5 West Group

Experiencia negativa: Tried renting from a property in Ohio. Victoria village on sunny ct The leasing agent were horrible They didn’t know what they were doing Wanted and asked for things that were impossible. Like doing the application online and then providing hard copies of bank starments ect. And not letting me and my wife input them online which makes no sense Wanted a link sent to their office so they could acsess my personal information for my paystub instead of accepting the one my manager gave me to give them Very bad business practices and they should be severely checked by the BBB

Experiencia negativa: Ownership is awful.

Experiencia negativa: This agency is extremely unprofessional and unqualified. I’ve been trying to get in touch about touring an apartment and getting a lease started for the past few months. I’ve been met with nothing but a dismissive demeanor from everyone that I’ve spoken with. I am extremely upset with the service, the team has provided. Do yourself a favor and look elsewhere.

Experiencia negativa: My apartment bathroom has been flooding since August 14th, 2024. I have left multiple service requests, called the emergency maintenance line, called the leasing office, emailed and called the property manager. I have done everything. And today the leaking has spread to my kitchen. Now I live in a studio apartment so half of my living space is flooding. AND NOTHING IS BEING DONE ABOUT IT. I had to call the fire department to get the electricity turned off because the water is leaking through active electrical fixtures. I have been told that maintenance is on their way/ will fix this issue repeatedly for the last 3 months. AND NOTHING HAS BEEN DONE. I will be calling the building inspector and getting a lawyer. DO NOT RENT FROM THIS COMPANY!!! So the management came and fixed my bathroom ceiling, the very day after this google review was posted, over about a week ago. I *thankfully* haven’t had any other maintenance issues. However, after all of the leaking and damage to my belongings, I did not receive any type of compensation or discounts on rent. And upon renewing my lease, I was forced to pay a deposit even after all of the issues I had for three months. Management says there is nothing they can do for me even though I paid full price rent for the three months where my apartment was leaking. Management also does not answer their phones. You have to call repeatedly at multiple times of the day just for a chance to talk to someone. This company is incredibly unprofessional and only do the bare minimum.

Experiencia negativa: Was told to contact them and given an email no reply it's been over a month. I'll see if a lawyer has better luck Edit: called was told someone would be in contact again but no one has been. Been over three months now since I was told someone would get back to me. They just avoid answering till statue of limitations is up to resolve issues

Experiencia negativa: Sandstone Creek apartments went from affordable and decent to expensive and poor.

Experiencia negativa: They don’t return calls, are saying they are going to reimburse me back my deposit since I never moved in and nothing… they claim this number is just a call center but only one incompetent person answers the phone…. Be prepared to get a lawyer is u rent from any of their properties in Indiana or Ohio…

Experiencia fantástica: Wonderful company to work with. Very supportive and transparent with stated goals. Very generous in rewarding goal accomplishment. Great corporate support.

Experiencia fantástica: Kayla the property manager is absolutely great! She is so efficient and responsive, she is absolutely one of the best property managers i've came across!!

Experiencia negativa: I called your number listed about a concern at one of your properties. I was told that it was only a call center and the only thing they do is tell people to send and email. There is no point in having a number listed if the people answering can’t help with anything. The individual answering was very unprofessional and had a rude tone. It’s sad this is a multi million dollar company and are basically slum lords.

Experiencia negativa: I'm currently renting from one of their apartments. Let me just say I've been miserable. They're rude don't fix anything you walk in the office and there is a child playing on the computer where all tenants information is. They have their pick and choose. Loud noises from neighbors with music,stomping,yelling,fighting outside. Nothing gets resolved They keep a blind eyes. Flooring coming toilet over flows all the time. I'm stuck in this lease

Experiencia fantástica: Great place to live

Experiencia fantástica: Great experience with my old property managerJen she was amazing, Pam was okay, the new property manager Kayla is amazing also. No complaints from living in Akron, Ohio for 2 years.

Experiencia negativa: this company never answers their phone. you can't ever get in touch with anyone you can only leave a message and no one ever calls back. I have been living with water filling up in my tub and running over onto my carpet and also coming up in a hole on my kitchen floor. Horrible company to rent from

Experiencia negativa: Garbage behind the dumpster, in the last week! This is disgusting. Garbage in the hallway, paint spill.....what! You get what you pay for!

