Acropolis Realty Group
At Acropolis Realty Group, our mission is to create lasting relationships by offering expert guidance and innovative real estate solutions that align with your unique needs. Based in Syracuse, we serve all of Central New York with services in residential sales, commercial development, leasing, and new construction. Our team is dedicated to transforming real estate into a joyful, exciting, and stress-free experience. With a commitment to integrity, professionalism, and collaboration, we help clients build wealth, achieve their goals, and feel confident in every transaction. Let our family take care of your family.
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-16h
- Martes: 8h-16h
- Miércoles: 8h-16h
- Jueves: 8h-16h
- Viernes: 8h-16h
- Sábado: (closed)
Nuestro comentario desde ImmoNetwork sobre Acropolis Realty Group:
Orientación Experta y Servicio Personalizado
Acropolis Realty Group es una agencia con sede en Syracuse, dedicada a transformar la experiencia inmobiliaria en un viaje alegre y sin estrés para los clientes en todo el centro de Nueva York. La firma se especializa en ventas residenciales, desarrollo comercial, arrendamientos y nueva construcción, con un fuerte énfasis en construir relaciones duraderas a través de la integridad y la colaboración. Su misión es ayudar a los clientes a construir riqueza y alcanzar sus objetivos con confianza.
Los clientes elogian constantemente al equipo por su profundo conocimiento del mercado local y su capacidad para proporcionar una orientación clara y transparente de principio a fin. Muchos compradores de primera vivienda destacan cómo los agentes hicieron que un proceso complejo fuera manejable, respondiendo a cada pregunta y ofreciendo consejos honestos y francos sobre las propiedades.
Dedicación Excepcional y Responsividad de los Agentes
Las reseñas destacan frecuentemente a agentes específicos que van más allá para garantizar la satisfacción del cliente. Profesionales como Ciara "Miggy" Migliaccio, Kevin Faatz, Ashley Mann y Courtney Joslin son reconocidos por su ética de trabajo inigualable, su capacidad de respuesta y su atención al detalle. Los clientes aprecian a los agentes que son flexibles con los horarios, están disponibles para llamadas a cualquier hora y son proactivos en la resolución de problemas antes de que surjan.
- Kevin Faatz y el equipo Lock & Key: Elogiados por su recursos, creatividad y capacidad para manejar transacciones complejas con suavidad, incluyendo asistencia con necesidades posteriores a la venta.
- Ciara Migliaccio: Reconocida por sus habilidades organizativas, seguimiento y capacidad para coordinar perfectamente para compradores fuera del estado.
- Ashley Mann: Comendada por su enfoque personalizado, paciencia y dedicación a encontrar la opción perfecta para cada cliente.
- Courtney Joslin: Destacada por su honestidad, habilidades de resolución de problemas y apoyo emocional durante decisiones difíciles.
Asociación de Confianza para Comprar y Vender
Tanto al navegar un mercado competitivo como al vender una casa familiar querida, los agentes de Acropolis son descritos como socios de confianza que priorizan los mejores intereses del cliente. Los clientes reportan sentirse apoyados y nunca presionados, con los agentes proporcionando consejos sólidos sobre negociaciones, precios y tendencias del mercado. El espíritu colaborativo y el comportamiento profesional de la agencia les han ganado altas recomendaciones de propietarios satisfechos e inversores por igual.
Acropolis Realty Group: Opiniones
Experiencia negativa: I would not recommend this agency, Emily with Acropolis scheduled a showing for my girlfriend and I to see a place on Saturday she canceled it saying she needed to move it to Monday at 5 which we were fine with. Come Monday after two messages Emily never responded and marked the place as sold. At least have decency to communicate what is going on, I’m glad we didn’t waste our gas driving to the location. Please don’t waste your time with this company.
Experiencia fantástica: Our agent Ciara Migliaccio was incredibly helpful throughout our first home buying experience. Her extensive knowledge helped answer any and all questions concerns we had. She went above and beyond to be available when we needed her. I would recommend her to anyone and plan to work with her for my future real estate needs.
Experiencia fantástica: First Time Home Buyers--Partner with Ashley! My partner and I were first time home buyers who had a lot to learn about the house buying process. After a lackluster experience with another realtor in the area, we contacted Ashley to view a property. From the beginning she was extremely responsive, friendly, and prepared to answer any and all questions we had. We felt supported throughout the whole process. Ashley actively fought for our best interests and was candid about all the properties we viewed. She made an intimidating process into a bearable one. If you are looking for someone who will treat you like a member of their family, look no further!
Experiencia fantástica: Friendly, accommodating and empathetic realtor. Ashley truly understood my needs in the housing market, was always responsive and flexible allowing me to manage buying the house with my busy schedule. She also helped make the purchase process very easy and streamlined.
Experiencia fantástica: Awesome thru the entire process. Very helpful. Will definitely go to them if I buy another house!
