3 Stone Rentals, LLC

Negative experience: Sold the house while we were still living in it.

Fantastic experience: I greatly appreciate 3Stone Rentals. They have all been great to work with and very helpful and timely when things were needed. One of the best Properties Management Teams I have seen or rented from. Thank you Guys very much, you are Greatly Appreciated. James

Fantastic experience: This rental company goes over and beyond with their customer service. I have been in Myrtle Beach for over 15 years but am relocating to Florence for work in June. From the front office lady to Jennifer they have been so helpful and assisted me in finding a home that fits my needs !! If you are relocating to the area I cannot recommend them enough.

Negative experience: They close at 4 plus the workers are rude smh

Fantastic experience: I met Jenny through volunteer work and when I had the opportunity to purchase several rental properties I didn’t hesitate to call her because I knew absolutely nothing about management. She and her staff are AMAZING and had my properties rented in no time. I cannot sing 3 Stone Rentals praises enough! They have made this new endeavor of mine so painless, and they are meticulous when it comes to having repairs done. If you are looking for a management company look no further!! I wish I could give them 10 stars !!

Fantastic experience: It’s been a long time since I was in the market for a new place to live. Everyone at 3 Stone was very helpful. I made numerous stops by here before we decided on where we wanted to be and they always answered any questions I had. Application process was smooth with the exception of a mistake I had made and the deposit, first month, and move in were hassle free and extremely easy through the app. The lease was very straight forward and thorough. Loving our new place already and hope this positive relationship continues throughout our time here. Thanks so much to everyone at the office!

Negative experience: I invest in real estate in SC and have owned and managed rentals all over the state. As such, I have interacted with numerous management companies and had many positive and negative experiences. With that said, I hope that whoever reads this understands that I am not criticizing with a of lack of experience or because of unreasonable expectations. In fact, I recognize that residential management can often be challenging and thankless. 3 Stone took on our 34 unit complex in Florence after making all sorts of promises regarding being hyper responsive, robust and accurate financial reporting, the ability to execute repairs quickly and affordably, as well as the ability to fill units at the market rate we discussed in a reasonable time frame. They failed to deliver on literally every promise. Their reporting was limited, vague and impossible to make sense of. To their credit they did make somewhat of an effort to improve reporting. I think their main issue here is there do not fully understand GAAP or have data entry processes in place… the disorganization comes through in the reporting. They dodged our request for info multiple times, and rarely gave straight answers. Their repairs were extremely expensive and they put O effort in to quality control. For example, we had a sewer line back up at one of our properties… we were charged several thousand dollars for someone to not address the back up, but simply spread lime on the ground outside where the backup occurred. When a unit was finally ready, they took forever to fill units. I think in the entire 6 months of management, they only filled 2-4 units and left us with 8 vacants at the end of their management. I would recommend any rental owner steer clear of this management company. They are incompetent, lazy, and unorganized and there are better options out there. Fortunately, we now have competent management in place and revenue has increased 24% in just two months of being intentional. The tenants have verified that during the 6 month tenure of 3 stone, they could never get ahold of anyone and maintenance issues went unaddressed.

Negative experience: I spoke to Jennifer today regarding a maintenance issue for my mother in law and received the worst possible customer service. Jennifer was rude, was not helpful and hung up on me. Their website talks about receiving great customer service and how they work with vendors to complete repairs in the home but none of that is being done.

Fantastic experience: Very friendly and responsive. The process from applying to getting the keys to our new place was so quick and easy! Starting our lease with them, so far they're a great property management group to work with :) Alexandria and Jenny have been so helpful!

Negative experience: the worst company to rent from, please do not rent from these people. they filed a rule to vacate in error against me and my girlfriend which is hindering us from getting a house now. we have to move out in literally 1 week and can’t get approved no where because of them. if i could rate them no stars I would. we been calling and they have not be answering the phone. giving us the run-around. and until we get the letter we been requesting I will not be taking down this review!

Fantastic experience: It’s one of the better property management companies

Fantastic experience: I would love to stay there

Fantastic experience: 3 Stone Rentals has been SO helpful in us trying to identify our next income property in the area. They are extremely knowledgeable about real estate in the area. They're a family run business and you can tell they really care about their clients

Negative experience: 3 Stone Rental LLC is a joke! I paid a 1200 deposit for a townhouse move in date October 2023 but I hanged my mind so now I can only get half of my deposit back! If I had signed a lease I would agree with it. I'm being penalized for changing my mind because those townhouses are more like studio apartments. I had to called them almost a month before I could get my money! So if you knew how to conduct business you would have mentioned about keeping the additional money when a refund was requested. Instead you sit behind a window talking about you checked the box!! I don't care what you say you are stealing money from people!! I said what I said!!!

Positive experience: They have some good places to rent out, but you need to be prepared for their prices!!

Fantastic experience: I would rent from here

Negative experience: Not a good experience. Notified 3 days before unit was scheduled to be ready to move in that it was not ready nor would it be ready. Be careful trying to rent units that are not already empty. 3 days to be told I have no home to go to. I did get my deposit back quickly that was the only good that came out of this.

