A Sterling Approach Property Management

Experiencia fantástica: I had a great experience renting from this property management company for 4 years. First off, I love that they’re family owned! But what really stood out to me was how much they genuinely cared about us as tenants and whenever there was an issue, they were always more than willing to help resolve it. I highly recommend them to anyone looking for a reliable and trustworthy property management company!

Experiencia fantástica: Great experience with this property management company! They’re professional, responsive, and handle everything quickly and smoothly. Communication is always clear, and I really appreciate how easy they make the whole process. Highly recommend!

Experiencia fantástica: I had an excellent experience renting through this property management company. The entire process was smooth, professional and very straightforward. Their team was very easy to work with and very responsive to any questions I had. I would definitely rent through this company again.

Experiencia fantástica: I had an excellent experience with A Sterling Approach Property Management and highly recommend them. I rented a home through them for five years, and their customer service was consistently outstanding. Any maintenance issues were handled quickly and professionally, and their staff was always responsive, kind, and helpful. Calls were answered promptly, and I always felt supported as a tenant. The team truly goes above and beyond, and it made my long-term rental experience smooth and stress-free.

Experiencia negativa: 1/5

Experiencia negativa: 1/5

Experiencia negativa: I am sad to say that this company is terrible. LOOK carefully at their reviews. So many negative reviews. They overcharge BOTH the tenant and the landord. They have forced professional home and carpet cleaning buried deep in their 35 page lease, in addition to a non-refundable deposit. Which would be fine, but they should honestly just take a deposit up front for cleaning if that's what they're going to do. They yelled at me and refused to treat my dispute with respect and fairness. They refused to give a penny of my deposit back despite the fact that I left the house in very decent, undamaged condition. I have never been treated so unfairly or more unprofessionally than I have with this company. I advise looking elsewhere for a solid PM.

Experiencia fantástica: The best in town!! The ladies that work here are the most helpful and competent landlords I have ever had. They go out of their way to help in any way possible to make it the best renting experience! Would highly recommend

Experiencia fantástica: Sterling Property Management is OUTSTANDING! I would like to give a shout out to Jill, Tricia, and Andrew! These people are friendly, professional, and hard working! It has been an excellent experience renting from them. Thank you!

Experiencia negativa: Susan was amazing when with the company. Once she left, working with the property management company has been awful for both property owners and tenants. The company constantly contradicts themselves. They will add fees randomly and charge you for every little thing possible. The fees they charge are outrageously expensive. I wish we would have went with a different property management company to manage our rental property.

Experiencia fantástica: I have had the pleasure of working with A Sterling Property Management, and I can confidently say they are one of the best in the business for managing single family homes. They go above and beyond in taking care of their rentals, ensuring everything is well-maintained, with lush, green yards and properties that are always move-in ready. Tricia, in particular, is amazing at overseeing the properties, conducting regular inspections to make sure everything is in top shape and that the tenants are doing their part in taking care of the homes. The staff at Sterling is incredibly friendly, and they maintain great relationships with tenants, making sure communication is always open and positive. A special shout-out to Andrew, who handles maintenance he is truly one of a kind and amazing at his job. His attention to detail and quick response time ensures everything runs smoothly. All the properties managed by Sterling are well-kept and maintained to the highest standards, which gives both investors and tenants peace of mind. I truly enjoyed working for a Sterling approach property management and highly recommend their services for anyone looking for a professional, reliable property management team.

Experiencia fantástica: Jill was a pleasure to work with. She kept in communication with us the entire time during the application process and truly cares about her tenants. I recommend renting from her!

Experiencia negativa: If you have a emergency situation, you could lose a substantial amount of money, more than 10k, just to break the lease.

Experiencia fantástica: No complaints. There was good communication from Tricia and her staff. The property was well maintained and we had no issues while renting.

