Precedent Hospitality

Fantastic experience: Yesterday, while assisting a fellow escrow officer with ordering estoppels, I had the absolute pleasure of speaking with Ana Lara, the association manager. From the moment we connected, Ana was a delight to speak with. She was incredibly helpful, patient, and genuinely willing to go above and beyond to assist me. She walked me through the process of ordering both estoppels and made sure I had exactly what I needed. Because of Ana's help and responsiveness, we were able to keep the transaction moving and close on time- something that means a great deal in our industry. I've worked with many property and association managers over the years, and Ana is truly in a class of her own. Her professionalism, kindness, and commitment to helping others stood our immediately. Ana, thank you for making my job easier yesterday and for helping us get our clients to the closing table on time. Exceptional service deserves to be recognized!!!

Negative experience: 8/18/26. I would lower this to -5 stars. They are quick to respond on this platform. I emailed, Ms Shapiro and Clara 6 days ago and called numerous times. No one has replied as of yet. I will have to escalate this matter. I had to deal with this management company for one of my projects. Very unwelcoming, zero communication. It can take a week to contact someone who will tell you they will call back. I would never recommend this company. Very unprofessional.

Fantastic experience: Blake DeLeon is an outstanding asset to Precedent Hospitality & Property Management as well as a caring person. Her professionalism and willingness to go above and beyond her responsibility to help a new tenant and me get through an application issue is something rarely seen or heard of today Blake is a great asset to her Company and I appreciate that she is available and very willing to help

Fantastic experience: Great company, great people. Very professional.

Fantastic experience: They were a lot of help as a new homeowner in the Harborage Community

Fantastic experience: Cinthia Lara is very good person I love you attention thank you soo much.

Fantastic experience: Ana Shapiro is a welcome addition to our Community Office. I have found her to be very courteous, caring and helpful. I would recommend that Ana be in our office full time.

Fantastic experience: Thank you, Blake Deleon, efficiency Professionally, prompt to reply.

Fantastic experience: Blake DeLeon answered our email quickly, explained the process, and answered all our questions about how to get a code and a sticker for the gate at Caloosa Lakes Homeowners' Association in Lehigh Acres. Florida.

Fantastic experience: Katie Moguel is amazing and her actions reflect well on herself and Precedent Hospitality. If Precedent can clone her or bottle her energy, they'd be untouchable in their feild.

Fantastic experience: I would like to leave an excellent review for Geidy Ferrer, the Precedent Hospitality company, for her prompt response and outstanding service. She was very professional, attentive, and truly helpful throughout the process. I would also like to extend this positive feedback to the entire staff. Their teamwork and dedication are greatly appreciated. 100% recommended!

Negative experience: Poor excuse for a Property Management company. They have considerable internal problems, takes them months to pay bills, looses invoices, no internal communication. Wendy Murray is the worst. We paid to break our contract with them.

Positive experience: We have been with Precedent for about 1and 1/2 years. Initially we were concerned because our CAMs kept changing. However, we are very pleased with our new CAM, Charles Lupardo, as he is very responsive. We also like it that Charles is very honest and will tell you if he doesn't know something but will immediately look into it. Precedent has provided us with strong administrative support. We met with an insurance broker that they partner with. We had provided him with our policies before hand and he provided an excellent, thorough review of our policies. It was not a pressure sales job, just a very thorough review. We were so pleased with him that there is a good chance that we will move our business to him in the future. Bottom line, we are happy with Precedent and glad that we went with them.

Fantastic experience: Cheley has gone above and beyond with her quick response and remedy to our homeowner concerns.

Negative experience: My experience with JD Stout and Wendy Murray has been consistently negative. They’ve shown an unprofessional and dismissive attitude toward homeowners — often responding to simple questions or concerns with hostility instead of communication. Rather than trying to resolve matters directly or work collaboratively with residents, they tend to escalate even minor issues straight to attorneys. This creates unnecessary tension and expense for everyone involved, and gives the impression that homeowner concerns are not valued or respected. In my opinion, this management approach reflects poor leadership and a lack of transparency. I’d strongly encourage any HOA board to proceed with caution and prioritize firms or representatives who value professionalism, communication, and fairness when dealing with their communities.

