Imperial Management Group

Experiencia fantástica: Best place to rent from good and comfortable Apartments. Amazing customer service was really smooth experience overall.

Experiencia negativa: I hate to leave a bad review, but they earned ir overall. Maintenance is terrible. They're pretty responsive but the usual maintenance man is in such a hurry to get done it almost always has to get redone. Garbage piles up and doesn't get picked up. Grass doesn't get cut regularly. Snow removal is spotty. We were without hot water for 11 days last winter. Heat is provided by these crummy little RV type wall heaters - but that's not their fault, those were installed by the previous owners when the boiler went out. It's a beautiful building in a fantastic neighborhood but I really can't recommend them. It was so bad they got tossed from the Section 8 program and most of the building had to move out. I do not recommend renting from Imperial Management, at least in Vernon Park or Vernon Hall buildings. Oh and my security deposit refund checked bounced - it was drawn on a closed account. So beware.

Experiencia negativa: Don't rent from this group or engage them to manage your property. They are negligent, unresponsive and multiple buildings they manage in Philadelphia have had persistent problems with trash pickup (overflowing piles of trash have sat in the street for 5 months at a time). They've been repeatedly fined, warned by local elected officials, etc to no avail. They've also been sued by tenants who say they're unresponsive to essential maintenance requests such as fixing air conditioning in the summer, holes in the ceiling, etc. I have never written a review on line, but want to warn folks not to do business with them.

Experiencia negativa: DONT NOT RENT FROM ANY OF THEIR PROPERTY. They don’t care and don’t respond to issues that was going on in my apartment . Constantly Didn’t have hot water and every time I called the maintenance and Management line no one would answer so we would go weeks without hot water which really is a bad inconvenience cause we pay for water . They didn’t offer a refund or discount for it . Even when texting the management number they barely would text back . Then there was several occasions when the ceiling was leaking really bad and no one was coming out to fix it .. we complained a lot so they had us looking at other places but they was really dirty and mouse pooped in the cabinet and drawers . Also the person that was showing the apartments was really rude. There was a really bad rodent problem in my apartment and their exterminator was really late or Didn’t even show up

Experiencia fantástica:

Experiencia negativa: I moved into this apartment for 2 years and my experience about this place is 0/10, this place has always had issues. Power cuts, cold showers, stealing of packages, laundry, fire alarms going off none stop for no any specific reason, people smoking in the building. My recommendation to you looking for an apartment please take your time to find a place you gonna be happy with but please AVOID THIS ONE. ️

Experiencia fantástica: Nice property. Most of the employee are good to talk with.

Experiencia fantástica: The building is consistently clean and well-maintained, which I truly appreciate. The management team has also been wonderful to work with—very polite, responsive, and always on top of any issues that come up. It’s been a smooth and pleasant experience overall, and I’d definitely recommend it.

Experiencia fantástica: Gotta say, this building is seriously top-notch! A huge shout-out to the management team for making it so. They're incredibly professional, super organized, and always go out of their way to be helpful. It totally puts your mind at ease knowing you're in such capable hands. Couldn't recommend it enough!

Experiencia fantástica: I truly appreciate how well the management handles repairs and maintenance. Whenever there’s an issue, it’s usually addressed quickly, which makes a big difference in feeling comfortable at home. The maintenance team is reliable and does a great job keeping things in good condition. It’s reassuring to know that concerns are taken seriously and acted on right away.

Experiencia negativa: This management company has repeatedly failed to provide basic, habitable living conditions. The ongoing lack of hot water is unacceptable and has been an issue for far too long. This is a fundamental utility, not a luxury, and their inability or refusal to fix it in a timely manner shows complete disregard for tenants. Management is unresponsive, dismissive, and slow to act even when issues are clearly urgent. Communication is poor, follow-up is nonexistent, and tenants are left in the dark while paying full rent for substandard conditions. The stress and disruption this has caused is unnecessary and avoidable. No tenant should have to chase a management company just to confirm whether they can take a hot shower. If you value basic accountability, livable conditions, and competent property management, avoid this company.

