Westward360

Fantastic experience: Excellent attention to detail!

Fantastic experience: Veronica and Nicole were very helpful while I was in the Woodstock office! Such a friendly group of people.

Fantastic experience: Nicole and Veronica are both very pleasant and professional people to work with.

Fantastic experience: Veronica and Stephen are amazing! they are super responsive and have my issues fixed bro quickly. thank you!

Fantastic experience: I love working with Nicole. She is the best! Her dedication and kindness shine through with every phone call or email.

Negative experience: I am extremely disappointed with the lack of accountability and professionalism demonstrated by Westward360. Nearly two months ago, I reported damage to my driveway following sealcoating performed through our HOA. My driveway was left in significantly worse condition than before the work was completed, while my neighbors' driveways appear to have been properly treated. Despite numerous emails, photographs, and follow-ups, no one has even come out to inspect the damage. Instead of addressing the issue promptly when it was first reported, management allowed more than 2 months to pass without any meaningful action. Now I am being told that the contractor is busy wrapping up the season and that any necessary corrective work may have to wait until weather conditions permit. This entire situation could have been avoided had someone taken responsibility when I initially reported the problem. As a homeowner who consistently pays association fees on time and follows community rules, I expect reasonable communication, accountability, and fair treatment. Unfortunately, my experience with Westward360 has been one of repeated delays, vague promises, and a complete lack of resolution. I am now pursuing this matter directly with the HOA Board of Directors.

Fantastic experience: Les and Roberta did excellent job for us here at Quincy Bridge in Glenview! Thank you very much!

Fantastic experience: Paul was extremely personable and helped guide me through the website as my info was outdated. Thank you.

Fantastic experience: Les Mejico is very nice and easy to work with.

Fantastic experience: I'm always impressed by how quickly and efficiently Nicole is able to help whenever I have questions about the property and the HOA.

Fantastic experience: The young lady was very patient and knowledgeable.

Fantastic experience: Our management company was recently purchased by Westward360 and I was having trouble signing into my directors portal. I contacted the customer service department of Westward 360 and spoke with Ray. He helped me to sign in to my board portal. Only took about 5 minutes and Ray was pleasant and knowledgeable.

Fantastic experience: Their customer service is wonderful. Customer Service Specialist Paolo Sison walked me through setting up autopay for 2 accounts, answered all my questions, and gave me tips to make the process easier and faster. Very informative and patient. Excellent service! Thank you.

Fantastic experience: I'm off to a good start with my new management company, Westward360, thanks to my Customer Service Representative, Rey Reyes. There were a few areas to be updated on my previous account and with a little time and patience these areas were completed on the first call, no stress! I updated my bank account online to pay my dues to Westward360 on the first of the month. This experience couldn't have gone better. Thanks Rey!

Fantastic experience: Thank you sooo much for your helpPaolo.for giving me 100%of your time and effort in helping me.

Fantastic experience: Paolo Sisson was very helpful in helping me setup my account.

Fantastic experience: Janice with westward was super nice and helped me while I called in regarding a new vehicle on the property. I have been here for 11 years and Janice provided the best customer I have ever encountered here.

Fantastic experience: Our Westward 360 manager Pam Wicks not only has unique customer service abilities, but also dedication, sincerity, and tireless effort in carrying forward the responsibility of managing, advising, and keeping our board running efficiently. She’s always there when we need her. She is joyous, spunky, and sharp as hell. Who could ask for more?

Fantastic experience: Hello, My Naperville Westward Representative was Paoli Sison who explained my financial question quite clearly and made certain I understood the reason behind my call. He was very understanding and very professional too. Mary Iannucilli Arbor Glen HOA

Fantastic experience: Thanks for the assistant from Christine from Westward 360 Las Vegas. It was easy and quick!

Fantastic experience: Beth Ancheta was extremely courteous and helpful in answering all my questions in a professional manner and in short time. She is the best that I have encountered from all customer service. Great job, Beth! I appreciate your help.