Experiencia fantástica: Clear guidance and great communication from start to finish! John was knowledgeable and went that extra mile to seal the deal. He was always professional and openly communicated making sure we knew our options every step of the way. John put his heart and soul into marketing our home. His techniques were creative and skillful, which resulted in a great outcome. I would happily recommend John to anyone wanting a positive and seamless experience selling or buying a home.
Experiencia fantástica: Flawless experience . Can’t give high enough praise to Olivia during this process. She spent in total over a year looking at houses with me. Her knowledge is unmatched in a very difficult market. She knew exactly what I was looking for and helped me avoid places that weren’t right for me. I never once felt pushed into making an offer on a house. I trusted her expertise and was comforted by her knowledge about the market and her attention to detail when it came to evaluating homes. Closing on my house was a breeze, and she kept me well informed and in the loop the entire time. I have already recommended her to several colleagues and friends. I’ve additionally had multiple close friends whom she has already helped purchase and sell houses, and have endorsed similar flawless experiences. I plan to use Olivia with any future sales or purchases of property or homes. Rare to find somebody with such strong work ethic and expertise in their career. Thank you for such a wonderful experience :)
Experiencia fantástica: Amazing experience! . I was faced with an incredibly frustrating and difficult situation regarding the purchase of my home. In every single step of the process, Olivia was highly knowledgeable and maintained a level of patience and professionalism that kept me informed of my rights in a tenant to buyer arrangement. I can't express enough how grateful I am for her expertise. When faced with what seemed like insurmountable issues from one of the sellers, and less than honest dealings with the other realtor, Olivia kept working towards our goal and made the impossible happen!! Her calm and steady attitude, and her willingness to go above and beyond is unparalleled. I would recommend her and her amazing work ethic to any and everyone!
Experiencia fantástica: Wonderful! Cheri is a pleasure to work with! Her wealth of knowledge and experience makes the whole process a great and rewarding experience!
Experiencia fantástica: Courtney was my realtor while purchasing my first house. She was very knowledgeable and helpful throughout the process. She answered every question I had no matter the time of day.
Experiencia fantástica: Best realtor to work with! Cheri helped me purchase a property long-distance. She sent listings that fit the profile I was looking for and conducted viewings on my behalf. As we went further into the process she identified opportunities to negotiate to get me the best deal. She also connected me with good mortgage brokers, attorneys and contractors. She made the process easy and was highly communicative throughout. Cheri is awesome and I highly recommend her services when purchasing a home!
Experiencia fantástica: She’s the best! . Cristina has been personable and professional since the first meeting we had with her. She consistently put us at ease during stressful processes and continuously put our best interests first. Through both the buying and selling process she’s been such a valued partner and we could not imagine doing this without her. Not only is she knowledgeable, she thinks outside the box and gets creative when needed. Cristina has been the best partner to work with and would highly recommend her to anyone looking to buy or sell!
Experiencia negativa: I rented a unit in the Geddes apartment building in Tipp Hill that TJ Perkins was reasonable for leasing. Based upon my experience with him, I’d avoid working with him as he did not demonstrate integrity or attention to detail. I was extremely dissatisfied with his customer service and follow-through. When we moved in, the unit which TJ was responsible for was in horrible shape. The previous resident had cats that wrecked the carpets and doors. It smelled and it was just disgusting. TJ and property management knew this, tried to get us to move in anyways, and were unresponsive and quite frankly rude about getting reasonable repairs done in a timely manner. We had to plead for the repairs to damage that occurred PRIOR to our move in to be addressed.
Experiencia fantástica: The best duo team ever! We had an absolutely wonderful experience with Kevin & Amanda. Day one they were on board for our craziness! So accommodating to our schedules, always made things happen. I can't speak enough about this team. We had the best experience. I would highly recommend Kevin & Amanda to anyone looking for a real estate agent!
Experiencia fantástica: Dedicated and knowledgeable . Lynda dressed up my house, did all the work to list it and was on top of each and every showing. I had 2 offers after only 3 days on the market..that speaks for itself. She was amazing with communicating right up till the last paper was signed. I would recommend Lynda to anyone!
Experiencia fantástica: Wholeheartedly recommend . I met Kevin summer of 2025 randomly after clicking on a home on zillow.com. He was the agent that picked it up. Little did I know how lucky I would become months later. It is tedious to detail the past months to the present, but I found a home and sold mine simultaneously. Kevin and his team were there the whole time. From preparing my home to sell while securing my new home, he was there through thick and thin. Never overbearing or pushy, never demanding. A man with integrity. As time went on here is what stood out: he will outwork, out-compete, and earn every bit of your sale or buy or both. He has a team in place for every step of the way. After about 300 phone calls between us over the course of 6 months, with time to reflect on the process after it is now said and done, I wholeheartedly, without pretension or hesitation recommend Kevin and the Faatz team. You will not be disappointed. I wrote this review not under duress nor for any monetary incentive. Only to give credit where credit is due. Kevin is the best I have seen and worked with (out of 4 realtors in my life). Kevin, Amanda, and the Faatz team, thank you!
