Real Property Management Cedar City

Fantastic experience: They where nice and got into apartment fast

Negative experience: If you are seeking to rent your property, you are better off handing the keys to a raccoon with a clipboard at least he’ll check the gutters once in a while. Our experience with Real Property Management has been deeply frustrating and disappointing. From the beginning, the company demonstrated a clear lack of care and accountability in maintaining our property. The tenants they placed made no effort to care for the lawn; the grass was left to die, weeds took over, and the general appearance of the home quickly declined. Despite the fact that we continued paying for water, the lawn was never watered, and no proactive steps were taken to resolve the issue. We received multiple calls from concerned neighbors offering help with yard maintenance, which was not only embarrassing but also a clear sign of the neglect that had taken place. When we contacted the property management company to request basic upkeep, we were repeatedly told, “We will remind the tenants to maintain the lawn.” These so-called reminders had no measurable impact, and the property continued to suffer. When we first met Matt, he advised us to leave the home in the condition we wanted it to be returned in. We followed that advice carefully, spending several days pulling weeds, refreshing the gravel, and ensuring that the home’s exterior was clean and presentable. To see the property now rundown and poorly maintained is extremely disheartening. The lack of lawn maintenance has had more than just aesthetic consequences. It has directly affected the property’s value. Now that we are preparing to sell the home, we are facing a significant uphill battle. Restoring the lawn has proven to be both costly and time-consuming. Reviving dead grass and addressing weed overgrowth is no small task, and this damage could have been avoided with even minimal oversight and care from the management company. If you are renting your property with the intention of eventually selling it, I strongly urge you to look elsewhere. The challenges we are facing now as property owners stem from basic neglect and poor management, and you will likely encounter the same problems if you choose to work with this company. Seek out a property management firm or a realtor who will prioritize your interests as the homeowner, maintain your property with care, and also ensure that tenants are respected and supported. You deserve better.

Positive experience: Rented from them for over 5 years and they were overall great, the maintenance guy is awesome and always quick to fix things. I felt that they were very fair when deducting repairs from my security deposit! Would recommend them :)

Fantastic experience: Great people to rent from

Fantastic experience: I am a realtor in las vegas and I had my daughter living at one of their rentals with two other softball players from SUU. Carly and the staff at RPM were wonderful to work with. Always answered any questions and made sure maintenance was on anything needed quickly.. Great service!

Positive experience: I love my house just wish they would take care of my neighbors oh and my front yard but other than that yeah everything is great big backyard which is awesome

Fantastic experience: Got me in a perfect spot easy to work with

Negative experience: Do not rent from them! My son rents from them and he has went a whole year without an air conditioner now! Horrible at fixing things. Going to hire a lawyer next.

Fantastic experience: Matt and Carly are very nice and help me all the time.

Fantastic experience: We have been renting a unit managed by RPM while in town on business, and it has been an easy going relationship. They are understanding and accommodate our needs; we have had zero problems with their manager or staff. I appreciate the easy comfort, excellent price point, and quiet location, as my family is traveling with me. Would recommend

Fantastic experience: Very nice staff. Fixed things in a timely manner. Always pleasant and helpful when you call.

Fantastic experience: Matt and Carley did a great job in every way and I would use them every time .

Negative experience: They took our application fee , found us an apt ,had.a lease ready to sign, then said it was under new property managers and we couldn't move in

Negative experience: DO NOT RENT FROM THESE PEOPLE!! I lived in one of their apartments for around 3 years, left the house in good shape and cleaned carpets before i left. They are stating that i owe them for overuse of water, but in my lease agreement it states “owner covers water.” I have read my lease agreement multiple times due to them lying to me about my lease, one time they stated i needed renters insurance to remain there. None of which were true. There is nothing in my lease stating that overuse of water would result in a bill to the tenant. My deposit was 350$, 100$ of which was non refundable, but they sent me a bill for 300$ saying i overused water. So they took my full refundable portion of my deposit, and say i owe them 50$ on top of that. Nowhere in my lease or any emails sent to me does it dictate exactly how much water i am allowed to use per month, therefore there is no way to accurately measure “overuse” of water. There is no guideline, there is no text in my lease stating anything about over use of water. I had a roommate that moved in a year before i moved out, and never paid me his bills, since the landlord cant manage the other bills, one of the tenants is responsible for having them, and other tenants pay their portion, however this roommate had never paid me for bills. I informed them about this 6 months before i moved out. And rpm allowed him to break his lease agreement for 6 months at my expense. To this day Issac Matidi owes me 500$ In bills, and rpm cedar city owes me 250$ for my refundable deposit.

