Coast and Valley Properties, Inc

Negative experience: Do not rent from these people. They are predatory and should be closed down. Would give 0 stars if I could. We rented from them for 3 years, prior to moving out, we asked what color the paint was to touch it up before we moved, they told us they don’t allow tenants to paint and that the allow for wear and tear, they obviously don’t because they charged us $600 for paint. They charged us $380 for supposed deep cleaning when we left the premises in good condition. Then they charged us $1400 for miscellaneous things such as cleaning a garbage disposal, putting rubber caps on door stops and fixing a soft close function on the front door, which after 3 years I would assume is general wear and tear. On top of all those charges they took our entire $1800 security deposit.They are fixated with it being a new property when we moved in, obviously now it’s not brand new because it’s been lived in for 3 years. They also have the audacity to inspect you twice a year. These people should be shut down, do not use them for property management or rent from them. I would rather take my chances in a tent under a highway bridge than rent from these crooks!

Negative experience: 1017 El camino real north where usted rent , a lot of these neighbors have like 3 cars for one apartment or they be blocking you from getting out

Fantastic experience: Me gusta su personal de trabajo de oficina , muy amables , y cualquier pregunta atienden rápido !! Les recomiendo!!

Negative experience: They only do tours if you apply. Very different from all the other property management companies I've been talking with and scheduling tours with. Strikes me as suspicious that they only allow tours after you apply and pay the $45 application fee. All the other property management companies I've talked with in the area have been able to schedule tours before applying. Read your response, that's not what the receptionist explained to me when I talked with her on the phone earlier today. She said no tours of any kind were possible before applying. Very unusual for this area from my experience.

Negative experience: They seem more interested in application fees than actually renting out a property

Negative experience: They take weeks and weeks "processing" the application but every time you try to call and ask they just say " we will call you back " but they never do please stay away these company poor managment poor on everything stay away and save yourself some money

Negative experience: Crappy property management company gives out misinformation to their tenants and leaves no names for those who have that false information , no professionalism at all

Negative experience: 314 San Vincente is the house I rented. Keep in mind the water bill will be high if you run the sprinklers, which they require you do, unless they were fixed. We were stuck with $300 water bills for the first 2 months because of a leak they would not fix and we were forced to pay. They then asked for our help to find the leak AFTER we moved out. They then told us it got fixed, but refused to send us the proof of it getting fixed, so we were unable to get a credit with the water company. The first week, my kids and I, had to pee outside in the middle of the night because the water stopped working and was backed up into the showers. This happened twice the first month living there. Keep an eye out for their sprinkler guy who will just walk right into your backyard, unannounced, and take pictures. Our young daughter stayed in the back room where you can see inside the window from the backyard. The house does not have a dryer vent and vents into the crawl space which is a fire hazard and not up to code, so I’m not sure how they get away renting something so dangerous. We had to pay to have it cleaned, as required in our lease, even though there was nothing to clean. I’d hope the property management took care of this, but they didn’t care when we told them. They are very rude and unprofessional. They don’t care about tenants and will nickel and dime you for every little thing on the deposit (including things you did, paid for and have receipts and pictures as proof). When we moved in, the house had not been cleaned like they said it was and we had to hire our own cleaners. If you bring up an issue they will make an excuse instead of resolving it. We brought up issues directly to the owner of the property management company, Amy, and still nothing was done.

Negative experience: DO NOT rent from this company!!! We were about as good of tenants as anyone could ask for and dealt with several issues during the duration of our lease. Within 2 weeks we experienced several plumbing issues, water leaks that made our water bill as high as 350 dollars a month and they were not fixed until after we moved out. Doing my own investigating I found that the leak was in the sprinkler system and I was told to simply unplug the system. When I explained to them that we should be credited for our absurd water bills due to a leak that was sustained before we even moved in they refused and told us to take it up with the water company. Come time to move out we spent many hours and money getting the house as clean as possible and the house arguably looked better than before we moved in. They tried to take nearly half our deposit for absolutely ridiculously reasons. Some being as much as 900 dollars for touch ups in the paint that could have been taken care of with a few drops of paint. Charging 230 dollars to remove a cloth from the house. Charging us for replacing a furnace filter that we told them we had replaced ourselves the day we moved out and had photo proof of replacing. And charging to replace weather stripping on a garage door that had a small rip which could be seen in their own move in inspection photos. To top it off we had come to learn that they had knowingly had us living in a house that was and still remains out of code with no dryer vent and was allowing all the lint from years to build up under the house just begging for a fire to start.

