issue. We appreciate the fast service.

Fantastic experience: During my ten year ownership of a townhouse in Coventry Green, Marie was always available and responsive for meeting my needs. She also worked well with me during the recent sale of the townhouse. She is also good at cost control. I shall miss her.

Fantastic experience: I live at Rhawnwoods condominiums, This past week, the parking lot was repainted with parking spaces for each condo. The spaces are numbered and everyone now knows where to park. The management team has done a wonderful job in making this complex a great place to live.

Fantastic experience: I’m Anna from Rhawnwood. Marie we both Have a very hard fate.. Residents - who have a a problems with their apartments, instead of collecting the owners. call to you also call or come to me, and that’s why I wrote at the beginning ( we have a very hard fate ) I give to you not 5 stars but 6 stars for your work for our community ⭐️⭐️⭐️ I’m so sorry not correct my English Thank you Anna

Fantastic experience: Very Good Management Company!

Fantastic experience: I have worked with Marie for the past 15 years. She provides exceptional service. Always prompt and professional and gets things done. I highly recommend them.

Fantastic experience: Marie is a pleasure to talk and is always willing to take care of issues if they arise. I've had nothing but good experiences when calling

Fantastic experience: I’ve lived in Coventry Green for 27 years. I know Smallow Management Co and Marie very well. Marie works hard and treats people friendly. My neighbor B moved out several years ago. Compared to the current administrator, she always praises Marie for her good job. We are very luck to have Marie, such a good manager!

Negative experience: As a homeowner presently residing in the development, I find that the development is Poorly managed,racist destroys owners property. Pick and choose who receive individualized attention when it comes to street repair and other maintenance repairs. I’ve never experienced a more unwelcome experience in my life. As a homeowner I refuse to extend my caring for the surrounding area beyond my property limits. Just received disturbing phone call from Marie Flynn about her ratings. Who stated that due to my complaints allowing her ratings to decrease. She at this point will do what she have to do. To protect her lively hood. It appears that the many positive reviews are coming from condo owners, Not home owners. Harmony , caring , and a sense of giving of oneself starts from within not when it’s convenient or for one’s financial gain. Or irrelevant self worth. I pray that Ms Flynn will take heed and learn from her negative experiences as well as her positive ones. Taking someone’s opinion shouldn’t be to it’s entirety looked upon personally.but looked upon as a learning experience. Thus trying to make amends placing those negative experiences in the right prospective in an attempt to make it right. Had a chance to view the shrub that was distorted persons unknown are still tampering with it I guess I’ll need more cameras and police reports. Such a shame that people cannot live without fear or intimidation in their own environment. As a retired police officer it took years of work to create a safe haven for my husband and I to enjoy and for someone to lottery destroy it out of spite. And outright meanness says a lot about the area. Whoever the person is that deny any wrong doing is a lier. It appears that he is the only one who dispute my accusations. Therefore his comment is irrelevant. Never had a problem with anyone outside the development. Over the years received numerous complements from passerby of how beautiful the garden was. Such a waste and big disappointment of how nasty people can be. As well as unappreciative. As a God fearing woman and grandmother of 11 beautiful grandchildren I will not be moved or agitated by such actions. God will prevail and he’ll restore all that was taken. Those involved will pay for what they did. For time is on my side. Situation remain unresolved. Dean Weisgold atty for Smallow Management went into my bank account without authorization taking monies for atty fees without authorization or notification to home owner. HOA notified sheriff dept demanding that they enter my residence taking personal property for liquidation purposes making whole of dues owed. Therefore ridicule, threats and intimidation continues. Attempts were verbally made to their attorney to settle matter all ignored. Smallow management continue to ignore or deny that they are responsible for damages done to my property. Instead of making and Orr attempt to settle matter she and her board members continue to intimidate and back door any and all harassment and intimidations. Foul language were never used. I just want to be treated fairly. Smallow management has not attempt to resolve the situation in any way . Therefore the hostility and intimidation and harassment continues. In reply to current review made by smallow management. I as homeowner has never felt welcome in this development nor safe. Due to the vandalism which has been continuing sin ce day one. Police has been called due to ongoing vandalism which has been committed by someone within the development. Which is on camera. Because of the ongoing harassment I as a homeowner must move to the next step. I was told repeatedly by other investigative officers that someone in the development is the cause behind the ongoing vandalism and harassment. It’s a shame that other. Homeowners must be looked upon as a part of this ongoing delima. And it is also a shame that people will not leave others alone. Especially if they have done anything to hurt anyone and only ask to be left alone and others mind their business. Live and let live.

Fantastic experience: very exceptional service, all of my requests were completed very quickly.

Fantastic experience: I have been working with Smallow Management and specifically Marie for several years now, and I have always had a fantastic experience. Marie is incredibly professional and polite, and she always goes above and beyond to make sure that my needs are met. I have been extremely impressed with the level of service provided by Smallow Management. They have always been responsive and efficient, and I have never had any issues with the properties that they manage. They are a top-notch company with a team of professionals who truly care about their clients. Thank you, Marie and the Smallow Management team, for all that you do. Five stars is not enough - you deserve a full 10!

Fantastic experience: Awesome management, prompt and generous pay, super flexible scheduling, friendly people!