Experiencia negativa: I’ve had ongoing issues with this management company since moving in, most notably the repeated lack of hot water. This is not a one-time inconvenience — it has been a recurring problem over a long period of time and has made the apartment unlivable at times. Communication from management is poor and slow, even during urgent situations. There is little follow-up, no clear timelines, and no sense of urgency when basic necessities like hot water are unavailable. I’ve had to repeatedly reach out just to get updates before the office closes. This situation has caused unnecessary stress and disruption to my daily life. For the amount of rent charged, tenants deserve reliable utilities and responsive management. I would not recommend this company to anyone looking for consistent service or accountability.

Experiencia negativa: Honestly the worst management ive ever experienced. I moved in july and did my initial walk through. Noticed a small stain from a leak in corner of my living room. I reported this stain getting bigger every month. Until finally during the winter storm the ceiling caved in. They came cut the hole and left it open for another 2 week during multiple storms. They told me "have empathy its christmas" and "just file a claim with your renters insurance" not to mention, the heat in the building only works "sometimes" and the mice are rampant which they send out an "exterminator" who just puts out 2/3 glue traps from the hardware store and says "if you catch one call and ill bring a new box." They are never in the office do good luck reaching out to them. They wont return your calls instead They will send you a text message after they close so u are not able to respond. They ask for 2 deposits and most likely bc they will look for damages after u move that were there before you. So if you move in photograph and film EVERYTHING. Bc they are scam artists.

Experiencia negativa: This apartment group is literally traumatizing people and making them literally sick. A nightmare with no accountability. They expect to be paid but not to do their job. No electricity, no hot water. Ceiling leaks, mice, roaches, spiders, centipedes, large ants. Peeling walls. Floors come up with rusty nails. Human feces floods in basement multiple times and not cleaned up for weeks. Illegal wiring, main doors get jamed and locked. No safe exits. The list goes on! This does not even scratch the surface. Do not rent here. I literally have ptsd from my experience here.

Experiencia fantástica: I had a great experience working with Jason Childs from Imperial Management Group. I had to move quickly, and he made the whole process fast and stress-free. Jason was professional, supportive, and made sure I found exactly what I was looking for. I highly recommend reaching out to him if you’re looking for a place — he’ll definitely take good care of you!

Experiencia positiva: I’ve lived at Cliveden for two years now . Haven’t had many issues at the complex I’ve enjoyed my stay overall. But I will be moving because the rent is just so high.

Experiencia positiva: I’ve been here almost two years and haven’t had any issues. Though, maintenance can be a little more timely to requests. Other than that, I’m renewing for a third year!

Experiencia fantástica: Very accommodating like living there I have stayed in two apartments buildings liked both

Experiencia fantástica: Been living here the past 5 years now and you could definitely do worst. They show up pretty quick when it’s time to fix things and I’ve never had a issue with management if you moving in the appliances are new as my neighbors have moved out twice and I’ve seen them refresh the appliances each time.

Experiencia negativa: The worst thing I've ever did was move into the Washington Ln apartments. Everything was cool. We were getting the run around alot the garage door key for about 3 months. Finally one day it was left on the top of the door frame. No one called to give it to me. We go to the garage it doesn't stay open, the handle is being held together with a piece of rope, and it's coming off tracks. I call and tell them hey it's broken can someone come fix it. They say ok. We go back and it's on the tracks so I'm like ok. A friend came over and parked in the garage and the door fell on their car. Busted out the windows. They wouldn't talk to me about it. My fridge died, it was the worse getting them to replace it. I left

Experiencia positiva: Great neighborhood and close to public transportation

Experiencia fantástica: 10/10

Experiencia negativa: My building’s hallway ceiling and my air conditioning unit in my apartment are both leaking substantial amounts of water. This is just one of the many issues I've had with leaks while living in this apartment that weren't addressed in a timely manor, resulting in unnecessary damage to my apartment and belongings. As I mentioned, my air conditioning unit and the building's hallway ceiling are leaking, and the floorboards in my apartment's hallway closet are rising up from the leakage and there is definitely mold growing in that closet now. It often feels like this management group doesn't take my concerns seriously, even when they’re safety hazards and affect my quality of living. I do not recommend renting with this group. I really hope that they respond to me soon and help take care of the air conditioning unit leaking because soon it will affect the tenants living below me too. The pictures I've attached show the water leaking into my apartment and of the water leaking in the hallway.