Fantastic experience: Our complex manager Veronica is so amazing! We are so pleased to have her helping with our community. I would give 10 Stars if I could!

Fantastic experience: Although previous phone inquiries handled by the call center were quite frustrating, my interaction today with representative, Beth Ancheta was pleasantly helpful and professional. She provided me with dues payment information that had not previously been made available. Thanks.

Fantastic experience: Shelly Jung did an outstanding job for us under very trying circumstances. She went out of her way to keep us update and to let us know where the problems existed and why. I've practiced law for 36 years and never have had someone from a management company be so thorough, communicative and courteous.

Positive experience: Les, and Marlou, BOTH did a very good job! They assisted me & resolved the problem

Fantastic experience: Very patient with me and answered all questions. Also very knowledgeable.

Fantastic experience: I have just recently been working with our new manager for our HOA. Melissa Touvannas has been exceptional and attentive to the needs of our townhouses. She is very timely in getting back to us regarding outstanding projects or reports. She has been very knowledgable and her previous experience has been very helpful. She gets back to you immediately when you are experiencing difficulty with a situation beyond your control. I cant say enough about her! Dont let this gal go!! Jay her supervisor was our manager before her. He was also very attentive to our association needs. He was always available and returned phone calls promptly. He helped the transition go smoothly with Melissa. He was also timely in getting back to us regarding followups with contractors. Dont lose him either!

Fantastic experience: This is my first time to contact and need help setting up my HOA account and had a fortunate to talk to Rey Reyes; the length of the wait is longer than usual, maybe because it's the first day my HOA transitioned to this service. Rey helped me navigate the portal and setup my Log-in. He was able to walk me through the different parts of the website and very patiently guide me through the whole process. I hope every CSR will be as good as Rey :) finger crossed!!! thank you so much!

Fantastic experience: Christine did a great job on the phone. She handled all of my questions and was very friendly.

Fantastic experience: Christine was a pleasure to work with! She was very well informed and was able to answer my questions and help me with my issue!

Fantastic experience: Very professional and helpful when reaching out for a contact information for their service pros. I highly compliment Angelo, the team member who reached out to others on my behalf and got my answer for me within minutes. I only had to talk to him as my one main contact who understood my situation, I appreciate that type of organized work. Angelo assured me that if we didn’t get the right response during this first call I made to him, he would follow up with an email and he confirmed he had the right contact information for me. Thankfully, the helpful community manager Lisa Beth responded right away, and my question was answered quickly. Will be in touch again with this company, which is a big step up from the old OMNI management group our community used to work with.

Fantastic experience: Rey was excellent in solving my issue. Everything was resolved through the one phone call. Thank you!

Fantastic experience: I called to make sure that I had an autopay set up as I was confused when I saw the account. Angelo was helpful and kind and reassuring that everything was okay. I realized afterward that my account was credit and I didn’t owe anything.

Fantastic experience: I want thank Emilie her assistance and professionalism. She guided me through a frustrating issue was problems clearing up. Within a matter minutes she resolved my problem. Thank you Emilie.

Negative experience: If I could I'll give them zero Stars. I don't know where to start from I own a condo in Roscoe Illinois which unfortunately is managed by this company. In order to register me in the HOA they required deeds,sales contract so on and so forth basically the only thing they didn't ask is my birth certificate they talk down on you like they own the property and are the Masters and you need to kneel to them. Since it's a renting property it took them 2 months to register my tenant they send me numerous email that they will do it in 3 to 5 business days they never did supposedly I was told that they use volunteers because they cannot afford people to push their paper documents initially they told me that the fee for registering a tenant is $150 right now I'm receiving an email and it's stating $250. We were seriously thinking about to open a claim with the better Business bureau with my real estate agent because dealing with these people was ridiculous avoid if you can.

Fantastic experience: My interaction with Miss Ace Torres was professional, pleasant and productive. She was polite, friendly and responded to my concerns as and beyond my expectations.