Experiencia fantástica: My husband Jeff and I are so happy that Ciara Migliaccio has joined your group. While we met Ciara before she joined you folks, we can highly recommend her for anyone that is searching to sell or buy a new home/property. She helped us find our dream home! Ciara is very knowledgeable and is very prompt with answering your questions and helping you in your journey to your new dream home. We wish Ciara continued success in her current profession. Jeff and Valerie M.
Experiencia fantástica: Miggie Migliaccio helped me both purchase and sell a condo unit. She performed excellently. On the purchase side, she helped locate the property, provided crucial insights into an appropriate offer and ensured that we were able to close while I was recovering from surgery and living in another state. She exemplified professionalism. Two years later, she was able to help us sell the condo above asking. The condo was priced fairly, but Miggie’s efforts generated additional interest and we benefitted from a price war. I cannot recommend her highly enough. I would give her 10 stars if that were an option.
Experiencia fantástica: Best Realtor, I had a great experience working with Eliza during the purchase of my new home. She was extremely helpful, professional, and went above and beyond throughout the entire process. Despite several challenges, she remained proactive and always had solutions ready. I truly appreciated her dedication and would highly recommend her to anyone looking for a reliable and supportive real estate agent
Experiencia fantástica: Ciara “Miggy” Migliaccio is an extraordinary real estate professional. Her level of organization, follow-up, and follow-through is truly unmatched. She is consistently proactive, responsive, and detail-oriented, which creates confidence and ease for everyone involved in the transaction. Based in Syracuse, Miggy is also a standout collaborator beyond her immediate market. She works seamlessly with agents in surrounding areas, including Rochester, to coordinate showings, tours, and referrals—all with one shared goal: delivering exceptional, full-service experiences for clients. That kind of cooperation speaks volumes about her professionalism and integrity. Miggy approaches her work with clarity, consistency, and genuine care. She anticipates needs before they arise, communicates clearly, and never lets details slip through the cracks. Clients are not just represented—they are truly looked after. If you want an agent who is dependable, highly skilled, and deeply committed to excellence, Miggy is someone you can trust without hesitation. She sets a standard that elevates everyone around her.
Experiencia fantástica: Our family’s experience with Rebecca throughout the buying and selling process was exceptional. She thoroughly explained each step and was always right there with an answer whenever we had any questions. Her guidance throughout the entire process was stellar. If the need for a real estate agent ever arises for us again, we will surely be reaching out to her!
Experiencia fantástica: Really was great to work with during my house search. I was able to go through the process as a first time buyer with ease.
Experiencia fantástica: You need to work with Nicole Mcneilly, she’s absolutely the best. She’s incredibly responsive, always gets back to you promptly, and works hard day, night, and even while on vacation. We know this from personal experience with both our home and business purchases. Highly recommend!
Experiencia fantástica: Our realtor was Ciara “Miggy” Migliaccio and she was great to work with, was very responsive, flexible, and was helpful and available at every step in the process.
Experiencia fantástica: I have worked with Ciara "Miggy" Migliaccio on several projects in both residential and commercial real estate. In all instances she was highly responsive, engaging, and eager to understand my needs and help to identify prospective properties that met them. Strongly recommended.
Experiencia fantástica: Vinnie Mangan is the best...thank you.
Experiencia fantástica: I gave this place 5 stars due to me working with one of their realtors in the past. Ciara Migliaccio she was such a wonderful young lady. She took us to see a few homes, she always had a smile on her face even when we were out in 15 degree weather together, she was on-time, she has so much patience always c a me prepared and has so much knowledge of the real estate market. The home i live in now she took me to see it and I ended up buying it. I would not hesitate to work with this young lady again. Thank you so much Miggy.
Experiencia fantástica: Can't speak so much to the Acropolis group, but I can absolutely endorse Ciara as an amazing realtor. She was absolutely AMAZING in our home hunt, coordinating the whole thing while we were living out of state in VA. We had found a couple we liked but were highly competitive and we lost out in bidding wars. Enter Ciara, who not only found us our forever home (within budget!!!), but took the time to virtually walk us thru on FaceTime while we were in VA, found us a backup inspector when our original man fell thru day of, negotiated repairs to the home before purchase... even figured out a legal issue with our property sale in VA to ensure the closing on the new house. All we had to do was pick the house and sign some papers, Ciara took care of the rest. She was also just a super chill and easy person to work with to boot . Reading this back it sounds like a bot, but truthfully - Couldn't recommend her more highly.
Experiencia fantástica: Ciara “Miggy” Migliaccio ⭐️⭐️⭐️⭐️
Experiencia fantástica: We found an ideal home for my family through the help of Ciara. Ciara was a client centered professional to whom I can approach freely and safely. Ciara was kind, respectful, and faithful always.
Experiencia fantástica: Miggie is the BEST if anyone looking for a knowledge,understanding Realtor when looking for a home please check with Miggie , when I was looking for my first house i was living in Rhode Island and Miggie made it happen stress free she didn't miss nothing I can proudly say after 1year I am a proud home owner because of Miggie, she is an asset to Acropolis Realty Gruop I can proudly say if you need to find a house or apartment etc check with Realtor Miggie first before you go anywhere, thank much she is my 5 hero
Experiencia fantástica: Ciara is always on top of things, always listening. She was amazing to work with and help me find our perfect home!
