Michelle Underwood, REALTOR
Trusted by families and investors across Lake County, Michelle Underwood is a dedicated REALTOR® and Seniors Real Estate Specialist (SRES®) with over a decade of experience in Northeast Ohio’s residential market. Headquartered in Mentor, Ohio, Michelle provides comprehensive real estate services tailored to first-time buyers, growing families, and seniors seeking to transition. Her approach is defined by integrity, clear communication, and a hands-on commitment to ensuring every client feels supported and confident from listing to closing.
With a proven track record of selling over 150 homes and generating more than $35 million in sales volume, Michelle combines deep local market knowledge with strategic marketing. Whether you are navigating the excitement of buying your first home or looking to sell a legacy property, she offers personalized guidance that prioritizes your best interests. Explore her curated listings or schedule a private showing to discover your next dream home.
Opening hours
- sunday: 13h-17h
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Photos of Michelle Underwood, REALTOR
Michelle Underwood, REALTOR: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
5,0 out of 5 from 69 reviews
Fantastic experience: Michelle did an excellent job of pricing our home and providing guidance in the selling process. She made the entire experience seamless with her organization skills. She did an excellent job of representing our best interests in the transaction. I highly recommend working with Michelle Underwood!
Awww, thanks, Amy!
Fantastic experience: Selling our late parents' home was an emotional and overwhelming task for my brother and me. From our very first meeting, Michelle showed incredible compassion, patience, and professionalism.They understood the delicate nature of our situation. She guided us step-by-step, handled all the details with care, and kept communication clear and prompt. Her market knowledge and steady support made a difficult process feel seamless.We are so grateful for her kindness and hard work. We recommend Michelle Underwood without hesitation to anyone needing a thoughtful and expert real estate agent.
So glad I could help you!
Fantastic experience: Michelle was quick and effective in selling the house.
Thank you Rob! It was a pleasure working with you to get your parents home sold.
Fantastic experience: Michelle is honest, helpful, knowledgeable, and truly caring. Her faith, integrity, and understanding make her wonderful to work with. She is personable, trustworthy, and genuinely has her clients’ best interests at heart. I highly recommend Michelle!
Thank you, Laura. Being able to meet your family and help you all has been a pleasure and honor.
Fantastic experience: I needed to sell my Mom’s property after she had passed away. Michelle reached out to me, as did many others. Yet, her calming, knowledgeable personality was just what I needed to guide me through that process. I appreciated all of the data, advice, and availability she gave me throughout. I highly recommend Michelle and her team at Platinum Real Estate for any of your real estate needs.
Thanks Chris!
Fantastic experience: Michelle is very nice and responds to any questions you have very quickly! She is willing to help you understand the process of selling and or buying a home so you don't feel overwhelmed!
I’m so excited for you and the family as you settle in!
Fantastic experience: We absolutely loved working with Michelle in our home buying process! She was so patient and kind with us with all of our questions and concerns as we went through this process for the first time. She found us the absolute most perfect house for our growing family! We would recommend her over and over again!
Grace, you both were so kind and delightful to help with your selling and buying process. I love that the house that we hoped for you actually was the one you purchased! Can't wait to see how you make it yours, plants and all. :)
Fantastic experience: I truly cannot say enough good things about Michelle. She has been by my side through some major life changes and made what could have been an overwhelming process feel manageable every step of the way. Her knowledge and attention to detail are unmatched, but what stands out even more is how much she genuinely cares. She was always available to answer questions, explain things, and advocate for me. She made me feel like she was fully invested in helping me find the right place and make the best decisions. I’m beyond grateful to have had her in my corner during such an important chapter of my life. I would absolutely recommend her to anyone.
Martha! I'm so thankful to have been working with you over the years. You are a delight.
Fantastic experience: Michelle is such a patient and supportive realtor. She was a friendly smile when everything felt heavy and scary. She answered every what felt like silly question, made herself always available. She is so kind, respectful and an all around joy. I will recommend her to everyone I know ! This process was so easy and flawless with Michelle!
Thank you! I'm so excited for you all to make this beautiful house YOUR home! Well done!