Negative experience: Dese que murió la Dueña Solo t ven como signo de dinero, según en la biografía de las empleadas de la oficina uuuyyy se preocupan por los inquilinos, aja !! De que pagues, pero de hacer arreglos nada, Según vino una trabajadora de pg&e y segun calificaba para refri nuevo, pero me trajeron uno usado y donde quedo el nuevo.. pura transacción con la encargada de aquí. Y uno no se puede estacionar ni media hora en línea roja aaa pero hay camisetas que asta hacen doble fila enfrente de la manager y eso no llama a la grúa.. hacen negocio

Negative experience: I was renting at 1017 El Camino Real, we had another previous property management and this company took over which started to charge for everything. Now that I was forced to move out due to circumstances and could not afford the rent there anymore they slapped me with a list of charges including inspection. But if I had stayed and had no way of paying I would of been forced to get out. It’s very unfortunate how companies now days work to their advantage.

Negative experience: I am reaching out to address a recent issue I encountered regarding the parking situation at our residential complex. It appears there may be some inconsistencies in the implementation of our parking policies, leading to confusion and inconvenience for residents. Specifically, I was directed to park my vehicle in a designated area only to later find out that it had been towed without any prior notification regarding a change in the designated parking regulations. This lack of communication and apparent policy shift has understandably caused frustration among residents. It is imperative that we maintain clear and consistent communication regarding parking guidelines to avoid such incidents in the future. I respectfully request that our management team provide additional training to staff members responsible for enforcing parking policies. This training should emphasize the importance of effective communication with residents and ensure a thorough understanding of the current parking regulations. Furthermore, I encourage the implementation of a more robust notification system to alert residents promptly of any changes or updates to parking policies. I appreciate your attention to this matter and trust that you will take the necessary steps to address these concerns promptly. Should you require any further information or assistance, please do not hesitate to reach out to me directly. Thank you for your cooperation and understanding.

Negative experience: This is a terrible property rental company. Not only do they charge for water, sewer and trash where you rent, but they also charge for maintenance on the place you are renting. They take from you what they can - I would avoid living anywhere where they manange

Fantastic experience: I want to say thank you to Coast and Valley Properties for the roof over my head. I was in a situation I don't desire upon nobody! Coast and Valley gave me peace of mind. They are very efficient when requesting maintenance. The apt. meets my needs. I highly recommend them and rate them a 5⭐

Negative experience: This is the last time I EVER rent with this property. They rip you off and take all your deposit and on top of that you end up owing them. They charge for the stupidest thing things. Please be aware of this company. Also increasing rent every year and to renew the lease there's a $100 fee. Worst experience ever!

Negative experience: Esta personas no tienen dignidad. No nos respetan. Nos dan permiso a estacionarios en un lugar y luego nos llaman la grúa. A la vecina, antiayer, le llevaron el carro de su hijo que estaba estacionado en el estacionamiento de la inquilina.

Negative experience: Be aware of all the terms, they will find any little excuse not to return the deposit, I got deducted almost $1000 from the security deposit. I was in a 2 bed one bath @ Sunset Dr. In PG and my asigned parking was always a problem,others always use it. The stove and vent were rusted and old, the whole building is old and, I got large rats on cupboards, the closet doors broken and I got cuts from rolling them ,smoking neighbors and the place trashy and getto. The windows are so old and feel like can brake when you roll them to open them. Be aware I never used the fire place and they charged me a large fee for "cleaning" the tile in kitchencounters id so old and the bathroom old and all fallen apart. FYI ,they want you to leave it shining .They raise the rent but the place stays the same old and unkept. I would never rent from this company again if I needed. I was only renting for a year while I sold my house and got another property. I am hoping to help new renters be aware. There are better companies in Monterey.The unit I left is renting for a fortune after they charge me to fix all the issues. I was an only occupant and used the place as a second home , I work 16hrsx6days and was hardly there , my bank sent direct payment to the company and I treated them well. They lack honesty and transparency. Is about money, no human consideration. Karma will get to them. Just be aware and read your contract well , know what you are sighning. Also BBB report. Zero ⭐

Negative experience: Absolutely no reputable company would require you to pay an application fee before letting you view a property.