Negative experience: If there were negative stars, Precedent Management would deserve them. Their track record is not only incompetent, but in many cases skates the line of legality under Florida HOA law (Chapter 720). Precedent, under the so-called “leadership” of Roy Hyman, has: Violated §720.306(9)(a) by mishandling HOA elections — including closing electronic voting early. Ignored DBPR Final Orders, attempting to continue practices that the State has explicitly ruled against. Approved contracts without proper open meetings in direct violation of the Sunshine requirements for associations. Operated without transparency, refusing to provide records when lawfully requested under §720.303. Their “management” style is secrecy, intimidation, and selective enforcement. Rather than protecting homeowners, they shield board members who abuse their positions, all while nickel-and-diming the community with rising fees and endless mismanagement. Roy Hyman’s pattern is consistent: secrecy, intimidation, and enabling rogue board members instead of serving homeowners. His management style breeds distrust, legal disputes, and skyrocketing costs. If you value professionalism, integrity, or even basic compliance with Florida law, steer far clear. Precedent Management has demonstrated, time and again, that they cannot be trusted to lawfully or competently manage a community.

Negative experience: Very disappointing service from office in Saturnia Lakes.

Negative experience: Recently not responsive?? Declining

Fantastic experience: Blake DeLeon works in the Fort Myers Branch of Precedent Hospitality and Management. She is prompt and professional each time I have dealt with her. Nice experience

Fantastic experience: Our on-site CAM Ana S. is very professional. She greets all residents with a smile and is available to everyone during our open office hours, answers everyone's questions and works very hard for the board. We are very fortunate to have her.

Fantastic experience: Blake has been extremely professional and helpful in expediting my tenant application and also returned a phone message promptly also explained the process moving forward thank you Blake

Fantastic experience: I personally talked with Nicole Deleon today. As a new member to the Vistanna Villas I had plenty of questions. She answered all my questions completely. It is Nice to know Nicole at Precetent Management, and I can tell after our conversation today, she is pleasant to speak with and completely professional.

Positive experience: Ana at clubhouse Laguna Lakes is most capable and accommodating Can’t judge president co but she makes them look good!

Negative experience: Precedent Hospitality is a horrible management company and should not be managing any properties. Ryan does not return emails or phone calls. Sharon from the accounting cannot answer any questions regarding any accounts. Ana, pushes blame to Ryan who then ignores you. If you are looking for a great management company, Mayhugh Commercial Advising is great! I have worked with them on several of my commercial properties and have never had an issue!

Negative experience: My experience with Precedent Management Company has been disappointing, primarily due to a lack of professionalism and poor communication. It appears there are significant internal issues within the company, as there seems to be no effective system in place to ensure tasks are completed or followed up on. For example, our board secretary has sent out four newsletters to Cheley, our CAM, yet only one of them was actually distributed to residents. This is just one instance of the poor communication between the management company and the board, which has been an ongoing issue. Additionally, there have been repeated failures in managing board meeting notifications. During a recent Zoom board meeting, residents had a hard time joining because the wrong Zoom meeting ID was provided. This issue was discovered just two minutes before the meeting was supposed to start, causing unnecessary confusion and delays. Meeting minutes are also not posted to the website in a timely manner, and when we’ve requested documents, such as contracts, to be made available for residents, these requests are frequently ignored. I even requested a meeting personally, but received no response or acknowledgment. Overall, the lack of follow-through and responsiveness from Precedent Management Company has been incredibly frustrating. These issues need to be addressed if they hope to provide the level of service expected of a property management company.

Negative experience: Getting anything completed is almost impossible

Negative experience: This management company it appears has too much workload for their staff to service our Association adequately. We found it was difficult to get them to perform their work diligently and to our satisfaction. Further, they appeared to have a high turnover of CAM managers which translated to inexperienced managers being assigned to our Association.

Fantastic experience: I have been working with Blake Dleon. Finally!!!!! Someone who answers your questions asap,he is a great rep! Thanks Blake for all you do.

Negative experience: We've used Precedent for a few years and have had several CAMs. Our newest, Cheley, is not very professional. At our last ZOOM meeting she was constantly flipping her hair while seemingly eating her lunch. When concerned owners asked questions she was dismissive and left questions unanswered.

Fantastic experience: The girl in front desk was helping me with my car stickers.

Negative experience: Update! We are now paying for her to have an office in our clubhouse and paying for all of her office supplies. - One of the worst property management companies in Florida! Cheley is our CAM and she Is extremely rude and disrespectful. They rarely send out bulletins or post minutes in a timely manner. They sent out the wrong information and I'm sure we are billed for it. They don't even have the courtesy to wave late fees due to hurricane Helene. They definitely do not care about the communities only making money.

Negative experience: Precedent management company is horrible! They are profiting over this hurricane. I've lived in Valencia Lakes for 18 years and have never had a problem with the HOA management company. I have tried for weeks now trying to talk with someone on the phone. I'm still waiting for a phone call. It's crazy, ridiculous and so unprofessional. Do not hire this company for your community!

