Arthur Edwards Inc

Fantastic experience: Lisa Frank is an exceptional property manager at Arthur Edwards Inc. She truly cares about the people living here and always goes above and beyond to make sure things run smoothly. Highly recommend!

Negative experience: If I could give them zero stars I would - worst property management company ever to exist. Extremely outdated, all the staff is extremely rude and condescending. No one ever helps they just try to screw you every chance they get. Also they do nothing to manage any community rather they just do whatever the Board tells them to regardless of ethics, boundaries, or actually "managing." A "MANAGEMENT COMPANY" is supposed to MANAGE a property; not be sheep. This place should close down.

Negative experience: Incredibly rude and obnoxious owner who screams and curses at residents and tells off Board members.

Fantastic experience: Property Management is a tough, thankless job - Arthur Edwards does a great job handling communications and their responsibilities.

Negative experience: Can someone please tell me WHAT THIS PROPERTY MANAGEMENT COMPANY DOES FOR IT'S CUSTOMERS? I called about a dangerous hanging icicle overhead this winter and they ignored me. I called with a common plumbing drain issue and was left to fix and pay for it myself. Garages are common property in my association and are assigned by the management company. I called to get a simple garage assignment confirmation and was told to check my deed (garages are not on the deed since they're common). I responded explaining the garage assignment process and they didn't respond. WHAT TO DO?? Legal action next!

Negative experience: blatantly disrespectful. office didnt return phone calls on three separate occasions.

Negative experience: Arthur Edwards Inc is the management company for Darlington Ridge Condo Association. Lisa R. Frank, is the VP Administrative Services, who is the representative for them. I was under contract to purchase a condo at the Darlington Ridge Condo Association but the sale fell through due to litigation against the seller of the condo I was purchasing that was uncovered during the title search but I was still charged by the HOA's management company Arthur Edwards Inc $470 for an HOA statement, which is a 1 pager, which just shows the condo fees, without my authorization for charging me that specific amount. They refused to refund me the $470 after I showed evidence that the transaction was cancelled by the title company. They have exorbitant fees, are thieves, and treat anybody who wants to live in their community unjustly. It's a good thing I won't be living in a community managed by Arthur Edwards.

Negative experience: Arthur Edwards should be called a mis-management company, instead of management. They wouldn't even complete basic tasks, like paying bills on time, let alone deal with major issues. After more than a decade of managing our building, we are finding issues that could have been prevented, had they been addressed in a timely manner. They never took interest in what is happening or did a building walk-through, just waited for us to call them when something needed repair, which of course was a higher expense than maintenance would have been. Those expenses grew even further, because they never bothered to look for a vendor who would give us s reasonable price. I found their practice of using companies belonging to family and friends highly questionable, if not downright unethical. In other words, stay away.

Fantastic experience: I've used several property managers over the years, and this is the only company that constantly comes through and consistently addresses any problem or issue that comes up in a timely fashion! Thanks Ed and team!

Fantastic experience: I have dealt with Arthur Edwards Inc. for many years and my favorite thing about them is that they ALWAYS are there to answer the phone in a professional manner. They ALWAYS resolve any problems I have. Thank you for being the BEST management company I’ve ever dealt with! Edward you are always a gentleman and I appreciate your attentiveness!!

Fantastic experience: John helped me with a complicated issue In order to be able to sign into the website. He could not have been more responsive or patient. I am so appreciative!

Fantastic experience: I recently was taking care of a loved one in North Jersey and we had a few small issues in our condo. I was told to get in touch with the property manager and before I could blink, someone was at the door to help us with our issues. I’ve been in business my whole life, and I have never seen such incredible service and such kind people as this property management company, Arthur Edwards Inc. I had to review this company for their well-deserve five star rating! I was also told that this is a family owned business and it makes the world of difference! You can absolutely tell by the attentiveness of their employees that family is in charge! I would highly recommend Arthur Edwards Inc. as a property management company if you are looking for one!

Fantastic experience: Arthur Edwards, Inc, is a wonderful management company. Their organization is made up of property managers who care deeply about safety and quality of life in the buildings they manage. They are swift and efficient dealing with any emergency that may arise and have the experience to identify any potential issues being proactive to minimize the impact and cost to an Association. By being up to date with all the state required guidelines all Associations must adhere to in the state of NJ Arthur Edwards is sound company for any Association and Board to partner with, insuring the efficient and safe running of their building and the Association

Fantastic experience: Our condo switched after having a horrible company for years and cannot be happier!

