Chelsea Management

Negative experience: Money hungry and unprofessional. Doesn’t care about the residents

Fantastic experience: Thank you to Dream Bay Condo and Chelsea Management group. Especially Simon B , who was always very helpful and accomidating to me and my needs. Was a pleasure and great experience renting with them.. i will truly miss this appartment, glad i have the memories!

Negative experience: Have been dealing with a ongoing infestation of mouses in my apartment for months now. I went on vacation in December told mark the manager for Lincoln Green apartments that I saw and heard some rodents in the apartment so he can get exterminators in the unit while I was gone. Two people came in in the span of 3 weeks and look at the mess that was present! With all the droppings on the floor they only placed a few mouse traps on the floor. Frustrated with the issue I went to mark and he was the absolute worst. Doing everything possible to save a buck. I had to throw away my couch my bed my children's toys and was told im not eligible for compensation. Rather then give me a new unit they left steelwool in my whole bedroom and with all the droppings management told me to pick it up! The issue persists and mark and management have been everything but helpful. If you see positive reviews on Lincoln Green its because they have rent credit raffles and anyone who leaves a positive review gets a additional raffle. So please stay away from them they are HORRIBLE. Look closely at the pictures and see what I came back to the carpet isnt that color that is literally hundreds of droppings. And yup thats mouse droppings on my kitchen appliances as well. The steel wool you see is because the way this place was built there are so many entrances due to faulty construction but

Fantastic experience: I cannot say enough good things about the team here at Indian Ridge. It’s rare to find an apartment complex that genuinely feels like a community, but the crew here makes it happen. They aren’t just employees, they're caring, hardworking people who truly go above and beyond for the residents. Whether it’s a small maintenance request or just a friendly wave while they’re out on the grounds, you can tell they take immense pride in what they do. "Good enough" isn't something you'll hear from the maintenance crew, everything is done with precision. If you're looking for a place where management actually cares about your experience, this is it.

Negative experience: One of the worst property management companies. Please do not rent or lease any properties from them. They are inconsiderate and will be little you when you speak to them. Worst experience ever

Negative experience: I rented an apartment when this company owned 500 Upsal. At the time to move it it was a discount on the first months rent, last month and security to move in. Please make sure your lease states this before paying! When a new property management company took over this company lied and said I only paid security then lied and said I paid first month and security per my lease. Legally after you renew your lease after the first year a landlord has to give you your last months rent back! They got over on me big time!

Negative experience: . ABSOLUTE the worst place to live , when they got bought out 2 years ago by Chealsea Management you were no longer a resident you are scum on the bottom of their shoes and all they want and care about is your money. Moved in Aug 1st 2021 rent was $1225 then it increased to $1255 normal then it went to $1425 to $1700 so 3%, 14% to 19% they just make up numbers or should I say they go off market value which should be used for someone new moving in not a current tenant and then the best is they are redoing them so you could move in today paying what someone who has lived there is paying but you have this beautiful apartment and maybe at the price is worth it but someone who lives there has a old apartment. So they are the most ignorant show 0 compassion for anyone. So I was recently evicted for failure to pay rent which we all know that’s what happens but unfortunately my 14 year old son was diagnosed with cancer and I don’t get to work a 40 hour work week so it’s not like I took that to my advantage I used my resources to get help for my back rent. They received a promissory note and they could of cared less because it wasn’t money in there hand so the constables come kicking me and my 2 sons then I asked when I can get my belongings out and they gave me 2 days from 10am to 3pm leaving stuff behind I asked when I can get the rest of my stuff and I have yet to hear from them. So I am currently working with a lawyer because they did in fact receive payment but it was after the fact of the lock out day by a couple days. Also I have sent letters to them over a year ago requesting maintenance request they disregarded them matter of fact put the letters back in my mailbox and one of them pertained to a handicap spot for my son. My neighbors told me that they already gutted my place and are redoing it so that’s all they care about but keep in mind constantly ask for a ledger because everyone of mine shows a different amount they charge for late fees, court cost which by the way they charged me twice for the same time frame. After meeting with a lawyer I found out what my rights are and what they are not allowed to do in the state of pa bucks county I suggest do not move here the guy Joe is a lier in the office I asked to talk to corporate he says oh ok let me get them on the phone sat there and texted acting like he was getting corporate on the phone and then proceeded to tell me bullshit then i talked to corporate and they had no clue what I was talking about. They are absolutely the worst to deal with and don’t you dare be late for a legitimate reason you are 15’days late on rent expect to go to court and then all the fees and whatever else they want to charge you will be like me and then they have another place redo. Good luck

Negative experience: I was trying to report noise issues to the management. However, it has been a month since I reported the issue. No action at al. It pushes us have to talk them in person. Hope they can solve my concern asap.

