KO Storage

Fantastic experience: Just made my call for a move out service with KO, my customer rep Hazel M was very polite and fast with helping get to were I needed to be. Would highly recommend Ko’s Storage unites just on her customer service she provided alone.

Negative experience: I had 3 units in Bonne Terre Mo. I got rid of one because they kept raising rates. Then I missed a payment because they said we were signed up for auto pay and apparently they didn’t do it correctly. So I paid it off and needed the lock removed. I had a piece of equipment I was selling that I need to get out to sell it. I called for 3 days and asked them to have the property manager call me. All they said was that they would put in a work order. They said they only remove the locks once a week. I needed to get that piece of equipment sold and yesterday was the deadline. Well still no call to tell me what time they would be there and I lost the sale and it cost me $2000. So we will be cleaning out those last 2 units and will NEVER do business with them again. Horrible customer service, rate raises about every 6months and they never get you in touch with the property managers EVER!!!!! I don’t and will not recommend this company to anyone. I will however tell anyone to avoid this place at all costs.

Negative experience: Rent increase often , break- ins at the facility i was renting and wasn't informed about it, and dirty. It's sad...big corporations like this are not for the people...just greed. The original owner was for the people and was fair.

Negative experience: Rates changed three times in less than a year! My unit was broken into. No cameras in area, no one in office, and gate works periodically. I paid for final month and they charged me again. I DO NOT RECOMMEND Bethany storage at all If you email or text, you are ignored unless you send them multiple texts. Unit was clean. I left a clock that i had intended to pick up and finish cleaning. It was gone. I still had time since i paid until August 30.

Negative experience: Pretty sad when you can’t even get a call back from upper management.

Negative experience: I had the worst experience with this company and now I am taking them to court.

Negative experience: This company recently bought the facility where our storage is located. No one is ever on site. Immediately after giving them a credit card for monthly payment we began having FRAUD entries on that card. Question SECURITY of my Credit card with them.

Positive experience: Phone rep did a nice job in helping me.

Fantastic experience: While I haven't moved in yet as of today, I do plan to move in on Saturday, 29 March 2025. Bridgette was helpful in explaining my options, which I appreciated. This will be a short term rental but it gives me confidence that my motorcycle will be safe and dry while staying in Harrison, AR.

Negative experience: I don't see any camera's. The gate hasn't worked in along time and driveway in poor condition as u enter. And in four months they have changed the rental cost just got a notice of a thirty dollar increase for improvements.

Positive experience: Good prices and super easy online rental process. Only "problem" which isn't really a problem perse is that the location is out in the boondocks in the middle of a swampy area. So I can imagine it being mosquito heaven out there in the summer. It's a bit of a drive for me to get there but it's the closest place that I could afford and that had available units. I had to make a pass code to open the gate but the gate was wide open when I got there so no code needed nor was there a place to enter a code. Move in was very easy once I got a lock I headed over took off the green tab and then put my stuff in the locker and closed it up and locked it with my lock and key. I will probably be upgrading to a larger unit as time goes by but for now this is a decent size for my needs. I did notice there was broom available on the outside of a building and a small dumpster at the entrance. There's no electricity and it's outside temperatures. (If you need something heated this is not that type of units.) All in all so far everything has gone well.

Fantastic experience: I ordered online and got a deal by doing that. The instructions were easy, unit was well lit and clean. Someone even called to make sure everything went well. Great experience with them!

Negative experience: I canceled an account in September and have no property in the parking spot I rented, but yet I am looking at a notice of lien stating they have not canceled my account. I have made multiple attempts to resolve this issue, but no one can help. Only getting the run around.

Negative experience: First I would like to say I was a customer at the facility for 13 years and spent $25,000+ to *secure* my things I've collected and fund my retirement. Also my *Harley Davidson* that meant the world to me KO Storage do you understand what I'm saying? Now this locker was the size of a semi trailer with doors on both ends. This happened during the pandemic and life was not boring I was moving after living in the same house for 35 years. My mail was on hold. My fiance was diagnosed with cancer and my God that in itself is life changing.So while packing the mailman did show up because it was certified and I thought it was agreement to sign. I never thought twice it was something else. I was wrong.... I had paid May"s rent normal $180 KO Storage credited me $18.00? I shouldn't even have received that in the mail. In fact the only time they granted me a call was after receiving another check and the lady says...you've been AUCTIONED OFF! I said WHAT? Where is my Harley Davidson she says it's impounded and up to me to find it. I called everywhere nothing so I called the POLICE. The lady at KO told me this was all over two hundred thirty four dollars. In which I can't believe they can't do math. The very next day she denied telling me that amount. I said really do you think I made it up? I said enough of your lies I need to speak to management. So I get Zach he reviewed it called the next day and offered all my rent back I ever paid KO Storage about 18 months. I said NO. Then Ian takes over and said Jerry I can get your Harley Davidson and family pieces. What else...I said EVERYTHING! Not one word after that communication was done. Now I've emailed Jon Marshalla no replies. When KO Storage took over things started going south. Meaning I had sold something on eBay I went to pick it up and gate access didn't work? I texted them and 5 hours later I get 2 words "Satellite Issue" needless to say I lost the sale.In which I said this is how I can pay for this locker. That said...former owner would have been there in a blink. Let's Recap... *No signed lease *Their math error ..cost me my retirement. **During Pandemic *By law you can not enter locker for 29 days. June 3rd they were taking pictures *By law they needed to let me know where motorcycle was at. *So many lies from EMPLOYEES *No Damage Deposit refund? *Auctioned off way to early **No Replies from owner of business? So Everyone Your Thoughts Should A Customer Be Treated This Way ???

