AgentOwned Realty

Experiencia negativa: DO NOT USE - I was lied to by agent Shon Lindauer that it is illegal to view / purchase homes without an agent and lied that it is illegal for him to show homes without an exclusive buyers agreement. He also lied saying "if the agreement doesnt work I can void it no biggie" He argued to show me only homes in areas I said no to. I found a home on my own which he was unaware of. Instead of submitting a low offer as I had discussed, he posted videos of the home on social media to promote it further even after I declined dual agency. So not only was I misled into signing a contract he also breached the contract and is now REFUSING ro void the contract as promised. 8 months now locked into something I cannot get out of. DO NOT USE THIS OFFICE

Experiencia fantástica: The best realtors in the area.

Experiencia negativa: I WISH I COULD GIVE NEGATIVE STARS The property manager repeatedly harasses and bullies tenants. She has threatened eviction multiple times without justification. She also falsely accused me of stealing items from the rental property that I personally purchased and paid for. Despite my attempts to provide receipts as proof of ownership, she refused to review them. She is now threatening to take me to court. Additionally, she stood on the porch and stated, “I have a gun,” which I found threatening and intimidating. This statement raised serious concerns for my personal safety and significantly increased the anxiety and stress I experience when interacting with her. I printed a copy of my rental agreement and clearly identified which items were and were not included with the rental. She dismissed the document entirely, stating that the paper “didn’t mean anything,” despite the fact that it is the lease agreement we both signed. She claims to have a separate list of items but has refused to share it with me. Furthermore, she failed to conduct the required six-month walkthrough inspections. Based on this conduct, the property manager represents a significant liability to the company. Given the numerous reviews describing similar behavior from this office, I am concerned that legitimate complaints are not taken seriously.

Experiencia negativa: Been with them for over 5 years any inconvenience (replace fridge, fence fell down, ac unit needed replaced) raised the rent. Moving out 2 months before the lease is up they want a fee to put it back up and for me to continue paying on top of that till a new person gets in. Gave them more than a month notice we are moving after 5 years still not good enough. But surely they will keep the deposit and charge me smh ain’t no working with long term tenants they just want you to rent forever

Experiencia fantástica: Thanks for letting us present our homes!

Experiencia negativa: The property manager for our last rental place was horrible!!! We moved out and the place was clean and a month later they charged us for cleaning after workers had been in the house, left the front door open and everything. And I wasn't allowed to do the final walk through either. Kind of shady and just not right!!!

Experiencia fantástica: Brenda is just amazing!

Experiencia fantástica: The best place with the best Real Estate Service, ALL IN ONE.

Experiencia fantástica: I am an associate broker here and will do everything to help a client. Including credit repair.

Experiencia fantástica: I don't know why all the bad reviews. I had a WONDERFUL experience with the people from this company. Brenda was a sweetheart to me! She gave us suggestions on how to save gas with a particular gas station. She gave my son ideas on companies to work at. She told us all about the area. She was super awesome & very kind! Jen, her assistant was very polite & highly efficient! We were in constant communication thru text & email. Very responsive. I was moving from out of state and they helped me tremendously. I found an absolute gem of a place to live. So beautiful, clean, spacious & in a lovely neighborhood. Honestly I had a really really good experience. A+++++ Thank you Brenda & Jen! We are So happy here!

Experiencia fantástica: Arlene Wheeler is an excellent realtor. She has sold numerous properties for my husband & I. She is very professional, keeps you informed, & always goes the extra mile to sell the property & look-out for her client (s). I recommend her highly. Also, everyone in her office is helpful & professional. They work as a team!!

Experiencia negativa: Very rude. Throughout my entire experience with this company I only spoke to one nice person. Everybody else seemed annoyed to help me and answer questions, if you can even get a hold of someone on the phone.

