Prime Property Management Corporate, Inc.

Experiencia fantástica: As a homeowner, I appreciate how responsive and organized Prime HOA is. They communicate well and genuinely care about keeping our community looking nice!

Experiencia negativa: Please look into the inhabitable living situations at Rivershore Apartments. The AC/Heater is broken and WO has not been responded to. Apartments are INFESTED with roaches (I have picture and video proof from numerous times. They’re literally crawling out of the sockets and the drains. Also seems to be a common problem amongst other residents considering your property reviews). It took 3 weeks to get my apartment treated and even the pest control man told me this was unlike anything he’d seen before. One heater in the laundry room melted my clothes and another didn’t even heat up to dry anything and then the maintenance man told me to call and complain about it myself. Onsite team is unresponsive to all. Voicemails and emails. Worst mistake of my life was choosing a property managed by them.

Experiencia negativa: Worse mistake of my life rats in the wall roaches in the countertop mold paint shipping everywhere people still in your mail just horrible highly not recommended and every phone number it's a text now number the address they have for the office it's a PO box where they want you to drop off your rent at very unprofessional if I could I would rate it at zero

Experiencia fantástica: Rent an apartment I have been living there for 2 years and they have helped me with whatever the apartment needs.

Experiencia positiva: I've had a great experience with PPG, they've been very helpful!

Experiencia negativa: Delinquent Practices There are a ethical property management companies in the bay with professional communication and transparent fee assessment - unfortunately Prime is not one of them, in my opinion.

Experiencia fantástica: We selected Prime to find and place tenants for our single family rental property in Oakland. Briana was Prime's agent that worked with us. She did an excellent job! Briana is knowledgeable, answering all questions accurately and completely. She is prompt, responding to text messages and phone calls quickly. She knows the business and provides solid and sound input and feedback. She is personable, polite, thoughtful and professional. I highly recommend her!

Experiencia fantástica: Prime locations, excellent staff members. My experience working with this company was a level of resident care that surpasses all others. Carmen Reyes Community Director at Reserve Walnut Creek engages her residents in their community with a easy life style philosophy. She goes well beyond the standard practices. I highly recommend this company!

Experiencia fantástica: I've been working with Micelia at Prime Property Management through the process of renting a new apartment over the past few weeks. She has been extremely responsive (even on nights and weekends), super helpful and very transparent in guiding me through the application and approval process. Thank you so much for helping me to secure a lovely new home!

Experiencia negativa: Wow I guess I should of came to the reviews before bothering Briana for an appointment. In her response to my request, she didn't thanked me for expressing interest but right away went to "do you meet the requirements and if I view the video" Granted she probably has to filtered all these potential tenants but com'on, I am not trying to waste mine or their time. She never responded so please take your business elsewhere.

Experiencia negativa: I worked with their Sacramento office/group. I would leave 0 stars if that was an option. My experience with this group as a property owner was by far one of the worst. Extremely poor communication and lack of accountability. I would not recommend their services based on my recent experiences. I am sure the admin will post a response to reach out at their email which I think will be a waste of their time.

Experiencia negativa: UNPROFESSIONAL LAZY MANAGEMENT. I CALLED TO REPORT SQUATTERS NEXT DOOR DOG BARKiNG ALL NIGHT IM IN FEAR OF MY SAFETY/NEIGHBORS SAFETY.. i WAS TOLD TO CALL THE POLICE. WhICH I HAVE DONE MANY TIMES ALREADY. I TDLD THE MANAGER THEY NEED TO CALL SHERRIFS AND FILE AN OPEN COMPLAINT this was advice from Sherriff. SEAN SAID IM THE ONE WITH THE PROBLEM SO I NEED TO CALL.THE CITY AND HUNG UP.

Experiencia negativa: I am beyond upset and frustrated that the property I chose to rent is managed by this group. Micelia is the girl assigned to the property I am renting. She takes days to respond to a simple text instead of communicating something simple as, “oh our system was down so I could not email you the lease agreement”. The apartment was not cleaned upon move-in even though she stated it would be. I even pushed my move-in date back so to make sure things were completed. Worst experience by far. Really want to say screw this property & request for my deposit back.

