FirstService Residential - Inland Empire South

Negative experience: I am writing to formally express my frustration regarding the recent notices I have received concerning minor issues at my property. While I am consistently receiving notifications for random, small matters, there are multiple houses throughout the neighborhood with major maintenance issues that remain unaddressed. It is disappointing that when these significant concerns are brought to your attention, the burden of proof and follow-up is placed on the residents rather than the management company. If FirstService Residential is going to be proactive in sending out violation letters, I expect the same level of diligence in patrolling the neighborhood and addressing the substantial issues that actually impact our community's standards when matters are resolved. I ask that you please fulfill your management obligations consistently and fairly for all properties. Regards,

Fantastic experience: I was very happy to work with the lifestyle coordinator Hannah Katz at The Resort again. The poolside movie event was great and she was extremely professional

Fantastic experience: I want to recognize the wonderful job that Lisa does for the HOA. She is always professional, responsive, and very nice.

Fantastic experience: Lisa Cabulagan is so attentive and kind! She always has a solution and an open ear. I appreciate her and the top 10 service she provides!

Fantastic experience: Lisa Cabulagan has been an incredible asset to our community. Her knowledge, dedication, and willingness to share information have made a meaningful difference for so many of us. She has played an important role in the development and support of our HOA community, and her guidance has helped my friends and family gain a much better understanding of how everything works. We truly appreciate her commitment and the positive impact she continues to make. Highly recommended!

Fantastic experience: I’m pleased to share that Ms. Lisa Cabulagan is kind, helpful, and understanding. She allows ample time to address any violation tickets and provides clear, polite guidance throughout the process. It’s been a pleasure working with you, Ms. Lisa — thank you!

Fantastic experience: I am the captain from Four Seasons Billiards Club. I have been actively involved with the billiards room for well over six years. The billiards room is a busy room, I currently have eight players on the team, with our practice two times a week, not to mention the residents that play in the room. With the help of Jon Payne our GM, and Mari Salazar Assistant GM, we were given a makeover in our Billiards Room. A table move, new felt, sticks, much needed chairs, and a modern score board,new paint and essential game rules on the wall. I would like to thank both Jon and Mari for the seamless transition in our room.

Negative experience: Terrible company can't even get through to them and they don't notify that the water is going to be shut off at the condos. I called the number no answer. Used automated system, hold my place in line , request call back nothing . Yet the "owner" responds the whole water to the entire complex was shut off and no notification from the HOA . Prices are sky high and amenities at gym (equipment is down ) for months . Gate barely works half the time . This is the company who runs the Madison reserves lol

Fantastic experience: Great team, friendly, helpful, kind, and professional.

Fantastic experience: I'm not one who normally submits reviews, (hell, I barely like talking on the phone, lol), however I feel compelled to share my experience with Community Administrator Lisa Cabulagan. First off she was not the direct connect for my particular HOA (God, I wish she was) but after explaining my problem she was more than happy to help. She was highly professional, polite and informative, an absolute pleasure to talk to. I had to reach out to her a number of times and each time I was greeted with the same experience. She truly embodies what one looks for when seeking help with HOA issues. Sounds a little corny but I'll end on this note , H.O.A in her case stands for Help Out Attitude, Thx Lisa !

Fantastic experience: I’d like to express my sincere appreciation to FirstService Residential – Inland Empire South for their prompt and professional support in reviewing and approving new projects. Special thanks Ms. Lisa Cabulagan, Community Administrator, whose guidance was invaluable in resolving a painting violation. As first-time repainting our home, we mistakenly followed a contractor’s advice on a non-compliant paint color. Ms. Cabulagan helped us correct it with patience, clarity, and care. Her dedication and commitment to the community are truly commendable, and we’re grateful for her support.

Fantastic experience: I always look forward to working with a FirstService Residential team member as I know they will be responsive, and a pleasure to work with. We value the opportunity to support their communities as a trusted vendor.

Fantastic experience: They are an amazing company with exceptional service!

Fantastic experience: Professional, courteous, and one of the best in the business. First Service provides top notch service and amazing quality. The managers here seem to love their job and it shows when they are providing such an amazing quality of care to all clients and business partners.

Fantastic experience: We love working with FirstService. They are a premier community management company that provides excellent service to their clients. We appreciate the opportunity to be a vendor in their many offices.

Fantastic experience: I had a great experience with the service Ami & Michelle at The Resort gave us. They are wonderful, friendly, accommodating to our needs for what we needed for the use of the facility and very professional.