Positive experience: Convenient location

Fantastic experience: I am very pleased with my experience with KO Storage. I moved from LA to Menomonie and all of my things were completely safe while in the storage. And if there were any issues, which there weren’t, I felt comfortable with how they would handle things.

Negative experience: I rent a storage unit in Bethany, Oklahoma. I pay for a locked, fenced unit with security cameras. They don't provide a secure locked gate (it's been open and broken for a year) and the security cameras aren't near my storage unit. I found my lock to be changed, my unit was broken into, ransacked and several items were stolen. The gate at the time, like I said was WIDE open and has been "broken" for quite some time. There was no security footage to provide police either due to lack of cameras at this KO facility. I attempted to call the help line to get help accessing my unit. Frida was entirely unwilling to help. But, I called back and luckily got through to Andrea who helped me urgently. As a consumer, I'm absolutely not getting the security I pay for. The police officer stated he's at the KO storage facility often for frequent thefts. I blame KO and their lack of theft prevention services that are ALLEGEDLY provided. Do not rent from them.

Fantastic experience: I HAVE HAD MY STIRAGE UNIT IN CHEYENNE WYOMING FOR THREE MONTHS. THE FACILITY IS VERY CLEAN AND THE MANAGEMENT is very nice. The price also seems very fair. I really like it there. Thank you.

Negative experience: Terrible contractual service. Money hungry pigs. -5 stars if I could. Would not recommend.

Negative experience: I rented a space to leave a car in an enclosed space at Niceville, Florida. I told them it would be a month before I needed it. They started charging me that day and charged me for 3 months. The told me I’d be able to access it anytime. This wasn’t the case. They don’t open until 6am which caused me to have to leave my car somewhere else and Uber to the airport. $165 a month for 3 months and I never stepped onto the property. When I called and explained, customer service was lacking. Got treated rudely and no offer of even a partial refund.

Negative experience: KO Storage is an example of corporate greed. They purchase storage companies around the country and raise the rates for existing renters. We had a multiple units at a facility in NH with a reasonable rate (12/ft per year) $100 per month. KO purchase the facility. Jammed more units on the property. Made it harder to enter the facility and difficult drive a truck to the loading area. No improvements. However, we received multiple notices to raise our rent. It has already gone up to $112 since they purchased the property. They wanted to raise it to $149/mo or 33% with the last notice. We are seniors (65+) and have had our units of many years. Costs do rise for companies but this facility has made no improvements and is self-service (no staff) so where is justification to increase rates? Using a comparison shopping site such as Spare Foot, other units in our area are priced at $112. They know it is hard for current renters to move out once they move in and take advantage of the situation. My advice is to shop around and consider moving out.

Fantastic experience: Super nice units and the few times I call the folks were very helpful and friendly

Fantastic experience: Every aspect of renting a storage space at KO, to moving out has been handled professionally, i would definitely recommend KO Storage to everyone.

Fantastic experience: I spoke to this girl name Shay and she was extremely nice and very helpful at trying to get the other lock off my storage unit today so I can get in there today she was just absolutely amazing thank you so much Shay

Fantastic experience: Maibel has excellent customer service skills! She was very informative and tremendously helpful with the online customer transfer! Thanks so much

Negative experience: I have been in these units for several years. Rates went from $60 each (2) to $115 in the space of several months when the complex was purchased by KO out of MN.

Fantastic experience: Moving in was super easy, and moving out was even easier. The lady Sha on the phone was extremely nice, and got me what I need fast!

Fantastic experience: Called Maibel and she handled my updates quickly

Negative experience: THIS IS ABSOLUTLY THE WORST MOST RACIST COMPANY EVER I WOULD THINK TWICE BEFORE RENTING WITH THEM THEIR PRICES ARE WAY TO HIGH LINDSEY AND AMBER ARE THE WORST MANAGERS EVER!

Fantastic experience: Jess was so much help getting me set up with a unit. I was on the phone for over an hour with a second-party company trying to reserve my unit. Jess came to my rescue & set me up with a unit in 15 minutes easily. Thanks so much to her!

Fantastic experience: Jason made it so easy! Thank you. The process was short and simple. Super friendly and made sure I was taken care of

Fantastic experience: Very pleasant and accommodating.