Negative experience: Their mission statement is a TOTAL LIE!!! Their communication is horrible and their work ethics have failed. Our faces aren’t smiling in the Ponds of Bull Valley. Just drive up to the entrance and you will see why. Grass grows every year and this year they did not secure a landscaper to mow any of the designated areas. In fact, they never set it up and the landscapers who have managed this subdivision wasn’t even notified they were not going to be hired and they came out the first week, then found out there was no contract. This company says they want to grow…. THEY CAN’T HANDLE THEIR SMALL COMPANY!!!! DO NOT HIRE THEM!!! Several residents from The Ponds of Bull Valley made phone calls to question what is going on? Why hasn’t the grass been cut yet? The administration assistant does not connect the call to a staff member at Westward 360. You just sit on hold. The grass is now over a foot tall at the entrance to our subdivision. Another week goes by and still not cut. These pictures are from 5/28/26. Wonder if we will get a refund???

Negative experience: Horrible, unmowed common areas! Embarrassing! HOA does nothing, useless!

Negative experience: Absolutely ridiculous the amount of money we pay in HOA fees only for our common areas to go unmowed going into June. Tell me what, exactly, this HOA does for POBV???

Negative experience: Terrible customer service. Left a message with Westward 360 about our landscaping company being co called without us even being notified and no response. Emailed as well and no response. Would like a response back please.

Negative experience: This company is supposed to be managing our hoa and everyone has to pay dues, and our common areas grass has not been cut in 4 weeks. Called multiple times with a promise of a call back and an answer and received nothing but crickets. Terrible customer service...

Negative experience: Terrible property management. Cancelled the company that landscaped the Ponds of Bull valley without any notification to the residents. Here it is almost June and the grass in the common areas look like an abandoned property.

Fantastic experience: Nicole Click is an outstanding property manager! She truly loves her communities and looks out for the homeowners. Her communities are fortunate to have her!

Fantastic experience: Fantastic company and really enjoy workjng with veronica

Fantastic experience: Couldn't be happier with our PM Nicole. She's efficient, responsive and knowledgeable. She's truly interested in making our Association a better place to live.

Fantastic experience: La compañía mejor y muy profesional

Fantastic experience: Two years ago, we transferred to Westward 360 while our association was in the middle of a very difficult period. We had elevators shut down, some requiring constant repairs and being out of service for days while waiting for parts. Many projects had turned into emergencies because of years of delayed maintenance and neglected repairs. We were truly a struggling association at the time. That was also when we were transferred to another HOA management team and another manager. Nicole Click turned out to be one tough woman. She had to deal not only with a neglected property, but also with residents who were understandably frustrated by constant breakdowns and the aging appearance of their homes. Two years later, I am incredibly grateful for everything she has done. The progress and improvements speak for themselves. I truly hope we can keep Nicole and Westward 360 for many years to come. History has proven that it was an excellent choice. Thank you! Irek R. Three Fountains on the Lake VP

Fantastic experience: The property manager Nicole C. Very knowledgeable, friendly person

Fantastic experience: Donna was so helpful setting up the portal and explaining things to me and my sister. She was knowledgeable and patient walking us through the process. Thank you !!!!

Fantastic experience: I am so grateful for our property manager Nicole Click! She is very responsive to emails and anything we’ve ever needed help with! We live in such a beautiful community and it is so wonderful to have Nicole in our corner.

Fantastic experience: Pamela Wicks specifically was a huge help at Westward360. She was attentive and worked with me on a problem at my unit. She went above and beyond what I considered necessary and exceeded expectations in getting my issue resolved. Thanks for all your help Pam!

