Excellence Property Management
Excellence Property Management is a boutique management company that's client-centered. We place significant emphasis on our clients' individual needs and tailor our services accordingly. Our approach is to provide you with quality services and optimal care for your property. Integrity, transparency, and accountability are the core values that represent our brand.
We pride ourselves in helping owners achieve business success via their property rentals. Our team consists of leaders in California Property Management and we're experts in our craft. Owner of Excellence Property Management, Mike Busch, has successfully practiced real estate in the Valley for almost two decades.
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Excellence Property Management: Reviews
Fantastic experience: I've used them for years to manage my property, they've handled every issue that has come up and found us new tenants quickly during every turnover. I've had total confidence leaving my home in their hands! I can't recommend them strongly enough!
Fantastic experience: Have worked with Cindy over the last year. She's been responsive on work order fixes as well as flexible overall. Great to be working with her.
Fantastic experience: I have worked with Excellence Property Management for several years now and would have to say I am very happy with them. I found them very responsive, ethical, and I pleasant to work with. I had a tenant that was brought in by the previous property manager and the tenant had problems coming up with the rent. It could have been a sticky situation but we all came up with a solution that worked for all parties involved without having to use lawyers. Also, when we did a significant upgrade to the property, they brought in people that complete the project quickly and were able to get very good pricing based on timing. It was completed without any problems and we were able to get good tenants in quickly.
Thank you for the great review Randy! We are glad to have been able to help, with both issues, and happy top have a great new tenant in your place!
Fantastic experience: Cindy is amazing to work with and always there for any questions. She found us a perfect tenant to rent our property. Highly Recommended.
Fantastic experience: We rented a house through Excellent Property Management and are very satisfied with their services. Communication was great, issues were resolved quickly and professionally.
Fantastic experience: Cindy & I have been working together for 3 years now, and I truly can not imagine my business without her. Cindy is a great communicater; she cares about me, the property owner, and my tenants. As long as I have rentals, I will be using Excellence Property Management.
Thank you Noella!! It makes all the difference to have a responsible owner AND tenant when things come up. We are happy to help!!
Fantastic experience: Cindy and Mike were excellent property managers. They are very responsive, communicative, and helpful. We would absolutely consider renting another property from them. We were their tenants for about 2.5 years and have no complaints.
Thank you so much for your kind words. We are always here if you need another home!
Fantastic experience: Having been with EPM for almost three years, I can confidently say Cindy has been wonderful to work with. She takes care of any issues that come up, responds in a timely manner, and manages everything professionally. Highly recommend EPM and the entire team!
Fantastic experience: We have live at the rental address for little more than 2 years and during that 2 years, we had great experiences with the team Whenever we needed a service, all we need to do is fill out a ticket in the App and status of that ticket will be updated to let you know the process. It is quick and easy to use and requests always done on time. Even when we are no longer their tenants, we have moved out but accidents sent stuffs there. Cindy who was my contact person had reach out to the new tenants and arranged the time for me to swing by and pick up my stuffs. She went beyond her job, this is a greattt experience with the team. Thank you
Thank you for the great review! If you are ever in need of a rental in the area again, please reach out!
Fantastic experience: A huge breath of fresh air when it comes to a Property Management Company. Cindy and her team helped us find a beautiful home to rent from when we were months away from being in a terrible lease for another year. When it comes to helping us with anything home related she is quick to find service workers to come and makes it easy to pay rent and make request through their website and app. I appreciate everyone at Excellence Property Management for helping us find a beautiful home to rent! By far the best management company I have came across in the Bay Area.
Thank you for taking the time to post such an awesome review!!! We were happy to help!
Fantastic experience: Awesome experience - especially dealing with Cindy!! She’s been so incredibly helpful, friendly, and responsive. She helps find solutions to any problems we bring up and is a joy to deal with. Wish I could treat her for dinner im so happy with her!! Excellence property management is also great, maintenance requests are dealt with professionally and in a timely manner. Communication is good and management is good. Great experience
Hi Sarah! Thank you for your review! Cindy is the backbone of this company...she is the best! Thanks for taking the time!
