Genuine Property Management

Experiencia negativa: I'm not adding details out of fear of retaliation. Myriam and Alan have been great - Shannon has been one of the worst people I've ever worked with. Extremely rude, snarky, and will never accept responsibility or meet halfway when reaching resolution for things wrong with the home. I'm moving out soon, will add details after, again out of fear of retaliation. Calls are being recorded according to the phone calls. I would appreciate if management listened in on some of her calls to hear how she talks to renters. Edit after response from Genuine: I understand this isn't the most productive or efficient way, and this isn't about contractual or payment issues in any regard. This is about living situations and being respected as a person. When you're renting a home and also pay for your monthly fee to be managed by, I expect respect and general timeliness on things. The disorganization and miscare of information is honestly astonishing. All I'm genuinely asking for is that I'm shown care that my requests are responded to and not belittled.

Experiencia fantástica: Shannon, Myriam, and Alan at Genuine Property Management has always been responding to my inquiries quickly and assisting with any of the maintenance issues since we moved in. Kevin, our main handyman is excellent on communicating and getting things done as quickly as possible which I very much appreciate.

Experiencia fantástica: Working with Genuine Property management was a very positive experience. The process was fast and easy with great communication. I highly recommend them to anyone. Carol was such great help and very professional.

Experiencia negativa: I have quite frankly never written a Google review but feel the need to say this after months at my new residence and letting the frustration of this situation blow over. I was rooming at a condo managed by GPM from July 2024-2025. The entire move in process was rushed but i didn’t mind until I arrive to the room itself in absolutely filthy conditions as if it had never been cleaned once by the past tenant. To make matters worse the previous tenant had two cats in the unit unreported that ruined the carpet. I spent a solid week cleaning this place but was extremely distressed by this matter. This was due to the fact that a Carol Estrada at GPM declined my past roommates of an inspection. Now fast forward to approaching my move out. What could have been an easy move out turned into an absolute nightmare. Suddenly I was being charged for carpet cleanings and inspections were being done. GPM was taking money out of my deposit to pay for these cleanings not caused by me or my ESA and trained dog. When I brought up the fact that the previous tenant of the room had two cats I was ignored. To make matters worse, they had the audacity to include Move In inspection pictures of that completely did not match what I walked into when I moved in. And also put cleaning estimates attached to my move out packet as a reason to deduct from my deposit which according to my attorney is ILLEGAL. So I was ultimately blamed for the damage caused by the previous tenant and GPM covered their tracks by falsifying an inspection for “Move In” to mitigate blame from themselves. I would not recommend leasing from a property managed by this company. They are dishonest, unresponsive, and fraudulent. I don’t know how they’re obtaining these 5 star reviews but it’s clear they have serious accountability issues considering every low rating they deny accountability. I have no issues providing screenshots and photos of ALL the proof I’ve accumulated of how disgusting this whole situation was so please don’t bother responding. Everyone involved in this situation has a lack of morale. DO NOT involve yourself with them. I’m only writing this because I wish someone would’ve warned me.

Experiencia fantástica: I’ve been renting with GPM for the past few years now and I am happy to say that everyone I’ve worked with has been great, especially Bette, Alan and Tori. They are always very responsive to questions and have always tackled my maintenance requests extremely fast. The last place I rented from was trying to raise my rent illegally and now it’s great working with people who know what they’re doing. If you can rent from GPM, you won’t be sorry!

Experiencia negativa: We’ve been renters at a property that was run by Genuine Property Management for the past 6 years, and just moved out in October 2025. We’ve made every payment in-full, and on-time since we moved in back in 2019. We took great care of the place while we lived there and we were always quick to report any maintenance work needed (we own property as well, so as landlords we know how important it is to be on top of any maintenance needs). When the time came to move out, we were given a list of what needed to be done upon inspection, final walkthrough, and return of the keys. We had the place professionally cleaned and during the final walkthrough we were told everything was perfect and there was nothing that needed to be fixed before we returned the keys. Fast forward to January. GPM tried keeping over half of our security deposit and sending list of made-up “damages” in addition to “fees needed for a deep clean” which we had already taken care of. We responded with proof of cleaning receipt and asked for proof of damages (because there weren’t any when we did the final walk through). GPM then proceeded to “negotiate” saying that they’d give us some money back, but that they had to wait for the new renters to move in so that they could use the money from their deposit to pay us (but again, it would not be the full deposit we paid back in 2019). For us, it’s not even about the money at this point. It’s the principle of managing a business and treating tenants ethically and fairly. The worst part is the actual OWNERS are really nice people and I’m sure they have no idea how GPM is actually managing their condo and treating the tenants who occupy it. I totally get hiring a 3rd party to help manage a property, but as a landlord, I would never hire GPM.

Experiencia fantástica: They were so informative and helpful!

