Echelon Property Management

Fantastic experience: I live here almost a year and I have never had a problem with them answer my question and getting right on it and always very professional to me and helpful

Fantastic experience: Rented from Echelon for many years, they were very easy to contact, easy to work with, great on move out, I'd rent from them again in a heartbeat.

Negative experience: Terrible property managers. Can’t fix a single thing in the unit. They claimed they fixed the leak, but didn’t and toilet wasn’t unclogged after a 5 minute look by what ever contractors they sent. I ended up fixing it my self. The 225 Cheyenne unit smells like cigarette smoke and I couldn’t handle living there anymore. Maybe yall should put in a disclaimer and or actually clean the unit. Losing a 500$ deposit I’m ok with but wanting to squeeze out 350$ on top is crazy.

Negative experience: So me my girlfriend and her mom got denied to get an apartment didn’t give us no information on why or anything and when i asked who the property manager was they wouldn’t tell me when i asked who the landlord was they wouldn’t tell me me and my girlfriends mom all together make 3 times the rent so don’t get a place through echelon

Fantastic experience: I rented from Echelon Property Management for 3 years. They were constantly good to work with, and always timely with responses to all of my inquiries. I appreciated the advance notice provided when they needed access to the house. The on-line portal was a helpful resource to me.

Positive experience: I put in an application when me and my significant other were splitting, management was very helpful and understanding. Even though we chose to work things out ultimately it didn’t go as planned and the whole time echelon kept my application open and contacted me every few weeks notifying me of new and upcoming properties. To me that goes above and beyond the standard of caring. Now that we are officially split they have been more than helpful with finding a place and hopefully I’ll be moving in soon. While me and my ex partner was staying in one of their properties (she still resides there), I can say I have not had a single problem with them ,they gave notice before any maintenance work and also came regularly to spray for insects and there was a couple instances when we had to use the emergency line, they came out immediately and fixed our issues. Now other tenants throughout the apartments is another story for a different day but echelon themselves was wonderful id rent through them anytime and hopefully I’ll be able to call the new property I rent from them HOME for the next few years until it comes time for me to purchase my OWN home!

Fantastic experience: I have a rented from echelon property management for 4 years They have been amazing. If I needed something fixed they was on it, Sweet staff,(the lady in the office is amazing) they do give you notices if they have to enter your house the only reason why I'm leaving is cause echelon does not have a property for me right now. And I need to move cause they are selling the house. I would rent from them again I also got my deposit back.

Negative experience: Rented an apartment for 4 years, was never late on rent. Ran into hard times and asked for a payment plan but bc they weren’t renewing any leases, they said they couldn’t do it, then sent an eviction notice. Charged me $3000 dollars for bogus stuff, the apartment ceiling was covered in mold and regardless how many times I called they’d just come and paint over it and then it’d come back through. After moving out I left a review and they immediately contacted me saying IF I took down my review they would work with me on payments. So I did and they never responded back but instead sent it to collections! 10/10 do not recommend this property management for renting!

Negative experience: Live with them for 2 years as this was my first apartment they fixed things on there time and was very very unprofessional anytime I brought anything to there attention one of the managers was so rude about it and while telling them multiple times I’m not renewing my lease they said okay and while applying for a new place for my kids and me they would not provide any information for my new landlord and told them they choose not to renew my lease….. got cussed at by managers very very unprofessional and I didn’t get my security deposit back 0/10 don’t recommend echelon to anyone …. Especially not if this your first home or even just a single mom in general…. I was not going to leave a review but now they saying I owe them 900 dollars

Negative experience: trying to charge for things that were there when we moved in. Nothing was done correctly before moving in. Including painting the doorknobs, dust everywhere, mold under cabinets, flooring was messed up in the bathroom laundry room and kitchen, paint was on the ceilings and had paint drippings on walls, holes were not sanded and simply just painted over, upon move in ceilings had black stuff around vents, garage had holes and wiring not put up through the entire thing. overall they just want your money and don’t care about the properties or tenants. I wouldn’t recommend this company to anyone.

Negative experience: Extremely dishonest company.

Fantastic experience: Great rentals

Fantastic experience: We do a lot of work for Echelon Property Management, and they are great to work with as a vendor. It's great to work with a property manager that actually cares about their properties as well as their tenants!

Negative experience: They don't care about mold found when viewing properties. When we informed the leasing lady that we saw mold in the house, she simply said that she doesn't think the homeowner is willing do do anything about and asked if we are interested in another one of their properties. They also mislead you about pets being approved, wasting your time on veiwing and applying for properties that won't allow your pets anyway even after disclosing we have pets in the first contact with the leasing office. Seems like they are money hungry slumlords... who would pay $1800/month for a home with mold present???