Fantastic experience: I am overall very satisfied with the Association in our community. While there is always room for improvement and more visible engagement from management, I truly appreciate the responsiveness of the staff and the quality of customer service I have experienced. Emails are answered promptly, questions are handled professionally, and communication has been clear and respectful. It makes a real difference when residents feel heard and supported. Because of this, I confidently give our Association five stars. I look forward to continued cooperation and hope to stay informed about any future updates or improvements in our beautiful and welcoming neighborhood. Olga Rusnicova

Fantastic experience: Yesterday I dropped in unannounced to ask a few questions regarding our new management company, Westward 360. Donna S. greeted me, and answered all of my questions. She was kind, helpful, taking all the time needed to help me. It was an uplifting experience. Kudos to the property management staff, in particular Donna. A big THANK YOU

Negative experience: You need to send multiple requests to get a status update for each request. Even simple formal approvals can take months. Customer sounds like an AI voice system, don’t waste your time. The community manager is always unavailable and never calls back or replies to messages.

Fantastic experience: Just wanted to take a moment to mention Sheena Komak-Ang, a great employee who has made navigating the ins and outs of living under an HOA much more manageable. She’s been incredibly helpful, resourceful, and communicative.

Fantastic experience: Jay Chang has been very responsive and attentive throughout an ongoing water leak issue in my unit. He consistently follows up on my emails and I often see him walking the property, carefully observing the buildings and making sure things are in order. It is reassuring to have a property manager who is present, communicative, and genuinely attentive to residents’ concerns. I truly appreciate his professionalism and dedication.

Negative experience: This HOA doesn’t know how to manage finances. They did a reserve study this year and realized we don’t have money for necessary repairs and maintenance. Their mismanagement is causing our dues to be raised 15% at once. The managers are nice but have poor communication and management skills.

Fantastic experience: I want to thank Michelle who is the property manager for my HOA, Victorian Village. She truly cares about the homeowners and neighborhood. I've lived in other townhouse communities with ineffective property managers. Michelle is attentive, listens to our ideas, even the complaints and always goes above and beyond to find a solution. Even in hard times, Michelle works tirelessly to take care of our HOA. Thank you, Michelle for all you do! It is appreciated!

Fantastic experience: Westward360 has been an answer to all of our Association needs. Nicole is the absolute best property manager we've ever had. She is dedicated, professional and personable. She handles all of our emergencies and the drama like the pro she is. In fact, everyone I have worked with at Westward from Eric, the VP. to Aaron, the head of maintenance, has been professional, kind and responsive. As the President of my Association, I have a lot of communication with different departments at Westward and I have always been very pleased with the assistance I've received. This is the first management company I have worked with in over 20 years that is praised by homeowners, Board members and vendors alike! Great company!

Negative experience: They never have enough money I understand things are more expensive now But I for one am sick and tired as my neighbors are as well of them always ignoring the front of the subdivision like we don’t matter as far as the grounds keeping go it’s substandard after living here 16 years I’ve given up because they really don’t care and give answers like you’re on our radar or we don’t have enough money to seal your driveway after it was finally redone almost 3 years ago anyway you should do a survey I’m sure the back of the subdivision will have no complaints because they service them much better I think it’s because the board members live back there

Negative experience: Worst company to deal with. Shame on them

Fantastic experience: As the property manager for our building through Westward 360, Nicole has consistently gone above and beyond. She's responsive, professional, and truly cares about the residents she works with. Whether it's handling maintenance requests, addressing concerns, or keeping everyone in the loop, Nicole communicates clearly and promptly, something that's incredibly valuable in property management. Her attention to detail and follow-through have made a big difference in the overall experience of living in our building. It’s rare to find someone so dedicated and reliable in this field. Thank you, Nicole, for all that you do, we appreciate you!

Fantastic experience: Pam Wicks is the manager for the Willoughby Farms Townhome Association and she is amazing! She is so supportive, understanding, will hear all sides of story, and friendly! We need more people like Pam! The homeowners are lucky to have such an advocate for the neighborhood.

Fantastic experience: Jay Chang is wonderful to work with. Responds quickly and accurately with great detail. It's a pleasure to work with Jay.

