MGR Property Management

Experiencia fantástica: Casey was a good person at heart and a cool guy. It's just the property we wanted someone broke in an broke the back window. Might not if he would come back and try something. We didn't go with the property. Casey was a cool dude thanks buddy

Experiencia fantástica: Board meetings have become much more organized and productive. Communication is clear, and tasks are being completed efficiently, which has greatly improved the overall community.

Experiencia fantástica: The property manager is extremely responsive and always professional. It’s reassuring to know that any concerns or questions are addressed quickly and effectively.

Experiencia positiva: Everything is better maintained, and there’s a clear sense of organization and care.

Experiencia fantástica: The team is efficient, and the quality of work is consistently excellent.

Experiencia fantástica: The accounting team is incredibly helpful and responds to any questions quickly, which makes managing everything so much easier.

Experiencia negativa: Do not waste your time with this place you will not get answered literally they will offer a tour and than vanish there’s no way that there so busy to where they can’t answer the phone from supervisors, assistant managers, to residential property managers NO ONE ANSWERS SAVE YOUR TIME, AND MONEY!!!

Experiencia negativa: They never answer the phone I have been trying to schedule a tour for a home left messages and emails and no one has reached back I don’t see who would let them manage there home.

Experiencia fantástica: This company is fantastic! Maintenance requests are handled quickly, and the customer service is top-notch. I couldn’t have asked for a better experience!

Experiencia fantástica: This was a stressful move for me relocating and all but Janette made it so much more relieving from beginning to end. She was very communicative she kept me up to date throughout the entire process. She’s simply amazing. I’m thankful she help me put my baby girl in her first house.

Experiencia negativa: There was a complete lack of timely communication or mutual respect or consideration throughout our experience. Normally when a lease expires if a new one is not offered you go to a month to month arrangement. We had a lease expire and paid the next month and they accepted the payment so we understood that was the new arrangement and that was fine. We were only planning to stay another five months in this location anyway. Then shockingly, we had a knock at our door and were told we had two days to vacate. They said they had sent a non-renewal notice at the beginning of the month but I diligently check my email and mail and had not received anything. When we asked them to produce a verification of the notice sent, because legally the burden of proof is on them, they ignored us. They gave us no consideration in any way for at least a 30 days notice even when we asked for it. We were ideal tenants - paying on time, responding to any communication, clean and respectful. It was pretty shocking how we were treated. We contacted a lawyer and the law was on our side, but we decided it wasn't worth the time and energy. However, I would not rent a place managed by this company again nor recommend them.

Experiencia fantástica: Claudia Peña in the commercial department has been an invaluable asset. Her support is exceptional. She's amazing !

Experiencia fantástica: The staff here are really great. Very attentive and courteous. They were very knowledgeable and answered all my questions. Directed me who i need to speak with on rentals I was interested in. I would highly recommend MGR. thank you guys.

Experiencia negativa: Don’t do business with these people. When you move out they charge you crazy fees. And put you in collections.

Experiencia fantástica: I recently spoke with David M. Leon of MGR Property Management and he was extremely helpful with telling me how me and my family could lease one of their properties. I am new to leasing and he broke it down and took the time to answer me and my family's questions thank you very much I would definitely recommend MGR Property Management especially with someone like David Leon representing the company

Experiencia negativa: If I could give a zero I would communication is not there

Experiencia fantástica: I would recommend MGR Property Management to anyone, they answered all my questions and were very knowledgeable, and assisted on finding me a new place to live!!! :)

Experiencia fantástica: I was having trouble setting up my automatic payments. I called Peter, and he helped me through the whole process. I appreciate the friendly service.

Experiencia fantástica: The HOA property manager, Bettie Berdugo, has been outstanding since she took over the industrial park we provide services for. We've been working with the park for years and as soon as Bettie joined the team the attention to care and management of the industrial parks has been noticeably better. She has incredible communication and a very approachable demeanor. We're grateful to work with Bettie and her MGR team.

Experiencia fantástica: Kai West is an outstanding agent who truly goes above and beyond for her clients. Throughout the entire process, she was incredibly dedicated, patient, and always available to answer any questions or concerns. She listened to our needs and preferences and worked tirelessly to find the perfect place for our daycare. Thanks to her, we were able to begin smoothly navigating the complicated process of buying our first investment property. I highly recommend Kai West and MGR.