Experiencia negativa: Absolutely THE worst Realty company there is. We rented through the Summerville Location for almost a year, and had the worst experience ever. Firstly when we moved into our rental there were several issues with the property (all things we mentioned within the first week of living there). One of those things was most of the lightbulbs needed replacing. They told us to go ahead and replace them, and they would reimburse us for those funds. NEVER HAPPENED. Washer and dryer missing hookups, and other things we had to replace or take care of with no reimbursement. Secondly, maintenance was never a thing. Whenever we reported maintenance no one would show up, or get back to us. We eventually just went directly through the landlord for that. Lastly, two months after the landlord decided to end his contract with this poorly run company (smart move on his part) they charged us TWO MONTHS RENT PLUS A LATE FEE!! So, that $3,000.00 out of our account after the contract was over! Jeanie Philbeck is the property manager, and NEVER answers her phone. She also doesn't get back to you if you leave a message, so don't bother. In short, our experience with Agent Owned realty has been horrific.

Experiencia fantástica: 100% satisfied!

Experiencia negativa: OK so recently became a tenant here and since, It has been nothing but hell to say the least! Not regarding the actual property we live in but dealing with management. Moved in late evening due to inconvenience of U-Haul and was informed electric will be in the home and all we would have to do is transfer it to our names. Upon arriving late after five around 9 o’clock again due to no direct fault of ours but that of U-Haul we were directed to drop our deposit off in a dropbox in Somerville in which we completed in order to receive our keys. Upon completing this task we were directed to go to the home and that the keys will be there in the lock box in which it was. Upon opening the door we found that the lights were not on and that the previous tenants had the lights turnEd off even though we were informed by the agency that the lights would be on, so we were stuck staying in a dark home unloading an entire U-Haul truck all in the dark and we had to stay in the cold (30 degrees that evening). I did message the agent back and asked her what we were supposed do since we had given our deposit and were assured that the lights would be on and it was freezing cold, she then informed me that she was confused as to why the lights were not on and that she will contact management in the morning. Now all correspondence leading up to this moment were pretty punctual prior to receiving our first month deposit, however once that happened and the agent realized that there was nothing apparently they could do to get the lights turned on that evening since they did not verify with the actual old tenants that it will be on like they informed us it would be, she then told me she will contact management in the morning and that was that. This obviously frustrated me (did I mention it was raining that night), and I informed them in a text message that I would be leaving a full review of my experience because this is the worst customer service and experience that I have ever had and that I will be speaking with management in the morning. Upon speaking to management the next day the manager proceeded to make me feel as if I had done everything wrong from continually cutting me off when I spoke to continually going and referencing policies in the lease and not taking any ownership nor showing any empathy towards my situation! She then told me that I was wrong for telling the agent that I would be leaving a review and referred to it as a threat. After a long back-and-forth conversation with the manager I finally gave in and informed them I would not continue to go back-and-forth I just wanted to have everything resolved and moving forward everything will be made in writing and even in this moment the manager proceeded to tell me where I was wrong and where they were right again never acknowledging where they were wrong. To add to this we realize that we had no trash can at home, and upon contacting them again the agent informed that we needed to contact the city to get our own trash can even though there was one at home and the old tenants took that trash can with them. Never have I moved into a rental property and had to purchase a trash can so maybe this is a new rule in Hanahan South Carolina or Charleston South Carolina but again we receive no help, they were very short and told us it was our responsibility to do so and apparently everything falls on the tenants. Management is extremely rude, unsupportive, and do not take any accountability nor the do they show any empathy even when they are wrong. Worst experience I’ve ever had and I’ve only been here two weeks SMH! I leave this review not out of anger and not out of spite but instead to be sure the owners understand what tenants are going through with their rental properties! If this is how the remainder of my Tenancy Will proceed I can assure you this will be my last and only with this agency. And a full video review will be coming by months end! WORST EXPERIENCE OF MY LIFE!!!!!

Experiencia negativa: First off, when we first rented our house, the house was disgusting. The walls had dirt all over them, the carpets were not cleaned(I shampooed them three times and the water came out black all three times) and there was burnt mattresses in the backyard. Now our lease was up Nov. 30th and we got an email saying we needed to pay Decembers rent so we called and Taylor Corbin answered and when my husband was trying to explain our situation she got an attitude with him and tried to argue with him. He had to tell her multiple times to be professional and he wasn't trying to argue, he just wanted to figure out the situation. Bottom line is they put the wrong date in the computer and thought our lease was up in January. So for a mistake they made, they are telling us we still HAVE TO PAY FOR DECEMBER! The owner is moving back in the house in December so it's not like we can just live there for another month. Do not reccomend!

