Real Property Management Cairn

Positive experience: Real Property Management Cairn is a good company overall. While we have experienced concerns and disagreements, we were able to work through them through mediation. I sincerely appreciated Tommy’s willingness to meet with me, hear my concerns, and take the time to understand our perspective. Being heard made a meaningful difference. Laura, the operations manager, is an absolute sweetheart, and I have said that from day one. She is honest and straightforward with tenants, vendors, property owners, and her own team. I respect her willingness to speak candidly and hold people accountable. Our experience has included challenges, but I appreciate their willingness to address concerns and work toward solutions. We love our home, and having a constructive path forward means a great deal to us.

Negative experience: Terrible experience.

Negative experience: I would be very cautious about renting from this property management company. My experience was extremely disappointing. There were ongoing maintenance issues that were not properly addressed, and the situation became much more serious over time, resulting in a health hazard. Communication and follow-through were frustrating, and I ultimately felt that my concerns were not taken seriously. A rental property should be properly maintained and issues should be addressed before they become bigger problems. I would recommend doing your research and reading reviews carefully before choosing this company.

Fantastic experience: Extremely helpful and understanding when we had a time crunch to see a property! Highly recommended doing business with this company. Update: We rented a property from this company for three years and loved every second of it. They were always responsive and helpful. They are honest and full of integrity. I highly recommend them as a property management company.

Fantastic experience: We enjoy working with Real Property Management. They are very helpful and prompt when a need for HVAC arises. Which is a GREAT thing for their tenants!

Fantastic experience: Tommy has been a great landlord - he is quick to respond and quick to help. Getting the keys and everything set up for the place was so easy. Their team has been very helpful and so kind!

Fantastic experience: Great customer service

Fantastic experience: I had such a great experience, I would really recommend

Negative experience: Tommy is an extremely arrogant individual that makes the entire endeavor a nightmare. He is extremely unresponsive and acts as it is an imposition to speak when you can contact him. His office is never open during posted business hours, and you can never reach anyone there. He is a crock in many ways. How is it two identical units are listed for different prices? Why is it requirement to use an online portal then be charged to do so? What is the use of having his team employed if the system is the only thing doing any work? His team just randomly lets themselves into your home without warning or permission. Random fees are assessed improperly, and no communication happens when asked about them. It takes forever to get repairs done. Renters, I say run away. Owners, please look elsewhere is you have a decency. On a side note, Laura has been a delight to interact with.

Positive experience: Great experience

Fantastic experience: Such a smooth and positive experience. The team was friendly, responsive, and made everything easy from start to finish.

Fantastic experience: I stopped by their office today with a document issue. I was greeted with a smile, a resolution, and hospitality that is rare today.

Fantastic experience: Fantastic Experience with Real Property Management! Tommy was absolutely great to work with! He was professional, responsive, and made the entire process smooth from start to finish. Anytime we had a question or concern, Tommy handled it quickly and went above and beyond to make sure everything was taken care of. It’s clear he genuinely cares about his clients and takes pride in doing things the right way. Working with someone that reliable and personable made all the difference. Highly recommend Real Property Management — and especially Tommy — for anyone looking for a property manager who’s honest, dependable, and easy to work with!

