Sequoia Equities, Inc.

Experiencia negativa: Horrible property management, especially from a group that is also the actual owners of their assets. After living at the Isabella community in Colorado for 2.5 years and dealing with recurring issues for the entirety of the time, I recently submitted notice of uninhabitable living conditions and requested a release from my lease. Some of these issues include mold and regular sewage odors in the apartment, which is apparently a common issue here. Despite state regulations that stipulate an immediate response to such issues, it has been almost 3 weeks now with no action taken to inspect, let alone remediate the issues at hand. The property has gone through several different team members during my time here. Additionally, when you log in to the resident portal the first thing that comes up is a banner telling you how to submit notice of uninhabitable living conditions because it is such a prevalent issue. As someone who has worked in the apartment industry for over a decade, I cannot fathom how this company manages to do business in such a poor way.

Experiencia fantástica: We truly enjoy working with Sequoia Equities. Everyone we’ve worked with has been friendly, knowledgeable, and professional. Their team is consistently timely with details, transparent about project timelines, and prompt with payments. We especially appreciate their clear communication and how easy they make the entire process from start to finish. Sequoia Equities is a wonderful company to work with, and we always look forward to partnering with their team.

Experiencia negativa: Horrible customer service

Experiencia negativa: I found the management to be unprofessional and difficult to work with. Based on my experience, I would not recommend this company. I had a disappointing experience with this property management . Communication was consistently slow. The property managers, let people park your parking spaces and they do absolutely nothing about it. They don’t tow the vehicle. They don’t address it whatsoever.

Experiencia negativa: Poor Communication, Broken Promises, and Zero Accountability – Read Before Renting at Any Sequoia Property If you're considering a property managed by Sequoia Equities, know this: their on-site teams do not communicate, do not follow through, and we're still waiting to see if corporate will take responsibility when things go wrong. We learned this the hard way at Rosewalk Apartments in San Jose, and we're sharing our experience so you don't make the same mistake. Here's our timeline so you understand exactly how this unfolded: January 9th: We submitted our application at Rosewalk Apartments (a Sequoia-managed property), excited to move in. Original move-in date (January 23rd): Days before, we were told the unit needed "extensive maintenance" and were asked to delay. We agreed in good faith, trusting the extra time meant the apartment would be ready. February 4th: We finally moved in. The unit was not ready—wet paint and overwhelming fumes, mold on a bathroom window, bedroom patio door that doesn't close properly (draft and security concern), broken refrigerator shelf, rusting hardware throughout, stained toilet seat, and gate access that never worked. February 4th-11th: We reported issues immediately. The toilet seat was never replaced. No meaningful updates from management. February 11th: After a full week of unresolved issues, we submitted written notice to vacate under the 30-Day Satisfaction Guarantee. February 11th-15th: Complete radio silence from management. No urgency, no next steps, no effort to make us feel heard or supported. The toilet seats we reported on day one were still not replaced. February 15th: During our move-out inspection, the Leasing Manager explicitly confirmed we would only pay for days we occupied the unit. Based on that assurance, we returned our keys and vacated. Weeks later: We discovered we were charged for the entire month of February—including days we did not occupy the unit. Management admitted the verbal promise was made but claimed the manager "didn't have authority". February 27, 2026: We escalated to Sequoia's corporate customer care and requested an unbiased review of the situation. We specifically outlined the major issues: promissory estoppel (relying on their manager's verbal promise), being charged for days we did not occupy the unit, and the false claim that we didn't give enough time for repairs. The reality is we gave them weeks of opportunity—from before move-in through our notice to vacate—and Rosewalk's team did not lift a finger or show any urgency to remedy the concerns we raised. The toilet seats we reported on day one were still not replaced by our move-out inspection. That's not a tenant not giving enough time; that's management not caring enough to act. March 2026: We are still awaiting a response from corporate customer care that truly addresses these concerns and does the right thing. What stands out most is the complete lack of communication and accountability at every level. From February 11th through 15th, while we waited for guidance, we were ignored. If this is how new tenants are treated, it raises serious concerns about how long-term residents fare when maintenance issues arise. Management only stepped in when money was involved—and even then, it was to tell us we were responsible for days we didn't occupy, despite what their own manager promised. If you rent from any Sequoia-managed property, get everything in writing. Tour your actual unit before move-in. Take dated photos and video of everything. Do not accept keys until all maintenance is completed. And know that verbal promises from staff may not mean anything later. We didn't create this situation. We simply wanted to move into a clean, safe home. Instead we were handed a unit in unacceptable condition, ignored when we raised concerns, and misled about what we would owe. We're hopeful corporate will still do the right thing and correct this. Future renters deserve better.

