GHG AM

Fantastic experience: I wanted to share my experience with anyone that is looking to rent a space for their business, I am renting a space a med spa for the last 2 years and super happy with my landlord, they are super professional, the are very responsive and really care about their tanets :)))I highly recommend them great ppl

Negative experience: They bought the house we were renting on the middle of the year lease. Ignored completely our request to fix underground pipes. They refused to reimburse me for the fix $800 (or take the amount out of the rent) They tried to break our lease only offer on 1/3 of our deposit and asking us to leave in 6 days. And also changed the locks of the house before the lease was done and before we could even finish moving everything out, even tho we paid the full amount of the last month of our rent. Seriously the worst experience ever.

Fantastic experience: You have a gem in Frankie Ayala! I give him 5 stars. He is very attentive, customer service oriented and passionate about his role with the company. He should be promoted. I haven't met Frankie but I can tell from previous conversations with him that he is a hard worker. You need more people like him.

Negative experience: Absolutely worst experience in a rental property. Upon my first day there, a tenant who lived for about 10 years in the complex advised me to cancel everything, I did not listen, regretted it daily. Please do not be fooled by the pool or the fully-furnished units. 1) gates never functioning, paid 50 dollars for a new clicker TWICE, still non-functional. 3 guest parking spaces for a property that has over 6 families. 2) roaches, everywhere especially the kitchen and never acknowledged this, have to do home remedy. 3) horrendous plumbing. I came home from work to an entire apartment flooded with sewage, photos provided, no apology or offer to clean. Also had a huge leak in my kitchen which left exposed ceiling for about a month due to no maintenance workers on staff. 4) inhumane treatment the final week of my lease being up. I called to confirm a payment and the landlord never had the decency once to call me, instead placed a note on my account for non-renewal and I was forced to move within a week. Complete balance paid within the move out period. Upon moving completely during a pandemic, having to live out of my car, I am being told they need 30 day period to return my security deposit. Something I need to survive at the moment. I would never in my life expect this treatment and absolutely advise anyone not to move to this property.

Negative experience: expressed my concern to the office about all the huge roaches and brown flies that would manage to come in through my kitchen cabinet, they never fixed it. on top of that, the maintenance guy would always come in unannounced at the times that he wasn’t scheduled to be there and had used my bathroom when i wasn’t home and left urine on the toilet. complained to the office that i had been lied to by the leasing agent that there was laundry on site and ample parking, both a lie. the property manager said they would get back to me to see how i can go about terminating my lease, never got back to me and conveniently they sold the property within 2 weeks without resolving my issue. do NOT sign a lease with them, extremely unprofessional!

Negative experience: I repeat do not waist ur time the studios apartment that were shown have roaches, broken cabinets and dirty pool the area they showed is run down and dangerous don’t even bother oh and they will keep your $100 deposit you waist on their application I repeat don’t waist ur time run as fast as you can.

Negative experience: Beware when getting your deposit back. They took almost 3 months to send us a lease renewal. STAY FAR AWAY from this ghetto place and the Camera doesn’t work for real. If you want people to keep breaking into your car then this is your new home.

Negative experience: Beware when getting your deposit back. Was charged 110 dollars for a “dirty oven” never knew it cost 110 dollars to clean a stove and oven. Then they charged 200+ dollars for wear and tear on the ancient bath tub they had in the apartment that Was chipped when we moved in and repainted, which was chipping again. 300 plus dollars just to get away from this company is worth it in the end. They took almost 2.5 months to send us a lease renewal. STAY FAR AWAY!

Negative experience: Edit: i was told i had to make this review in order to break my lease; heres the truth...i broke my lease because the apts on 1030 ne 7th ave are INFESTED with roaches... Thousands were living in my appliances (all brand new) , behind outlet covers, behind the fridge, under the sink and eventually in my furniture. I had to throw EVERYTHING away when I left, all brand new furniture and appliances, thousands of dollars down the drain. I needed a letter for my childs school saying that was his residence and they refused to write one, saying the apt was too small for me my gf and a toddler, probably for the better because god knows what diseases those roaches carry, we had to send our child away due to unlivable conditions which GHG failed to recitify. Diana is anything but a blessing, her and ghg fought me tooth and nail to break my lease without penalty... All the apts at this address are infested BEWARE!!! These people are criminals for forcing people to live in those conditions. Also non stop weed smoke filtering in from other apartments so..enjoy! Not to mention the homeless camp living in the feild across the street...so theres that.. To whom it may concern i would like to inform you that the receptionist Diana has been amazingly helpful and such a blessing to deal with. She is excellent at her job and her customer service are the best I've seen when dealing with a management company. I appreciate everything that Diana has helped me with and you have A very good employee your company should give her A raise.. thank you GHG

Fantastic experience: Desde que vivo en las propiedades de GHG-AM siempre he sido atendida amablemente por Veronica, todos son buenas personas

Fantastic experience: GHG-AM ha cumplido con mis expectativas . Muy buen servicio y buenas personas

Fantastic experience: Very grateful today by Veronica's help and enthusiasm!

