Valentine Property Management

Experiencia fantástica: I have been renting from them for about 2 years now. Since the day I submitted my application, I’ve had nothing but a great experience. I’ve rented from a few different rental companies and there’s just no comparison. Any maintenance issues are dealt with immediately. I did also get very lucky that it seems the owner of this house is super awesome too and doesn’t decline anything that is recommended for this house like the new AC unit and when the front yard rocks needed to be refilled. I’d recommend renting from them to anyone!

Experiencia fantástica: I'd like to thank everyone at Valentine. Amanda Karen and Kim, you guys are good real genuine people and are awesome. And to everyone in the background that I don't know, I appreciate you guys as well. You guys have been helping me for coming up on a full decade. And have never shown me anything but love i figured giving you guys a 5 star rating was the least that I could do!!! I appreciate you all. Thank you so much, and God bless!!!!!!!!!!!

Experiencia fantástica: The entire team is top notch,.. especially we love dealing with Amanda on any maintenance issues. She is always available, reliable, and will be consistent until the issue has been resolved. As tenants we very much appreciate the attentiveness to any of our issues that arise and the results are always top notch. As a company owner, this can’t be stressed enough to be involved with a company who cares. High recommended

Experiencia negativa: Sadly, Google doesn't have a zero or a negative star to rate this company with. Their intake process was pure trash and I dreaded emailing or calling Karen Whall, she was not only difficult to deal with but very vague about all updates or instructions. Going from them to Rely Real Estate was like night and day. The price is half of their fee and Rely doesn't get paid if your property doesn't have a tenant. John at Rely Real estate was amazing. They had my property for a full 6 months with no progress at all. I was starting to suspect that I was getting scammed, but I guess thats how they do business. I would not take the time to write this review but I really believe that no one should be treated like I was by a property management company. Please heed my words and don't put yourself in jeopardy with a major decision involving your home by hiring these people.

Experiencia fantástica: I have been working with Kim Gentz, and although I haven’t rented from you yet, I wanted to take a moment to compliment the outstanding experience I’ve had so far. Her responsiveness, kindness, and overall communication have truly stood out. After a previous negative experience with Home Ladder due to a lack of pretty much any communication. it has been incredibly refreshing to work with someone as attentive and professional as Kim. The level of care she puts into her work is clear, and it has made a lasting impression. She absolutely deserves recognition for the exceptional service she provides. This seems like a personable and great company to work with.

Experiencia negativa: If you're a homeowner, please get another company! People here are not friendly and certainly not reliable. They've cancelled multiple "manditory" walk-thru's. They are very unorganized and apparently forget when they've already done something! And when I asked for them to reach out to the actual homeowner they refused. They will talk over you and disregard. Their character (Kim) will definitely stoop to a non-professional level rather than rise above. For the sake of your renters - please find another company! Valentine is NOT user-friendly! They act like they own the unit when in fact they do NOT! They REFUSE to reach out to the homeowner (Bryan Yanes) on my behalf, to ask if he would be so kind as to PREVENT MOULD by cleaning the ducts. They said NO! Bryan, be responsible, protect your investment and the people paying for it! Fun fact: Interesting to see Kim's name pop up in other not-so-good reviews. Coincidence? Or common denominator? Buh-bye Kim!!! UPDATE: now they're harassing my husband because they want this review removed! Wow!

Experiencia fantástica: This company makes it so smooth it's worth working backwards and simply looking at whatever they manage then choosing a property out their pool. Communication is stellar .

Experiencia fantástica: Have been here about 3 to 4 years and have never had any problems with this company. Amanda has always been very helpful . Robert is great also always letting you know a ETA which I love. Love property staff .

Experiencia fantástica: We’ve been renting with valentine for about 6 years now. We’ve had a few hiccups along the way, but for the most part, we are extremely happy with them. Paying rent online is extremely convenient! Any time we have any Maitenance issues, Amanda has them fixed immediately. She’s very responsive and professional and has made our experience as renters stress free!

Experiencia fantástica: I’ve been renting through Valentine Property Management for a few years and have had a very positive experience. Amanda and the team are great! They've always been responsive, helpful, and easy to work with. Anytime I’ve needed something, they’ve handled it quickly. It’s refreshing to work with a team that communicates well and follows through.

Experiencia fantástica: We have worked with eight different management companies for our rental properties across four countries during the past 20 years. Valentine Property Managers – and Karen in particular – would rank as among the best managers we have had. Our 3 years with Valentine’s have been great. Proactive, attentive to our needs and those of our tenants and pleasant to deal with. The office team and maintenance teams have also been top-notch. We would highly recommend.