Negative experience: Slumlords... warning... keep away. They will let you live in mold and cause you health problems. Along with keeping your personal belongings that they hold hostage.

Negative experience: 10/10 DO NOT RECOMMEND. HAD MULTIPLE PEOPLE TELL ME TO NOT RENT FROM HERE AND I GAVE THEM A SHOT ANY WAY AND THEY DID EVERYTHING PEOPLE CLAIMED THEY ARE. MONEY HUNGRY PEOPLE . ONE THEY WILL LITERALLY FIND ANY REASON TO NOT GIVE YOU ANY OF YOUR DEPOSIT BACK. DONT LET THE CHEAP PRICE FOOL YOU. DO NOT RENT FROM HERE. AND IF YOU DO DONT EXPECT A DIME OF YOUR DEPOSIT BACK OR MAINTENCE ISSUE TO BE FIXED.

Fantastic experience: Great people

Fantastic experience: Very friendly and professional staff!

Negative experience: I rented with this company for 2 years before I moved on post. We paid our rent on time every time and kept the place clean and free of disturbances for our entire stay. At first, it seemed to be a very nice place with good pricing for our first apartment. After a while however, we started needing to make maintenance request after maintenance request for things that should have been maintained on at least a yearly basis. We had to have them replace our over 20 year old, water damaged HVAC system that was inside the walls and unable to be accessed (and caused mold to be grown which is a major health concern). Our bathroom faucet needed replaced and they took out a chunk in our walls behind the kitchen cabinets and sink and completely disconnected our kitchen counter from the wall in the process of “fixing” it. We notified them of all these problems and more and they took countless shortcuts to “fix” these problems. The service they gave was disappointing, and you can tell that the companies they have contracts with are cheap and do not make any attempt to maintain the property in the long run. Also BUY SECURITY CAMERAS if you ever make the mistake of renting for this company. In the building we were in, they had cameras on the outside but when we had some of our property stolen, we asked for footage to bring to the police and they sheepishly told us the cameras don’t work. One of our neighbors got into serious legal trouble as well and could not properly defend themselves in court due to the lack of camera footage. They still have yet to replace these cameras. I would like to see someone eventually hold this company accountable for their ignorance and laziness. I still received my deposit despite what others have said in other reviews but still, I do not recommend echelon to anyone, even if the low prices are tempting.

Negative experience: rude

Fantastic experience: Rented from echelon for several years never a problem we liked the house so much we ended up buying it

Negative experience: Read reviews first! $150 for repainting a wall with a chip and to repaint a door with chips. I’ve never heard of a company doing this.

Negative experience: I paid my rent early every month, cleaned when moved out including carpet cleaning. I requested to paint baseboards when moved in because they were in horrible shape and was approved. Instead of getting security deposit, I received a bill for blinds, painting, drip pans that cost 250 (still trying to figure out what this is).

Negative experience: Absolutely a trashy business to do business with. Do NOT rent from this company. When we moved in, the house was disgusting. Stains all over the carpet, walls completely marked up, and nails/screws all over the place from where people hung up pictures and stuff prior to us living there. Being in the military for over 13 yrs, I have only rented, and this is the absolute first time I have been charged for pictures being hung up, not to mention, pictures previous tenants hung. They will take your money. Literally steal it, and there is nothing you can do about it. Stay away and RENTER BEWARE!

Negative experience: If you leave the property clean, you pay him the month and you are going to wait for your deposit, know that they are going to look for any excuse not to return it to you in full or anything. And it doesn't matter if you have photos, for them that doesn't matter, so if you live on a property managed by them and you are going to move, don't pay them the last month, don't clean and leave the deposit to them, because if you clean and pay them the month, don't wait for the deposit, at least not complete, take photos and video of everything from the first day you enter the property until the last day you are going to move.

Negative experience: Why would any compnay be ok with there cleaner giving out codes to let random people sleep in the empty houses, maybe that's why they are empty. Just a thought. Management is awesome just the cleaner needs do her job instead of whatever it is she doing in the empties. Why would someone bring them in if well........

Negative experience: The cleaning lady they use let's people stay in empty apartments secrertly until rented out. She gives people the codes to get in the apartments when shes not there to let them in. Because they got no where else to sleep I guess. (Maybe something else) Im sorry, but an empty apartment thats suppose to be cleaned to rent out is being used as a homeless shelter. So, when you rent an empty one who knows how clean they are. Just because you vac and wipe off the stove doesn't make it clean.

Fantastic experience: Great company to work with. Have worked with them for many, many years and always a pleasure. Hope to continue in the future.

Negative experience: Never fixed anything and when we moved out they took our entire deposit stating they had to replace blinds and cleaning. I had it professionally cleaned and we bought all new blinds for the entire house among other things. The house was a filthy mess when we moved in and when we left it was spotless.