Experiencia negativa: I am so disappointed with Prime, and I am ready to move on and never look back. As I try to figure out the final settlement and cleaning up issues, they are not even professional enough to wrap things up. I find that in general, they have gone downhill and are sloppy and unprofessional. 1) They did not provide details behind the final settlement. I don’t think the rent was reported correctly, but I cannot validate without seeing the details. I asked for an itemized statement, but they were not able to produce one. 2) They continued to charge some small fees after the contract ended. They did not bother to refund anything. 3) For a few months, I took over managing the property because my tenants complained about the lack of results from their repairs. They volunteered 1 month manangement fee for free but never gave me the credit. Some of the repairs only address the symptoms but not root causes. Not sure if there is conflict of interest when they generate income by making repeat repairs. 4) They were charging technology fees to my tenants without my knowing. It cut into the rent increase 5) Prime notified a tenant of the rent increase, but never followed up. The tenant was not paying for rent increase for a few years. Their reports were hard to understand so I did not pick up the issue. 6) The garage was not leased per the lease. It turns out that it was given to the tenant for free, without my knowledge. There are actually more issues, and the above are examples of what I experienced.

Experiencia negativa: DO NOT RENT FROM THIS PROPERTY GROUP! This is the WORST renting experience of my life! The apartment I moved in to was so dirty! Despite asking for it to be cleaned prior to move in, I walked in to find FECES in my toilet. When I complained they promised me that the apartment was cleaned. The shower rod and hooks in this apartment are the dirtiest I have ever seen in my life. It is clear that this place has not been deep cleaned in years. I also have garbage included in my lease, and it is 17 days after move in and I still do not have a garbage can. My refrigerator is rusted and I was promised it would be replaced prior to move in. It was meant to be replaced this morning between 8am and 10am and it is now 10:05am and they have not arrived, or responded to my calls/texts. I switched my shift to make this work and got up at 7am for absolutely no reason. Prime Property Group NEVER answers their phone. It goes straight to voice mail every time. I have never been able to talk to anyone on the phone and no one would do a walk through of the apartment with me, ever. DO NOT RENT FROM THEM! Prime Property Group takes advantage of renters.

Experiencia negativa: The unit I lived in required me to submit multiple service requests per month. They do patch work service requests. Had mold in my unit. We had plumbing issues. The paint used for our unit started chipping the day we moved in. They aren’t professional and do not ensure safety measures are enforced at the units. Our secure gate was frequently broken. When we moved out, they took more than 1/2 of my deposit, despite being cleaned. I wouldn’t recommend moving into any units managed by them.

Experiencia negativa: Prime Property is disreputable and terrible company. Work with any other management group in the Bay Area.

Experiencia negativa: Summary: Avoid. Impossible to talk to anyone. Unprofessional. Read other low-rated reviews. My experience with this apartment leasing company while attempting to schedule a viewing was quite unusual. Communication was restricted to text messages or email, with calls consistently going unanswered or directed to voicemail. After requesting a same-day self-tour in the afternoon and providing my ID as requested, I received confirmation. However, following this confirmation, there was no further communication from the company. To my surprise, the next day, I received a text informing me that the apartment I had requested to view was suddenly unavailable. My point of contact was Briana.

Experiencia fantástica: They were very professional and prompt!

Experiencia fantástica: Awesome property management

Experiencia fantástica: Great Company to work with!

Experiencia fantástica: Wonderful experience! Service was great and employees were attentive and thorough I would highly recommend

Experiencia fantástica: Thank you so much for your amazing management service! Prime Property Management, highly recommended!

Experiencia fantástica: Efficient service from Prime, happy with the maintenance service, they solved all my issues, excellent service.

Experiencia fantástica: I was a renter in one of the properties that they manage. I had lost my job and they worked with me so that I could pay it off in parts. Their staff was really supportive. They even came to attend to a plumbing issue that I had at midnight. I recommend prime property

Experiencia fantástica: Prime Property Management impresses with their swift responsiveness to inquiries and their staff's readiness to assist in all property-related matters. Their fast turnaround time and proactive approach make them a reliable choice for anyone seeking efficient property management services.

Experiencia fantástica: Exceptional service! From prompt responses to maintenance requests to seamless rent payments, this property management company truly goes above and beyond. Highly recommend!

Experiencia fantástica: I cannot say enough positive things about Prime Property Group! From the moment I engaged their services, they have consistently gone above and beyond to ensure a seamless experience. Briana, in particular, has been an absolute pleasure to work with. Her dedication to customer satisfaction and attention to detail truly sets her apart. She is not only knowledgeable about the properties under management, but she is also incredibly proactive in addressing any concerns or inquiries promptly. Briana's professionalism and responsiveness have made the entire rental process stress-free. She has been instrumental in ensuring that any issues that arise are promptly resolved, and her friendly demeanor makes communication a breeze. Prime Property Group's commitment to excellence is evident in every interaction. From property maintenance to lease agreements, they prioritize the needs of their clients, ensuring that tenants and landlords alike are well taken care of. I highly recommend Prime Property Group to anyone in need of reliable and efficient property management services. Thank you, Briana, and the entire team, for your outstanding support and dedication to your clients' satisfaction!

