Renaissance Properties Management LLC

Fantastic experience: Richmond, Indiana: Living here has been an absolutely wonderful experience. The management team goes above and beyond in every way, they are organized, responsive, and consistently professional. Every interaction was polite, respectful, and handled with genuine understanding, which made our entire stay smooth and stress‑free. One thing that really stood out was how supportive they were when we needed to move out earlier than expected. They had a strategic policy in place that helped ensure we didn’t feel the full financial weight of leaving prematurely. That level of consideration is rare, and it made a huge difference for us during a stressful time. The move‑out process was also incredibly smooth. Our security deposit was returned promptly, with clear communication and no complications. It’s refreshing to work with a landlord who is transparent, fair, and truly cares about doing things the right way. If you’re looking for a place where you’ll be treated kindly, supported when life changes unexpectedly, and managed by people who genuinely value their tenants, this is the place. I would give more than five stars if I could.

Fantastic experience: ***Update*** We left to move into our new home and got our full security deposit back. The move out process is no joke and we worked hard to make sure to get our deposit back. If you decide to rent with them, remember to be thorough because they are strict in their lease and move out expectations. It was stressful to move out, but I'm pleased with the service during our stay. We have lived in a Renaissance property for a year now. We just renewed our lease. The maintenance crew has continued to give the best service I have ever had. They are quick, work hard, and do a great job. I also really appreciate that there wasn't any price gouging in our renewal. Which is a breath of fresh air in the current renting climate. So far, I am very pleased with our experience.

Negative experience: Rude property managers. If you don't look like to have money, their attitudes are horrifying. I will NEVER recommend these people for renting.

Fantastic experience: We stayed with Renaissance for nearly two years before deciding to purchase a house. During our stay, the maintenance team was exceptional. They promptly and correctly addressed any issues that arose. Communication was always consistent, and they were always pleasant to work with. They even helped us with the purchase of our new home. Upon our lease ending, we received a notice stating that damages to the property would result in a smaller deposit than expected. The issue was an existing problem that maintenance had already addressed and noted, but it was overlooked during the initial turnover of the house. I promptly alerted the office of this, and they quickly fixed the issue. We received our entire deposit shortly after. We truly appreciate everyone at Renaissance for their assistance during our time living in their home. We would highly recommend renting from them.

Fantastic experience: Great place to stay, good service at all

Negative experience: This realtor lied about property that was supposed to be pending but property set for another couple months and to this day still is on the market

Positive experience: I had a really cool, historic unit in the older part of Richmond for under $800. I was pretty jazzed about it coming from the West Coast because you can't find units like that for that price. The company was fairly responsive to issues that needed repair. You could certainly do worse in terms of property management companies in Richmond. I am giving them 3 stars because they will nickel and dime you for things that in other states would be considered "normal wear and tear" when you move out. I lived in my unit for over 4 years and, as you can imagine, some things will show some wear after 4 years. I swept, mopped, wiped down counters and surfaces, and went so far as to take down most of the blinds and wash them in the tub. I was still charged more than $200 for 2 slightly damaged blinds, 2 small pieces of trash that were accidentally left behind, and for the place not passing the white glove test (the move out report they completed is 18 pages long and includes a drawer with a picture of 1 hair in it to show that I didn't clean properly). If you move into a Renaissance unit, I highly recommend that you do a thoroughly detailed condition of unit inspection and that you take pictures of everything. And when you move out, expect that they are still going to find some way to keep some of your security deposit. I've never had any other property manager or remaining housemates keep part of my deposit before and I have rented all of my adult life. I have been told by others who have rented there that is standard practice there.

Fantastic experience: I looked at several of their properties which were all amazing and very clean! If you are looking for a place to rent I'd recommend checking this place out first!