Fantastic experience: Thanks to Veronica for helping me with everything I needed. She is very kind and knowledgeable.

Fantastic experience: Just recently moved in to a building owned and managed by GHG and they've been extremely attentive and professional. They've been a pleasure to rent with. Recommend them to everyone

Fantastic experience: GHG's customer service has been exceptional the past three years I've rented with them. I can always count on them to assist me with any and every one of my rental needs. Thank you so much!!!

Fantastic experience: Excellent team, excellent service all around!

Fantastic experience: I’ve been a tenant at 1823 Dewey St for the past few years and I couldn’t be happier with the management. If I ever have a concern they’re quick to address it and take care of it. Highly recommend renting or buying with them.

Fantastic experience: We recently occupied a property managed by this company and we were impressed by how quick they managed the flooding in the kitchen, they sent someone right away and took care of it, they rented equipment to dry the floor and next day was like nothing have happened! So happy to have a management office so responsive to the tenants requests!!

Fantastic experience: I’ve been living here for over a year now and they haven’t failed me! This is a great property and they are always attentive to my concerns or issues. I’ve talked to Crystal a couple of times and she’s been able to help me very quickly. AMAZING!!!

Fantastic experience: Valeria was amazing highly recommend.

Fantastic experience: valeri es una manager muy atenta y siempre nos llama y esta atenta a nuestros problemas.

Fantastic experience: We moved to the building owned and managed by GHG on 162nd Street after 14 years being on Biscayne Blvd and it was probably the best business decision we made in 14 years being in business. The whole office is extremely nice, courteous and professional. Their broker Ashley is always attentive, great listener and if you have a problem she takes care of it right away. Dario (project manager) always on point, organized and takes care of anything you need immediately, Lynn...sweetheart from the first day we walked into their office to see the place (wish she would work for us since it is a huge problem in Miami to find someone like her). The whole office is great, friendly and attentive. Could not find a better landlord and management company. Thank you guys!!!

Fantastic experience: Great landlords, good snacks, sweet people.

Fantastic experience: First class all around!

Fantastic experience: Amazing customer service with GHG especially ms Lynn she’s very helpful amazing with getting things done when needed. I would recommend anyone to lease with GHG don’t forget to ask for ms Lynn.

Fantastic experience: They been great to work with so far!! My clients have had a great experience with them and no complaints! Lynn has been wonderful to work with so far and is always available if any questions! Great costumer service and attention to detail! Looking forward to keep on working with you guy!

Fantastic experience: Home is where you make it... I had an amazing experience with GHG AM, because I wanted it to be amazing! Unfortunately due to unforeseen circumstances, I’m not able to continue renting from them. Every request that I had was addressed immediately. Especially from two amazing representatives from their company. First was Ashley, she was responsive and attentive to all of my questions with leasing and procedures. Then of course, there is sweet Lynn. Every promise that was made had been fulfilled. Always responsive and helping me get to a solution rather than presenting more of a problem. These are people that I’m going to miss dearly and I look forward to another opportunity in the future to lease with again.