Negative experience: I was excited that Blake would be the person who would help me. But I was wrong. She did nothing for me.

Negative experience: These people are the worst for communication. They do not work with people. You ask for information, you won't get it. Do not hire for your HOA management!!!

Fantastic experience: Cheley Herman is our CAM, and I would recommend her, for her can do attitude, she is very professional and manages our complex with expertise.

Negative experience: Terrible company to hire… just be ready to throw your money away! We here in Royal Woods Fort Myers FL are not impressed! They hire drug addict/ dealer to be our maintenance man! Who sits in his car in AC all day and is getting paid for nothing. The company will not respond to any of the residents who are paying them and will only answer to our board members who also suck! Their job is to fix and maintain our community post Ian and they can’t seem to figure out how to get one thing accomplished or even started after 2 months of being hired! They guys doesn’t even have a tool belt or hammer..Don’t waste your time or money investing in this company.

Negative experience: Terrible experience, was given incorrect info several times, the agent avoided answering my questions, and was very rude. The case had to be escalated with a supervisor. It became an arduous process to get a tenant approved by a HOA with long unnecessary delays.

Fantastic experience: Kervin is an excellent property manager. His weekly reports are an asset to our board. His presence in our community is appreciated as it adds to his attention to details which he promptly takes care of. His humor and genuine personality are appreciated along with his professional demeanor

Fantastic experience: Kervin goes above and beyond his regular responsibilities . We are blessed to have him at Riverwalk.

Negative experience: No communication skill. My neighborhood in Vistana villas Is being taken Advantage of... I have dead grass and the sprinklers do not work. All they say is that they're waiting on a part for the pump. The sprinklers system is supposed to go through our ponds in the back. We have no street lights on our side and vistana villas. It seems that all they're doing is cutting our grass once a week and they're keeping the rest of the money for themselves

Negative experience: Terrible communication, slow service, Vassili wont return any calls and cant get ahold of anyone even at main office. I would not recommend this company to represent or manage even the smallest community.

Fantastic experience: Ashley is very helpful and always provide a quick and informative response.

Fantastic experience: Kervin’s pleasant demeanor and attention to detail make him a great HOA manager. He is on top of everything and demonstrates effective and efficient results to any problem. Bravo!

Negative experience: Property management for Vistana Villas still didn't rectify my issue in Lehigh Acres, Florida. It would be nice if we had someone local to handle our concerns instead of way in Clearwater. No one is local to address HOA concerns. The Property Manager Mike refuses to do his job. When asked to handle my issues, he tells me to send an email. An email isn't going to resolve landscaping issues and Juniper Landscaping has refused to do their jobs as well and no one is doing a thing about anything. Language barriers shouldn't get in the way of a person doing their job and if a mistake is made, it should be corrected. That's what property managers do is solve problems.

Fantastic experience: In speaking for the Board of Directors, we are pleased to have our CAM Kervin and Christine as Area Manager to address our communbity issues. Kervin has been quick to respond to issues as they have occured, which is key in maintaining communications with the residents.

Fantastic experience: My experience working with Kervin Charles has been great in these past few months that he has been assigned to our community. He is very responsive to emails and questions. My do to list has been addressed every week. Also Christine Stamp and Wendy Murray have helped address many questions with our election process. I thank all at Precedent who have helped make our community successful.

Fantastic experience: Professional and responds quickly to any and all inquiries regarding the Audubon Foundation and general area.

Fantastic experience: Kristine Zumbana was so helpful and professional when I called with questions.

Fantastic experience: Kristine was a great help and very responsive to our needs. We really value the service at Precedent Hospitality !

Fantastic experience: Precedent has done a good job taking over the management at the Audubon Golf Club community. The resident experience contact Kristine Zumbana is professional, efficient and courteous.

Fantastic experience: We are most pleased with the services we have received at Audubon and especially Kristine Zumbana. Kristine continues to provide immediate answers and when required solutions to all of our requests. The entire community remains beautifully maintained throughout the year.

Fantastic experience: Kristine Zumbana has been a great asset as she helped us navigate our transition from one home to another in Audubon Country Club. Her assistance with the admin issues and several other requests has been invaluable and made that part of our move effortless. Thanks, Kristine, for all of your help.

Fantastic experience: Kristine Zumbana makes herself available and responsive. Great management team!