Fantastic experience: Marie Flynn is the best, very caring, very professional and knowledgeable manager. I enjoy living in this condo.

Fantastic experience: One of the best property management company’s to deal with. Great people running it. Marie is the best.

Fantastic experience: We have lived in a Smalllow Management owned community (Coventry Green) for over 37 years. Marie has always been available when there was a question or a concern, returning phone calls or emails in a timely fashion, certainly within the hour if not sooner. I am sure it is no easy task overseeing so many properties. Marie treats this community as if she lived here herself. Always making sure the grounds are in good shape and in inclement weather making sure the driveway is plowed and sidewalks are cleared so residents are safe. We are lucky to have Marie and Smallow Management overseeing our community. Dan Taylor

Fantastic experience: I’ve been a unit owner here going on 17yrs. I’ve had my ups & downs financially and it’s been an even rougher road especially after facing a tragedy & dealing with Covid. A lot of us have suffered job losses due to Covid and may fall behind in dues, Marie will work with you as long as you communicate effectively & make an effort. She has a business to run. Any issues that need to be addressed, Marie makes sure it gets done. The grounds are maintained well. Any cracks or potholes in driveway are repaired immediately. We are notified ahead of time ( via postings on mailboxes) of any water shut off due to maintenance or electrical work that needs to be done. We need to work together and communication is key.

Fantastic experience: I have been in real estate for almost 7 years and dealt with numerous associations and by far this is the best in the business. Amazing customer service, absolutely the quickest turn around time for a resale certificate EVER!!!!!! All around great company- Thanks Marie for everything

Fantastic experience: I have been a long time resident of Liberty Square managed by Smallow Management and having nothing but praise for Marie Flynn, she is professional and courteous. In my 28 years, I had only had to contact Marie a few times and she was always responsive!

Fantastic experience: Smallow Management is a wonderful company. The president of the company, Marie is very efficient and professional. She protects the bi laws of the Homeowner's Association without any prejudices and bias. As home owners, we understand that paying our dues,we get excellent services .

Fantastic experience: Excellent management company. Very dedicated. Friendly people.

Fantastic experience: I am a board member for a Northeast Philadelphia condominium Association - "12021 Bustleton Ave". We are fortunate to have Smallow Management Co as our property manager. Over 20 years ago, we selected Smallow and throughout those years it's been a very smooth relationship. Marie Flynn consistently administers all issues in a professional and accurate manner. She provides her expertise regularly for all problems we encounter. We strongly recommend her firm for any complex seeking excellent service and support

Fantastic experience: I've been a condo owner at a complex managed by Marie Flynn and Smallow Management since 1980. They are very responsive to the needs of the condo owners and the tenants. Everything is always in good repair. The snow gets plowed and shoveled and the grass and landscaping are always immaculate. Marie keeps monthly Condo fees low. She's on top of the condo budget and shops for quality at reasonable prices. Smallow is, quite simply, a first class organization with wonderful management.

Fantastic experience: Had the opportunity to work with Marie Flynn at Smallow Management. I found her to be extremely professional, knowledgeable and very easy to work with.

Fantastic experience: Excellent service and always very responsive and helpful.

Fantastic experience: I have been working with Smallow Management and Marie Flynn for several years. It is always a wonderful experience. Maria is professional, responsive and extremely knowledgeable. I highly recommend Marie for all your property management needs!

Fantastic experience: Marie of Smallow Management has always gone above and beyond to maintain the Rock Creek town house Community. The common areas are always taken care of in a timely fashion and well maintained, from lawn to snow removal. She addresses concerns quickly. Smallow Management has been the only management company almost since the beginning of the community some 16 or more years!

Fantastic experience: My electrical company, Trail Electric has been doing business with Smallow Management Company for over 35 years. Marie Flynn is very responsive and a pleasure to work with. All questions or concerns are addressed in a very timely manner. Smallow Management is a great company to do business with.

Fantastic experience: From lender's view, Great service and fast response!

Fantastic experience: I have lived in a Smallow managed property for over 40 years. During that time I have had many opportunities to contact Marie Flynn at Smallow and if not available I have always received a call back within 24 hours (although usually I get a call back within a couple of hours). On more than one occasion Marie herself has responded to problems and it is not uncommon to see her on site attending to issues personally. I have dealt with other firms and none have come close to the level of professionalism or attentiveness.

Fantastic experience: Marie Flynn is terrific to deal with. She sees to it that everything that concerns her is addressed and taken care of as soon as possible. She treats this condo community as if it was her own home.

Negative experience: Smallow Management Inc is my home owner's association's management company. I am in the process of trying to sell my home and called to request resale document and was subsequently berated by Marie Flynn and did not get the documents that I need. I hope this does not jeopardize the sale of my home. She assumed I would not have the information she need and when I told her that I did, she did not want to hear it and instead said, I would not be able to give the documents to the buyers. This was the only interaction that I have had with Smallow and it was terrible.

Fantastic experience: My condos on welsh and I really like it, I been leaving here for 4 month already and very nice and clean don’t have any issue so far. I don’t know why people complaining

Fantastic experience: Great property management firm, responsive and easy to deal with. I have loved in a community they oversee for over 20 years

Fantastic experience: Marie is great

Negative experience: terrible place to live, nothing ever gets fixed even though the management company promises things in the bylaws