Experiencia fantástica: I've been with Agent Owned rentals for 4 years now. They just found me another nicer home with more acreage out in the country for rent. Always answer when you call them and they have an awesome maintenance crew that comes out the same day if you have an emergency. I look forward to being with them for the years to come.

Experiencia fantástica: Great place to do business with

Experiencia negativa: This is only a few of the 74+ pics of the condition of the townhome when we moved in. After being promised it would be ready on the 1st, this was on the 3rd of the month! Then when we move out...THEY are charging US for cleaning the CARPETS that THEY NEVER cleaned before we moved in...as you can tell...they didn't clean anything!! Also, my son ended up in ER due to the 1" dust on ceiling fans - ALLERGIES!! VERY VERY BAD PEOPLE!!

Experiencia fantástica: Rate this place? Incredible, or I would not work here!

Experiencia negativa: I asked twice for a copy of their property management agreement and still have had no reply.

Experiencia negativa: I called to find out what services AgentOwned offered for property management and spoke to a lady named Brenda. She was very rude on the phone and acted like she did not have time for me. When she asked me my address she advised me to contact another property management company. I feel this was discrimination and I can not believe this is what your company stands for. Your lucky if I do not hire an attorney to sue this Brenda!!! I advise anyone looking for a property management company to stay clear of AgentOwned!!!!

Experiencia fantástica: Sarah is a wonderful and professional realtor! She is very kind and helpful also!

Experiencia negativa: Although I had to choose one star to post this review, I prefer NO stars! My husband and I sold our family home when we decided to downsize. Renting seemed an obviously good idea as we decided on where and how much we wanted to spend on our next home. Renting from Agent Owned Property Management was our mistake. They are deceptive, and negligent. We rented 105 Oakbend in Nexton. The house was filthy upon our move in arrival. The smoke detectors were loudly chirping and needing battery replacement. The water in the kitchen sink did not work for a week. The oven did not work for a month. The half bath toilet wobbled when in use. Although we paid for lawn care, the yard was cut only 4 times in a year, so needless to say the yard was a mess. The list did not stop until we moved our 12 months later. The majority of Items were never repaired. The realtor blamed the owner, and the owner blamed the realtor. We obtained legal counsel, but opted just to be rid of this horrific house and agency. Not only would I not recommend them, but also not their realty agency as they were also responsible. My advice is not to use/trust Robin Smith or Michaela Anthony ever. We did obtain our full deposit because they knew that would be the tipping point for a legal battle, and they were not going to win.

Experiencia negativa: If you're looking for someone to rent your property or manage it, this business does neither. Pathetic communication and even worse management. If you had your security deposit held you probably deserved it, and if you sign contracts without reading it then you definitely deserve it. Either way this company doesn't give a dam about anything but commissions. They keep their rental business going just so they have properties they can potentially sell.

Experiencia negativa: After renting for almost 3 years they kept a huge portion of our deposit stating that hanging pictures with a screw is not normal wear and tear. They are charging us to repaint basically for hanging a picture on the wall. They will not answer calls or return them When we tried to disputed the charges.

Experiencia negativa: I would advise anyone renting to stay far away from this company. I received $125 of my $1050 deposit back. I cleaned the place for 2 days and was charged a $200 “light cleaning fee”. I was then charged $650 to paint downstairs. There was one spot probably 8”x8” that needed repair. The rest was just minor stuff for living there over 3 years. I sent email asking if I need to paint and never received a response. If I would have known I was getting $125 back I wouldn’t have cleaned a thing. I have been going back forth with for almost 3 months about getting some money back. I finally get a call today that nope your not getting a penny more. This a very selfish company that I would not recommend to anyone.

