The Key to Rentals, LLC

Fantastic experience: I can’t recommend Paul and The Key to Rentals highly enough. Paul has managed my rental property for over two years, and he has been absolutely outstanding. As an owner, one of the best things I can say is that I simply don’t have to worry about the property or the tenants. Paul handles everything, from small day-to-day issues to repairs and maintenance, with incredible efficiency and professionalism. He is extremely responsive to tenants, communicates clearly with me, and always knows how to handle situations based on his years of property management experience. What has impressed me most is his judgment. Whenever something needs to be repaired or addressed, Paul is practical, experienced, and fair. I never feel like unnecessary work is being recommended or that costs are being inflated. I trust his advice and know that the property is being taken care of properly. Managing a rental property from a distance could easily be stressful, but with Paul managing mine, I have genuinely never had to worry about it. If you own a rental property in Victor or the Greater Rochester area and are looking for someone dependable, responsive, experienced, and fair, I strongly recommend Paul and The Key to Rentals. He has earned my complete trust over the past two-plus years, and I would absolutely choose him again.

Fantastic experience: I had an excellent experience working with Paul at Key to Rentals. This isn’t an exaggeration or just politeness—my entire family shares the same positive feelings. From the very beginning, Paul was professional, responsive, and incredibly helpful. He guided us through every step of the rental process, answered all our questions promptly, and made sure everything was clear and straightforward. Paul’s openness and respectful attitude made the whole experience stress-free. It’s rare to meet someone who genuinely cares about his tenants and their comfort throughout their stay, but Paul is exactly that person. We truly appreciate his support and highly recommend Paul at Key to Rentals to anyone looking for a reliable, trustworthy, smooth, easy, and very positive rental experience.

Positive experience: Looks like many to most other reviews are from owners, vs. tenants, but I got an email asking for a review, so here it is: The place itself is nice enough overall, and in a nice area, and the process was smooth. That said, there seemed to be no painting or wall treatment/repair done, as there are still many wall anchors and such in every room. I certainly don't need them. Also the carpet doesn't seem to have been cleaned, as there were several obvious stains in various places. At first I presumed they were just "set in" and not removable, but the majority of the stains came out after I paid around $300 or so for a cleaning. Further, there were/are many items seemingly left behind by the previous tenant, including a tv mount I'll never use in one of the bedrooms, laundry detergent, old cleaning supplies, etc. (etc., etc.). There are are still entirely too many items in various places even now, including the bathroom storage cabinet inside the residence (paints cans, etc.), as well as the garage (boxes of tiles, window and/or door screens, sections of countertop, etc.), that presumably belong to property management but take up space I'm paying for, and frankly, I need all the space I can get. I leased the place and pay rent to store _my_ stuff, not someone else's. When I inquired with property management about having all this miscellany removed, the answer I got was that there was no other place to store them. My immediate and current thought was and still is, "then you should rent a place to store it - this place is for my stuff, not yours or the previous tenant's." Free storage in the place I call home and minimal to no effort in preparing a place for a new tenant isn't cool (polite verbiage). Finally, should I opt to move out at some point, my firm opinion is that I definitely shouldn't get "dinged" on my deposit, as the place is already in much better shape now than when moved in.

Fantastic experience: I've been a tenant at a property in Fairport managed by The Key to Rentals for over a year, and I have no complaints. They're great with communication and responding quickly to any questions, and I'm also very happy with the apartment itself. 5/5, would recommend.

Fantastic experience: Great landlord – responsive, easy to communicate with, and offers convenient online payments and efficient issue tracking.

Fantastic experience: Great place to rent from. Very quick to fix any issues that arose. Would rent from again.

Fantastic experience: I cannot speak more highly of the Key to Rentals! Paul went out of his way to assist me in finding an apartment in a safe, beautiful, and convenient area. The professionalism, care, and expertise with which he helped me execute a mid-winter move was unprecedented. His honest, forthright, reputable, and positive manner won my confidence, gratitude, and loyalty for all things related to real estate. Hands done, the Key to Rentals is the best property manager I have worked with in 45 years. Cathrene, Horseheads, NY

Fantastic experience: Moved from Colorado to West Monroe New York been tenant with them over two years now very easy to work with quick to respond to me just overall wonderful experience

Fantastic experience: Have had the pleasure of working with Paul at The Key to Rentals! Paul and his team are pleasant and work hard to ensure a positive landlord/tenant relationship! I would highly recommend The Key to Rentals!

