Metro Property Management, LLC

Experiencia negativa: Absolutely horrible. Live on one of their properties in New Britain, Carousel Condos. We've been out of hot water for a week with no end in sight. Lawsuit coming soon.

Experiencia negativa: Terrible service throughout winter and snow removal. Owners son told me he didn't care and my complaints wouldn't matter. Ofc staff was unprofessional and dismissive to my safety concerns. Bills being unpaid, no accountability. They just don't care

Experiencia negativa: I had a very unprofessional experience with Dawn Galeota and Melissa Dooley. They did not give me a fair chance to apply for the apartment and the way they spoke to me was completely uncalled for. Instead of providing clear information or treating me with basic respect, they were rude and dismissive throughout the process. People deserve to be treated with courtesy when inquiring about housing, and based on how I was spoken to, I wouldn’t recommend dealing with them at all.

Experiencia fantástica: I live at Parsons Village and have lived here for approximately 15 years and I was so pleased to come home today and see the shrubs, all being trimmed and the Trees pruned I think these gentlemen did such an excellent job, especially in this oppressive weather!!! I also noticed recently the numbers and the stripes for the parking places have been repainted that looks so much better. You could barely see the numbers or the parking spaces before everything looks so good here now it certainly keeps our property values up for those of us who own here. Thank you again for a job well done❤️

Experiencia fantástica: Very Focused, speedy and professional service. I experienced same day repair. We had an issue and Geoff was able to get a contractor out same day. He's a very nice person and easy to talk to.

Experiencia fantástica: The best service ever. I text them and they fixed my problem. I like it

Experiencia fantástica: My condo complex recently switched to Metro Property Management and it's been a positive experience. I appreciate that a live person answers my calls, as opposed to being sent to voicemail like other companies. They are always pleasant to work with, professional, and genuinely helpful. Would definitely recommend!

Experiencia positiva: The Castillan unit #5 bristol ct. Klaidi, the person you sent to me to have the work done in my second bedroom did a great job. I was very pleased.

Experiencia fantástica: Best property management company in the area. Reliable, great pricing, hard workers, great customer service

Experiencia fantástica: Nicole provided superb service regarding a recent heating issue. The situation was handled very quickly. I am so grateful that she was extremely prompt in handling the issue with the contractor, as well as communicating to all the relevant parties.

Experiencia fantástica: Great experience every time they have came to fix something at our condo and a quick response time.

Experiencia fantástica: I’ve been a tenant of Metro Property Management for 3 years and they have always been great to work with. They are very responsive and always work fast when I need something fixed! I highly recommend working with them.

Experiencia fantástica: Amazing property management company. Responsive, professional, and knowledgeable. I suggest using them.

Experiencia fantástica: We've had a number of property managers at our small community and the responsiveness and service provided between Nicole, Miranda and Dan has been fantastic. Specifically, when dealing with an unfortunate broken water pipe in the winter, Metro was onsite within minutes to help us mitigate and avoid tremendous damage and cost. Very happy with Metro.

Experiencia fantástica: Very responsive and professional company. Would recommend them

Experiencia fantástica: I’ve had a great experience with Metro Property Management! The team is incredibly responsive and helpful, always addressing my concerns promptly. They recently managed repairs in my condo, and the work was done efficiently and with great attention to detail. I’m very pleased with their professionalism and dedication to keeping everything in excellent condition. Highly recommend their services!

Experiencia fantástica: Metro Property Management is an outstanding company! Their team is professional, responsive, and always goes above and beyond to ensure quality work and customer service. Highly recommend their services!

Experiencia fantástica: Always a pleasure working with metro

Experiencia fantástica: I’ve dealt with other management companies in the past, Metro is by far one of the best. Even when dealing with disgruntled customers and employees with unrealistic expectations. Metro has always been professional and fair. I recommend metro with 100% confidence.

Experiencia fantástica: Metro Property Management has been very professional and helpful with my condo. Highly recommend!

Experiencia fantástica: Metro Property Management are great experts and I’ve trusted them to advise me for condo issues I’ve experienced!

Experiencia fantástica: The Metro Property Management team is responsive, quick, and reliable, always getting the job done right. It’s reassuring to know that any issue will be taken care of immediately.

Experiencia negativa: Horrible company to do business with. Not sure where to start: rude, unresponsive, extreme lack of integrity (since they took over our property we have never seen a financial statement), extreme stuff turnover. Payments missing, multiple special assessments throughout the year one always being end of November (Christmas bonus for Dan?) without explanation. If you try to ask them where is the money going good luck getting an answer. Oh and noticed how they only responded to the positive reviews here? They are a joke of a business. If you plan to change the management company DO NOT even consider Metro!

Experiencia fantástica: I had a great experience with Metro. Maintenance requests were always handled quickly and efficiently, often within a day. The team was professional and made living there hassle-free. Highly recommend!