Negative experience: The first time I write this review, gave 3 stars, then I review it and gave 1 star, now I will give -1 stars. The property maintenance of the infrastructures is made with paint, glue and plaster, there is a lamp that does not work for more than 3 months, I reported 3 times at the office, one to the "technician " and it is still there. A hole in the eave, that could allow rats to enter; very happy with no disturbance, if your a/c is broke, they will repair it soon, if your plumbing does not work, ask for celestial help, everything else is "repaired" with glue and paint. The parking is a mess you did not have a fixed spot, neither enough spots, the new renter does what they want and park anywhere. From time to time you receive a letter telling you that IF YOU DID NOT PAY THE PARKING YOU WILL BE TOWED. They care for the money, do not keep an order, everyone does what they want. If you like to live in the 3rd world country This is the right place. The electricall hardware are old and poorly installed, not all the plug in sockets works, the closet have no lamp. The bathroom have a dent on the sink and I am sure they will charge me a new one because I HAD TO SIGN THE UNIT WAS OK. After a few months you have the felling that you are overpaying for this place. I paid 950 to the realtor, one month, the most expensive bill for nothing good, I think is to much for this property, the cleaning is poor, one maybe two time in a month clean the commons areas, tenant have to clean them. The kitchen is OK. Administration? Well I have no bill for the payment I made, and you can not pay whit transfers, or checks only money order or using a site that bites 30$ for transfer the money. Another business. They are open as any other office from 9 to 5, it is ok, but not very helpful for the people that work. Overall I am planning to spend two yrs top NOOO that was two months ago, I am planning to leave at the end of the contract. As a dessert, if there is a hurricane YOU have to protect the unit, because they says that "I have to protect my self" they do not care about the property or you. This is the level of "management" here. By the way the good review are from people economically related with the office, do not believe them. Another sign of the lack of interest to improve the property and service.

Positive experience: Over all, excetional customer service. Lynn and Carlos were always nice and polite as well as very accommodating with any issues that I had.

Negative experience: I’m sorry I even moved to this place. Ant/roach infested apartment and landlords will do nothing to resolve it.

Fantastic experience: I live in a current property that they manage. I just had a recent A/C issue and needed to have it replaced. I called and got the chance to speak to Valarie (very nice and pleasant to speak to). She dispatched someone to come out the same evening to accommodate me and my family. I called back to today and thanked her! We are happy campers. Thanks for attention to detail your assistance, Valarie!

Fantastic experience: I live at one of their complexes and I must say that I LOVE IT HERE! Seriously it's everything that I was praying for and they were willing to work with me to make the move possible. And now I'm referring friends to them. So awesome. Try them

Negative experience: Very unprofessional company, workers barely speak english, GHG supervisors drive's an uber, no maintenance, cheap repairs, workers won't clean their mess, simply not the "professional management" they claim to be. Do yourself a favor and stay away from this guys, it will cost you dearly, they will take the most from your security deposit.

Negative experience: These people will do anything to rip you off your security deposit. They rip my husband off for $250 for not putting a couch in an already overflowing dumpster. Poor maintenance and unprofessional.

Negative experience: DON'T BE DECEIVED ABOUT SOME OF THE "POSITIVE" REVIEW, THEY WORK WITH THEM OR IN THE OFFICE. THIER APTS IS FULL OF BUGS. DUMPSTER IS ALWAYS OVER FLOWING ANG SMELLING TO. THEY TOOK $250 FROM MY SECURITY DEPOSIT BECAUSE THE DUMPSTER WAS FULL AND I HAD TO PUT MY FURNITURE BESIDE THE DUMPSTER. THEY WILL NOT GIVE NOTICES FOR MAJOR AND MINOR PLUMBING WORK. MOST OF THEIR PROPERTIES HAVE POOR PLUMBING WORK AND SINK HOLES. DON'T SIGN YOUR FREEDOM AWAY. LOOK SOMEWHERE FOR.SOMETHING BETTER FOR YOURSELF. A WORD TO THE WISE IS ENOUGH. I WISH I COULD GIVE NEGATIVE STAR.

Negative experience: Horrible, absolutely horrible. I am a tenant at a newly acquired building by them and I have to say that this company is your worst nightmare. To begin with, they do not understand how to properly treat tenants, hitting them with a $300 price increase in rent without any means behind the increase. They "say" that renovations are in due order but these changes take weeks to do. GHG hires the absolute worst workers who do not have a care in the world for how you, your apartment, and items are treated. Just recently my whole balcony was pressure cleaned without the proper notice. They believe that taping a paper saying "remove items from balcony" onto your door without a specific date of this pressure cleaning and is "proper notice". Imagine had I been enjoying the nice day out of my balcony and I had been sprayed with high pressure water? Absolutely outrageous. To further complicate my living experience these renovations are not completed in a timely manner, with a hallway floor renovation taking 1.5 weeks to accomplish. As well as this outrageous covering of my windows to supposedly paint the building which I was not notified of and had my complete privacy destroyed when I see a man on a crane right outside my window taping plastic shut onto the window. Overall this company is one of the absolute worst experiences I have ever had with any landlord. I prefer my old landlord over this supposedly "professional" property management company. They serve no notices of renovations, increase rent prices without concrete reasons, don't tell you about the spraying of your balconies, and the coverage of your windows. Poor; communication, people skills, management, and a overall nightmare of an experience living with this property management company owning the place you would have once called a peaceful home.