Fantastic experience: I had a great experience with Echelon Property Management! I had a couple of special maintenance request and an emergency water issue and each time the issues were taken care of without hesitation. Kevin and the other members I worked with made my living quarters pleasant time in Leavenworth. Thanks for your professionalism and awesome customer service!

Negative experience: A total waste of money, should have not had to prepaid for no service render! Do not pay any property management unless they find a rental that is suitable to your standards!

Fantastic experience: Great rental company.

Negative experience: I was really disappointed with the extremely rude lady today. She was not professional, I was looking into properties available for rent with cash in hand. I asked to speak to the owner directly as I like to know who I'm dealing with I don't like going through receptionists and everything else because they don't know anything about the property and again they're highly uneducated about the services they provide,they just answer phones and email and place signs.That's why I would like to speak to the owner involved, so that way I can know more about the property and ask more personal direct questions because I am sick and tired of a computer depending on who they decide and who they don't I would like to speak with the private person that actually owns the property and not some rude lady setting in a office. I will be filing a BBB report on this because I find it highly unprofessional that she got so defensive when I asked to speak to the owner and not her. She couldn't provide me a direct answer to my question she said it would be up to the owner I asked to speak to the owner and she told me that she couldn't do that so I'm highly confused.

Fantastic experience: I’ve been renting from echelon for a few months & I love it! They are by far the best rental company I’ve ever dealt with. Very responsive & quick to fix any issues I’ve had! Would recommend them to anyone moving to the area!

Fantastic experience: I have rented from Echelon properties for several years now and it has been a positive experience. It is nice renting from a company who truly cares. The staff has always been friendly and respectful. Any rare minor issues I have had have been attended to promptly. I would recommend this company to my friends and family because the entire experience has been great! If you’re looking to rent from a professional company who truly cares, look no further.

Negative experience: Made an application and paid 70$ in fee's. Waited 2 business days after hearing nothing. Called and was told I was denied for my rental history, the issue I have with this is that they had no info on my rental history or why it was an issue. I tried to discuss the problem and was told due to my denied status there was nothing I could do, nor could they give me back the 70$ for application fees.

Fantastic experience: Extremely friendly and very professional!

Fantastic experience: Very great company!

Negative experience: These people advertise places as pet friendly, yet don't allow dogs over 25 lbs and it's completely ridiculous. I hate that there's so many rentals in our town managed by them and I wish they'd fall off the face of the earth.

Fantastic experience: Great company professional and friendly staff

Fantastic experience: A previous post from, CM is erroneous. She was given 30 days notice for failure to pay her rent. The fact that she was pregnant/due at that time is coincidental and is used to garner sympathy for herself. Public records available record her as an eviction. The management company performed their duties as laid out by Kansas statute. They were prompt in repairs and communications with the tenant and property owners. So the previous rating should be viewed as an egregious attempt to sully others.

Fantastic experience: I have rented from Echelon Property Management for the past 2 years and have been happy with their response to maintenance and the Echelon Team are professional, friendly, and great people to work with.

Fantastic experience: We haven’t been renting through Echelon for long, but we are so happy with them so far! The Echelon team has been very responsive throughout the whole process - from the initial viewing of the home to getting maintenance issues taken care of quickly. I definitely recommend renting from Echelon. :) Update: We have been with Echelon for about a year now and it has been great! All staff members we have interacted with have been pleasant, and when we put in a work order, Echelon is quick to get it resolved. Happy we ended up renting from Echelon!

Fantastic experience: I have been with Echelon for 1 year on June 1st 2018. This company has been by far the most superior that I have ever dealt with. Anything that goes wrong, with is hardly annything, they are quick to help and answer any questions that I have. The freindly and professional courtesy given the moment you walk into their office is what every company should be striving to achieve. Thanks for everything Echelon and I look forward to another great year. :)

Negative experience: All the positive reviews are from the property owners. I have rented from them for 3 years. Two days before my due date for my baby, I get 30 days notice that I have to find a new place and move. When I told them I was having a baby in 2 days, they refused to even ask the homeowners if they could wait another month. Then she lied to me about other available properties. I don't recommend renting from them!

Negative experience: Tried to work with this company one time and I was scheduled for a viewing of a rental house. On the way to the property, got a call from Echelon saying the house was rented right from under us. Didn’t get a chance to even view the house. I was also told the house didn’t have any applications from other viewers, when there was a pending application. Very unfair service. ☹️

Fantastic experience: Great staff and very friendly.

Fantastic experience: Echelon Property Management has been managing many properties for me for the past many years. I have been very pleased with their care, integrity, and hard work and recommend them to any owners looking for professional managers.