Gateway Property Management

Fantastic experience: Have been a client of Gateway property management for sometime i have always been happy with help provided and with questions answered in a timely manner.

Fantastic experience: Seamless experience, love the office staff. Christal Roberts rocks!

Fantastic experience: I have been working with Christal. Her customer service has been 5 stars. She has been responsive and caring. She has made the whole process of moving as easy as she possibly could. I would recommend her to any and all clients from all ends of the process.

Fantastic experience: Vary helpful an nice manager and staff fixed all my problems with no issues thank you vary much gateway!!!!

Fantastic experience: I have rented for over 3 years form Gateway Property Management. The staff has been professional and attentive to issues that arise.

Negative experience: Probably the worst people I've ever rented from. A couple months before my lease ended I get a notice to vacate at the end of my lease. Then the month my lease was up I was diagnosed with breast cancer, so I asked for an extension so I could get my surgery and recover and then move and they refused. So here I am can't lift anything heavier than 5 lbs trying to move my entire house. They have no compassion and will not work with you at all.

Fantastic experience: I've been renting through Gateway for about 8 years and I've had nothing but good experience as a tenant. Issues get handled quickly. Staff is friendly.

Fantastic experience: The team at Gateway Property Management in Shelton is top notch. They've managed my property for about seven years and I believe I'm fortunate to have selected them. They are professional, thorough, and prompt. From my initial encounter with Christal I was impressed and pleased with my first tenants. Then, several years later, I had the opportunity to work more with Jolene, the maintenance manager. She really demonstrated that she cares about my property and being sure it's in the best condition for me and for future tenants. She did a lot to get it ready for new tenants and I valued her recommendations. Jolene's action, follow-through and advice inspires confidence and trust. I can tell that Gateway keeps the tenant in mind and is fair. And, I appreciate how they provide information on changing laws that impact rental property. Their knowledgeability is helpful for everyone involved. I am truly pleased with Gateway Property Management and highly recommend them. Thank you Christal, Jolene, and all of the Gateway Team!

Negative experience: Don't waste your time and money. I called them a week after submitting my application, (I was told it would take 4 to 5 days). I was told that my application was complete and that they would call me. It's been 3 weeks, never heard back from them. I contacted the screening company, they did everything they were supposed to do, they sent me a copy of the report, and everything in it was positive. But even if they wanted to reject me as a potential renter, they could have at least had the decency to call and tell me. Also, when I called to follow up on my application, I inquired about a specific property that they had listed as "available now" on their website and was told that they actually did not have any availability at that location. So the availability on their website is not 100% accurate.

Fantastic experience: Run by a great staff of caring people.

Fantastic experience: Christal is amazing! Extremely helpful and talks to me like a human and not a number on a screen! Highly recommend!

Fantastic experience: Rented from Gateway for several years. Very good service and team.

Fantastic experience: I have owned rental properties in Shelton Wa since 2005. Once I started using Christal Roberts at Gateway Properties, I have had amazing success with great tenants. Christal is thorough with the details and prompt about getting my listing posted and screening my potential people. It is quite a process and takes a tremendous about of time. Thank you Christal for all you have done for me over the years. You are outstanding in your field!

Fantastic experience: Christal Roberts and her team at Gateway Property Management are on point with their customer service and knowledge of the business. Always have a positive attitude and ways to find a solution to any problem. We are blessed to have Christal and her team in our community making sure the rentals are safe and secure for our families of Mason County to live happy.

Fantastic experience: I love this place they helped me so much. Christal found me an apartment that worked with my budget and perfectly explained everything that I needed to do to fully move in. She was kind the entire time and went above and beyond to help me. Highly recommend for people looking for their first apartment or just in general.