Experiencia positiva: Property management company was very professional and quick to respond. The only thing I did not like was having to fill out a very detailed application before we could even view the property. We were also required to fill out a pet application with a non refundable fee- again, all before even being able to view the property. The application fees were refundable if we didn’t end up moving forward which I appreciated. Overall, it was a smooth process and Carol was very responsive. I understand wanting serious, acceptable applicants but there should be a simpler “pre-application” to view instead of an entire application process. Maybe this is normal but I have never seen this before.

Experiencia fantástica: Best company to do business with , very professional people and very transparent , specially Carol Estrada , she’s very professional and very knowledgeable , I’m very impressed the way she handles business , 100 % recommend , Carol Estrada has the best reputation

Experiencia fantástica: Genuine property management made my move in so easy. They were helpful right in the beginning to get every detail so I could rent one of their beautiful homes. carol and shannon literally worked so hard and we so kind and easy to work with. Thank u carol and shannon.

Experiencia positiva: Myriam in maintenance is fantastic. The team who attends the repairs calls are always courteous, knowledgeable and respectful of property.

Experiencia fantástica: Upon sending a request to submit an application, so we can view a property, the process was very efficient. Carol and Shannon were super helpful in answering all the questions we had. Genuine property management have been nothing but friendly, welcoming and informative. Thank you!

Experiencia fantástica: I spoke to Alan he offered great service, fast response and very professional. Genuine has great services.

Experiencia fantástica: Amazing service! Quick response! Always available! Thank you Alan for all your help

Experiencia fantástica: Carol has been very helpful and reliable in our current search for a rental. Easy to work with and highly recommend!

Experiencia fantástica: Tge people at Genuine property management are all around pleasant and easy to deal with.

Experiencia fantástica: The service is top-notch! They’re super responsive and always go the extra mile to make sure you’re happy. Always respond quickly and follow up on everything, making sure everything’s taken care of. You can always count on them for any help you need.

Experiencia fantástica: Myriam in the maintenance department is great! Super responsive, friendly and helpful!

Experiencia fantástica: Genuine Property Management has been excellent to work with. They’re responsive, organized, and consistently professional. Any issues are handled quickly, and communication is always clear. It’s been a smooth, stress-free experience, and I highly recommend them to anyone looking for a trustworthy and dependable property management team.

Experiencia fantástica: The management is always very responsive and willing to help! I recently had a maintenance issue, and the issue was resolved within 48 hours. The team consistently checked in with me to ensure the maintenance was scheduled, being handled, and then completed. I felt like they had my back the entire time. Wonderful experience!

Experiencia fantástica: Carol, Shannon, and rest of the team at Genuine Property Management is awesome! Also, their Property maintenance system and the companies and the people they have to inspect and repair is also awesome too! Everyone is responsive and caring which really matters! Highly recommend!

Experiencia fantástica: I’m a new tenant with Genuine Property Management and I was incredibly satisfied with their service. They were very good at keeping in contact and responding regularly throughout the whole application process. They answered any questions I had quickly and were very helpful. It was also nice to be able to do the whole process remotely!

Experiencia fantástica: Genuind Property es una compañía que da confianza y ofrece sus servicios a cualquier persona sin importar su estatus además de tener siempre a disposición mantenimiento y servicios incluido de emergencia 24 /7como es un buen plomero y Gracias a Miryam por estar disponible y darme un buen soporte cuando lo necesite.

Experiencia fantástica: As a real estate agent, my priority is always my clients, ensuring they have the best experience whether buying, selling, or renting. Securing a rental on short notice can often feel like pulling teeth with many management companies, but my experience with Genuine Property Management was a refreshing change. From the start, Carol and Shannon were amazing to work with. I initially needed to understand their process, and as an agent, I always remind myself that things may not always align with how I’d prefer them to work for my clients. However, after taking the time to review their procedures, standards, and regulations, I gained a deeper appreciation for how they operate as a management company. Carol and Shannon not only worked seamlessly as a team but also took the time to understand my perspective as a realtor. Their professionalism, transparency, and willingness to collaborate made the entire process smoother. In the end, my clients successfully secured the rental on Moody Street in Fullerton, and they were more than satisfied. Now that I fully understand Genuine Property Management’s credit application process, application standards, and overall procedures, I look forward to working with them again. Their efficiency and professionalism make them a standout in the property management industry. Five stars all the way!

Experiencia fantástica: We have been in business over 43 years servicing major household appliances and taking care of many property owners and property management companies' appliance needs. As of late, we have been fortunate to be a preferred vendor for Genuine Property Management team. A great partnership is essential when it comes to effectively and efficiently taking care of the needs of owners/tenants. Genuine has a great team, including Javier, Hendy, Myriam, Joey, that we work directly with in seeking solutions to any appliance related issues. We look forward to many years ahead in working with them, and rest assured, if you are a property owner seeking management help, they are for you. Thanks to a great partnership and sharing our sentiment when it comes to taking care of everyone. - Harry

Experiencia fantástica: Overall, I highly recommend Alan for anyone looking for a trustworthy, reliable, and proactive property management team. Alan goes above and beyond to ensure everything runs smoothly and was very helpful . He is incredibly reliable and efficient!