Fantastic experience: Our property had 3 water leakage issues (1 city tree related) more than 6 months, but after switching over to Excellences management, Cindy took care of our headache within 2 weeks. Amazing team, Cindy and Mike are professional, knowledgeable, efficient, respectful, great in problem solving skills, reasonable, listen to owners, I can go on and on. They know what they are doing. They are God sent! Their online portal is convenient & effective tool for owners & tenants as well. Cindy helps us to find tenants so quickly without vacancy. Especially Cindy is awesome, she recently helped us to remove fence stump, set up a new fence, termite, etc. It has been only 3 months, and we are thrilled to working with them many more years to come. Thank you Cindy & Mike for dedicated work!!
Wow, thank you for such a terrific review! We are so glad to have removed the stress that was hanging over you when we first met and to help get your home and tenants back into good shape! Here is to many more years of working together!
Fantastic experience: We had lived in a 3 story town house in San Jose managed by Excellence Property Management for 2 years and 3 months and moved out on May 14th, 2025. The property was about 6 years old when we moved in. Our first impression was rather disappointing. Stairway carpet was dirty at edges, two windows were broken stuck, and one water faucet was broken. However, EPM's response was quick and everything was settled down fast. There were also breakdowns of refrigerator and washer/dryer, and they were also replaced quickly. Cindy, Property Manager, had been very kind and responsive. Overall, we enjoyed living in the house and recommend EPM for your choice of future home.
Thank you for your review Eui!!!
Negative experience: I had a scheduled viewing for one of the units - self-toured - and it was canceled last minute. I had a similar experience to other reviews I've seen here: called Cindy to ask about it and she was rude over the phone and told me that the unit was essentially rented already despite the listing still being up on the website and the website still allowing me to schedule a viewing. Not a professional (or even cordial) operation.
Fantastic experience: We rented a townhouse managed by EPM for a year, and our stay was great. From the time we went to see the property to signing the contract went very smoothly and done mostly online requiring very little of my time to get things done. Maintenance requests were all tracked online, and the response was always prompt. Any repair was done professionally. They seem to have a great team together. If anyone is looking for a rental, I would recommend contacting them for availability.
We appreciate the vote of confidence! We were lucky to have such an easy experience with great tenants as well!
Fantastic experience: Great company! We have used their service for 4+ years and never stress about anything!
We love hearing this! We appreciate you taking such great care of your home and being able to give you peace of mind while you go about your life in So Cal!
Fantastic experience: I was a tenant: they are Incredibly responsive and kind property managers. They never batted an eye when we had issues. They have reliable vendors. Would not hesitate to rent from them again
Thank you!
If you are ever in need of a place to rent again, we would love to have you back!!
Fantastic experience: For about a decade I got great service from Mike and Cindy at Excellence Property Management. Their availability and responsiveness was always terrific. They made it very easy to own this out of state investment property and have no worries about occupancy and upkeep.
Thanks Jon!!! It was a pleasure working with you!
Fantastic experience: EPM is a great property management company. Their property manager, Cindy Hartman is the best. She gave us valuable suggestions to remodel our property that save us money and help us to rent it our fast. Also EPM has the best website which provide the information that save us a lot of time.
Thank you Anne! Cindy has been with the company for 12-years now...we both built this together.
Fantastic experience: I highly recommend them. Cindy managed our property for us for a year. As first-timers, she walked us through the process of renting out our property. She found really great tenants very quickly. We didn't have to even think about our property because Cindy took care of everything. I would definitely work with them again.
Its been our pleasure! Thank you for your kind words!
Fantastic experience: These guys are actually great. I rented with them for two years and haven't had any issues. Cindy and Mike were always responsive with my requests and made sure I got what I needed. They gave me ample notice before the owner decided to sell the place. I would recommend working with them.
Thank you Marta! It was our pleasure having you as our tenant!!!
Fantastic experience: Excellence Property Management is just what their name states, Excellent! They have managed my property for many years and always responsive, timely, knowledgable and kind. Most importantly, EPM has the rare quality of integrity!
Thank you for such kind words.
It has been our pleasure working with your home and family!