Fantastic experience: Jim Orrell is the one who helped us get set up. He was very kind, professional, patient and efficient. He stayed on the phone and helped me through the process. Thank you, Laura Berndt Gunther

Fantastic experience: I had a bit of confusion on my account. I called amd spoke to the nicest man. He looked into my situation and cleared up the entire confusion. They are top notch and so kind and considerate. Thank you so much Tony for your help. You rock.

Fantastic experience: The process to rent a storage space was easy. The person we talked to was pleasant, friendly and knowledgeable.

Fantastic experience: Fadre was a great professional staff member. Thank you

Fantastic experience: Fabre was a big help was kind and new what she was doing.

Fantastic experience: Maibel, Was Absolutely the Best! She was thorough, professional, funny and had the Patience of a mom with 8kids.. That is alot of Patience..Great Experience

Fantastic experience: I spoke with Ms.Maibel about a couple of problems I was having with my account. She was professional, she listened to my concerns and dealt with them in a timely manner.

Fantastic experience: I had a great experience dealing with this company. Jess was very professional and courteous with her customer service. Thanks again

Fantastic experience: Thank you, Fabre, for the exceptional customer service. It was a pleasure to talk to you on the phone.

Fantastic experience: Nereyda was very helpful with getting my payment. She was the fastest and most efficient person I have ever worked with when calling. And I loved how she used my name instead of just calling me ma'am.

Fantastic experience: Kes was so understanding, and very helpful to me today. She was courteous, informative and had a smile in her voice. I appreciate all of the patience she had with me. She is an asset to your company! Thanks so much, Sharlene Weaver Odessa, TX

Fantastic experience: April did an excellent excellent job I was happy was everything

Fantastic experience: Nereyda,was good and very helpful I enjoyed talking with her and would enjoy doing business with her again , THANKS!!!

Fantastic experience: I had a great experience with Miss Shay today concerning the payment of my monthly bill. She was extremely polite and prompt. I've had my storage for more that 20 years. Probably closer to 30 years. It's nice to know that business people are so nice as some aren't so nice in the business world. I wish all of them were as nice and efficient as Miss Shay. I would definitely want to have her as my employee if I owned a business. Thank you Miss Shay

Fantastic experience: Shay did an awesome job helping me out today!

Fantastic experience: Shay was very polite and helpful

Fantastic experience: Had a great customer service call with Shay. She was very helpful and patient with me. We got everything taken care of.

Fantastic experience: Had a great experience in working with the KO representative today. We set up a couple of climate control units and an outside unit last week. We determined that we are in need of a couple more units to store our stuff. I called back today and was able to acquire an additional climate control unit next to our two existing units and another outside unit next to that existing unit. The representative was pleasant and patient with me as we set up the additional units in taking care of the paperwork over the phone. I appreciated the kind manner in which she conducted business and look forward to working with her and the company at the time we will no longer need the units as we move into our new house in a few months.

Fantastic experience: Great Experience Working With Them!

Fantastic experience: CeCe was wonderful. She took the time to assist me with signing paperwork. She was kind and very knowledgeable.

Fantastic experience: Toni was very helpful getting me a unit today. She answered all of my questions! I was happy I could do it all over the phone.

Fantastic experience: I had an awesome experience today as I spoke with April who was very informative and professional. She guided me through the process of renting a storage unit and was patient and pleasant while answering my questions. Kudos to you, April! Thanks so much for your help .

Fantastic experience: CSR Chris was fantastic to work with. Easy booking, great detail.

Fantastic experience: Brittany was wondering she has a positive attitude and she knows how to talk to people with respect and me and my husband really talk to her and she took very good care of us she is the best.

Fantastic experience: Kamaloni was amazing ❤️

Fantastic experience: Ashley was very helpful and great to work with!!

Negative experience: The management that used to be on siteBut not all the time is now no longer there and the new managerIt takes her 3 weeks to pick

Fantastic experience: I am so grateful for the amazing customer service I received today! Thank you so much RO! You really made my day much better.

Fantastic experience: I had a GREAT experience setting up my online account! The customer service lady was so helpful and patient with me!

Fantastic experience: New to KO after they bought out our current storage building. Had a few questions and spoke with RO she was very helpful and addressed my questions with answers.

Fantastic experience: Shanice was very patient and professional in helping me to resolve a problem with billing due to the previous owner of my storage unit. Thank you so much Shanice!!!

Negative experience: We rented multiple storage units from KO storage. We were paying for a safe gated location with security cameras. The gate was always open or malfunctioning, they have cameras however they are not operational or monitored.. as a result 5 of our units were ransacked and robbed. Their solution was to tell us to submit our claim to insurance. We were disturbed to learn that the facility manager left our 5 units unlocked while were out of town. If I could give this place zero stars I would. While we were on KO property-with a officer assisting us other tenants were requiring attention as their units were also robbed. KO is well known for Robberies, fraud, and intimidation..Run don’t walk from this company!!!