Experiencia fantástica: Alan was right on time and very kind. He walked me through the process and took the time to explain everything clearly. I really appreciated his attention to detail and the great customer service. Thanks Alan!

Experiencia fantástica: Alan is amazing and very quick to respond and resolved all my issues. Great communication!

Experiencia fantástica: Recent issue was resolved promptly and efficiently by Oscar from Arrow plumbing and drain cleaning sent by Joey from Genuine property management company

Experiencia fantástica: Genuine Property Management has found our new home and our family is truly grateful to them. Very responsive from inquiry to final processing of our lease. They have been so patient and understanding despite my back and forth emails. I never felt ignored but assisted all throughout the process. I was not knowledgable about the lease application process but they made it all easy for me. Thank you, indeed, GPM. ☺️

Experiencia fantástica: Marcel and the team at Genuine Property Management are professional and efficient. Whether managing the property or handling maintenance, they are responsive and reliable. I highly recommend Genuine Property Management for their expertise and commitment to excellent service!

Experiencia fantástica: Alan was on time and very nice. He did a great job and cleaned up after himself. Explained everything he was doing and showed me at the end that it was completed. Myriam was great with checking in to make sure that the jobs were completed. Great team, great service.

Experiencia fantástica: So I had a problem on the rental I'm currently renting. Not only did he respond quick he went above and beyond with what needed attention. Your attention to detail on this project was impressive. Thank you Alan H for your help. He's the person to call if you need anything done.

Experiencia fantástica: Carol was very helpful in aiding our search for our next home. She was always available to answer any questions via email, text, and phone call. Would highly recommend.

Experiencia fantástica: Genuine Property Management were amazing, especially Joey :)

Experiencia fantástica: Genuine property has been great, Any issues that we have brought up to Alan has been quickly responded and solved.

Experiencia fantástica: Genuine property’s and Alan are quick to answer, friendly, and trustworthy. I always feel like we are in good hands, they are top notch.”

Experiencia fantástica: Me gusto el trato del personal que me atendió muy profesionales

Experiencia fantástica: Excelente trato y muy buen servicio. Sin duda, los mejores en su rubro.

Experiencia fantástica: Recientemente llamé esta oficina para preguntar sobre el alquiler, ¡y no puedo decir suficientes cosas buenas sobre Miriam! Desde el momento en que llamé, fue amable, profesional e increíblemente conocedora. Tenía muchas preguntas sobre la propiedad, los términos del contrato de arrendamiento y las comodidades, y ella las respondió todas pacientemente sin hacerme sentir apresurado. Lo que más destacó fue la disposición de Miriam para ir más allá y asegurarse de que encontrara el apartamento perfecto para mis necesidades. Incluso hizo un seguimiento conmigo después para asegurarse de que tenía toda la información que necesitaba. Es raro encontrar a alguien tan comprometido con brindar un excelente servicio al cliente. Cuando llegó el momento de terminar mi contrato de arrendamiento y mudarme, Miriam fue tan útil y solidaria como lo fue cuando me mudé. Respondió todas mis preguntas sobre el proceso de mudanza y explicó todo claramente. Miriam hizo todo lo posible para asegurarse de que la transición fuera lo más fluida y libre de estrés posible. Su profesionalismo y amabilidad hicieron que un proceso potencialmente estresante fuera mucho más fácil. Gracias a Miriam, mi experiencia alquilando a través de esta oficina, desde el principio hasta el final, fue excepcional. Si estás considerando mudarte aquí, ¡pide hablar con Miriam, es fantástica!

Experiencia fantástica: Great Maintenance Team. Their response time, specially on the weekends,is great! Alan H. called right after I submitted the request and was able to find a vendor to help. Great experience!

Experiencia fantástica: I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always quick to respond and good about getting a repair vendor out to my home within a few days. Most recently I had an emergency repair request on NYE and the maintenance director, Javier, reached out to me immediately and let me know that he was reaching out to vendors to come fix the problem. With it being a holiday, most vendors were not open or available but he managed to find someone. The vendor ended up coming within a couple of hours! Thank you Javier for your prompt response and sense of urgency in getting my repair fixed! It really shows that you care about your tenants and making sure they are comfortable.

Experiencia fantástica: Myriam was very responsive with all my maintenance follow ups. GENUINE PROPERTY MANAGEMENT TRULY PROVIDES EXCELLENT SERVICE.