Fantastic experience: My family previously lived in a home in the Berryessa district of San Jose for about 18 years. About two years ago we sold the home, and my daughter wanted to remain in the same high school district. Locating a nearby rental was a must. After a short search on the internet, we were able to find a newer townhome within 200 yards from where we lived. What a blessing! Cindy and Mike of Excellence Property Management, provided a seamless relationship between landlord and tenants, and specifically, via the Appfolio online tool. Right from the beginning, their application process was straight forward. Their great relationship with the owner of the townhome was evident by the means of which the approval process was completed quickly. Upon move-in, the place was in like-new condition, with the floors and all rooms spotless. During our stay, the rental payments and service requests were flawless, and their responses were always prompt. Cindy even provided outreach via her own personal cell phone for any questions. Closure with the property was also very smooth, and Cindy was able to provide a quick quotation of all the cleaning charges required to return the townhome back into terrific shape! Cindy, Mike, and Excellence Property Management get an A+, five star review, for their courtesy and professionalism. Thank you!!!!
Thank you very much for such a great review! You're welcome to rent with us any time in the future!
Fantastic experience: I would like to share my feelings about Excellence property management team. Mike and Cindy, they have shown a very high level of professionalism, especially Manager Cindy, whose efficiency and prompt response have impressed me deeply. No matter what issues I encounter, she is always able to resolve them quickly, providing me with great peace of mind and satisfaction. I sincerely recommend their team to anyone in need of high-quality management and attentive service.
Thank you for your review Jenny! I agree, Cindy is the best!!!
Fantastic experience: Wonderful experience. They have been managing our property for over three years now and we are very pleased with them. Cindy is awesome. I feel this company has a very honest and sincere approach to satisfy all their customers. Thanks!
Thank you Nieves!
Fantastic experience: Cindy & Mike are as good as Property Managers come. They have done a fabulous job with my 4-plex. Tenants needs are always responded to in an expedient, professional polite manner. They always seem to have my best interest in mind and ALWAYS respond back to my texts or emails. A total secure feeling knowing they are watching the building, tenants and my interest. I also live out of Calif. Great having them on board to pull it all together in seamless fashion.
Thank you Matt for the kind words!!! We try our best!!!
Fantastic experience: I only had a few days to sign a new lease before my business trip and thanks to the responsiveness, patience, and expertise, and professionalism of Christine and Cindy, I was able to get it all done before I left, giving me much peace of mind. Thank you and keep up the good work!
Negative experience: I had a scheduled viewing for one of the units and it was canceled last minute. I called Cindy to ask about it (especially because I had taken a half day from work) and she was rude over the phone and telling me that the unit was rented already despite the listing still being up on the website and the website still allowing me to schedule a viewing.. Cindy was just very unprofessional, and rude for some reason!! I never had that experience with any agents before..
Fantastic experience: Excellence lived up to its name!
Thank you!
Fantastic experience: Commendation to Mike for being a professional and exceptional in handling his clients. We've been working with him for more than a year and it's been a pleasure working with him!
Fantastic experience: I am extremely pleased with the exceptional services provided by Excellence Property Management. From the moment I entrusted them with managing my property, they have consistently demonstrated professionalism, efficiency, and a deep understanding of the real estate market. Their proactive approach to maintenance, responsive communication, and diligent tenant selection process have resulted in a seamless and stress-free experience for me as a property owner.
Fantastic experience: I was very impressed by the excellent service provided by Mike Busch. I was beyond grateful for his immediate responses and ability to quickly resolve any issues. I highly recommend his experience to others.
It has been a pleasure to work with you and your family Leo!
Fantastic experience: I am an owner and have not had the best of luck in the past with property management companies. Not this time, so happy with how all was handled. Highly recommend this team!!!
Thank you Mylene!
Negative experience: With a name like Excellence Property Management, you would think they would hold to higher standards. I have been holding back on posting a review because I wanted to give the property management company a fair chance to provide a resolution. Since April, we've had to deal will rude upstairs neighbors waking us up at ridiculous hours every morning, second-hand smoke because they refuse to smoke away from the building(even though it's written in their lease), and having to get a restraining order because they were mad about us complaining and attempted to assault us. I've tried to explain that we are losing sleep, my children are woken up every morning, we are in fear for our safety, and our health is at risk. I received a call from the property management supervisor once saying that it's probably just normal walking. We've been living here for 10 years. Not every tenant upstairs has woken us up every morning at 5am. They blame it on thin walls and an old building. There's not enough being done to enforce the no smoking policy. The only person who actually cared about the tenants and got things done or resolved was let go. Now, I have to wait days just for a response. The last communication simply said, "we are working on a resolution." I waited a few days before I followed up. Still no response. I've had to call the non-emergency line to report the noise complaints. I've sent over the indicent numbers for the time the neighbor attempted to assault us and for the noise complaints. They really need to do background checks before allowing people to rent here. Allowing fellons to rent here, especially near a school is not okay. I've been advised by the police that if management isn't doing enough to offer a resolution that I may need to get an attorney involved and make sure to keep a record of all the communications and incident numbers as evidence. I really don't want to get to that point, but I'm running out of options.
