Apex Management Group

Fantastic experience: Eizzel was wonderful! She was pleasant and efficient throughout the entire process. She cheerfully assisted me with resetting my password, processing a quarterly fee and setting up automatic payments. Apex Management Group is lucky to have such a great employee! On a separate date, Eizzel called to let me know she had adjusted my quarterly auto-payments to reflect the new HOA fees. I appreciated her taking the initiative to do this. She is always cheerful and pleasant, a great asset to the company!

Fantastic experience: Izo was very helpful and courteous .

Negative experience: Apex property management has to be desperate to merge with Karen maw from Diamond Star property Management. Karen is rude, misinformed on property management procedures and how to treat property owners. She does not respond in a professional manner, when speaking to unit owners . She has no knowledge of the needs of unit owners or condominium law. She should not be in the property Management Business. She has been fired from many Condominium Association’sMy association is one of many. Stay away from Apex Property Management and Karen Maw.

Negative experience: Karen Maw of Diamond star property management company, which was bought out by Apex. She is the most unprofessional person ever. she is unethical .she claims she’s worried about her reputation. All she has to do is look in the mirror and that will follow you everywhere. she also does not know condo law. I can go on and on about her unprofessionalism, but other reviewers have got her antics right.

Fantastic experience: Very good at getting right back to you and take care of matters. Had an issue with late fees twice. First time my fault, 2nd time their fault. Returned phone calls right away and waived fees both times to correct the balance both times.

Fantastic experience: Always very helpful and kind thank you

Fantastic experience: Thanks for your help and timely response.

Fantastic experience: Excellent service associate return my call and answered my question! Thanks so much!

Negative experience: Management is a terrible as Diamond Star in Warwick that was bought out. I tried to call and email regarding my payment and never got a response. Terrible as Diamond Star, next meeting I’m going to petition for a new management group.

Negative experience: WARNING, Apex/Diamond Property Management do not answer the phone, return phone calls or email messages. Zero customer service. Huge dissapointment!

Fantastic experience: I had a question about payment and Eizzel spent time on the phone with me and walked me through the problem I was having on the website. She was professional and knowledgeable. Great employee! Thank you.

Fantastic experience: As a unit owner, Polly and her team at Apex Mangement Group were extremely responsive when I had some challenges setting up auto pay for the first time to pay my condo fee and assessments. Polly and her team walked me through the process and gave me the support needed. Thank you!

Fantastic experience: The help I received for setting up my portal and auto payment was very professional and kind. I was relieved to get it all done in one phone call.

Fantastic experience: It was so pleasant and Kerri understood exactly what was required and she patiently Explained each step and I was “ cinced” up and ready to go forward, THANK YOU

Fantastic experience: Person I spoke with was friendly and helpful

Fantastic experience: Eizzel Sese was excellent in resolving the problem of overpayment on the Buildium site. She was very courteous.

Negative experience: They should receive a rating of -100. I do not recommend hiring this firm. They encouraged my building’s HOA to adopt an unlawful flat-rate HOA fee for two years, ignoring local laws and putting the entire building’s finances in a bad position. Their actions were completely illegal. When I became the first homeowner to question their decisions, they began targeting me and my tenants, attempting to collect more than $10,000 in fees from me without any valid basis for nearly two years. This is the worst management firm I have ever encountered. Their staff member, Keri, consistently showed unprofessional and hostile behavior toward homeowners who disagreed with their improper actions. I am currently preparing to pursue legal action against this firm. Do not use them!!!

Fantastic experience: Eizzel Sese was polite and very helpful in getting me set up with APEX on line services.

Fantastic experience: The prompt work by Apex management in responding to myrequest for an improvment in our building is greatly appreciated. Please keep up the good work. Raymond Trabulsi- Lincoln Reserve Homeowner.

Fantastic experience: Eizzel is always an amazing, responsive and efficient member of your team. She is always willing to help, especially when i don’t have access to the meld site and need to email. Thank You

Fantastic experience: VERY responsive. I was very happy with the help we received.

Positive experience: I would give a higher star but there are issues that need tending to. I mentioned to AMG about the landscaping here, they are doing a terrible job. Especially in back of Building 7 is so unkempt. I explained we had so many areas with no grass that it looked like a golf course. They ended up planting crab grass. Again, do you see or check periodically?The parking lot with all the holes, which I twisted my ankle on, has not been paved and now you painted the parking spaces ...won't that new paint (lines and numbers) be a mess when you pave over them, which you plan on doing?? On a positive note Thank You for finding us a handyman for us. The young lady I spoke with was very pleasant and thorough. I just hope some of these issues are addressed. People complain here but no one speaks up. Ginger Gastall Building 7 Condo 305

Fantastic experience: I spoke to a sweet kind woman named Sandie Lingenfelter. She was very knowledgeable and was able to answer all my questions and made me feel at ease with moving forward.

Fantastic experience: Sandie Lingenfelter helped me she was very professional and friendly!