Experiencia negativa: Carlos is not professional. Do not use this company for your HOA business they just take your money and won’t assist in any way if you’re having issues.Your are told to call Oakland Police not Prime management

Experiencia fantástica: Briana assisted in finding me a great apartment to live in when I moved to the Bay Area. Repairs have been taken care of in a timely manner. I am happy here so far.

Experiencia positiva: Could not get scheduled for maintenance in a reasonable time

Experiencia negativa: People at Prime are the most incompetent people I've ever met in my life! And this is not an exaggeration. I've lived for almost 7 years in a house they managed in Berkeley. Countless law violations, neglect, outright lies and scamming. They tried to illegally raise the rent under rent control in Berkeley multiple times for me and my neighbors. They even outright charged the higher rent out of nowhere through their autopay. I had smoke detectors expired several years ago and even though they sent some school kids to do the assessment and recorded that, those never got changed. They would rent places with no contract and disappear when we asked for a contract, then pretend like nothing happened and continue to gaslight you. When moving out I couldn't get my deposit back because "sorry, we couldn't find documents that say you lived here" - I lived there for almost 7 years and they knew I lived there cause they kept charging me and tried to scam me for higher rent every 6 months. I would get mail from them that had 3 different addresses in the notice, none of which was mine along with my misspelled name. They constantly "lose" documents or pretend they never did them (how convenient), they hire a technician and then ask you to do the inspection yourself. Never hire these people! And if you are about to move into a place they manage - run away! I never knew actual professionals could ever be this bad. All of the above negative reviews are correct. I would not even call them anything viable. They are just scammers, taking your money and hiding or making excuses when you need them to do their job. Even the most basic possible things.

Experiencia negativa: I've lived in one of their properties for several years now and wow did everything go down hill. From 2018 to early 2020 when they were known as Vision Property Management, things were good: maintenance requests were answered promptly, I could reach the onsite building manager, and when things went wrong they were taken care of. However, for the past 3 years, under the new Prime property Management, it's been a horrible experience! First, Briana, the person you'll have to deal with in order to rent a unit or move is the most incompetent, rude, dismissive, and unhelpful person one can possibly come across. She made my move hell even though I made it easy for PPM as I wanted to move upstairs and found someone else to move into my old spot. However, they still made it hard to get my new keys, didn't provide any referral incentive, and just made it all around chaotic for a simple move. Second, I can no longer file a maintenance request. It gets cancelled immediately and that's the end of that. When I used to file a maintenance request someone would come out within the week to fix the issue. Now, it gets cancelled, I don't hear from anyone and that's that. Third, and this is the worst, NO ONE ANSWERS THE PHONE. You can't get a real person on the line ever. Everytime you call you are rerouted to a voicemail system and no one calls back.

Experiencia negativa: I lived at 3201 Beaumont Ave in Oakland, and everything that can go wrong does. The only thing worse than the building is the management. There are constant issues, including health / safety issues. 0 security. 0 communication. Briana is dishonest and not to be trusted.

Experiencia negativa: RUN FAR FAR AWAY! This was the worst experience with a rental property company and manager ever. Briana Kessler is one of the most incompetent, rude and and unprofessional people I've had the displeasure to interact with. I cannot express enough how awful she is at her job and how awful Prime Property is for keeping her as a Property Manager. Below are the awful things Briana Kessler did 1. Disclosed my personal information without my consent (social security number and credit score) 2. Shamed me for my poor credit score and told me she couldn't rent to me 3. Ended up renting to me but charged a $3,000 deposit for a $1,950 apartment (I really did not want to move in after Briana disclosed my personal information and shamed me but I was desperate) 4. 1 year into living at their property she started adding $50 and $70 charges to my monthly rent claiming Prime Property had "paid for my pg&e bill" not only is this impossible but they never paid for any bills and they never rewrote my lease agreement to say they would be paying for pg&e 5. Did not cooperate when I showed them my pg&e statements several times proving I was paying for them and only when I threatened legal action did they finally cooperate after months of me requesting they take off these false fees 6. Upon move out they stole half of my deposit, they charged me $1,000 for painting and $350 for cleaning -the walk through they emailed me states the property was left in great and clean condition and that only minor painting needs to be done- I highly suggest you find any other property company to work with, especially if your property manager is Briana Kessler. She will steal your deposit, charge you false fees and blatantly lie to you. Briana Kessler you should be ashamed and disgusted with yourself and your actions. Shame on you Prime Property and shame on you Briana Kessler!!

