Intempus Management - South Carolina

Negative experience: Awful! I have been trying to get in touch for days and have gotten NO RESPONSE!

Negative experience: I have been in a rental unit since the end of July 2024, in Summerville, South Carolina. There have been three separate instances of water incursion in my unit. Each time, I reached out to the property manager, and she did nothing. As I write this review, I am in the middle of the third water incursion instance, with my hot water heater leaking into the unit. I texted the property manager this morning, and called the emergency maintenance number, but nobody has responded to me. The hot water heater is still leaking into my unit, and I am assuming the property manager will do nothing until business hours. I cannot wait to get out of here, and will never ever consider renting any property managed by Fyve in the future. Update on 2/19/25: the property manager ended up handling this herself, so I do retract the negative comments in the previous review. It would certainly be nice if Fyve didn’t leave the entirety of the complex to handle on her own; it’s unbelievable that Fyve seems to leave her to be responsible for the property 24/7, 365 days a year. If she has other support, there’s zero contact info to be found anywhere. I was admittedly frustrated with her initially, but now I’m realizing that she seems to be left on her own… Update on 9/8/25: InTempus, Fyve, it apparently doesn’t matter what the company is called, they do very little to keep their tenants informed. I’ve been locked out of my unit for about 12 hours due to a broken key. I cannot get a hold of anybody, including the property manager, who might not work for them anymore, because the phone number goes to somebody else’s name. When I call any of the phone numbers on the InTempus website, I end up speaking to somebody with an answering service. InTempus might not really even be a real company! Who even knows anymore! Do not rent from them.

Negative experience: Absolutely horrible. They never notified me about my renter being delinquent for 2 MONTHS until I reached out. I trusted them while I was overseas and they completely fumbled the ball. I had to leave my job in Spain and rush home because I had no idea the state my apartment was left in and they put me in such a financial hole. I tried to call a supervisor, and he never even called me back. I would never trust them with my property again. I have no idea what I was paying $200 a month for. They also switched company names and property managers on me with zero notification although they claimed they sent an email. A full blown disaster and I will be reporting them to the BBB and the South Carolina Real Estate Commission. UPDATE: They still have my $100 deposit and switched agents on me again. TBD on if I will ever get that back as I terminated my contract with them back in April but still kept getting statements. Insane.

Fantastic experience: I am a owner that unfortunately has to sell my property. My property has been managed by this company and its predecessor for 5 years. There has been ups and downs but overall a very easy experience for an owner who lives out of state at a very favorable management fee for owners. A special shoutout to Liz Nelson for working hard to get rentals rented out quick. For those that are renters, their response is quick and I am sure they are attentive to renter's needs and provide the best housing situation possible!

Fantastic experience: FYVE is a great company! I would definitely recommend.

Fantastic experience: FYVE helped me so much and is a great company!!

Fantastic experience: I've been renting properties for years, and I can confidently say that Destiny is the best property manager I’ve ever worked with. From day one, she has been incredibly professional, responsive, and attentive to every detail. Her communication is top-notch, always keeping me informed about any updates or necessary maintenance, and she handles everything with the utmost care and efficiency , and I highly recommend her to anyone looking for a reliable, caring, and efficient property manager.

Fantastic experience: Highly recommend! Andrea was professional, knowledgeable, and made the process smooth and stress-free. She truly cared about finding the perfect home for us and went above and beyond in every aspect. Now she manages my property and I couldn't be happier with the service!

Fantastic experience: Very nice apartments @ Dillon Trace! Clean and quiet. My lease manager Andrea has been very responsive with work orders and requests about apartment fixes and concerns. A very kind person in general.

Fantastic experience: Destiny was amazing! Highly knowledgeable and was so charismatic! You can tell she really cares about everyone she comes in contact with.10/10 would highly recommend!

Fantastic experience: Destiny has been very professional and has great communication skills. She makes finding a home very easy!

Fantastic experience: Destiny was very helpful and professional in all matters when dealing with FYVE. She was able to assist us in a timely manner with questions we had regarding our account. I’m thankful to have her at FYVE, it makes our interactions a pleasure.

Fantastic experience: First time meeting our property manager destiny wilson in person was refreshing. Destiny wilson presented herself professionally and experienced. She was straightforward and did not hesitate nor vacillate in her comments. She was assertive that our best interests were being met. It was a pleasure meeting her and looking forward to her continuing support. Highly recommended

Fantastic experience: Fyve is great people to do business with! Been renting from them for a while now with no issues at all.

