Fortify Property Management

Negative experience: Hello Pass due invoice and manage carlos does respond has blocked me so did your office . Invoice is On meld app 84th place.

Negative experience: Unreliable, unresponsive to calls or emails—completely wasted my money!

Negative experience: I've never lived in an apartment they manage, but I would imagine it wouldn't be a good experience because these people are incompetent. They have a listing on Trulia, a rental website, for an apartment. I called in and the lady who answered kept telling me that the listing does not exist, despite the fact that I was looking at it on my screen, and called the phone number on the ad to get through to her. She finally located it, and said that 'the listing is not in the system yet' and she couldn't see it on her end so she couldn't schedule a showing. I was quite confused how in the world the property management company who MADE the listing did not have access to it in their system and were unable to show the property. You have 1 job! To not be able to preform on such a basic request is absurd, especially considering that being able to handle requests to... see a property they posted for rent... is pretty much the core function of their business. If they can't do this simple thing, god only knows how ill equipped they must be in actually managing a property. Do better.

Negative experience: Simply put, this company has approached every issue unprofessionally. Or more so Tom Otor, the property manager. It’s only been 2 months of living at one of the properties and I already wish I could run. The first red flag was that he told us we couldn’t have plants on our stairs (that only lead to our door. We have bungalow style apartments) because then everyone else would want to have them too. WhTs wrong with that? The apartment was given to us extremely filthy, with a broken and dirty refrigerator and stove. When we inquired before move in about having these removed so we can bring in our own undamaged appliances because who wants to deal with gross, broken appliances for a year, the person showing us the place confirmed that they’d be more than happy to accommodate that request. We submit the request and the property managers lackluster response was that they were concerned about where they would put the broken appliances and eventually denied our request for that reason. Property manager of the year. We move in anyway and notice that there’s a leak in the bathroom which caused a giant stain they attempted to paint over. They have sent people to paint over it twice now, refusing to actually fix it. The heater was broken (which they never mentioned nor cleaned. It was full of dirt and pet hair from the last tenant and so were all the window sills which we cleaned and bought supplies for out of pocket when they failed to do so before move in). Original listing said pets were ok and the person showing us the place confirmed those details twice and now Tom, the most unhelpful property manager, is saying they are not. We are missing a porch light which was noted in the walk through inspection that a repair request was submitted for that and no one has reached out in 2 months. Communication is extremely slow. Takes 10+ days to get an email back if at all. Already living uncomfortably, it’s a shame that this company lies, does not care about its tenants and doesn’t train their staff to have a more accommodating approach. I would highly recommend renting elsewhere.

Negative experience: Apologies in advance if you’re reading this, as you’re most likely a tenant experiencing the issues a lot of us went through. Your rent and deposit are being raised to the absolute highest amount possible. Your apartment suddenly needs to be entered multiple times a week. Your life is being impacted in ways you never expected. You’re messages aren’t being returned. You realize you’ve become a number. A math equation. An unwanted expense. Their goal is for you to leave so they can raise the rent even higher. Their goal is not to help you in any way. Read the details in the honest reviews left on this page. Expect your deposit to vanish for needless reasons. Understand you’re playing a losing game with this company. Cut your losses and run. Landlords - shame on you for using a company like this.

Negative experience: Unprofessional.

Negative experience: TENANTS AND LANDLORDS BEWARE! Property Managers who don't know rental law or intentionally attempt to apply illegal fees to existing lease agreements. They also attempt to charge tenant's security deposits for obvious wear and tear items. As the owner of rental properties, I'd never use this company as they are exposing their owners to unnecessary litigation! As a basic example, this company charges tenants for "touch up painting" upon move out. As ANY property manager or tenant law advocate will tell you, painting a unit does not constitute "repairing damage" and cannot be legally deducted from a security deposit. Fortify PM is leading their landlords directly to small claims court.

Fantastic experience: I am highly satisfied with Fortify, and a special shoutout to Clark for always being attentive to my needs regarding any property issue. He's one text or call away and doesn't lag on you, always tries to find a solution swiftly and promptly. Very professional and kind. Thank you Clark and Fortify.

Fantastic experience: I am a Resident for Fortify residence in Inglewood located on Lemoli . I want to start off by saying I enjoy living here for various reasons . My apartment is spacious ( I even have a back yard & guarantee parkings ) and very well updated with commodities plus outlook . Another reason why I’m absolutely delighted about my housing is because of the management. The property manager Clark in charge of this location has been beyond helpful in every way , shape , and form constantly guaranteeing an elated outcome ! .Final reason this property is highly maintained for static appearance and cleanliness making it comfortable to go outside enjoying the atmosphere. This is why I think more people should try to rent from fortify because I believe they have reliable affordable housing and professional team at your disposal .

