Leland Management

Negative experience: Worst management company in history. Stephanie Mallary should be fired!

Negative experience: Unreasonable.. unresponsive with concerns after the first few months… they no longer care I guess. As long as they’re getting their money. Could care less about your concerns.. also additional fees is that of loan shark. Ridiculous

Negative experience: Leland causes chaos. If you want your to hate where you live these are the people you want managing your HOA. People including myself are leaving neighborhoods because of their terrible management.

Negative experience: An absolute joke of an HOA facilitator that does nothing to help improve the community, but will nickel and dime you in a heartbeat for any minor inconvenience.

Negative experience: Horrible assistance. Not very responsive and are extreme with their HOA policies

Negative experience: Horrible company. Do not buy a home in a community that they manage believe me!

Negative experience: After 6 years of consistently paying HOA on time, they decide to add an “additional temporary fee” that is charged separately from the lump sum. We missed the payment deadline and they charged me $45 in extra charges. When I attempted to have it waived, they denied it and had no consideration of external factors or situations.

Negative experience: AVOID this company at all cost!!! There are plenty of other companies that can do a better and more efficient job. Their CAM agent Stephanie Mallary is rude and never answers questions properly.

Negative experience: I absolutely hate this management company. I closed on my property at the Heathbrook about a month ago and these people have given me anxiety already. Absolutely poor customer service and management. The previous owner didn’t take good care of the property- inside out. I want to embellish it a bit and these people are making it simply impossible to do! We were not provided with any information whatsoever about the community other the CAM who is impossible to reach via phone. I wish I knew because I would have never bothered to move into the community. Toxicity at its finest!

Fantastic experience: I actually just pulled over to do something on my phone. So I have no clue about Leland Management.

Positive experience: Attentive staff.

Negative experience: This is our development ARB. We submitted paperwork for painting and gardening, and fencing. We're still waiting for approval on paint! We started this is February, it's now May! I'm not impressed!

Fantastic experience: Thank you for taking care of our entrance it looks great again

Negative experience: Leland managment is terrible. They never pick up the phone don’t reply to emails for weeks. New resident in Bellechase community spend like 2 months trying to get entry stickers for the secured gate and they can’t get it. They tow your cars illegally. Above all they are way more expensive for the vommunity

Negative experience: Poor response to call.

Negative experience: I live in JB Ranch off from 60th Ave.in Ocala Never have I seen a management company so unprofessional, clueless and just rude. The gates does not work half the time. We are being charged for amenities they refuse to open unless we pay more money. Why would we want to pay more when we aren't even getting what we pay for now. They won't answer their phone, they don't respond to emails. Worst management company I have ever seen.

Fantastic experience: I recently submitted a request for approval of a pool. This was the first time submitting a request for approval through the ARB. The representative at Leland was exceptional. She really took the time to make sure everything was submitted correctly and ensure that the approval was quick and painless. Exceptional service!

Fantastic experience: Sheila was very helpfully and responsive. She followed up and kept me updated. Very much appreciated..

Fantastic experience: Sent a message with two questions in it and within minutes had a reply to both. Thank you very much Jill Rygh for your quick response and hopefully things can get fixed soon.

Fantastic experience: I’ve lived in a FL community that is managed by Leland Management for almost a year now. I’ve worked with Gabby a few times since moving here and she is incredible! Professional, friendly, knowledgeable . . . She is amazing! I’ve truly enjoyed both Gabby and the management company! THANK YOU for everything you do!!!!

Fantastic experience: I love working with them, Jill Rygh is always so helpful and prompt to respond to any requests we make! Very kind and helpful.

Positive experience: We own a home at Amelia National in Fernadina Beach. We are changing our driveway from concrete to pavers and requested approval from the HOA which is managed by Leland Management. After all the horror stories from other residents regarding the approval process we were apprehensive to say the least. Surprisingly the approval process was fairly strait forward and painless. Our approval was done in little over a week and have to say I am very pleased

Fantastic experience: I just wanted to say Thank You for a job well done on the repair of the front Steps at out condo. It looks awesome.

Fantastic experience: Sheila did an awesome job helping us expedite our request through with no problems. It's good people like you, that makes the system work the way it should. Whenever I need something from Leland, I will always request to speak with Sheila. Thank you, Sheila Allen Coulter

Fantastic experience: I feel that Penny has been and still is, an asset to our community. She took over this property under difficult conditions. I am sure it was somewhat frustrating in the beginning but she showed professionalism in the manner in which she interacted with the residents, employees and contractors. Penny interacts at committee meeting with poise when solving, sometimes heated, problems that our residents have. It is not always easy to do but she maintains her composer. I hope she is enjoying out community and plans on staying for a long time. She is also an asset to Leland Management and deserves her due recognition.

Fantastic experience: I called Michael Dobbins at our clubhouse here in Heritage Hills to request reserving the gazebo for a family barbecue on Labor Day. Mike took care of my request immediately and assured me if the clubhouse was open, we could have our family gathering there. Any time I have had to work with Mike about something, he has been most cooperative and pleasant. He is an excellent events coordinator.

Fantastic experience: I was very pleased by the help I received from Amanda on my Moms account today. She was awesome. She took the time to explain everything to me twice as I was lost on how to pay the payments. She walked me through everything step by step. You have a gem Leland Management.

