PURE Property Management of California

Fantastic experience: All my concerns were addressed very professionally. Denice was really cooperative and helpful.

Fantastic experience: John, good help to have

Fantastic experience: Co-ordinated with Denice for a property, she was very prompt and helpful.

Fantastic experience: Denice is very nice and helpful!

Fantastic experience: Marthy, did a great job helping me Thank you

Fantastic experience: Denise is helpful

Fantastic experience: Marthy was extremely helpful and friendly!

Fantastic experience: Marthy was an excellent helper and provided me with all the details needed.

Fantastic experience: I was thrilled to have somebody answer my call at 8:45 PM. I am actually very impressed with pure management so far and I really hope that I could land a two bedroom rental within this week from pure.

Fantastic experience: Oscar and Katya have been great helping with maintenance requests. Very professional and I recommend working with PPM.

Fantastic experience: This was the most convenient way to tour a property I've ever experienced. I was able to easily book the tour on the same day I came across the listing and with my family, privately - which is not an option I’ve ever encountered before. Lobert, the agent I was in contact with, was efficient, friendly and prompt with his responses. I wish more properties did this!

Fantastic experience: Thank Jericho, you for guiding us in being able to open the property and see it. It was really a great help. We are interested in renting the property

Fantastic experience: Go saurus From Rico he Have me for my question from The for the house I found online and I appreciate he answered my phone call and he asked her all my question…..

Fantastic experience: I give Rico a 5 star

Fantastic experience: After more than 4 years of cooperation with Pure prop. mgmt. as a condominium owner, I am very satisfied. I would especially like to praise Nicole and Kristin for their cooperation, reliability and high quality service.

Fantastic experience: I cannot say enough good things about Nicole at Pure Property Management! My husband and I bought a property that has 4 houses on it, which was being managed by Nicole. We take care of managing our own rentals, but Nicole makes herself available for any questions even months after closing. She worked with us to execute a lease for a new tenant and is definitely an asset to have on your property management team!

Fantastic experience: Nicole has been so helpful in managing our property needs this year. She is communicative and proactive. Thank you Nicole!

Fantastic experience: Jericho was great. Super understanding and compassionate, efficient as well.

Positive experience: The wood used on part of the fence was used quality while the good quality wood stayed on the truck.

Fantastic experience: The Pure team is efficient and seamless. Our tenants are happy and so are we.

Fantastic experience: I spoke to John Morante, who provided me courteous and professional service.

Fantastic experience: JOHN MORANTE

Fantastic experience: John Morante at Pure property was very helpful on the phone and answered our questions to the best of his knowledge!

Fantastic experience: John Morante is super nice and professional, would recommend this property management for sure!

Fantastic experience: Marian has been absolutely great. We are now on the third step after I was approved and she has been great and walked me through every step of the way so far. Really wanted to just speak out on her behalf as she deserves the recognition and hard work she dedicates everyday that I have seen since working with her. I can’t say how much I wish there were more of her in other property management companies. I have come across, and I have dealt with my fair share since looking for a place. But they don’t come close to Marian. So cheers to you Marian and thanks for everything!!!!!

Fantastic experience: Milca from Pure Property worked with us to find a great property to rent.

Negative experience: We applied for a rental home through PURE and were told by PURE that we were accepted by the property owner and asked about a move in date (we were given only 11 days to move). We started calling moving companies and getting estimates. Two days later we were called by PURE that the home we applied for decided to only allow 1 dog and under 12 lbs. The property owner suggested we rehome our pets to be able to rent their property. I understand that these are investments and that they want to protect them, but the ad stated pets were allowed.