Fantastic experience: Eizzel Sese responded extremly quickly and professionally

Fantastic experience: The lady I talk to was very very helpful. She answered all my questions. She set my mind at ease helping me with my account at Apex Mang. Shirley Booth, Quaker Valley Condo. Blgd. #5-109

Fantastic experience: I had an opportunity to work with Keri to gain information for a report. She was professional, great to work with and super helpful. Great experience and great worker!

Fantastic experience: I truly appreciate the patience and support it took for Faith to work out the details of my account. Thank you for your help!

Fantastic experience: Eizzle was very helpful.

Fantastic experience: My experience working with Eizzel Sese was very easy. She understood my concerns and helped me navigate to the answers! A big thank you!

Fantastic experience: Apex Management makes it easy & comfortable to ask questions & get answers whether it’s a property issue or financial concern. My inquiries have always been answered promptly & with sincere respect! Thank you!!

Fantastic experience: Eizzel was Smart, friendly and efficient! Quickly helped me get back into my account.

Fantastic experience: Fast response 👌

Fantastic experience: My capacity as a real estate sales broker often puts me in touch with condominium property management companies. Keri at Apex is by far absolutely superior in professional care, knowledge, assistance and expedience. This has been the best experience of MANY as far as needing assistance with documents and details to assist my sellers to the best of my ability. Thank You Keri!!

Fantastic experience: Prompt service was done by a request that I had put in for

Fantastic experience: Keri and her team at Apex Mgt have been amazing! Very easy to work with and extremely responsive. Thank you!

Fantastic experience: Incredibly helpful management company to work with! As a mortgage loan originator, sometimes it can be difficult to get what is needed for the sale of a condo. Keri took the time to understand the issue and contacted the appropriate parties to get it resolved in a timely mannor resulting in happy buyers, sellers and both real estate agents!

Fantastic experience: AMG provides great customer service and advice to all of our HOA questions! Our budgets arrive each month without fail and the team is always willing to guide us through it. Keri and Nick have been life savers after a bad experience with our previous management company and switching to Apex Management Group was a great decision. Thank you!

Fantastic experience: Was an easy and beneficial experience to set this up with your help

Fantastic experience: Contacted Eizzel Sese today with a couple of questions. She was friendly and very helpful over the phone and was able to assist me with fixing my issue (that I messed up!) on the app and got me the information I was looking for for a vendor. 😊

Fantastic experience: I had a problem getting a project approved. It went to the board without the paperwork which I had submitted so it was tabled. I called Eizzel. She heard what the problem was, found the paperwork and got approval from the board within a few hours. She then called me to let me know. She solved the problem and kept me informed. Thank you Eizzel. You are great to work with.

Fantastic experience: Personal Attention was given to my problem. Immediately resolved

Fantastic experience: excellent

Fantastic experience: They are really doing alot for our community. I have seen many improvements since they have taken over the property management.

Fantastic experience: Dealing with Apex Management Group has been a breath of fresh air compared to our previous management company - my concern was addressed promptly and politely! Thank you Eizzel

Fantastic experience: My request was made for pads to be put up in the elevator for my move. They were done and I was called for verification of this. Pleased.

Fantastic experience: I need copy of master ins policy for my annual renewal review for our condo policy. I request this from Keri and a reply in less than one hour! Great customer service.

Fantastic experience: Eizzel was wonderful in solving my difficulties with the Buildium website, which an be frustrating if you don’t have someone with the patience and knowledge of Eizzel.

Fantastic experience: Polly was extremely helpful in figuring out and analyzing some accounting information that was incorrect. She was very friendly and was willing to spend some extra time with me and I really appreciate it.

Fantastic experience: Eizzel at APM was extremely helpful at responding to my request. As I was new to "Buildium", I asked her to guide me in setting up my account. She was patient, professional, and empathetic. Great customer service! Cordially, Michael Morin Blackstone Landing

Fantastic experience: Eizzel was very helpful in getting me set up on the new system

Fantastic experience: I had some issues signing in to our new systems to say the least. But an Angel from your Online Technical Support Team, Eizzel Sese, more than helped me through it all !! She was soooo amazingly patient ! I needed to enter 2 maintenance issues and again she stuck with me until I completed entering both. Ms. Sese is quite an asset to your team @ Apex Management Group!! Thank you again, Eizzel.

Negative experience: Terrible if you live in a condo. You are treated like an apartment tenant. Total lack of communication

Fantastic experience: Apex management recently took over my condo association and Amy has been nothing but professional, reliable and so helpful.

Fantastic experience: Amy is an amazing person! Always professional and responds quickly for any needs or concerns! She really cares about her tenants! Highly recommend!

Fantastic experience: Great company to work with. On top of maintenance and filling vacancies in a timely fashion. Will definitely use them for all future properties

Fantastic experience: The property is well kept inside and out. We’re always helped promptly and have a good relationship with Amy, our landlord. This company is very professional and I would highly recommend Apex Management Group to some looking for a rental.

Fantastic experience: Tenants were locked out of my building due to a faulty key pad lock. Amy got someone out there SAME DAY! Within hours! Thank you so much