Matt Ridgeway - Re/Max Real Estate Group

Experiencia fantástica: Some people help you buy a house. Matt helped me through an entire chapter of my life. He was there when I purchased my very first home, and when life changed, he helped me turn it into a successful rental property. Most recently, he guided me through selling it, making what could have been a stressful process feel smooth and manageable from start to finish. Through every step, Matt has been knowledgeable, responsive, honest, and genuinely invested in helping me make the best decisions. It’s rare to find someone who is just as committed years after the sale as they were on day one. I’m incredibly grateful for all of his guidance and hard work over the years. If you’re looking for a realtor who truly cares about his clients and is with you for the long haul, I can’t recommend Matt enough. Thank you, Matt, for helping me through every stage of this journey. I couldn’t have asked for a better realtor!

Experiencia negativa: I 100% WOULD NEVER RECOMMEND MR.RIDGEWAY. I wish i could give him 0 starts. Im putting this warning out for everyone most of women. Since the day i met MR.ridgeway he has done nothing but talk down to me, threatening me and my bf, he has just walked into my house one multiple occasions without an invite or 48 to 24 hour Notice that by law is to be given by him before entering my home. The water heater broke in March Mr.Ridgeway promised that it would be fixed within a weeks time after paying for the month of april abd still hasnt replaced it..he never calls back when theres something that needs fixed...He is a very rude, mean, hateful man who loves to intimidate women..We are currently packing up to move and because i withheld this months rent he tried to tell we had to be out in 5 days. After i shut that down because unlike him i know the laws he then went behind my back and scared my bf into agree to only giving up 10 days. When I told Mr.Ridgeway i dont agree to that he told that him and my bf would talked about and then my bf can talk to me...treating like i dont have a say because im woman but he backed down quick when he realized I know the laws and im not scared of him.he is a horrible little man who loves to belittle and intimidate/scare women to inflate his ego

Experiencia fantástica: I highly recommend Matt Ridgeway and his team!

Experiencia fantástica: Helpful, efficient, and responsive. Great experience!

Experiencia fantástica: Matt was great to work with and I would highly recommend! Throughout the home buying process Matt took the time to answer all our questions and showed us multiple houses until we found the perfect one for us! He was always willing to work around our hectic schedule and very responsive to calls/texts/emails.

Experiencia fantástica: Mr. Ridgeway was overall a very good agent. He was very quick, efficient, on the ball, and very accommodating with our needs. He works around the clock to ensure you get a good experience in the search for your new home. 10/10 recommend

Experiencia fantástica: Matt was so wonderful to work with. He took me to the place that I asked him to first, and it just wasn't right. He could sense it and he just asked me all the right questions. The second house was EXACTLY what we wanted!! It was not only perfect but it was also in budget! He's friendly and down to earth and he was just wonderful.

Experiencia negativa: He was the seller agent for the sellers of a house I bought. Working through him was terrible. His inaction nearly cost his clients this sale numerous times. He failed to pass along questions we had to the seller, and didn't inform them of the inspection. His clients left a ton of garbage and had the water shut off, so we were unable to do a closing walk-through. Do not work with this terrible realtor.

Experiencia fantástica: Born and raised in jefferson county, always new of matt Ridgeway selling real estate. My mother's house needed to be sold and we chose to use matt as our agent. So glad we did.what a professional experience. Everyone was just wonderful to us. Very thorough in every aspect of the sale and closure. Would recommend matt Ridgeway and his staff to anyone at anytime. Thanks so much to you and your team matt

Experiencia fantástica: Professional and gave advice to do things that would increase value of home. Office was very responsive.

Experiencia fantástica: Our realtor, Dereck Hester was the greatest! He was knowledgeable and professional. Dereck guided through the home selling process seamlessly and we could not have been happier. His team knows this industry and when list day came everything was ready to go! I would recommend Dereck and the Re/Max Team for all your real estate needs.

Experiencia fantástica: I highly recommend Matt! He is excellent to work with and highly experienced. He helped me with the purchase of a house.

Experiencia fantástica: Matt was very patient with me through my long house hunt. He is a very experienced realtor readily gets to know what you want in your house. When I found my house he helped me through the closing procedure and made it a pleasant experience. I recommend him if you are buying or selling.

Experiencia fantástica: Matt was professional, communicative, and highly competent. He did a fantastic job helping us.

Experiencia negativa: Matt Ridgeway reached out to us in November 22, 2022 regarding an expired MLS listing, wondering if he could assist in the sale. I spoke to him on the phone on Feb. 29, 2024. He researched while we talked... 1.53 acres, not in the flood plain, near the Potomac River, etc. Then I never heard back from him. I called again on April 6, 2024 and he said we could maximize the sale by splitting it into 3 parcels. Then radio silence. I called again and left a message. I never heard from him again. Not even to say I'm not interested.

