Better Homes and Gardens Real Estate First Realty Group
Serving the Richmond, Indiana community with deep local roots, **Better Homes and Gardens Real Estate First Realty Group** has been a trusted name in residential and commercial real estate since 1968. As the only local agency offering the exclusive Better Homes and Gardens Real Estate Advantage, they combine over a century of national brand trust with intimate, neighborhood-specific expertise. Their mission is to turn the complex journey of buying or selling a home into a seamless, guided experience focused on quality service and customer satisfaction.
Whether you are a first-time buyer navigating a competitive market or a seller looking to maximize your home's value, their team of experienced agents provides comprehensive support. From conducting detailed comparative market analyses and staging strategies to handling intricate negotiations and closing procedures, they ensure you have a skilled advocate in your corner. Clients benefit from advanced digital tools, including customizable property searches, financial calculators, and instant market alerts, allowing them to stay ahead in real-time.
Beyond residential transactions, the group also specializes in commercial real estate through its dedicated commercial division, serving a wide range of investment needs. With a strong commitment to diversity, fair housing principles, and community engagement, First Realty Group is more than just a brokerage; it is a partner dedicated to helping you find not just a house, but a place to truly love and call home.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Our comment from ImmoNetwork about Better Homes and Gardens Real Estate First Realty Group:
Local Expertise and National Heritage
Serving the Richmond, Indiana community since 1968, Better Homes and Gardens Real Estate First Realty Group combines over a century of national brand trust with deep, specific knowledge of the local neighborhood. As the sole agency in the area offering the exclusive Better Homes and Gardens Real Estate Advantage, they position themselves as a partner dedicated not just to finding a house, but to helping clients discover a place where they truly feel at home. This blend of history and local insight aims to convert the complex process of real estate into a fluid, guided experience centered on service quality.
Trusted Professionalism and Client Dedication
The agency's strength lies heavily in the performance of its individual agents, who are consistently praised for their work ethic and attentiveness. Clients frequently highlight agents like Matthew Dickerson, described as "hard working" and a "total bossman," and Susie Bond, whose top-notch service kept clients informed throughout the transaction. Manju Pokrel was celebrated for selling a home in just 12 hours with minimal stress, while Donna Backmeyer received high praise for her persistence, ensuring buyers weren't taken advantage of and managing delays with pressure and care. This dedication extends to Judy, who made clients feel like family, and Chris Pierson, who went above and beyond to guide first-time homebuyers through every step.
Comprehensive Services and Support
Beyond residential transactions, the group offers a dedicated division for commercial real estate, catering to diverse investment needs. Their support includes comparative market analysis, strategic marketing, and delicate negotiation management. They also provide access to advanced digital tools, such as customizable property searches, financial calculators, and real-time market alerts, empowering clients to make informed decisions. Agents like Al Diamond are noted for going above and beyond to ensure all logistical needs for moving into a new home are handled, demonstrating a holistic approach to client satisfaction.
Transparent and Responsive Guidance
While the agency strives for transparency, client experiences underscore the importance of clear communication. Positive reviews highlight the stress-free nature of the buying process, with one client noting it took the stress out of purchasing their first home. The team's commitment to diversity, fair housing principles, and reasonable accommodations is also a key part of their community engagement. For those seeking a seamless transaction, the consistent recommendation of specific agents suggests that choosing the right team member is key to unlocking the full benefits of their professional guidance and local market mastery.
Better Homes and Gardens Real Estate First Realty Group: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,9 out of 5 from 63 reviews
Fantastic experience: Matthew Dickerson was my realtor and I’m very proud to say that. He is the best of best realtors to work with. Highly highly recommend matthew. Hard working, attentive, and dedicated to his work. Total bossman for sure! If I can rate above 5 stars I would give additional 5 star. I don’t usually willing write reviews without being asked to do so. In this case I willingly looked for the site to make sure I give Matthew the recognition without being asked to do so. Thank you for your hard work and dedication
Fantastic experience: Loved it Just starting to look for retirement home.
Negative experience: I don't remember visiting this place Sorry beautiful building though
Thank you for visiting our great train depot building. Hopefully you can utilize our amazing services soon and we can earn a 5 star ⭐️ from you
Fantastic experience: blessed to work with Derric Watson from BHGRE. His competence and professionalism made the remote buying process possible. also, sold my home a year+ later.
Negative experience: Drawing up false contracts and withhold important information about properties to get a fast sale. Do not do business with them
Negative experience: If one realtor represents the whole group then this place should be done away with. Robbin Bitner rented out a cockroach and bed bug infested house to me! He and his wife said they didn’t know it was infested, but there were bug traps set up all throughout the house as well as the tenants on the other side confirming a previous infestation! He uses someone close to him as his exterminator and the exterminator does not do a professional job. There were bed bugs on the steps and roaches in the cabinets as well as all over the floor! Some were dead but the majority were alive. At 227 KINSEY ST, Robbin caused a tort by breaking Ind. Code § 32-31-8-5 which states that: A landlord shall do the following: (1) Deliver the rental premises to a tenant in compliance with the rental agreement, and in a safe, clean, and habitable condition. (2) Comply with all health and housing codes applicable to the rental premises. by failing to deliver the rental in a clean habitable condition.