Fantastic experience: Great group of folks. They are pleasant, responsive and always follow up to make sure things get taken care of. Highly recommend!
Thank you Roberta!
Fantastic experience: Very helpful and responsive management.
Thank you Joann!
Negative experience: My group and I toured an Excellence Property on 6/11 and immediately applied. We are a group of students, but we had co-signers that we provided that had more than enough income to meet the minimum requirements. We had no contact with a real person (even during the tour) and there were no policies listed implying co-signing would make you ineligible. After each of us separately paid the application fee we were immediately rejected and given a phone number to call Cindy. When I asked Cindy what we can do to get the application approved, I was met with extreme hostility and accused of "backing her into a corner." This was just an unfortunate experience as we really liked the house, and we were more than willing to pay their asking price even before they lowered it.
Isabela,
We do not accept cosigners and your credit card was never charged for your application fees. Best of luck on your search.
Negative experience: I found a rental property on an online app that is managed by this company. I attempted to schedule a viewing, one of the options was if I had an applicable housing voucher. I selected that option and after selecting my credit rating my viewing was canceled. Like many of these property management companies, they accept housing vouchers only if you have perfect credit. This doesn’t meet the needs of a community of people who for a variety of reasons may have some credit issues but also have a Federal agency guarantee for housing payments. These companies meet Fair Housing Requirements by “ accepting “ housing vouchers but not really. Sad but true!!
Dear Stacy,
Thank you for reaching out and sharing your concerns. We appreciate your feedback and want to clarify any misunderstandings regarding the cancellation of your viewing.
First and foremost, we would like to assure you that the cancellation of your viewing was not in any way related to your housing voucher. We value and respect all applicants, regardless of their housing situation, and we have no discriminatory policies in place.
However, we do have a minimum credit score requirement for all applicants, and in this case, it is set at 700. This criterion applies to everyone, regardless of their background or circumstances. We understand that credit scores can be influenced by various factors, and we acknowledge that it may not always reflect a person's true financial capability or trustworthiness. Nonetheless, it is a standard we have established to ensure the financial stability of our tenants and protect the interests of all parties involved.
We apologize if this requirement was not clearly communicated to you beforehand, and we understand that it can be disappointing to have your viewing canceled. Our intention is not to exclude individuals but to maintain a consistent and fair process for all applicants.
If you have any further questions or concerns, we would be more than happy to address them. We genuinely appreciate your interest in our property and hope you find a suitable home that meets your needs.
Best regards,
Mike Busch
President
Excellence Property Management
Fantastic experience: We have been renting with Excellence Property Management for almost a year now. It’s been a great experience and we love our property manager, Cindy! She is always accessible and anytime we have needed maintenance or had a question, it’s been dealt with in a timely manner. I would go so far as to say this has been the best property management company my husband and I have ever done business with. Update! 4 years later, and we have moved to a new property still managed by EPM. Everything I said in my original review still stands!
Thank you Erin! We appreciate you and your husband being such great tenants and so easy to work with. I can't wait to see your sweet baby on the next inspection.
Fantastic experience: When we requested service with our HVAC system the Manager Cindy was quick to respond and made sure that it was taken care of completely.
Thank you for your review Michael!!!
Fantastic experience: I've been renting from Excellence Property Management for the past Eight years and I couldn't be happier. They've always been extremely responsive to any issues I've had and have gone above and beyond to ensure my satisfaction. Mike, in particular, has been a rockstar property manager. He's always available to answer any questions I have and has been proactive in addressing any potential problems before they become actual issues. I appreciate his attention to detail and the care he takes in ensuring that everything is in working order. Overall, Excellence Property Management has provided me with exceptional service and I would highly recommend them to anyone looking for a top-notch property management company.
Thank you Albert! It has been a pleasure renting to you!
Fantastic experience: I’m so grateful for the unique and personal touch I have had with the Excellence Property Management Team from the time I started my search to my perfect move in and still during my residency, the leasing team has been fantastic. Everyone has been great, the maintenance is completed quickly and with quality and the home is beautiful. Thank you Cindy and the rest of the team. I look forward to a long term relationship with you and your team!