Experiencia fantástica: Rented from them for a year. Only moved because i bought or would've stayed longer. Move in was easy and had no major problems throughout the lease. AC went out in summer and they got it fixed within the day. Property was a little rougher in person than the pictures made it seem, but I only looked at it online, so party my fault, but they were minor issues. Expected more of a hassle on move out from the reviews, but I think the property was left in the condition i got it in and the process ended up being easy. I did have to pay to clean the carpets but full deposit was given back within 2 weeks. Hate renting but the overall experience was good with Valentine.

Experiencia negativa: Homeowners and Renters Beware!!! Extremely disappointing experience with this property management company. We never met anyone from the company, not even on move in day. We were given only one key in a lockbox, which was never removed and stayed on the property the entire six months we lived there. The carpets were full of dog hair when we moved in even though we do not have a dog. We were told the previous tenants skipped out on rent, which strongly suggests the carpets were never cleaned. Despite this, we were charged $240 for 2 bedrooms, a hallway and stairs for carpet cleaning when we moved out. Kim was consistently condescending and rude. The homeowner was the only person who ever came to the property or handled repairs (homeowner was very kind, wish they took Kim out of the picture and saved themselves the money) Our move in checklist noted multiple dirty and broken items and we never received follow up. We were told to submit service requests in the portal, which we did, but only received responses after repeated emails. We were not given basic information upon move in, including the pool code, garbage and recycling days, which bins were ours, or which mailbox belonged to us. It took over three weeks of emailing in the Arizona July heat to finally get the pool code. Do not use this company. Choose a property manager who actually communicates, cares, and is professional.

Experiencia fantástica: excellent in every way. I have dealt with many property management companies over the years and this one is top tier. Highly recommended

Experiencia fantástica: This place is amazing. We moved to Arizona from Nevada so we had to do everything via online/phone. Everyone was beyond helpful and kind. We’ve had a few work orders put in and they are very quick to respond and get someone out here. I’ve rented all my life and have to say that this is hands down the best company I’ve ever rented through. Kudos to all of the staff! You have all been so kind, it really makes a difference!

Experiencia negativa: Much more to come in future reviews depending on if Valentine chooses to do the right thing, or continues to present themselves unprofessionally, as evidenced by 1 miserable year of having to work with them. Today is 7/21/25. We vacated our lease on 6/30/25 (AZ law gives 14 days to return deposits). As expected, they still have not refunded any of our $4000 deposit on a property we leased for 3k/mo. We had nothing but issues from week 1, (After Valentine receiving nearly 10k for total move in cost) and many problems that Valentine Property Mgmt refused to remedy correctly, including pests, sewage leaks, misrepresented contract and amenities, and much more. If/When the refund of the $4000 deposit doesn't arrive, and their continued practice of not communicating plays out by end of week, I'll provide in depth reviews and links to pictures, phone conversations, and texts, to warn others to stay away from Valentine Property Mgmt at all cost. We've worked with many property mgmt companies over the past 30yrs as owners and tenants, when traveling, and Valentine have been, by far, has been the worst experience in any state. More to come. Possibly involving media. This is how bad our experience has been for our family. *1 week update Still nothing from Valentine. When I asked them to please advise about what is happening with my deposit return, they emailed, "We sent it. You have to take it up with the post office." - Which I did immediately. USPS has no evidence of this 'missing' piece of mail, and interestingly said, "This is a common practice of property management companies so they can get out of returning deposits." It's rather sad that this is so common that mail carriers understand the underhanded tactic. I've contacted Valentine again for their response/reply... Nothing. Now we escalate the situation. More BS to be revealed. Stay tuned. Lol. Stay away from this company. Very unethical and shady.

Experiencia fantástica: I was a property owner and I was very hesistant at first on whether I as going to rent my house or sell it. I had many people tell me the renting business is very annoying since you have to manage anything that breaks. Thanks to Karen and the Valentine team, I barely had to lift a finger. She took care of everything that ever popped up and let me know promptly. I was overseas for 4 years and stress free about my property back home. I highly recommend them as your property managers. If I end up leaving again, I know who I'm calling to manage my property again :)

Experiencia fantástica: Very helpful

Experiencia negativa: I wish there was a way to give negative stars. I've never encountered a more arrogant or rude group. Full disclosure: I was visiting the dental office across from this business when I came across salespeople from Valentine, which is the basis for this review.

Experiencia fantástica: My friend, who owns multiple rental properties managed by Valentine, recommended their services when I needed to rent out my home due to an out-of-state move. Two years later, I couldn’t be more impressed with their professionalism and responsiveness. Working with Valentine has been an excellent experience, and I’m grateful for the referral! Our manager, Karen, has been amazing, ensuring my property is well-maintained and tenants are happy. She has handled everything—from tenant screening to maintenance requests—with such care and attention to detail, making the process seamless for me as an owner. I’m always kept in the loop about important updates, and their online portal makes it easy to track everything. If you’re looking for a reliable, trustworthy property management company, I highly recommend Valentine Management. They’ve exceeded my expectations in every way!