Negative experience: I spoke with an Esther with this company in regards to my water bill being $52 which that is ok. The problem comes in where they tacked on an entire $72 late fee to a bill less than what's owed. Esther was rude condensend8ng, and her response was I'll waive the fee if u pay today. I said I can pay it Wednesday, she proceeds to say well that's the fee and pretty much she can't remove it. The fact she remained unconcerned and just ignorant about this matter has floored me. Im filing a formal complaint cause I don't thing this is legal to add a whole $72 for a $52 bill. Please don't Ever deal with this leasing company. Esther is the worse person to ever deal with. I've had several issues with her with raising rent to over $110 each year, and there is never no remorse, no let me see what I can do or nothing. I've been a tenant at one of their properties for 5 years now and the treatment is disgusting.

Fantastic experience: I wanted to take a moment to express my gratitude for the opportunity to work with Garner House/Chelsea Management at your property in Hatboro, PA. It was truly a great experience collaborating with you and your team. From the initial planning stages to the final execution, your clear communication and supportive approach made the entire process smooth and enjoyable. We appreciated your openness to ideas and feedback, which allowed us to achieve a fantastic result that met your expectations. The professionalism and enthusiasm you brought to the project were inspiring, and it was a pleasure to see our efforts come together successfully. We are proud of the work completed and hope it adds value to your space. Thank you once again for trusting us with your project. We look forward to the possibility of working together again in the future! Best regards, Tricia K.

Negative experience: Refuse to do anything for their owned property having issues with aggressive restricted dogs and drug activity

Negative experience: I have been in my apartment for less than 1 year. It was "supposed" to be renovated. The floor was installed incorrectly and my foot went through the floor. It's also separating in various spo

Fantastic experience: Chelsea has take over petoni in philly. I haven't really interacted with the on-site manager, and I'm not even sure of a phone number, but I've been emailing Esther, and just with my experience with her- I'm very excited. They've removed trees that were the cause of reoccuring squirrel infestations, that the last management company took weeks to just get pest control out for. Within the first few weeks I saw the new management walking the property, they had massive dumpsters to clean out and flip apartments, I got to see a new one when walking by, they're beautiful! The updated units look so much better than the landlord special I walked in to in 2020. I'm excited to see what they'll do, I was considering leaving at the end of my lease, but with chelsea here in stead of the old one, I might actually want to stay. The old management company jacked my rate from $980 to $1100 "to meet market" but I assume it was actually because they were sinking after covid and trying to get back their losses, as long as chelsea is fair and doesn't charge me updated apartment rent for a non updated apartment I'll be happy.

Fantastic experience: The best place I have ever live in! Manager of the garner house is the person to come, she is so helpful and always answers! Can’t thank her enough! Thank you! If you are looking for a place to live! This one is the best one! No doubt!

Fantastic experience: My Garner House/Chelsea management experience has been outstanding start to finish! While living at Garner house Hope was always available to help in any way and you could always count on Miro for outstanding work and repairs. I couldn’t ask for a better experience. Highly recommend to anyone!

Fantastic experience: The manager and staff are exceptional. I am wheelchair bound and was having an issue with the toilet. Hope got right on it and I now have a ADA compliant toilet and Miro did a great job of getting it installed. Anytime there is a problem they get right on it, usually within a day.

Fantastic experience: Hope and her staff are the best. I love living at the garner house. She is the best land lord I've ever had .I'm 68 and have had a few. I give her 10 stars.

Fantastic experience: Hannah at Stonington Farm is the best. She made my move in a seamless process.

Fantastic experience: The management here is beautiful I can always depend on her getting things done quickly she's the best

Fantastic experience: Hope is the best! Always attentive to residents needs! The staff is also great!

Fantastic experience: Such an amazing place to be! Hope is a god send

Fantastic experience: Best management company i ever lived at. You guys are the best !