Experiencia fantástica: I am happy at Cliveden. It has its ups and Downs. But my apartment is lovely and if I need anything fixed. They do come..

Experiencia fantástica: Amazing building

Experiencia negativa: I went online to showmojo to schedule a tour to see a two bedroom apartment. My tour was at 11am on a Sunday, at the Oliver Hall 6100 Mccallum street apartment. One of the staff members text me to confirm if I was still coming. Of course I confirmed. Get there no one showed up. Then I called to speak to someone he hang up on me, when I told him this is unprofessional. Then I called again and got a female that was nice. She was trying to figure out away to help me. Of course I didn’t get no one’s name because they so unprofessional. They answer the phone HELLO, no name. It’s sad that this the way they conduct business. I’m happy this happened. This is definitely a sign.

Experiencia negativa: Scheduled a showing for an apartment and no one showed. Called the office and was told to wait and they would call right back with answers and guess what....No one called me back. Had me waiting in the cold after I confirmed with multiple texts from their "automated system". Poor customer service.

Experiencia negativa: am writing to express my serious concerns regarding my current living situation at Pastorious Court. Unfortunately, I cannot recommend this place to anyone due to the ongoing issues I have experienced as a tenant. The state of the halls is unsatisfactory, and attempts to communicate any maintenance issues through messages have gone unanswered. We have dealt with multiple leaks that have taken weeks to repair, and the mailbox doors remain broken. Currently, I am facing issues with my stove, which is not functioning, and we have not yet received any response regarding this matter. Additionally, I have noticed that the water temperature sometimes fluctuates unexpectedly. Given that the rent for our two-bedroom, one-bath unit is $1,750.00, I find it disheartening that the quality of living does not meet the expectations set during the initial showing. It is unfortunate that while the apartments appear clean and well-maintained at first glance, the reality upon moving in has been quite disappointing. This is in response to your response. We never received a text concerning the water. I have 2 Urgent emails in the portal, that no one has responded 2 in over a week. Hot water is a part of the lease agreement and we do not have it. Instead of responding to reviews, how about treating your tenant with respect and work on the hot water problem

Experiencia negativa: Heating up the water in a pot again this morning because it's too cold out to take a cold shower. I have sent several emails and work requests to my landlord but this keeps happening, every other week, we do not have hot water. We are avidly looking for a new place. I have never experienced such poor service from a landlord before, maybe they are trying to get rid of their current tenants. one star is too much at this point BTW, I called the number and put in an urgent request and still no hot water. None over the weekend and none today as well. These people do not care at all. they are the worst!

Experiencia fantástica: Was a great experience. the unit is nice and I owe it all to Jason Childs he was excellent help and anytime I needed him or to reach him for anything pertaining to the apartment he was always ready and available a great guy

Experiencia negativa: Thank you for your response, but I have to say, your apology and promises of improvement feel hollow given the ongoing issues I've faced during my time at the property. While I appreciate that you are committed to learning from it, this isn’t the first time these problems have been raised, and from what I’ve seen, no meaningful changes have been made. It's not just me—there are current tenants who are still dealing with the same unresolved maintenance requests, poor building conditions, and lack of communication. Many of us are writing the same reviews because we are all experiencing the same frustrations. The promises made to us were never kept, and the situation only seems to be getting worse. I’m glad to hear that you're "reviewing" these issues, but actions speak louder than words. If this is truly a priority for Imperial Management Group, it needs to show in the way tenants are treated, not just in empty reassurances. I wish you the best in addressing these concerns, but my experience has made it clear that significant change is needed for current and future tenants to feel heard and respected.