Fantastic experience: Michelle is friendly, thoughtful and so helpful! Michelle came to check the house out and was so patient with the kids and dog. She gave us her thoughts and after listing the house she hosted open houses and used different marketing techniques. Michelle was easy to work with and sold our house in a reasonable timeframe! We would highly recommend using Michelle as your realtor!
Thank you, Jaime! Excited for your next chapter.
Fantastic experience: Michelle was great to work with! Knowledgeable and super helpful!
Super glad to be able to help you through the transition!
Fantastic experience: Great experience from start to finish! Very knowledgeable, responsive and easy to work with. Made the entire process smooth and stress free.
Thank you, Skylar!
Fantastic experience: Very helpful and knowledgeable for someone like me moving out of state. Great advice and good referrals. Would recommend Michelle as a great realtor.
Elena! You were a privilege to help. Thank you
Fantastic experience: Michelle was awesome to work with! She walked me through every step of the process and was always available for questions!
Thank you, Kayla. I'm so proud and excited for you!
Fantastic experience: Michelle has been wonderful, she made our cross-country move as easy as possible, and she went above and beyond to make sure we found the perfect house.
Thank you, Brandon. You both are a delight to work with!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Michelle was absolutely amazing to work with during our home search! From start to finish, she went above and beyond to guide us through the entire process. She was always available, incredibly professional, and never once made us feel pressured. Michelle provided excellent insight on every property we visited, pointing out important details and things to be aware of, which gave us so much confidence at each step. We toured close to 30 homes, and she remained patient, warm, and fully engaged every single time. Her knowledge, honesty, and dedication truly set her apart. We highly recommend Michelle to anyone looking for a realtor who is trustworthy, hardworking, and genuinely cares about her clients. An absolute pleasure to work with!
Thank you, Dan! I'm excited for you and your next chapter.
Fantastic experience: Michelle is a blessing!! She helped us through a very stressful move with dignity and grace. She was professional and helped ease the worry about selling. She was available for questions and always had the answer. The work of a realtor takes effort and knowledge and Michelle is the truest example of just that.
It was an honor helping you! Truly, a gift.
Fantastic experience: Michelle helped our son buy his first home. It was a very positive experience for our family. Her expertise houses and the market were extremely helpful. She is listens and learns exactly what her client is looking for. She is very professional and personable. She really cares about her clients. I have recommended her to many others. Highly recommended!
Charisse, it was my privilege!
Fantastic experience: Michelle was incredibly patient throughout the entire process, taking the time to answer all of my questions and explain every detail so I never felt rushed or pressured. Her honesty gave me complete confidence that I was making the right decisions, and I truly appreciated the straightforward guidance she provided. No matter the time of day, Michelle was always available and responsive, making me feel supported every step of the way. Her dedication and professionalism made what could have been a stressful experience smooth and enjoyable.
Thank you, Bryan.
Fantastic experience: She was great! She helped me a lot with my first time home buying. She never tried to push me into changing what I wanted or going beyond my limits. Would and do recommend her!
Brandon, you've made your home beautiful!
Fantastic experience: We had a wonderful experience with Michelle! She found us exactly what we were looking for!
Jake, thank you!
Fantastic experience: Buying a home from another state is stressful but none of the stress came from our agent. Michelle was great and made the experience as smooth as possible.
Thank you, Abe!
Fantastic experience: Michelle was so helpful during our house buying process! She takes the time to find out what you really want in an home and is so patient. She provided great insight when we had viewings. This helped us decide if a house was right for us and our future. Ultimately we found our first house and we couldn’t be more pleased. I would 100% recommend her to anyone looking to buy or sell their home! She is so kind and thoughtful and genuinely wants your home buying (or selling) experience to be perfect.
Thank you for the kind words. Your trust in me, means the world!
Fantastic experience: Michelle Underwood not only listed and sold our Mentor home of 32 years, she facilitated resources to donate items, empty and prep, and represent the house as the extraordinary opportunity in a wonderful neighborhood that it truly was. She was insightful, supportive, and very kind; an exemplary professional we felt very lucky to have.
Marilyn, you are the kindest. So glad to have gotten to know you and Jeff and Sam!