Experiencia fantástica: As a first-time renter, I've heard slews of horror stories regarding property management companies and I'm pleased to say that Valentine's has eschewed every single one. Phones are answered, services provided, maintenance issues addressed, and Karen Whall was nothing short of a complete angel to work with during our resigning of the lease. Emily Coleman and Lacey also have taken excellent care of us this past year. I genuinely felt cared for and respected as a person. They communicate in a timely fashion with compassion and friendliness, and I'm grateful to be renting from them for another year.

Experiencia negativa: Me and my family were tenants in a house managed by valentine for several years. In the first few years they were great, respectful, and did whatever it took to take care of us. Upon moving and deciding a different area for my family was suitable things changed slightly with how professional things were handled. Some questions were left unanswered and the attitude of Kim was very poor on several occasions. Failed to mention that if we move out the beginning of the month we can apply for a rebate so we lost out on two weeks of possible back rent owed. Discussed with the owner things wrong with the house and was told it’s ok, we wouldn’t be charged yet valentine management charged every fee they could. Also spent 3 days cleaning the house we left and did a great job, yet was still charged an additional cleaning fee. Looking through the paperwork, they nickel and dimed as much as they could to give back as little of the deposit we put down. We will not be using valentine in any future engagements. Poor communication and slightly unprofessional. Owner of the house is a great respectful guy I will add and was very professional every time we engaged with him.

Experiencia fantástica: I’ve worked closely with Emily and Kim for my lease and any questions with my residence and have had a great experience. Thanks ladies

Experiencia fantástica: Stumbled upon Valentine as I happened to be interested in a home they are representing. Emily has gone above and beyond being helpful with answering all my questions/requests. She is extremely patient and accommodating. Nothing but good experiences setting up the lease, so I am optimistic the rest will follow suit.

Experiencia negativa: Was reading through website and apparently ValentinePropertyManagement believes it is legal to ask potential tenants if they have ever been arrested. Isn't that illegal? From their website: "Basically what this means is this: .... It now falls upon the landlord to determine if an applicant would pose a demonstrable risk to resident safety and/or property. Relying solely on a tenant background check is no longer an option. A landlord should now consider how long ago the crime occurred, the situation surrounding the arrest or conviction, whether the crime will in some way inhibit the person’s ability to be a good tenant and whether the person has received a form of treatment or some sort of rehabilitation. What you can ask for though, is evidence of treatment in the form of a certificate or history from a previous landlord or letters of support from friends or coworkers."

Experiencia fantástica: Karen & her team always go above & beyond when I contact them. I am a tenant in one of the properties they manage. If you're looking for an excellent property manager for your property, this the one to contact!

Experiencia fantástica: Great place and Karen is amazing!

Experiencia fantástica: I can't say enough great things about this company. They have been fantastic to work with. From viewing the property to the application process, approval, leasing and move in, everything was so well organized and easy. The staff is wonderful and so sweet and Emily is the absolute best. Always answers your calls and texts and has the answer and if not, she'll get it for you. The property is great and the maintenance has been minor but the maintenance team has also been wonderful. We've been here two months and so far are very happy. Highly recommend VPM! Thank you all for helping us find a new home. ❤️

Experiencia positiva: As a tenant, using a Property Management company can go a little of both ways. Even with a few blips along 3 years, Kim, Karen and the staff made the experience pretty good. The house was very nice and the area was pretty nice. We made friends with many neighbors and had some nice holidays. Happy New Years to staff. Jason & Mike

Experiencia negativa: Don’t rent from a property managed by Valentine. We got charged for carpet cleaning which already got professionally cleaned with a receipt sent to the company. At the very least if you plan on renting from them, DO NOT go out on your own and professionally clean the carpets when you move out. Based off of another review here it seems to be a trend that they’ll just charge you for it regardless of whether you do it or not. Reply: They did a perfectly adequate job. There were no stains prior to the carpet cleaning so that’s just false. I saw them clean it. It’s just a money grab they can make because what are you going to do about it? They have your money. I’d also like to see Todd post a receipt of the carpet cleaner they hired if the one I hired did such an inadequate job.

Experiencia fantástica: We've used Valentine Property Management for 6 years so far on an out of state property of ours. Truly appreciate them and they're a great property Management team! I deal mostly with Karen Whall but the entire team is great! I like that things go smoothly, rarely hear from them but when I do there's a plan and they handle it for us!

Experiencia fantástica: We are very please with Karen at Valentine Management. She has been our property manager for several years and does a phenomenal job for us. Thank you To the whole Valentine team!! She is a big asset to your company!