Experiencia fantástica: As a vendor for Sequoia, we truly felt the care and support they show their team—something I’m certain extends to their clients as well. We photographed an awards ceremony that was beautifully organized and genuinely heartfelt. Such a pleasure to work with this company!

Experiencia negativa: Sequoia Property Management is the worst and most unprofessional management company I have ever dealt with. I moved into a unit that was advertised as “fully renovated” and luxury, and it has been a nightmare since day one. The unit has had multiple leaks since move-in, including water coming through a light fixture area which is a serious electrical and fire hazard. There are signs of long-term moisture damage, rotting wood, swollen frames, musty odors coming from the cabinets, pest issues (including black widow spiders), and my personal property has been damaged by water (my espresso machine is no longer working). I am now 12 days into moving in and I still cannot unpack, cook, or live normally. Maintenance has been in the unit constantly, leaving the apartment dirty and disrupted, and management continues to ignore me and provide no real resolution. Upper management, including Cristine Lozano, is also unresponsive despite being aware of the situation. This unit is unsafe and uninhabitable, and the lack of urgency and accountability is unacceptable. I do not recommend renting from Sequoia.

Experiencia fantástica: I’ve partnered with Sequoia Equities as a photo and video vendor across multiple properties, and it’s always been a great experience. Their marketing team is genuinely easy to work with — communicative, organized, and collaborative — which makes every shoot run smoothly. The properties are consistently in great shape and visually strong, which makes capturing them even more enjoyable. I truly value the partnership and always look forward to working together on future projects.

Experiencia negativa: Below is my experience living at their Centro Apartments in Hillsboro, OR: During our lease, management did very little to address ongoing noise issues caused by our upstairs neighbors. There was frequent noise throughout the apartment at all hours, as early as 5am and as late as 2am, which made it difficult to rest or enjoy our home. The interior condition of the apartments is the epitome of the “landlord special.” Many surfaces appeared to be painted over without proper preparation, including trim, doors, and electrical outlets. Appliances were outdated and inefficient. Our PGE bill was never below $130, compared to family members living in homes twice the size of our apartment who paid closer to $85 during peak seasons. When we picked up the keys, the apartment was in extremely poor condition, which should have been a clear red flag that I regret ignoring. There were fresh paint stains on both the carpet and the bathtub. The bathtub grout was peeling and visibly moldy, and the tub itself was clearly very old and worn. I had to deep-clean the entire apartment and shampoo the carpets before we could move in. The amount of dirt and grime removed during that process was shocking. Additionally, there were items left behind by the previous tenant still in the kitchen, which speaks to the lack of attention given to cleanliness. The overall resident environment felt uncomfortable and unsafe. There were frequent domestic disturbances late at night and in the early morning hours. At one point, my family and I genuinely believe a violent incident occurred between neighbors in our building, potentially resulting in a death. I am not exaggerating; this is meant to emphasize the seriousness of the environment and the type of ongoing disturbances residents were exposed to. Parking was also an issue, with oversized trucks regularly occupying multiple spaces near the front of the building. They are constantly performing maintenance outside, which often causes loud disturbances or significant inconveniences. The worst example was when the water supply was shut off for over twelve hours, roughly from 9am to 9pm. This was already disruptive, but it was made worse when the restoration was delayed by an additional five hours (it was originally supposed to be back at 4pm). By that time, most residents were home from work and unable to bathe, flush toilets, or wash their hands. The office staff had already left for the day, and when I called the 24/7 maintenance number, my call was routed to an overseas call center that was unaware of the situation and unable to provide any information about when the water would be restored. Maintenance work was poorly executed. When our door needed replacement, only one door panel was changed, and it did not match the adjacent door, leaving the bedroom looking unfinished and poorly maintained. There is also a mandatory $25 monthly valet trash fee, despite inconsistent service. Trash was not collected three nights a week, and even on scheduled nights, pickup was unreliable. They will also do whatever they can to keep your security deposit, though that is not necessarily unique to Sequoia. Despite being marketed as a luxury property, nothing about this experience felt luxurious. The focus appears to be on maintaining an attractive exterior and delivering an impressive tour experience, but the day-to-day living conditions did not reflect that effort. Living here was extremely stressful, and I regret not choosing a different property. I would strongly caution others against renting at Sequoia-owned properties. We have been renters for four years, and this apartment complex has been by far the worst experience we have had. It is not even close compared to others.