Experiencia negativa: We had an incredibly frustrating and disappointing experience with Sterling Approach Property Management. After viewing a property we were interested in, we promptly placed a $2,600 deposit to secure the home. However, things quickly went downhill from there. They stalled on sending the lease agreement for weeks, and when they finally did send it, the terms were absolutely unreasonable. The conditions were so controlling it felt like they wanted to micromanage every aspect of our lives. Some of the absurd rules included: • No hanging pictures on the walls • No visitors allowed at the property • Random drive-by inspections at their discretion Living under those conditions was simply not an option for us. We immediately informed them that we could not accept those terms and told them we would be moving on. Here’s where things got even worse – they refused to return our $2,600 deposit. Despite the fact that the unreasonable terms were not disclosed upfront, they have flat-out refused to give us our money back. This feels like nothing short of theft. We trusted Sterling Approach, and they took advantage of that trust. Save yourself the headache and avoid this company. Their lack of transparency, terrible communication, and refusal to act in good faith make them a company to steer clear of.

Experiencia negativa: If you are a looking to lease with sterling approach, I would recommend heading to the Better Business Bureau website and checking out this company’s rating of 1/5 stars. Stay away from nasty, ruthless, unfair landlords who will nickel and dime you to death. They charged us $30 to write an email telling us to rake up leaves while there was snow on the ground! Save yourself the headache and rent with another company, these people are unprofessional and lack the skills to deal with tenants. They will 10/10 times throw the contract in your face rather than treating you as a human being.

Experiencia negativa: If you had asked me at the beginning of my lease what I would rate Sterling Approach, it would have been 5 stars. However, having spent a whole lease term with them, I would now say otherwise. These two are some of the most unprofessional property manages I have worked with. They have horrible communication skills, they have poor time management skills, and they overimpose their own power to try and shut down discussions. For context, I was not a problematic tenant. I payed my rent on time, I would keep the rental clean year-round, I responded to all communications as soon as possible (even ones done midway through the night), and I returned the rental in a much better shape than when I first got it. Despite all this, I witnessed as Sterling Approach attempted to change property rules, that were not included in our lease, mid-lease. Along with that, I was friendly with my neighbors, who were also tenants under Sterling Approach, and I would see how the property management would lie to them and say I have issues with them when that simply wasn't true. I would also get similar messages implying they had issues with me and when I asked them, they also said they had no such problems. Sterling Approach would contact me in the middle of the month to suddenly charge me fees, and yet if I asked what those fees were for they would ignore my question and say I was trying to get out of paying them. All when I just wanted to know what it was I was paying for. If they would finally answer my question, it would turn out that fee was far greater than it was supposed to be or that the fee suddenly did not exist. They took days to weeks to respond to messages, this includes ones THEY specifically would cite as "needing to have answers right away due to their importance". They would set up appointments to do a rental check and then forget they set the appointment, making me waste my time when I worked full-time. If there were issues with the rental, such as something breaking, they would take forever to get to it, sometimes leaving it broken for months. By the end of my lease, I had paid far more into the rental than what was deserved, and I never received some of the payments and refunds I had been promised. They stopped all communications with me, and I was happy to be out of my lease. I would not recommend this company to anyone, and I regret having done so early on when I didn't know how they were.

Experiencia fantástica: This is the second time that I have rented from A Sterling Approach. The first time that I rented, I had to leave two months before my lease was up due to a family crisis back home in Tn. As a young adult, I worked really hard at growing my credit score and I was a bit concerned about it being ruined due to having to break my lease early. When I explained my situation to Trish, she was very kind of me, and even help me find someone who just needed a very short term rental, which allowed out of my lease early on. I ended up being gone for just over a year and a half. I’ve recently come back to Boise and have been staying with my cousin. I just so happened to run into Trish at a little coffee shop and told her that if she had anything in a certain price range that I would be happy to rent from her again if she would take me back as a renter. She informed me she had a couple things coming up, a few were out of my price range, but sure enough, she found the perfect place for me once again. I really don’t understand all these negative reviews on here, I feel like those are probably renters who didn’t pay their rent or they were problematic tenants. The last time I was here I lived in a four-plex, and we all loved our landlord. If there ever was a problem, Tricia was always quick to get that issue resolved right away. I would absolutely recommend ‘A Sterling Approach’ to anyone.