Experiencia negativa: Do not and I mean do not rent from these people. They are one of the most scammy companies I have ever dealt with. Also, while living there we never had our mailbox fixed (which Pam told us was going to be 2 days) then told us it was our problem. Then a women (Sandra Willis) I have never heard of contacts us saying they are not using our security deposit to fix damages because we moved out early, and that we owed money to them. Furthermore., the parking situation is horrible. You are not able to leave the apartment sometimes because people have you blocked in. Save your money and rent somewhere else because this turned out to be the worst mistake I ever made. Finally, don’t try to contact them because they will never respond to you at all, and they never answer the phone. So please do not rent from these people. They have around 10 properties around the Akron area, and all the same stuff happens at all of them

Experiencia negativa: Can some please get in contact with me, I filled out an application and was denied I was giving a credit report called the creditor and of course he said that this information wasn’t accurate and I can have them call ( 5 west ) or the leasing company to confirm funny nobody emailed me back or called but was ok with taking my application fee! I’m so done being nice you get taken for granted, all these companies do is take your application fee and never call you back never respond and give you false denial letters, I’m already overwhelmed and falling into depression I’ve applied at 4 of your location’s and only one sent me an denial email with false claims after I asked for an update

Experiencia negativa: crooks edit: reached out. NO response.

Experiencia negativa: Mal mantenimiento y administración (Wateredge en Lorain). Desde que se fue Glorie TODO decayó. El administrador (Angel y ahora Tom) nunca estaba y para que arreglaran algo se tardaban un mes o nunca iban. Tardaron de tres a cuatro meses en devolverme el deposito. Tuve que llamar a las oficinas de la corporación en NJ para dar la queja y me devolvieran el deposito.

Experiencia negativa: Completely unprofessional and rude. Impossible to reach anyone accountable for anything. Feels like a shell company with offices everywhere and nobody can help resolve anything. They said they would repay a security deposit in full (in writing) and then, after it never came and multiple phone calls, emails, they "REVISITED THE PROPERTY" weeks later, and said that money was OWED! Ridiculous and illegal. Lawyer time. DO NOT RENT FROM THEM

Experiencia negativa: The most unprofessional team I have ever encountered. The people they hire are rude, rough, and belong in a truck stop diner, not managing a property. No one answers the phone and you can rarely get an email reply. DO NOT RENT WITH 5 WEST GROUP!

Experiencia negativa: Update - of course I called and left my information again requesting a call back to rectify the problem and NO ONE calls back. DO NOT RENT FROM THIS COMPANY, after taking over the property location my daughter rented at they never opened the pool, left a broken down car with glass all over the parking lot sit in front of their building and never removed it, there was no upkeep of the property and it look completely trashy when she moved out. They do not take care of the property and totally disregard their tenants. You can find a much better place to rent from, my daughter did, and not have your Money stolen from you. Read the other reviews on here they do this to everyone!! Reporting them to the BBB and will continue to WARN people to stay away! My daughter and 2 roommates rented from this company for two years. I was the co-signer on the lease. They paid the rent on time every month, never caused any problems, gave ample notice when moving out and left the townhome in better condition then when they first moved in. This company has refused to send her deposit back even though she was told the place was left in impeccable condition, as well as they are refusing to return a rent payment that was accidentally paid for the next month after moving out. They moved out on July 31st of 2022. No one from this company will call back and the local company keeps saying it’s up to the corporate office. I would avoid renting from this company at all cost. They hold no accountability for anything and will steal your money. I would give them 0 stars if it would let me. Ohio law states 30 days is what a landlord has to return your deposit after moving out. Obviously this company believes they are above the law. You will be ripped off by them too, so think twice before putting yourself through this.

Experiencia negativa: DO NOT RENT!!!!!!! We live in Stone Creek in Cincinnati, OH and we found black mold growing in our 1 year old’s bedroom and they refuse to do anything but slap a minor temporary fix on it because they do not want to spend the money! My baby has had congestion and breathing issues since we brought him home and now we know why! They will do nothing to actually fix any problem you have but will still expect you to pay a ridiculous amount of rent for a slum style apartment. If you think you want to move here, trust me you don’t!

Experiencia fantástica: Briana at The Meridian is amazing. This company is blessed to have her!

Experiencia negativa: Please do not rent any properties managed by 5West Group. This is a very unprofessional company. The apartments that they manage, Heritage Green Apartments in Louisville Kentucky will not respond back to my phone calls and email. Their management Team and Regional Manager owes me a refund back for my deposit 2 weeks ago and I haven't heard back from them. I'm going to file a BBB report and hire an Attorney. On August 12, 2022 I called their corporate office phone number and it was disconnected. Moreover, as of August 16, 2022 it is still disconnected, unbelievable!!!