Experiencia fantástica: Sequoia Equities stands as a prominent leader in the multifamily industry, renowned for its unwavering commitment to exceptional customer service. Our partnership is firmly rooted in a shared dedication to furthering their excellence in the customer experience and providing a superior leasing and living experience!

Experiencia fantástica: Sequoia’s marketing team is incredibly easy to work with! They’re highly organized and keep communication consistent throughout every project. A true pleasure to partner with.

Experiencia fantástica: Sequoia is a great partner—professional, approachable, and a pleasure to collaborate with. We value our partnership and look forward to continuing our work together.

Experiencia negativa: I just moved into one of their Properties and it's a problem! The unit was 90 degrees inside the unit everyday & every night, I couldn't breathe, so I let the mgr know about it, she did nothing, two weeks later I'm telling her again, it had air conditioning, but it don't circulate, it only go in one place and that was the small hallway. So I kept telling her, she came once, look at the vent, the next time, she had the maintenance man come, he looked at the vent, 3rd time, they had some man who looked like he just woke up under ground with the dirt and all all over him, told me he was a technician... Right, he did just what they did, looked at the vent, said it was fine! The vents are high up on the wall, you can't reach them with out a ladder! Sense that was all the mgr felt like they could do, she offered me the unit next door, thought it was cuz she didn't want to fix the air conditioning at the place I was in, oh she set me up! Part two tomorrow!

Experiencia negativa: I regret renting an apartment at Veridian at South Meadows by Sequoia Apartments. I work from home, and I was looking for somewhere peaceful and safe to live. It was not Veridian at South Meadows. There are homeless people walking around, and even though there is a car gate, there is no gate for walk-ins. There were times when the whole community was flooded by police cars. I did not feel safe. I got an apartment on the 3rd floor, but heating and cooling costs were around $300–$400 per month. No good insulation. It’s by the lake, so there are lots of mosquitos, and you can't open the windows because windows are too old, and insect screens are useless. The maintenance is a nightmare. I had to live full 1 year without toilet paper holder. I didn't bother asking to replace the broken (now yellow from the sun) shades. Trash flies around, and they are not good at cleaning it up. The walkways by the lake are full of animal poop. They advertise their amenities, but I wasn’t able to use the pool even once. Their golf simulator is broken all the time. On move-out day, it was about 100 degrees outside, and the leasing office first warned me, then threatened to tow my car claiming my move is taking longer. I was parked by my apartment and was not blocking anybody. They claimed I was creating inconvenience for other residents while I was really not. They sent me post move out charges for carpet repair which I barely lived in home, and didn't damage anywhere, and cleaning fee which I left the apartment as I found, and Notice Liability, even though I gave verbal notice, and email notice, they complained I didn't fill out the form, and drop off to the office. They didn't fill out move in inspection at all. After moving out, they sent me charges for carpet repair even though I barely lived in the apartment and didn’t cause any damage along with cleaning fees, despite the fact that I left the place in the same condition as when I moved in. They also added a “notice liability” charge, even though I gave both verbal and email notice. They complained that I didn’t fill out a paper form and drop it off at the office. On top of that, they never even completed a move-in inspection. Thankfully, I have videos from both my first and last day in the apartment. I believe I was discriminated at Veridian at South Meadows by Sequoia Equities/Sequoia Apartments Management, and planning to go to Nevada Equal Rights Commission to get those fees dropped. Unfortunately, I would not recommend Sequoia Apartments or Veridian at South Meadows to anyone.