Experiencia fantástica: I’ve had the pleasure of working with Joey from Genuine PM for over 6 years, and I can confidently say that maintenance coordinators like him are a rare find. His exceptional communication skills and meticulous attention to detail set him apart in his field. Joey's unwavering passion for his role within the company is evident in everything he does, making our collaboration truly enjoyable. Our partnership with Genuine PM and Joey is one we deeply value. Joey’s commitment to his role and his tenants is unparalleled, and we hope his internal team recognizes his dedication. Working with clients like Joey makes my job not only easier but also more fulfilling, thanks to his honest and open line of communication.

Experiencia fantástica: It's always been good to do business with Genuine. They have very friendly and accommodating staff most especially Carol Estrada, who helped and guided us all throughout the process. She has been very responsive to all our questions. Thank you Genuine!

Experiencia fantástica: When we have a question or need help with something about our apartment, Alan is very quick with responding. He always gets back to us on what needs to be done or what he can do to help, and always follows up to make sure everything went smoothly!!

Experiencia fantástica: very thankful for Alan, i had a couple questions and concerns but he was able to provide me with the information i needed to feel at ease.

Experiencia fantástica: I was so lucky to meet Marcel and work with Genuine Property Management. I was helping my mother manage her home as a rental property. Marcel was an excellent partner in that endeavor. He worked hard for us as the owners and advocated well for the tenants so that everyone felt like they were well cared for. The property had many maintenance issues that were handled quickly, efficiently and successfully. It was not an easy house, but the patience and professionalism of the Genuine Property team was excellent. When my mom passed, Marcel sold the house for us. Because of my experience, I can highly recommend Genuine Property Management.

Experiencia fantástica: I contacted Alan when I had a problem with our laundry room on cedar, and he was there fixing it within an hour. Also very kind and professional

Experiencia fantástica: I was in search of an apartment Due to the fact of my previous living arrangement the building was being sold. I came across a property in long Beach on Chestnut ave in the Wrigley are.I made Contact Carol Estrada who works for Genuine Property Management. Carol's attitude and professional manner over the was good. When I let her know about my situation that was going on she came across with compassion and understanding. Carol guided me thru everything. Now let me not forget Shannon, She worked with my busy work schedule to see the apartment. Carol and Shannon both listened to me and made me feel GREAT. EXCELLENT EXCEPTIONAL Customer service and caring Individuals.

Experiencia fantástica: Alan was phenomenal with the service and attentive to detail with my questions/comments/concerns.

Experiencia fantástica: Spoke with Myriam and received a quick response. Alan came by and answered all my concerns regarding my worries.

Experiencia fantástica: Thank you Alan and Betty for showing us the apartment in Bush. All my question were answered I greatly appreciate it.

Experiencia fantástica: I appreciate the quick response from Genuine office and a shout out to Alan for coming to fix our garage lights especifically since it gets dark so early here in Wilson Apartment, Orange.

Experiencia fantástica: The people that work at Genuine are very nice , and have great service especially Javier and Alan , the repairs are always timely

Experiencia fantástica: We recently transitioned to Genuine from another Property Management company in the area. I was worried the transition was going to be troublesome or disruptive to our tenant, but everyone we've worked with at Genuine has been great... Thank you Marcel and Shannon!!!

Experiencia fantástica: Joey Besana at Genuine property management is the best to work with as a plumbing vendor. Hes quick to respond to tenants request and just as quick to get an approval to proceed with the service. Highly recommend Genuine but very specifically Joey.

Experiencia fantástica: Genuine has been doing such a great job on Cedar St , Santa Ana. I truly appreciated Alan as he took the time to answer all my questions and concerns. Very pleased so far.

Experiencia negativa: Don't be fooled by their marketing and sales, they are out for themselves alone. It took more work for me as the property owner to keep Genuine accountable and honest than it would have been to manage the property myself. Working with Shannon was a nightmare, everytime a mistake was made at the owners expense, there was no accountability, remorse or attempt to correct it willingly. Coercing action and service from Genuine was like pulling teeth and their communication over the course of our business is some of the worst I've ever witnessed. My email threads digging for information and updates from Shannon are almost comical. Marcel the owner takes little to no responsibility for his employees when they make mistakes. For example, upon closing my account, Genuine orderd a photography service that was not only never rendered but conveniently placed internally the same day I canceled. Instead of owning up to their apparent mistake, Marcel refused to refund the charges. Class act. In all fairness Wendy in accounting was very pleasant to work with. However the few interactions I had with her were not nearly enough to offset the way this business is run. AVOID AT ALL COSTS. There are MUCH better options out there.

Experiencia fantástica: I became a new tenant in a property managed by GPM. The leasing process was challenged because I am leasing a house with 3 roommates. However, they patiently worked with us and adjusted our lease agreement several times. As a result, the property owner and the 4 tenants were able to sign the lease agreement. Thank you so much for your extra work! I am looking forward to working with GPM living in this beautiful house.