Experiencia negativa: Zero Stars They have a very slow response time to emergency conditions. 100 degrees outdoor 90 degrees indoor. Day 3 Day 4... 4 trips to figure out compressor burned up Day 6... still no central air but have 2 tiny window units constantly running trying to cool house down Day 10... AC is now fixed... but trying to get anyone to return your call is like pulling teeth

Experiencia negativa: I can honestly say this owner is very dishonest. THey rented a place and said they would make repairs and refund money due to an extremely high water bill. Ralph is a liar, he avoids phone calls and does not keep his word. I currently trying to get his license pulled. They should not be in business as a property management company. If you are looking for a company to manage your property, this is not the company you want!!! They lie, they do not return phone calls and good luck getting your security deposit. I am currently taking them to Court to have my legal and ethical issues resolved. A dog can better manage property. No Stars

Experiencia negativa: I could not get hold of staff at this office for days with zero returned calls. They deducted 125$ off my deposit after the house was handed back for a broken door bell. The door bell was working perfectly when we handed back the house to the agent. Normally a defective door bell is for the account of the owner and so I have no idea why I have to pay for it. No one informed me prior and the check just arrived with the amount deducted.

Experiencia fantástica: Wonderful staff, Great atmosphere, an very reasonable.

Experiencia fantástica: What a pleasant surprise, i came by the Summerville rental office today and ran into a dear friend karen smith. I hope AgentOwned realizes what an asset they have with her. She has always been a hard worker and a pleasure to work with!!!!

Experiencia fantástica: The office atmosphere here is great! All the employees were welcoming and made me feel right at home, and that we made the right decision to go with Agent Owned. We highly recommend them.

Experiencia fantástica: Ms Karen and her staff go over and beyond what is expected of a company. I would recommend them any day.

Experiencia positiva: Agent Owned Realty is the business company that we have dealt with for our rental property! They trustworthy and understanding! They are very prompt to take care of our needs for servicing and problems that occur in our rental property! Their customer service is also top of the line! The agents that we have dealt with are kind and they make sure we are well taken care! We recommend everyone to work with this company for their rental property needs

Experiencia negativa: I rented a property from them for 2 years. It was awful from the word go. If I didn’t need the address to keep my child in his school after Dorchester 2 rezoning i would have never rented from these people. I made an appointment with Karen Smith to look at the rental for 7:30am. I know that’s early but if that doesn’t work for you don’t agree to it? I sat in the driveway until 8. Called Karen and she was clearly asleep‍♂️. Said she would be right over. 830am rolls around it’s now been an hour I’ve sat in the driveway so I call back and she says “my husband had to run a errand we only have 1 car right now” are you kidding me?? I’ve been there for an hour and had to call her twice. Unbelievable. She finally shows up at 9:30am. We do the walk thru for 5 mins. I really needed this address right then to not have to move schools otherwise I would have left at the first hour. In August of my second year I’m on Vacation out of town 8/18 and my phone rings it’s karen smith. She calls randomly and says “the property owner would like to know when you are going to pay the late fees and the utilities from 2016” i ask what late fees and what utilities?? I pay my own utilities what are you talking about? She says there were utility bills from when I first moved in 2 YEARS AGO and that I was late on my rent May, June, July, August 2018. The previous 4 months. I told her I’ve never been late once since I’ve been there and I have all my recipets from the cashiers checks from my bank to prove it but I’m on vacation right now so I don’t have anything in front of me. The professional/normal thing to say would be to call her when I get back and let’s figure this out but no she insisted we Keep taking about it and it pissed me off. I told her if I owe some utilities from 2 years ago WHY ARE YOU CALLING ME NOW? She was rude as hell the whole time about it too. So I tell her again look I’m on vacation out of town I don’t have anything in front me right now. She then gets even nastier and says well “are you gonna pay these late fees or not” I said hell no I’m not paying you a dime Bc I’ve never once been late and I’ll furnish the paper work to prove it! This lady then says “well if you aren’t going to pay we will go ahead and start the eviction process” I had some choice words for her and hung up the phone. The next night while still on vacation sleeping next to my other half my phone rings with someone calling me thru Facebook messenger at 3:01AM. I glance at it and silence my phone. No clue who it was. Woke up later that morning and looked back at it and it was some girl I had never heard of Cori Fisher. I look at her Facebook page and right below her piciture it says she works for agent owned on Main Street in Summerville! You have got to be kidding me! Then went to her friends list and typed in Karen Smith and there she is ‍♂️‍♂️‍♂️ Unbelievable I screen shot the missed call from cori and friends list with Karen smith on it for documentation. This is now harassment. I’ve heard from multiple people around town including some bartender friends of mine that Karen is like the town drunk around Summerville so I would imagine her and Cori were intoxicated at 3:01am when she called me. I had to find the property owner(he couldn’t believe all this) call the broker in charge and threaten court etc to get out of the lease and get away from these people. If you are a property owner or a perspective tenant. STAY AWAY!!! It’s very clear the last few reviews are friends or make believe. Who in the world uses a business and knows everyone’s name in the office. Do better guys. Flat out pathetic excuse for a property management company