Fantastic experience: I signed on with Fyve realty to manage one of my buildings in North Charleston because I was having trouble getting the rent amounts I wanted. Destiny has stepped in and took initiative with my property! She is hands on and determined to make sure my property and I are taken care of! I highly recommend her as a property manager and trusting FYVE with your properties !

Fantastic experience: Andrea Hicks with Fyve Realty is awesome. Working with her has been a great experience. She has been a pleasure to work with and made the moving and renting process extremely easy and comfortable. Great communication and a great leasion between myself and the property owner... Highly recommended

Fantastic experience: FYVE Realty is simply amazing. I’ve been in my place for almost a year and I love it. FYVE has a great team of employees, such as Ms. Lawhorn, who make sure their tenants are taken care of and they keep us all updated about any up and coming changes in the community along with making regular updates to it. Any issues I’ve had with the place I’m in have all been resolved quickly and professionally. I would recommend any of my loved ones and friends to go with FYVE!

Fantastic experience: I absolutely love my property and management. Their quick responses to any issues at hand.

Positive experience: I see improvements and good communication with the new management and staff.

Fantastic experience: I love everything management is doing to keep chaos out of our area. They are very understanding and fix things in a timely manner. They allow my home base business where I’m able to provide wonderful snacks to the ppl In our community. Overall I look forward to the future upgrades they will provide on the units. since I lived here it has been no issues of violence keep up the good work it’s a place for a good starter apartment.

Fantastic experience: Love love love the community if I have any maintenance problems my landlord jumps on in immediately. She responds really quick stays in communication with ALL tenants down to earth and hands on with ALL THINGS good or bad I don't have any complaints

Fantastic experience: I love my Neighbors and the apartment complex and the area

Positive experience: I can't stress enough how amazing Destiny with Fyve Property Management is. Without Destiny, we would have changed companies years ago. She has been incredibly responsible, takes care of issues immediately and follows through until the tasks are done, and always makes sure things are going well with my properties. She is amazing and it's bc of her that we stay with Fyve. I gave 4 stars bc Destiny is amazing, the company, not so much!

Fantastic experience: Destiny has made my experience moving to the area so easy! She helped me get into the apartment quickly as I needed a place to go fast. The approval process was super easy and she communicated every step of the way and I greatly appreciate all the work she had put in to make everything perfect for me! I wish I could put more than 5 stars!

Fantastic experience: Working with Fyve Realty these past few months has been absolutely incredible! Destiny has great communication skills and stays on top of all our invoicing and tenant communication for access. I am one of her vendors and would recommend anyone to work with her and Fyve!

Negative experience: They were not helpful at all when it came to repairs. You cannot get them to answer the phone.

Negative experience: I tried to contact them for like 3 weeks to look at an apartment and now its been rented what a complete waste of my time mind you no one EVER returned any of my emails, phone calls, anything.

Fantastic experience: I've known Lance for over 5 years and there is one undeniable thing I can say about him, once he starts something he sees it through and he gives 100% to complete his mission!

Fantastic experience: It took us a minute to get leased up, but they've helped me out with some requests and are really helpful. I've had relationships with many PM's over the years and can recommend Fyve.

Fantastic experience: Lance Haymaker is very professional. I was impressed with his level of knowledge and kindness.

Fantastic experience: Lance Haymaker is very kind and supported us with everything we needed. Thanks Lance for the great work!!

Fantastic experience: Lance Haymaker always there when needed.

Fantastic experience: Lance has been such a great property manager , wouldnt want to go thru anyone else. Answers calls right away never have an issue with maintenance coming out ! Great people

Fantastic experience: FYVE has done an excellent job with our 32 unit property in Summerville SC. As problems arise they take ownership and aggressively pursue immediate remediation and resolution.

Fantastic experience: Lance is always a pleasure to work with. Mr. Haymaker is professional and has a strong work ethic.

Fantastic experience: I just recently moved to Charleston, SC and let me tell you. I've had the best experience working with Destiny to find me the perfect home! She is quite charismatic, genuine, and intelligent. I hope everyone who works with her in the future feels the warm welcome I did when finding a forever home in the south.

Fantastic experience: Lance was just helpful

Fantastic experience: Lance is great..has great customer service!

Fantastic experience: Lance is the hardest working property manager I have ever met. I've been a tenant renting homes since 2012 and I have never met someone so dedicated to his job and making sure things are done right. Can't thank him enough!

Negative experience: No one ever got in contact with me about a property I was inquiring about

Negative experience: Poor property management by Julia.

