Details Property Management

Experiencia fantástica: I am looking for a place to rent for myelf nd two sons. Jonathan answered all of my questionsand was very friendly and helpful. I like the way the management company works. It seems to be very convenient. I will know more once I become a tenant.

Experiencia negativa: Details does not respond. You can leave a voice mail asking for a call back but they don't if you are a tenant. Charge you 40 a month to use a 3rd party service to leave a message with them for maintenance emergencies. What a joke. Terrible customer service.

Experiencia fantástica: Details Property Management does a terrific job screening our renters and keeping us informed about the prospects. Forever having a pulse on changing laws and conditions that might affect us. We are grateful for Heidi, Jonathan and staff who we have used for well over 15 years! LECO MGMT

Experiencia fantástica: We've been using these guys for upwards of four years, now, and we love them! They're communicative and honest. We went into renting out our home in WA with the understanding that one day we'd like to move back, and they've made sure the house is well taken care of. The only issues we've ever had were with our tenants, and Details does a wonderful job of mediating between us all.

Experiencia fantástica: Jonathan is on the phone when I called in and helpful

Experiencia positiva: Heidi is great & very helpful

Experiencia fantástica: We have been with Details for almost ten years, through many tenant changes, and they have been consistently attentive, responsive and fair. No complaints from this out-of-state property owner. Thank you, Heidi!

Experiencia negativa: 3 years ago, i was given a 45 day notice to move out, because the management company was to give it back to the owner, so i had a full house of everything ; even so i left it in better condition than when i moved in, i only received around 1 third of my security deposit

Experiencia negativa: This company is a joke. I would not bother renting any property through them. They are garbage.

Experiencia negativa: Relocated from California. Rented from Details on line. The day we were traveling to Washington I was informed of a horrible odor in the house from the carpets. I have lived with the smell since December. I have tried to mitigate it with everything possible. Now with the hot weather the smell is bad. We are not sitting in the front room where dogs must have slept wet. That's the smell! I have asked for them to clean or replace them which I was told when I moved in with the smell it would be taken care of if needed. I am being asked to pay for movers to move my furniture so they can replace the carpet in this rental house? Just very frustrating when I pay my rent monthly on time? More to come?

Experiencia negativa: I called to schedule a showing for a rental home. First of all, they told me I had to tell them the full joke address of the rental I was interested in, not just the street name. If you are the property manager of this home, you should have that information on file. After asking me several more odd questions, they said they would not be able to schedule me for a showing unless I provided credit card information to “confirm my identity”. When I said no, they said they cannot show me a home until I provide credit card information to verify my identity. THIS PLACE IS A SCAM.

Experiencia negativa: Details was by far the WORST company I rented with in the 5 years I lived in WA. They were next to impossible to get a hold of for anything. Let alone trying to get help with anything. Multiple times we were threatened or charged by the HOA for things that were either were out of our control, such as the entire lawn being dead when we moved in and then being told two weeks after we moved in that we were responsible for it’s death and now for fixing it, or the paint chipping and flaking off the exterior, which we were promptly told was our responsibility to paint and fix as well. Multiple times they sent us bills late for different Utilities, which then cost us a late fees. The final kick in the nuts was when we moved in the white carpet throughout the house was well worn, with a couple corners pulled up from what appeared to be a puppy or dog. This along with several other things were noted on our move in inspection, but when we left they took that out, as well as all but a couple hundred of the deposit. If you’re military STAY AWAY! Glad I don’t live in WA anymore but I’ll never recommend them to anyone I know! Absolutely horrible!

Experiencia negativa: Worst company I have dealt with. They had me running around after information to complete an application just to find out it was already rented. The house was rented 2 weeks prior to me getting them the information, but they didn't disclose that the rental I'm applying for is gone, just took my money and kept leading me on. The excuse was "I should've communicated better, but once you're approved for one rental you are approved for them all". I did a bit of digging and MOCO (3rd party they use to verify applications) didn't even contact my current residents until 2 and a half weeks after I applied. I have put in several call backs and have had to make multiple attempts before I get one return call. I told the company to specifically have anyone BUT the property manager "Jonathan Perry" call me back, guess who called me back. Do yourself a favor and steer clear of this company.