Experiencia negativa: Deserves 0 stars. Matt was unfortunately the seller’s agent with the house we just purchased in Inwood, WV. Matt made the process as delayed and miserable as he could. Matt took over 3 days to advise his client of our offer during the initial process. There were a few offer/counteroffers that Matt continually delayed. Matt continually ignored our realtors phone calls and texts during the process. Matt’s office sent over an invoice for remaining propane in a tank left at the house approximately 12 hours prior to closing. Throughout the process, I did not meet one person that had anything nice to say about him. Overall, I would suggest staying away from Matt as there are much better options in the area.

Experiencia fantástica: The Best in the West. Mr and Mrs Ridgeway are vacationing in Vegas for their 2nd honeymoon! Alongside Chevy Chase National Lampoons vacay muah hahaha! Movie theaters? Who needs them? Ridgeway National Vacation!

Experiencia negativa: I wish I could give a zero star rating. This Agent is the worse! He doesn't communicate and doesn't relay important messages in an active transaction. He refused to notify our buyers of several requests and offers as it related to the transaction. He's lazy and unreliable. One who just cares about the money. I hate that in the real estate world, the seller is responsible for the buyers agent fees because he didn't deserve our money. He didn't do anything but have a professional name to put in the contract. It's unfair! At closing, the buyers had no clue of anything and were in complete limbo. I hope they'll also do a review to confirm what I'm saying. He takes advantage of women, more specifically, older women. He'll never get a referral from us! And sellers shouldn't have to pay for the buyer's agent! He's the worst!

Experiencia fantástica: Matt is the agent that I didn't know I needed. He effortlessly navigates the system, fully explains the process, anticipates future questions, and strongly advocates for his clients. I would never use anyone else!

Experiencia fantástica: Very professional, thoroughly understands the local real estate market. Great at pricing homes at realistic and attainable levels. Easy to work with, has access to a great team of professionals to assist in every aspect of buying and selling.

Experiencia fantástica: Matt was a great real estate agent. He had a wide range of knowledge to pull from, was super helpful with decision making, and generally always there to answer any questions I had in the process.

Experiencia fantástica: Matt was an excellent agent. We were selling a piece of property that was outside the norm. Matt recognized the positive aspects of the property and its value. His advice was very good and aimed at getting us the best value and price. I highly recommend him.

Experiencia negativa: Terrible response. It took me 1-1/2 weeks to get an incomplete answer, voicemail full. Matt Ridgeway care for himself and not for your interest. Worst experience!

Experiencia fantástica: Great guy

Experiencia negativa: Terrible, no response, would not recommend

Experiencia negativa: Very unresponsive. Bought two houses through Matt, lost my business

Experiencia fantástica: Matt Ridgway did a phenomenal job assisting my husband and I with the purchase of our new home! He was able to find us the perfect home, in the perfect location that complimented both of our wants and needs. He was very professional and knowledgeable. He was very quick to respond to our questions and concerns. His experience really helped with our decision making. If you are in need of buying or selling a home, I highly recommend that you use Matt. You will not be disappointed!

Experiencia fantástica: He gave me many good advises during the process. Very positive person. Well done.

Experiencia fantástica: Matt is excellent! He is very knowledgeable about the area and was able to key in on what type of property we were after. After a week or so of showing us around, we found a place and he went to work right away on the bid. Long story short, we got the place and couldn't be happier! Thanks for all your help Matt!

Experiencia fantástica: Great work during an uncertain and scary time closing on our house with numerous hurtles during the pandemic. The office staff was very accommodating going above and beyond making things happen to keep the office open during a time when most were at home. I can be very demanding and straight forward in my views and what I expect as a customer and this team did it all and got us to the finish line Thank you

Experiencia fantástica: Working with Matt was a sincere pleasure! His straight-forward tone earned our trust early in the process, and his determination helped tremendously. Our case was unique due to some unforeseen mortgage issues, and Matt stuck with us through all of it. I would recommend him to anyone interested in buying in the region.

Experiencia fantástica: Matt was professional, courteous, and his local knowledge can’t be beat. I transferred from out of state and he got me into the right place at the right price. Highly recommend!

Experiencia fantástica: Matt and his team are super to work with!!