Fantastic experience: Fortify is a Great and awesome management company They have the Greatest management I would like to give a special shoutout to the Best manager of my Apartment complex Clark Moore Thanks for providing Great Resident Service You are much Appreciated Thank you!!!

Fantastic experience: They’re great!

Fantastic experience: THIS COMPANY RISES ABOVE AND BEYOND ALL EXPECATAIONS!!!

Fantastic experience: I want to start by saying this company has really worked with me during a tough time and have been more than understanding to my situation.. definitely a 5 star management company.. thanks guys

Fantastic experience: This property management thus far has been very professional and transparent throughout from the start of the application process to the day of move in. Clark in particular has done a great job keeping communication with me making sure that I dont miss any steps along the way.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I couldn’t be happier with the service provided by Fortify Property Management. I was a tenant in 2023-2024 and from the very first interaction, their professionalism and attention to detail were evident. The team is incredibly responsive, always addressing any concerns promptly and efficiently. They have a knack for matching tenants with properties perfectly, ensuring a smooth and hassle-free experience for everyone involved. The maintenance team is top-notch, handling repairs quickly and effectively. I highly recommend Clark Moore at Fortify to anyone looking for reliable and outstanding property management services. They truly go above and beyond!

Negative experience: By far the worst and most unprofessional property management company. They clearly are just gentrifying the area cause they definitely don't care about their residents. Lived in my studio over 6 years and now Fortify takes over and they want to get permits and demolish our Ingewood complex soon. Owner and this whole company is garbage!!!!!!!!!!! Update: After moving out and completing my walk out inspection on May 31st 2024. The agent stated my deposit would be returned in full. 25 days later my deposit has not been received. My attorney is moving forward with suing the property management company as they have violated several laws. I highly recommend an attorney if you move out & don't receieve your security deposit by the state required 21st day as mutiple people in previous reviews have mentioned.

Negative experience: Stayed here a year at a property managed by this company for a year. We never called for any maintenance , never gave any issues and we took care of the unit. After giving our 30 day notice, we allowed them to show the property so many times with no if and or buts so that they could hopefully find someone to rent our unit. Many days I was on my way home from work tired and they texted us if they or the owner could show the property at like 5 -7 pm. We always said yes, we never said we need 24 hr notice. They showed the property many times a week and we tried to keep it clean and ready to help. We did it because we know they need to post a notice 24hrs prior to be able to enter. To save them the need to always come out we agreed every time through text. Upon getting to our move out date, we emptied the rooms and cleaned what we could and moved everything out of the actual unit. We then kindly asked the company if they could give us until 9 am the next day to move out like 2 bags of clothes and plates that didn’t fit in our cars anymore in the garage. They agreed to help us out. We were grateful as my roommates housing situation was critical. And we assumed since we helped with the showing of the unit and always paying on time they could do that for us. But then that’s when we had more trouble. The security deposit was not sent on the way to us by the 21st day, the security deposit was supposed to be stamped marked with the date it was sent and it wasn’t. They deducted 350 or so to clean the two bedroom 2 bath, and about 300 for the carpet cleaning , and they charged us an extra day. We got charged and extra day($100) for having a couple bags of clothes and plates to move out from the garage. It sucks to know that you tried to be a good tenant and take care of the unit and always pay on time just to not be able to get help back. The company people wwre cool when we were able to get in touch with them which was very rarely, but the fact that they allow the owners to handle the security deposit and to literally hold our deposit hostage because they haven’t rented the place was messed up. Not happy after all this. I used I work in property management so I’m definitely not one of those delusional renters.

Fantastic experience: So, I had to get some stuff fixed in my rental, and Fortify’s maintenance crew was on it. Seriously, they were super quick and did a great job. Despite seeing some negative reviews from others, my experience was the opposite. They were professional, got the job done fast, and you could tell they really care about their tenants. Plus, it seems like they've listened to feedback and made some improvements. I was really impressed, and I'd definitely recommend Fortify.

Fantastic experience: I have referred clients to the team at Fortify Property Management and they are doing a great job.