Experiencia negativa: I recently moved out of an apartment managed by Imperial Management Group, and I feel it’s important to share my experience to warn others. During my time there, I faced multiple serious issues that were never properly addressed, despite my best efforts to get things resolved. First and foremost, the roof and ceiling leaked for months, causing significant water damage and leaving my apartment damp and uncomfortable. I even had mold growing in certain areas, which posed a serious health risk. I made numerous repair requests, but nothing was ever done. When I followed up, I was met with silence or vague promises that never materialized. Beyond that, the building itself was in poor condition. The hallways constantly smelled like trash and cat urine, creating an unpleasant living environment. Trash was often left at the back door, and the overall cleanliness of the building was clearly not a priority for management. The situation got even worse when I began pushing harder for repairs. I contacted the city's License and Inspections department multiple times, hoping they would help get the necessary repairs done. In response, Imperial Management Group became hostile and even *threatened me with eviction* for “non-payment” after ignoring the request for repairs. What’s worse is that I had been submitting maintenance requests through their resident portal, but many of those requests were either deleted or completed. This was not only frustrating but also deeply unprofessional. Instead of addressing the issues, they filed for eviction against me. Thankfully, I won, but it’s telling that they were willing to go to such lengths just to avoid making the necessary repairs. By the time I moved out on Saturday, they had already started renovating my apartment by Monday. It’s clear they were more interested in preparing the unit for the next tenant than in addressing the long-standing issues that had been affecting me and other tenants for months. I cannot recommend living in any of Imperial Management Group’s properties. They refuse to address maintenance issues in a timely manner, and their management is unprofessional and dismissive. Many tenants in my building had lived there for 10+ years and had similar complaints, but nothing ever changed. The previous management group was no better, and it seems this family-run operation simply continues to run the buildings poorly. Also, calling the office is just going to do nothing but piss you off. They just say, we are going to inform management. If you’re considering living in one of their properties, PLEASE BE CAUTIOUS !! Any apartments on the third floor, especially. If it rains or snows, please believe you will have water coming through your ceiling. The lack of maintenance, unresponsiveness to repair requests, and the overall hostile treatment make it clear that they do not prioritize the well-being of their tenants. I just want to make sure others don't go through what I did for 2 years with this management group. I lived there for a total of 4 years.

Experiencia fantástica: If I had to sum up my experience finding a place with Imperial Management Group, I have to say it was amazing. I’m having a baby in few months and the process was fast, and the place fit the criteria of what we was searching for. I have to give a special shoutout to someone on their team though, thank you Jason . I recommends if you going to check out imperial management group for a place, ask for Jason Childs , he going to make your experience quick and just give you that confident and support through your journey. Thank you again Jason and Thank You Imperial management Group, my family happy.

Experiencia negativa: THIS PLACE IS A RENOVATED SLUM!!!!! I have been living in their Cliveden property for two months. The hallways are filthy and they do not have a cleaning company so the trash just piles. Food sitting in the halls and the laundry units barely ever work. The mailbox where peoples personal mail is located is always left open. They have been doing work on the roof for the last two weeks and now my ceiling has five holes and leaks in it. They never notified residence there was a roof leak or that they would be over our heads banging for hours on end. And now my ceiling is leaking out of no where. I have been reaching out to emergency maintenance for ten days with no response. The leasing office has not updated me on anything that is going on and everyday there is a new hole. They answer the phones as though you are bothering them and that's if they even answer. I was not told there was anything wrong with the roof when I moved in and now Im expected to live in a flooded unit until they figure it out. BUYER BEWARE DO NOT MOVE HERE !!!!!!!!!!!!!!!!! SLUM LORD AT LARGE! They have done nothing to help the issue or give me a solution. The are actually refusing to fix anything because of this review. I talked to my neighbors they said there was a shooting at the property months ago and the front entrance doors were never locked. Security is at an all time low. Update: I finally talked to the building manager today Joel and he lied and said they came to fix the roof in the first place only because I called. As I previously stated I didnt have a clue they even had a roofing issue when I moved in June 1 nor up until the point my ceiling started leaking. I only called once the leaking started after they were working on the roof. This was at least a week or two after they originally started working on the roof. They had been working on the roof well before I called and that's what started the leak. He then proceeded to say " oh you wrote on google correct" I said that has nothing to do with the issue at hand. His response was " your beautiful review, GO WRITE ANOTHER ONE" and hung up. This is the quality of the landlord you will get if you move here! Please take time to read all the reviews they are not false!!!!!! Find somewhere else to spend your hard earned money.

Experiencia fantástica: My experience was very helpful and good , Jason was very communicative and helpful throughout the entire process , I just moved in today , love the place . Thank you

Experiencia negativa: If i could give zero stars i would ! I been living here since May and have experienced numerous leaks and black mold in my bathroom ( which they didn’t wanna fix) . Maintenance does not answer the emergency line at all! This is completely unacceptable. We are experiencing another leak in our bathroom and our text and calls are being ignored ( i know they’re being ignored because the man has his read receipts on)

Experiencia negativa: i live in Kings apartments. Don’t be fooled by the features of the apartment, you’ll be infested with mice all year around and management won’t do anything to accommodate your complaints.