Fantastic experience: Great managing company hard working and dedicated to quality. Ask for Valeria at the office ahe has an amazing attitude and amazing customer service to make you feel at home

Negative experience: Make no mistake. This is a slum and these are slum-lords. The building is old, aging, and ill-kept. Plumbing is inadequate and electrical is old enough to violate every electrical code of this century. There are 14 units and only 9 parking spots. The town of Hollywood refuses to engage this situation and these slum-lords are taking full advantage of that fact. After two years living in this dump, I never received a single call back on any of my many concerns. NOT ONE. Dangerous individuals were allowed to enter and dwell here unchecked by the slum-lords. Illegal substances were being trafficed in and around this slum as reported by all of the tenants. GHG slum-lords allowed this to continue and even lied to cover up their willful negligence. GHG are slum-lords and their tenants & buildings are treated as such. In the interest of self preservation, these slums should be avoided at all costs. *something to keep in mind: any of the highly positive reviews contained herein are most likely posted by GHG staff and their friends...people who don't actually live in a GHG slum. Any person I have ever met that had to deal with GHG did not have a single kind word about these Slum-Lords . I existed in one of their slums for two years, I dont recognize ANYONE shown here with a positive review .

Negative experience: This place doesn’t disclose that are 14 units and only 10 parkings. Is a constant battle every day to park. The office doesn’t want to do anything about it. This place is like a revolving door with tenants moving out all the time because of the parking situation and what makes it worse the management company sends their own employees from the office to put notices on out cars if we park behind each other again since their is no parking Now doesn’t that suck to come home to everyday

Fantastic experience: Exceptional service and attention from Ashley Ochoa! I absolutely recommend everyone to this office not only will they go above and beyond for you but they truly do their best in finding the best prices and finding ur dream home!

Fantastic experience: Since GHG AM has taken over the property on Dewey Street in Hollywood, my faith in upstanding and outstanding management has been restored. In less than three months, the transition and renovation of the residences have been exemplary. Lots of times property management teams are only use to hearing complaints and expressions of disatifaction. I on the other hand would like to express my sincere thanks to Diego and the crew and expecially and specifically to LIZA. Understanding what it means to have to have patience, empathy and underderstanding of stressed out tenants, LIZA has displayed all of the qualities and more of the ones just mentioned. I want to thank GHG AM for all they have and continue to do and to thank LIZA for all that she does for the residents and her staff. Things have definitely changed since this original post which granted promotions to the above mentioned employees. The outstanding performance in regards to property managagement has since diminished. As a former property manager I am not in accord with the manner that INTERNAL maintenance upkeep. Properties (after a time) receive touch ups. I have requested this several times to jno avail. Security is constantly in jeopardy. Surveilance cameras have been removed. The one amenity i.e., the pool (average 85-90 degrees) is 95 percent of the time unable to be utilized. There is so much potential for improvement and I sincerely hope that changes (for the better) will occur. Regards, Andrea Dardy Dewey Street #117

Negative experience: 1843 dewey street hollywood: pool hasnt worked in a monh and they have done nothing to comply to get it fixed , gate at front is broken and its been 3 days.... they give non answers when you call

Negative experience: Regarding address 2305 Monroe Street, Hollywood: There are 14 units being rented and only 10 parking spots, and one of those is handicapped. City of Hollywood says there's nothing they can do because zoning was approved there. Landlord says there's nothing they can do and to "ask other tenants" what to do. Very sneaky. They do not inform prospective tenants about parking. I'm not happy with the situation at all!

Negative experience: AWFUL! undercover slum lords. dont be fooled. more than 5 of these reviews are from staff/friends&family.... LOOK below - "shai" is the owner giving a review of his own company.... this is why you cant trust reviews online.

Negative experience: If I could give no stars I would. Worse management. Worse customer service. Worst GHG AM worst everything. Don’t be fooled by the “new” look. The places are a filth covered in paint. The maintance will always be atbthe complex but will never actually come out on your scheduled service call. New and old management sucked.

Positive experience: Repeatedly turned off hot water and electricity without notice and kept utilities off for 5 days at a time. Refuse to answer calls, only accepts mailed money orders and frequently misplaces them then demands late fees.