Negative experience: Avoid This Business at All Costs! To start I am disabled veteran on a fixed income, I normally protect myself & I did not. I failed to research this business properly please HEED MY WARNING! I have rarely encountered such a blatantly deceptive and unprofessional operation. This office took my background check fee without ever providing me a copy of the report. Instead, they gave me the runaround and wasted my time. Despite numerous calls, Cristal, the supposed point of contact, was almost impossible to reach. She has Areli screen her calls, making direct communication nearly impossible. One moment, Cristal responds to emails, and the next, she’s "too busy" with meetings and applications to be available for days. When my application was ultimately denied, she shifted the blame onto the homeowner and still failed to provide a proper receipt for the charges. Their lack of accountability, poor communication, and evasive behavior are clear red flags. I strongly urge anyone to steer clear of this company. They prey on vulnerable individuals and show zero respect for their clients’ time or resources. *Below here is my response to Elizabeth Schultz the "Managing Broker"s reply to my initial review. *1/13/25 4:21p.m. mst*" Your reply doesn't address several key issues I raised. Background Check: While you’ve mentioned having a copy of the consumer report, you failed to locate my file, failed to send a copy once obtained. I had to chase Christal Roberts multiple times for basic communication. This reflects poorly on your process, as we communicated at the start transparency is very important to me and should have been maintained from the start. Communication Breakdown: While I understand that Cristal may have been out sick, this issue seems of not being available for phone conversation systemic, not isolated. Areli mentioned she could assist, but my experience shows that the follow-through is inconsistent. Regardless of staff availability, there should be a more professional and streamlined approach to client concerns. Accountability: Shifting blame to the homeowner and divulging they denied all applications is extremely unprofessional and rude. Your suppose to manage the property professionally not shift blame because you can't handle a issue. I wonder what your property owners would say if they knew your office puts all the blame on the owner. It’s not just about a denied application—it’s about the lack of respect for clients' time and resources, especially for someone on a fixed income like myself.

Fantastic experience: Gateway has been managing my property for 19 years. They've always acted with speed and integrity and are wonderful to work with. They always get back to me immediately and and are great about keeping me informed on Washington legislation and making sure our tenants are well taken care of. I appreciate all of the wonderful staff and their dedication to landlords and tenants alike.

Fantastic experience: Amazing awesome staff very friendly outgoing. Staff was super helpful and great to work with.

Fantastic experience: Personal muy amable y atienden tus dudas, siempre están apara ayudar.

Fantastic experience: Helpful and professional

Fantastic experience: Beautiful views

Fantastic experience: Very nice people, very informative!

Negative experience: The landlords they have don’t follow the landlord tenant laws and they seem to lose paperwork

Fantastic experience: Absolutely amazing! Christal really helped me and my family get into a house after months of searching. These are good quality people! Would give ten stars if I could.

Fantastic experience: Application process was smooth, staff is super friendly!

Fantastic experience: Nice people very helpfull with info and advice i just hope they are the ones who get my and my daughter in to an afordable place me and her need this but if not its chill they gave a great expeirianse

Fantastic experience: Great friendly and helpful!!

Fantastic experience: Love the ladies at Gateway, they're awesome!

Fantastic experience: They worked with me when I lost my job, they helped me keep a roof over my head.

Fantastic experience: Very helpful

Fantastic experience: Gateway did a great job on managing my rental in downtown Shelton. Their commitment and follow up from start to finish was great. I'd definately list with them again.

Negative experience: Lived in one of their home for 5 years, contract was just for 1 year. Not once ever came to fix or repair anything. After moving out are trying to charge me $2600. Left rent in their drop box one month and they claim they never got it so was forced to pay another $795 for that month. Very unprofessional and greedy. Would not recommend them to my worst enemy.

Fantastic experience: As a tenant, I am a witness of their hard work, always fast, and working in my best interest effectively and in timely manner, including in emergencies. Gateway Property Management are the best of the best. Jolene, Crystal, Elizabeth, and even the maintenance people they sent to take care of some issues at the house were also excellent people.

Fantastic experience: Helpful, kind even this i had 3 kids running around and they were Okay with it !