Experiencia fantástica: For the past several years we Pro West Mechanical have been processing HVAC work orders for Genuine Property Management. Joey, Sharee, Myriam and Jose do an excellent job in sending very detailed work orders on exactly what is wrong with the HVAC system. They process the work orders from the tenants in a very timely manner. They also process the work orders in a very timely manner to the owner of the property. It is a pleasure to work with all the staff members, and we look forward to working with Genuine Property Management for many more years. If I was an owner of a rental property I would choose Genuine Property Management to handle my rental property.

Experiencia fantástica: We've been renting through Genuine PM for over a year now. They've been very helpful, most especially, Joey in the maintenance team. He's been super responsive and making sure that all our requests are taken care of. He also answers our questions the best that he can though not related to maintenance. Such a cool guy!

Experiencia fantástica: The TL;DR: THEY HELPED ME EVEN WHEN THEY GOT NOTHING OUT OF IT. I called Genuine Property Management because I had been burned repeatedly by other firms. I would inquire at other businesses and the moment other firms figured out that they wouldn't get any money out of me, they went from polite and happy to help to hanging up and offering no advice or guidance for how to remedy my particular needs for management. I had a terrible experience while dealing with other companies who only cared about me as long as they thought they could get something out of me. By random happenstance I saw Genuine a bit lower on my google results than the other firms, and called them hoping that their company name also represented their personal values. Thankfully my hope turned out to be correct! I spoke with a woman named Carol, and she was kind and genuine. Unfortunately they weren't able to take my particular job as I'm looking for short term vacation property management for my condo in Corona del Mar and they specialize in leasing, but despite that, instead of hanging up the moment they learned they wouldn't get money from me, Carol instead helped me think up and come up with some ideas to try and get management for my property that COULD assist with my specific situation! She treated me with respect and honor, and didn't discard me the moment they couldn't couldn't get money out of me, like other places have. I'm extremely grateful for the treat that it was to have such a positive experience, and though I can't utilize their services for my short term vacation property, if I get a property that they CAN service, I will most definitely be looking to them first. Thanks Carol for your stellar, customer first service and treating me like a person rather than just a potential financial lead!

Experiencia fantástica: Found Genuine Property Management (about 6 months ago) and consider the decision to choose them (at that time) for my property management needs one of the best decisions I have ever made. You will not find a better, more reliable, more responsive, and more honest and trustworthy property manager than Catherine. She not only cares about providing great service to her clients, she actually does provide great service to her clients. I can honestly say that the service that she provides to me is A++. I have owned this property for several years now, and this is the first time that I can now say that my property is in good property management hands now. And that is all thanks to them and especially Catherine.

Experiencia negativa: Genuine mishandled a softball property. Poor communication, completely reactive, and treats their individual clients like they don’t matter. In a world flush with commoditized services like property management, you should avoid these people. I left the state and asked them to manage my property. I provided them a renter who is a friend of ours (which they then charged me $250 to “place”) I gave them a beautiful newly renovated home to manage. They literally had to do nothing to take on this property. All they simply had to do was coordinate between a few vendors, like the pool cleaners, the yard maintainers, and the solar company. The property manager, Shannon, failed to close the loop on any of these vendors. Months later, we were getting calls and emails from the vendors saying they were not paid and were threatening to cancel service on our tenant. The only time any traction was gained was when my wife or I personally engaged with the property management company and the vendors. Her lazy engagement with vendors went something like (Step One) Do nothing (Step Two) Wait until vendor emails owner telling them they are delinquent on payment (Step Three) After owner calls, wondering why this is happening, Send an email to the vendor (Step Four) Do nothing else and never follow up with a vendor until the owner calls you angrily again a few weeks later. (Step Five) Point to the email she sent a few weeks ago and say that she has done all she can and throw her hands up and blame it on the vendors…. Zero ownership and zero energy to engage. I don’t think they ever actually even called a vendor. They just sent confusing emails with no follow up. I had to intercede directly more than six times in three months and finally fired them because they were providing no value and making it more difficult to manage the property. Let me put it this way. The reason we left California was because my wife has cancer and I was moving to the East Coast to be closer to family to simplify my life. After we moved, one of the single most complicated and stress inducing parts of our life was working with Genuine Property Management. They provided the exact opposite value they were intended to provide. To make things worse, Shannon never owned up to her failures and continued to blame the vendors. She could not simply provide an email update on the status of ongoing conversations with vendors, nor did she take any proactive measures at all to engage with us. 100% of our interactions were caused by me calling her and asking her why something wasn’t happening. This company’s whole business model is to scoop up free money from easy properties and if your property takes any work at all, they will sit back and do nothing until you eventually fire them.

