Beven & Brock Property Management

Negative experience: I moved into an apartment in April. It was not cleaned before move in unlike just was told. I also needed several important maintenance items handled and have not been able to contact or receive updates from the property managers even after contacting multiple times. Communication needs to be better on that end.

Fantastic experience: This review is not about property management — it is about Jack, our on-site manager, and Angela. When my kid accidentally locked the bathroom door late at night, Jack was actually out for the evening but still drove back to help us. He and Angela resolved the problem by 11:20 PM. We were so grateful. But the story doesn't end there. Two days later, Angela visited our home and brought gifts for our kids — coloring books, reading books, and small toys. Our kids were so happy. Jack and Angela went far beyond what anyone could expect. Their kindness and warmth made our family feel truly welcomed in our new home. We will not forget this.

Negative experience: It’s a very difficult management company to get a hold of. I had some questions I needed answered before providing them with all my bank information & all I got was an automated email telling me to fill out the application. That’s is NOT good customer service. If you treat your potential tenants like that, I can only imagine how it would be to actually be a tenant. No thanks.

Negative experience: The property manager Laura Hoot is unprofessional. I was explaining to her a problem, and she said “ if you talk over me, I will hang up on you!” This is totally terrible customer service! Do not recommend! More interestingly, my email sent to her which is about the actual issue was never answered. Yet she quickly respond my email about her attitude, even in the night time. Shouldn’t you focus more on handle the actual issue ? As expected this lady never said sorry about her attitude and she never let me finish my talk.

Fantastic experience: We completed a fire sprinkler service for Beven & Brock Property Management (Invoice #2005 and #2029, dated July 23, 2025) at 111 S Oak Knoll Ave, Pasadena, CA. The work included sprinkler head replacements, gauge replacement, and related services, performed fully in compliance with NFPA 25 fire safety standards. Despite the service being completed and documented, this company has not fulfilled its payment obligations. Their manager promised us three different times that payment would be made. In the end, only a partial payment was received, and the remaining balance has been left unpaid for more than two months. Because of this, we are now forced to hire a lawyer and prepare legal action. If this is how the company handles financial obligations, one must question how seriously they handle the safety of the residents in the buildings they manage. A property management firm that shows disregard for agreements and accountability may very well demonstrate the same disregard for the condition of its buildings. For the sake of tenants’ safety and trust, we strongly advise caution when dealing with Beven & Brock. This type of behavior is unacceptable and damaging to small local businesses like ours. We strongly advise other contractors and vendors to be cautious when entering into agreements with this company, as they do not honor their payment obligations. — FireProTech Dear Beven & Brock Team, We would like to acknowledge that after a long delay, someone from your company finally reached out to us and the outstanding balance has now been addressed. While the process was unnecessarily prolonged and caused considerable difficulties on our side, we appreciate that the matter has been moved toward resolution. Based on this progress, we are willing to update our public review accordingly — from a one-star rating to four stars — to reflect that payment was ultimately made, even if it required extended follow-up. We hope that in the future our collaboration can be handled in a smoother and more professional way from the very beginning, without the need for escalation. Sincerely,

Negative experience: Nearly impossible to reach anyone. I’ve lived there for nearly two and a half years and they still don’t have accurate information about my occupancy as an owner of my unit. I don’t have faith they’ll call me back or that my issues matter at all to them. Not fair business practices

Negative experience: I am extremely disappointed with the way Beven & Brock Property Management has handled my situation. As an active duty service member who has proudly served and deployed multiple times to protect the freedoms we all enjoy, I expected to be treated with fairness, respect, and professionalism. Instead, I feel like I am living in a small, authoritarian community where my voice, concerns, and circumstances are completely disregarded. This company appears to focus solely on complaints made against me, without investigating the circumstances or questioning the validity of these claims. This one-sided approach feels like harassment, and the lack of accountability and balanced consideration has created a deeply hostile and unfair environment. As a service member, I am protected under numerous federal and state laws, including the Servicemembers Civil Relief Act (SCRA), the Fair Housing Act (FHA), and various tenant protection laws. If this treatment continues, I am fully prepared to exercise all of my legal rights and protections. I will not hesitate to utilize the legal resources available to me, including the Judge Advocate General’s (JAG) Corps, the Department of the Army, and other resources within the Department of Defense, to address this unacceptable behavior. Additionally, I am keeping thorough email documentation of all interactions to ensure I have the necessary evidence to defend myself and take further legal action if required. As someone who has sacrificed so much for the freedoms of this country, it is disheartening to feel so unsupported and targeted in my own home. I strongly caution anyone considering renting a property managed by Beven & Brock Property Management, as their practices reflect a lack of fairness, understanding, and professionalism.

Negative experience: Really rude and unprofessional HOA reps at this company.