Fantastic experience: Michelle truly listened to what we were looking for and guided us with honesty and care. She was patient, supportive, and always ready with great advice. Her quick communication made everything easier, and thanks to her dedication we found our dream home.
Karen, you and Lenny were a delight! So glad we could find the home for you!
Fantastic experience: Michell Underwood has helped me sell 2 properties in the last year. Easy to work with. Understanding. Upfront. Responsive.
So thankful for these opportunities!
Fantastic experience: The real estate team, title company etc was a seamless process. We sold our home for a reasonable price and we only have Michelle Underwood to thank. She's not like the standard realtor. She will go above and beyond for your family.
Thank you, RJ!
Fantastic experience: As an investor, it was a pleasure working with Michelle. She was easy to communicate with for a smooth purchase of her client's property.
Thank you, Jason! Hoping to help you find another opportunity.
Fantastic experience: I was scared to death about the prospect of selling my childhood home I grew up in when my parent's both passed away. I had no idea what to do, where to start or whom to call. I was fortunate enough to receive a referral from a local friend to contact a real estate agent, a lovely lady named Michelle Underwood. I can honestly say it was the best decision I ever made. From our initial meeting Michelle was wonderful to work with. So patient and kind and walked me through every step of the process. I was so nervous and overwhelmed but Michelle is an expert in her field and she knows what she’s doing. She did all the work and her consistent communication kept me informed and confident the house would eventually sell. I appreciated her patience with me because I know I probably drove her crazy with all my questions. Michelle is a beautiful person, with high integrity and loves what she does. The house did finally sell and It all happened when it was supposed to. Michelle also found me a beautiful condo to move into. I could never have done it without her and she is a true professional and cares about her client’s happiness. Please give her a call, you won’t regret it !!!!!
You did great throughout the process and I'm so thankful that we found you the next place to rest your head.
Fantastic experience: I was so thankful to have her helping me along the way as I sold my last house. Michelle is a great realtor who will not overlook things just to make a sale. She will truly look after your interests over her own. I highly recommend her for any real estate transaction you might have.
Thanks, Phil!
Fantastic experience: Michelle was very helpful in my search for a home, as well as helping me secure the house once I found what I was looking for. She worked with my availability to view homes and asked guiding questions to help me determine if a house was THE house for me. As a first time home buyer, the paperwork needed to bid on and purchase a home was confusing. Michelle was available to help with my questions and to explain terms I did not understand. She is very personable and I still occasionally receive little notes, recipes, etc. from her and her company. If you're looking for a realtor, I would absolutely recommend Michelle.
It was so fun helping you and your mom make the move.
Fantastic experience: Michelle was very helpful with the process.
Thank you!
Fantastic experience: Michelle did a wonderful job selling our home. She was attentive, answered all of our questions, put us at ease during the process. I would highly recommend Michelle in your real estate needs!
Thank you! So grateful for this opportunity to help put your mind at ease.
Fantastic experience: Michelle was an incredible realtor. My husband and I were looking for a house and wanted to buy before we got married, and Michelle made that happen. She was flexible with our availability, knowledgable about what to look for in a good home, and efficient with our time and resources. She was so personable, asked good questions, and was sensitive to our wants and needs. Michelle helped us find a house that was within our budget and included the majority of our wants (location, size, move-in ready, house layout, etc.). She walked through the entirety of the process with us, ensuring our questions were answered and providing us with all of the information necessary for next steps so that we weren't left wondering about anything. I would recommend Michelle to anyone looking for a home!
Those late night showings helped me see the process from your eyes! So glad we could work together!
Fantastic experience: Michelle was so wonderful during my time in looking for a house and helping with everything I needed. She has always checked in with me to see how the house has been and goes above and beyond.
It's so fun to catch up with you and see how you are still doing.
Fantastic experience: Michelle is amazing! She took away all the stress and made my buying and selling experience very easy and simple.
Thanks, Coach Joe!
Fantastic experience: Michelle has a great knowledge of her job and is very professional. She knows and understands all the ins and outs of the realty business. She is easy to work and guides you well along the journey whether selling your home or buying a new one. I would highly recommend here to everyone!!