Experiencia fantástica: Miggy was great! Very personable and helped show us any red flags for homes we viewed. We were living out of state and she really accommodated our schedule when we were in the area for house tours, and showed us homes all over the finger lakes region. We love the home and location we ended up in.
Experiencia fantástica: Professional, Knowledgeable, and kind. Kristin is 10/10! . Kristin was our agent through several years of a very specific house search. She met with us quickly every time w new house hit the market, and provided very sound advice regarding negotiations. She made us comfortable with her extensive experience in the industry. She is kind, funny, and just the best person to trust during a stressful real estate process !! I would recommend her to anyone !!
Experiencia fantástica: Outstanding Service. Buying or selling a house, you want Ashley on your team. Ashley was so very responsive and attentive. She listened to what criteria we had for a house and worked hard at finding THE right one!
Experiencia fantástica: Nicole is as kind-hearted as she is hardworking and knowledgeable. She was consistently responsive throughout the entire process and always made me feel like a priority. She also has the integrity and experience to identify both the positives and any potential concerns for the buyer. I highly recommend her
Experiencia fantástica: Catherine Kissel has gone above and beyond for us throughout our home-buying journey. She even took time out of her Sunday to show us multiple houses, making sure we had every opportunity to find the right fit. Her dedication, communication, and professionalism have made the process smooth and stress-free. We truly appreciate Catherine’s hard work and highly recommend her to anyone looking for an exceptional realtor in the Central New York area!
Experiencia fantástica: We couldn't have had a better experience with Kevin and his team. As first time home buyers, we were intimidated by the market and by how much we had to learn. Kevin guided us through the process, made sure we understood the decisions we were making, and provided us the support we needed to find our home. We recently closed on our house and couldn't be happier with the service provided. I would reccomend Kevin and his team to anyone looking to buy a home. You won't regret your choice!
Experiencia fantástica: Working with Rebecca DeCoste to buy and sell my home was an excellent experience. She really went to bat for us during negotiations and handled all the requisite paperwork in a timely and efficient fashion. I would recommend her to a friend.
Experiencia fantástica: I can’t recommend Acropolis enough. Catherine Cirabisi was extremely helpful and helped my wife and I through the entire process. She was very knowledgeable in answering all of our questions, and made buying a house stress free. 10/10 would recommend to anyone looking for the best realtors out there!!
Thank you so much, Jon! Catherine absolutely loved working with you guys and she hopes you are enjoying your beautiful house. So glad we were able to help you find your dream home!
Experiencia fantástica: Forever Grateful For Helping Us Find Our First Home! Buying our first home was such a big milestone and honestly we couldn't have done it without Kelsey. From day one she made us feel comfortable and confident in a process that can feel overwhelming. She listened to what mattered most to us, answered every question no matter how small and was always just a call or text away. Her response time was immaculate and we always felt like we came first. What really stood out was how much she cared. This wasn't just about finding a house it was about helping us find our home. We never felt rushed or pressured and her guidance made everything so much easier. We are beyond grateful and would recommend Kelsey to anyone looking for someone who truly goes above and beyond. Thank you so much!
Experiencia fantástica: Courtney is the best!! We have worked with her on buying and selling a home. She is extremely knowledgeable and honest and always responds to any questions as quickly as possible. We can’t wait to work with her again in the future!
Experiencia fantástica: Rebecca DeCoste-Realtor Very knowledgeable, professional yet very down to earth, she went above and beyond, guiding us through the process, and always available when she was selling our cottage, she went over each offer and never pressured us, we had several offers and sold our cottage in 1 day. Definitly would recommend her to others. Mary E.
Mary E., thank you! We’re so happy Rebecca was able to support you through the sale of your cottage. Wishing you all the best ahead!
Experiencia fantástica: Rebecca did an outstanding job assisting me in the sale of my house. She responded quickly and accurately in dealing with issues and handled the overall process incredibly smooth. I would highly recommend her for buyers and sellers.
Thank you, Elise! We’re so glad Rebecca was able to make the sale process smooth and stress-free for you. We appreciate the recommendation!
Experiencia fantástica: Working with Catherine was seamless and a very positive experience. Her knowledge and expertise of the buying process completely took away any anxiety I had beforehand. I definitely recommend working with Catherine and the Acropolis team for all things Real-Estate. Thanks again!
Thanks, Mike! Catherine thoroughly enjoyed working with you guys and is so glad you were able to purchase your dream home in Marcellus. We are always here for you for all your real estate related needs!
Experiencia fantástica: Stress Free . Jenna turned a very stressful time in my family's life into an absolute pleasant and eye opening experience . She would answer any questions I had 7 days a week and when it was time to view potential properties she was ALWAYS 15 minutes early to meet me there. Jenna is the one you will want in your corner when it comes time to purchase or sell your home and she continues to stay in touch to see how everything is going .