Fantastic experience: I am President of a large private community. Since I have been on the Board we have had two previous property managers that promised us everything and delivered nothing. We then hired Arthur Edwards Inc., who also promised us everything, and delivered beyond our utmost expectations. They have the personnel and contacts needed to obtain vendors, get estimates, make recommendations and follow up as the work is being done. This may sound as if they wrote the review but they have truly made my life and other Board members lives much easier by taking away work that we previously had to do.

Fantastic experience: Very specially our site manager, Jill Van Wettering - she cares and has the patience of a Saint!!!

Fantastic experience: In my 7 years in this community, we have dealt with 4 different management companies and hands down, Arthur Edwards has been the best. Jill Van Wettering has been resourceful, responsible, and effective in working with our small community and has made us feel that regardless of size, that we matter. Thank you AEI!

Negative experience: The worst management agency. All they want is your money and no services! They NEVER call you back. I have been without pool passes for 6 days after going there, sending emails, voicemails. Next, is calling my lawyer! They are unreachable, with in person, emails, voicemails.

Fantastic experience: Great job Ed! Thanks for sending over the team of guys who quickly and expertly replaced the panel on my home. Very appreciative. The team at Arthur Edwards, Inc. is terrific. Thank you again. Barney

Fantastic experience: Nadina Minassian should be allowed to run the world. She is more "on top of things" than ANYONE I have seen in such a role, EVER. Detail-oriented, responsive, kind, responsible, thoughtful in every sense. One in a million!

Fantastic experience: Excellent customer service. Any time I have had to contact AEI I've found them to be professional and reliable. Hands down the best property management company.

Fantastic experience: My husband and I live in a property that AEI manages and have always had a great experience with them. Superior customer service, 10/10 !

Fantastic experience: I live in a property managed by AEI Always had great experiences with them. Would recommend their services to anyone

Fantastic experience: Excellent Property Management company. They have always responded timely to any issues and everyone I’ve spoken to has been polite and professional.

Fantastic experience: My husband David and I have lived at Lakeview for 30 years and have enjoyed every minute of it. Besides liking all of the residents we think the Arthur Edwards management company is just great. Our place looks beautiful and Arthur Edwards makes sure everything is taken care of especially the grounds and the town houses. Ed Frank, president of Arthur Edwards is always available and willing to help out with anything. This management company is the only company I would recommend. We are leaving a wonderfully managed community only to downsize.

Fantastic experience: THE BEST PROPERTY MANAGEMENT company around. Very professional, efficient, effective and personable. I would quit the HOA Board if we did not have them; they make the HOA Board’s job easy. They handle everything from residents issues, meetings, communications, to budgets - The best!!

Negative experience: Our building has finally fired them and I couldn’t be happier! The most unprofessional management I’ve ever encountered. They never respond in a timely manner or in full clear sentences, they have ignored some of our emails for weeks and weeks. The communication style is nasty and hostile at all times even from Edward himself who is also highly forgetful and disorganized. All employees are low quality professionals. They have been puppets to the board, not holding board members to the same standards as all other residents. The list goes on.

Negative experience: Awful customer service, no return calls or response to emails regarding maintenance issues. Favorable to board members and seems to forget that homeowners pay maintenance for a resolve to issues as well. Edward Frank I reached regarding issues that are intrusive to privacy & exterior maintenance issues. I only receive request & no response to my concerns. I have been a member of condo associations for 15 years. Never once did I feel my family was targeted as a result of race issues neither. Never once to provide clarity.

Fantastic experience: phenomenal food. pizza is terrific

Negative experience: Awful customer service. Long story short, the management company that was previously assigned to my property was changed to Arthur Edwards. The taxes that I paid for an additional 2 months were moved over but it took Arthur Edwards team over 2 months to notice and they charged me a late fee. I wish these companies would train their staff properly to prioritize. Hope they get better.

Negative experience: Very bad customer service. And employees are really rude.

Negative experience: I have to say I am quite disappointed in the lack of management mixed with very high fees associated with this company. Our community has had an issue now for some time with unit holders offering their homes as short-term rental properties in direct conflict with our HOA bylaws. All I see from this "management" company is letters to all homeowners reminding them of the rule against no short-term rentals. There has been no follow up, investigation, fines, additional communication with homeowners about continued efforts and so on. This is one of several items related to lack of management. In addition to a lack of appropriate management, the fees charged by this agency are approximately double what other agencies in the area charged for required documents. While a seller is responsible for paying transfer fees, the agencies set the amount and our attorney agrees that this agency is quiet unreasonable. Last, I have dealt with two ladies on calls to Arthur Edwards, Inc and was met with rudeness and complete disregard for my concerns. There is no level of clarity or comfort with Arthur Edwards and this is worth considering when shopping around.