Negative experience: It’s a nightmare to try to reach anyone at this property management company. The employees are always on vacation (to a point where I’m just amazed by their work life balance) and don’t respond to emails and calls. Good luck getting anyone to respond if you need any sort of documentation, or need any assistance from them handling your HOA needs.

Negative experience: This management company is an absolute joke. I have had multiple issues over the last few years with this company over charging fees, double charging fees, not responding to management issues. If clients have a plumbing leak or another emergency issue over the weekend or holiday you will not be able to get a hold of anyone. The emergency line does not work. Be very careful before selecting this company to manage your buildings. Your building and units will lose value because of Beven and Brock's incompetence. Just take a look at all of their other reviews.

Negative experience: Bevin and Brock processing of payments. I fail to understand why it takes over 2 months to pay an invoice that has already been authorized by the HOA president.

Negative experience: If I could give this slapshot organization a minus 0 stars I would. Dealing with them is an absoulte nightmare! Their service is absymal, the property managers are unresponsive, their vendors are outrageously expensive and their accounting is even worse. I have had them for 3 years. When they took over my property it was fully rented and in good condition. Now it looks like a tenament slum after spending over 70% of my annual income on their remomended "repairs". Any owner that can possibly manage their own building is better off doing so rather than letting them on your property!

Negative experience: The experience has been nothing short of a nightmare. Homeowners like myself have been slapped with “SPECIAL ASSESSMENTS” totaling five figures. We just finished paying off one special assessment, and now they are demanding another, even higher, assessment less than a year later. The money they’ve spent doesn’t justify the enormous special assessment fees they’ve collected. We are deeply worried and concerns about their incompetence in managing finance and budgets. The constant threat of additional fees and fines has turned our once-great community into a stressful place to live. We live in fear of the unknown, always anxious about the next unexpected financial burden. Additionally, the legal firm associated with Beven and Brock will add unexpected charges. The company’s communication is atrocious. (The previous property manager left the job, wonder what the reason might be. ) This new associate they’ve brought on board is horrible at communicating, only adding to the frustration.

Negative experience: We have had previous property management and have not had to pay exorbitant fees. Since we had Beven and Brock as our property management, we, the homeowners have been slapped with “SPECIAL ASSESSMENTS” in 5 figures. We have just finished paying a special assessment and now they are trying to get us to pay for another one and it hasn’t even been a year since the last one… this again in 5 figures but much higher. This has been a nightmare. A great community we live in is now a stressful place to live in due to having a FEAR OF THE UNKNOWN. We are threatened that we might have to pay fines (so they heard) or might have to pay upfront in full for the special assessment if we don’t agree to agreeing to the installment payments. The company is shady as they send out emails to individual owners instead of group email so that it is transparent to all. We have always had group emails for minutes of the meeting and financial reports. They run theirs differently. The money they had spent doesn’t even justify the special assessment fees they collected and now they’re up to taking more. Beven and Brock…people are having a hard time and instead of helping us out you are pushing us down even more. Have mercy and how can you go to sleep at night knowing that you make lives of people miserable?

Negative experience: Beven and Brock’s follow through for repairs is poor. Despite high management fees, they fail to deploy quality roofers to successfully fix roof leaks in units they manage. I would highly suggest any homeowners association to seek other alternatives, as they have not managed properties in the best interest of homeowners.

Fantastic experience: They are nice and very helpful

Negative experience: Absolutely abysmal customer service. I had trouble entering the tenant site due to them spelling my name wrong. I've only had to go to the office a few times but each time they give you an attitude as though you are interrupting them or something. Finally when leaving as a tenant they told me my check was ready and when I showed up they asked me to come the next day and were super confused why I was there. Terrible place, glad to be gone.

Negative experience: Very disappointed with this management company just want rents My upstairs neighbors make a lot of noise day and nights I complaint to many times The manager on our appartment building telling me If you want move you can move out I can't help you Seriously......

Negative experience: THE BIG RAIN ENDED LAST MAY. IM STILL WAITING FOR REPAIRS ON MY HOME AFTER FLOODING. RATHER THEN HELP ME TBEYRE IN SOME BIDDING WAR TO GET COST OF REPAIR TO MY HOUSE LOWER! MEANWHILE MY PLACE HAS FLOODING AND NO RELIEF IN SITE. HOW ARE THESE GUYS ALLOWED TO STAY IN BUSINESS WHEN THEY ARE GARBAGE AND HAVE A GENEROUS 3.6 RATING?? THEY ARE RIDICULOUS!! IF YOU ARE BIYING Q CONDO AND YOU SEE DEVEN AND BROCK ON YOUR HOA, RUN FAST THE OTHER WAY IM READY TO SUE THEM. THATS HOW TERRIBLE DEVEN AND BROCK IS!

Positive experience: Very friendly helpful.