Fantastic experience: Matt and his staff are great

Fantastic experience: Great property management. Very understanding!

Fantastic experience: Great Staff ! Alaina is really helpful and made the whole process so stress free .definitely recommend them.

Fantastic experience: I’ve been renting a townhouse through RPM for over 2 years now, and haven’t had any issues with them. Alaina has been responsive and great to work with. Pete took care of whatever maintenance was required in a timely manner. I would recommend RPM to anyone.

Negative experience: Do not rent with these people. They will keep your deposit and they don’t care about their renters. My daughter had to leave unexpectedly at the beginning of the semester. She got someone to take over her lease, but the property management company refused to get the deposit from the new renter. (Who knows what condition they might leave it in, especially since they didn’t pay their own deposit?) We pleaded with them several times, but they kept telling us to wait until the end of the lease. I just contacted them again since it’s been almost a year. All I expected them to say was that they would follow up with the new renter and make sure we got our money back. She said it was not their problem and had no compassion for our individual situation. My daughter is a pretty level-headed emerging adult, but I feel like Real Property Management is taking advantage of young college students And I never leave negative reviews, just so you know.

Fantastic experience: Great property management service!

Negative experience: Lived in a unit they managed and kept it in fairly good condition. Was expecting at least half of the security deposit, and they took the whole thing plus wanted to charge me extra. Check Steed Cory before you rent from them.

Fantastic experience: All staff at RPM are so kind and responsive. Alaina goes above and beyond to truly make your rental experience the most smooth and enjoyable it can be. Before I needed to do a thing, Alaina called me with all the necessary details all figured out! I am still speechless in amazement and complete gratitude for all you do Alaina!! Cesil has been so helpful. And Pete the maintenance man is available at a moment's notice with a smile and solutions right at your door for any problem any day. Thank you RPM crew for treating me so well and caring for me so kindly!!! Thank you :)

Negative experience: House was a mess when we moved in cleaned it spotless including carpets when moving out the said they had 30 days to mail my refund deposit waited the full 30 days and only sent me $40 out of my .$855 refundable deposit

Negative experience: If you DON'T want your home to be taken care of, want poor service, want a vindictive/toxic business relationship, GO TO RPM CEDAR CITY. I notified RPM in April 2018 about a roof issue (I live in a different state). They never took correction and roof needed to be replaced in September 2018. The worst thing was there was no apologies, no regrets from RPM. Stay away!

Fantastic experience: Rpm is a great property manager. They are easy to work with and I enjoy their easy-going management style. I would recommend them as a property manager.

Negative experience: Don't use these guys if you can help it! They are not very easy to work with.

Negative experience: Bad customers service and communication between staff and customer.

Fantastic experience: We have been a customer of RPM of Cedar City,for 5 years this month. They made our move here from back east seamless in 2013, dealt with my worry, my phone calls to make sure we were good to go. We have no complaints, and wished we would stay their customer. The only reason why we are leaving RPM - is the owner of the property that RPM is managing that we live in, has been placed for sale. RPM has treated us with kindness, professionalism, and like we are people not just numbers. They do care about their tenants, and properties they manage. I would stay with RPM if we could, for a bit longer, but I can't handle the not knowing and trying to find a place here that allows pets, you can't wait. RPM would place us if they had an open home. That should speak enough for them, they do not have a lot of home turn over - I will miss here, and the staff. Thank you K.

Positive experience: Despite issues when we first signed, this rental agency has been very easy to work with over the year that we have lived in our unit. Any maintenance issues we've had are quickly addressed.

