IPM Chico Property Management

Fantastic experience: Had a great experience talking with Dan and Sean about a potential property. I ended up going a different direction, but they were very personable and helpful.

Fantastic experience: Friendly, responsive and easy to work with.

Fantastic experience: Absolutely wonderful communication, impeccable service. Super happy recommend to anybody.

Fantastic experience: I have used IPM for years to manage our properties. Exceptional service and always quick to respond to our tenants requests.

Negative experience: These guys will do anything they can to scam you. Do not rent properties from these scum. If you do, take pictures of everything wrong, and save receipts. They will say you didn't pay them, and try to make you pay them again. They will rent out properties with Broken appliances and then charge you for it when you move out. These people suck.

Negative experience: Not too excited about them. Office is never open, and the staff doesn't deal with real issues. Maintenance issues are dealt with in a timely manner.

Negative experience: We rented from them for 3 years and had a horrible experience from start to finish. Good luck if anything breaks or needs repairs, you will have to pay. They will automatically take your whole deposit as well so be ready to fight for it. We had to threaten legal action when they tried to charge us almost $2000 more than our deposit when we moved out. But of course, as soon as push came to shove they just backed down, because they were simply trying to scam us.

Fantastic experience: We just hired them to manage a property for us and the transaction was prompt, professional, and painless. We live halfway across the country so knowing that our home will be in good hands is a huge relief.

Fantastic experience: Worked out great for me they approved my family and I for a rental even though I didn't have the best credit thank you IPM

Negative experience: Terrible management company

Fantastic experience: Have been a commercial lease client for years and they are very attentive when something needs attention at my building.

Fantastic experience: Very good property management company and have good experience as a vendor for them as repairs

Fantastic experience: IPM is very professional and it has been a pleasure working with them. Highly recommend.

Fantastic experience: We have been using IPM to manage our rental for about 4 years. Our house is very old even by Chico's standards; so theres always maintenance complaints to be had by tenants. They usually take care of all the requests quickly and have had no issue renewing tenant's lease for the last 2 years. Would highly recommend!

Fantastic experience: Very helpful with the least process, the app they use to make least payments is very easy to use and convient. They are very attentive we contacted. Ima happy renter.

Negative experience: worst property management ever. their emergency line is a loop. my landlord finally canned them and now they won't share all of the documents with his new property management. highly unprofessional folks right here.

Fantastic experience: I used to love to move so I've lived in a lot of different places all over California and dealt with a lot of different property managers and property management companies. IPM has been great. Everyone that I've spoken to at IPM has been kind considerate knowledgeable and professional. If I put in a request or leave a voicemail the response time is quick and the follow thru has been impressive. I'm happy. Thank you IPM

Fantastic experience: Mike was very punctual, courteous and respectful! Took care of what needed done without delay!!

Fantastic experience: They came out and serviced the sink that had broke. The guy was nice and it was all done in an hour.

Fantastic experience: We’ve been leasing with IPM for the past 3 years and have no complaints. Location is always clean and Dan has always been really helpful with any questions. Looking forward to leasing with them for many more years.

Fantastic experience: The speed in which they contact me to take care of the client is very appreciative. Scheduling works in concert and they sound great

Fantastic experience: Great company to work with

Fantastic experience: Managed my rental for a few years now, no problems. Good communication, went out of their way to help me do all the inspections for a refi. I live in SoCal, having a property manager I can rely on is very nice.

Fantastic experience: IPM management has always seemed to "manage " in all the right ways. Whenever we have had a problem with anything big or small, they seem to at least address the situation....within a reasonable time. They have always contacted us back, and resolved any problem we seemed to have had. The people who have answered the phone about questions, or problem solving issues have always been more than competent and helpful. I have no complaints, and all praise for a well run business.

Fantastic experience: Great property management..!!

Fantastic experience: I have been with IPM for over five years. During that time I have had no issues with our rental property. They have made keeping the property painless. Rent arrives on time, no maintenance problems, and no neighbor complaints. Would highly recommend IPM if you need management services for your property.