Positive experience: So sorry we left AE for Comet a few years ago. They were so much more responsive and easier to deal with. We got things fixed, without excuses. AE was consistent and fair. Better yet, they advised the Board from making bad decisions.

Positive experience: My husband and I had an in ground swimming pool built by Arthur Edwards Pool Company. We researched and interviewed many other companies prior to signing with this one. A sales person came to our home to give us information and answer questions for us. My husband and I decided that Arthur Edwards was the most compatible to what we were looking for. We gave a deposit and signed a contract in December of 2020. At that time we were told by the salesperson Kevin that the pool would be completed and ready for use by the summer of 2021. Construction did not start until the end of August 2021 after my husband threatened to cancel the project. The pool was not completed until the end of November 2021 and we were unable to use it until the summer of 2022. During this period we made many attempts to call and inquire about the reasons and solutions for these delays. While we understood that poor weather and the pandemic played a role for these delays, we believe this was only part of the problem. Many of our calls and inquiries were met with rude responses or no response at all. Communication was poor with Margaret in the customer Service department as well. We never knew when the workers would show up to our home. We did not receive any courtesy calls beforehand no matter how many times I asked to be notified prior to the workers showing up. They would walk into our backyard without even telling us they were there. We did receive a call however when payment was expected. I will give credit where it is due. Our pool is now completed. The construction looks to be solid and we have had no problems with it so far. Arthur Edwards opened and cleaned the pool efficiently and effectively. We were visited by Arthur Edward’s son who explained how to work the pump. He was very knowledgeable and patient with us. Overall I believe we bought a good pool. This is a big investment and. this could have been a much better experience. Issues that my husband and I had with Arthur Edwards are issues that can be fixed and I hope they do so for their future customers.

Fantastic experience: Great company!!

Fantastic experience: Very friendly and professional

Fantastic experience: Incredible service and very professional!

Fantastic experience: Amazing company! They have been responsive, understanding, and overall very helpful. Highly recommend!

Fantastic experience: Great company! Anytime I’ve had an issue they have responded quickly and provided quality service. Highly recommend!

Fantastic experience: This property management company is great! I have had a few issues over the years. Every time I call Arthur, he is so helpful! He responds immediately and always very professional. I highly recommend Arthur Edwards property management company!

Fantastic experience: My boyfriend and I have lived in our apartment for over 3 years. Anytime there has ever been an issue, we ALWAYS get a quick response. I am very happy with our management company. I highly recommend if you are considering!

Fantastic experience: I have lived in a community that they manage for over 6 years and I love this management company. We’ve had nothing but great interactions with them! They are beyond helpful with anything we need. Highly recommend!!!

Negative experience: Yesterday I phoned our building representative about a van which was blocking the exit to the garage. The woman who answered the phone said that my rep was not in and that I should call 911. I asked to have the name of the resident who was receiving the delivery, and she said she would call me back. She never did. I ended up calling 911 and was connected to the local police, who sent a patrolman. I can't imagine how a company does not have backup personnel when a specific rep is not available! DO NOT USE THIS MANAGEMENT COMPANY. They can't even get the recycling company to come on designated days. ("We're working on it."

Negative experience: Writing for Robert Del Grande -Northgate Condo - still waiting for branches and tree removal after a week of having a small snowstorm. In all the years we have lived here, we have never experienced this. By our bus stop, so many large fallen branches. Awfull! Absolutely no excuse for this. This wasn’t a hurricane or earthquake!! Not a good way for this company to start handling our property maintenance. Disgraceful!!!

Negative experience: agree with the previous ones , just horrible and gave my brother and his landlord hell while he was living there

Negative experience: This is by far the worst property management company I have ever had the displeasure of living under in my long life. They not only harass the members of the communities in which they manage, but their employees make illegal entries into homes looking for "infractions" which they have no right to do. They have sent warning letters for things they say I have done when I was not even in the Country. When you contact them you rarely hear from them and when you do it is with a cold attitude and an unwillingness to assist you. They are more interested in collecting fines from their Boatworks residents. Stay far away from anything this company touches!