Experiencia negativa: I was told I was first in line for a house on friday by one person, I called monday to get the ball rolling and they acted like they never heard from me and gave the house away to some one else, super disappointed, they are not organized at all.

Experiencia fantástica: Susan and Tricia were so great in helping me with any questions I had and repairs that needed to be attended to. The apartment served me well in the time I spent there. Calm area to be in. And over all great experience over the last 3 years!

Experiencia negativa: these are the worst people I have ever had to deal with in my life. If you are looking to rent from them, don’t. Especially if you are a student. They will treat you like a child and not take anything you say seriously. My roommates and I had multiple issues with these people, especially Trisha Wright. I don’t know if she was just on a power trip or what, but the way that she talked to me and my roommates was completely unacceptable. For example, “ I’m going to be watching your house like a hawk. Id try dropping the attitude”, after I was randomly told one day that there’s been multiple complaints about us, which there were not. she attacked my roommates, and I, accusing us of having multiple parties every week, which was just completely untrue. She made it seem like we were a huge hassle to have as tenants, but then asked us to renew our lease at the end of the year. I just don’t think she would’ve done that if we were such terrible tenants. We were also told, “if you want to be treated like children, we can involve your co-signers and I can start charging you for my time to babysit”, which is completely unprofessional and disrespectful, considering we are all adults and pay our own rent. she also made it seem like we were inconveniencing her every time we had a question, even though that is her entire job. If you do decide to rent from them, all I have to say is know your rights. They showed up at our house, unannounced, and walked inside and through the house. One of us was 21 years old and she made a comment that we weren’t allowed to have alcohol in the house and that she was going to contact our parents. One of my roommates was home at the time, but I was not, yet she walked into my room, looked around, opened up my closet, and walked out, completely without permission. Also, if you need maintenance on the house, or have questions about anything at all, don’t even bother trying. You will not get a response for weeks, if you do at all. I have never had a worst experience with renting that I have with these people. and lastly, I don’t expect to get your security deposit back. They will charge you for the stupidest things. Our lawn looked perfect when we left, and I have pictures of that, but we were charged because they said they had to have the lawn mowed twice. I would just recommend staying away from these unprofessional, disrespectful people.

Experiencia negativa: Two unprofessional individuals have created an LLC to scam everyone. When your lease ends, they charge an exit fee from your deposit. But for what reason? Are they providing a moving company for you? Do not rent your house to these people and avoid renting a house from them altogether.

Experiencia negativa: Ownership is full of herself. Completely rude. Has no business being in customer service let alone talking with another human on the phone. I would not trust them with my house or anything of that madder. I recommend taking your business elsewhere. There are other honset companies and people in this town. I like everyone else should have read the reviews. TAKE YOUR BUSINESS ELSEWHERE!

Experiencia fantástica: I used A Sterling Approach property management for a one time lease-up on two of my homes. They marketed my properties, took 100's of photos to ensure my properties were well documented, found me terrific tenants and added them to there lease. Next time a tenant gives notice, I'll call them to list for me.

Experiencia negativa: GPS leads to PO Box. Duh. Was under the impression we'd get some help from the people here but no. Susan was sweet but Trisha is over hostile. I was snapped at without reason but read her reputation on here from other people and got what people claim she gives. Due to that someone else made money. 208properties will exchange service for money.

Experiencia fantástica: Worked with Susan and Tricia both were fantastic and professional.

Experiencia negativa: Tricia deceives the owners of houses by playing games between tenants and house owners. Save your money.

Experiencia negativa: One of the worst rental companies to try and do business with. I wish I had read the reviews before trying to apply. Nowhere in the listing did it say no roommates were allowed. I applied and paid the application fee only to be turned down because I was in a roommate living situation. Absolutely ridiculous to not allow a rental to have roommates. The lady was also extremely rude and disrespectful to try to communicate with after I had been turned down.