Negative experience: Never been tbere

Fantastic experience: We received the best customer service from this company when looking for a place to rent in Cedar City. I would definitely recommend them!

Negative experience: When moving out they said they would let us know about our deposit. If anyone moved in etc. we had to call them every time. Which isn't to bad. But beware of the deposit. Out of the $900 we put in. They kept $885.68. For light bulbs, One blind (which was there when moved in so idk why they didn't fix it Before). Carpet and other small things which ended up being almost the exact amount of $900. We cleaned it good claiming it was a mess. Never had that much taken out out of all our years of renting here in cedar. Even with the same issues.

Fantastic experience: They are good Property Management Company

Fantastic experience: We have rented from RPM for over a year. They are great and we've had no issues. Alaina is always so nice and helpful and Pete is great about coming out to fix things within 24 hours. We've loved renting from them.

Fantastic experience: We rented with RPM for three years before moving a new job out of state. We had a great experience with them and would be happy to recommend them. Maintenance was generally handled without a fuss and everything seemed to go really smoothly during our time renting with them.

Fantastic experience: Edited review. They had some problems when we were first living here, but the office team and others have worked to fix the issues they were having. They are much more informative when asking questions, address problems faster, and are overall much more courteous. They even asked if I wasn't willing to change my review, what they could do to not make any mistakes in the future.

Fantastic experience: I have rented from rpm for almost 18 months and it has been a great experience! The staff is quite friendly! As well Alaina has been super helpful and she is a stand up person! Great job rpm! I look forward to another year with you!

Fantastic experience: We have been with them for almost 3 years through 2 properties and 1 storage unit. They helped us get out of a lease agreement early by listing and showing the property, as well as responded to maintenance promptly. They stick to their contract if you stick to yours and I think that's all you can ask of a property management company. Expect some deductions from your deposit for cleaning when you leave. This is pretty standard with all the companies we have ever worked with and I never felt our deductions from RPM were unjustified or outrageous.

Fantastic experience: Great experience! Also very nice! Thank you!

Fantastic experience: I've been renting for almost a year, and I have never had a problem with the property or the management. I love that you can pay online, is so easy. The staff is always willing to take two payments, since my husband and I keep our finances separate (and will gently remind me when my math fails and I'm $25 short or over lol). I'd recommend them to anyone.

Negative experience: Awful experience yet again. Elaina is never available. Does she even still work for Real Property Management? She isn't always forthright with information. I previously rented with Real Property Management because a land lord/owner hired the company. I have never gotten any 'real' help when looking for a rental from Real Property Management.

Negative experience: Crooks. Wasted time and money to never hear back from them.

Negative experience: Very poor management. The second key was not ready on the move-in day. I told the lady to give me another key by next day but she told me go to lock smith and make a copy by myself. Can you believe it? She even didn't apologized to me. I paid application fee for 2 people and they must give us two keys.

Negative experience: When looking at them I was very disappointed with their miscomunication. Showed my husband a home and he asked to see another and they said they didn't have the keys yet, but as soon as they did they would call us to show it to us. 2 weeks went by never heard from them so I called to see if they had got the keys and when we could go look at it. The gal said they did have the keys and they had received an application for it, was waiting to see if the people where going to bring in the deposit for it and she would call and let me know. I called back the next day because I hadn't heard anything and she let me know the they had received the money for the place. This was a place my husband and I were very very interested in. They don't seem to ever call people back and This didn't just happen once but twice. I flat told them the they lost the chance of ever getting my business and I would never call them back for any property.

Negative experience: Very unprofessional!! No communication skills whatsoever. They have a habit of trying to talk down to you. We had maintenance issues that were ignored and went 2 weeks without hot water with 3 small kids in the house. Will not recommend them to anyone and will not seek there service ever agin. Avoid at all cost or you will have nothing but headache.

Negative experience: Well, to start with, I just called them relative to an apartment on craigslist... The woman I spoke with had absolutely no communication skills... Then, she said that they don't have ANY apartments available ~ although they had just posted several others... This was a dark foreboding of things to come had I rented through RPM... The positive reviews are from YEARS ago... The most recent reviews have been NEGATIVE... Add mine to theirs...