Experiencia fantástica: Great Job Managing our Rental Property. I would recommend Details Property Management to anyone who has rental property. This company works hard to maintain our property to keep it in good condition and keeps us in the loop when needed. I like how they stay up to date with the ever changing rental laws in the state of Washington.

Experiencia fantástica: Details Property Management has been a great choice for me. As an out of town property owner - they keep my place rented, send me monthly updates, are quick to respond to my questions and concerns, and have a fair market price. Basically - they handle the rental property quite smoothly.

Experiencia fantástica: My family chose Details Property Management to care for our home in 2010 and their service and professionalism is top notch! They've taken great care of our home for 9 years, provided timely feedback & suggestions that have helped to increase the value of our home. They understand how hectic life can be for veterans & military families and they've consistently removed the strain of caring for a property while we're away.

Experiencia fantástica: Friendly staff and always responsive to our needs. Highly recommended.

Experiencia positiva: I've been with Details since 2011, at first I was leery about handing over my first home, but they have proven to me that my house is in good hands. I've had the same tenants now for 4 years.

Experiencia fantástica: I have worked with Details for many years as a tenant and have found them to be professional, courteous, and responsive.

Experiencia fantástica: I really am impressed by details management company! They are there when you need them but mostly stay out of your hair. Julie is very friendly and welcoming. I also appreciate their quick responses to emails. Overall I would highly recommend details to anyone looking to rent a house.

Experiencia fantástica: We started with DPM for one rental in 2010. When two more rentals later became our responsibility after my mother-in-law developed dementia, it was a no-brainer to retain DPM. They have been everything I would want to be as a landlord: knowledgeable, firm and fair, staying on top of everything by way of our obligations to tenants and vice versa, making reasonable recommendations for what to do and when to do it by way of maintenance, executing everything at the right time and in the right way. Complete peace of mind is priceless, except when it comes to DPM. Their fees are reasonable in light of the complete professional package of services they not only promise, but deliver time after time. They have been consistently meeting and exceeding my expectations since 2010.

Experiencia fantástica: The staff is wonderful. They are very good about getting things fixed. I have been with them for 4 years and never have had a problem.

Experiencia fantástica: As a vendor for Details Property Management it is easy to see that a higher standard of customer service is first on the agenda. It has been a pleasure doing buisness with them and im sure this pleasure is the same for both property owners and tennants alike.

Experiencia positiva: Both first impression meeting with the property manager and office staff was that of mild contempt towards me and my wife. During the viewing, the property manager didn't have any info about it and acted like it wasn't his job to know. He did explain the house we viewed was new under their management but he acted in the role of "I just work here"... just my impression. The office worker wasn't very welcoming either but warmed up after we started filling out an application. Glad we had the complete opposite experienced from a Reality agency who, surprisingly had very bad reviews. One of the good things they do have, is a good automatic reminder system for viewing appointments. But it's pretty sad that the best customer service here comes from a machine.

Experiencia fantástica: They do a personal and professional job, staying in touch and taking great care of our property

Experiencia negativa: This is the worst business I have ever had to work with. Can you even call it a business? My slumlord decided to stop responding and told us he hired them. Just a huge bs circle, he can't talk to us they can't do anything without talking to him. My house is literally in shambles from broken appliances, broken windows to a list I don't even want to get into. Such a disappointment. Will never rent in Kitsap again and as a Seattle resident for over 10 years with 5 Rentals under my belt I know what a good landlord or property management should do. This is not them. Have even spoke to GM numerous times. Lots of fake promises and not once have they fixed anything. I'm looking into legal steps to get out of this sh!tty situation but I strongly do not recommend this company to ANYONE Do you think it’s funny the only good reviews on their yelp are all 9 months ago? You should check out yelp and see what people have said. What’d you pay people to write reviews come on details give me the details! Pay me I’ll write one to! Better yet fix my rental house and I will write an actually honest good review

Experiencia positiva: Staff is very helpful, understanding, and professional. I would recommend leasing with Details Property Management although I wish they had more of their own properties in different locations in Kitsap County. Currently, I am under lease through Details but the property is owned by a third party and the owner is selling the place. Unfortunately there was not much the property management can do with this situation but they did help me out by negotiating a deal with the owner to assist me in my move out. Overall, Details Property Management has great staffing, clean and modern homes, but can seek improvement by expanding their own managed properties throughout the county.