Thanks for taking the time to provide a review Alyssa! Keeping the home in great shape is not only good for you but the owners we work for! I am fortunate to have a great team that cares!
Fantastic experience: EPM manged the property we rented and they were excellent to work with. Responsive, fast to resolve any concerns and fair in all their representation with us as renters. I highly recommend them for Property Management.
Thank you for your review and recommendation Aaron! It does matter who you rent from!
Fantastic experience: Cindy is Great! Very kind and understanding to our needs. Really good communication and fast response times. Highly recommended and gets an A+ in my book.
Hi Abe! I love to read reviews like yours! Thank you!
Fantastic experience: Our family has been renting from them for over 2 years . I'm 40 and have been renting for more then 20 years and this is by far the best experience / relationship I have ever had with my land lord/property management. When things go wrong or break down , or need attention they are on top of it. Some times it's the same day or within a day or two. The subs/contractors/handymen are professional and Thorough. I almost never review company's good or bad ,but I feel that in today's times to many people cut corners , make promises they never intended to keep and lack a attitude of concern for your business , your family's health & safety just to make a $$$. Well they are not one of those company's and I feel like they Deserve recognition For their commitment to doing the right thing Not just for their renters But for the people whose homes they rent out. This company is great and as long as I live here in the bay area and have to rent ,my family and I will stay with them . Thank you for always treating us like people and not just another check that needs to be in by the 5th. Grateful tenants The Robinsons
Thanks Zak! We do think of you, your wife, boys and dog as more than just a rent check. Its great to know you can "feel" that!
Fantastic experience: Enjoyed working with Cindy and Mike. I highly recommend Excellence Property Management and it’s stellar team of professionals.
Thank you Veronique!
Fantastic experience: We've had a great experience with Excellence Property Management, they are very professional and trustworthy. They help us stay organized and ensure all parties are fairly treated and the property stays in top condition.
Thank you Ruben!!! You are one of our longest running clients! Thanks for your business!!!
Fantastic experience: We have been with EPM for over six years, and are very happy with their service. They are able to find qualified tenants quickly during rental turnovers. They keep repair and maintenance cost down by working with contractors who provide good service at a reasonable rate. Cindy is our main contact and is very helpful and responsive. We have worked with other Property Management Companies in the Bay Area, and feel Excellence Property Management is one of the best in service and cost.
Thank you Rosa for your review!!! Your business is important to us!!!
Fantastic experience: Very diligent to find us very solid tenants, professional and helpful throughout the process.
Thank you Terry!
Fantastic experience: Great services. Helped a lot with any and every issue that we had for our rental.
Thank you Archita!
Fantastic experience: I have been using Excellence Property Management for about 3 years. They have provide me with excellent service in renting out and maintaining my property. Their correspondence is timely and concise. Thanks to Cindy and Mike for their assistance!
Thank you Terry! You have been an awesome owner!!!
Fantastic experience: Six years now in Singapore with EPM managing my Santa Clara rental. Get the rent money like clockwork each month, no issues. Even helped me get some items out of storage and ship them to me in SG. Very professional management operation, recommend highly.
Hi Patrick! I love these type of reviews! That is what property management should look like!
Positive experience: After managing my Condo for years I decided to hand over the responsibility to Excellence Property Management. So far it’s been nice to not have to jump into action every time my tenant has an issue. Everyone is personable and very professional and I hope to work with them for the long term.
Welcome aboard Naomi! Thanks for taking time out to let us know how we are doing!
Fantastic experience: I have been working with Mike and Cindy at Excellence Property Management since 2017. They found a great tenant for my rental property and have been responsive to any needs or questions that arise from myself or my tenant. I highly recommend them if you're looking for professional service and support for a rental property.
Thank you Jeff! You have been a pleasure to work with!
Fantastic experience: Great service, property management and support. Mike, Cindy and Trudy are extremely professional and take the time to communicate with you on anything associated with the rental property. Highly recommend.
Thank you Anil!
Negative experience: I asked Excellence Property Management to rent my property in a very hot rental market during the top season. Over the span of 90 days, all I got was non-grammatical property description, flat-footed pictures, complete unfamiliarity with the area and incompetence in finding a qualifier renter. I do not recommend them to anyone.