Fantastic experience: I have been an absentee owner of a property in Richmond, IN for over 10 years, and Renaissance Properties Management has been a game changer. Before I found them, my property was in terrible shape, with a tenant who hadn’t paid rent in six months. Desperate for help, I drove around Richmond looking at rental properties, and every house managed by Renaissance stood out like a historical monument—beautifully maintained. That’s when I knew I had to call them. Paul from Renaissance immediately took me on as a client, swiftly handling the delinquent tenant and restoring my property to an excellent condition—all within my budget. Since then, they’ve made property ownership worry-free for me, despite the distance. They consistently secure top-quality tenants, ensuring the upkeep and atmosphere of the property remain high. What stands out most is how the entire Renaissance crew treats me like I’m their only client. They dedicate what seems like personal time to my property and concerns, and their service is always professional and attentive. Even though they’ve grown, the level of care they provide has never changed. Before Renaissance, I would regularly get calls from neighbors about various issues like trash, trees, or noisy tenants. Since hiring them, those complaints have stopped entirely. I haven’t had to worry about a thing. I highly recommend Renaissance Properties Management for anyone looking for a reliable and professional property management service.

Fantastic experience: Renaissance Properties exceeded every expectation I had in my 3 years of living in one of their properties! My apartment was the most peaceful and well maintained home I have ever lived in. The maintenance crew had exceptional customer service skills. They answered any concern or problem within hours of a request. They not only solved any issue that had been a concern, but were extremely kind and pleasant to be around. Steve and Brock were the two maintenance men that consistently provided the best customer service and went above and beyond. The property manager Fredrick is also one of the most valuable employees of this business. He provided the best customer service throughout of my years of living in my property. If you are trying to decide if you want to rent from Renaissance Properties, do not second guess, they provide excellent quality of living. You will not be disappointed. This is the cleanest, kindest, and most peaceful LLC in Richmond, Indiana. You will receive nothing but the best!

Fantastic experience: I rented from Renaissance for just over a year. My apartment was in a great location in a reasonably well maintained building. They notified me whenever they needed to come to the apartment and were prompt to respond when I called or submitted work orders. Some of the other reviews talk about the security deposit and refunds. I will say straight up that they did keep a portion of my security deposit for cleaning the apartment. And while I did sweep and dust, I did not do a significant deep cleaning, and it is a given that I did not do an extremely thorough job. While I tried to leave the apartment in good shape, I do not deny that deep cleaning is something I really hate, so in my opinion the money they took out of my security deposit was well worth the deep cleaning they likely had to do following my move out I am happy to give them my recommendation if you are looking for an apartment.

Fantastic experience: I rented with this property agency since 2017 and it was a great experience. Great at communication and quickly fixed almost any issue. I had to depart due to a job relocation but if I ever moved back, I would rent with them again.

Negative experience: I am utterly dismayed by the abysmal standard of customer service exhibited by this establishment. Communicating with the management feels bothering, as their responses(to me) are consistently inadequate and tardy.. Even after investing a sum in the application process, my significant time investment and presence in the premises were blatantly disregarded. In reviewing, it's disappointing to note their apparent lack of professionalism and tact in addressing feedback. (Look below at other reviews and the responses, specifically K. Williams Review and the response to that.) Their choice to repeatedly contact my boyfriend instead of directly engaging with me, the reviewer, reflects a concerning disregard for proper communication channels. Such behavior undermines trust and raises questions about their commitment to customer satisfaction and constructive dialogue.

Fantastic experience: Rented with them for over seven years. They were lightning fast at fixing almost any issue with the apartment, and responded to all communication quickly. Would be glad to rent with them again.

Fantastic experience: Renaissance properties have been wonderful the entire time I’ve lived in my apartment. They showed me multiple places before I decided on the one I wanted. They allowed me to move in quickly. They also have a super easy to use tenant portal to pay online to avoid extra stops throughout a busy week! I decided to buy a house and they were super helpful at working with me to extend my lease so that I could have an easy transition to my new home. I highly recommend.