Experiencia negativa: Unfortunately this company and realtor did not meet any expectations I could have. From literally not hearing back from anyone for months when any kind of maintenance was needed to the walls being refused to be painted before we moved into the place we were renting to there being a block of wood in the back sliding glass door and no lock on the actual door, this place has been far from professional and safe. These are all things any reputable company in this business would have taken care of. I’m happy to have left the place in better shape than what I got it in for the next tenant because I know what they are about to go through. I would never recommend Matt Ridgeway to anyone looking to buy or rent. What started out in excitement turned to disappointment because seeing his advertisements everywhere I thought we would have been in good hands but I regret to say we were not.

Experiencia negativa: The absolute worst experience through a year of renting with Matt Ridgeway and Remax. Our townhouse was not cleaned before move in and that’s what we spent the first two days of our lease doing. Then didn’t give proper notice of us leaving when our lease WAS UP even though we paid rent every month on time they kept our security deposit. Quality service is not their thing particularly not Matt Ridgeway’s! ............ We had no rush to get in to the townhouse but it’s your story so tell it your way. It’s not a coincidence so many previous customers of yours talk about your poor work ethic and professionalism before anything else!

Experiencia negativa: Greedy, untrustworthy, major lack of communication, and VERY VERY RUDE. We didn’t use Matt as our realtor but the home we bought was listed with him. I felt so bad for his clients. We heard “I’ve been doing this a long time” multiple times. All we saw him do was look out for his own best interest. You would be better off to avoid Matt at all costs.

Experiencia fantástica: Matt and the team at Remax were extremely helpful in our home buying process. This was our first home so we weren’t sure what we needed to do and he helped us out and made sure every step of the process went smoothly. I would highly recommend him to anyone looking for an awesome realtor to make your home buying experience easy, fun and exciting.

Experiencia fantástica: Matt did a fantastic job of finding me the perfect house. He helped me focus on the houses that fit my budget and my needs and stayed with me through all the inevitable glitches of home buying. Most importantly, I found Matt to be very honest and trustworthy. I never once heard "diamond in the rough, "a nice fixer upper", or "cozy little cottage". Instead, it was either "I think you'll like this" or "I don't think you need to look at that one". Thanks Matt for finding me the right house!

Experiencia fantástica: Matt helped me every way possible and made my home buying experience easy

Experiencia fantástica: Matt has been great to work with, I have used him to buy several houses and sell some, I do a lot of repeat business with him. I love that he and his office is very responsive.

Experiencia fantástica: I really appreciate the hard work that Matt and his team put into getting me my first house after several failed attempts. I couldn't be more grateful than I am. Matt and his team never gave up on me. Thank you, Matt Ridgeway.

Experiencia negativa: Mr Ridgeway did not listen that I wanted to submit an offer of asking price and no contingencies. Insisted that I must have radon, termite, septic and well inspections on an AS IS house for sale by telling me that he would be sued if he did not submit the offer with those "required" contingencies. The seller refused my offer because it was loaded with contingencies and accepted a lower offer by another buyer. Matt's response was "oh well, happens all the time and we will keep looking" then he abruptly hung up. I kicked myself that I did not push back harder to omit contingencies in my offer! Even to the point of walking out of his office that day. Ultimately I continued to pursue this property, got the inside information on the new owner who was a "flipper", made him an offer to buy which he accepted to make an easy profit. This realtor did not represent my wishes which cost me $12K over my original offer to buy this property. My message to anyone dealing with Matt is to dig in your heels and beware when he says "trust me, I've been doing this a long time". He is only looking out for his own best interests.

Experiencia fantástica: We looked at a lot of homes over several months with high expectations. Matt was very helpful with finding a home that met our needs and wants.. Highly recommend.

Experiencia fantástica: Matt and Jackie at Re/Max Real Estate Group in Charles Town, WV did an amazing job helping us through the home buying process. Under a tight deadline, we were able to close on time, and their flexibility and promptness lead us to our new home. If you need a realtor in the area, go through Matt Ridgeway.

Experiencia fantástica: He gets the job done and knows how to. Needed to sell my home quick and even got asking price. The staff in the office (Cindy and Jackie) are valuable resources and very helpful for anything you may need.

Experiencia fantástica: Outstanding, people oriented. Hard working, cares about folks, always calls back. His ability to resolve problems outstanding. Trustworthy. He works with folks everywhere and just a super person. Always goes the extra mile for his clients.

Experiencia fantástica: Matt is a wonderful, knowledgeable and truly honest agent. Matt, unlike many other agents does not disappear after closing. He has a wealth of knowledge of local business folks that he is glad to share any time you have a need of help. Thank YOU so much for what you do and for being our agent. Sincerely John and Sharon Digges

Experiencia fantástica: Matt is excellent! He is the one who found our perfect home while we were looking at others. We found our home with Matt on the very first day we looked!! His office staff is professional and courteous! Would definitely recommend him to anyone searching for a new home!