Negative experience: Please DO NOT rent from Portola Property Management (or parent company Pure Property Management) under any circumstances! This is a shady, despicable company that will try to steal your money. They withheld our security deposit in bad faith after we paid for professional carpet, windows, and whole house cleaning, and left the entire property absolutely spotless, and provided receipts. Portola provided made-up, inflated estimates from their preferred vendors. For example, $500 to replace light bulbs and "check" a garbage disposal, when we left it with more light bulbs than it came with, and a brand new working garbage disposal that they had installed. $1,015 to replace carpets, and $650 to steam clean carpets, after we had them professionally steam cleaned and left them in perfect condition. Who steam cleans carpets a second time before ripping them out? Then they added 10% for themselves on top of all these "estimates". All in all, they withheld $2,381 from our deposit, and it took them a month to give us even a portion of our deposit back, along with their spurious statement. In the mean time, we were out $6,600, plus needing to pay rent and a new security deposit at another place. It was only after we sent them a long, detailed letter with documentation and photos, along with a strongly worded letter from our lawyer threatening legal action and noting that they were in violation of California Civil Code, that we got the rest of our deposit back - 46 days after we moved out. If you are a renter considering renting from this company, please document and photograph EVERYTHING, have a lawyer in contact, and be prepared to go to small claims court, and/or lose your deposit. Also, know that the friendly person you talk to when you look at the rental will probably not be who you have to deal with when anything comes up. Their communication style is extremely formal and unhelpful, as they will only say the minimum required to avoid being sued. Read the lease in great detail. They have one preferred vendor for carpet and window cleaning whose work they guarantee (who happens to charge 75% more than their professional competitors, because they know they're locked in to these properties). If you use anyone else, no matter how professional they are or how clean they get it, Portola ABSOLUTELY will charge you for their own vendor to come and redo everything, unnecessarily. I have no doubt they share in the profit of that somehow. Seriously, RUN AWAY!

Fantastic experience: Deposits are always on time. Details are also on time.

Fantastic experience: PPM pays attention all the small details of property management.

Fantastic experience: As a current renter I am pleased with them. They are friendly and professional and are quick to address any concerns I had through the years. Which was not many. Very good company to have as a renter.

Fantastic experience: PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.

Fantastic experience: Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.

Fantastic experience: Saving me money, grey hair,ulcers,trouble,time .....they guys let me sleep nights and NOT WORRY about tenants or leaks or….ANYTHING!!

Positive experience: I would give PPM a 3 star rating because they have at times forgot to inform me of the status of my rental. On a couple of times, they mistakenly misbilled me. On the two aforementioned issues, they have apologized for their oversight. On at least a couple occasions, the office manager did not return calls on my concerns on at least a couple of occasions.

Positive experience: As a property owner, I am not being involved in the decisions to change the amount of the rent for the property. I do not understand why that is the case.

Fantastic experience: Portola Property Management has done a wonderful job managing our property. They have made our lives so much easier, and less stressful. Thank you PPM!!

Fantastic experience: I have had excellent service over the years that Portola Property Management has managed our Condo in Aptos.

Fantastic experience: Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!

Positive experience: California vibes

Fantastic experience: Portola has managed our condo for a few years. They were very helpful in managing some renovations. Bookkeeping is prompt and well documented. We have been very happy with their services.

Fantastic experience: Great people to do business with, fast and friendly, Happy new year!!

Fantastic experience: We have rented with PPM for over 2 years and they have been great to rent from. They are very responsive with maintenance requests. The portal they utilize for rent payments and maintenance requests is easy to use. We highly recommend renting with Portola Property management!

Negative experience: Do Not Rent from Portola (especially the property 4590 Capitola Road). I know it's hard to find a place to rent in SC, but this place will steal your money (please see other reviews talking about the same thing). We rented a 591 sq foot place for the past 11 months. We paid for professional move out cleaning services totaling almost $400 (including windows & blinds per their request in the lease) and provided Portola with a receipt. The back and front yards were also mowed, weed eated and raked (the back yard is also mostly dirt). We just got back our security deposit today and they took $1126.40 out from our deposit for cleaning and yard work - see the attached image of their letter to us. It's very disappointing to have paid for professional cleaning services per their request, have yard work done, and then they charge us AGAIN for the same work. They didn't clarify what was unsatisfactory, but I do have to say we were only there for 11 months and the place was built in the 1930's so of course it's never going to look spotless. This is what money hungry people and companies will do - steal your money. Other things: -MOLD WARNING. Do not rent 4590 CAPITOLA ROAD. The foundation has sunk and there is a large gap (~1-2 inches) between the baseboard and the floor in the bedroom. Moisture and mold are coming up through the foundation that you will be breathing it in all night. You can smell the mold/mildew when you walk into the house. My partner and I were both heavily affected by it. -They did not respond to maintenance requests to fix the broken window that was there since the day we moved in. -Carissa Nations who works there and helped us rent the place was extremely unresponsive when we submitted our application. We had to constantly nudge her just to hear back about the status of our application. She did not follow-up with our previous landlords that we rented from and we had to follow-up with them ourselves. CONSIDER YOURSELF WARNED!