Fantastic experience: I have rented from Gateway for about 6 years and they have been great. They are always super responsive to any issue and easy to work with.

Fantastic experience: Gateway Property Management is an awesome management company the girls there are so sweet and so nice and they’re so willing to help out whenever you need them to. I would recommend them 100% 10 times over! They always take care of their tenants like they were family.

Negative experience: I would not recommend this company. They’re deceptive and they’re thieves. I rented a duplex for 18 months and took before and after pictures. I left the property in better condition than when I moved in and I often did quite a bit of maintenance on my own. I mowed the disabled woman’s yard to my right and the blind lady’s yard to my left out of respect and kindness. When my mower broke down, I wasn’t able to mow my yard for 3-4 weeks. I then received a notice stating I will be evicted within 7-10 days if it is not corrected. Mind you, I was never late nor missed any rent payments in 18 months. Upon moving out, I gave my notice (Washington state law is 20 and I have them 19) and I was met with spite. They waited until the end of the following month to close out my lease, charged me for damages that didn’t happen during my stay, charged me for repainting the walls, missing outlet covers and window screens that were already missing before I moved in and they stated in the move out report that the stove and fridge were not cleaned. Again, I have before and after pictures and move-in inspection reports to prove otherwise. In the end, they sent me a reimbursement check for approximately $9.50 out of a possible $1000.00. I’m not going to bother taking them to court for violating the law. If my $990.50 is that important to them, they can keep it. I just hope it was worth the negative review and not to mention, all the people I’ve been telling and will continue telling not to use this company. Read the other reviews as well because I truly believe they are not too far fetched from the truth.

Fantastic experience: Nice receptionist

Negative experience: Absolutely pitiful company, not only Is there hardly any communication after an application is submitted online. They then don’t even keep things clear with you letting you know it’s not on a first come first serve basis they let you sit in limbo while accepting more application fee money from other prospects. A complete racket.

Negative experience: They scheduled a tour with me for a house then rented the house without telling me and I only found out because I called on the day of the tour. They expected me to drive to the house, see nobody there, and guess that nobody was showing up? When I called the agent she just told me it was rented and hung up on me. I'm not going to contact any properties by this company ever again, so thanks for narrowing down my search!

Fantastic experience: Awesome staff and very professional. Would recommend if you're looking for a place in Mason county.

Negative experience: The worst place I have ever lived in. Lie about the condition of the apartments. Moved in and found black mold growing in all outer wall corners. Say they’re modern updated but just painted the cabinets and put in hard wood floors. Don’t waste ur time, management will tell u what I want to hear every time but won’t fix anything. Washer and dryer have been out of service for a week and nothing done. Water heater went out and we fought fr he management for 4 days before getting hot water back. Don’t take care of anything no maintenance or managers on site. Worst company I have ever worked with

Positive experience: I rent from there. Enough said

Negative experience: If I could give them a zero, I would! They are a farce of a property management company. If you own a rental protect your investment by going to a reputable company and this is not it. They allow unauthorized people to live there without going through the required background and credit checks. They will tell you what you want to hear and then call you back and tell you that you have no legal right after they talk to the tenant. They forgot who is paying them... well, who WAS paying them. Save yourself the heartache and expense and find a company that will work for you.

Fantastic experience: So far, I feel like everyone I’ve spoken to here has been helpful.

Negative experience: This management firm will screw you and lie in court to keep your deposit and make you try to pay for more. Proof pictures didnt even help in court. Liars! Very sad to be taken advantage of in your own community.

Negative experience: They aren't willing too work with their renters and will steal your stuff

Fantastic experience: Great customer service!

Positive experience: Nice people

Negative experience: Rude

Positive experience: I have no complaints. I have been in the same house for over 13 years. When there is something broken or any other problem they take care of it as soon as possible.

Negative experience: i have had nothing but problems with these people and they are very rude and have bad business practices so i do not recommend them at all. steer clear of this co.