Experiencia negativa: I would not recommend living in a Prime Property Group apartment. They say anything to get you in and then they will only be interested in collecting rent. Not a good experience. Look at a property first and make sure they don’t manage it. Don’t trust anyone you speak to.

Experiencia negativa: This has to be the worst management group ive ever seen. Take litterally 1 day to to respond to text so that we can see a house. I am trying to rent and spend my money and i cant get a text back, I couldnt imagine if i lived there and needed something

Experiencia negativa: Says they're 'OPEN' but No one is in the offices at ANYTIME when you need to Speak to someone....a Person.....n0t an answering machine.

Experiencia negativa: This organization is about as unprofessional as you can get. Don’t respond to emails or texts promptly and when you call them on it they get snippy with you. Avoid this group like the plague. Have seen some of the homes they have…slum lords is all I have to say.

Experiencia negativa: Management sacks ….. take you money somewhere Else.

Experiencia fantástica: Prime property management has a maitnance technician that deserves recognition for his outstanding work! His name is Gentian, everything he has come to fix in my unit works to this day, he makes sure he fixes things the proper way and not just the "easy" way! Two thumbs up for this very skilled maitnance technician!!!

Experiencia fantástica: Shout out to Gentian!!! For timely and professional srvice

Experiencia negativa: I lived at a property (3201 Beaumont Ave, Oakland) managed by Prime Property, for a year and it was a big mistake! There was always a maintenance issue, from constant water shut offs to bugs, and trash all over the outside of the property. I reached out constantly to PP about issues and their team was consistently unprofessional, late or unresponsive. I would highly recommend not living in a property managed by PP and I would also not trust them to manage a property. Take your money elsewhere.

Experiencia fantástica: Very friendly and professional employees

Experiencia fantástica: Great company!

Experiencia negativa: Worst management company ever. These people are evil and swindle their clients into only using THEIR company's contractors, who are completely unreliable and have no idea what they're doing. You will also NEVER get anybody on the phone because none of their employees are ever in the office. Sally Sledge is the absolute worst representative of the company, so I would avoid working with her at all costs if I were you. Rather than admit that she has no idea what she's doing (which is all the time), her response is to ignore all emails and phone calls. This goes for all the representatives of the company, but Sally is by FAR the worst. I beseech you to NEVER hire this company. They are greedy, unprofessional, unreliable snakes and you will sincerely regret it.

Experiencia fantástica: Our HOA decided to stop self-managing and start using a company. We have been pleased with Sally who is our point of contact. There were a lot of laws that we did not know about and she is great at explaining them to us.

Experiencia fantástica: Prime has been my landlord for a few months now and so far I have appreciated the response time for maintenance requests. The tech named David came over to fix a heating issue, he was very nice and professional.

Experiencia negativa: I called to get information and asked if they spoke Spanish and they cut me off, don't they rent to Hispanics?

Experiencia negativa: I echo what the other reviewers said about this property management company. They are incompetent and do not take the time and effort to prioritize urgent issues. We have had two tickets submitted with them: 1. Our laundry machine broke and we sent Michelle an email. There was no response so we had to escalate it to our landlord. 2. Our toilet broke and we were unable to flush. I called two times today on May 1st. They mentioned the facilities company will call back - and they have yet to do so. At this point, I will call them myself. If you are a tenant w/ this company, ask them to provide the number of the maintenance company, because it is better to them directly then going through VPM.

Experiencia negativa: Trash management, specifically for 392 11th St

Experiencia fantástica: I'm pretty satisfied with VPM now. There were some issues because of the personnel turnover. Some things were not followed through to completion because of the lack of continuity. I think the ship has been righted and sailing smoothly.

Experiencia fantástica: Very good management company. Helped with many issues on my property. Slowly getting back on track after many years of mismanagement.

Experiencia fantástica: Very pleased to have you ppl on board. Thank you.

Experiencia fantástica: On the ball service. Friendly and accommodating to your schedule. Get the job done right.

Experiencia negativa: I like to give them Zero. Very high turn over rate, do not get back to your complaints and only their to rip off by making fake service bills. Do not HIRE them.