Negative experience: Claimed there was a busted pipe in the wall when we never had any leaks or visibility of any potential leaks. Cleaned the house spotless 100 times better than what it looked like when we got the keys but yet kept every penny of the deposit. When I called to ask they said they were “cutting me a break” and not charging me money. No proof of any leak either. Don’t recommend them at all, if I could give zero stars I would.

Fantastic experience: I've lived in the townhomes close to Earlham for almost a year now and it's been nothing but wonderful. I feel like I have the most affordable rent in town for a 3 bedroom and maintenance is STELLAR. The walls are slightly thin, but that seems to be 99% of most apartments anywhere, and there's no upstairs neighbors. All of the Renaissance crew has been extraordinarily nice and very helpful.

Fantastic experience: I have lived in this apartment for over a year now, and Renaissance Properties Management has provided excellent service. I am in the upstairs of an old house. The apartment is beautiful. Any problems are taken care of promptly, and sometimes the service crew goes above and beyond to help me. They are very responsible in caring for both their properties and their tenants. I find them kind and easy to work with. They were recommended to me as good landlords, and I will gladly pass along the recommendation to others!

Fantastic experience: I would like to thank Renaissance for being very professional, accommodating, and responsive during my stay. I had never been to Indiana before so I was definitely pleased when everything turned out to be much better than expected. I would definitely recommend Renaissance!!

Fantastic experience: I’m a new tenant and have had a great experience so far. Frederick took care of any concerns I had quickly and the maintenance employees are very kind and quick with any service requests. I was given flexibility and patience with this entire process. Frederick was also very quick with the application and leasing process. I hope to have a comfortable living experience for the foreseeable future. The property is clean, well maintained, and historical. I’m very excited!

Fantastic experience: Great place to rent from beautiful clean houses

Negative experience: This company is a scam.all they want is money. If Fredrick shows up leave.....

Fantastic experience: I can’t say enough good things about my experience renting with Renaissance. It is by far the best rental company in Richmond, Indiana. The properties are incredibly charming and in really nice neighborhoods. Staff responds quickly and is very helpful. Don’t look any further than Renaissance!

Fantastic experience: My name is Brad, I was a tenant for over a year and would recommend Renaissance Rental Properties to my friends, family and anyone looking for a rental. They were very professional, prompt with and questions / concerns that I had and the tenant portal was very user friendly. I had a request for maintenance one time , using the tenant portal , was stress free and very prompt to repair the issue. Fredrick was my direct contact at Renaissance and I would like to thank him for a stress free rental experience. I recently moved to Michigan and hope to experience the same level of quality in my next apartment rental as I had with Renaissance, thanks again. Brad,,,

Positive experience: Had some issues at move in but it happens. Ever since, the office has been very friendly and prompt in resolving any issues we have. Only thing I wish our house had was a divided backyard so we could freely let our dog roam the yard

Negative experience: Rude

Fantastic experience: Treated me with respect. Nice people

Negative experience: I was a tenant for their home on NW J St. We moved in September 1st, 2019. It was still very hot and the A/C did not work. I emailed Frederick. It took over a month to get a response and even then they pushed off replacing the A/C until Spring. Also, within the first month of being there, we noticed a smell just around the house. We didn’t think much of it and lit candles to get rid of it. It was not until we started to put unnecessary things in the basement, when we discovered a mound of feces from a busted sewer pipe. We called that in, they had one repair man come out and did not fix the problem, and ended up waiting for a second guy who eventually fixed it. I don't recommend Renaissance Rental Properties and others I have talked to who rent through them do not either. We have finally gotten our Security Deposit Statement back and they have charged us with untrue “damages” and things that needed cleaned. The house was for the most part was carpet which we had professionally cleaned once we have moved everything out and they claimed there were stains. There were not stains, we left the carpet cleaner than what we moved into. They are a scam and only want to make as much profit as they can after paying the home owners and they use all these “damage” claims to do so. Future tenant beware, be ready, and have a lawyer in your back pocket. It will make things easier.