Thank you, Frank. We’re really glad to hear Jenna made the process feel smooth and stress-free for your family. Your feedback means a lot to us and we’re grateful you chose our team!
Experiencia fantástica: Communicative, Timely, Knowledgeable, and Friendly. Jenna was very helpful in successfully finding us a home!! She was very communicative and took our feedback from the previous house into consideration for our next viewing. She always responded very timely and sent various options for us to tour. She was knowledgeable and did great research on the surrounding area and price values. She was also very friendly and kind throughout the entire experience.
Experiencia negativa: I depended on this agency (via Zillow) to find me a home and rely on them for the walk through. Rather than telling me the house is in deep repair mode, I was set forth into a very bad deal. “Oh the structure is fine” they said. Even downplaying the home inspection. In denim cut offs and t-shirt meeting me the first time to sell me a home. How disrespectful. That was pretty much all I needed to see but I took the drive anyway. Before I was able to give an answer at our AGREED time, I was informed via phone call by my realtor that threats of suing and aggressive verbs were being thrown by the listing agent if my answer was to be no. Woah! I’m chilling in my really great downtown Syracuse hotel room watching Sunday Night Football and I get this phone call. Now, rather than use my large deposit or at least part of it, to put towards a different place, they just pocketed it. They can keep it, I’d pay them more to never do business with people like that again. Side note: the lawyer they work with was so incredibly fabulous, and positively talented and saved me from this nightmare of a deal. Thank you RC & T.
Experiencia fantástica: I tend to be a nervous person. Easily anxious and overwhelmed by things I don’t know or understand. Kristin always made me feel calm, she made me feel heard, and like she was looking out for my family’s best interest. She never made me feel like she was just trying to make a sale. She made my husband and I both feel like she cared for the things that we cared about. I’d recommend her to anyone in a heartbeat!
We love hearing that Kristin made you feel comfortable and cared for. Thank you so much for sharing this with us!
Experiencia fantástica: Great Agent. We found Lynda to be very knowledgeable and supportive throughout the process. She is patient with her clients and is willing to point them to the right resources. The process was very stressful for us as first-time home buyers working full-time jobs and raising two little kids in Syracuse. We appreciated her transparency and all she did to see us through the purchase. I strongly recommend working with her.
Thank you for taking the time to share your experience! We’re so glad Lynda was able to guide you through your first home purchase. Congratulations to you and your family!
Experiencia fantástica: We appreciated Kristin’s positive attitude and confidence in her profession immediately. Buying a house can be exhausting and stressful at times and Kristin did a great job at being our voice and having our back while also helping us to stay patient and positive. We found the house of our dreams and we could not be more grateful for her help in making this happen.
Experiencia fantástica: Terrific Team. Kevin and his team made the purchase of our new home go smoothly. Kevin was available by phone everyday and returned calls promptly if he was unable to answer a call. Kevin explained each step of the process. Kevin also made settling into our new home easier with his contacts to assist with many items such as getting our mailbox installed, and painting the garage. We definitely recommend Kevin and his team to anyone searching for a new home.
We love hearing this! We’re happy to know Kevin and his team helped make both the home-buying and moving process seamless. Congratulations on your new home, and thank you for choosing Acropolis!
Experiencia negativa: This business is owned by unethical business people. They have stolen money from me to the tune of $7,000. I have filed reports with Federal Trade Commission. I dont know what else to do. We've retained attorneys but they say these people are likely unable to pay because they are circling the proverbial drain. BUYER BEWARE!
Experiencia fantástica: Unparalleled customer experience! Kevin's professionalism and customer service is second to none! He was able to negotiate a below market purchase for a piece of land I wanted. Then, when life suddenly changed directions Kevin was able to sell that same piece of land for me in less than 2 weeks. I have been working with him as an investor for 2 or 3 years now and he is an invaluable member of my team!
Experiencia fantástica: Kevin and Amanda are the best! I got randomly assigned Kevin and Amanda through Zillow and it was a bit of luck honestly. They are both incredibly knowledgeable about the market and always went above and beyond to help me through the first time home buying process! 10/10 would use them again, and I plan to do so!
Experiencia negativa: I would highly advise against doing business with this firm. More details to come.
Experiencia fantástica: Kristin isn't interested in selling a house, she is dedicated to helping you find your forever home. She spent years, yes literally years traveling around to show us houses. She made it a point to mention pros and cons to each house as if she were buying it for her own family. She was extremely knowledgeable in value and the market which enabled us to purchase our dream home. She is mindful of neighborhoods and what would be a good fit for our personal lifestyle and needs. She truly went above and beyond to understand what we were looking for and never rushed us in the decision making process. She is a trustworthy realtor who gets the job quickly with her guidancs and recommendations of lenders and lawyers. We won't have to do it again thanks to her, she helped us find our perfect home. Kristin is the realtor we will always recommend to our friends and family!!!