Experiencia fantástica: Fantastic! Great management, super responsive, and always on top of things. Their team makes everything so easy and stress-free.

Experiencia fantástica: I had a pleasant experience shopping with Metro property. A Very professional team and management constantly striving to fulfill your vision.

Experiencia fantástica: Good Management, Love working with Matt at Metro Property Management this company is ran amazing.

Experiencia fantástica: For someone living out of state Metro is a great fit for me and my business! They have great management skills and are able to handle everything that comes with managing multiple properties of mine.

Experiencia fantástica: Fantastic management! Recently had a short living experience at one of their properties and their staff is so professional, their management great at taking care of our needs, 5 star is not enough

Experiencia fantástica: Metro successfully helped me fulfill my needs their Management is great in every department

Experiencia fantástica: Great company and great management. I highly recommend Metro Property Management

Experiencia fantástica: Great experience , it honestly couldn’t be better ! Great management & I definitely recommend !

Experiencia fantástica: Matt Campise is your guy at Metro if you need to get something resolved. Really appreciate the hard work by his crew!

Experiencia fantástica: I needed to figure out how to pay my condo fees electronically, and Janet helped to walk me through the process. She took the time to explain everything to me in detail. I recommend speaking with her if you have any similar issues/questions!

Experiencia fantástica: Jessica was absolutely wonderful. She addressed all my concerns was extremely courteous and very professional. She is a great asset to Metro property management

Experiencia fantástica: Metro, Jessica has proven to be a great addition to your company and to our condominium complex. She has been a knowledgeable expert in helping us stay ahead of our financial issues and she has went above and beyond to make suggestions about things that we can do to improve our business. I’m thankful to her for her insight and her hard work. Dan, has been committed to helping us achieve success. He attends Board meetings, volunteers on issues that need to be resolved and intervenes as our representative when more than just a Board member is needed and he suggests other alternatives to get problems solved. Thank you both and “kudos” to you and your entire team.

Experiencia fantástica: Thank you Jessica and Christina for the wonderful service. You guys are great! I would highly recommend Metro as they are really “top notch”. 5 star.

Experiencia negativa: Every time I call to ask a question they are very rude.

Experiencia negativa: Got slowly cut off by a company truck. I am a tolerant driver, but this pushed me over my limit. Wish I got his license plate.

Experiencia negativa: They are horrible, never reply to emails or concerns

Experiencia negativa: Since metro took over my complex many things are neglected- the pool was closed this past summer, there is garbage everywhere, no hot water in the laundry room near me and it’s filthy and moldy, they don’t hire the night security guard like the old management company did so many cars get broken into, the plowing/shoveling always leaves a lot to be desired- myself and my neighbors have to do the shoveling ourselves most of the time even though we pay condo fees. I’ve called a couple of times to let them know that people are blocking the road parking their vehicles while waiting to put their kids on the bus and they won’t do anything about it- the old property management company had the maintenance man go down to the bus stop to keep this from happening- I’ve been late for work several times because of this issue

Experiencia negativa: Haha on DJ pictures are you from RH? Just wondering if we are in the same location. If you look at Dj fourth picture you will see broken curbing around all the units now. It’s from their first snow storm with us. Poor kid shoveling and using bobcat for over 34 hrs when finally a truck came barreling in at a good 60 miles an hr breaking all the curbing around the units. I have pics(will have to find) curbing flew so far we are lucky if he was going a little faster would have gone through the front window. Dan has stopped answering phone calls. The amount of water in the basement at this point becoming terribly unhealthy. Now let’s talk about the grass high spd ride on and the botched job is just unacceptable. Do not send notifications when they are doing maintenance. So don’t worry if you wake up to a man on a ladder in front of your slider when you wake up. They come through move all your articles on your porch and decide to keep in the middle of the lawn what they think you should not have on your patio. How about a heads up so we can do as we please with our belongings. This is NOT a state owned property we are a private community. Majority of us own our properties and we pay them. They need to remember they work for us. We don’t rent from them!

Experiencia negativa: Previous management was much better. These guys promised a lot of things but have yet to deliver on anything after a year. They dont know how to do anything, and take forever to respond because they're located much farther away. Took over a week just to restore hot water when a boiler failed. Incompetent handymen replaced the wrong boiler and when they finally got it right they forgot to light it. They also do not mow the lawns like previous management did professionally. They just get the superintendant to do it for them piecemeal without extra compensation.

Experiencia positiva: Lousy customer skills pls improve as soon as possible. I was sharing a huge safety concern with someone who sounded like a human parrot, kept repeating me. I was looking for a solution to a bad problem, not dept. just monotone replies!. Fortunately, the maintenance dept took care of the problem swiftly.

Experiencia negativa: They are terrible. This speed bump nail tore through my entire car causing undercarriage damage. I spoke with the owner Dan of Metro, he was extremely rude and accepted 0 responsibility for this. Told me to call my insurance and call a lawyer. I pay $400 a month for condo fees and get treated like absolute garbage from these people. This nail has been sticking up for 4 days now. Who knows how many other people have suffered damage due to their poor property management.