Experiencia fantástica: VPM personnel have been great to work with - diligent and knowledgeable. Highly recommended

Experiencia positiva: Great communication and follow though with Jaime, VP marketing. Some changes and improvements made recently demonstrate increased commitment to improved services.

Experiencia negativa: Unprofessional, and sub-standard for both services to owner and renter. Service for repairs is almost nonexistent. If service attempt is actually made, it is late, and incompetent. And even when we were told to mitigate the repairs ourselves and would be reimbursed, our envoices where met with an appauling disbelief at the cost. Ive been in the business myself for longer than the entire ataff at Vision combined. And i cam tell uou thr charges were at least half of what they would have paid for the same labor and materials. Fortunately we were comtacted by the owner, and are now taking a side rpute through him. But what good is the property management for then? Its been 3 months and still no reimbursement or even further responce. Last year i was asked by a partner of Vision, by their recomendation, to subcontract for him. I walked away having fulfilled my comtract and left short of material cost out of my pocket. The homeowner whos house Vision "took care of" was taken for $20,000. Buyer, renter and homeowners beware. Weve had 3 or 4 different people managing our rental in just a year. And i dont believe they will survive through the next. Btw, they have moved the office location after the one listed here was "shot up" by a high powered assault weapon as a warning for an unpaid debt that an office associate there had outstanding, according to the "word on the street". So i should add, employees beware as well.

Experiencia negativa: Bare minimum property management. Really awful. Got fired finally!

Experiencia fantástica: I've known the Vision Property management team for couple of months. They are hardworking people that have have the interest of the tenants and the owners in there mind's and heart's. I am very pleased with what they have done and the work they accomplish with how many properties and tenants they have to deal with. If you are in the Bay Area and looking for a place to rent or people to help you manage property then you can't go wrong calling Vision Property Management.

Experiencia negativa: We've lived in our building for years and never had any issues getting repairs done until our landlord signed on with Vision. They tell us maintenance is scheduled for a certain day and time, we make ourselves available and no one shows up. Then they pick some other random day and time to come, don't communicate with us, then say "we came but no one was home". Terrible management!

Experiencia negativa: Horrible property management with a ridiculous turnover rate to cover up the malpractices. They should be shut down and or audited from the outside.

Experiencia negativa: I am Posting this review because this property management company just got on my last nerve. I’ve had issues with them in the past, due to lack of communication and no follow up. Now they lost my rent check and its the end of the month. Who is running this place?

Experiencia fantástica: They have very proper and accessible management. Good commutation makes living in this neighborhood easy.

Experiencia fantástica: This company is really helpful for me and they have a good services. Thanks .

Experiencia fantástica: Extremely content with the trasparent and awesome services that Vision Management Property provide.

Experiencia fantástica: Vision property management are really helpful and great people to discuss, nice one apprised for everything.

Experiencia fantástica: Vision property management are very professional, cooperative and friendly. Unlike other property managements they are always accessible in person and over the phone too and always ready to respond and help. I always feel like a 'family' when I am with them ... God bless you for everything!

Experiencia fantástica: This company has an awesome staff and as a vendor they very transparent in their services and costs. They are prompt with working with the vendor through appfolio and have a mobile application interface that is easy to the consumer to view and post comments/feedback. Michael and his staff have been communicative regarding any work orders that may come my way. Making my job at City Maintenance easier and having a great relationship with them has been beneficial in both ways. THANKS GUYS!

Experiencia fantástica: If you are someone looking to rent or an owner looking for a property management company, Vision Property Management is a great place to do business with. They are professional and kind people, willing to go the extra mile to get the job done. Please check them out - you will not be disappointed.

Experiencia positiva: Vision has been wonderful from the start. Jenny the marketing director is personable and genuinely cares about client's needs, etc. She is prompt at answering any questions and emails. She keeps me posted and even reminds me of my deadlines! Mary the project manager is friendly and knows her stuff. It's refreshing to converse and work with a lady about property construction needs. She gets what I want and is able to make it work even with my limited budget. After having a bad experience with another property management company for years, I feel I am in good hands.

Experiencia fantástica: Vision Property Management has been great to work with! They helped us find a place quickly within our budget. We love our new home and our few maintenance requests have been taken care of promptly. We have sent in other requests too, and they have always been taken care of immediately. They are professional and their staff is friendly, they treat us like family. We appreciate all their effort. We can't thank you enough!

Experiencia fantástica: Excellent experience julie is very professional Iam happy with vision property in the past i work with different company and my experience is not same