Fantastic experience: Had to work through the approval process for another architectural change. Stacy Forson was great, as she kept us informed along the way and we had a timely review and approval. No issues at all and now on to our build!

Fantastic experience: Leland Management is doing all they can for us under these trying times. Thank you very much for you assistance. Jean Mildes

Fantastic experience: Michael Dobbins is a real team player representing Leland. Since coming aboard he had worked with our Travel club and made sure our needs we met. Recently I had a personal issue and thanks to Michaels guidance and support was truly incredible.

Fantastic experience: I appreciate the courtesy and professionalism in how the management staff recently addressed an issue. I also appreciate how the staff has been working diligently with our HOA board to make our community a better place to call home.

Fantastic experience: Victoria is our new CAM at Summit Greens. She is very attentive to details and is always ready to take care of any concerns we may have.

Fantastic experience: Jesse Skinner has been a great partner at Leland management. As a HOA Board President, I rely on his experience and knowledge and consider him a trusted advisor. He is well versed ,professional, responsive and always brings forth great ideas to improve our neighborhood. He truly goes above and beyond as a property manager.

Fantastic experience: My interaction with the ARB and staff for Amelia National was very positive. Sheila was extremely helpful to me in my efforts to get my architectural plan submission done correctly and efficiently. Cheryl was helpful as well on this project, providing much excellent information and oversight. Joseph Evans

Fantastic experience: Fred does a great job in NLP. He is prompt and thorough in his responses. Thanks!

Fantastic experience: My question was answered by Michael Dobbins in a timely manner. I was satisfied with his answer and his plan to resolve the situation at hand.

Fantastic experience: Had a very pleasant experience talking to Gabriella Garofano today. We have some concerns and she was able to help us towards a quick resolution. Very professional and got back to us right away- much appreciated!!

Fantastic experience: Jenna you’re the best! Thank you for everything!

Fantastic experience: David Estilette is a true professional! He is fully engaged with the community and always goes the extra mile to ensure problems are addressed and resolved. When David says he's going to do something, he does it in an excellent manner! He is a shining star representing Leland Management extremely well.

Fantastic experience: Jenna was extremely helpful and tentative to our situation. Nice knowing that our management group really is there to help!!! Thank you!!!

Fantastic experience: Adrien is our property manager. She is great. She is knowledgeable of condo law and procedure. She is pleasant to deal with but is not a push over for rude residents. She is not afraid to get her hands dirty and to walk the property and see issues that need correction. She has handled an employee problem where the person needed to go and we were glade she was strong enough to get rid of him. Overall, she is a very fine property manager.

Fantastic experience: Appreciated Sara's kindness and quickness to response.

Positive experience: While requesting an approval by the ARB to change the paint color on our home, we had a minor glitch with an old email address on their form. We reached out to Stacey Forson in the St John's office to be sure it was received. She responded immediately, communicated the progress of the situation promptly, and even was able to secure an earlier review date to help us get the project moving. We were very pleased with the way the situation was handled. She assures us the form will be updated for future requests and thanked me for pointing out the error to her. It was a very pleasant way to do business with our HOA.

Fantastic experience: I'm a new owner and had some doubts. I just contact Leland and Ms Jill Rygh gave me a special attention to solve my doubts and questions. I really had an excellent perception about this service. It is very important and make total difference when you made a decision to invest money and bought a new house and can see that treatment and services are very good. Thank you Jill and all team. Regards, Ricardo Russo

Fantastic experience: I applied for Approval for a Screened Enclosure on Monday morning and by Friday of the SAME week it has been approved Great turnaround, which I mostly accredit to the studious and conscientious Jenna Mingle . I called her three times before and during the process and she was spot on with everything I needed to do and submit. Thanks Jenna , it was great to meet someone with a fantastic work ethic and attitude Mark Draper

Fantastic experience: I have dealt with Katie Ronan numerous times and she has always been very professional and quick to respond. I know it must be difficult balancing the needs of the community as a whole with individual preferences. She is a valued asset Thank you Robert Marsh

Fantastic experience: Sw Peter today and was very helpful and pleasant !!!!! He took the time to help me and amazing he deserves to be recognized !!!!! Thank you Peter

Fantastic experience: Gabriella is knowledgeable about procedural matters and is composed when engaging difficult situations. Her energy and personality are of great benefit to Leland and Hampton Lakes!!

Fantastic experience: They are our land management company for our development and do a great job. Gabby our manager is excellent .

Fantastic experience: The pond on St Kitts Loop in Windward Ranch developed an algae and I contacted, Ms Blankenship, the Community Association Manager with the issue. She promptly sent the lake vendor to treat the pond and it started to show improvements. However, after a few days, the algae returned to show on the pond, and again I contacted Ms Blankenship. She called back the lake vendor and he (Jeff) came back the next day and retreated the pond. I appreciate Leland Management, specially Ms Blankenship (CAM) and the lake vendor in responding quickly, especially under the current crisis. This action shows her dedicated attention and professionalism. Thank you on behalf of the residents on St Kitts Loop; now we can continue to enjoy the view. Jorge DeJesus

Fantastic experience: Great management company

Negative experience: This place is horrible i wish i new what i know now just been here since January and wish i would never moved here ..there is an only one vechical law here they will not even let you use Guest parking space even there is no one ever in them be very awhare of this place if you decide to move here ..