Experiencia negativa: Nobody answers

Experiencia fantástica: Hemos calificado para la renta de una casa, y han sido muy amables y claro en todo

Experiencia fantástica: It is 4 years later and we are so glad to share an update. Karen has bent over backwards to always help us with our rentals (we have 3 now) and she is always on top of what we need. Needless to say, we are continuing with them! 2018: I have been using this company, Karen in particular, for one year now. She has responded in a short time, if not immediately to any question or problem I am having. I am now looking for a 2nd rental home and she has helped me determine what works best as a rental! Thanks Karen for your help!♥️

Experiencia fantástica: After having worked with Valentine Management for going on 3 years, I couldn't be more satisfied as a tenant. It has been a very easy and painless relationship on our part. We have had issues with "maintenance". Both times we put in requests were after hours or on a weekend, and we received calls back almost immediately, once by one of the owners personally. The maintenance issues in question were simply minor fixes and were replaced with brand new items within hours. Rent did go up between the last tenant and us, however, comparable to our neighborhood, we have one of the lowest payments per square foot that we know of. We are fully aware that the market heavily dictates prices, and with demand at an extreme high, Valentine has chosen to remain competitive with rates and have not raised our rent. We have had 3 silly HOA violations, leaving a grill out, etc. and have not once had any threatening or chastising rebuke from Valentine, but simply an FYI reminder. My only feedback would be that I wish we had the ability to spruce up the place a little bit, maybe Valentine will sell to us some day!

Experiencia fantástica: We moved here in 2016 The Valentine Sales and Management team are amazing we have lived in the same house and we love it ! They are always fast and prompt anytime we have an issue with anything they are an honest caring family oriented business Thank y’all for everything!!! Brandy

Experiencia fantástica: The Valentine Team has been a pleasure to work with. They are very knowledgeable and always helpful. Their flexibility has allowed me to better place my customers in a home I know they will love.

Experiencia negativa: First of all if you read my name that wasn’t me. Second if you read her letter it was never an eviction. you never ran our credit Kamal did and you still charged us a $130 fee to run our credit. FYI she paid the clean up fee in full and has a letter. And second of all her mother passed away 2014 so again you have false info from Mr kamal so if your going to be sneaky and have valley kings run our credit and you falsely charge us so your basically doing FRAUD!!! Paying him money to bring you clients and not running credits pocketing that money!! I seen you when I was looking at the house in the red suv so I know exactly why you denied us. So don’t come on here saying I didn’t put my correct info and say I have an eviction when I clearly don’t!!!! So move on old lady. Again next time run a clients credit before you get false info from Kamal from valley kings!!!! And I will be calling corp for valley kings to report this. Your very childish and unprofessional for your response I put a 1 star for you lying and saying you ran my credit!!!

Experiencia fantástica: I have properties managed by Valentine and am overly thrilled with their level of professionalism. They are so knowledgeable and helpful on everything. I have such peace of mind knowing I have them in my corner. I also have sent many clients to them looking for a place to rent and they all have been so happy.

Experiencia negativa: Said I did 2600 in damage when I moved out. Who could possible do that?! They charged me for stuff that was on the house that was there before I moved in. All the charges they have me were made up. They couldn't even keep the prices the same on the items. They charged me $4 a light bulb then on the same paper charged me $8 for the same bulb. They are swindlers. Do yourself a favor and never EVER rent from them. ---They responded to this with more lies and trying to say I lived in filth. I am a very tidy man. Do not trust these liars and swindlers they will rob you!!!!!!!

Experiencia fantástica: Where do i start to describe this company? They are truly the most amazing people to have as property manager! There maintenance person Phil has been so wonderful to work with! We had a few issue with some things that needed to be taken care of and Phil went above and beyond to walk me through some stuff and was always so polite when i was in a stressful situation. From the THOUSAND of Bees or the clogged main line Phil walked me through all the best ways to handle it. Kim in the office is also so amazingly helpful when we had issues when we switched banks. You can tell she answers the phone with a smile on her face. They have all treated us as family and i will be forever grateful for all of the help they have given us! We appreciate you all so so much thank you! I would hands down rent again through them if we had too. (Were not leaving anytime soon)!!!! lol

Experiencia fantástica: I had a grouphome and rented from Valentine Property Mgmt, they were the best company I have ever dealt with. They were always on time with request and made it easy to get in touch with. Staff always friendly and courteous.

Experiencia fantástica: My oven went out a few days before Easter, i had family coming. They replaced my stove with a brand new one, because a repairman was unable to make it out until after the holiday. We love the home and area we are in and plan to continue renting with Valentine Properties.

Experiencia fantástica: did they accept section 8 vouchers?