Fantastic experience: I recently purchased a home and was feeling overwhelmed by the HOA process, especially with no prior experience and while managing multiple life changes, including working from home and a recent divorce. Brittany Bishop, the Facility Manager at FirstService Residential, was incredibly helpful. She guided me through every step, made the paperwork easy, and was always patient—even when I had to submit documents multiple times to get them right. When a contractor proceeded without obtaining the necessary approvals as he had promised, Brittany assisted me in resolving the issue smoothly. Her professionalism and kindness significantly reduced my stress during this transition. I can't thank her enough for making this experience so much easier!

Fantastic experience: I had the pleasure of working with Betsy Hermosillo as the venue manager for my niece's graduation party, and I can't say enough good things about her. From the moment I arrived, Betsy was attentive and incredibly helpful. I had my two little kids with me, and juggling them along with the party preparations was quite a challenge. Betsy noticed I needed an extra hand and didn't hesitate to step in. She helped keep an eye on my kids until other family members arrived to assist. Her kindness and willingness to go the extra mile truly made a difference.

Fantastic experience: Just want to say our interaction with Betsy Hermosillo was an excellent experience! She was very helpful and informative and was able to help us with Fairway Canyon HOA re an extension for our yard project. Highly recommend Betsy. Thumbs up.

Fantastic experience: Dear Angela Batorick We would like to show you our greatest appreciation for your sincere efforts in our project. Your professionalism and time you spent helping us out was well noticed Most people tend to complain about HOA's but in our case is the appositive Angela was able to assist us making the proper corrections in our paperwork and get it approved in a timely manner I am very grateful Your guidance is really appreciated. Sincerely, Erick Orantes Owner

Fantastic experience: So wonderful to work with. Betsy at Fairway Canyon was so helpful and pleasant when she helped us with renting the facility for a family memorial. The room was beautiful, as well as the rest of the building. She thoroughly walked us through everything we needed to know and do. We will absolutely use this facility again for future events.

Fantastic experience: The staff at always amazing! Always professional, courteous, and helpful. We rented a room out for the memorial, and they really helped make everything run smoothly.

Fantastic experience: I live in fairway canyon in Beaumont, I highly recommend this community and the service is second to none. A special shout out to Betsy Hermosillo, I was completely impressed with her professionalism and customer service.

Fantastic experience: Betsy Hermosillo @ Fairway Canyon is outstanding to work with. Her communication has been wonderful and she always greets you with the most gracious welcome. Answers any and all questions you have without rushing you to move to the next person in line. She truly gives every person the time they need. We are thrilled to be apart of the community. Thank you Betsy!

Fantastic experience: Sahsha Garbutt, Rachael Bill and Kara Peters are an amazing group of ladies running the Menifee Master Association Office. Thank you!

Fantastic experience: First Service Residential staff: Kara, Rachael, Sahsha, & Amy were extremely helpful, kind, & patient regarding my concerns. If you have any questions about anything about the community or HOA, see these helpful ladies. Thank you all

Fantastic experience: I installed a security system at the office, and the ladies there were super nice and very accomodating to our intrusions. I also overheard some phone calls and conversations with some of the residents, and i gotta say i was impressed with how profesional and informative they were.

Fantastic experience: As a resident of fairway canyon in Beaumont, I feel incredibly lucky to have access to the beautiful club house, pools, and gym. The staff is very friendly and helpful especially Antoinette Luna. Her warm smile and positive attitude make her a standout member of the Fairway Canyon team. She's always ready to go above and beyond to help residents and ensure that everything is running smoothly.

Fantastic experience: Rachael Bill, Sahsha Garbutt, and Kara Peters were all extremely kind and helpful when I went into the office to ask a couple of questions. Overall, they made my experience a great one!

Fantastic experience: Appreciate the people working for our community, especially Marla at the Fairway Canyon Clubhouse!

Fantastic experience: Hello. I live in the Fairways in Beaumont and would like to give a huge shout out to the front desk gal Betsy! She's so kind, helpful, patient and very professional. She worked with me on getting all the paperwork she needed to ensure my family and I were in compliance to access the Fairway amenities. She took great care of me and my family and I greatly appreciated it. ❤️

Fantastic experience: Betsy was helpful and friendly with all of the assistance we needed.

Fantastic experience: Francine was just wonderful. All her support and effort to make of the Spring Fling Event at Terror was just outstanding! Congratulations!

Fantastic experience: I'm a Fairway Canyon Resident early morning I go to the gym . It's a pleasure to have a phenomenal employee by the name of Antoinette Luna,she says Good Morning to us as she walks into the gym with her beautiful smile, thank you for your presence and compassion to us all and keeping our gym so clean.

Fantastic experience: Amazing service from the front office!