Thank you!
Fantastic experience: I cannot recommend Michelle Underwood enough! She went above and beyond throughout the entire home buying process. Her kindness, patience professionalism stood out. Never did I feel rush or pressured. I am so grateful for her guidance and would work with her again in the future.
We found you the perfect house for you! So honored to help you.
Fantastic experience: Michelle was patient and knowledgeable. She helped us find our home, with a time crunch as we had moved with a 2.5month timeframe to find a permanent place. She showed us many homes, helped us navigate the real estate process in a new state and was overall great to work with. We are so happy in our home!
I was so glad to help you on this journey!
Fantastic experience: Michelle was great to work with and made selling our home pain free!
Thank you, Tyra!
Fantastic experience: Michelle made the selling of our first home so effortless! Michelle was amazing and was there for us every step of the way. She was so patient with all of our questions and she explained everything so thoroughly. If we are ever in the market to buy or sell again, she will be our absolute first choice!
The timing couldn't have been more perfect for you!
Fantastic experience: Michelle helped us to get our home ready to sell. Her suggestions were practical and not expensive. Michelle is calm and friendly which was very helpful in the stress of selling our family home of 40+ years. Our home sold quickly and the whole process was very successful thanks to Michelle's input and experience.
I was honored to help you and your family say goodbye to a home that served you well for so many years.
Fantastic experience: Michelle was great! She was with us every step of the way during the sale of our home and made the entire process as stress free as possible! She held a very successful open house that led to the sale of our home a few days later! I would highly recommend Michelle Underwood if you are looking for an experienced and professional realtor!
Thanks, Dan! Your hard work helped in the presentation of your beautiful home.
Fantastic experience: Michelle listened to what I was looking for and provided so much advice in the whole process. Love her!
Thank you, Amanda. It was so much fun helping you on your journey.
Fantastic experience: I highly recommend Michelle for all of your real estate needs! She made my home search experience remarkably easy and guided me through every step of the home buying experience.
I'm so glad I could help make it easy for you!
Fantastic experience: I highly recommend Michelle as a realtor. She is trustworthy, kind, and persistent, always going out of her way to meet our specific needs.
Thank you!
Fantastic experience: Michelle was a wonderful help finding my first home! She made herself available anytime a house came on the market, and she shared valuable knowledge of what to look for when touring a home. Communication was always easy and I absolutely recommend working with her.
Thanks, Duncan! Honored to help you.
Fantastic experience: I can truly say our house search experience was one of the best we have ever had. (8th relocation). Michelle was excellent to work with. She listened to our wants and needs and her communication through the entire process was fantastic. Will use Michelle and her team again when the need arises.
Thank you, Phil! So happy to help you and the family find your wonderful home.
Fantastic experience: Michelle Underwood is a great Realtor. The personal attention and the follow up has been exceptional service. It feels like a family business.
It's such a great house for you! So thankful to have helped you.
Fantastic experience: Michelle Underwood helped me to purchase my very first home. She also helped my parents find their forever home. She was very patient and listened to everything that I said I wanted in a home. She’s not the type of realtor that is just looking to make a sale. She actually listens to what you say you want and sends you listings that aligns with what you are looking for. I highly recommend doing business with her.
Thank you, Shaniqua!
Fantastic experience: Michelle helped me buy and then later sell my first home. She was truly an asset to me throughout the whole process being very understanding, flexible with scheduling, and all around wonderful to work with! My parents also used Michelle’s services when they moved to Ohio and had a very similar experience! She always listened to my likes/dislikes at each property but still helped me to look at certain things in a different light (like the difference changing a paint color makes). If and when I’m in the market to do anything with a home again, Michelle will be my first call!
So privileged to help you!
Fantastic experience: We have worked with Michelle numerous times buying and selling properties. She has exceeded expectations every time. Michelle is very knowledgeable and knows how to approach every situation as a realtor. Definitely recommend using Michelle!!
Thank you!!
Fantastic experience: Michelle is incredible. She is extremely knowledgeable, responsive, kind, and she is a great communicator. She truly makes you feel like you are her only client. She is very skilled at personalizing your home buying/selling journey. I have used her for buying and selling multiple homes. I would highly recommend her!