Negative experience: More like westTURD 360. Absolute nightmare of a management company. They should be ashamed of how they have neglected and ignored the community I live in. But they don’t care, they just want their money.

Negative experience: I wish I could give this company zero Stars they are constantly trying to find ways to charge you outside of their association dues and the customer service is absolutely terrible they add on fees and compound fees for mistakes that they incur on your bills. They added an extra $375 fee on my association dues and then charge me fees because it didn't get paid and then compounded the fees until I had almost $1,000 bill that should have only been $245 bucks if you have any contact with this company hurry and run as far away as you can.

Fantastic experience: Many thanks to Veronica Nichols and her assistant JP Vargas for all their help.

Negative experience: Worst management company.

Negative experience: Horrible customer service. I called several times for dead smoke detectors in my building and was assured it would be taken care of right away. Over a week has passed and the smoke detectors are still not functioning.

Fantastic experience: I have worked with many HOA management companies and this is the most amazing people especially their Woodstock branch, they are extremely responsive and if they say they will call you, they actually do, it is very refreshing to have an HOA company like that, and I would like to point out Donna in the Woodstock office. Thank you.

Fantastic experience: Westward handles all of our situations promptly and advises us in what direction would be in our best interest. They get us competitive bids on our projects. Quick responses and handle our homeowners with respect.

Fantastic experience: Since Westward360 started managing our community, I feel a lot of peace as our previous management company constantly used fear and legal action against residents. Westward360 treats the homeowners with respect not like criminals. We have been extremely lucky to have Nicole Click as the representative of Westward360 to manage our community. She is hardworking, dedicated, respectful and kind to the homeowners and truly a pleasure to work with.

Fantastic experience: Nicole at Westward 360 is the manager for my property at the Maples. She is very responsive, cares about the homeowners and also is extremely knowledgeable and experienced. I am glad she takes care of us so well! It is much appreciated.

Fantastic experience: Nicole Click is our Property Mngr and she is outstanding. She is quick to respond to not only The HOA Board, but to every homeowner in our community. She is knowledgeable, objective, and extremely easy to work with.

Fantastic experience: Miguel has completed repairing the very long crack on the hallway wall. He did an excellent job.

Negative experience: Hello. I have such a situation with this company that a window in my apartment was broken 1 week ago. The company does not respond in any way, they blocked the window with plywood instead of making new glass. The sanitary conditions are bad, I have already complained several times that there are cockroaches that come to treat it, but this nothing helps. I contact them more than once by email, there is no answer. I want to terminate the contract with them because it is dangerous to live here with my 2 children, I am afraid.

Fantastic experience: Westward 360 does a outstanding job maintaining the pool and clubhouse. The grounds are kept up beautiful. Trees and flowers are gorgeous. The townhomes are in excellent condition. New roof and siding on all buildings. The company knows how to manage the money and use it wisely and looks out for the homeowners in the community.

Negative experience: Was not able to pay my HOA bill ITook three long phone calls to get a statement. Customer service is definitely not there strong point. They also charge payment fees on credit cards and checking Not very organized.

Fantastic experience: Excellent as always recommend the double deluxe

Fantastic experience: Maryanne Lovina was very nice and eager to help!! Answered all my questions and directed me to the proper resources.

Fantastic experience: We have the best team in Woodstock !! Jay Chang in property management and Charlie in maintenance!! They are great in keeping our property in tip top shape !!

Fantastic experience: Miguel did a wonderful job as always repairing drywall. Neat, and attention to details!

Fantastic experience: I want to thank Miguel for professionally installing the lighting over the back door of building number 1205. The light sensor has been moved to the outside of the roof, which prevents the lamp from being turned on during the day as before. I am sure that this will save us on electricity bills. I suggest that we remove this installation mistake in other buildings. Such inexpensive but systematic action will bring big savings.Unfortunately, I do not see the board's interest in such activities. Therefore, I would like to thank Miguel for fulfilling my private request. I understand that the board prefers large projects for big money because it is effective and visible Jacek Basak.