Experiencia fantástica: Genuine Property Management is great. Definitely use them if you can.

Experiencia negativa: This place is a disaster. Constant account manager turn over. The landscaping since they have taken over is dreadful. Overwatering the back yard to the point it’s a barren swamp. Very unprofessional. Tried to raise rent twice within the same year. Tell me how you’re in property management and you don’t know that basic law? Marcel the owner has refused my request to talk with him. They kept asking to come in our apartment and check things during a pandemic while my wife was undergoing chemo treatments. Absolutely shameful.

Experiencia fantástica: Genuine Property Management is deeply committed to its clients. He's easy to work with and knows what he's doing. He utilizes excellent marketing strategies and provides good customer service. I know he is a dominant figure in the property management field, and he has earned it. I have only good things to say about his character. I leave it at that

Experiencia fantástica: Marcel and his team is the greatest to work with. Any issue was taken care of professionally and quick. Great communication as well, which is key in landlord/tenant relations. We recommend Genuine as the best full service rental management group you will find. You won’t be disappointed.

Experiencia fantástica: Renting out your "home" not just a house is a difficult thing especially when you are going out of state. You are giving a company control to over see your home. There are always expenses you never saw coming. This is the hardest part, trust. Do you trust the company to not over charge you or take you for a ride. Well this is when Joey and Bette comes in. They made me feel so comfortable. Bette listens to my concerns and gives me comforting ideas. Joey helps me go over any questions I have about my invoices. So now Genuine has my trust and I will continue to use them as my management company.

Experiencia fantástica: Excellent customer service by Genuine Property Management . Joey Besana is responsive and easy to communicate with. Great staff too. Highly Recommend to family, friends and anyone seeking a management company .

Experiencia fantástica: Great community to live in, quiet, and well kept. I have mostly utilized Catherine anytime I needed anything or had any questions, and she's amazing. The entire staff has impeccable customer service. They are extremely helpful, answer every question, and go above and beyond for any problem, need, request you may have.

Experiencia fantástica: I love it here, it's so beautiful! The property manager is a beautiful person, here is a safe environment, and a good area to raise children. I believe the stuff they offer us in these apartment complexes is awesome and amazing, and I'm looking forward to continuing to make this a home I love. It really changed my life, only imagine how grateful I am to get an opportunity to live safely, thanks.

Experiencia negativa: Absolutely Unreliable! I have no doubts that all the 5-star ratings are their family and friends! It is impossible to have such an incompetent group of people in one space! They just sit behind their desks hoping that problems are going to get solved on their own!! We rented a property from them in 2021, and the house got flooded in March. We moved out to a smaller property as a temporary stay, as we were told that they are going to fix the house in two months. We ended up moving back in September after many many follow-ups and in-person visits! We ended up leaving that property..... As of today (Aug 3rd, 2023), They still owe me the remainder of the security deposit! It is only $100, which is close to nothing, but they have been hoping that I am going to forget about it!... or follow up enough to get tired! My response to your reply: I have been to your office enough to know that this is the "right" Geniuine Property management.... Do you know Rebecca, Shannon, and Catherine? This is exactly like every other response I have had from this company!

Experiencia negativa: Some PM companies are great some are terrible, most are like Genuine and fall short of being good. Giving them one star for some particularly shady practices and poor communication skills. Hey Landlords! Genuine is charging your tenants a Technology Fee of $50 for the privilege of using AppFolio! (AppFolio publishes their fees they charge PM companies and it's minimal. $50 is a scam. This is the only PM company I have ever dealt with that charges for this.) Hey Tenants! If you're a good tenant let your landlord know you will not pay the tech fee to Genuine. And always let you landlord know if you're unhappy with the PM they are using. Our landlord promptly fired Genuine once they were aware of our experience. Hey Genuine! Answer emails! Call people back! Don't pretend to not receive emails, it's unprofessional (and learn about read-receipts before you just lie to people). Your property managers seem to always be unavailable, in meetings, or in 'training sessions'. There just can't be that much continuing education and meetings necessary to maintain daily operations! Also, be courteous when you're on property, introduce yourself, be polite; tenants can affect your retention rate too!

Experiencia fantástica: I had a great experience with Marcelle, Christian, and Shannon. I went through a couple of rough months where I couldn't pay due to some health issues and they really helped me out. They were patient with me and worked out a payment plan so that I could catch up. And by God's grace their help and just wonderful ability to care I am now current on my rent. Thank you to everyone at Genuine property management who helped. First class service. I would recommend them to my friends.

Experiencia fantástica: Marcel is incredible to work with! He’s extremely responsive, dedicated to his customers, and a great person to collaborate with. We look forward to continuing our partnership with him and his team for years to come!