Fantastic experience: Clean and quiet. Enjoyed my bus ride

Fantastic experience: My point of contact has mainly been with Tiffany and I would have to say she has been delightful. She is very professional and has such a friendly positive attitude.

Fantastic experience: We've only been in a few weeks but our business has done remarkably well, due in part to the quality of the building and the tenants. They have always responded quickly and taken care of every problem I have had.

Fantastic experience: I've worked with them on two properties and I'm impressed. Even though we work on opposite ends of the country getting in contact with him has never been a problem and he’s always happy to answer any questions I have. They are extraordinarily knowledgeable and made owning out-of-state rental properties completely stress free.

Fantastic experience: I was a tenant with them for months but during that time, I found them to be very professional and they responded to any concerns or issues I had during that time.

Fantastic experience: We decided to go with them for our first rental property this year. We felt like their knowledge, experience, and professionalism would pay off. Roy and his team have been amazing.

Fantastic experience: As tenants for a few years, we were always treated with respect. They responded quickly to issues and always followed up. Thank you for what you have done for our family.

Fantastic experience: 3 Stone Rentals is one of the better property management companies I’ve rented from. They are typically pretty quick to respond to any requests and reasonable in balancing the needs of the owner and us as tenants.

Fantastic experience: Our experience with this company has been nothing less than positive. When we had a house fire, they were on top of everything and had someone out first thing the next morning to get the ball rolling, getting us back in our home as soon as possible.

Fantastic experience: We had the absolute best experience with them. They helped us manage a rental property and then helped us sell it later. It sold for asking within 2 weeks. Everyone was incredibly responsive, professional, and helpful. We would recommend them to anyone and would give them more stars if we could.

Fantastic experience: 3 Stone Rentals Management is the right agency if you're looking for experts. They assisted me in finding a great place in a super competitive market. I love how this company is detailed and very attentive to meeting my rental needs. I would highly recommend renting from them.

Fantastic experience: We've been renting a home through 3 Stone Rentals for almost a year. Sadly, the owner has decided to sell the home, but they have been very helpful in assisting us while we search for a new place.

Fantastic experience: The staff is courteous and professional. One can sense that they genuinely want to help. Their tools and processes to transact with you are pretty slick. No wasted time here.

Fantastic experience: I never have to worry about anything with this company. Rent is always on time and I never have to hear from the tenant who is leasing my property.

Fantastic experience: Great people works for this establishment

Fantastic experience: These guys are really nice people that will make your rental experience a really good one. Definitely recommend using them for all your rental needs.

Positive experience: Great overall experience! Maintenance was always on point! Quick application process! I was approved the same day! Picked up keys the following day!

Fantastic experience: Great service and great people

Fantastic experience: Been here for 1 and 1/2 year and the experience was great. Would definitely recommend this place to people who are new to Florence. Calm and friendly environment. Jennifer and her team were super responsive to any issues as and when required. KJs super market is 5 minutes close by and there are some beautiful trails around. The community really felt safe and fun to be around. :-)

Fantastic experience: Muy buena atención.

Fantastic experience: The team has been excellent at communicating, making the leasing process efficient and smooth. They are helpful and quick to respond to any and all questions. Very professional, courteous, well-organized company.

Fantastic experience: I look forward buying a home with this company to two ladies I. Office is so heart felt

Fantastic experience: Really happy with the services provided. They've been very fast in when responding to me and very helpful through the application process.

Fantastic experience: The whole team was incredibly helpful. Finding a rental can be challenging, and they have taken a lot of stress out of the equation. Seriously!!! 10 out of 10 would strongly suggest using them to find your next place.

Fantastic experience: Though we stayed for only 9 months, we would have loved to have stayed much longer! The dog park is simply amazing for anyone with pets, and the very spacious units are maintained very well. Not to mention the great staff that help! This is an excellent choice for any renter.

Fantastic experience: Wonderful company and staff! Have helped me, my family and my friends find rentals and rent out properties. Emily is so helpful and knowledgeable and always goes out of her way to answer any questions I’ve had. Definitely ask for her regarding any questions or concerns and she will do her very best to help you too. Very personable and customer oriented.

Fantastic experience: They are very understanding and will do all to help when they can. As long as you pay your rent on time and follow lease you won’t even remember you have a landlord! They are very understanding and even though my renting from them has came to an end they are HIGHLY recommend!!!!! THANK YOU!

Positive experience: Been renting from them for 4yrs and the only complaint is that maintenance has improve since I first rented. Landlords are very understanding!

Fantastic experience: Awesome company to deal with. Jennifer and her team go above and beyond.

Negative experience: I have been a resident at one of the properties for over a year. The service is the worst I have ever experienced. When speaking with the team, they are always friendly but follow up and execution are a serious issue. Any maintenance problem, big or small, takes months to remedy. This is not what I would expect from a “luxury” development.

Negative experience: I live in a duplex apartment and they have promised for over a month to maintenance our lawn and never come out to do it. It is the middle of the summer and my yard is like a jungle. They don't keep their promises about any repairs either! Bad experience and I think its because we are black tenants!!!

Fantastic experience: Elizabeth is the best! Customer service A1! Friendly, informative and accommodating.