Negative experience: ⚠️ Public Warning: Avoid doing business with Real Property Management Cairn and Tommy Cook. Their practices are negligent at best and predatory at worst. Our experience with Real Property Management Cairn and its owner, Tommy Cook, was nothing short of a nightmare, and we feel it is our moral obligation to warn others about the predatory practices of this company. We traveled across the country with everything arranged in advance of our move. After signing a lease and sending payment, Tommy became completely unresponsive — going 48 hours without a single update after taking our money. When we arrived, the lockbox his office provided had the wrong code, adding more stress and delays. Once inside, we immediately discovered a serious black mold infestation. The smell was overwhelming, tiles were cracked, carpeting had been laid over damaged areas, and it was evident there had been an attempt to paint over the mold rather than properly fix it. We have extensive pictures and videos documenting the infestation. Tommy claimed the listing photos were taken just weeks before we moved in — but based on the condition and smell of the house, that was clearly a lie. He is either severely incompetent in managing properties or complicit in covering up a major health hazard. The photos of the house looked nothing like the reality. We are convinced he likely used AI or heavy editing to polish and misrepresent the condition of the property. Even after we reported the mold, Tommy resisted refunding us and instead relisted the property (before we even received our refund or lease cancellation confirmation) using the exact same outdated photos, claiming the issue had been “fixed” by ripping out part of a wall. No updated photos were ever provided, and based on the extent of the infestation, we strongly believe this will be a recurring issue for future tenants. On top of that, Tommy showed no compassion or empathy for our situation. His office is always locked and never open during the advertised business hours. Calling the main number only leads to voicemail. The only way we initially reached him was through a mutual friend contacting his friend for Tommy’s cell phone number. He later blocked us from his cell and would only send impersonal text messages through his company CRM. We were forced to spend money out of pocket on hotel rooms while this mess dragged on — and we never received any compensation for those costs. We also had to wait weeks just to get our rent money refunded after canceling the lease. Never in our lives have we experienced this level of hostility, laziness, dishonesty, and predatory behavior from a property management company. Key issues we experienced: • Serious black mold infestation covered up with paint, carpet, and neglect • Photos of the home misrepresented (likely AI-enhanced or heavily edited) • Tommy Cook lied about when photos were taken and resisted providing updated ones • Property was relisted with the same outdated photos before refund was issued • Zero compassion or accountability — office locked, calls ignored, communication blocked • Forced to pay out of pocket for hotels, with no reimbursement • Refund of rent money took weeks despite clear evidence of uninhabitable conditions

Fantastic experience: I love renting from Real Property Management. They address any issues right away and have been exceptional to work with anytime.

Fantastic experience: I have been extremely pleased with RPM’s services. They have managed our rental property since 2023 and have consistently been professional, responsive, and knowledgeable. Their expertise has kept our property leased and well‑maintained. I would highly recommend RPM to anyone looking for a reliable and effective property management company whether you have own one door or several doors.

Negative experience: Submitted an application for a home and sent all required documents including a 40 dollars application fee and a 30 dollar pet fee. He said we were only missing an approval letter for my employment once im out of the airforce. Sent Thomas Cook an email saying I would have my job acceptance letter tomorrow. He never seen the email, and right before I could send it he denied our application saying we went over the "48 hour time limit" This "time limit" should have 100% been discussed with me BEFORE BEING DENIED, I was never informed of the time limit. I could have gotten that approval letter the same day you asked for it I just didnt know I needed to rush my employer. Now im 70 dollars short because of poor communication on your part. Also dont expect any phone calls from Mr. Cook if you are working with him. We we're only able to communicate one time over the phone becuase of this review.

Fantastic experience: These folks are high level integrity and they know what they're doing. I cannot imagine being as organized or as knowledgeable as they are on the ins and outs of residential renting. - Their portal is easy to use and understand, also helps in tax season - they are proactive in scheduling maintenance, inspections, renewals etc - I have had one notable tenant disagreement (inevitable I have realized) and they knew in advance how to handle it in ways that were mutually satisfactory before I even had time to think about it. I think on my own I could have easily miss-stepped out of ignorance and compounded the problem drastically. Thankfully they handled it effectively and ethically

Fantastic experience: I've been renting from this company for almost 4 years at this point and at anytime there has been an issue, it has been handled promptly with a quick response time on their part. There is also always open communication with the property manager himself if need be and there has never been anything besides courtesy and professionalism.

Fantastic experience: I highly recommend Tommy for property management to any homeowners in the Lynchburg area. Since we started working with him and his team in 2023, they have been communicative, genuine, and incredibly helpful. I truly feel they are available whenever I have a question or request, and I trust them to ensure our tenants are treated well. Special shout-out to Britney, who efficiently handles all of our maintenance needs

Fantastic experience: I have known Tommy for years and confidently refer customers to him, knowing that he will treat them honestly and fairly and work hard on their behalf to help them with their property management needs. If you need a property manager, call Tommy!

Fantastic experience: The team at RPM Cairn Realty has been incredibly helpful in assisting me with finding rental properties within my budget. They consistently provide timely responses to inquiries and go above and beyond to ensure all my needs are met. Their dedication to great customer service is evident in every interaction, making the process of finding a rental property smooth and stress-free. Whether it's answering questions or providing guidance, their professionalism and attention to detail have truly made a difference.