Experiencia fantástica: I had a fantastic experience renting through MGR property management. Darrell provided exceptional assistance, addressing all my concerns promptly and with great knowledge. The team was reliable, efficient, and made my renting experience hassle-free. Highly recommended! Five stars!

Experiencia fantástica: Great

Experiencia fantástica: Your work is awsome.

Experiencia fantástica: Good Coustomar Service

Experiencia fantástica: I had such a GREAT EXPERIENCE with MGR. Taren and Darrell were so helpful, kind and caring. They totally worked with me and helped me get a place.

Experiencia negativa: Sould i say a neg 1 after going with that company started getting bills for no reason they lost our money order an for other reasons to find out it happens a lot with this company they are stealing our money ALOT OF PEOPLE COMING OUT OF THE WOODWORK SAYING SAME EXPERIENCE IM STILL HEARING THINGS ABOUT THEM I GOT SO MANY COMPLAINTS PLEASE CONTACT ME I CAN TELL YOU ALOT

Experiencia fantástica: Just rented our home through MGR and had to come write a review we worked with Taren Cerda and she was amazing. She handled everything we needed from her as well as kept in contact as much as we needed her too. She is also very wholesome and laid back to work with and always professional. I will definitely be recommending anyone who's looking for a home to go to MGR and work with her.

Experiencia fantástica: Thank you to Emily for assisting my husband with our lease questions. She was patient with us and made sure we had all our questions answered.

Experiencia fantástica: Dana was great! She was very helpful with my situation. I have had nothing but great experiences whenever I have questions or issues.

Experiencia fantástica: Dealing with property management companies can be difficult at times. MGR Victorville has a level of professionalism and dedication in handling all customer needs. Intelligent, knowledgeable and always willing to go the extra mile. Runs like clockwork. Immediate response and issue free.

Experiencia fantástica: I send all my clients who need professional property management to MGR Property Management in Victorville. The staff is great and my clients are always satisfied with the results they get from the property management team. I would highly recommend this property management company to anyone looking to stabilize their property.

Experiencia fantástica: I fully recommend MGR Property Management to my friends and family. The team in the office were friendly and answered all my tough questions. I appreciate all their time spent with me.

Experiencia fantástica: Mgr, Victorville is very nice and helpful. Professional property management and Realtors. Highly recommend this office.

Experiencia fantástica: I have had a great experience with MGR property management. The office workers have been extremely helpful and were very professional and caring. I would highly recommend.

Experiencia negativa: Terrible customer service, nothing pi***d me off more when we tried to dispute a late fee. Our property manager Taren was useless and we were advised to reach out to the general manager Dana who was just as useless. We did not receive a follow up with our request and they simply just added the charge with not a care in the world. I would've appreciated a follow up as to what resolution was found rather than it being taken out of our deposit. Good luck for any future tenants.

Experiencia negativa: The woman who directs the calls needs to be fired like seriously!

Experiencia negativa: Do not return calls. Takes forever to get repairs done.

Experiencia negativa: I call this place to check on a rental was transferred to someone name Karen left message but didn't hear back. I guess I should have skipped this place like it said on previous reviews.

Experiencia negativa: Trust the reviews! This place is a complete joke! From property manager to general manager they contradict themselves read your leases before and after as they will change it all up. I had no other choice but to break my lease due to the neighbors being a PRISON transitioning home which no one made us aware of when it comes to your enjoyment of the property you will have none. The property manager completely ignores your calls, emails. They don’t give you the property in perfect conditions and when you move out they try to make you pay for it to look brand new! They will completely ignore you until you have no other option but to expose them. Beaware!! And take pictures for your protection!

Experiencia negativa: As a tenant this place by far has been the worst. We were tenants for 5 years never late on our rent we had a leak on the ceiling of the kitchen in 2017 took someone to come look 3 months they cut 2 holes and said it was fine took them till November of 2019 to fix those holes causing us to have ant infestation. On top of that Customer service is the most horrible they ask you to contact branch office with any concerns and speak to a supervisor and when you do you still don't get a response or the help you need they do nothing but give you the run around. Last month we lived there we put a 30day notice and we missed the dead line to pay the remaining of 86$ dollars we were charged a late fee of 100$ that wasn't even our fault we followed all chains of commands to speak to someone how we could pay beacuse the online portal said a differnt response and still no answer and we were still charged the late fee even though in the last 5 years never late on rent even through a pandemic. Property mangers are rude and very irrogant in they way the email not professional at all please don't give business to this place by fair worst experience EVER

Experiencia negativa: The worst property management never answer any of your emails take your credit check money and dont rent the property look how long it been on the market

Experiencia positiva: Pleasant, fair, professional, will highly recommend, and customer service is good.