Experiencia negativa: U can’t get though to maintenance, can’t run air conditioner the circuit breaker keeps blowing. Earwigs are all over in people’s apartment and lights come on when it wants too.

Experiencia negativa: These people are awful. Their properties are covered in trash, they never clean out the huge dumpsters, there are mice and rats everywhere - inside and out! So many complaints have been filed with the City but they just pay the fines and keep going with no consequences. Their 262 E Cliveden apartment had TWO SHOOTINGS this weekend - separate incidents too! It's crazy. They are slumlords!!!!!!

Experiencia negativa: If I could give 0 stars I would. Management is absolutely horrible. I’ve made several noise complaints for about 5 months and they have done nothing to support the issue. Another tenant is breaking the lease in regards to quiet hours and they do nothing about it. In fact, they gave me the tenants number to have a “peaceful” conversation. That’s a breach of confidentiality and I will not let another tenant have my personal info. Also could put someone in danger by doing this. Completely unprofessional and unethical. I have been in contact with a lawyer regarding concerns and was told I have a case if I would like to proceed. I am currently in the process of terminating my lease and will ensure I have 0 penalties. Whoever owns this company, get it together, you’re doing an absolutely horrible job.

Experiencia negativa: If you are accustomed to no water every couple days for “ repairs “ this is the place . Keep a few gallons of water on hand at ALL TIMES . One of those business types . All money . Now they just started charging for water on top of rent which is illegal and then they charge 50 dollars every year for “ clerical reasons “ lol. I wish it was fiction but they make up charges to get more money on top of their annual rent increase like their renewal fee of 50 dollars . Then they wonder why half their tenants are pending eviction . If you love being nickel and dimed over made up charges you have hit the jackpot . The hallways looks like a horror movie but they make the units nice which doesn’t make sense . It’s a place . I will leave it at that.SMH

Experiencia fantástica: Jamir was my agent. super helpful. responded to my emails and got my application accepted super fast. all my other interactions from the management company were very efficient and they helped me with every step of the process.

Experiencia fantástica: The Agent who helped assist me look for my apartment was Jason Child’s. He done a spectacular job with finding the perfect option to suit my needs. I’m very pleased with the services he provided! Thank you..

Experiencia fantástica: I recently had the pleasure of working with Imperial Management, and their exceptional service exceeded my expectations. From timely maintenance to transparent communication, Highly recommend stress-free property management.

Experiencia fantástica: The best!

Experiencia fantástica: For me this is a great company offering opportunities & awesome housing at affordable prices for families. They even offer discounts throughout the year that anyone can take advantage of and save even more money. (At the time of this post , with a pre approval you can move in with only 2 months!) In my experience they address issues in a timely manner especially considering being a sizable company. They move forward quickly with the leasing process and offer many options with desirable locations as well…in all fairness I say do your research with any questions prior to making your decision, but I have to add again considering the locations, options, & the pricing they are at the top of the list for anyone interested with housing needs.

Experiencia fantástica: always a pleasure dealing with them. resolved any issues in a timely manner

Experiencia fantástica: Nice buildings. Friendly leasing staff. Responsible property manager.

Experiencia fantástica: Pleasure dealing with them

Experiencia fantástica: Best service makes everything a smoothly experience

Experiencia fantástica: Their professionalism, attention to detail, and commitment to customers’ satisfaction truly set them apart. From finding the perfect property to their responsive and friendly team, every step of the process was seamless. The place is always clean and the maintenance guy is always quick to respond and fix the issue. I highly recommend Imperial Management Group to anyone seeking top-notch property management services.

Experiencia fantástica: Was very impressed with the management. we needed a repair done and they came prompt, fixing all the issues in a timely fashion, this was the best management that I dealt with so far, we highly recommend them.

Experiencia fantástica: Great place love my new apt and maintenance on point t everything new floors newbathroom newkitchen good stuff

Experiencia positiva: I moved into my apartment August of 2022 and have had nothing but the best customer service. I called for maintenance once and they were very prompt in responding to my concern. The president seems to be a decent guy which I have not experienced anything other than a straight forward conversation with politeness. I love my place of residence it's quiet, no issues.