Thank you for your review Elizabeth. Your rental was shown 28x to potential tenants, none of whom rented your property. Moving forward, we have implemented a 21-day rental guarantee.to prevent such experiences.
Fantastic experience: We have recently signed up with excellence property management. Cindy and Mike have been helpful and meeting our needs.
Hi Santhire! Welcome to Excellence Property Management! Thanks so much for your kind words! We are looking forward to a long term relationship!
Fantastic experience: I am very happy with Excellent Property Management Services. They have been managing our single family home in San Jose since July 2013, almost 10 years. I recommended them to some of my friends. Mike Busch, the president, is known for his honesty and integrity. Hard to find a gentleman like him these days.
Your comments mean the world to me Uma. You and Ben have been clients since the beginning and continue to be amongst our favorite clients to serve! Thank you for your support!
Fantastic experience: Mike and his team are outstanding! They have taken care of my properties and many of my clients properties for years with personal care and integrity. I have referred them countless times and they never let me down - and most importantly - my tenants like them!
That is such a great compliment coming from the most widely respected man I know in the real estate industry! Thank you Dave...your review made my day!
Fantastic experience: Very professional and quick responses to my requests.
Thank you Bruce! It has been a pleasure managing your properties!
Fantastic experience: We have worked remotely with EPM for years. Initially they handled the management of our rental property in San Jose. During those many years we never had to worry. As expected we had the occasional tenant relocation issues. EPM not only vetted perspective tenants but arranged for direct deposit of the monthly proceeds. During the periods the house was occupied EPM fielded all the tenants concerns for repairs and maintenance to the extent of providing whatever construction trades were necessary to correct the issue. We never suffered a missed rent payment or had to contend with tenants issues. EPM provided us with monthly statements and the required yearly tax documents. When we decided to sell our property Mike handled everything from presales discussion regarding the sale process. EPM handled facilitated the necessary cleaning, repairs, staging, listings, contract issues, purchasing agent interfacing and made arrangements with the title company, again all handled remotely. The house sold and all the financial and legal paperwork was completed within a month. We can't thank EPM enough for their service.
Wow! Thank you for taking the time to write such an awesome review!!! You guys were a pleasure to work with throughout the years...and sold at the right time!
Fantastic experience: Great customer service. Quick to respond to questions/issues online or via phone. Cindy's super chill and helpful!
Thank you UL! Cindy has been with me since the early days...she is a keeper!!!
Fantastic experience: We’ve been renting a house managed by Excellent property Management. Always available via text and the response is quick. We are very happy with the service and will recommend them.
Thank you Siva for your review!
Fantastic experience: I appreciated their prompted responses when I was inquiring about one of the homes for rent. Friendly!! As a disabled person, they were accommodating
Hi Evette! Thank you for the review! We are always happy to help!
Fantastic experience: Excellence Property Management has been the best Property Management I have ever dealt with. They are friendly and quick to respond to any maintenance repairs needed. Me and my family are happy with the location of the property. Cindy listened to what we were looking for and found the perfect place. Thank you Excellence Property
I am happy Cindy was able to help yo and your family!!!
Fantastic experience: The process for filling aplication is easy and faster, the people who work here is very responsable and accurate with the process to rent a property.
Hi Luis! We are always working to streamline our processes! Thank you for noticing!!!
Fantastic experience: Great support. Highly recommended.
Thank you Joseph!
Fantastic experience: Excellence Property Management has done very good job to manage my rental property at 1143 Hester Ave in San Jose, Cindy helped me to find a good tenant and handling monthly rent payment smoothly, I am glad that I have found Excellence Property Management and will work with them again in needs to take care of my rental properties. Thank you very much .
Thank you for your trust Nga!
Fantastic experience: I had a great experience working with Cindy and her team. They are very professional and easy to work with. They took care of all the problems without getting me involved and I highly recommend them.
Hi Shideh! Thank you for your feedback! That is how property management should work!
Fantastic experience: Cindy and Trudy have been great to deal with and have kept our property maintained and profitable. We recommend and appreciate their work.
It has been a pleasuring managing your property Brandon! You guys are always responsive when we are in need of approvals, etc. Thanks for your review!
Fantastic experience: Quickly reaction to maintenance request, very trust worthy
Thanks Alan! Our vendors have been vetted throughout the years! We think we have found the best!