Experiencia negativa: This review is for Kelly S. Loyal whose profile states that she is with Acropolis Reality Group. I do not recommend this Realty Group and the realtor, Kelly S. Loyal due to the terrible experience we had with her as our buyer’s agent. Please don’t walk—run from this agent. Her online profile is misleading, and I’m sharing our story to help others avoid what we went through. She presented nicely in her profile and in person but it was our first home and didn't do our homework or due diligence before hiring her. We learned about her the hard way and we will continue to share our experience to prevent others from going through what we did. Please read our experience before proceeding with this agent. She represented us in our first home purchase in Upstate, NY as a buyer agent. We searched for months and found the property ourselves (not her efforts) and we contacted her just to schedule a showing. She toured the property with us on a Friday evening. Afterward, we expressed interest in making an offer. She advised us to offer $8,000 over the asking price, which we did. Our offer was accepted, and we were excited, as expected. Soon after, she told us she’d be going on an RV vacation with her family and provided her travel dates. To accommodate her although we were surprised that we just got our offer accepted and she didn't express any desire to see us through to the end of the transaction. Being a family with children and understanding the importance of time with family, we supported her and even rescheduled our closing date to accommodate her vacation dates. Despite this, she left during in the middle of the transaction and did not show up to closing. We felt completely abandoned, helpless and disappointed. In addition, the attorney she referred to us also started misbehaving wanting to charge more money than we had agreed on. We had no on to fall on. Our agent had abandoned us and left for vacation after received her full commission! After closing, as if our experience wasn't enough, we arrived at our new home only to find that the lockbox was still on the door, preventing us access. We called and left voicemails for her multiple times—no response. The listing agent, Sarah Pelligrini, also ignored our calls. But we don't blame Sarah since she wasn't our agent. The onus was on our buyer representative to ensure that gained access to the home we purchased but she was long gone and enjoying her vacation while we were left outside our own home. After waiting several days, we had to hire a professional to remove the lockbox and change the locks—adding unnecessary additional cost and stress. When I followed up recently, Kelly denied any knowledge of the situation and asked for photos of the lockbox, promising to follow up. We sent her the requested photos and we never heard back. She collected full commission and left us to deal with the stress of completing the purchase transaction alone without her assistance and bearing unnecessary additional costs. She completely abandoned us after receiving her commission and never looked back or checked in on how the transaction went despite us calling her multiple times and leaving voicemails. This was a deeply disappointing experience, especially as first-time buyers. Don't use her and don't fall for her polished profile! Research agents thoroughly, ask questions, and don’t rely on a polished profile as hers. This was a very painfully disappointing experience for us and we will continue to share our story and experience with this agent. Hopefully this helps some family out there! Do your homework. Don't learn the hard way like we did! Stay away from this agent!!
Experiencia fantástica: Wonderful company great to work with.
Experiencia negativa: I had one of the most frustrating real estate experiences of my life working with Kevin and Amanda Faatz of Acropolis Realty Group. I recently submitted an extremely strong offer on a home they listed—$82K over asking, no contingencies, and an escalation clause up to $450K. I was fully pre-approved for a VA loan, having already sold my previous home and ready to close quickly. Despite all of that, I was told my offer was passed over due to “the type of loan” I was using. Wanting to stay competitive, I even got pre-approved for a conventional loan to remove that concern and increased my offer again. Still, I was told they were going with another offer—thousands lower, and contingent on the sale of a home that hadn’t even been listed. That unlisted home? It's being listed by Kevin and Amanda Faatz. It’s clear to me this was never about presenting the best offer to their client. I believe the Faatz team used my VA loan as justification to steer the deal toward a transaction that would personally benefit them, even if it meant their client got less favorable terms. I do not feel I was given a fair shot at this home, despite making every effort to be flexible and competitive. If you're a veteran, active-duty military, or just value professionalism and fairness, I strongly recommend avoiding this team. In my experience, they put their own financial gain above ethics, transparency, and even their responsibility to their client.
Experiencia fantástica: good people
Experiencia fantástica: Highly recommend Kevin and Lucianna! They are the perfect team to help you navigate the home buying experience. With extensive knowledge of the market as well as home structure and renovations, they offer valuable insights while making it enjoyable.
Experiencia fantástica: Lock & Key was our realtor when we sold our house in Clay, NY to buy a beautiful farmhouse that better met our needs in Perryville, NY! They were referred to us by a friend. I asked, "Do you know a realtor who will treat us like human beings and not have dollar signs in their eyes?" Kevin and Luciana were the perfect fit! They did not push us to buy something we couldn't afford. Yet they guided us with honest and competent feedback and instruction. And they were *extremely* kind and respectful to us. That was the cherry on the top! You can trust Lock & Key to act competently and in your best interests!