Fantastic experience: The malik who show me the residence was very nice, and kind he answered every question professionally, and everything was on point about the residence I’m very impressed.

Negative experience: Tommy is slimy, don’t sign the lease, you’ll need a lawyer to get out of it

Fantastic experience: Great prop. mngt. Really love the guys there! They take care of their people.

Fantastic experience: Had an awesome experience with these guys especially appreciated the timely manner that Malik Stewart helped us find answers to our questions about the property we were interested in.10/10 will use again!

Fantastic experience: Nice properties, great locations and affordable pricing. Malik Stewart does a nice job advertising these properties as well, including live videos of listings which show each location in detail! Definitely recommend these listings for anyone looking to rent in this area!

Fantastic experience: A breath of fresh air definitely! The property is a good size for me and my daughter. Love the aesthetics, cost effective appliances, space, overall presentation was a winner for me!

Fantastic experience: I had a very good and professional experience with Real Property Management Cairn group today. They provided me with everything I needed in a very timely manner. I would recommend this company to my friends and family. Check them out for yourselves.

Fantastic experience: Is a excellent place!! I like it

Fantastic experience: RPM had been great to work with. They are responsive, personable, professional and have made the entire process a breeze. Highly recommend using them.

Fantastic experience: i want 2 rent this apartment ASAP! WHERE IS UR OFFICE LOCATED SO I CAN DO AN APPLICATION I'D LIKE 2 BE YOUR TENANT ASAP TY KIMBERLY BURFORD

Positive experience: I'm reviewing the setup of the showing and the experience with seeing the house. You get a lock box code to show yourself the house which is nice. Rental property I saw was nice, not a huge house but the layout was awesome! 2 and a half baths, dishwasher, and samsung stackable washer and dryer

Negative experience: Poorest management company I have ever seen. We had to go to the owners of the property to get anything done. Tommy is rude and doesn't stand by his word. Don't rent from them especially if its a house!

Fantastic experience: Exellent company to manage your rental money's. Great communication via emails

Fantastic experience: Every interaction was exactly as expected. Excellent customer service.

Fantastic experience: Very happy with my experience with Christin and Tommy - they are a professional team. I especially appreciate their responsiveness and availability. They take care of matters promptly and courteously.

Fantastic experience: I wish I could skip the application process and just send my deposit over! Lol

Fantastic experience: I had a great experience renting from this company and will definitely use them again in the future.

Fantastic experience: I have owned multiple rental properties since 2008 and used many property managers. I switched over my property management to Real Property Management in 2018. The electronic portal for document management is great! Thomas and the staff are always responsive and very attentive to the needs of the property and tenants. I would reccomend this service to anyone looking for new property management.

Fantastic experience: They have done an outstanding job managing my properties. They are always very responsive to my questions and handling repairs when needed. If you need someone to handle your rentals this company is for you.

Fantastic experience: Mr. Cook has been very professional and easy to work with for our rental property. I highly recommend him for your properties.

Fantastic experience: Thomas and staff are fantastic at their work and service.

Fantastic experience: Very polite and respectful. Great people that run a great business!

Fantastic experience: Real Property Management, Cairn has been great to work with from day one. They came on as property managers after we had rented the house and made sure it was up to par for us. They have always been quick to respond to maintenance and have treated us with respect which often doesn't happen when you're a renter. Many levels above our previous renting experience. Would be very inclined to hire them as property managers if the need arose.

Negative experience: I used to rent from this company last year. I have now moved out of the rental property and have a $4000 Water/utility bill and Mr. Thomas Cook will not return my calls or emails to help resolve the matter. I would not recommend renting from this company. The communication with this company is not good at all.

Fantastic experience: We rented a beautiful home from Real Property Management. They are literally the BEST COMPANY to rent from! They are kind and accommodating. They respond quickly to any maintenance needs. Most rental properties are a lot of hassle and you don’t feel cared for, but that’s not the case here. Our Landlord Thomas Cook was always kind to us! Rent from here. Nowhere else!!!!

Fantastic experience: Mr. Cook is a consummate professional and has a thorough knowledge of the Lynchburg Market. I would highly recommend his services for residential property management.

Fantastic experience: Tommy has been a great resource for my investor group as we explore the Lynchburg VA market. He has been very communicative and flexible with our needs. I highly recommend Tommy and his team!