Experiencia negativa: Sequoia Equities’ management of Isabella Apartments in Greenwood Village, CO has been unacceptable. For the past five weeks, my central A/C has been out despite five vendor visits. Their on-site team has only offered portable coolers, which are loud, uneven, and increase my electric bill — not a replacement for the permanent system I pay $2,135/month for. Communication from Isabella’s management has been minimal, with no written repair plan or resolution. This is not an isolated incident. In two consecutive winters, my unit went without central heat for over a week each time. Roof leaks (still visible by mismatched tile repairs) and chronic insulation/draft issues highlight a broader pattern: Sequoia prioritizes surface-level curb appeal while neglecting proactive maintenance of critical systems. After repeated outages and silence from management, I’ve had no choice but to escalate the matter formally in writing. At this point, I am pursuing remedies beyond ordinary maintenance requests. Prospective residents and investors should know that Sequoia’s approach at Isabella has consistently failed to deliver safe, comfortable, and properly maintained housing.

Experiencia negativa: Find someplace else. I have a long list of complaints. My base monthly rent for a dark one bedroom apartment that received no direct sun was $2520. We won’t talk about the patio that I never used because it was covered in rat feces. I broke my lease and moved out early paying the two months extra—okay that’s fair. I was told by the manager that I had to be out by the 26th of the month, when I pushed back, she gave me an explanation I didn’t understand, but okay, whatever, I was out by the 26th. I have no idea how the utilities are calculated but from the statement I’m being at least double-billed. The statement I just received says that I owe $9000. I left the place in good condition. I was grateful for the washer and dryer and that I could have my dogs, but clearly the rental business, at least as practiced by Sequoias Equities is extremely profitable.

Experiencia fantástica: Our team had the opportunity to work with Sequoia Equities on a commercial, and it was an absolute pleasure! Their team is professional and friendly, and it's clear they're passionate about creating amazing living experiences for their residents. Through our collaboration, we saw firsthand the thoughtfulness and attention they put into every detail. From their pet-friendly communities to their impressive amenities, Sequoia stands out. If you’re searching for an apartment, I’d highly recommend them as a top choice. They genuinely care about their tenants, and it shows!

Experiencia fantástica: Loved it great stop lost of resources with in walking distance a lot of restaurant's around there, and salons

Experiencia fantástica: Sequoia Equities is awesome! I've had the opportunity to work with them on several properties. They are professional, friendly, and have great properties with awesome amenities.

Experiencia fantástica: I've worked with a lot of property management companies over the years and Sequoia will always be one of the best to partner with. Forward-thinking & strategic - while remaining people-first. Can't say enough good things about this company.

Experiencia fantástica: I have been working with the Sequoia team over the past year. Justin, Tony, and Courtney have been fantastic to work with and the partnership with them has lead to significant growth. I highly recommend working with this team if you have the chance!

Experiencia fantástica: Working with the Sequoia team over the last year has been a wonderful experience. Justin, Tony and Courtney have all provided valuable insights and feedback that have already changed and shaped the future of our company's products- a true partnership.

Experiencia negativa: If you are Latino think twice to rent at that place. I had the worst experience of my life at Plum Tree Apartments Homes in Martinez. I was discriminated against from the manager Sierra Mixon and Moosa. They never care about the unsafely situation that my son and I were suffering in that place, They accused me of things I didn't do, they complained because my dog ​​barked, they didn't fix things that were broken, the maintenance guy said everything was fine and didn't fix anything, I’m glad that I took video, photos and that I have all the emails.I’m still dealing with them about my situation. I asked her for the email of the highest management to provide a letter of my housing rights, but she didn’t provided. I asked for help many times and they didn’t care my situation.. that is why I asked for help to get out of that place as soon as possible. (If the highest management and one day read this, can you please provide a email and I will send you all the details and documents that I have. Ella tiene toda mi información thank you.)