Experiencia fantástica: Fast service

Experiencia negativa: The worst manangement Company around. Financial information is a disaster. Look for a different company!!

Experiencia negativa: On Sept. 23, 2022 my apartment flooded due to heavy rain outside my entrance door and nowhere for the water to drain. I reached out to Metro and never heard anything back. On September 25, 2022 another severe rainstorm, again my home flooded. They stopped by at night after I had spent 2 hours using a wet vac and cleaned my apartment to ask if everything was alright. On Monday, September 29, 2022 reached out again to Metro to ask about doing something to stop the water from coming in. I was told they would place sandbags at my door. I asked if he could give me an when this would be fixed - 2 months 2 years? No response, but he did tell me if my home is ruined to just call my insurance company. My next question is - what are we paying them for? I'm a senior and a widow. What they are doing isn't just negligent it's cruel.

Experiencia negativa: We have had nothing but terrible experiences. I just called again after a year of emails and phone calls, I am expecting a reply and for them to finally do their jobs. We pay them a monthly maintenance fee, they take it and do no work. They only do the very bare minimum. They are supposed to paint the inside hallways of the garden units and now is extremely overdue and disgusting. They are non responsive to calls and emails, I also went to a board meeting, but still NON of my concerns have been addressed. I hope metro is fired and we can find a better company because they are terrible at their job.

Experiencia fantástica: My basement flooded due to a heavy rain storm. Tim and the rest of the crew were there within minutes and dried everything out and did necessary repairs. A few days later and it is like nothing ever happened. Can't thank them enough!

Experiencia negativa: Poor management of the property. They don’t seem to really care about high priority issues or tenants. Wouldn’t recommend living here . Very unprofessional.

Experiencia fantástica: Since taking over for our past property manager, Metro has done an outstanding job!

Experiencia negativa: Metro Property Management has shown a complete lack of professionalism since we unfortunately had to start working with them. If they even bother to return a phone call, they are rude and short with us and always seem annoyed to have to answer our questions. Most recently, we reached out about getting our chimney swept. We had tried calling multiple local chimney sweeps and all of them told us that we needed to go through our condo association and use the company that they provide. When we called to discuss this with Metro, he told us that that was ridiculous, they do not work with a company, and we would have to just find one on our own. He did not offer any potential companies for us to use and he was very short on the phone. It is also worth noting that the water source for all of our condos is located within our basement. As a result, whenever someone needs to turn the water off for home repairs, they need to come into our basement to do so. We have asked multiple times if they are considering moving the source so that this would not be an issue going forward. Let alone the fact that they never respond to us on that, they also have allowed people to just show up in our basement, with no warning, and begin work. We have been sitting upstairs and heard people enter our basement through the side entrance without letting us know they were coming. Additionally, many of our neighbors have had to turn the water off to do work on their condo. They each told us that they contacted Metro and that Metro was going to inform all of the residents that the water would be shut off during a certain time. On multiple occasions, they failed to tell the residents and then everyone came to us to complain about the water being off with no warning (since the shut off is located in our condo). Lastly, earlier this year they redid the roofs on our strip of condos. They did not let us know beforehand, so we woke up to the entire front of our condo covered with tarp and we were not able to leave our house that day, could not even take our dog out the front door to go out. We are not complaining about the service to the roof or the fact that we couldn't access the front of our house that day, it just would have been appreciated to get some kind of notice before that work began. Overall, a very very poor experience with this company. Hopefully we will be under different management some day soon.

Experiencia negativa: 8 months they managed our condo building and during that time we received very little from them. No bank statements, no financial spreadsheets, no meetings, they never picked up the phone or called owners back. They used building funds without approval and paid themselves thousands of dollars. Much more that I could mention. When we removed them they played games and would not provide the new management company with materials requested. Very poor quality management and extreme lack of professionalism.

Experiencia negativa: Since Sept 2020 when Metro Property Management took over they by far have been the worse Numerous Numerous times no return phone calls or follow up issues / concerns well documented even the project Mgr started in my presence to Joe he heard phone calls not getting returned

Experiencia fantástica: Great people, joe is very helpful, came in on a weekend to let us in to the gym, they are always happy to help Bob T- Middletown

Experiencia fantástica: Very happy with my experience with this company- I use them for my business and personal properties. They are always on time and do excellent work- they even fix things for me if they can. My lawn and properties look better than ever! Also very responsive to my phone calls. Highly Recommend!

Experiencia negativa: This is the worst management company I ever had a deal. Try to reach office over 3 weeks nobody returns the call, in emergency situation nobody had take care of the issue. Never take care the building, no cooperations at all.

Experiencia negativa: No hot water since May 25,no one has come to fix it,it's all cold,made number of calls