Fantastic experience: I moved to Richmond, IN about 3 months ago and it has been a great experience renting a place with Renaissance! The whole process from finding a place, to moving, to accommodating my requests has been professionally taken care of by all staff. Brandon is such a great guy!

Positive experience: Very clean, quiet neighborhood. Maintenance is quick to respond. Very helpful when I need something.

Fantastic experience: The move in experience was great. Fredrick was flexible with his time, and was available to answer any questions along the way. Maintenance was taken care of quickly as well!

Fantastic experience: The staff is wonderful!!! Very flexible with move and date and helped me find a great place to live in an awesome neighborhood!! Special shout out to Frederick and Paul great people very nice. Would highly suggest their services if looking for an place to live in the Richmond area.

Fantastic experience: Great leasing company. My wife and I recently moved into one of their properties, and we've had a great experience compared to other places. The management team at the office is nice and easy to work with, and the maintenance team actively calls tenants to check up on potential issues with the property.

Fantastic experience: I just began renting from Renaissance Properties and so far it has been a wonderful experience. They have been extremely attentive to issues and that's far beyond what I've come to expect from most property management companies. Frederick was great throughout the process of looking for an apartment and he actually worked with me quite a bit to find the unit that worked perfectly for me. Not sure what's up with Ellen but I've been nothing but pleased with Renaissance.

Negative experience: These people are scam artists! Took $75 of my money for an overpriced application fee and won't return my phone calls, won't return my emails, won't respond in any way or fashion. The person I dealt with, Fredrik, was cold, disrespectful, unprofessional and dishonest. Don't give them your money, you won't get anything for it. You are better off giving your money to a stripper for all the good it will do to give this company your money.

Fantastic experience: Currently have 4 units managed by Renaissance and I am extremely happy with them! They treat my properties as if they are their own. Anytime a tenant requests a repair, they are very quick to address the issue. I recommend Renaissance to anyone looking to rent and investors looking for property management!

Negative experience: I wanted to rent a home for me and my mother as these are nice buildings; however, posting tenants dirty laundry just to degrade them after they had post a negative review is not what a business should do. I think I should stay far away from this type of business and behavior.

Fantastic experience: I'm a current tenant, and they are willing to work with you on making the perfect choice for you to live in. Nothing but great things to say. Also, they stay on top of all maintenance issues that you may have as well. Lastly, I always recommend people stright to them. I love my apartment and I'm extremely pleased.

Negative experience: After 3 years of renting a property in Hagerstown Indiana the time came to move out. What an absolute nightmare! Not only will Renaissance be keeping my $750 deposit, they are charging my family and I an additional $3,200 for cleaning and misc charges! As many have remarked below, we had several people that spent many hours cleaning. The property was in better condition than when we moved in. I truly feel for all of you that have been duped by this crazy move out pricing scam. I will have more to come on this post as I will be updating the results of my contact with the BBB and other various outlets. Until then, in good conscience, I can not recommend this company. .

Negative experience: I wish there was a zero star option. Office staff extremely rude, condescending, and un interested in pleasing the people that pay their salary. DO NOT RENT FROM!!!! YOUR MONEY WOULD BE BETTER SPENT ELSEWHERE!!!! Awful experience. Will be telling everyone I know to not rent from here.

Fantastic experience: Renaissance takes care of their tenants! Their dedicated maintenance team is quick to respond and very professional. When the furnace malfunctioned. They had us up and running within hours.

Negative experience: Make absolutely sure you read the lease before you rent from this company. Especially the section about "carpet cleaning" among others. This company has absolutely no intention of returning any portion of the security deposit. Mine was $550. Upon moving out...my parents, uncle, and myself cleaned the entire apartment for about 7 hours. To be honest, we left the apartment in better condition than when I first moved in. About a month later, I get a letter in the mail from Renaissance informing me that I will not be getting any of the security deposit back and on top of that I owe them an extra $150+...but (get this) as a "courtesy" to me they are willing to forego the extra money I supposedly owe them. What a joke. The fees they charge you are ridiculous. $25 for phantom trash that wasn't there....$135 for carpet cleaning (there is no way to get around this fee, it is cleverly worded in the lease), $100+ for mini blind cleaning, $150 for burning candles. I could go on and on. Unless you just like giving away money, I would not rent from these people. They are a dishonest company.