Experiencia negativa: It was great working with Ashley Mann as my first realtor she helped me thru all my questions and got me my house . I have given her name out to many friends. She is the best I give her 10 stars
Experiencia fantástica: We had never heard of Acropolis until a friend recommended Courtney Joslin. Within a few months, Courtney sold our business property and our home and then helped us purchase our dream retirement home! Courtney was exceptional with personalizing her services to meet our needs, keep us informed with information we needed to know, and provide us with care and support beyond that of a traditional client relationship. We were very emotionally attached to these properties and decision making was difficult. Courtney gave my family time and space while providing us with knowledgeable information and advice. Throughout the obstacles and challenges that popped up, Courtney fought for us with amazing problem solving skills! She found ways to make everything happen! Courtney knows the market, she’s smart and shows great initiative and she will be your biggest cheerleader. We have already recommended her to several friends and colleagues! If you want someone you can trust to take the stress out of buying and selling property and you want someone who will always have your back, call Courtney!!
Experiencia fantástica: Lucianna and Kevin Juston of The Lock & Key Team are amazing! They gave me a market analysis of my property and helped me to think through seller options as my family transitioned to a new state. They’re the best!
Experiencia fantástica: The Lock & Key team are so resourceful. Best real estate sales team! Thank you Lucianna & Kevin!
Experiencia fantástica: Lucianna has been amazing, she has guided me with confidence and is always available to answer my questions!
Experiencia fantástica: Ashley Mann did a wonderful job with selling one of my homes. Very professional and knowledgeable. I will certainly call her when I'm ready to sell my next one.
Experiencia fantástica: I recently worked with Ashley Mann for the second time, both of which were under time crunches. Having worked with other realtors in the past, her personalized approach and genuine support are unmatched. I could not recommend choosing Ashley as your realtor more!
Experiencia fantástica: We recently worked with Lucianna and Kevin from the Lock & Key team when we were searching for a new home. It can be incredibly stressful to find a home when there is low inventory and high interest rates. However, the Lock & Key team were amazing. They were responsive to our needs, helpful in pointing out opportunities, and very flexible in their time. We highly recommend them!
Experiencia fantástica: I was searching for property in the Strathmore neighborhood of Syracuse from my home in Miami. My inquiry was referred to Courtney Joslin who helped me tremendously since I was not in town. We navigated the process together and got the house. She was very professional and always courteous. My husband I are very happy with our historic new home.
Experiencia fantástica: We loved working with Kevin and Lucianna!!
Experiencia fantástica: Shout out to Lock & Key couple Kevin and Lucianna who helped us buy our first house together. Thank you for going the extra mile for us. David and Katrina
Experiencia fantástica: Theresa Reisner was fantastic. She helped us with every step of the way. She goes out of her way to make sure everthing goes the way it should. We highley recommend her. Shes the best!!!!
Experiencia fantástica: Acropolis is one of the best! Cheers to such an amazing company ! Thank you for your help !
Experiencia fantástica: Acropolis Realty Group is exceptionally professional and always gives back to the community. I highly recommend them for any real estate needs! Courtney Joslin has been amazing to work with – her dedication and expertise have made all the difference.
Experiencia fantástica: Working with Lucianna and Kevin Juston at Acropolis Realty Group during our first home purchase was an exceptional experience. From the start, their thoughtfulness, proactive approach, and genuine care were evident in every step of the process. After a less-than-ideal experience with another realtor, meeting Lucianna and Kevin felt like a dream come true. They were transparent, incredibly informative, and consistently went above and beyond to ensure we were making the best decision for our first home. Their extensive knowledge and passion for real estate were instrumental in helping us feel confident and capable throughout the journey. What truly stood out was their dedication to finding a home we genuinely loved. Their friendly, people-oriented approach made what is often a stressful and overwhelming process enjoyable and exciting. I wholeheartedly recommend Lucianna and Kevin to anyone looking to buy or sell a home. They bring a unique blend of kindness, expertise, and enthusiasm to the table. If you want to avoid feeling like just another client in a typically impersonal process, reach out to Lucianna and Kevin and experience firsthand the remarkable service they provide. 10/10
Experiencia fantástica: Lynda Kianka Was my realtor. First time I’ve bought a house and only person really in my family to buy one. So I had no real knowledge of the process, Lynda helped me through it all. She was amazing and prompt about everything. Thank you!
Experiencia negativa: Very unprofessional
Experiencia negativa: They have delayed giving deposits back by almost 2 months. They don't keep their word and you should be aware of that...
Experiencia negativa: They don’t like giving back security deposits 0/10 don’t recommend..run
Experiencia negativa: Isabella Lofts water main break and same day had a fire. NO INFORMATION SENT TO TENANTS. Apparently fire was on 3rd floor but the fire department decided to spray up the entire area not caught on fire leaving residue everywhere. Again its the weekend. No water for at all for 2 days and now entire floor is stained in residue
Experiencia negativa: Dangerous, unprofessional, and dirty. Do not move into a property that is managed by these slum lords. The property I live in (Isabella Lofts) is riddled with crime and the landlords ignore it, trash everywhere, and service problems constantly. The property manager Dan refuses to return phone calls and lies about building repairs and issues. AVOID THIS COMPANY.