Experiencia negativa: This property management group is a joke and they do not care about their tenants that rent from there apartments. I just recently moved into a 5 west group apartment in Ohio. The apartment manager was notified upon first move in July 29 of some plumbing issues with the toilet and was reassured it would be fixed. As of 08/03 I had raw sewage in by bathtub and toilet that is continuously filling up and the horrific smell has finally made me leave to get apartment. The management company has been notified since the problem first arose and still nothing is fixed. Other tenants in my building have sewage coming through their floors, walls, and ceilings.

Experiencia fantástica: Someone got back with me ASAP... Stay Tuned!!

Experiencia negativa: DO NOT RENT FROM 5 WEST GROUP! Our air conditioning has been broken for almost 6 weeks now! We have sent multiple certified letters, multiple messages through the renter's portal, multiple voice mails and texts, all of which have been ignored! We are now making our rent payments into an escrow account with the municipal court (current renters who are also having problems: check with your local municipal court for rent escrow procedures--don't give 5 West another dime until they take care of you!). However, they are still refusing to fix the problem! This company is terribly run, shady, unlawful and will make your life miserable: AVOID THEM AT ALL COSTS!

Experiencia negativa: This company is a joke. I rented at one of their apartments in Ohio. I moved out and took a video walkthrough when I left. The place looked really good. They decided to keep most of my deposit for petty items. That wasn't even the worst part. When they said they mailed the deposit back I am still waiting over a month later. I have left numerous messages, I have emailed the property manager along with the company itself. I have never heard back from anyone. I'm not even sure if the check was lost in the mail or not even sent out at all. Its weird, If I owed them money for this long I'm sure id be in collections by now. I hope you never have to deal with them for any reason because you will never hear back.

Experiencia negativa: DO NOT RENT FROM 5 WEST GROUP. Many previous lawsuits I looked them up myself the legal documents. They do not your return deposits. Broken doors, mold, & trash covering up the premises/lawn. Corporate office does not return phone calls. Previous tenants have filled legal actions against the company and reported them to several different agencies for many reasons.

Experiencia fantástica: Danielle was very professional and polite. Great customer service

Experiencia fantástica: Danielle was very friendly , walked me through the leasing process.. I look forward to renting with this management company

Experiencia fantástica: Danielle Boron Is the Best

Experiencia fantástica: Danielle Boron

Experiencia fantástica: Danielle Boron

Experiencia fantástica: Danielle Boron was very professional and helpful with any questions I had!

Experiencia fantástica: Danielle was very helpful and patient with me and all my questionsgreat customer service.

Experiencia fantástica: Danielle Boron my property manager, in Canton, Ohio,is very professional and takes care of our tenants problems

Experiencia fantástica: Simply Amazing & Danielle Boron is the BEST!!!

Experiencia fantástica: Danielle Boron was very professional when I contacted her about information about a property. She gave me all the help and assistance I needed. She went above and beyond her title and I appreciate that.

Experiencia fantástica: Danielle Boron is the absolute best definitely recommended to speak with her

Experiencia fantástica: Danielle boron legends point . She is a honest and professional with a bubbly attitude.

Experiencia fantástica: Danielle boron for legends point

Experiencia fantástica: I never had any issues getting touch with anyone. Danielle was great ! She my favorite

Experiencia fantástica: Danielle boron works at legends pointe is amazing

Experiencia fantástica: Danielle Boron was very helpful and responsive to my needs. Great Management Group!

Experiencia fantástica: Danielle is amazing! So personable and professional!! We are highly satisfied!

Experiencia fantástica: Molly in canton was very helpful!

Experiencia fantástica: Molly in Canton was very professional, respectful, and very helpful! Thanks again molly!

Experiencia fantástica: Great experience thanks to Molly in Canton. She has been nothing but friendly and very professional!

Experiencia fantástica: I’ve had nothing but a great experience! Molly Eastham has been wonderful to work with! She is professional, friendly and extremely helpful!

Experiencia fantástica: Molly in Canton was professional and courteous.

Experiencia fantástica: Molly Eastham was great and very helpful!! Highly recommend!

Experiencia fantástica: Molly Eastham was very friendly, helpful, and informative!

Experiencia negativa: This building has no air for the last 2 years sometime no heat fixing things is a problem having problems with neighbors they don't deal with it to the point will you have to move your bed and your living room the police was called made a false report management did nothing also management is very nasty also problems with getting in touch miss someone from the office and no one responds not a good place to live

Experiencia negativa: They kept my 600 deposit money

Experiencia negativa: Do not rent from these people. Absolute criminals

Experiencia negativa: Terrible company. Do not rent from 5 west. slum lords. Pending lawsuits.