Negative experience: The property itself was decent but the management i somewhat out of touch with reality. I lived in an apartment with a rent of 755 per month, but when i left the apartment i was charged $ 650 as cleaning charges. That was deducted from my security deposit, this despite leaving the apartment in pristine condition. Please consider these scummy costs before renting anything from them.

Fantastic experience: Our experience with Renaissance Property Management has been excellent from the first time we spoke with Frederick at the office. Frederick talked us through the search and rental process. He was very patient with all of our questions and phone calls. When it came time for us to go out and look at places, Frederick showed us places that fit exactly what we were looking for. In addition, he, Paul, and Sharon have gone above and beyond fabulous customer service to make sure that our move-in day went as smoothly as possible, and that we had all the information we needed to set up our utilities and become familiar with Richmond. We moved in from several states away, and their assistance helped out quite a bit. The town home we rented was clean and in good condition when we arrived into town. They have been very attentive in answering our questions and addressing any fixes that have been needed. We are glad that we chose to use Renaissance to help us locate housing.

Positive experience: We rented a duplex from Renaissance Properties for about 11 months. Paul replaced the flooring with wood laminate upon request and listed our property before our lease expired to accommodate an unanticipated move for a new job.

Fantastic experience: Renaissance Properties has been very good to me. I am currently attending college which is very close to where I live. I have nothing to say but wonderful things about the owner and their staff. The wide range of properties and price ranges that I had to choose from was also beneficial for me. I would not hesitate to rent from Renaissance Properties again and I would highly recommend them to everybody.

Fantastic experience: While I can not speak about others' experiences, mine was very, very good. I rented from Paul and Renaissance Properties for four years. Everything was good from the beginning and my requests for any repairs or problems--which were not many, just a few--were taken care of promptly and professionally. The apartments are definitely the best in town--well cared for and distinctive. I had nothing but a good experience on leaving and no problem with receiving my security deposit in a timely manner. All in all, I enjoyed my home while renting from them, and I would recommend Renaissance Properties if you need a place to live in the Richmond area.

Fantastic experience: As a current tenant of Renaissance Properties I highly disagree with the previous posts. My experience has been nothing short of exceptional. This company does what they say they are going do. Over the past few years as a tenant I have experienced very view maintenance issues, but when they have occurred Renaissance Properties has always been prompt in taking care of the issue. The property that I am leasing is in the Old Richmond historic neighborhood in which they have done a wonderful job of restoration. The neighborhood is safe, clean and a quiet place to live. It is also very convenient to Earlham College, I.U. East, IVY Tech and Richmond High School. It is also wonderful to ride my bike on the Cardinal Greenway while only a stones throw from it! Mr. Medvin has been a wonderful property owner and values his tenants safety and living conditions. I would not hesitate to recommend Mr. Medvin and his company to anyone. M. R.

Negative experience: DO NOT RENT FROM THIS GUY! He took my entire security deposit based on a fake cleaning deduction. For example $80.00 to clean miniblinds in four rooms (5 windows total). $135 to clean the carpet which had no stains or spills. $100 to repair walls that never had a single thing hung on them. And funny enough the whole cost of repairs was equal to my security deposit. Seems kind of odd right? On top of that the 2 times I have asked for simple things like replacing a deadbolt or getting my A/C to run in July. All of these requests were forwarded to a third party group that was much better at responding than Paul. When he did days later I was always given a sob story and the promise of a repair "soon". I am posting this review just to warn others. In addition, these properties are generally not located in areas of the city I would deem safe.