Fantastic experience: Having lived at Gardner House in Hatboro, PA, for the past year, I can confidently say it has been a delightful experience. Nestled in a charming neighborhood with tree-lined streets and historic architecture, Gardner House offers a serene retreat that feels like a true home. The apartment itself is a blend of historic charm and modern comfort. I love the hardwood floors, high ceilings, and beautiful moldings that give the space character. The large windows allow plenty of natural light, creating a bright and airy atmosphere throughout the day. The kitchen is well-appointed with updated appliances and ample cabinet space, making meal preparation a breeze. The amenities at Gardner House are fantastic. The courtyard is my favorite spot—it's beautifully landscaped and provides a peaceful place to relax or enjoy a morning coffee. The fitness center is well-equipped with everything I need for my workouts, and the community room is a great space for socializing with neighbors or hosting gatherings. Management here is top-notch. They are always friendly and responsive to any questions or maintenance requests I have. They truly make an effort to ensure residents are happy and comfortable, which I really appreciate. Location-wise, Gardner House couldn't be better. It's within walking distance to downtown Hatboro, where there are plenty of shops, restaurants, and parks to explore. The neighborhood is safe and inviting, with a strong sense of community that makes it feel like home.

Fantastic experience: Love this place. The property manager is amazing.

Fantastic experience: The staff are very helpful and my apartment is absolutely lovely! I love living here and am grateful i found this place!

Fantastic experience: Excellent Staff!! I love living here

Fantastic experience: Hope and her team are amazing

Fantastic experience: My Garner House/Chelsea management experience has been nothing short of wonderful! They’re constantly improving the building, amenities, and apartments. The building is safe and secure and the residents are amazing. Hope is the best property manager imaginable and Miro does incredible work and repairs, not to mention that they’re both incredibly kind and caring employees. They go out of their way for their residents. Chelsea Management is consistently working to improve the building and quality of life for residents. It’s been wonderful so far!

Positive experience: Property manager is great. helped fix problems i was having. new units look great.

Negative experience: DO NOT RENT FROM CHELSEA MGMT! We have had a bug infestation from early on in our lease and 6 months and we found mice. Haven't fixed a single one of my issues without me literally begging for it and asking for an update every single day. I have only dealt with one person, and he has proven to be absolutely useless. This company does not care about its tenants in any way, shape, or form. If you rent from these people you will regret it. I would give 0 Stars if I could.

Fantastic experience: I love my apartment at Ridge Garden Apartments. My leasing agent, Robin is wonderful. The maintenance crew is on the ball. Whenever I have an issue, they’re fast and efficient. I would recommend Ridge Garden to anyone I know who may be in the market looking for an apartment.

Fantastic experience: We had a smooth move in at Harbor apartments in EHT. The management was very nice and responded immediately to any questions. This seems to be a very nice community.

Negative experience: I was a tenant for over ten years. In the beginning I was not the best of tenants. I managed to get thing back on track. I appreciate Shim Shea! He handles situations professionally. We came to an agreement where we met half way. I am very pleased with the outcome and glad I ASKED for a manager. I see why he is in that position. Definitely a people's person.

Negative experience: When you have a problem they don't seem to care and do nothing to address the issue ,they are the worst

Negative experience: This property management is inconsiderate of their tenants been through a lot dealing with this management for a year of leasing from car thefts on their properties, pest and doing half jobs in repairs. The amount people pay to rent these properties you would expect them to be on top of everything especially with having surveillance in case anything occurs on their properties other than just theft but they are so quick to wanting your money FAST instead of fixing the main issues or answer your questions/concerns through phone or email when you call to get in contact goes straight to voicemail lack of communication. They would move most of their tenants into a incomplete apartment that still needs work done and you got property managers saying offensive comments, being disrespectful, telling you half information and when you go report the higher supervisor in the management they don’t really do anything about it or care I wouldn’t recommend anybody renting I should’ve looked at the reviews before I decided to have me and my partner rent from this management in the first place because they are low and the same issues I’ve been facing everybody else has already but this is a lesson learned just keep searching and look at the reviews first.

Negative experience: Worst property management ever.