It was incredible to be part of your journey. Thank you!
Fantastic experience: When I had to process a long-distance home sale after an unexpected death in the family, Michelle Underwood was a godsend. Having much knowledge of real estate in the area, her initial presentation was well prepared and positive. She assuredly assisted me navigating through issues of probate, the home inspection, content liquidation, and was willing to go above and beyond. I would highly recommend Michelle for any real estate needs.
Thank you, Devanie! It was a honor to help you and Dan. So glad to be able to meet and help you.
Fantastic experience: Where do I begin. Michelle knew our needs better than we knew what we needed. She is a great listener and observer. She is very detailed in her explanations of the whole process of buying a home. To say she was so patient with us is an understatement! We never felt pressured by her to get the process done quickly and I think if we needed two years to look for a home, she would still be with us! She answered all of our worries, fears and concerns quickly. We found the perfect house. If I can say this, she is trustworthy and kind. She was always on top of things and honest with all that was involved !!! Thank you Michelle
Much love and thanks to you.
Fantastic experience: Michelle and her team did an outstanding job selling our house! Their expertise, professionalism, and clear communication made the process seamless. Michelle made a typically stressful experience very easy for us!
Thank you, Jenna. It was an honor to help you!
Fantastic experience: Michelle was friendly and professional I could not have asked for a better experience with her. I would recommend her to anybody..
Thank you for trusting me!
Fantastic experience: Michelle Underwood was incredible to work with! She made the entire process of buying my condo smooth and stress-free. She was always attentive, answered every question I had, and kept me informed every step of the way. I truly felt supported from start to finish. Her professionalism and kindness made a big difference—I couldn’t have asked for a better realtor. Highly recommend!
Loved working with you, Sam!
Fantastic experience: Michelle helped us from the beginning phase of questions and concerns and understanding the market through listing, selling, and buying our dream home! She was so calm and compassionate whenever I was anxious and walked us through every step. She was patient as we explored many homes and supported every decision we made and helped to identify what was truly important to us as we explored the market. We could not have done this without her and I would truly recommend her to anyone out there planning to buy or sell (or both!) a home.
I had the MOST fun helping your sweet family. Truly an honor and privilege to be part of your story.
Fantastic experience: Michelle has been absolutely incredible throughout my entire journey of home buying! From answering every question I've had to responding to texts and seemingly unholy hours lol. I would very highly recommend Michelle for any house buying needs!
Thank you, Sam!
Fantastic experience: Smart, trustworthy, professional, handled every step along the way and was very responsive to all our questions and needs! Thanks Michelle, we appreciate you!
Thank you!
Fantastic experience: Michelle did a great job helping me find a new home as well as selling my existing home. She worked to understand the needs for my new home to assist in identifying potential homes to see. She provided guidance for setting up/staging my existing home and I was able to sell and close quickly! Overall a great experience and Michelle provided much needed support for a process that can be incredibly overwhelming! Would definitely recommend Michelle as a realtor to friends and family.
Thank you, Denise! It was a great opportunity to help a great family - so thankful you chose me.
Fantastic experience: Michelle is a wonderful realtor! She was available to answer all of our questions, which as first time home buyers, we had many! She found us our new home quickly and the process went smoothly!
Bella! You guys are going to love your new home! So thankful I could help.
Fantastic experience: Could not be happier with the level of detail and professionalism with Michelle's work. This has made the process very easy to understand. Can not recommend Michelle Underwood enough.
Thank you, John! It's been an honor to help you through the process.
Fantastic experience: Overall excellent experience. Michelle is intelligent and easy to articulate the home selling process from start to finish. She is very accurate in projecting numbers, selling prices, and knowing the regional market. Highly recommend.
Thank you for trusting me again!
Fantastic experience: Wonderful experience selling our home! Michelle was very diligent, even doing cold calls to get the job done. She also made herself available whenever we had a question and made the process stress free. We are grateful to have listed, had an offer within 2 weeks, and closed within a month!
It was an honor helping your sweet family.
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