Positive experience: What you’re about to read is a true depiction of facts as I experienced them. That being said I’m upgrading my review from one to three, due to a recent call I had with Josh the owner, who called me on a random evening on his own time to check in. As a small business owner I can appreciate what he was going through handling a rapidly growing company, and it seems like steps are being taken to improve things, not worsen them. tl;dr My experience with them was similar to what I’d expect dealing with an Airbnb host running far too many rental properties. Story: I submitted my notice to vacate to the property owner, who used to manage the property. I was looking for guidance on whether or not to proceed with moving out through him or through Fortify. It took several days but eventually, a few days into the month I was able to submit my notice properly through the Fortify portal. I never heard anything back. Time was running out, and with only a few days left before the end of the month I decided to start calling the office. It took several attempts to get someone to pick up, and my calls were not returned. In the meantime I found two new tenants to fill the rooms I had been renting. Due to the radio silence, they never received rental applications, even after multiple followups on their end as well. Three or so days before I was set to move out, belongings in boxes, I was informed that they actually required a 60 day’s notice, not 30. And the new tenants were not permitted to move in, because they had not filled out an application. That they never got. They ended up having to move in anyway because they had given notices to vacate at their old places. Being relatively broke from the moving process I was very interested in my security deposit. But 40 days after I had moved out they denied I was ever a tenant in the first place, and told me I wasn’t entitled to a security deposit that I definitely paid. After many more communications I finally got a check for a reduced amount. They told me an amount was deducted for cleaning, even though we never did a walk-through inspection and the room was now inhabited. A new check was cut. The place had old plumbing. Fortify quickly became aware. The homeowner and the property managers couldn’t get it together to ever get the pipes properly fixed. We had to call the plumber every two weeks to pull out the roots growing into the pipes. Eventually the plumber stopped coming because Fortify had lapsed on his invoices. Since moving out, I’ve had at least a dozen emails from Fortify reminding me to pay rent, tenant reminders, office reminders, etc. I’ve called at least five times in order to have my name removed from their system.

Fantastic experience: I highly recommend Fortify! They are professional, responsive and a pleasure to rent from.

Fantastic experience: As a first time renter I had the pleasure of speaking to Josh who assisted me in getting information on my lease I feel so much better now that I reached out . Thanks Josh!

Fantastic experience: I’ve only had and continue to have positive experiences with the team at fortify! I haven’t worked with a property management team that is as responsive and creative as the team is at fortify. I’ve had tough experiences with other companies in the past, but fortify has always been available to assist me in whatever I needed to get done! They have a genuine care for their clients. Thank you for making my life easier!

Fantastic experience: I have enjoyed my time living at our unit in Hermosa Beach. Communication was a little difficult at first, but then I realized if I just communicate through my portal, instead of calling the office, it was fast and easy.

Fantastic experience: I’ve had my building managed by Fortify for the past 2 years. Over that time, they’ve taken a complete mess left by the previous property manager and turned it around perfectly. I highly recommend them.

Fantastic experience: These guys are the best! They manage for me and I absolutely love it because it takes away so much of my own stress and worry. Total pros!

Fantastic experience: I live at their building on Queen in Inglewood. No real problems, but these rent increases come like clockwork every year. At least they take care of the repairs quickly.

Fantastic experience: I can't recommend Fortify Property Management highly enough! From the very first interaction, it was clear that they prioritize their tenants' needs and well-being. Finding an apartment can be stressful, but the Fortify team made the process smooth and transparent. They were incredibly responsive to all my questions and concerns, and their online portal made it easy to track applications, payments, and maintenance requests. Once I moved in, the professionalism continued. The apartment was spotless and well-maintained, and any minor issues I encountered were addressed promptly and efficiently. The maintenance team was friendly and knowledgeable, and the communication was always clear and timely. But what truly sets Fortify apart is their genuine care for their tenants. They go the extra mile to create a positive and supportive living environment. They organize community events, provide helpful resources, and are always available to offer a helping hand. I truly feel valued and respected as a tenant, which is a refreshing change from other rental experiences. If you're looking for a professional, responsive, and caring property management company, look no further than Fortify! They truly set the bar for excellence in the industry.

Fantastic experience: Excellent service, Fortify PM is a pleasure to work with. The team is super helpful, responsive and friendly.

Fantastic experience: It was a very easy and seamless process securing our unit in El Segundo, and highly recommend Fortify!

Negative experience: Living in Fortify Management property in Gardena has been challenging. The property lacks security as it's not gated, and parking spots are often taken by non-renters. The presence of gang members makes it an unsettling environment. Management is slow to respond, with frequent changes in managers. Additionally, there are no complimentary services; tenants bear the burden of paying for gas, light, trash, sewage, and water bills, determined by the management. Despite a 1-year lease, breaking it requires paying two months' rent, even with evidence of safety concerns. While Ms. Alexus Martinez, the last manager i spoke with is pleasant, issues persist. Rent is $1,595/month and now much higher, and extra expenses make this community in Chadron, Gardena, less than desirable. Consider carefully before choosing to live here. Rented for only 4mos and it was very stressful!