Fantastic experience: As a Realtor and with past Property Management experience, I must say that GHG AM provides the most efficient and reliable services in Dade/Broward County compare to many companies in their property management sector. Always pushing barriers to satisfy their tenants needs and taking very good care of the property they manage. Definitely recommend them.

Fantastic experience: Liza from GHG Asset Mgmt., is always extremely helpful with a professional attitude. The direct and phone interaction with her is always a plus. Thank you for hiring Liza and the remaining office staff!

Fantastic experience: Ashley is the sweetest! I love her so much.. the whole staff is super helpful, loving and they come fix your problems fast!

Fantastic experience: Ashley, Crystal, Natalie and the entire staff I have directly dealt with have given the best service and really helped out with my situation. They honestly make me want to stay where I live with the sense of security they have provided me. When I needed them they have gone above and beyond and always kept their word. Muchas Gracias via Kevon #19! 100⭐'s

Fantastic experience: Great customer service and my questions were answered easily. Liza was very helpful!!

Fantastic experience: Awesome staff Liza is very efficient , polite with the customers and get the job done quickly thank you Ghg

Fantastic experience: I have been working with GHG AM for the last seven years As a foreign investor I get all the management services I need to Succeed with my business. After some bad experience with other management companies I can Say that they are the best management team I have ever worked with.

Fantastic experience: i know GHG for 7 years now and i am very happy with what i have achive so far. we did already 2 closing and i am in 2 new deals and hope to continue with them for meny years with the staff of GHG i can feel the good vibe and energy and i know that i can speak with people that understand the market and the things they are doing looking for the future i recomend for anyone to work with them and i do that with a lot of trust

Positive experience: Great people in the office

Fantastic experience: Its been a pleasure working with such a great team as our Property Management. Ynelis and her team is very helpful and responsive in any situation with their smile. GHG stands out with their communications, good relations with tenants and talented maintenance. Thank you for your collaboration!

Fantastic experience: I've been a tenant for 4 years now with GHG AM LLC, and I must say i am very happy with them, especially Ms, Ashley Ochoa the best office manager ever! Whether times are good or bad they are always ready to help out, whether, it's day or night, holiday ect. They are the best ever.

Fantastic experience: We love GHG ! They are extremely professional, and a pleasure to work with. They make sure to take care of their vendors. They also work quickly to take care of their clients and residents.

Fantastic experience: It is always a pleasure to work with the GHG-AM team. They are easy to work with and are good at what they do. - Happy to have met them. Highly Recommended! :)

Fantastic experience: Ynelis Luna and her team Ashley Ochoa,Natalie Patino,and Diana Caceres were fabulous they worked with us so much to get into our home. Maintenance issues get solved fast and efficiently. You couldn't ask for better property management! Thanks to this awsome team!

Fantastic experience: Ashley Ochoa is the best. She is super sweet and very nice in her customer service approach as well as Natalie. They both are very professionals. Carlos A.Rodriguez

Fantastic experience: As foreign property investors, my husband and I have used the services of GHG AM for several years. They manage all aspects of property investment from selecting high potential properties, negotiating the purchase, carrying out renovations and repairs and choosing suitable tenants. The company deals with all maintenance and tenancy issues as well as managing the accounts and, when the timing is right, putting the properties back on the market and negotiating their sale. I have no doubt GHG AM will continue to go from strength to strength and highly recommend them to anyone considering investing in the US property market.

Fantastic experience: I just signed my lease renewal for my 3rd year with GHG-AM. I rarely write reviews for anything but i am compelled to help others like me find clean, safe, fair-priced properties. I am a young professional who has rented many different types of properties and had many different types of landlords....BY FAR..this is the best company i have ever rented from. I have never been more comfortable with the maintenance men than the guys that work for GHG-AM....They are kind, respectful, and fix issues correctly and immediately, i have even forgot and left money out in my home and never a dime was missing. I have never had bugs, i have plenty of hot water and they keep everything working properly. They keep up with the outside and landscaping just as well. I am most impressed with the beautiful ladies of GHG-AM that work in the office. The best word i can describe them with is sincere, they are professional, kind, and most of all competent. They actually care about their tenants...which is VERY hard to find. Ashley, Natalie, Ynelis, and Diana have changed the way i feel about renting. I hope this helps others like me find their home.

Negative experience: No courtesy call back after leaving two messages! If you don't have anything then just say that an move on!