Experiencia fantástica: Big thanks to Karen Smith and Michaela Anthony. These ladies helped me move into the perfect rental! They worked with me after hours and on weekends even though the office was closed. I reccomend AgentOwned Main Street for all your rental needs. They are simply the BEST!!!

Experiencia negativa: Please dont rent or use the people! They are crooks I left my rental property in impeciable condition and they stole half my security deposit. Roof was damaged due to a storm they never repaired it causing mold damage and now they took my deposit to use for repair. It took 4 months to get the AC semi-working in the property had a tech come out every month, lease was up and AC was still not repired. Karen Smith is a joke dont waste your time with her. I have begun taking the legal route and gone to small claims court also filed a complaint with the South Carolina Real Estate Commission. Believe what others say on here about the horrible services they provide read the reviews. These people deserve to be closed.

Experiencia negativa: If I could give NO stars I would. My experience with this office in particular has been exhausting, frustrating, and overall pathetic. We got transferred to this office after having to leave being managed by the Mount Pleasant office (totally different experience). The Summerville office honestly is so unbelievably unorganized my golden retreiver could have done a better job. First of all- we got into a house, and had a move in date but it was pushed back because the current tenants kept delaying their move out date. So when it came time for us to move in, nothing was fixed, or cleaned. The day before move in they were still trying to repaint the house and clean it. Also we never did a walk through with them, I feel it important to note this because they had not seen the condition of the property when we arrived to the house. If they had done a proper walk through with either the previous tenants or us they would have seen the AIR CONDITIONING DID NOT WORK. It is August!! So we called to tell them it did not work. It took ALMOST 2 MONTHS TO GET ANYONE OUT TO FIX IT. Then when they finally did get someone out there, they had scheduled it without asking us if the time slot worked. So I got a call while at work saying the repair men were looking to be let in!!! And no communication. Jennifer in repairs is the only one who ever communicates back and thank God for her. Karen and McKayla are useless. Fast forward to move out, we got nothing from them after putting in our month notice— then we get out and McKayla calls me with a larger than life attitude because the electric and water had been shut off already. I had called the office and emailed asking for a move out checklist, but no one ever responds to anything there. So we had to spend an extra $150 dollars to have the electric turned back on for her to see that lightbulbs worked. Then she never got back to us regarding her being done with the final walk though so we got charged an extra two days of us not even living there for electric. Now it’s been a month and we received not even a quarter of our security deposit!!!! We kept that house beautiful, never complained about the fact we got 1 key, no garage door openers (even though we were told we’d get some) things just not working properly etc etc. Somehow the charges added up to over 1,300 dollars for blinds and repainting. I’ve called 3 times now to dispute this and still have heard nothing. Again, if you enjoy headaches and generally rude people rent though them.. otherwise spare yourself and go literally anywhere else.

Experiencia negativa: I wouldn’t ever rent from Agent Owned again. Specifically Karen Smith. It was the worst property management I’ve ever used. She never answers your calls or emails. And then blames you. They kept a little over $200 for our deposit for having to change light bulbs and wipe down a wall. Which is ridiculous. We moved out with problems they never fixed when we first moved in, despite knowing about it multiple times. I would stay far far away! Don’t call the maintenance guy either, he’s her boyfriend. He couldn’t get the light off the ceiling fan to fix it, so he punched it and had glass go everywhere. I could go on and on with our issues we had them. So glad we moved away!!!

Experiencia fantástica: Love them! Just got into the Home I wanted! They are super accommodating.