Negative experience: Most if not all of the 5 star reviews are from employees or friends of the company. Make no mistake, this is a truly incompetent, disrespectful, and arrogant property management company. They have zero regards for the tenants (human beings) living in the units they manage, and they go about their business with a disgusting and callous attitude. You can forget about any sort of proper communication as well. Even with major leaks in my apartment this year I had to reach out to their team several times to get a response for each and every request. In fact I was living in a hotel for 2 months due to a nightmare situation where a sewer main exploded, and I had to deal with the property management which was another nightmare in and of itself. These individuals should not be in a position where they are dealing with residential tenants. They lack the maturity and professionalism needed for this job. Somehow through their connections, they are managing several attractive coastal multifamily properties, so folks like myself are unfortunately forced to put up with their pathetic incompetence and their disrespectful, unethical attitudes. If possible, STAY AWAY from Fortify Property Management…

Fantastic experience: The services of this property management was thorough and very professional. They were prompt and responsive for all inquiries that were made. The level of detail and benevolence they provided for their services was superb. I would absolutely recommend them for any potential clients considering their services.

Negative experience: RENTERS BEWARE! We started renting an apartment unit from Fortify since May 2023 and here are a list of problems we've had to deal with: 1. On our move-in date, they had not cleaned the unit, shower faucet wasn't working, clogged pipe in the restroom causing water overflow in the sink, the keys to the apartment didn't work, they didn't have mailbox keys available for us, etc. We ended up having to push our move-in date several times. 2. Shortly after moving in, we find out that there is a rat infestation in the building. They obviously knew about the issue and never told us about it and let us move into a rat infested apartment. I've spoken to other tenants and they've had ongoing rat problems. They sent a technician and set some traps, but the technician said the real issue is the tall trees around the building that give the rats access to crawl up the units and onto the roof. He mentioned that he has advised management to cut down those trees multiple times, but management still hasn't taken any action on that. 3. Just yesterday, our kitchen and living room was flooded with dirty greasy water due to an old, clogged pipe underneath us. We sent a repair request a week ago over this urgent matter, and they said they didn't have anyone available until days later, even though I told them that the water level kept rising and it was was going to overflow. They only sent someone immediately once after the apartment had flooded and damage had already been done. They fixed the pipes, but we're still waiting on someone to come clean and sanitize the affected areas and waiting to hear back on how we will assess the damage to our belongings. So far this has been our experience in 3.5 months of living here. I've never experienced anything like this before with a rental property. It boggles my mind how incompetent this management company is.

Negative experience: POOR IN PERSON CUZTOMER SERVICE SKILLS... UMMM...

Fantastic experience: As a landlord who has worked with Fortify Property Management for the last 9 months, I am pleased to say that they have consistently provided me with exceptional service. From their attention to detail to their proactive approach, they have truly made my life easier. One of the things I appreciate most about Fortify is their ability to communicate effectively. They are always prompt in responding to my inquiries and are transparent in their dealings with both me and my tenants. This level of professionalism gives me peace of mind and allows me to focus on other aspects of my business. Another area where Fortify excels is their management of tenant relationships. They are skilled at finding quality tenants, screening them thoroughly, and ensuring that they understand and comply with the terms of the lease. When issues arise, they handle them quickly and effectively, which minimizes disruption to my property and reduces the likelihood of disputes. Finally, Fortify's financial management is top-notch. They keep accurate records and provide detailed reports, which helps me to stay on top of my finances and make informed decisions. They are also proactive in addressing any potential issues before they become major problems, which helps me to avoid costly repairs or legal disputes. Overall, I am extremely satisfied with Fortify Property Management's services and would highly recommend them to other landlords looking for a reliable, trustworthy partner to help manage their properties.

Fantastic experience: I’ve had a super great experience with this real estate agency. Specifically one of their agents Magdalena; she is super sweet and great at communication. She helped my sister and I find a place in Beverly Hills and she even negotiated the deposit price for us as well! Finding a place in La is super competitive right now and she made the process incredibly easy and tolerable! 100% recommend!

Negative experience: I had the worst experience. I applied for an apartment, was told I was approved and set a move in date. I was told two days later that they have to keep accepting applications. Magdalena was very unprofessional and do not recommend working with them.

Fantastic experience: The team at Fortify is extremely helpful and responsive. Highly recommend!

Fantastic experience: The team at Fortify is incredibly responsive and tech forward. I have referred multiple clients to Fortify and they have delivered every time. I highly recommend Fortify for any property management needs.