Negative experience: They won't let you view a home until you pay the application fee and then once we applied they said the home we were interested had already been rented even though it still showed on their available properties for weeks. Then when we transferred our application to another property they said we didn't qualify. Although we make more than 3x the rent, credit is average and rental history is excellent. I may have not left a review if the response the owner provided would have been emailed to me when I responded to the denial of the application. I sent an email reply to Kim in 4/15 and never received a response back as to the details of the denial and the ability to use the application towards another property.

Fantastic experience: Someone that works with u to the best information presented to them.

Fantastic experience: Great people, and they do their job!

Fantastic experience:

Negative experience: They want me to fill an application before even viewing the property. I’m not paying $40 to see a house I might not even want to rent…No thank you

Fantastic experience: Let Me Start By Saying we are very impressed by the way they treat you when they answer the phone and even more happy when you walk in to the Office they treat you like Family and very warm welcome. I want to thank the staff and the owner of Coast and Valley Properties . Thank You

Negative experience: Why accept application fees if application wouldn't be processed? How would one know? Not one single previous landlord was contacted. No notification of what even happened to the application but property is still advertised. Follow up call and the person who answered could not provide one answer to any of the questions besides, "I am not sure or I don't know".- Fees taken and couldn't get any response. Can't claim bad references because there are none, can't claim financial guidelines not met, because they are guaranteed, Can't say work history wasn't met, employed for over 5 years same respectible company, can't say bad credit was to blame, there was no credit check and Fico score is 759. No bankruptcy, no evictions. For whatever reason in not processing or considering the application, at the very least, some type of notification would have been both professional and appreciated. This review was written on behalf of a recent applicant.

Fantastic experience: Called to inquire about a unit and Linda I believe answered and she was extremely nice and sweet about it and had zero attitude like other places that I have called. Would love to work with Coast & Valley Properties in the future since I had an amazing first impression already.

Fantastic experience: Coast and valley properties are a really good company to do businesses with! We moved in to Monterey county last year and we had the opportunity to rent a house from this company. Kim and Linda were really helpful since day one! These ladies are really efficient, friendly and very knowledgeable which made it really easy for us in the whole process of renting a place. once we got approve to rent the house everything was done electronically which made it really convenient for my lady and myself. we were able to move in to the house quicker than expected! Since we were really happy with this company We have now done business with Coast and Valley properties a second time! We upgraded our house to a second bigger house to live in while still being with Coast and valley. We can even pay our rent from their app which makes it a time saver any day. I know it’s a hustle to sometimes have inspections done at a house when you are renting out a place but not with this company. We have the gentleman Dominic come to our house do the standard inspections and Dominic does not make you feel like he is there to tell you that there is a lot to fix in the house. he is very professional and friendly! he doesn’t give you the feeling you are gonna get a big list for you to fix in the house. Coast and valley properties are a company you want to rent a house from. I highly recommend them!!

Positive experience: The property is okay. There are nice neighbors around this area. I have a few concerns, but overall the area is okay.

Negative experience: This started off as a great experience when one of their staff members met us on a Sunday to open our rental. It was all down hill from there. The house we rented was in rough shape. The carpets had not been cleaned prior to our arrival and there was tons of clutter (cans of paint, cardboard, fire extinguishers, old toilet seats, an old vacuum cleaner, scrap wood, old light fixtures) much of which had been eaten by mice or rats in the garage. There were also two periods of time that we lost heat in the house and the furnace had to be repaired. Our electricity bill during this time was over $600 - it was normally around $250 per month. All of these issues were promptly brought to the attention of the staff. When necessary, photos were also provided. Communicating with the staff was painful - both via email and on the phone. They were completely unsympathetic to our loss of heat, our high electricity bill, and most other issues…and at times, we’re pretty slow to get the necessary repairs. We tried several times to reach Amy the owner - she would never return our calls - nor our emails. As we ended our lease we ensured the house was in much better condition than the way we found it. We had the carpets professionally cleaned and the interior professionally cleaned. We removed all of the clutter which had been left by the previous renters/owners. YET, Amy and her team tried to charge us to have a set of blinds in the bathroom and the drip pan in the oven replaced (I think she charged us about $300 to make these repairs). We lost heat in our house for several weeks, our electricity bill was more than twice what it normally is, we had to take time off of work countless times to meet vendors and get the necessary repairs, had to have our carpets professionally cleaned when we moved in, and yet, when we moved out, Amy’s team tried to nickle and dime us for blinds and a drip pan. It all seemed extremely petty. Thank goodness I had saved all of my correspondence with Coast and Valley Staff. When Amy tried to deny the issues we had had during our tenancy, and even deny that I had emailed her personally, I was able to provide her with all of the emails. She then tried to argue and re-litigate every single issue over the 24 month tenancy with us, either trying to minimize the issue or our level of effort in trying to get the issue resolved. Again, incredibly petty. I will say that after a few days of this arguing back and forth we were able to get a full refund of our deposit. A tenant shouldn’t have to go through all of this! My wife and I own rental property and have rented 3-4 times during my service in the military. This was the worst I had ever seen. Run away from this company, if you have any other options! Unfortunately I think this is just the way it is in California, especially in Monterey.