Fantastic experience: Mike the owner of Excellence property Management is susch a nice guy and very helpful. Made our move easy. Trudy and Cindy also made the move into our new place super smooth. They are responsive, helpful and actually a caring Management company. Thank you guys!!
Hi Fady! I remember your move-in didn't go as planned...but...we got it figured out! Always a way to make a tough situation better :) Thanks for your review...super appreciated!
Fantastic experience: Smooth experience overall
Thank yu Anirudh!
Fantastic experience: The level of support from Cindy and Mike is second to none. They definitely live up to the company brand. They are equipped to manage volume, have competitive rates, and have also implemented 21st century customer portals which are user friendly and timely monitored! I would recommend Excellence Property Management to manage your properties and for those who are networked through the rentals they manage, you are in wonderful hands. They care about their customers, and their customers tenents.
Thank you Charles! It is all about systems! We really appreacite your business!
Fantastic experience: Excellence is the key word that describes Cindy Hartman and Excellence Property Management. Cindy and her staff continue to maintain the pristine home (not just a house, but a home) for my family and treat us just like family. Fast, personal, and expert service. We would recommend Excellence Property Management to anyone looking for a home or needs someone to manage their property. It's all about care and pride. It's all about maintenance and attention to detail. Thank you, Cindy and Trudy for your support and service. We now have the perfect home and are grateful to you and your staff for helping it stay that way.
Wow Cynthia! Thank you so much for your feedback!!!
Fantastic experience: Exceptional service
Thank you Casandra!
Fantastic experience: It’s been really easy renting from Excellence Property Management. I love that I’m able to do everything from an app. If I have any maintenance issues they respond very quickly and even check up afterwards to make sure everything is working properly. Very attentive and super nice.
Thank you Madelyn!
Fantastic experience: We’ve been renting a house managed by Excellent property Management since April 2018 Our experience with Cindy and Mike has been outstanding They are quick to respond to any needs or issues and are always available via text. It’s also very convenient to pay online As a renter, we are very happy with the service we receive and will highly recommend them!
Thank you Abel!!!
Fantastic experience: My wife and I are happy tenants. EPM are very kind and quick to respond to any issues.
Hi Kissan! Great to hear! Thank you!
Fantastic experience: As a renter, I can confidently say the excellence property management team takes care of what ever issues I have in my rental property. The onlihe pay portal is really easy to use and easy to request maintenance needs. 3+ years and I don't have any complaints.
Fantastic experience: A great property management company. Very friendly and trustworthy. They personally handle the complaints and make sure that everything is communicated and taken care of. I also really like their online paying options for monthly rent. It sends me a reminder the week before the payment will go through and was very simple to set up.
Thanks for taking time out of your day to provide us with a review! Your feedback is very much appreciated!
Fantastic experience: Excellence Property Management is hands-down the best! Cindy and Trudy have been so wonderful. We’re so lucky to be working with them! Thank you!
Thank you Keenan for the time you took to post a review! We appreciate your business!
Fantastic experience: My experience as a renter with EPM was great. Everyone I interacted with was friendly and straightforward. They came out to resolve a maintenance issue at my request the same day. Their tools for auto payment were simple and convenient.
Thanks John! We are happy to have you!!!
Fantastic experience: Great property management company. I have worked with Cindy for a couple of years now and she has been very helpful and easy to work with!
Somehow I missed your review Andrea! Thank you for your feedback! Cindy is awesome!!!
Fantastic experience: I had a great experience working with Cindy. We were able to get a self showing of a property and loved it. The next day we were able to quickly and easily fill out the application bf get a response quickly! Cindy kept us up informed throughout the whole process and was so nice to work with! After the applications were approved the lease was sent over the same day with all the information we needed and we scheduled our move in. It was quick and convenient and Cindy was so helpful throughout the whole process.
Hi Shannon! Efficiencies are key!!! Thank you for the feedback!!!
Fantastic experience: I rented with Cindy’s and EPM for approximately 6 years. They were very easy to work with. Prompt responses to service requests, maybe one or two very minor rent increases. Very reasonable overall. Highly recommend.
Thank you Tony!
Fantastic experience: Cindy and Mike are Excellent (Excellence)property managers. They took care of my rental house for 5 years. From screening tenants to keeping everything fixed and in working order. Very responsive and easy to get in touch with either by phone, email, or text. I highly recommend Excellence Property if you need someone to manage your rental.