Experiencia fantástica: Matt and his team are great. They’re efficient and willing to help with whatever you need.

Experiencia fantástica: Matt was an awesome guy. He is a great realtor to have on your side. He listened to what our concerns were when selling our home and address each concern head on without fail. He delivered in a way that blew my mind and far exceeded my expectations for a realtor. I would recommend Matt for any purchase or sale of a home over the competition any day.

Experiencia positiva: Matt was very helpful in helping to assess the in's and out's of different properties until I found a house that suited me.

Experiencia negativa: I am writing this review hoping to warn future clients of what transpired during our attempt to rent a home in Harpers Ferry that was listed through Mr. Ridgeway. Over the last year the neighborhood my fiancé and I have lived in for 3 years has deteriorated rapidly. We have always kept our head down and ignored what went on around us but recently it has become so bad that my fiancé can no longer walk to and from her car without fear of being assaulted. We made the decision that it was time to move and used a realtor to assist us with locating properties within our budget and in safe neighborhoods. One unit brought to our attention was a home in Harpers Ferry WV that was listed as "For Rent" and also "For Sale". We were shown the home on 2/5 and decided on the spot we wanted to apply once we found out the unit was available to move into immediately. At roughly 3pm that day Mr. Ridgeway told our realtor that we were the only applicants. We immediately filled out the rental application and I dropped the application off at their office on 74 Somerset Blvd with all required paperwork and processing fees that afternoon. The 2 employees at the office were extremely polite and very accommodating to the situation we were in, one even explaining how they had been in the same situation and would not wish that on anyone. They informed me that they had just taken another application shortly before I arrived but that we should have an answer within a day, maybe 2. Our credit was run before I had made it home from their office. On Tuesday the majority of our references had communicated to us that they had been contacted. I received a call from our relator saying that Mr. Ridgeway's office had contacted him. He stated that the other application had better income and overall credit scores but wanted to know if we could "sweeten the pot". We agreed to an additional $50/month in rent and our realtor elected to adjust his commission to assist us in hopefully expediting our exit from these unsafe conditions. Mr. Ridgeway explained he would take our offer back to the owners and have an answer for us the following day. We did not hear from Mr. Ridgeway on 2/7 as promised. After several attempts from our realtor to reach Mr. Ridgeway the following day, he finally responded that the owners had not made a decision. Over the next 6 days we received no word on the rental. During this time our realtor made it abundantly clear of the situation we were in and how our safety was a concern with no acknowledgement from Mr. Ridgeway. The status of the listing was not changed in MRIS as the law states it must be. A call to the office by myself in frustration went unreturned. We were strung along during a time we needed answers, whether they were the ones we wanted to hear or not. While we waited to hear an answer, an answer that as of 8:02pm on 2-14 has still not come, several other places we could have moved on to were taken off the market. Because of Mr. Ridgeway's lack of caring or inability to deliver "bad" news we have stayed in an unsafe environment that much longer. I feel like I need to clarify that I am not angry. I am not angry at Mr. Ridgeway. I am not angry we did not get the home we applied for. I am disappointed that we did not get the home. I am EXTREMELY disappointed in Mr. Ridgeway and his apparent lack of caring. We are moving forward with leaving our current rental but now a week or more behind where we could be. That is another week of my fiancé having to look over her shoulder as she makes her way to and from her car. Another week of living where my car being broke into was one of over a dozen. Another week our safety is in question. As I said, I am not angry. I understand there may have been emergencies that prevented Mr. Ridgeway from calling, texting, emailing...I would welcome a call from Matt Ridgeway and would appreciate hearing his reasons for not communicating to us. If this happens I will update this post accordingly.

Experiencia fantástica: I have worked with Matt on more than one occasion. Hands down, he is the best. Both times I sold a house using him, my house was sold in days, not months or weeks. This last time, the offer was above my asking price. Both times, I bought a house through him, I bought for below asking...way below asking...incredibly below asking. He and his staff are quick to respond to your every need and take a lot of the work out of buying a home. Matt even introduced me to a mortgage professional that got me an unmatched interest rate. I will definitely utilize Matt again in the future should the need arise.

Experiencia fantástica: The Matt Ridgeway Remax team is exceptional! Always efficient, and incredibly knowledgeable. I have bought four houses with this crew, and sold two. Jackie, Cindy, and Matt are the best at what they do, and I would highly recommend them for your home purchasing/selling needs!