Experiencia fantástica: We were tenants of a home managed by Sterling Approach Property Management for SEVERAL years. During that time, Tricia and Patricia were always very responsive and accomodating to our needs. If we had a concern, they addressed it right away. Bonus, they were happy to work around my crazy nurse schedule. They really showed us that we were more than just a source of income. We would definitely rent from them again if there was ever a need. Thank you both so much!

Experiencia fantástica: Nothing but positive things to say. Absolutely amazing to work with! Communication was always timely and respectful. Excellent company that I would highly recommend and use again.

Experiencia negativa: UNETHICAL & UNSCRUPULOUS, DO NOT RENT FROM THIS COMPANY….Constantly harass, never respond to maintenance issues through the portal, email, or text for weeks or even months on end. They use sub-par vendors to make “repairs”. They write letters to lessors that they have people driving around their properties looking for things to charge you for. They never do what they say they are going to do. I have to wonder if the owners of the property they manage have any idea how poorly their homes are maintained and their lack of professionalism with the tenants. If the owners do know, they are complicit.

Experiencia negativa: Me and my roommate went and looked at a property & fully explained our roommate situation & she reassured us there would be no issue applying. Upon further communication with the company, we were told we could not rent a property with roommates, had to be a family. This is complete discrimination. Be careful with this company.

Experiencia negativa: Very disrespectful and unprofessional.

Experiencia negativa: Horrible business practice with young professionals

Experiencia negativa: Very unprofessional! Would not recommend!

Experiencia negativa: Unprofessional.

Experiencia negativa: If I could give negative stars I could. Astonished by how this company is ran.

Experiencia negativa: Lady who answered the phone discriminates against people and does not allow equal housing under idaho law. Negative stars if I could

Experiencia negativa: Disrespectful and discrimination.

Experiencia negativa: If I could give negative stars, I would. This company starts out just fine but their communication very quickly deteriorates at absolutely nothing. During my tenancy I had several issues that they never responded to both in my portal maintenance requests and with contacting Tricia directly via email, text, and voice mail. My two main issues stemmed from communication. Firstly, during my tenancy a tree that had been on the property grew through the main pipeline and as a result my sprinkler system wasn’t turned on and my water bill skyrocketed. This trend continued despite me reaching out several times a week for three months. I notified them of the problem in May and there wasn’t resolve until August. Additionally, I had to pay overages on the water bills out of my own pocket despite this being a landlord/leasing agency issue. Secondly, when I terminated my lease and moved out in September it took them until March 1 to respond to my disputes on my bills. They ignored me for months until I went over Tricia’s head to her interesting manager and threatened to take them to small claims court. These are just two of many issues I had with them, stemming mainly from Tricia. Find someone else to rent from, these people are unresponsive, unreliable, and unprofessional.

Experiencia negativa: We thought we had a deal worked out and there was a hiccup during the application process. I was given the impression that I would have a chance to try and work through it. I spent a considerable amount of time working on the process and simply asked for communication as professionally as I could could so I could at least get a final answer. Patti was nice and would at least respond to me but kept telling me that I had to speak to Trisha. I made multiple attempts over 3 days just asking Trisha to please communicate with me and she wouldn't say a word. It was extremely frustrating and very unprofessional and I would certainly never treat a potential customer that way with my small business. Communication is key and it was simply all I was asking for. She refused for some bizarre reason. Very frustrating and disappointing to say the least. I dislike doing reviews but I feel like it's important so maybe they can step it up in the future so others don't have to go through the same thing

Experiencia fantástica: I recently did a transaction with Tricia Wright and she was so amazing to work with. Great at communicating and problem solving. I am looking forward to recommending my clients who need a property management service to Sterling Approach!