Negative experience: Worst Property management I have ever deal with, they never answer phone calls no matter what, you need to email them to received service in their properties but the people they send are not equipped to resolve the problem, there are not follow up to any issues, but they are prompt to demand rent, This property management this a qualify Manager to properly resolve the issues they get paid for.

Fantastic experience: Portola Property Management has been very responsive and through in all aspects of our professional interactions and communication. They have helped guide and update us through this pandemic. We recently had a very challenging tenant and they focused on the big picture while being very concerned with our needs.

Fantastic experience: Whenever I’ve had a question or a problem concerning our property, a call or an email to “client care” resolved my concerns within the day.

Negative experience: DO NOT APPLY to this management company unless you know exactly what their fine print is. Their application fees are non-refundable, even if they DON'T run your application. And don't count on them giving you a heads up on this policy even when you're in communication with them. They want you to overlook the fine print, knowing how competitive the rental market is and how desperate renters are to be the first in line. PPM is unreasonably collecting fees for services unrendered.

Negative experience: Absolute worst property management company I've ever dealt with. Horrible service and response time. No one answers the phone and nothing but bureaucratic red tape nonsense. Avoid leasing through them at all costs.

Negative experience: Avoid at all costs. They will nickel and dime you and try to take all your deposit on needless charges for normal wear and tear after a loyalty of 5 years. $2,000 just for basic cleaning? Seriously. The 1974 one level 1400 sq ft home needed new carpets (were already used when I moved in) but they still charged me twice to clean 500 sq ft of carpet. This after I used their recommended cleaners. They are not responsive unless it is to their benefit. An old house is an old house and it is up to the owner to maintain not the tenet after 5 years of loyalty. California has issues with housing in general and Portala does not help its renters and drives up costs. 60mos x $3,200/mo = $192,000

Positive experience: I just was very impressed by the way I was greeted and welcomed by the agent, Kelly, today as I arrived to see 2 of (PPM's) properties for rent. I've been looking for a place to rent for over 8 months because I selling my home of 26 years and besides being in an already stressful situation,the additional stress of going back to becoming a "renter"again after 27 years, had me more than a bit worried about my future after being a homeowner. I was pleasantly surprised when I walked into the duplexes, that I'd had my eye on for 6 months,because I thought they had been already rented because they stopped being listed! I was thrilled to find out they were back on the market and the owner had done a beautiful renovation and upgrade on both units! I applying ASAP hoping for a chance to start a new chapter in my life with confidence that I'll be safe and comfortable in one of these properties for a long time to come.

Negative experience: Non responsive, no interest in helping customers, we qualified for well over 3X the rental amount and they simply didn’t feel like renting us a home we desperately needed at the time! They seriously don’t care about people or money, I think they’re in the wrong business...

Negative experience: Not very organized.

Fantastic experience: We lived in a house managed by Portola for about three years. We have never experienced a more professional and responsive team. Often there is some degree of discussion about a broken part or repair here or there, but Portola seemed to have the tenants' best interests in mind and usually had workmen here to fix something very quickly, no questions asked. The online portal for reporting such issues is also fantastic - especially since problems tend to never happen during the business hours. HIGHLY RECOMMEND.

Fantastic experience: First class company, I would highly recommend.

Fantastic experience: We have used Portola Management for tenant placement and consultation for many years. Kathleen has always been available with professional advise and exemplary service. We will continue to use her valuable services in the future.

Fantastic experience: I currently rent from this company. The application process was simple and straightforward. We've had a few minor maintenance issues, which have been promptly and professionally addressed. It's very refreshing to work with a property management service as well-organized and responsive as this group is.

Fantastic experience: Great company to rent under! They are very quick to respond to questions and once you have landed a place to rent - they are most helpful in helping you organize all the paperwork and formalities! It's the small things that make PPM special - they truly are just as excited as you are when you move in to your new place!

Fantastic experience: Portola Property Management took the headache (and pain) out of renting. After conducting renter interviews myself and ending up with several poor (and expensive) renters, a friend recommended PPM and I got smart. Kathleen and her team were professional, efficient and quick. The tenants they found have been excellent: clean, quiet, respectful of other tenants, pay rent on time, and no more calls from the police in the middle of the night! I literally sleep better thanks to PPM. I highly recommend Portola Property Mgmt. - you'll sleep better too!