Experiencia fantástica: Really quality property management company that goes above and beyond for the tenants and landlords alike. Highly recommend if you are looking for a home or looking for an A+ property manager.

Experiencia fantástica: Having worked with about 5 different property management companies for my other properties, I can say without a doubt that valentine property management are first class. They do a great job managing the property and have been great to deal with. Easy to get ahold of, deal with maintenance issues quickly, and Karen is just on top of it. Highly recommend for any landlords out there.

Experiencia fantástica: Although the property we rented wasn’t the greatest (although it had been cleaned it had lots of stuff we had to write up, bad carpets, holes in walls, scratches on all hard floors etc) but I’m very thankful for being able to find a home that allowed us to have all 4 of our chihuahua mutts live with us while we waited for our house to be built. Kim Gent was our property manager and she was an absolute blessing, so easy to communicate with and on top of any concerns we had during our stay. We even got most of our deposit back! I’d definitely recommend valentine properties! Thank you for everything Kim. We couldn’t be more pleased with our rental experience.

Experiencia negativa: Very expensive, lots of clauses with extra fees

Experiencia negativa: Horrible company to rent/lease from. They will arbitrarily take money that does not belong to them. I gave a 45 day notice and was charged a late fee after moving out. I was also charged for carpet cleaning that I had professionally cleaned by ZeroRez. This is very POOR BUSINESS!!. Kim is extremely rude and talks over you on the phone. She claimed that they tried numerous times to get in contact with me about keys. That is a lie!! So not even do they take your money they lie about it.

Experiencia fantástica: I have rented from Valentine for 5 years. They have always been such a pleasure to deal with. They're quick to respond, Friendly and knowledgeable. I highly recommend them.

Experiencia negativa: Raising rent during an economic crisis during a pandemic baffles me, how does property value increase while the world suffers, and being a loyal and consistent renter during all of this for 7 years now never missing a payment and taking stellar care of the property, Management company's are kind of a Joke and since Amanda left, Karen is not a people person.

Experiencia fantástica: This is our second time renting from Valentine, our current stay treading 3 years has been a great experience, so we renewed an additional two. It's great to know there are good people out there who care about people who rent. I do have a favorite contact; Amanda A., very professional and yet personable, knowledgeable, attentive and responsive to all situtuations put toward her. I love my interactions with her, she represents Valentine very well. i talk about them with others in high admiration. I highly recommend you check them out, you won't regret it. My rating 5 stars.

Experiencia fantástica: If I could give Karen from the Valentine Team more stars I would!!! She is amazing. She's knowledgeable, responsive, honest, and provides top notch customer service to her clients. We were referred to Karen after having worked with a different PM who just wasn't getting things done. Karen stepped in, picked up from where we had left off, and went to work. All three properties were rented in less than 3 weeks. One was actually rented within days. If you are looking for a great property management company to take care of your investment properties, call Karen with the Valentine Team! You will not regret it, I promise.

Experiencia fantástica: Phil is AMAZING! Ok to clarify after I completed my initial walk through of the property, there were a few things that needed service. I sent the list to my agent, and with in 24hrs Phil was in contact. We scheduled a date, his vendors showed up on time and all the work was done in one day. Thank you Phil and the vendors and all the fine friendly folks at Valentine. I recommend this Property Management company highly. Amanda Archiebald is the accounts supervisor at Valentine Property Management, She is AMAZING! I say this on a very personal level. Since renting my home a liitle less than a year ago life has hit me hard. During this time Amanda helped me with a level of professionalism and friendship unmatched. Thank you for Amanda, Phil, Karen and the rest of the team, for all you do.

Experiencia fantástica: Karen and her staff are a pleasure to work with. We currently use Valentine Property Management to manage our rental. They seem to work well with the renters and definitely work well with us. When a problem or question arose, they were quick to address the issue and resolve it. Thank you!

Experiencia fantástica: I am using Valentine to mange a house I bought in Sun City AZ that I plan on eventually living in. Having previously been an absentee landlord of a condo for 8 years, I really had no desire to do that again. I picked Valentine based on their positive reviews and I have to say having worked with their rep Karen from the beginning, things have gone pretty much flawlessly. We started working together even before I closed on the home and when I did, she took over, getting the house on the rental market immediately. The time from closing to getting a renter for the asking rental price was 3 weeks. Karen's communications with me throughout the whole process very much lessened any anxiety I may have had. There are definite costs involved but appear to be worth it considering what you get for those costs. I would recommend!

Experiencia fantástica: We have been renting through Valentine Property Mgmt for over a year now and are continuing our lease with them. Then have been wonderful and have helped us with many things! I have never expected to have service like this from a management or property company like this! They are wonderful! Kim is great!! She has helped us with so many things and we love them! Maintenance requests are always done quick, emails or responses are done in a timely manner. Just a great experience with Valentine!