Experiencia negativa: As a renter in a home managed by MGR, I was on my own with a cheap out of town landlord. They were slow to respond. I had a hot water leak under the slab, they fixed it (slowly) but wouldn't pay the $1,200 gas bill and we had a dirt pile and hole in our kitchen for a week. I don't think they cared

Experiencia negativa: Reviews are spot on.

Experiencia negativa: Wasted my time , gas and money waiting on the manager to show up! All 5 applicants were early waiting and waiting and he finally showed up 5 minutes late! Thats flag number 1 for me and the receptionist on phone had no answers at all for any of my ?s or even had a clue what house i was asking about. Anyway I left!

Experiencia negativa: Trust the reviews babes! The bulldog, rude, overbearing receptionist will create unnecessary barriers to view properties or reach the point of contact needed! It's sad, unprofessional and due to her being the "first point of contact" makes a perspective tenant or buyer run for the hills✌...she won....(totally not worth the hassle)...but unfortunately that company lost! Judging by the reviews they'll be diminished soon‍♀️

Experiencia negativa: Rude on the phone, Which is enough for me to not want to deal with this company. At least I figured it out before I moved my family in and invested...

Experiencia positiva: Great service. Quick, no waiting, friendly and knowledgeable employees.

Experiencia negativa: Worst property management company in the high desert. They never return calls nor make professional repairs. I live in a dump and they have the nerves to try and change the terms of my lease. They are a Joke. They have the worse ratings in the property management business. I have mold underneath the kitchen sink and they refuse to address this. See y'all in court. I'm in the process of breaking my lease because the home is inhabitual and they know it.

Experiencia negativa: They're not prepared issuing official receipts in paying rents. They just photo copy the check and stamp. What kind of company run out of official receipts. One thing more please be advice to all Renters: if you finished your rental contract. Before you leave the property premises see to it that you request an MGR personnel to walk through with you and thoroughly inspect all necessary items need to repair or replaced. Make sure to have a copy of the walkthrough on itemized repair or replaced items. Just a piece of ADVICE.

Experiencia negativa: I currently rent a home from them and there is always issues with this management company. I paid via money order and they had the nerve to lose my payment, acting like I was at fault that they lost it.. I regret going with this company.

Experiencia fantástica: My property is managed by MGR and they have done a great job, so I referred them to our Board of Directors for our Association. I’m so glad the Board has decided to go with MGR they do a fantastic job! I had the pleasure of speaking with Amy in accounting when I was setting up my ACH. Amy was extremely helpful and friendly. Thank you!

Experiencia fantástica: MGR is a great company to work with! I have lived in my Association for years, and MGR is by far the most professional staffed I've come across! Amy Pavlock has always been attentive to my needs, when asking a question about my statement. Thank you, MGR

Experiencia fantástica: MGR Property Management has been managing my Association for about a year and I have nothing but good things to tell my family and friends! Their staff is very friendly and knowledgeable, and always responds to my emails or calls promptly. Amy in accounting was very helpful when I needed to get my paylease account set up.

Experiencia fantástica: I had the pleasure of working with Amy, she was extremely professional and very helpful, she helped achieve everything I was looking for. I recommend working with Amy if you're looking for someone to go the extra mile. She is a hard dedicated worker.

Experiencia fantástica: If you want service you can count on, contact MGR Property Management to manage your community. They have been managing my community a little over a year and their service has been amazing! It's companies like MGR and employees like Amy that make a difference! Thanks for all you do!

Experiencia fantástica: I had the distinct pleasure of working with, Amy. Customer service is a huge key issue for me and without a doubt, Amy always goes above and beyond. From her phone manner, willingness to assist in any way and overall demeanor, I am always left feeling content and at ease. I always make it a point to deal specifically with Amy and in doing so, any questions I have regarding my account get handled immediately and thoroughly. Thank you for being so amazing and providing excellent service. I always highly recommend MGR.