Fantastic experience: Sahsha Garbutt, Kara Peters and Rachael Bill are an amazing trio at Menifee Master. Super friendly and knowledgeable!

Fantastic experience: Marla was the best. She went above and beyond to make sure we got all situated and understood everything about the clubhouse and everything the HOA has to offer. We felt very welcome and apart of the community.

Fantastic experience: Participated in the fairway canyon spring event and it was excellent. Carol, Marla, Brittney, and Jose were wonderful and very informative. It was a great time for our family and the community. We look forward to the next events throughout the year.

Fantastic experience: Mario and Davonna are the best! Great customer service, friendly, and professional.

Fantastic experience: I want to personally shout out Antoinette Luna for her superb service; she has the best personality and goes over and beyond!

Fantastic experience: Fairway canyon is great Community My girlfriends and I workout at the gym and use the pool every summer. Staff is kind and very welcoming especially Antoinnette Luna Thank you for always making us feel welcomed and appreciated

Fantastic experience: Marla and Carol are super kind, friendly and informative. Just moved to this amazing community and they made me feel right at home. I can't wait to be a part of all the activities they have going on!

Fantastic experience: Betsy was awesome helping me with my architectural plan. Very knowledgeable!

Fantastic experience: Hi, our family just recently purchased a new home in the community and went into the Fairway Canyon Country Club for more information on our amenities and spoke with a very nice employee who took the time to show my husband and I around the warmth of this loving and caring lady by the name of Antoinette Luna, also known as Luna was so welcoming we were just so happy to have had the opportunity to interact with her and looking forward to seeing her more often!

Fantastic experience: My mom doesn’t speak english too well, and Betty rios was able to speak to her fluently. I for once didn’t have to translate and misinterpret anything. My mom was extremely happy with her service and finally has someone she can call right away if there’s any issues with our home. Super grateful to have betty rios’ rapid and professional service around, helping with all our needs. Be on the look out for betty everyone, we love her.

Fantastic experience: Kara Peters is the best. She is so friendly, professional and so helpful. This community is great!

Fantastic experience: The community is a breath of fresh air and so is the staff that manages it. Kara Peters, Rachael Bill and Sahsha Garbutt do a tremendous job keeping the houses, grounds and the lakes looking beautiful! Thank you

Fantastic experience: Highly recommend First Service Residential. It such a pleasure working with their staff, (Yvette and office staff), as they are always pleasant and answer all of my questions.

Fantastic experience: Betsy was very kind, processed my application quickly, and clearly communicated every step in the process with me.

Fantastic experience: The staff at First Residential are amazing! Rachael, Sahsha, Kara and Amy are a great team and we are fortunate to have them working for our community!

Fantastic experience: Betsy was the most hospitable agent! Thank you for your great service. A++++

Fantastic experience: Yvette Martinez is so helpful and kind. She is efficient and informative and a pleasure to work with

Fantastic experience: Great center to be part of. Marla is fabulous!

Fantastic experience: Carol and Marla were both extremely friendly and helpful with our membership application when we moved into the Fairway community. They both answered all of our questions about the hoa policies and some fun details about the neighborhood. There’s nothing better than talking to people like them that are down to earth and so welcoming. Keep up what you’re doing. We look forward to seeing you again!

Fantastic experience: I recently reserved the Terramor Community Terrace Club's South Wing and Vista Deck for a family baby shower and cannot begin to praise how wonderful Rosanna Torres is! You certainly hired the perfect individual for this position as she is professional, knowledgeable, efficient and very friendly & likable. Having a representative with a congenial personality is so important to me as a resident when making that big decision as to reserve a venue or not. I also observed how meticulous she was as she did not miss a single detail! She made the entire process smooth, simple and actually enjoyable!

Fantastic experience: Yvette is an incredible asset to FSR. She is an excellent communicator and quick to respond. She's professional at all times and always ready to jump in with a helping hand!

Fantastic experience: Carol was very nice and patient helped with all the questions I had and made everything clear she was also very welcoming.

Fantastic experience: I'm relocating to Beaumont I found this place while I was driving around went to ask about the services. Met a nice lady who informed me of what they offer, I was impressed by all that she does and the pride she shows of working there. Her name was antonett Luna I definitely will be using the facilities when I move and I'd like to thank antonett for all her help. it's so nice to find people who really love what they do. See you soon.

Fantastic experience: The Fairway Canyon HOA staff are top notch! I haven’t met one staff that was not pleasant to talk to. They really care about this community and the residents. They are patient and understanding, and they always respond promptly either by phone or email. I was stressing over a warning I had received for something that was out of my control and they were so gracious and helped me to resolve it. Thank you especially to Betsy Hermosillo & Marla Deckard for their professionalism and assistance. Thank you also to Jose Orozco who is always pleasant to talk to and helpful. It means so much. I highly respect the Fairway Canyon HOA staff and this loving community.