Experiencia fantástica: I currently rent from them and ALL of the people here are friendly and help!!! Today Amanda helped me so much with replacing my garbage disposal thank you again for all of your speedy help

Experiencia fantástica: Amanda has been great to work with and is always quick to reply and keep us in the loop with what's going on. Yesterday our fridge stopped working and she worked with the property owner and the appliance company to get us a fridge today! Thanks so much Amanda!!

Experiencia fantástica: Thank you, Kimberly Perez, for all your had work and diligence. You have been so helpful and accurate with your work! You are very knowledgeable and everytime I call you are always up to date with all the information I needed.

Experiencia fantástica: I've worked with Valentine Team for 4 years. Kim P always replies quickly with the information I need. Karen is quicker than quick when it comes to answering questions or helping me with a process. Amanda replies almost immediatly to any query and doesn't procrastinate on reseach. Debbie always represents professionally. Collaboration is the key to success! Thank you, VSM.

Experiencia negativa: UPDATE!!!! THREATENING EMAILS FROM MANAGEMENT..... I've recieved two very strongly worded "WARNING" emails from management in which they are requesting I remove/delete my review below... The first email was a request & the second email is a request that I respond to the first one (OR ELSE) They will be forced to tell you that I should be grateful that my rent was only $1075mo (I moved in 2014 & rent began at $875 and was increased every year I renewed), so... yes, I am grateful for those annual increases. Prepare yourselves for the photos of a very unkept & dusty backyard. The carpet has 5 years of foot traffic, accidental spills & mysterious 'uh-oh's'. Cheap door stoppers allowed for two doorknob holes. And let me be honest with you: I now have two very hormonal teenagers 14 & 17 who bicker about everything like all teens do and yes, my son punched the wall & for that damage I apologize & take full responsibility. The bottom of the stove uncleaned & unfortunately I also left inspirational decals, butterflies & mirrors behind along with a good condition washer and dryer, but I recieved no complaints about that.... Management was made aware of a couple of the emergency trips I've had to make to Illinois and the reasons for those trips, I can tell you this because I've had to pay justifiable late payment fees & hoa fees for my vehicle not being moved and another time for the plate sticker expiring because I had to stay in Illinois for so long. While you are in no way obligated to keep up with my family's health, please don't deny your knowledge of my mom's medical condition. I shared this information with you when I explained the reason for my payment tardiness.... I completely understand keeping my security deposit & charging for repairing the walls, but $3300? There was a mention of the owners taking care of everything I asked for, well that's just not true... the vinyl floor was cheap & needed to be replaced & after it was replaced with nice looking cheap "roll-a-floor" it was damaged by the person sent to address the leaking refrigerator, I asked if it was possible to have the house touched up (after years in the same house, fresh carpet & paint would have been greatly appreciated) as you might be able to tell via the exit pictures, paint and carpet was obviously out of the question. I asked if the dirt in the backyard could be covered with rock and they asked me to pay for half of it....did that mean half the rocks would go with me at the end of my lease? TO THEIR CREDIT, the warning email was also accompanied by and by the way, "I am sorry for your loss". Original Post Below: PENALIZED $3300 FOR MY MOTHER DYING!!!! I'm so disappointed to say that my family and I have lived in one of their managed properties since 2014 and initially I thought they were amazing. We've taken good care of the property, of course with the exception of five years of "wear and tear" and with very few service calls. Amanda is truly a saint, Karen responds in a timely manner. Unfortunately, in dealing with the sudden death of my mother and two aunts I have to relocate to Illinois; I didn't have the opportunity to submit a formal 30 day notice even though my lease had come to its end. I was hopeful that the length of our stay (5yrs) and the fact that rent has always been paid on time and sometimes in advance would have established a great enough rapoport to avoid being penalized for needing to move at the end of my lease with short notice. I had no way of planning my mom's death, I've paid over $60,000 during my rental of this property and I didn't get so much as an "I'm sorry for your loss" instead I get an invoice charging me for the month after the end of my lease and ANYTHING else they could muster up including $250 for "yard work".... 3 years, 1 year and even 2 months ago I would've spoken very highly of the entire Valentine Team, but today my heart is heavy... reality hit to remind me that these people could care less about me losing my mother or the fact that I'm on a fixed income.

Experiencia fantástica: I have been renting from them for the past 3 years and will continue to rent from them until we buy a house. A huge reason for our continued happiness has been Amanda. She has always gone above and beyond when we have something arise at the home. Any work orders have been put in and completed in a timely manner. We appreciate that very much!