Experiencia negativa: Currently managing apartment In Syracuse. Never fixes anything never can get ahold of anyone mailbox full. Slum lords. DO NOT RENT LEASE OR BUY FROM THEM
Experiencia negativa: Currently manages a building in Syracuse Isabella Lofts that has been without hot water for 15 days. Slum lords. DO NOT RENT FROM THEM.
Experiencia fantástica: We worked with Courtney Joslin and she was very transparent, honest, and helpful throughout our home buying process. It was our first time buying a home and she helped us find a beautiful family home that we can enjoy for years to come. She made it quick and as stress free as possible.
Experiencia negativa: 5th time in 4 months water has leaked from ceiling/appliance in apartment. No reparations have been made or follow up after the incident on December 13th where I slipped and fell as a result and needed medical attention. The elevator isn't even up to code.
Experiencia negativa: If there was an option for zero stars, I still feel that would be too high of a rating. We are very disappointed with every aspect of our transactions. Empty guarantees and promises, tardy, poor communication. Very difficult to get honest answers. Very confrontational when professionally brought to their attention.
Experiencia negativa: I recently bought a home and Sara Schiavone represented the seller. Sara informed the renters who occupied the property they could leave some larger items in the home along with a considerable amount of garbage and Acropolis would pay for the removal of the items left behind. It has now been close to 2 months since I purchased the home and Acropolis has not fulfilled the trash removal. I also received a city ordinance as the renters left a considerable amount of trash on the side walk and I would have been billed $250 a day if it was not removed from the sidewalk within 24 hours. I would advise against buying a home is Sara Schiavone is representing the seller.
Experiencia fantástica: Just bought my house through Acropolis with the help of Courtney Joslin. I'm a first time home-buyer and she did a great job of walking me through the process, helping me get an inspection, and finally closing on the house. Very easy to work with and must be lucky since I was able to purchase the first house I made an offer on.
Experiencia negativa: I moved out of an apartment leased to me by this realty group two months ago and was contacted three days after by the financial officer Kelley B. to provide the information to have my deposit returned to me. I have yet to receive an explanation as to why. I have called multiple times to speak to said person to figure out why this is, only for all of my calls and voicemails to be ducked. Even an email with the realtor who worked with me to rent the apartment addressed to Kelley B. has not been responded to in 2 weeks with an explanation as to where my deposit was. I hadn't expected Acropolis to be so unresponsive and unwilling to return my deposit to me after making it clear to me in May that I would be receiving it.
Experiencia fantástica: Courtney Joslin helped me to recently sell my family home. It was such an emotional decision for me but she made the process so seamless! She was very professional & knowledgeable regarding the current housing market & established a listing price that moved my home very quickly! She was very considerate of all of my needs & responded quickly to any questions I had day or night! I would highly recommend using her to sell your home if you are in the market looking, you won’t find a better realtor!! Thank you Courtney, not only for your professionalism but for making me feel you had my back & wanted the best for me & my family!!
Experiencia fantástica: ARG & Stephanie K have been a pleasure to work with when looking for new commercial leases. I would highly recommend this team for any of your business needs.
Experiencia fantástica: Stephanie Kotula sold us an amazing home. She is the utmost professional, and made what could have been a stressful process into one of the easiest transactions I've ever experienced. I highly recommend her and Acropolis for any of your realty needs.
Experiencia fantástica: Courtney and TJ were awesome in helping me navigate the home buying process for the first time and finding the right home for me. Courtney was easy to reach via text or call and very good at communicating. I am glad I worked with Acropolis and Courtney and I would work with them again!
Experiencia fantástica: We worked with Courtney Joslin on our purchase of a new home. She was fantastic! She arranged multiple showings for us at a time, even late in the evenings. We could always count on her to give us solid advice on making offers or what to look for in a property. When we lost out on houses we were interested in, Courtney was as disappointed as we were and kept finding us new potential homes. Her help went a long way toward keeping us from getting discouraged and giving up. And now that we've found our house and closed on it, she still takes time to check in and help us with the odds and ends of taking possession. By far, the best realtor and company I've ever worked with. We can't recommend Courtney or Acropolis highly enough!
Experiencia fantástica: Thanks to Stephanie Kotula, we just sold our house and closed on the perfect home for our family. Stephanie has a great understanding of the current housing market. She paid close attention to what we were looking for and needed. Stephanie has an engaging personality, making house hunting with her a great experience. She was responsive to my questions and concerns, quick with responses and research, a real problem solver. She has an honesty and integrity, that I really needed after some not so great real estate experiences in the past.
Experiencia fantástica: Worked with Samantha Covey who was fantastic! Professional, knowledgeable, supportive, very responsive and all around good person!
Experiencia fantástica: I have been working with Samantha Covey for the past year and a half to help find a house. Sam sent recommendation after recommendation, until I found the perfect fit. When the closing process began, Sam was there to answer all of my questions and make it the easiest process imaginable. If you are looking to purchase a property in Central New York, Samantha Covey is the best bet for you.
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