Fantastic experience: The key to rentals agency is a good place to rent from. When ever there is a problem Paul is right on top of things without any issues.

Fantastic experience: We would recommend Paul for all of your property management needs! He is a consummate professional and does a great job balancing the needs of both tenants and landlords. He has helped us fill vacancies in a timely manner, as well as rehabs both big and small. We chose Paul our first property manager, and we couldn't be happier! He has set our expectations of a property manger very high.

Fantastic experience: Paul is an amazing property manager! We live out of state and it is very reassuring to know he is there for us. He is timely with his communication and is always mindful of your bottom line. For repairs, he does a great job emphasizing what is truly emergent and what can wait. He has handled repairs for us, both big and small, and we couldn't be happier with how they have all turned out.

Fantastic experience: Paul’s attention to detail, level of service, and mentorship have been nothing short of impressive. He seeks to be a true partner in property management, and is always willing to offer strategic insight to encourage win-win scenarios for his clients. As a multi-property owner in various states, I would relish the opportunity to have The Key to Rentals, LLC manage my portfolio.

Fantastic experience: We have been dealing with Paul for several years and he is Very good at his craft. His communication levels are fantastic and wants nothing but the best for his clientele. Top Notch.

Fantastic experience: Friendly, responsive, follows up quickly on issues. Recommended!

Fantastic experience: We have had an excellent experience with Key to Rentals, especially with Paul who helped us out. He was responsive and flexible with timing and our situation (as we were moving from out of town); professional but kind, definitely the best experience I have ever had finding a place to live! Update: we have been in our current place for about 3 years now, and we are so thankful for all of Paul's support and communication these past few years. Thank you for all you do!

Fantastic experience: Nice and professional!

Fantastic experience: I chose The Key to Rentals, for my single family home rental management company. It’s truly been amazing experience from past one year. Paul is awesome to work with, he is super friendly, takes care of the property as his own and takes pride at his work. I highly recommend Paul and Key to Rentals for any size rental property management needs.

Fantastic experience: Paul has been great. Very detailed and professional. Great communication. He’s definitely made my life easier.

Fantastic experience: Paul has been wonderful to work with throughout the entire process of renting out my house. Not only is he extremely prompt and thorough, but he is also always happy to answer any questions that I have as a first-time landlord. He helped with all steps of the process, including showing and advertising my house, handling the lease and rent payments, and also taking care of any issues that come up. I talked to several other property managers but none came close to Paul’s level of service.

Fantastic experience: We are extremely please with the management our our property by Paul Rowan of The Key to Rentals, LLC. His attention to detail and professionalism are outstanding. He manages a higher end property for us and we are very pleased.

Fantastic experience: Paul has gone above and beyond as the property manager for my rental unit. I live in another state and I was very hesitant to rent my property for fear that there would be an issue I could not address. Paul has done a great job at maintaining communication with my tenants, and facilitating repairs as needed. I would definitely recommend A Key to Rentals to anyone looking for a property to rent, or a property manager!

Fantastic experience: Paul manages some of my rental properties and does a nice job. He's very engaged, professional and stays on top of tenant issues. I would recommend him to anyone!

Fantastic experience: Very responsive, professional and friendly.

Fantastic experience: We loved working witrh paul! He was very helpful to get us in the apartment timely and get the lease setup fairly! When my Fiance ended up getting her dream job in NYC. Paul was very kind and helped find us a couple to sublet the apartment from us. Great expereince with great communication!

Fantastic experience: Professional, timely, and diligent with the properties managed. You can call/email with any concern and it will be handled promptly, along with any sort of "emergency" and he will be over to assist instantly. This is the exact way property managers should function!