Experiencia fantástica: Pleasant and professional. They're always available when I need and always communicate when they need to reach me about things. I would highly recommend them as your next property manager.

Experiencia fantástica: They are efficient and very pleasant. Property is being maintained beautifully.

Experiencia fantástica: Julie and Jonathan are wonderful at Details property management company!!! I am moving from out of state and asked them about a certain rental and they took extra pictures for me so that I could make sure my furniture would fit. They took the time to answer all my questions and are always extremely pleasant to talk to on the phone. I had an issue with FedEx overnight and they worked with me. They totally made me feel taken care of. It was super easy signing the lease all online and getting everything setup. They are wonderful people and a great property management company!!! I highly recommend them!!!

Experiencia negativa: Most of these are fake reviews. This company is terrible. The real reviews are the 1-Star reviews. They must have created a bunch of accounts or requested reviews from people. I would never hire this company I rented from this company for almost 2 years. They are crooks. I’m a landlord out of state so I know the laws regarding what you can charge tenants for. After consulting with an attorney, this company still tried to charge the tenants for a poorly built septic system. As a landlord myself, or being in the Navy, I would stay far away from this company. A BBB investigation should be initiated on these lowlifes. Please avoid. MA1 Hollen In response to that I would honestly suggest you review Washington rental laws regarding damage repair for rental property. You guys did not consider the damage to the carpet or plumbing before the House was rented out, barring anything done by the tenants. Also, the guy you hired to pump out the septic was very honest about what was wrong. I also took photos while he was working. I understand having a septic system can cause problems, but they must routinely be pumped out (10-15 years depending on numbers of occupants). There were no “diapers, plastic bags, or condoms” visible in the septic system and I would gladly post photos if you would like. However, beyond seekinging legal assistance to pursue this issue, it is not worth the $300 extra dollars I would recoup. My intent is simply to provide an honest and accurate representation of your company and services in my opinion. As a landlord I would not suggest hiring this company because they will cost you money in the long run due to tenants avoiding this company. If a septic system fails in one of my properties, it is my responsibility to remedy the situation. If a toilet breaks, my responsibility. Sink breaks, my responsibility. The legal justification has to do with misuse of something versus regular wear and tear. Faucets generally last 10-15 years. 12 for water heaters. 10-15 for septics. Passing these costs onto tenants in all cases is just a poor business practice. I’m not the only person posting 1 star reviews on here. Just be honest and fair with people and you won’t get responses like this. It is not my intent to ruin your business, I know running a business requires a great amount of time and effort, but please try to be more reasonable with tenants in the future. I’d hate to see you lose what I’m sure you worked hard to build.

Experiencia fantástica: We have used details for the last 2yrs to manage our rental. They have done an amazing job with our place. It took the stress away during our overseas deployment.

Experiencia positiva: Details has been a reliable property manager for me for five years. I live some distance from this rental property and depend upon their quick communication on issues related to the property. One apparent area for growth is communication with outside contractors when necessary. A couple contractors that I have used for significant repairs have reported poor communication. That said, their communication with me has always been stellar, the property consistently rented and in good repair, and my overall satisfaction is quite high. I recommend them.

Experiencia fantástica: managed my prop for several yrs; reliable and good communication

Experiencia fantástica: I’ve used Details PM as a landlord and several friends have used Details as tenants. As a landlord I’ve been happy with Details because they are knowledgeable about local and state laws which protects both tenant and landlord, and they do what they say they will do. Details also consistently views rentals to make sure they are in good repair which is good for both tenant and landlord. My friends who have been tenants of Details PM have liked the consistent property visits because this makes sure that repairs are done timely when an item has gone unreported. When a repair is needed, Details has repaired items quickly and correctly. The reports I receive fron details are correct and enough information for me to run my rentals well.