Fantastic experience: Miguel did our patio repair, and it looks awesome and nice.. thank you

Fantastic experience: Westward360 is a wonderful management company to service. The staff is friendly, they communicate promptly, and have a great responding turn around time.

Fantastic experience: Westward360 has been a pleasure to work with. The staff is quick to respond to any questions or concerns I have had in the past. The properties managed look amazing and are well kept year round.

Fantastic experience: Miguel did a professional job and had a lot of attention to detail!

Negative experience: Can’t get a response from property manager Nicole Click - who can I contact that will actually respond?

Fantastic experience: Westward360 has been a good company to work with. Our community did go through some i:nitial growing pangs with Westward, after transitioning from a small local company, but Westward kept that staff, so the transition was manageable. Our property manager, Jay Chang is outstanding: professional and has a good attention to detail, listens to concerns, and promptly addresses any issues. The entire staff at the Woodstock office is wonderful, and have always been very responsive and helpful. Manager Michelle Rodriguez is amazing, and Pam Wicks has also always been super helpful. As I was preparing to move out of state after 20+ years, I was pleased to work with Shelly Jung in the transitions department. Jung takes the time to listen and address all concerns.

Negative experience: Have had this company for many years as a condo home owner association manager, unfortunately. They are not attentive or responsive and do not address issues that arise from the contractors that they decide to hire. We, as home owners, spend a lot of money in for the maintenance and management of our home association but get very little in return from this company. They are very good at collecting the money each month from the homeowners but that is about it.

Fantastic experience: I had some work done on my windows last year. I was not happy with the painting that was done, so Charlie came to see what the problem was. Charlie not only painted beautifully, but he used care and professionalism to do a Great Job! It was as if he was painting his own house! I am very happy with my windows now! Thank You Charlie!

Fantastic experience: Yesterday Charlie came to fix the stain on my deck. I have Covid but he just went about his work outside. He did an outstanding job. Anytime I call for service I get the best results. Charlie has helped me before and he is the very best. I’m thankful for people like Charlie. We are lucky to have him as part of our team.

Fantastic experience: We recently had a property-wide project completed and the folks at Westward360 were GREAT!! The people who came to work on our deck were courteous, pleasant and thorough. Sergio and Jose R. did a FANTASTIC job. Jay Chang is also a pleasure to work with; when I call I know that he will respond quickly. Thanks!!

Fantastic experience: Miguel did the Parking lot paint seal and stenciled the numbers, as always, he is perfectionist and pays attention to the details. very happy with his work .

Fantastic experience: very good help with know account balance and monthly HOA payment.. perfect thanks much Sheena!!

Fantastic experience: I contacted Westward360 regarding a billing issue that I was experiencing on the website. I was quickly connected to Eurika, who immediately diagnosed my issue and worked swiftly to resolve it. I was impressed with the excellent service, and would definitely recommend Westward360 for its great support team!

Fantastic experience: Westward360 has handled various issues at some townhomes of ours for a number of years. Tami and Pam have provided exceptional service and great communication with myself as well as my tenants. The techs I have encountered have done great work and are very clean and courteous. Most recently Charlie, Abe and Sergio did flawless drywall repairs.

Fantastic experience: I have nothing but praise for Westward Management and in particular Tamara O’Connor who has been kind enough to assist me, a total tech idiot, with accessing information about association policy. She has so much patience and always offered help no matter how many times I contacted her. She deserves a medal for her professionalism.

Negative experience: Jay Chang is a disrespectful condescending property manager to deal with are 12 unit townhome is now firing them because he doesn't do his job fails to actually communicate with the board take steps without contacting the board buys things that aren't used for the property do not hire this company they are complete scam

Fantastic experience: Worked with Michelle and Tami for years and found them to be extremely good with there service and responsive professionalism!!!