Experiencia negativa: if I could leave a half star I would. I called Karen Smith several times over past couple months and I've gotten same results. the times someone did answer it was her assistant mikayla. I was told someone would call me to schedule a home tour. no one called. last time I called Karen smith she let it go voicemail and it was full couldn't leave a message. so I called from my wifes phone and she answered. told me there were 5 applications and it had been rented. which is a lie. it just came on the market day prior. if it was rented it would say that on website and they would take the listing down. also having 5 applications doesn't mean its rented. means there's alot of interest. background and credit checks needed for anyone over 18 gonna live there needs to be done. employment and income needs to be verified. no way it was rented. never seen such unprofessionalism. Agent Owned realty should have serious talk with this agent, maybe terminating. but this is what life has become.

Experiencia negativa: Moved into a house, paid rent on time every month. Was told in advance when my lease was up would, I need to move since the owners were moving back in. For 15 years, have always gotten my whole deposit back from all my rentals. These people gave me back 25% of my deposit. Tried to say a bunch of stuff was ruined, which included painting that was changed before I moved in. Took pictures and unfortunately couldn't find em at the time of move out. However I refused to accept the money they gave me and since I had to move, I didn't have the time to negotiate and they agreed to giving me 400 more. Which still was only 50% of my deposit in total. If I could go back I would never have rented from them. Karen was a complete scum lord. There were roaches in the stove and fridge in the move in pics and when I tried to get a new one, she said the owners said no. Well I asked them when they came by, they never said they wouldn't replace them, that they had no idea. During walk thru with them they said the house was fine but came to find out they charged reality owned (appropriately) for the walls being painted a non neutral color, so Karen Smith charged me some of the money. There were piles of debris in the backyard, a very dangerous porch with screws sticking up on move in, a squirrel in the walls and all the bannisters on the second floor and stairs were able to be pushed out, and so much more that took months to get fixed. None of that was like that when I moved out. When they had stuff fixed they left the old wood from the deck, screws and all laying in the backyard for months, got plaster all over the floor after fixing the hole I watched the squirrel make and also tried to say I caused water damage that was made when the water heater started leaking out of the pipe. Seriously, that's just tapping into the stuff I went through not to mention the time they completely didn't call or show up when they were suppose to do a walk thru. Good luck. I'm not sure how they have such a high rating because from my understanding they have a terrible rep for being shady like this. Wish I had known before hand.

Experiencia fantástica: Very helpful staff!

Experiencia fantástica: Amazing experience with Karen Smith! Highly recommended!!

Experiencia fantástica: They are a great team and they get the job done

Experiencia fantástica: My experience with Agentowned Mainstreet was amazing . They will really make you feel at home and they know how to take care of you . They are really a great team and they’ve made my family so happy this holiday season.

Experiencia negativa: If you want your security deposit stolen, rent from these guys. I’ve never seen an agency so hell bent on defrauding the customer. During our stay in the property we had 3 neighbors warn us about this company. They all said the same thing “Make sure you take pictures, because they like to take tenants security deposit” They tried to charge me for blinds that were already broken, luckily, I had pictures and got a refund even though it was well beyond 30 days. They will charge you $60 to replace a light bulb, and then send the owner over to do it himself. They also have an inhouse maintenance company that charges $150 to mow a 10,000 sqft lot. This was by far the worst rental experience I’ve had in my life, and I was a DOD contractor who’s had the opportunity to have rented in several states: California, Washington, Georgia, Alabama. Please save yourself the trouble there are better more reputable companies around.

Experiencia negativa: After getting a fraction of our security deposit back, we have been calling various numbers and being transferred for hours trying ask a few questions. The company that the invoice is from doesn't have a phone number, nor can I find them on Google. I do not recommend working with them unless you are willing to just give up the security deposit or fight like crazy for it.

Experiencia fantástica: I've had prompt service and they have worked with me on multiple occasions to accommodate my needs. Would highly recommend.

Experiencia negativa: DO NOT Rent with this office. More trouble than it is worth.

Experiencia negativa: Worst property management in the lowcountry, do not let this horribly managed office handle your property!

Experiencia negativa: Everything was great while we were renting through them. The problem happened after we moved out. Never trust their agent to change utilities from your name back into theirs. Make sure you do this yourself or you will get stuck with the bill. We are planning to move back to the area and will definitely not use their office to find our new home.