Negative experience: Just Don’t! A good property management company is hard to come by, but Bridgepoint was solid. When I heard they were being bought by Fyve in 2021, naturally I was concerned about the management of my investments. Over the period of the next year, Bridgepoint was migrated to big Fyve and my concerns became reality. The time to fill vacancies went up drastically (FYVE automated showings through a product called tenant turner, which takes the leasing agent out of the loop - no agent showing a unit, no agent following up), my expenses went up as they used their overpriced contractors for work orders instead of my full time handyman (they were informed to run maintenance requests through me), and they forced tenants to pay for a wonky air filter and rental insurance service that far surpassed the value offered (this too, affects an owner’s bottom line as tenants can only afford so much). Finally evictions were outsourced to a third party company, which more than tripled my cost as an owner and put me in a tough spot when a tenant didn’t pay rent. When I brought these facts up to the regional manager, I was informed that he’s been doing this for 20 years and that I don’t know what I’m talking about. In his Utopia, prospective tenants shouldn’t need an agent to sell them on an apartment or follow up, and that Fyve tenants are so heavily screened that they don’t get evicted (unicorn stuff right?). Takes a long time to fill a unit when you’re searching for unicorns. For the last month with the company, I was assigned a new property manager and he was the absolute worst. Incorrectly informed me about what was lawful in the world of “emergency” (ie, not really an emergency, but guess who paid emergency pricing) HVAC repairs, responded to less than half of my emails (good luck getting anyone on the phone), and played games after I had left the company - getting spare keys and the rent checks erroneously sent to Fyve by tenants was a major hassle. Be suspicious when you see 5 amazing reviews mentioning the same person, all appearing over a 2-day period - Red flag!! Far better choices elsewhere. Stay away from Fyve!

Negative experience: The absolute worst company I ever rented from and that's saying something. They will completely ignore work orders and maintenance requests. Our floor was literally caving in and they let our fridge die without replacing it for an ENTIRE MONTH. Do not rent from this company under any circumstances. EDIT: They also stole my security deposit and wouldn't reply to multiple emails or phone calls prior to moving out of their rental.

Negative experience: Wish you could give 0 stars. My kids rent from this company have 8 outstanding work orders never been addressed or fixed. they doin't respond or come out. HVAC hasn't worked properly in two Months several calls no one has come out. power bill was 500+ last month and 680+ this month and Lance says they are lying. Waited 20 minutes to get the phone answered just to be hung up on. Its been over 100 degrees AC set at 70 wont get lower than 89 in the house. I bought them a window unit to help until fixed. Lawyers are my only hope at this point as i cant get a call back or answer.

Fantastic experience: Lance is a great person to go to when we have any problems with our apartment, handles it in a fast manner. My ac was leaking into my apartment he had it fixed in just a few hours. Lance is definitely a great property manager

Negative experience: Extremely disappointed and frustrated with this company since they took over from Bridgepoint property management. I am an owner and have been reaching out since January to multiple people via email, text and phone and NO ONE will respond to me. To make it worse, my issue is regarding an incorrect 1099 for taxes and I just can’t reach anyone. I am already researching new property managers and strongly encourage any potential clients to look elsewhere.

Fantastic experience: Lance was very professional and knowledgeable about the property I was inquiring about today! Definitely underrated company for sure!

Fantastic experience: Had the pleasure of speaking with Lance the new manager today. Helped answer all my questions and very professional.

Fantastic experience: Had To call make an Appointment about my Ac Spoke with Lance he was very professional and polite

Fantastic experience: I was very happy with my experience with this company Lance was very polite and helpful

Negative experience: Seems impossible to contact anyone who has any information, can answer questions, or can even give you the number of someone who can help. They also seem to be okay with issuing fraudulent 1099s, so that’s a plus too. I’d recommend staying away.

Negative experience: horrific. do not use (I was a landlord). looking forward to the owner response leaving their email which they dont respond to. shameful business practices.

Negative experience: I called to inquire about one of their properties and the customer service representative was extremely rude and out of touch with the information regarding this property. She placed me on hold and never came back. This seems to be fraud to me.

Negative experience: This is a terrible management company. If you have an emergency service request like sewage in your bath tub, or a sink overflowing and flooding part of your apartment don’t expect them to do anything about it. They just take your money and give you a roof over your head(barely). The only good thing about where I live is my neighbors, and I’m told they all have similar issues as well. I don’t recommend anyone to live in their buildings they manage.

Negative experience: I’m a building owner and quite unhappy with this property management company. Bad service aside, they’re not on top of rent collections, rent raises or other basic things.

Negative experience: This company is unprofessional especially Brantley!!! This place is not worth $1,300, the ac leaks for months and they never came to fix it. They evicted my sister so that they could raise the rent from $950 to $1,300 which isn’t worth it. I would not recommend.