Experiencia negativa: The guy that answered the phone is very rude. They tried to keep my security deposit. And I had to call maintenance so many times. And when they finally came. The issue was not resolved.Washington lane duplex apartments need new management.

Experiencia positiva: Almost impossible to get somebody on the phone here.

Experiencia negativa: As a current tenant I wouldn’t recommend. Every year like clock work during the fall/winter the heat goes out. Then the hot water. The last time it happened it lasted for 2 weeks!!!!!! Come on man it’s Christmas and I’m sure their homes are nice and heated with hot water.... quick update heat was finally fixed in February... please don't come here they don't care about your family or you. This building was deemed unfit for human occupancy on 11/30/22. Not sure if it's still there but I got the darn photo

Experiencia negativa: I would never recommend anyone to move here. Read the reviews they are right. Every year during the fall/winter the heat mysteriously goes out. Major safety issue as my kids kept getting severely sick from it being so cold in the apartment and building. We are forced to buy space heaters with barely a credit for our electricity/rent. Emergency maintenance is NEVER around, they are VERY lazy workers and most of them do not speak English at all. Here it is Feb 7 2023 and we have went the whole entire winter with NO heat. They keep promising a boiler which just doesn’t arrive. By the time it gets here the winter will be over! They seriously need to be managed under someone else and stop being so cheap from all the money people pay here for rent . They seriously need to have the news or L& I called on them

Experiencia fantástica: Great management company, always quick to respond and take care of any issues. Definitely recommend!

Experiencia fantástica: Every time I had a issue it was resolved right away amazing service

Experiencia negativa: I moved in June 2022. The first week. My bathroom ceiling started leaking, took them forever to repair. In November they redid the fire escape and it came through my kitchen wall. It’s now middle of January and the entire building still has no heat. We were given space heaters that make your power go out when you use them. And the president like to arrugue with tenants instead of fixing and helping us.

Experiencia fantástica: Very helpful for resolving issues and problems

Experiencia fantástica: I recently moved out I never had any issues very quiet I did call maintenance and the issue was fixed by the time I got home from work I found Joel and Rob to always be very professional I had to move due to medical issues but I truly enjoyed my apartment I would recommend this apartment development

Experiencia negativa: Do not rent from here. They do not respond quick enough for important maintenance issues. Customer service is absolute trash. I can barely ever get a response from anyone. My heat was off in freezing weather for a month and they failed to give me a reasonable credit towards that. Do not rent from these people !!!!! I can’t wait till my lease is up .

Experiencia negativa: As a current tenant I have only had issues with customer service. Upon the new management taking over my apartment specifically wasn’t signed over for gas and electricity when it’s included in your rent. I came home to my power and gs being cut off because according to peco the management hadn’t paid the bill and I was unable to get any help at all for an entire day all of my food in my home is now wasted hundreds of dollars. I have yet to recieve an email or call from the management to correct the issue.

Experiencia negativa: A few weeks ago while I was taking a dump my ceiling fell in my bathroom. They patched it with a plank of wood and said they’ll come to our sheet rock. They can’t fit my schedule and or not let me know theirs so I can work with them, I do not trust any of the sketchy maintenance men. A few days ago my living room ceiling fell exposing black mold. My wife had an allergic reaction and I rushed her to urgent care. This is at Rose Court. Don’t worry her trust these slumlords.

Experiencia negativa: As a current tenant, I reached out to the building manager, Joel, to inform him that the proper steps were not taken and a maintenance person entered my apartment without any warning. He claimed that they do not have to inform tenants of "emergency repairs" and that the voicemail I received was not necessary. It is the holiday season and I have many presents in my home, if any were to come up missing, I would have never known a maintenance person was in my home. So I am making this review to let anyone who may be interested in the Imperial Management Group, to be vocal about your requests. The building and apartment are fine, the company needs better customer service and professionalism.

Experiencia negativa: Terrible place. Never clean. No hot water. Everything breaks. And rodents and roaches are a huge problem.

Experiencia negativa: Don't use these people they are Scammers they take people money and don't rent u the property.