Experiencia negativa: This property management company is god awful. The staff and corporate offices lack with communication and always have sour attitudes when there are any sort of emergencies. They care more about "catfishing" people with their "happy family" stock photos and video advertising than the quality of the properties and the on site property walks to show how dirty and disgusting the properties are. Living at Rosewalk Apartment homes, it's high cost of living, high crime rate, high homeless rate of people who live inside, around, and on the property with their tents. It's owned by Sequoia Equities, and the corporate is negligent to even address the issues this proeperty has. We've got to witness 2 shootings, 5 assaults in the parking lot, 4 home robberies, multiple cars left on cinder blocks because their tires and rims were stolen, 3 unit police raids (FBI and CSI were involved), 2 bikers get hit by cars (hit and run), 3 units flood from water heaters that are ancient (labeled maintenance and unit from 2010) /never get routine checks, people getting robbed daytime, dumpster divers daily, no on site security, units infested with mold and roaches, homeless people living on and around the property stealing, disgusting trash piled all over the property. The maintenance and office team will only maintain/tidy up the selling points, which is the front office, and "tour path" leading to vacant units to fool new comers in to thinking the property is worth the high rental cost, when it's not. You have to constantly be on guard when you leave your apartment to assure you don't get robbed or assaulted. For anyone that moves out of a unit, it gets "turned" by unlicensed contractors to "save money" yet extremely up-charge residents who move out for "professional services" that aren't "professional" or "licensed" at all. Just always seems as though it's someone they pick up at Home Depot. If you complain about anything, they'll try to gaslight you to make you feel like you're the problem, not them. It's truly exhausting and unprofessional on so many levels. The fact that a few residents had to bring lawsuits to the table to get anything done is ridiculous. This property needs more consistent property walks and to hold the management accountable for their negligence. Do better Sequoia.

Experiencia fantástica: Such a pleasure to do business with! Their team is so professional and knowledgeable. We have been doing business with them for over 10 years and are looking forward to doing future projects with them!

Experiencia fantástica: We have been very fortunate to serve Sequoia Equities for several years. Their team is always outstanding. They are very professional, efficient, responsive, and we enjoy every interaction. Their properties are top notch, and they take good care of their residents and employees.

Experiencia fantástica: No place like home, thanks Sequoia. The community created by Sequoia is comforting. - Paul

Experiencia fantástica: Great company to deal with, very responsive to my requests. Super friendly people in the on site office! The property and amenities are first rate!

Experiencia fantástica: The team at Sequoia is the sweetest. We helped shoot a commercial for them, and it was a blast from start to finish. The property and apartments are nicely maintained and the landscaping is beautiful! It was a hot day, and I desperately wanted to jump into the pool. But alas, we had a job to do. Definitely worth a tour if you're considering moving!

Experiencia fantástica: Sequoia Equities has been an amazing company to work with over the last several years. I've really enjoyed working with Courtney Weaver in particular on multiple projects. Courtney's attention to detail and responsiveness really drives our efficient (and fun) working relationship. It's apparent that Sequoia truly takes pride in ensuring a positive client experience.

Experiencia fantástica: We have created several commercials for Sequoia over the years. During our collaboration with them, we have seen how much they care about their residents and prospective residents. Their properties are pet-friendly and offer many amenities. Whenever a friend is searching for an apartment, I always recommend Sequoia as the first option.

Experiencia fantástica: Sequoia Equities has been a great management company to work with. Their properties are beautiful and well maintained, the office staff is extremely kind and everyone I’ve talked with at their corporate office has been so helpful! Would highly recommend this company!

Experiencia fantástica: Sequoia is an absolutely amazing firm, really enjoyed working with them on multiple projects as they really care about their clients and go in length to support with any issues.

Experiencia fantástica: Sequoia equities is a great company. My boyfriend and I fell in love with one of their properties, Shadow Ridge Apartment Homes the minute we saw it! We started our search 4 months before we had to move and this was the first and only place we looked at. Somerville greeted us and was down to earth and bubbly! She showed us everything and was very transparent from the beginning. Because of our experience touring with her and seeing the grounds we knew we didn’t need to look anywhere else. This is the best place for the price, peace, and pets! They are extremely pet friendly and make your pet even feel like they are home too! Closer to move in Shannon was also very helpful and knowledgeable and we liked how the service manager was cracking jokes with us. Shadow Ridge is 10/10

Experiencia fantástica: Sequoia has an exceptional team of individuals! They seem to truly value their residents and are always striving to make their leasing rental experience seamless for the customer.

Experiencia fantástica: I've lived at a Seqouia property for over 4 years now. Management has been excellent with clear communication and a friendly office staff. Maintenance has kept my unit going strong since I've moved in with no major issues to report. I will continue to live here until I absolutely have to move somewhere else!

Experiencia fantástica: This company truly cares about the people they hire and the properties they take on. Since taking on Larkspur Woods in Sacramento, they have improved the parking situation and include resident fulfilling events and projects. We have food trucks that come by every other week and my dog loves the dog park! Thank u sequoia for elevating my everyday!