Experiencia negativa: This place is a joke. Everyone here is very rude and clueless. They not only take your money but they lye to your face about doing verifications. They told me I was decline then after calling the company that does all their credit and background checks that was a lye, then after confronting them about it they got rude and said none of my verifications were not real come to find out they didn’t do that either so why are you assuming Smh! Why are you guys even open and in business if your job is not to help people find homes. So useless. It doesn’t help to call corporate either they take down your name and never call you back. Dead end. Stay away! Waste of time.

Experiencia negativa: RENTER BEWARE!! Worst management company ever. They do not return calls, ignore repair requests and threaten their tenants. This company is filled with overzealous property managers who treat tenants poorly and seriously lack customer service skills. Poor management from MGR creates issues instead of helping to resolve them.

Experiencia negativa: This place was charging the owners extra fees like landscaping when they never did or fixed anything... lying to the owners that lived far away.... they are very unorganized and rude when you catch them in their lies.... hopefully the BBB gets on them.....

Experiencia negativa: this company only cares about taking your money. they don't care about your property. bad experience with them. rented my property cheap, got bad tenant. will never use this company again.

Experiencia negativa: DO NOT RENT THROUGH THEM. If I could I wouldn't give them 1 star. They're just out to take your money! Worst Property Management Ever! If u do rent through them you will regret it.

Experiencia fantástica: Buen servico y atencion al cliente

Experiencia negativa: Lord knows i wish i could give this place less than a one star but i cant. Lets jump right into this. The staff here is beyond rude and obnoxious. They are also very inexperienced as a Management Company. I'm 45 years old and I never in my life have experienced a property management company worst than this. I checked their yelp all bad reviews. If they have a positive one its probably fake. To keep it short STAY AWAY FROM THESE PEOPLE! Cathy works in the office and is very rude! THEY WILL NOT RETURN YOUR DEPOSIT!!! RED FLAG!! WARNING!! DON'T BUSINESS WITH THEM CHECK THE REVIEWS!

Experiencia negativa: I am a homeowner who unfortunately decided to go with MGR Property Management Victorville to rent out my house. I had constant billing issues and the local Victorville office never advised me ahead of time about these issues. I would only find out about an issue when I opened up a statement and found my check short hundreds of dollars. It was impossible to get your Property Manager on the phone because they are constantly being fired or they leave MGR. They don't notify you when your agent departs and you only find out after trying to contact them for several weeks and get no response so you have to go into the office and then they tell you the Agent was fired a month ago and all of your calls and emails have not been received by anyone. It really is a poorly ran company and they care very little about customer service for the homeowners you choose to utilize their services. I can't recommend anyone else to go with but I would avoid MGR Property Management Victorville based on their level of service (or lack of) for me.

Experiencia negativa: Terrible Customer Service If you live out of state don't expect much help from this company. My wife call over a week in advance to set up some properties to look at since we were going to fly in and everything was going good until the day before we got there we noticed that 3 of the properties were off the market. No problem, but a call would have been nice. We called them and set up for the other two and scheduled to meet them since we were on limited time. Day we were to look at the homes they post another house we want to look at and called them and set it up. We arrive at the first house and talk about dirty. No pride in their rentals. So we ask the guy we weren't interested in that one and ready for the next, but low and behold we had to wait to see them until the afternoon since they were doing open houses and wouldn't change there schedule for us. Now wait a minute......We had called and set this up, flew in from out of state, and told we would have to wait like everyone else. We call the office and they were like we'll show you when the time is scheduled. This is a rental property management company that doesn't care about tenants, doesn't care about your time, and by the looks of their houses they don't care about their properties. AVOID IF YOU CAN

Experiencia negativa: I am writing to your company to voice a concern that I have with a group of tentants you have renting a home from your property management office in Victorville, CA. The address is 13959 Clydesdale Run Ln. Since this group of tentants has moved in, there has been blatant drug use and sales, loud parties that last until 2:00 AM to 3:00 AM, people living there that are not on the lease and possession of an unlicensed, non-neutered male pitbull dog with no rabies shots. As neighbors, we have had to call the police several times to complain about the noise late in the evening. We understand your need to run a business, but your disregard for who you place in one of your rentals is causing the decline of our neighborhood and the lowering of our property values. It is my hope that you will start some course of action that will bring to a halt the unfortunate set of circumstances that we, as permanent residents of this neighborhood, have had to endure since you allowed these current tentants to move in. Thank you.