Experiencia fantástica: We have used Details Property Mgmt since 2010 and are pleased with the service they provide. They are patient with me and ALL my questions and concerns since we are thousands of miles away and they manage our home.

Experiencia fantástica: Details Property Management has been superb. Their support, experience and professionalism has made working with them a pleasure.

Experiencia fantástica: We have had wonderful experience with Details. They are thorough in screening potential tenants. When there is a problem at one of our properties, they alert us quickly and always take care of it to both our and our tenant's satisfaction. They inspect our properties regularly and keep us informed of any areas that need attention.

Experiencia negativa: I recently moved out of a property managed by Details Property Management. During the pre-move out inspection we were told specific things to be cleaned to get our full deposit back. All appliances were clean, windows washed, blinds were dusted and window tracks vacuumed and cleaned, vents, walls, ceilings dusted, cabinets and drawers wiped out, toilets and tubs scrubbed, trash removed, baseboards cleaned, lawn mowed and edged, carpets professionally cleaned, fireplace and chimney professionally cleaned (receipts provided.) We did everything we were told and we were still charged $240 for a move out cleaning. We tried to schedule a move out inspection but DPM refused saying they'd do it when we left. I should have demanded a walk through. When I sent a letter disputing the cleaning charges and demanding some kind of evidence of the condition of the property, it was ignored. We are a military family and we had to move across the country so going to small claims court is not an option and hiring a lawyer will cost more than we would recover. I believe DPM is aware of this and knows they can get away with this. BEWARE of doing business with them. Take pictures, demand they do inspections with you present, be very specific about anything when dealing with them, know your rights as a tenant as Details Property Management will most certainly try to take advantage of you.

Experiencia fantástica: I am a landlord that uses Details Property Management. I am very pleased with them. One of the important things I wanted in a company, and they provide it, is a quick response to the concerns of the tenant. They have also been very prompt and efficient in doing all the things that maintain my property in the best condition for me. They will also make recommendations of improvements or potential problems I could have if something is not maintained. Payments have been prompt, choice of tenant was done carefully with all the laws followed. In summary they look out for my best interests while taking very good care of my tenant.

Experiencia negativa: These people are crooks! As a first time renter I had the worst experience with this company. I contacted them multiple times to request a showing and when we decided to go check out the outside of the property manager Jonathan was outside and offered to show us the apartment during someone else scheduled appointment time. We liked what we saw and applied that night. The screening takes 2-3 business days and when those days passed I received a phone call saying my party and I got approved but someone already moved in. It's a first come first serve but there had to be a pending application before we even applied and I wasn't inform of that. So now my party and I are out almost $150 we could have used somewhere else. Do not waste your time with this establishment who screws over military service members.

Experiencia positiva: Pickett Properties took over management of a unit in Bremerton that my sister was renting. This occurred at a time when my sister was planning a pending move, which is always very stressful, particularly since my sister manages some pretty severe physical disabilities, as well as some peripheral safety concerns. Once they took over management, Cindi H. was my primary point of contact. Cindi was very professional, courteous and extremely responsive to my concerns and inquiries. Further, Cindi made positive efforts toward facilitating my efforts in moving my sister, as well as showing a high degree of flexibility in working with me to meet our needs. In summary, Cindi's actions and demeanor reduced what would have potentially been a very stressful transition. In this day in age of "big business" and bureaucratic insensitivity, my experience with Pickett Properties, Cindi H. and Kevin R. was quite refreshing. Thank You, Christian M. Seattle, WA

Experiencia fantástica: Good.

Experiencia negativa: These people are aweful. The owner of the business has the audacity to boast that she is a Christian. These people are corrupt capitalists at their finest. I wish them the pain of a thousand lepars.