Hi Steven! It has been a pleasure managing your property!!! Thank you for your review!
Fantastic experience: Staff are very professional. Anytime I have had any maintenance need in my apartment it has been taken care of same day. Staff are very responsive to tenants. Property is well maintained.
I always love to hear that Rachel!!! Thank you for the review
Fantastic experience: Our water heater in the garage was leaking water pretty heavily on a Sunday and died. We had quite the emergency on our hands. When I notified Cindy with Excellence Property Management, she responded very quickly after and was able even get a hold of one of Excellence’s very trustworthy repair techs. Late Sunday Afternoon this repair tech came out with a new water heater, took out the old one, installed the new one and left around 9:30 at night. This tech was so devoted to his work that even at the last second on Sunday that didn’t sway him. He had an amazing work ethic and even better attitude. Thank you Excellence Property Management for coming to our aid on a Sunday of all days, where almost nobody is available!
I love this review!!! This happens more often then you would think! We work with many small business that give us a lot of attention...not the bureaucracy you find in a large company!
Fantastic experience: Excellence Property Management has been managing my properties for several years and I'm very happy with their service. I especially like that they have a flexible management approach which allows me to participate to the extent that I want to.
Hi Dave! We have loved working for your throughout the years! Thanks for the review!!!
Fantastic experience: Excellent service!! They are really helpful to find tenants in a short time. They provide professional services and good care for the property.
Thank you Tao! We are happy to find you a tenant anytime!!!
Fantastic experience: We’ve been renting a house managed by EPM since August 2016. Our experience with Cindy and her team is nothing but GREAT. They are quick to respond to any needs or issues that arise and are always available via text. It’s also very convenient to pay online (safely and securely). I hated having to make bank deposits with our last rental so I am very pleased with that feature. As a renter, we are very happy with the service we receive and will highly recommend them!
Thank you Mari-elaine! You are a wonderful tenant!!!
Fantastic experience: Been renting from EPM for the last 4 years. They have been the best property management company I've had experience with. They are clear communicators, they are reasonable with requests of us renters, and have been nothing but understanding if we had questions or needed some exception to be considered. All in all, I couldn't be happier.
Thanks for the review Nik! I am happy you have had such a positive experience!!!
Fantastic experience: Excellence property management has the best properties on the market!! Cindy and the entire team are committed to excellent customer service - super responsive and helpful in every way!! We look forward to working with them again!
Thanks Nicole!!!
Fantastic experience: Mike and Cindy are great! They have been taking care of our rental property for a year, have been very responsive and filled with useful information. They helped in finding new renters and provided prompt communication, throughout the process. We plan to stick with them for a long time. :)
Thank you Lindsey!!! It is our pleasure!
Fantastic experience: The management team is excellent! They respond to your concerns right away and are flexible to meet your busy schedule needs. Cindy has always been there for us and it’s comforting to know that she will be there for you when something goes wrong :)
Hi KJ...everyone loves Cindy!!! We are lucky to have her!!!!!
Fantastic experience: Excellence Property Management has been managing my rental property for many years now. Mike and Cindy are great to both me and the tenant. They always respond promptly to any of my questions and have always addressed all issues satisfactorily. They have taken excellent care of the property with yearly inspections and sending pictures. They fix maintenance issues in timely manner and also in cost effective way. They are honest and transparent. They also are quite considerate if tenant has any one time payment issue. Again they keep me well informed on any and all such things. Would highly recommend them.
Hi Shekar! Thank you so much for the review! We pride ourselves with a "boutique" approach to management...a lot of communication.
Fantastic experience: Always responsive and attentive. Thank you!
Thank you Marvin!!!
Fantastic experience: Easy to work with. Always ultra responsive. Never intrusive. Wish they were managing the property I'm currently renting. Cindy, in particular, is the best.
Hi Chad...I agree, Cindy is the best!!! We are so lucky to have her!!! Thanks for the review!!!
Fantastic experience: When I rented from Cindy, she was an excellent property manager to work alongside. She was attentive and addressed any home issues quickly. I think that’s the most important aspect of having a property manager, the quick turn around time when appliances inevitably fail. Cindy also had a great personality to boast. I appreciate her and her team so much!
HI Sacha! Cindy is the best!!! Thanks for the feedback!
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