Experiencia fantástica: I currently rent from this company and they have been so great to work with! All the work orders we have put in have gotten taken care of so quickly and that mean a lot when your a full time mom/dad and full time workers! Knowing that you have a reliable property manager is comforting and makes renting easy. So thankful for the kind people that answer the phones like Amanda and Kim and for their helpful attitudes. They are welcoming and genuine. Really recommend this company!

Experiencia fantástica: Amanda from the valentine team has been amazing throughout our almost 3 year experience . They have always been , quick , kind , understanding and respectful . Especially in our transition to home ownership . I would recommend valentine sales and management to any one of my friends .

Experiencia fantástica: Being in a service business I have to deal with many property management companies and valentine by far is the most professional and truly cares about their tenants. I have been renting from them for several years and hope too for many more.

Experiencia fantástica: It was a pleasure setting up my new rental property with Kim at VSM! Everything went smoothly and I was able to move in with ease! I would highly recommend renting through VSM if they have a property you're interested in.

Experiencia fantástica: We have been renting since February and love it! Kim has been amazing to us and made the process so easy and smooth. They are quick to respond and help and we hope to rent for a few more years! We also hope that when we are ready to buy, VSM will be our people!

Experiencia fantástica: We are currently renting a home with Valentine. They have been so incredibly flexible with our delicate situation, and it's been a pleasure to work with them. They have an online portal for tenants that's super easy to use. Our microwave broke, and it only took 2 days to get a new one just by making a maintenance request in the tenant portal. Our home is beautiful, and I'm so glad we have a great property manager!!

Experiencia fantástica: I have been working with Karen over at Valentine Property Management for just about a year now. She has been excellent to work with thus far. Glad I found her and Valentine Property Management for my rental property needs.

Experiencia fantástica: If I had more money, I'd buy more houses for them to manage. Repair prices are always reasonable. They handle all aspects of renting a property and I get to stay pretty much uninvolved unless a big repair comes up. Their ratings online are one of the reasons I went with them in the first place.

Experiencia fantástica: Valentine Property Management has been great! Karen, Kim, and Amanda have made my experience renting out my house simple and painless. I've been working with them since 2015 and I look forward to continuing to work with them for years to come!

Experiencia fantástica: Karen is great to work with. We had issues with previous management companies and are extremely happy with the level of service and quality of tenant Valentine Mgt found.

Experiencia fantástica: Valentine has managed all our Phoenix properties over the years and we could not be more pleased. They find us good tenants and our properties are never vacant long. Valentine's expertise really comes into play during rehabs. Their contractors do great work and charge reasonable fees. I would highly recommend them.

Experiencia negativa: I have nothing positive to say about these thieves. They lie while smiling in your face after making empty promises. If you are a home renter, they will manage to sell the property while you inhabit the dwelling and evict you in 30-days. They are a for-profit company and could care less about the people who rent from them.

Experiencia fantástica: EVERYONE AT VALENTINE ROCKS!!!! THEY GO OUT OF THEIR WAY TO ENSURE EVERYTHING GOES RIGHT, AND ALL THE STAFF IS AWESOME!!! WE HAVE BEEN RENTING FOR A FEW MONTHS AND WE LOVE OUR HOUSE

Experiencia fantástica: I have been renting from Valentine Realty for over 6 years now and still going and I have never had any issues whenever there’s a maintenance problem it is handled within the first 24 to 48 hours the young ladies in the office are nice polite and always willing to help I will recommend Valentine services to anyone

Experiencia fantástica: My family and I love the experience that we have received from the Valentine Sales Management Team. They have been extremely welcoming and treated us like family. Anytime we have needed some repair done they have always been there in a timely manner, and always courteous. Thank you again Amanda, Karen, and Kim for everything that you do!!!

Experiencia fantástica: We've been with Valentine for seven years; our experience with them has been excellent. Always courteous and professional. Services and repairs are always done promptly. We would highly recommend the Valentine Team.

Experiencia fantástica: Great company to rent from they take care of their properties and any maintenance problems very quickly, and they are very compassionate to their tenants.

Experiencia fantástica: I have been with Valentin for 4 years now. They are amazing. Kim and Amanda are amazing any questions or concerns you have the answer very quickly.. They were the first people we interacted with in arizona and I'm very glad we chose them and Valentine Property Management.

Experiencia fantástica: Been with them for 4 years. Never have had a problem. When i call for service they complete services in a timely matter. No complaints from me so far!