Fantastic experience: IPM has been managing two rental units for us for several years. It took awhile to understand their reporting, as it was different than former property manager reporting. They have been very responsive to emails and phone calls from a property owner perspective. They also contact us when issues arise at the units regarding maintenance.

Fantastic experience: Friendly and Professional. Move In process was easy and the Property Managers were the most helpful and kind during the process.

Fantastic experience: IPM has been managing my for over 5 years, I have not had any problem with the house. They have taken care of all aspects of the property.

Negative experience: Absolutely horrible trash really service to be tossed around and lied to to be approved and then shut down and ripped from status the worst agency for landlord in Chico California I recommend stay away

Negative experience: Really frustrating experience overall. Terrible communication and getting back to tenant requests. They don’t answer email or phone. I really think the only reason they’re in business is because their properties are relatively cheap to rent. But honestly I’d rather pay 100$ more a month just to have some good property management and good communication.

Positive experience: Maintenance request has been unanswered for TWO WEEKS (broken dryer) and I can't get anyone to answer the phone. Most unprofessional, unorganized, unhelpful property management company I've ever worked with. Completely unacceptable. Edit: they did finally fix the dryer. I'm still not pleased with their virtual assistants. They don't have a dedicated office person - rather, when you call, various virtual assistants answer. Not a great experience, but it is what it is.

Negative experience: Worst management EVER

Negative experience: ABSOLUTELY NEVER RENT FROM IPM. They’re terrible at ALL aspects of property management. My apartment was managed by Rob Fairchild who was amazing. IPM bought his company so they became the new management team. I can not even fit into a small book how many issues I had with IPM. For starters, they never answer any calls or return messages, when they do seldom answer they say “let me put you on hold for one moment and ask my supervisor” and leave you on hold for 20-30 minutes just to hang up and then forward your calls. They also don’t respond to emails. And the office hours online aren’t real, the office is never open. The receptionist will say they are doing something like fixing a incorrect charge or updating forwarding addresses and then literally never do it you have to call for weeks to get anything done. We had so many random charges during our renting time and disputed them all just for them to say “whoops must have gotten it confused with another property and charged you”. Never pay without asking what the charge is actually for 95% of the time they can’t tell you. When we moved out in MAY 2021 we had their inspector do a 2 week inspections, she noted almost nothing told us we would get our whole deposit back if we just change the air filter and pans on the stove and hire the cleaners they sent on the move out instructions. We hired IPM’s LISTED CLEANERS & Carpet cleaners, and provided receipts. Just for them to try to keep 85% of our deposit for “cleaning services”. We filed a dispute and got most of our deposit back after 3 months of trying to get ahold of them and get it resolved. This company is a actual scam with employees who don’t know what they’re doing and constantly are pushing things and blame off onto other people. I sincerely hope IPM’s properties get taken over by someone else because the management and receptionists they have currently is incapable of this job. Sincerely a old tenant you tried to screw over several times.

Negative experience: This is the worst company to lease with unfortunately our previous landlord sold our property to them and told us after it was all said and done so we were forced to work with them. They will text us something out of the blue but they are impossible to get ahold of. Unanswered emails, unanswered calls they pull bs and expect us to roll with it. They don’t even have the correct address listed for their office so you can’t go in to make a complaint of speak with anyone. Terrible terrible terrible company do not lease with them you’ll just end up with unnecessary headaches if I could give negative stars I would.

Negative experience: I had issues while living here with the company being non responsive. Request after request and no one would come to fix it unless I called the company every single day. Even then, it would take weeks for them to send someone down. Our shower head was cracked and not working, we asked for help as the entire shower head unit was falling out of the wall. No one ever came, and we didn’t have a shower. So we just had my dad drive down to Chico to fix this issue for us with our own money so we could SHOWER. Other than the company being disorganized and non responsive, I haven’t lived here for several months and I am still getting emails about signing a new lease, and can see who is signing this lease. They sent me an actual link to this lease that I am no longer on. It’s been months, and none of that information on this lease is mine. (I double checked because I did not want to be signing a lease when I don’t even live in this county anymore…) I’m not sure if they are understaffed or have a bad program to help, but something isn’t working here. I would avoid renting from this company.