Experiencia fantástica: We used Genuine Property for 2 years and Megan was excellent. She kept us informed, very polite, and courteous. She was able to guide us if we had any issues and was quick to respond with answers to questions. We couldn't have been happier!

Experiencia fantástica: I have been very impressed with the service. I will definitely recommend your services to anyone that I know looking to put on rent their property.

Experiencia fantástica: I am so impressed with how professional and efficient everyone at Genuine Property Management is. Everyone that I have dealt with took the time to answer all my questions. They continue to go above and beyond. If you need this kind of service, I highly recommend them!

Experiencia fantástica: I've always seen that they respond very quickly. Genuine Property Management is managing my property for the past few months. They have taken care of a few repairs and took care of all the paperwork and helped find a tenant within a month.

Experiencia fantástica: My family and I had a great experience working with them! Renting can often be a difficult process, but this team was incredibly helpful every step of the way. We really appreciated their responsiveness and attention to detail in our home search. We had such a pleasant experience with all of the staff members we were in contact with. Would highly recommend their services.

Experiencia negativa: They sent me across the county to tour a house without a realtor there. While I was at the property I emailed asking for next steps, and they told me the house was taken. Why let me tour?

Experiencia fantástica: Genuine Property Management is absolutely fabulous! I was inquiring about a rental property and immediately got a response. I had never rented with a management company before and the attention that they gave to me was like none other. I was approved for a property within a day and it seriously couldn't have been without them. Definitely recommend this company!

Experiencia fantástica: The group over at Genuine Property Management is terrific! Is a true professional & everyone I have since dealt with has been fantastic. I highly recommend it for all your property management needs.

Experiencia negativa: The prices are fair, better than most actually. service is decent. Maintenance gets done in timely manner and meets expectations. Where did they fail? They failed to honor their commitments. I specifically chose this company because they offered a moveout inspection. They failed to get me a moveout inspection as I was trying to build my case for the previous tenants who destroyed my property. I hired a property management company to insulate myself from such issues and planned on taking them to court. But Marcel and his team failed to get me the documents I needed and continues to ignore my emails on this topic. DO NOT do business with them. I also had to keep nudging the process along to keep it on track prior to getting my first tenants. Costing me $1000 for the extra week that we fell behind. I will be switching companies soon, but I have too many sunk costs with them right now to quit. I'm not sure how a property management could let an inspection fall through the cracks even though I brought it up numerous times. Very expensive mistake trusting Genuine with documenting property damage. They also grossly undervalued my property. It was suggested to rent for 4,000 dollars even though I have been charging that for las 3 years. While I do not want to gouge anyone, I was certain I could get 4500 for property in Sunset Beach. And I did within 15 days of posting the property. My final complaint was the photos. Really it was "3-D tour" which was done poorly. Photographer left cable wires strewn across floor in photos and did photos on a horrible water day which resulted in poor lighting. This sounds petty but I have a balcony overlooking the bay with huge windows and the beach view are what makes my property so desirable. Krull

Experiencia fantástica: Over the last 4 years, Megan with Genuine Property Management has helped us lease two homes, and currently, we are leasing another. They keep in close contact with e-mails, texts, and calls. She is a pleasure to work with, professional, and very knowledgeable in the world of leasing. I highly recommend her to anyone if you are looking to rent a residence. You will be glad you did.

Experiencia fantástica: Working with Joey has been nothing but pleasant. He is professional and quick to resolve any issues I’ve had since moving Into the property. So far, this has been the best and most professional property management company I have rented from. Thank you Joey for always helping me with minor issues in the property

Experiencia fantástica: First time renting through GPM, what a pleasure. Maintenance has been polite and prompt. I’ve been working with Joey on a few minor maintenance concerns since moving into a newly renovated home in Westminster. He has gone above and beyond to ensure things are addressed Timely and follows up each time to verify I am satisfied with the services. Love my new home and happy to be dealing with a professional team over at GPM

Experiencia fantástica: Recently moved to town for school and needed a place to live, fast. Was in contact with Marcel and he made sure I found the right place for me! The whole team works efficiently to ensure my move in was easy. Have always had a quick return with any questions or concerns!

Experiencia negativa: Reached out to Genuine Property Management due to the excellent reviews on Google and Yelp. However my brief experience with them was subpar at best. My bf has a property in Fountain Valley that needs management so I reached out to several local property management companies and Marcel Ford responded on behalf of Genuine Property Management. When they talked about the pricing for the unit it was clear that there was no consideration of any other properties in the area (comps) and that his estimated rental valuation took no considerations outside of the square footage. When that was brought up to him he said that it is difficult to make an evaluation without seeing the property. Firstly, I’d like to highlight the fact that several other property management companies have not had any issue doing so without viewing the property, nor did they undervalue the property’s rental potential. Despite this, he was told that he was welcomed to survey the property in person to give a better estimate. He declined and said he wouldn’t go out to any property unless his company managed it. His exact words were: “once you decide on your property manager and if it is us, then I will be happy to view the property. Until then, may [sic] days are far to full to drive around the county. ” I’m going to start by saying that it didn’t realize the drive from Costa Mesa to Fountain Valley constitutes all over Orange County. But more importantly what a completely dismissive way to speak to a potential client. In other words what Marcel Ford said during that exchange is: I’m going to undervalue your property, show no interest in your business and if you’re still stupid enough to decide on us then I’ll take the time to give you the bare minimum. Lol no thanks man. Keep it. Time is precious, don’t bother wasting yours contacting this company.