Negative experience: Horrible management company. Gave us a 2 week notice of a $300 dollar rent increase, once we decided to go monthly management cut our internet cord and refuse to do anything about the situation. The buildings are poorly maintained with constant water shutoffs. Avoid this management company if you want to live comfortably. Edit: Management has reached out to me asking to take the pictures down... They haven't fixed any of the problems but want the review off of the internet. Very shady business by these people.

Negative experience: do not rent from Chelsea management all they is hafter we go to court i hope management stop hassling me assle me because they want to force me to move so they get more money

Negative experience: I rated this company on another email account. Yes I live in one of your Voorhees NJ properties. And while your office team is somewhat responsive…I always seem to get your calling service rather than actually a real employee. The grass hasn’t been cut in over 2 and the grounds look like they have been abandoned. The hallways and walkways are filthy, and Malky sent me a threatening email to find out when I would pay my “ overly large balance” of $800 after being 3 days late. I promise you will find me now! And take heed anyone trying to live here. Money is all they care about. The Will skimp and cut corners on repairs and maintenance, prolong simple maintenance issues and then advertise this as a place where “upscale living” begins. Yes. If you lived under a bridge previously, this is definitely upscale…beware this horrendous place and Chelsea Management wherever they pretend they care about anything other than turning a profit and exhorting money from it’s residents!

Negative experience: Trash. Management cares less about anything in these buildings. Dirty parking lots, glass not cut or maintained, hallways, stairs and walkways are filthy. And do not dare be even 3 days late on rent , they will threaten you with eviction proceedings. ( I paid half my rent late and they told me they will pursue legal action because my balance was so large!..!!! I have the emails as receipts! Horrible management team!

Negative experience: I was a tenant under this property management company for three years. Towards the end of my time there the quality of customer service declined greatly. It's absurd how there was no real effort made when issues or concerns were brought to management while rent increased by $120 for each month yearly.

Negative experience: I live @ Tacony Crossing in Olney, recently bought out by Chelsea Management from Adams Run/One Wall Management in December 2021. For the last 2 days (and counting) my building has been without hot water, and going on 2 days without running water. I was notified via text yesterday morning at 9:14a of the following: “Good morning. We am aware of the water situation. I am sending a plumber out. It turns out we have a leak in the hot water line. He will be out shortly to remedy the situation. Thank you for your patience.” As I type this post, the water is off. I visited the Management Office myself and was told by a receptionist “we’re working on it”. No emails, phone calls, or visits have occurred to advise tenants of updates. Every winter there’s a water issue and every time, no notification. It is the dead of winter and people can’t wash their bodies, babies, or homes. I have an elderly couple who advised this is a medical issue for them and the Answering Service hung up on them.

Negative experience: Rented an apartment at the residence at harbor landing. Lease started 6/1/2021. In October I told them I was no longer living in the unit and went through a long process of paying fees and giving notice to get out of my lease. They knew my situation and did everything they could to charge me as much money as possible. Gave them my official move out notice on November 15th and was gone by the 25th. I terminated my lease because family problems came up forcing me to move home and I could no longer afford to pay for it. Horrible experience with this company as they put together every single fee they could think of to make me pay. Ended up costing me over 5k in fees to get out of my lease, and they kept my security deposit, when I had no other option other than to leave. Unbelievable. Ruthless employees, horrible horrible customer service. If I could give 0 stars I would.

Negative experience: The absolute worst management company. No one seems to have any accountability. Customer service and accessibility is horrendous. I’d love to show photos of mold, cracked ceilings, and other illegal maneuvers by this sham of a company. Clearly they care more about game playing and manipulation than anything else. I sure hope they don’t acquire more properties in Maryland.

Negative experience: The absolute worst renting experience of my life. The staff is clueless. They don't know what they are doing. They will dodge your calls, over charge you, and apparently no one in corporate has a supervisor. So you can't make any complaints because it will go to the person you'd complaining about. The place really isn't worth the money either. Maintenance is lazy. The list goes on. Don't do it.

Fantastic experience: I had a little bit of a rough start with the company. However, the management proved to be excellent and worked with me to resolve my issues very professionally and satisfactorily.

Negative experience: Honest Abe Destroyed Emerson Flats apt complex. Terrible management, no maintenance help when requested filthy conditions (kids got lice & bedbugs from previous residents). Thank God I got out of there. Good luck, Brian Sweeney.