Experiencia negativa: I would suggest not signing a lease with these folks if there is any possible chance you might need to terminate it early. We are out thousands of dollars. The way it worked for us when we needed to terminate our lease early was that we would either pay about 8k and walk away or find new renters. Well seemed like finding new renters would be the way to go. However, that would require a sterling approach property management to respond to inquired on the property. They actually raised the rental price for the new tenants after raising it just a few months prior. We sent them MULTIPLE people who were interested and many of them said they were never contacted. They kept us on the hook for the rent and worked with very little sense of urgency. At the end Tricia actually told us not to reach out to her again and that all further correspondence was to be done through her husband. Not very professional at all. We ended up paying to lower the rent for 6 months opposed to continuing to pay rent for a house that we weren’t occupying. Of course we were the ones that needed to terminate the lease but that happens in life and relying on asapm to do their job and respond to inquiries was a joke. They also charged about 800 to fill in nail holes on the walls. Incredible because we hardly hung up anything, knowing we were only going to be there for a short time before buying a house. Hands down worst experience ever!

Experiencia fantástica: Tricia and Sterling Approach have been our property management company for over two years on two separate properties. She has been on point with issues needing fixing for our tenants and has always communicated and worked great with us. Tricia has problem solved and always kept us informed as situations arose. Tricia and A Sterling Approach have gained our business and trust and we recommend them to both renters and landlords alike.

Experiencia negativa: No stars at all. Worst company. Do not go for this company even if its the last option. There are other companies in the town that are worth going for. Had a terrible experience and I dont want anyone to go through the same

Experiencia negativa: When we reached out to Sterling Approach for a short term rental, we made it clear via email that we were looking for a 6 month lease with a month to month after that while we built our house. The contract that we were given and we signed allowed for the month to month, with one clause that said that either party could opt out of the month to month. I wasn't worried about it because I had clearly communicated our need for month to month. At the end of the initial 6 month term we were notified that we had to vacate due to the owners desire to move back in. What I learned from the owner was that they never intended to allow the month to month. It was their stated plan to Sterling Approach that it was only for six months. Sterling Approach knew full and well that my desire to have month to month would never take place. Our house was not complete, so we had to move again to a temporary location. There were other issues with the timing of the move that cost us thousands of dollars. Had we known this was only a six month maximum rental, we would have passed and found something else. We would not recommend Sterling Approach.

Experiencia fantástica: A Sterling Approach is top notch is every respect. They are fully committed to providing superior service and expertise. Numerous times we've been impressed with Tricia's commitment to service. She goes out of her way to make sure we are taken care of. Even before signing on with her as our property manager, we'd ask questions about the area and her input on homes. She would drive to each and every one of them and give us her input and whatever information she could find. Her screening of tenants is outstanding and her lease contracts show that she treats our rental as her own home. She inspects regularly and keeps everything is top condition. She treats our budget seriously - and gives us feedback if she thinks we can save money. We needed to buy a fridge - she asked us our budget - and then said she thought it was high. She then went to the store, bought it, installed it - all with no charge. There is never an override for maintenance fees or anything else. I truly can't say enough great things about the company. The team is highly ethical, smart and hard working. We highly recommend them.

Experiencia fantástica: We are out of state property owners and needed an experienced professional we can trust. Wow! We found more than we could ask for and some. Owned rentals for over 35 years - Tricia and her team are the best we’ve ever worked with by far. She vets the tenants very well and they know what is expected of them in terms of keeping the property well maintained. Tricia then personally does regular inspections and reports her findings. She does not nickel and dime; goes above and beyond with whatever issues arises. We highly recommend her - she and her team are the hardest working and highest ethical people you will find.

Experiencia fantástica: Nothing but positive things to say! We searched for almost three months looking for the perfect property managers for our home in N. End Boise. As a 3rd generation Idaho native I looked at about every option and reached out to all connections. A real estate friend of ours turned us on to Sterling! She is VERY particular and personally uses Sterling as well. Seriously NOTHING NEGATIVE TO SAY!!! Call me anytime to approve and discuss if needed. Tricia and Renae are a great team! Local and doing an amazing job!! THANK YOU!!