Negative experience: Refused to rent to me because of my mobility issues. They made several excuses about stairs, already rented (when it's still posted for rent), going to be going to another management company, etc... They even said they cannot accommodate me when the ADA and HUD rules say they have to make reasonable accommodations. The sad thing is about 3-4 of the realtors are on the list for the voucher program.
Ms Cornett,
I am sorry you have mobility issues, which can be limiting when looking at multiple level housing or housing elevated over a basement. Please keep in mind that we do not own the property, we are managing it for the owners. And you are correct in that Reasonable accommodations are and should be made, However costs associated with ramping or elevator would be allowed, but funding for it would be at the tenants expense. My son is 100% mobile only with a wheelchair, so I do understand obstacles to mobility. I hope this will better help you understand our role. I wish you the best.
Fantastic experience: Great people! Tracie is the best!
Fantastic experience: My experience with Susie Bond was Fantastic! She is top notch and kept me informed throughout the process. Would love to work with Susie again!
Fantastic experience: Very nice facility.
Fantastic experience: Manju Pokrel was my realtor from Better Homes and Gardens Real-estate on Richmond Rd. She sold my house in 12 hours. She is an experienced realtor and very knowledgeable. She kept me informed throughout the sale. Made the selling experience a lot less stressful.
Negative experience: Purchased a home using realtor from Lingle/coldwell (which was who my realtor worked for) and the place we bought was using a realtor from better homes and garden. After speaking to the seller of our property and I have the proof in a text message that his realtor and the sellers all decided to sell their property without disclosing it was in a flood zone. I know it’s our personal responsibility to have checked but with surgeries an moving (our moving company quit after one load because they could not or did not want to move some of my belongings) so I figured and my realtor said to trust her so I figured that’s part of her job not to do us wrong. My realtor from Lingle is really good friends with the realtor from better homes and garden that the seller used. My point I know the one realtor knew and I would also think she told my realtor. It’s sell as many as u can right now while the market is at its highest. My appraiser had nothing down and my disclosure statement was checked no for it not being in a flood zone and the seller admitted that to me in text as well. Right now it seems like they are getting away with it but there are others to try. Waiting on my appraisal of the property being appraised for what the property is worth being in the flood zone and finding out the difference. Point being we would have never purchased this home knowing that it was in a flood zone. Thanks! I hope Karma pays you back!!!
Negative experience: No one has replied to my messages. Could've had a sale, too!
Fantastic experience: Took the stress out of buying our first home
Negative experience: Non responsive so there's no option for zero stars
Fantastic experience: Chris Pierson helped us buy our first home. He went above and beyond, helped us through every step of the process, and answered any and all questions we had. His personal knowledge and passion was very valuable, and I am not sure that you would get that in any other realtor. I cannot say enough about him!! Thanks, Chris.
Negative experience: They suck
Fantastic experience: Excellent a e to enjoy parties
Fantastic experience: Nice website.
Fantastic experience: Wonderful! Very helpful in all aspects of sale.
Fantastic experience: Al Diamond is very professional and goes above and beyond to make sure all the things you need to move into a new home and taken care of. I really appreciate it.
Fantastic experience: Had a good time!!
Fantastic experience: Listed our house with her. Very friendly and helpful as always
Negative experience: I was lied to and my agreement was broken. I was made to believe certain repairs were made that had never been made. Buying my house through Better Homes and Gardens has resulted in me wasting every dime I had on a house that ended up being nothing but issues and isnt worth anything compared to what I was led to believe. Whatever you do don't trust their word. I was completely taken advantage of as a first time home buyer.
Jessica, It is unfortunate that you had issues with your home after closing. We assisted you with conversations with the seller , but remember, We did not own it. So rating us low due to the issues related to the house doesn't sound very fair. Respectfully
Positive experience: Pretty nice and clean park
Fantastic experience: Nice place! Clean, comfortable. The staff is very friendly, knowledgeable and helpful :)
Fantastic experience: Thank you Donna Backmeyer for all your hard work getting me into the home I wanted. You made the stressful process of home buying seamless and worry free. Even when closing was delayed because of a seller issue, you kept applying pressure to ensure I wasn’t taken advantage of and kept me updated on the progress throughout the process. I am proud to have had you as my agent and I recommend you to any buyer or seller looking for a painless, smooth transaction by a hard working, dedicated agent. There was never a point where I didn’t feel she was working directly for me. Thank you Donna Backmeyer!
Fantastic experience: Brian Lackey
Fantastic experience: Donna is the best one here
Fantastic experience: I will recommend Judy to everyone that is in need of a new home . I went through 3 other realitors to just get the run around or felt like they was pushy , Judy made us feel like family and went above and beyond for us to get the Perfect home .
Fantastic experience: Donna Backmeyer was my agent, she worked hard to help me find the perfect house for me,it took several months, I was about to give up,she did not. She asked me to change some of the criteria I was looking for, that made all the difference. She is friendly, professional and always listening.she will work hard for you too! Great job Donna I could not be happier and my family loves it too. Catrina
Positive experience: Beautifully decorated
Negative experience: Hasn't done much research for showing my house. Feel offended with the tone and attitude in the feedback. Not going to work with them again.
Negative experience: Beware of Flakey Dawn Tyree. Doesn't want to work ever. List your house and have it sit forever cause she doesn't answer her calls. If you can get her, just excuses for not wanting to work.
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