Fantastic experience: Honestly I was in quite a bind before a friend of mine referred me to Coast and Valley Properties and they went above and beyond to give me and my small family somewhere to build a home. Super responsive polite and all around great experience! Thanks to them I have my own place to call home!

Fantastic experience: Great place to rent from

Positive experience: alittle strict on rental

Fantastic experience: I have been a tenant of there's for a while now. I have had nothing but great service. They are very nice. When I need something fix they are very fast on getting it done.

Fantastic experience: I have used Coast and Valley Properties as an owner and also as a tenant. I was TOTALLY satisfied with their service as an owner, they did an EXCELLENT job finding a GREAT tenant. As a tenant of a rental, i had excellent service and when i had a problem it was resolved quickly. I would HIGHLY recommend Coast and Valley Property Management as an owner and as a tenant.

Negative experience: They don't keep up their apartments or keep the washers and dryers up to speed, one has to call and constantly complain to get things done.

Fantastic experience: Great atmosphere and excellent customer service

Fantastic experience: Amy is so full of energy and passion for property management. She is fantastic at what she does and is one of the very best. I highly recommend her services.

Fantastic experience: I have worked with Amy on numerous projects over the years. She is one of the most reliable people I have ever met. Her work ethic is top notch and I would highly recommend her to anyone who asked!!! Make sure if you give her a call!

Fantastic experience: Amy Salmina is an extremely competent property manager. Her attention to detail is highly admirable. For example, she took numerous pictures of our property before its most recent rental, to ensure that we would have a record of its condition at the time, in the event of a future dispute over responsibility for any subsequent damage. She also promptly located new tenants after the previous ones moved out, and obtained excellent rental terms. Her knowledge of local market conditions is remarkable, and we give her our highest recommendation.

Fantastic experience: Coast and Valley Properties is one of the property management companies of Monterey County that is keeping up with the times. Working with Amy Salmina in making this company grow into the best property management business of the central coast is our goal. I look forward to meeting new customers and keeping excellent customer service as our first priority. You will see great professionalism and devotion that Amy puts into her business. Amy loves doing property management and meeting new people. She is very knowledgeable with years of experience in real estate. Having married a contractor she has the experience and backup needed to help owners and tenants with their properties. You will not be disappointed!

Fantastic experience: Being a professional Realtor for 15 years I have had many occasions to work with various property managers. In my experience Coast and Valley Properties is by far the most professional management company out there. Amy Salmina is honest and very hard working and she always makes sure her clients are her first priority. I have referred several clients to her for their property management needs and they are all, without exception, very pleased with her service to their property and her integrity in working with them. I would recommend Coast and Valley Properties to anyone who needs property management, either commercial or residential, Amy handles it all with ease and professionalism.

Fantastic experience: I have had the pleasure of working with Amy Salmina for several years. Her attention to detail exceeds others. She listens to what you want and will seek all avenues to find it. Amy is client friendly taking the time to make sure you understand the language realtors, banks and mortgage companies use! I would highly recommend Amy at Coast and Valley Properties.

Fantastic experience: Coast and Valley Properties is professional, knowledgeable, and personable. Amy Salmina has a deep understanding of the local real estate market and can precisely match what's available to her client's housing needs. Real Estate can be complicated, and it's a big decision, so when you need to trust a pro to help you Coast and Valley Properties is a trustworthy choice.