Experiencia negativa: Absolute RIP OFF! They will steal your security deposit from you with bogus made up items. They charged me for nicotine stains on the ceiling and noone in my house even smokes. They charged me for a window missing in the shed of which we never stepped foot in. I replaced light bulbs with brand new LED and they charged me for wrong type of bulbs...AND KEPT MY BULBS! They charged me for dirty carpets after I paid their recommended company to clean the carpets. They said that I used the wrong touch up paint..I NEVER PAINTED ANYTHING! They charged us for dirty baseboards that I personally got on hands and knees and cleaned all of them. They charged me for water damage which was due to their plumbing backing up and flooding the kitchen. THEY ARE A RIP OFF MANAGEMENT COMPANY THAT YOU NEED TO STAY AWAY FROM. There's plenty more, but running out of characters.

Experiencia fantástica: This was my first rental and I couldn't' recommend Karen and Valentine Management more. Great communication and guidance throughout the entire process! A++

Experiencia fantástica: As a real estate professional I know that being a true fiduciary is providing the best people available for every task. I have an out of state client who asked me to refer a property management company for two homes. I knew that Valentine Sales & Management would be a great fit. Debbie, Kim & Karen all took the time to meet my client while in town. He was impressed with the myriad of services and attentional to detail they provided. They do a great job handling every aspect for the investor and tenant. I thank you in advance for years of management to come.

Experiencia fantástica: Always excellent to work with and handles issues promptly.

Experiencia fantástica: ABSOLUTELY GREAT EXPERIENCE!!!!!! Brian H is an EXCELLENT and experienced Realtor and understands how to read people and what they are looking for. He is straight forward and has integrity, he'll go out of his way to help find the house that is perfect for both your budget and what you want. He is kind, very professional and has the patience to deal with a motivated and eager buyer. Steve and Brian understood that and was very flexible in allowing me to get things I felt I needed to do in order to get the house we wanted. Being a Veteran, I understand and RESPECT the Esprit de Corps that The Valentine Group has and Thank them for the Honorable business that we conducted with them. We are very happy with our home and THANK YOU STEVE, BRIAN, and ERICA!!! With Great Respect: SEMPER FI!!!!!!

Experiencia fantástica: We had a maintenance issue and I made one request and it was taken care of promptly .The tech was very thorough and professional. We are very pleased with the service.

Experiencia fantástica: Always worried when you get involved with a management company but they are very nice,honest and up front.

Experiencia fantástica: Excellent customer service, very professional. Especially appreciate office staff, Karen, Kim, and Phil.

Experiencia fantástica: I am a new, out-of-state landlord in Surprise Arizona and can't begin to tell you how wonderful Valentine Sales and Management have been. Debbie and her team of professionals literally took the ball and ran with it! We had lawns that needed care, property improvements to be managed and tenants to be placed. They handled all efficiently, cost effectively and always kept me apprised of what was going on in a timely fashion. Needless to say, I highly recommend!

Experiencia fantástica: As a group of investors from California we purchased 36 homes from Valentine several years ago and we cannot be more pleased with the portfolio. From the strategic purchase of the homes to the appreciation in value, from the personal attention to details to the professional management approach, Valentine has far exceeded our investor expectations. The 9% return rate generated by our portfolio supersedes the traditional bank returns by leaps and bounds. We couldn't be happier!

Experiencia fantástica: Very happy to have been referred to VSM! They are experts in the rental market and found excellent tenants at a very favorable lease rate. Very responsive to questions, issues etc. Looking forward to giving them more properties to manage.

Experiencia fantástica: We've lived in the property for years. Recently we requested that the back fence be replaced and the outside of the house be repaired and repainted. The crew they sent out was very professional and got the job done quickly. I even got to pick out the new paint colors for the house. It was a great experience from start to finish. I've never had issues getting things done when I ask.

Experiencia fantástica: I have 5 single family income properties all in different states and must say that Valetine Sales and Management have been the easiest to work with and have provided me the best returns from a management and now a sales standpoint. I highly recommend their property management and sales services.

Experiencia positiva: Valentine Sales has done a good job for me and I will work with them in the future on more properties. Keep up the good work!

Experiencia fantástica: I have been working with Valentine S&M for my rental property in the Phoenix area for about seven months now and am very pleased with their service. Debbie, Karen and Kim are all great to work with, responsive in a timely manner and very helpful and resourceful.

Experiencia fantástica: Although my wife and I are real estate brokers we still choose to have VSM manage our rental portfolio. I am a firm believer in you hire professionals to care and maintain your largest and most expensive assets. VSM offers and bring tremendous value to my portfolio in so many ways from managing expenses and keeping our maintenance low, while maintaining a good relationship with the tenants in order to keep our properties rented at all times. My belief is the tenant is just as important as the owner and if the property manager can walk the line and deliver amazing service to both you have the best property manager in the world and yes I believe VSM, Debbie and her Staff are the best in the business. I highly recommend VSM for your property management needs.

Experiencia fantástica: Excellent property managers. Personal service, very responsive, great to work with. Been with them for several years, and always been pleased.