Experiencia fantástica: My husband and I purchased a property on Meridian in May of 2018. Tricia and Renee have been our property managers since Day 1. We live out of state, so having great property managers is important to us. They are the best. The house rented immediately upon purchase. Those tenants moved out after a year and the house literally sat vacant for one day or less!! Whenever we have a question or concern they are so responsive to us. Their statements are easy to understand and always on time. Receipts are always provided. Our renters have been vetted carefully and have been great! We own another rental in a different state and I only wish our property managers there were half as good as A Sterling Approach! We have recommended A Sterling Approach to our friends, clients and colleagues who are thinking of buying a rental in the Boise area.

Experiencia fantástica: I have been using A Sterling Approach as my PM for around 4 months now and everything has been nothing but smooth. I am an out of state owner and Tricia and Renae have been awesome to work with. Quick responses and frequent check ups keep me worry free with my property. There’s a reason they have the highest reviews of all Boise PMs!

Experiencia fantástica: My husband and I recently purchased a home in the Boise area and contacted A Sterling Approach when looking for a property management company. We couldn't be happier with this company. Tricia and her team have been absolutely wonderful, professional, and quick to respond to any/all of our inquiries. Not only did they find us a tenant quickly but they also assisted in getting our home "rent ready" beforehand. Excellent company that I highly recommend.

Experiencia negativa: They manage the property next to me and a tree is knocking down my fence. After trying to work with the tenant I contacted them. They are slow to respond, rude and I would never have them manage one of my properties.

Experiencia fantástica: We purchased a home in Eagle and were not moving for 7 months due to kids in school. We hired Tricia to manage our property. I could not ask for better service. Very prompt with communication, reminded us of things we may have not thought of with the garden, randomly drove by the house (we were out of state). Went above and beyond meeting delivery people to accept furniture on our behalf. I would give her and her assistant Renae 10 stars.

Experiencia fantástica: Tricia is the best! Always professional and clearly communicates everything, which is so helpful.

Experiencia fantástica: My wife and I had one of the best rental experiences of our life with this company. We were well taken care of and never had to wait for anything to be fixed if needed. Our landlord was exceptionally responsive and caring and always did her best to accommodate our needs which is very hard to find in today’s rental economy. Thank you so much for giving my family and I a great home to live in, we will truly miss the house and the neighbors.

Experiencia fantástica: Tricia, the owner of A Sterling Approach is Awesome! She is very knowledgeable about properties and the area we live in. Very easy to get a hold of and her customer service is top notch.

Experiencia fantástica: Excellent company to work with. Prompt, knowledgeable and extremely helpful. Highly recommend their services.

Experiencia fantástica: Always prompt to respond to questions or requests and spring into action when needed. Sterling is proactive, extremely experienced and knows the rental trends and market in the Treasure Valley. Felt well taken care of and confident that our properties are in excellent, caring hands. Highly recommended!

Experiencia fantástica: This company is always great! I truly enjoy working with them. Tricia is always awesome, Highly recommend her and this company for your property management needs!

Experiencia fantástica: Very responsive with excellent customer service. I can’t speak highly enough of Tricia and her professionalism!

Experiencia fantástica: I highly recommend a Sterling Approach. I had the pleasure of working with Tricia. She is professional, knowledgeable, friendly, and responsive. I would recommend the company to my friends and family knowing that they know how to handle even the most challenging of rental issues.

Experiencia fantástica: Peace of mind on out of state rentals like the the one I had with ASAP property management. They are always on top of things and provided timely updates to keep things going smoothly. Excellent staff and you can absolutely trust them with your investment to care for. -Baski, Texas

Experiencia fantástica: These people saved my sanity. I had renters that are 3 months behind on rent and not communicating. Within an hour of handing the information over to them the renters were hand delivered a 3 pay or quit notice. They also let me know I could rent the property out for more than I was currently getting. Very professional, fast and efficient. I cannot thank them enough for taking that weight and stress off of my shoulders. If I could I would give them more than 5 stars.