Experiencia fantástica: Easy to work with and always gets the job done

Experiencia negativa: I show up at a rental viewing appointment at the time it says and no one is here to show it and no one answers the phone.

Experiencia fantástica: How I wish more companies and businesses would offer the same customer care as Genuine Property. Almost 4 years ago, had to move our parent into a full-time care facility. There was so much to do to clear out and update the old home. We live out of state, it was impossible. Then I met Marcel of Genuine Property. He and his employees took care of everything for us from there on. They still manage the rental. It has all been the most wonderful experience.

Experiencia fantástica: Genuine Prop. Mgt. has been our one and only property manager for the past 4-5 years. They are very responsive, professional and easy to along with! I highly recommend their services for anyone looking for a solid property management firm.

Experiencia fantástica: I love these people! They are so responsive to maintenance requests & repairs. Where we rent the property is well kept. Communication & honesty is key. Very polite too.

Experiencia fantástica: I'm an out-of-State Landord using GPM to manage my residential property in Orange County for going on 4 years now. I wasn't sure what to expect in the beginning but I've been so happy that I found this company. The owner is a super nova of positive energy that you can feel throughout the team. GPM represents and takes care of my property the same as (better than, really) I would. I have not been able to visit the property for several years but I know from regular GPM inspection and maintenance reports exactly how well it looks. GPM also takes the extra effort getting to know the tenants and even the neighbors! (Having good and HAPPY tenants is important to me). GPM has consistently taken a "common sense" approach to maintenance issues; always providing photos, quotes and options as appropriate. Finally, GPM has always, without fail been immediately responsive to any inquiries or questions I have. During these nearly four years, GPM secured three excellent tenants, with never more than one month transition period. I sincerely don't worry about my property with GPM in charge, even from 2000 miles away.

Experiencia negativa: Scheduled an appointment a week in advance, confirmed by text the day of. I drove 30 mins to see the property, and have to call to get a code since they never sent in the first place. That was a bit annoying but fine until there was no key in the lockbox. They asked me if I want to reschedule LOL. If this is how they treat future tenants, imagine how they treat you after they have your money. Don't be fooled by a 'full service' property management company that wastes your time, and can't even keep track of a key.

Experiencia negativa: They are hot to take your call or interest in in a property after that it goes dead they never return your phone call no one ever answers the phone it gets directly to voicemail I’ve tried endlessly to get some answers before I move forward with my application as I see the property i’m interested in an already viewed has over 80 applicants in that’s what it says on the website so before I would move forward to pay the $45 for myself and my husband which is 90 bucks I want to know if the property is still available I don’t feel that’s unreasonable to ask So I tried to get this information 5 phone calls no response 4 text messages 3 emails Finally four days later I get a generic email back my question still not answered I’m very discouraged and stressed because I am looking to move. Update. !! almost 2 months later of this property been on the market it was on the web this morning that it’s off market I don’t know if they finally follow through with one of their applicants one of their 95 applicants or if it had to do with a call to the OC house and commission that’s how they were conducting business or maybe someone actually contacted the original owner and let them know hell unprofessional and irresponsible their service was to the owners property I’ve read so many other reviews on this particular company and when you do have a complaint or a concern the owner will write back A very combative response Though it seems he takes a lot of time to mention all of his employees hobbies and make silly videos when this is serious business relocating to a new home maybe he should spend more time following through with his employees It seems like most complaints or about the same person I’m not even going to mention her name but she is a VP of leasing what a joke all I know about her as she enjoys hiking ... I read another complaint where someone got charged $500 for a lemon tree that died in the property they were leasing so many other complaints of putting up the $90 for the application fee and never hearing back I’d pass this genuine property up as I said at the beginning they are hot to take your call and then dropped the ball and there’s no contact I’ve counted my emails my text and my phone calls even after my initial review on them and it’s approximately 25 times I’ve done everything but send up a smoke signal they don’t respond This is shameful business practice especially when people are looking to relocate and move which is a stressful time Don’t use this company They will blame you for their mistakes , and incomplete services

Experiencia fantástica: This team is AMAZING! Professional and friendly employees. Efficient service. I would highly recommend this property management company. Overall a great experience.