Fantastic experience: Hi. I am new to the community. Antionette Luna was very helpful. she showed me around everywhere and help me become familiar with the area. Very nice and welcoming.

Fantastic experience: I'm new here to the community, it's been pretty great, love the weather and meeting others. I was shown around by Antoinette Luna, without hesitation to welcome me, let me ask questions, respectful,shes like the tia in the family who's full of fun and keeps the areas spot clean!

Fantastic experience: I stopped by to check the property out. Your employee, Marla Deckard was so friendly and warm. She gave great information. She makes you feel welcome right away.

Fantastic experience: Fairways is such a great community to be a part of. Always creating a space for families to stay connected and engaged through fun activities and events. Staff members like Antoinette Luna are so friendly and welcoming. Always with a positive vibe and a smile on her face. Jose is so helpful and kind in the front office and creates a space where you can feel heard and understood. Thank you!

Fantastic experience: I walked into the Lake House to inquire about the lake usage and Rachael Bill, Sahsha Garbutt and Kara Peters took the time to sit with me, and allowed me to ask any questions I needed . They never made me feel like a nuisance and they gave me their cards if I needed to reach lot again. If all customer experiences can be like this one, the world would be a better place!

Fantastic experience: Carol and Marla were supper amazing !!! So friendly and they provided such great information about all of my local available activities. They were sooo friendly and welcoming ❤️❤️❤️❤️

Fantastic experience: The staff is incredible, especially Betsabe, she is so helpful and friendly with all of my inquiries!!! I go directly to her for all of my concerns because she is so informative and sweet!!

Fantastic experience: Betsy Hermosillo & Jose Orozco were very helpful in working with me to expedite my solar project application and getting it before the board, given I was in a time crunch. Couldn't have gone more smoothly or quickly!

Fantastic experience: Kara Roberts, Sahsha Garbutt, and Rachael Bill are always very easy to work with! I am in the office at Menifee Lakes weekly for cleaning services and they are great to work with. They are always helpful and communicate well when scheduling is needed for events and regular cleanings!

Fantastic experience: Marla Deckard she’s awesome shes good at her job.

Fantastic experience: Marla Deckard she’s very professional. She rocks and very helpful. We were glad we have her here at her community.

Fantastic experience: My husband and I are extremely grateful to Betsy Hermosillo, who helped us with an urgent matter with our construction plans. I was so grateful she answered the phone that morning, because she was incredibly knowledgeable and she immediately went to work on our urgent matter. She was thorough, kind and understanding, and at the risk of sounding cliche - she saved the day. If it weren’t for her, our project would have been pushed by many weeks and we did not have that kind of time. We are so grateful to her and Jose who helped us get things taken care of ASAP!

Fantastic experience: Betty Rios is so effection, She help me solved the problem so quick

Fantastic experience: Great customer service!

Fantastic experience: Kara Peters Rachael Bill and Sahsha Garbutt. To whom it may concern someone needs to know about these ladies. They were very professional courteous and patient and very concerned for my needs when I ask for help. Every time I visit the office it's always Pleasant and professional. Menifee Masters Association

Fantastic experience: Mario Lopez is always helpful every time I go to community for help.. He has always been very courtesy, friendly and professional about the community and their needs..

Fantastic experience: Carol was very helpful and was very informative and told me about the up coming events. She was great thank you for your help!

Fantastic experience: Carol From the front desk helped and was very friendly .

Fantastic experience: just moved into the fairway canyons. Antionette Luna welcomed me and made it a pleasant experience to go to the clubhouse. lovely lady

Fantastic experience: I live in fairway canyon on Mickelson dr, and I just want to say that Antoinette Luna is an absolute asset and is always able to brighten my day. Every time I walk in I’m immediately welcomed by the warm embrace of Ms. Luna. She’s always able to brighten my day with the simple conversations we have. She really is not only an asset to the Fairway Canyon Club, but to the entire community. I can personally vouch for Ms. Luna when I say that she’s the absolute BEST!

Fantastic experience: I am a resident at fairycanyons. Staff is great. Antoinette Luna is the #1 caring and loving staff member. Does an amazing job

Fantastic experience: I live in the fairways and I always feel so safe and welcomed by Antoinette Luna. She always has such good positive energy and that makes my bad days into good days whenever I see her.

Fantastic experience: Mario Lopez is always kind and has a sense of urgency with any questions or concerns we have. He really takes care of our community!