Negative experience: Terrible Management Company. They never answer their phones. Always trying to squeeze more money from you. They even lost our RENT one month. Try to go else where.

Negative experience: If you have any control over it NEVER MOVE INTO AN IPM PROPERTY!!!! They are the absolute worst from the day you move in, to the day you move out. If you enjoy no maintenance, no heating or AC, no pest control (even when your entire house is infested with any and all types of bugs from the day you move in to the day you move out...), but if you enjoy those things, this property management company is the one for you. Never. Ever. Again.

Negative experience: IPM failed to notify myself and 2 others that the home owner had plans to build a second unit on the property DURING our lease term. Not when we toured, not after we signed, not until 4 months in when contractors knocked down our back fence and put up notices. Thankfully the homeowner was very understanding and postponed construction until after our lease ended. IPM has also been very short and with us, very poor on updating and notifying us with maintenance and has overall just been really bad at being a management company.

Negative experience: I had previously left 2 voicemails, an email, and a text about issues with our unit and online portal. Waited a week and never heard a reply. I called the phone 6 times until someone finally answered and got my issues solved... only to find out that there was still an issue and will now have to call again to get it solved. Then I had a maintenance issue, which is continuing to grow worse... I called and left a message, sent an email, and put in a maintenance request... I still haven’t heard anything back. They have narrow work hours, never answer their phones or emails, and their employees always seem confused. It took me weeks to get a maintenance order fixed, and it was a very simple issue. I give them slack since it’s a difficult time with COVID-19; however, since I have worked, and am working, for property companies I know how smoothly it can be operated... I’m not sure if they do not have enough employees or what, but it does not seem to be running the best at this time. I would advise you to not rent from this company. Oh I forgot to mention. They have so many unreasonable charges to squeeze money out of you. Charging $50 per each applicant and each co-signer. They have a huge fee for changing roommates as well. There have been other charges as well that seem like they just keep squeezing us for every dime we have.

Negative experience: Have left 3 phone messages within a week about a tenant on adjacent property with no return call. When someone finally answered today and I provided address I was hung up on.

Negative experience: Wouldn’t process out maintenance request, raised rent without notification, hung up when we tried to get answers. Absolutely terrible

Negative experience: Takes upwards of two weeks to even begin processing an application. Costs 40 per applicant, when a credit check is, what, 15? Waits those same two weeks to even take payment without even bothering to wonder if the same amount is in that account, and won't refund.. After making you wait two weeks to even BEGIN reviewing the application. All in all, moderately sure they only have that property up to milk us Camp Fire victims looking for a place to live.

Negative experience: Cannot be reached during regular business hours. Always goes to answering machine.

Negative experience: This management is very unprofessional. They took forever to fix anything that was wrong with our rental and they didn't even clean anything before we had moved in! I definitely do not recommend renting from them.

Negative experience: I would recommend that you avoid getting entangled with IPM as either a renter or a property owner. First off is their ridiculous hours, what self respecting business is only open 20 hours a week? Try to get a hold of someone not during that time and the message machine will threaten you with being charged a fee if they decide it was not an emergency. Amazing customer service there... Their maintenance department seems to be leaderless, as a renter you can expect maintenance people to come and go from your house at their own discretion. I have tried setting appointments only to have the agreed day come and go with no contact multiple times (despite the threat of a fee if I stand up the repair guy). As a property owner you should expect half-ass repairs to your property for top dollar. Example: they took all the gutters off of the house I am renting and never put them back. With no gutters to divert rain from the sides of the house water is swelling the ground and causing the foundation of the house to crack and eventually will destroy the whole house. I am just glad I don't own it! I write this as a current tenant who simply wants IPM to know that from a renter's perspective their performance as a property management company is very bad. I also wanted to give future renters and property owners a heads up as to what they can expect. Make some changes IPM!

Fantastic experience: Excellent maintenance crew and the woman who heads the maintenance department is on top of her game!

Fantastic experience: My office has this new property management company that is amazing. I mention the toilet runs after it's flushed and the next day it's fixed. Thank you IPM! Their responsiveness is fantastic.