Experiencia negativa: You wonder why customer service is not a high standard at this property mgmt company located in walnut creek, ca. when troubleshooting is needed for solutions. Low aptitude, low motivated, non caring management poorly trained on good customer service so lots of problems. Stay away from their rental properties in Sacto and Bay area. Communicating to customer still the standard separating good companies from poorly run ones. Non -functioning management no clue or motivated on providing solid, customer service. Lots of problems with vendors, noise complaints, faulty materials in apartment and this year hundreds of invading cockroaches in and around front door entrance an kitchen/bathroom areas which they could care less about. Do not offer any compensation or solution for total lack of concern when problems presented to management. Sloppy and lazy. Total joke company ,located in Walnut Creek, ignores local management problems at properties. Terrible business company, go anywhere else not sequoia equities.

Experiencia negativa: Terrible. Have waited over a year for clarification of disputed charges. It’s shocking.

Experiencia negativa: I tried to move in on a Sunday but keys didn't work. Once maintenance let me in the apartment I had just rented, I told the leasing office I would not be staying and I moved out that Friday. The worst 6 days of my life. Reply:Why contact you again? I moved into one of your properties and it was a disaster. Management acknowledged the many things that ‘fell through the cracks’ but tried to shift blame from leasing office to maintenance to painting vendors and cleaning vendors. Then they denied there were issues, even when pictures of water leaking down the walls were taken. It took 4 hours and 3 people to reclean an apartment they swore was move-in ready and wanted the same painters who painted like 3 year olds and without drop cloths to paint around my furniture and belongings because it would be fine. They thought it would be ok for maintenance to pull out toilets in both bathrooms and likely have to pull up the flooring since water was seeping up through the floorboards, as well as fix the washer which didn’t work, all while I was living there. And during one of the most stressful life events and facing issues I did not create, staff at both the complex and at Sequoia offices decided not to help me or the situation, but rather to make it more difficult. Maybe this is a rare situation and the rest of your properties are wonderful. But the fact that your employees felt it was acceptable to treat a new resident experiencing the number of issues this apartment contained the way I was treated throughout this experience, is all on Sequoia. I found a new place and was out 5 days after moving in--it was that bad. I received a full refund, but first I received a check made out to the CA Franchise Board. I returned that check to your CEO along with the info that I was given a $35 credit for providing a 5-star review, and have heard nothing. So why contact you, my info is readily available to you.

Experiencia fantástica: Maintenance guy Matt came and quickly resolved the issue with bathroom sink and also fully respected the space that dog needs to feel comfortable with having him in our space.

Experiencia negativa: Leak in lobby has been going on for a year, elevators in lobby have been broken for nearly a year, hot water only just got restored after months of hit or miss availability, security at the building is a joke several doors not secure at all! Office staff is oblivious, incompetent and corporate doesn’t care. Awful company and a stain on our industry as a whole! The entirety of the snows this winter no one came to shovel or lay ice melt, people smoke cigarettes in the stairs at the mill all the time, the maintenance team while nice is incompetent or more likely dosent care. There are better places for the money

Experiencia negativa: I moved into Centro Apartments in Hillsboro, Or in May. Big mistake

Experiencia negativa: When our lease term ended, month to month rent went up from $2100 to $3600! That’s a $1500 increase. Felt like extortion.

Experiencia negativa: Sequoia just acquired Shore Park Apts, and like the old management continues to ignore tenant requests.The catalytic converter was stolen from my car out of my carport at Shore Park Apts ($3K to repair), so I asked twice for management to check their security footage to see if they had any footage of the event. Both times, management promised to get back to me and didn't. It's pretty clear Sequoia management does not care about anything but cashing your check. My neighbor had their converter stolen too, and Next Door shows this happening night after night in Pocket, and management cannot even be bothered to return your call reporting this activity. I'm guessing these security cameras do not record, but management would not even tell me that.

Experiencia negativa: Worst management ever. Great maintenance team! Terrible management!!

Experiencia negativa: Elevate the everyday... and profits for their firm and investors. Sequoia wasted no time raising rents shortly after acquiring the Eviva community in midtown Sacramento. Studio apartment rent was raised from $1750 to $2000 and single bedroom from $2175 to $2300 within the first month. The staff are friendly and responsive; however, hang on to your wallet since rent and services come at a premium. Such increases suggest that Sequoia serves itself first in profit rather than its customers, the tenant. Again, the building and staff were great but management is aggressive when it comes to maximizing its top and bottom line.