Fantastic experience: Being Active Duty Military I have rented through a lot of different agencies (more then 6). The Key to Rentals has been fare the best company I have worked with. Paul is not only the owner of the company but also the property manager. When I had issues with my rental it was taken care of fast. I would recommend everyone to use this company. Very professional 10/10.

Fantastic experience: This leasing agency demonstrates a high level of professionalism and is very responsive to the needs of its customers. I had a storm window crack and Paul helped me with the process of replacing it. I highly recommend working with them to find your next apartment.

Fantastic experience: Paul is a terrific guy, and extremely professional. He's gone out on a limb numerous times for us, and we hope to continue having him as our property manager until the day we move out. I highly recommend renting from this company - you won't regret it!

Fantastic experience: As a deaf renter, I've always had communication issues (i.e., emailing or telephoning) with past landlords. This is the first time I'm at ease with the company who understands and accepts emailing as a way to communicate with each other with no issues. That, in itself, is the action of respect toward all!

Fantastic experience: Paul from The Key to Rentals is the best! He is extremely professional and always puts his clients needs first. He makes sure properties are always property maintained and managed. Paul is very responsible and tentative to his clients needs, he addresses any concerns quickly and ensures they are handled properly. I highly recommend working with Paul at The Key to Rentals for any and all of your property management needs.

Fantastic experience: If you’re a landlord, it’s wise to employ the resources of a property manager. I’ve done just that after years of going it on my own. Wish I’d gone this route sooner, and I’m happy to add, that I’m more than satisfied with The Key to Rentals as my property manager. They act as a liaison between myself and my renters forging a successful business relationship with all parties. They are proactive, responsive and consistently work towards bringing about positive outcomes. Do yourself a favor and hire The Key to Rentals.

Fantastic experience: I chose to work with Paul and the team after a previous property manager let me down. What a delight! He gets back to me quickly, really knows his business and has been so helpful I look forward to many happy years with The Key to Rentals managing my property. Oh, his rates are fair as well. The online portal is perfect for me as an out of state landlord, I can easily see what is the status of repairs and rent payments. 10/10 would pick him again.

Fantastic experience: Very Professional

Fantastic experience: Paul is a true professional. I feel comfortable with him managing things.

Fantastic experience: Paul has been managing my property since 3/2020, and it has been the best experience! My property was rented in less than 2 weeks! He takes care of everything my tenants and I need. Paul takes time to answer any of my questions in great detail and he responds so quickly. I HIGHLY reccomend The Keys to Rentals, LLC.

Fantastic experience: My experience with Paul and The Key to Rentals, LLC has been fantastic! Paul, the owner and property manager, is great to work with and went above and beyond to help me find my new home! Paul patiently worked with me throughout the entire application process and I was able to secure a home that is what I was looking for in my price range. I really like that my monthly rent can be paid electronically through their user friendly web-site and is more convenient than mailing a check. I would highly recommend renting your next home from Paul!!

Fantastic experience: We met with Paul after we inquired about a home in Victor, NY. He was accommodating with meeting times and very professional but also very personable. He made our experience with moving easier with his online payment options and flexible move-in dates. He provides quick responses with any issues and gets to any needed repairs in a timely manner. I recommend The Key to Rentals to anybody looking for property management as well as anyone looking to rent a home! Paul is experienced, honest and professional as well as friendly and easy to speak with! Thank you Paul for helping us get into our home! We love it! ❤

Fantastic experience: Paul makes renting an easy experience! He is quick to respond to any questions. He takes care of any possible problems that arise within a day or two! The service at The Key to Rentals is diligent and makes renting stress free.

Fantastic experience: The Key to Rentals and Paul have been great to work with. He made everything easy from day one. My house was rented within a week of being available. If you’re looking for a property management company I would highly recommend The Key to Rentals.

Fantastic experience: The Key To Rentals is on top of things from start to finish. Very professional and very organized with great follow through. Highly recommend.

Fantastic experience: The Key To Rental provides top notch service. They go above and beyond when it comes to the small details. I would highly recommend them for all your property management needs.