Fantastic experience: While there have been some personnel changes this past year, which takes some getting used to, overall our experience for the past two years has been really great. Portola is always responsive, responsible, and professional regarding all things. As a team they have been very quick in responding to our needs. As responsible pet owners, we really appreciate the thoughtful and smart way they have set up the pet program. When they met our dog for the first time, they were all so sweet! We love our house and really value how Portola helps make this our home! In my experience, they are by far the best property managers in all of Santa Cruz.

Positive experience: Always very quick to respond to my needs and maintenance requests, Portola Property Management has been a very professional rental management company to work with. They had a great list of homes and ones identified as pet friendly, which was perfect for my wife and I and our two dogs. The home we have is awesome, and we couldn't have asked for a better situation in Santa Cruz!

Positive experience: From the very beginning, the application process was clear and left few questions. The staff was friendly, yet very professional. They were most welcoming. A couple areas that needed attention and repair, since moving in were handled with expediency and efficiency. Upon moving in, I did have to attend to some cleaning details that had been perhaps overlooked before my arrival. But overall, I love my place and am happy to be living here.

Fantastic experience: Very professionally run business. There is a reason why Portola Property Management consistently wins the Good Times Best award year after year. As a tenant, I was very impressed with the kindness and gratitude expressed to me on the day that I had first moved in. Bravo Portola!

Fantastic experience: Portola property management was very helpful to me and my wife over the years that we lived in the Santa Cruz area. For over three years, they promptly responded to our phone calls and found various ways to address our concerns. There was always a smile from them when we dropped off our rent and make us feel very welcome in the Santa Cruz area. There are a lot of bad people to rent from out there, but Portola Property Management is thankfully one of the good guys!

Positive experience: Was with PPM for 3 years, very attentive to any needs at our rental. Took care of things that were broken and were very professional. Especially enjoyed working/interacting with Kathy. We moved on only because we moved out of town. They are very thorough with cleaning your unit beforehand!

Fantastic experience: I was a tenant with portola property management for a year. They were always very nice and helpful. we had no issues for the entire year which never happens.

Negative experience: I rented a house from PPM for a couple years on Frederick St. The house was sweet but the management was difficult. Security deposits were high and there were high fees for processing applications. I should have taken those as red flags and found another place. In the second year PPM threatened to evict me because the owner found dog poop on the property. The inspection to leave the place was a pain in my butt too. They said if they found dust on any surface, I would be charged for a full cleaning service costing hundreds. In planning to leave I asked for dates for a new roomate's application. They gave me the wrong date and charged me $300 for using that wrong date. Be careful who you choose as a land lord. I wouldn't rent from PPM again.

Fantastic experience: I've rented through Portola in two separate townhomes, and I've had a great experience both times. Extremely friendly people work at the office on Brommer. Their maintenance guy is always prompt and takes the time to schedule with you. I had no issue getting my security deposit back, and they have generally had good flexibility about move-ins and move-outs for me and my roomates.

Positive experience: I have friends who are landlords, and I have recommended that they reach out to Portola Property Management if they are looking for a property manager. I think the staff does a good job of balancing the needs of both the tenant and landlord.

Fantastic experience: If you want full service, professional management, look no further. Kathleen and her staff handle all phases of the rental process. They are up to date on the all the laws relating to landlords and tenants. My clients that have properties managed by them comment on the hi level of professionalism.

Fantastic experience: Kathleen Richards of Portola Property Management is simply the best property manager in our area, if you're judging on the most important qualities: honesty, experience, and competence. Her staff is easy to work with and responsive, including her on-staff handyman. You won't find a better property manager anywhere, I recommend her to all my clients who buy investment property. Linda Murphy, RPM Mortgage

Fantastic experience: I wish there were 10 stars. Portola Property Management has consistently wowed me. I have referred them many times to both potential renters and to owners looking for management services. Being in the business I am in it is important to see that they care about the property they are renting. They protect both the potential tenant and the owner. They always make sure that everything is taken care of. Don't let roofs and plumbing leak, make sure appliances are in good shape and working order, flooring and paint is clean and fresh. I can't say enough about their service. They have exceptional call back time, are extremely courteous and efficient. You can trust that if you are an owner looking for someone to trust with your home or investment property you won't be disappointed. They take exceptional care in screening the potential tenants to find a good fit for both you and them. I have worked with Kathleen, Carol and Jana and have found all three to be extremely professional, prompt and courteous. I will use them over and over again!!