Fantastic experience: Thank you, Amy Dankel and Mallory Stuart for all you do!

Fantastic experience: I don’t typically contact our HOA for things, but I was having an issue and Mallory Stuart jumped on it. She is extremely helpful and very sweet. She was informative and offered suggestions. She’s definitely a keeper for Roripaugh Ranch!

Fantastic experience: Miss Otto as manager of ALE . Has gave me great service and keep in touch with home owners . She willing communicate and follow up anything home owners concerned thanks again Miss Otto .

Fantastic experience: Met Marla Deckard and was helplful and a pleasure to speak with .

Fantastic experience: Antoinette Luna Is the best . She is always so kind , helpful , and provides quick assistance with any service I may need . The facility and bathrooms are always clean, which is a plus.

Fantastic experience: The team at FirstService in Murrieta is awesome! They respond quickly and always are willing to go above and beyond to help. 10/10!

Fantastic experience: I live in the Fairway Canyon Community in Beaumont , There is a special employee there by the name of Antoinette Luna who is an amazing human being . Everytime I go in there she always has a smile on her face and has always made every experience there positive , I know , if I went to a different community I wouldn’t get the same amazing and positive experience she has given me . Thank you so much for everything Luna !

Fantastic experience: Careana Howell the Community Manager at FirstService Residential is wonderful to work with. She always has a positive attitude and really cares about the community’s issues. Thank you for the excellent customer service and providing such knowledge and helpful people to serve our community.

Fantastic experience: Thank you First Service Residential, Mallory Stuart is a wonderful addition to Roripaugh. I love that she always has a smile on her face and seems to truly care about our community.

Fantastic experience: Maria F. I would like to thank Fairway Canyon Community Association Committee Board Members regarding approval for the front lawn architectural and landscaping modifications of our home. Furthermore, I like to extend my immense gratitude to Betty Hermosillo, office administrator for organizing and bringing up to date each modification proposal which made our home architectural and landscaping modifications to compliance. I also like to thank Jose Orozco general manager, Brittany, And are current receptionist Carol. I thank you for your commitment and dedication to us, Fairway Canyon Community Association homeowners. Sincerely, Maria F

Fantastic experience: My wife and I recently went to the club house to check things out as we are possibly moving to the area soon. We typically don’t leave reviews but let me tell you that we couldn’t have had a better experience than what we had . We met Marla Deckard and instantly felt at ease and at home . She was a very sweet , informative and most of all professional . She answered all of our questions thoroughly and showed us around the facilities ..Great customer service is hard to find these days , Meeting with Marla was a joy and a positive experience and we just felt management needed to be aware .

Fantastic experience: Soni and the team at first residential were prompt, professional, and involved in my backyard project at cottonwood community in Menifee . Keep up the good work!

Fantastic experience: I wanted to thank Mario Lopez and Davonna Moore for the superb customer service rendered whenever I reach out to them for assistance. I appreciate both of you and all that you do for the community.

Fantastic experience: The Parkhouse services and its staff Mario Lopez, Davonna Moore and Alyce Armendariz at shady trails are great. I have been going there for years with my daughter to hang out and have a cup of coffee or eat some snacks. Very professional and very good people.

Fantastic experience: I live in the fairway canyon community in Beaumont ca. I would like to give special recognition to a particular employee named Antoinette Luna. She is always upbeat and has a smile on her face. Every interaction I've had with her has been a positive one. I look forward to seeing her whenever I go to the clubhouse. She takes excellent care of the facility and is very helpful. She is very kind and makes my experience there much better. She is a keeper I'm glad we have her at our facility. Thank you Ms. LUNA

Fantastic experience: I’ve always been an active person and ever since I’ve been from the fairway canyons area I’ve had the pleasure of going to its facility that is very well taken care of. I enjoy the pools during the summer and especially the gym all year round. The employees are wonderful. In particular, Antoinette Luna. She always has a great, loving, and welcoming attitude. She definitely makes you feel like you’re right at home with family.

Fantastic experience: i live in the fairway canyons and might i say the staff there is absolutely wonderful! there is one beautiful soul there in particular, and her name is Antoinette Luna. from the very start of me moving to the fairways, she made me and my entire family feel welcomed. i love seeing her face every time i stop by the clubhouse! she never fails to put a smile on my face. beautiful personality, a beautiful woman. she does a wonderful job at what she does. we need more people in the world like her! i am very thankful to have her in my life.

Fantastic experience: We were so impressed with the assistance we received from Betsy Hermosillo! She was kind, friendly, attentive and punctual in every aspect needed. She is an asset to this team and represents a quality that is sadly eroding in our current society when it comes to people relations. Thank you so much!!