Fantastic experience: We are very happy with Precedent Hospitality and property management. In particular, Kristine Zumbana at the Audubon HOA, she is always pleasant and very helpful whenever we have a question or need help. Kristine is a reflection of all their staff and we are happy that Audubon chose to go with Precedent.

Fantastic experience: Kristine at Audubon CC is a key part of the Precedent team. Friendly yet professional, and always responsive. Glad to have Kristine supporting us!

Fantastic experience: Kristine Zumbana is highly responsive and consistently finds ways to support members of the ACC community. I can't thank her and Precedent enough for the assistance she has provided to my wife and me.

Fantastic experience: Kristine Zumana with Precedent Management at Audubon Country Club does a great job and is always on top of things and willing to help. We appreciate her professionalism!!!

Fantastic experience: Highly responsive and professional.

Fantastic experience: A pleasure to work with as a new resident. very responsive and informative. Have only really had to go to one person Kristine Zumbana to navigate any of my needs from website, payments, work permit forms etc. Makes the life of an out of state resident all that much easier and helpful

Fantastic experience: We recently joined the Audubon Community in Naples and I couldn't be more thrilled with the efficiency and professionalism of Precedent Management Services. We had questions on our first day and Kristine Zumbana stepped up immediately and helped us out with all the information we needed. She has continued to be a big support to me when I need anything related to our community or have issues I'm not sure how to handle. Kristine is a pleasure to work with and I just KNEW from the start that she was a one of a kind person. Thank you to Kristine and Precedent!

Fantastic experience: I feel Kristine and the rest of the Precedent Staff are a breath of fresh air in the Audubon Foundation offices. Kristine and the new staff go out of there way to assist with any issues one may have, it is not easy trying to please al of the residents in a Community . they sure try hard to make it all work

Fantastic experience: We are very please with Precedent! Kristine Zumbana and the rest of the staff in the office are always on top of things and they get things done!

Fantastic experience: As President of the Board of Directors and owner of two units in our community, I have worked with two previous management companies. Precedent came in and did what they said they would do. The Precedent team are professional and responsive. I have been very impressed with the integrity and quality of work of our Precedent maintenance man Brian. He has by far out performed any previous personnel. Great attitude, self starter, takes pride in his work! Our CAM Vasili Veloudos came in as a trainee, prior to getting his CAM license. He has stepped up to the plate and jumped in with both feet. Great attitude and willingness to exceed our expectations.

Fantastic experience: I have been in my homeowners association now for 3 years and I serve on the Board. Although we had several PM's in the beginning that were not responsive, we talked to management and now have an experienced, responsive and totally professional PM, Wendy. I think I speak for the entire association when I say that we could not be more satisfied.

Fantastic experience: We interviewed many companies before signing with Condominium Associates. This company has their act together. Precedent’s VP, Wendy Murray was excellent. There were several things that they shined in but one in particular was the honesty. When a question was asked and Ms. Murray could not answer it, she said that she would get back to us within a specified time. She underpromised and over delivered. We have had them since June. It was a rather smooth transition. I expected it to be a little smoother. Be sure that you have as many documents as you can from the old management company and in a format that can be easily changed i.e. word vs pdf. Don’t rely on the old management co to provide the new management co with everything. You need to do this as it will make the transition easier. If there is a ever a glitch, I will say that Ms. Murray will take ownership and make it right. She holds her people, the CAMs, accountable and is always on top of her game. The vendors that she recommends are excellent and trustworthy. The projects go off without a hitch. The financial staff, Manjola Kavaric, Jeff Moore, and Joyce Newcomb are fantastic! Our situation was a little complicated because there is our HOA’s budget and then a joint budget within the main budget that encompasses three community with our community as the managing and lead member. It took a couple of months to get the billing correct but now it is on the right track and being maintained per Florida statute. They were able to re-do the prior budget and format it by the accrual method, simplify the budget and make it easier for the Homeowners to understand. As a team they are unbeatable!

Fantastic experience: Wendy our CAM is on our property more than any other CAM that we have had. She oversees all of our projects personally. She meets with all of our vendors when we are looking for proposals and includes board members whenever possible. Wendy is always there for us evenings holidays and weekends. Recently she came out at 10:00 at night. Our financials are always in good shape. She sends out email blasts to keep our owners informed about what is going on. Precedent is the best company we have ever worked with.

Fantastic experience: I am very please with Precedent they have handled all our needs. Ever since Christine and Chrissy have been running our office it has never ran so well. Karen Miller Brandywine Condos.

Fantastic experience: Joe, Wendy and Lynn have managed our community for a while. We are very happy with the service and communication we receive. They are very responsive to our requests and are always professional.