Fantastic experience: I gave in and submitted an application as they instructed and they haven’t even attempted to contact me. I’ve called emailed and they send the same copy and pasted message that I need to apply. Regardless of how many times I tell them I have ALREADY applied, they still same that message. Don’t waste your time. I hope they don’t attempt to steal my identity or something. Edit: I feel it is only right to edit my new experience with this company. They reached out to me and assured me my application was being reviewed as well as the reason on why it took as long as it did. It felt as though they really wanted to resolve the issues I faced to ensure it didn’t happen to someone else. My worry and stresses have been relived and I feel more comfortable with working with them moving forward.

Negative experience: INCREDIBLY rude people work at this company

Positive experience: Nice place for kids !

Fantastic experience: It's always nice to live with a clean and pretty garden and a friendly manager and good neighbors.

Fantastic experience: I have been a tenant with B&B for 7 1/2 years, and I have to say, I've never had a problem with this management company. Prices are constantly increases all over this country and for that I say, God help people who are trying to make a decent living and trying to pay rent on time. I'm sure most would agree. However, whenever I've had any issues with my apartment, it was handled right away and the onsite manager at my complex is beyond AMAZING! Mr. Fin Beven tries hard to accommodate me, I'm not the easiest person to please, I'll admit that. Nothing is perfect but they've tried to make my residency a pleasant stay and for that I say, thank you to the staff and especially the onsite manager. Yvette.

Fantastic experience: Nice company

Negative experience: In order to even view the units, you need to submit an application including your social security number, extensive personal information, various forms of government ID and financial documents. Why does a property manager need my social security number in order for me to even VIEW the unit?

Positive experience: Keep checking back.

Negative experience: Does not even deserve one star. Super rude and unresponsive.

Fantastic experience: I was off-put by some of the low ratings online, but after a year of tenancy I had a fantastic experience living under B&B’s management. Their financial requirements are reasonable for local students to qualify. I’ve recommended my friends look at their listings, and I am pleased to have received my full deposit on move-out.

Fantastic experience: Best management company ever!

Fantastic experience: Great place to find a rental. Reliable and accurate

Negative experience: In order to schedule a SHOWING, you have to first put in an APPLICATION? The most backwards, usurious policy I've ever heard -- especially in this market. I wouldn't do business with this landlord based on that simple fact alone. Surely a bad omen and preview of how the rest of your experience will be.

Fantastic experience: Lori Lacher at Beven & Brock was extremely professional, knowledgeable, and responsive with any questions I had as a selling agent for a condo in Toluca Lake/North Hollywood. It is rare to find somebody like her in property management!!

Fantastic experience: Best Management Company ever

Negative experience: Customer service sucks. I left a message and I never got a response.

Negative experience: Called the pasadena office to get some information on rentals. The woman they have answering the phone and responding to questions was very unpleasant and unwilling to explain the application process when I had questions regarding leaving my credit card with the office—hung up on me before I’d finished asking my questions! Very unprofessional

Fantastic experience: Great management and people!

Negative experience: Poor maintainance service. Not responsive

Fantastic experience: I have had only great experiences so far with Beven & Brock Property Management from the rental process to reaching out for maintenance needs. The one thing I really like is that I always receive a response within an hour for when I reach out for anything.

Negative experience: Worst company ever. People are rude and system is complicated. I have yet get hold of the department I need without leaving message and wait 1 to 2 days for call back.

Fantastic experience: Great Customer Service!

Fantastic experience: its nice, rent is reasonable for what i get. management stays out of your hair as long as you do your part and are quick to remedy a problem.

Fantastic experience: We were fortunate that Mr. Beven, Sascha, and Rosa were on top of things with us. Our lease in Temple City went through smoothly thanks to their help. Mr. Beven was very personable and managed things with us directly. Rosa has the kindest disposition and made our every visit very easy. Sascha took the time to solve things with us and we are very satisfied with her help. I would lease again with Beven & Brock Property Management, without a question!

Fantastic experience: Beven and Brock is a great property management group. My property manager Taylor C. is awesome. She’s very responsive and addresses issues quickly. Andy is also wonderful to deal with. The team is a pleasure.

Negative experience: If I could give 0 star I would. How can a management company be so incompetent. I HATE BEVEN&BROCK I strongly stress the word HATE.

Negative experience: The ladies I talked to showed little to no interest in leaving their personal conversation, let alone helping me figure out how to see a property available.

Positive experience: Beven & Brock responds well to tenant requests for repairs. Very good job maintaining property.

Fantastic experience: Thank you for your help

Fantastic experience: Beven and Brock is a great management team who responds to individual's situations in a timely manner and the personal repair men that are called out to your home are professional. Sam is an electrician that was called out to my home and he did an excellent job. Thank you Beven and Brock. Happy Holidays.

Fantastic experience: Maria Is excellent. I have always been treated fairly by Beven and Brock. Thank you! You guys are greatly appreciated.

Fantastic experience: My property manager Taylor has always been very helpful for the past 2.8 years I've rented with Beven & Brock. Issues, if any, are taken care of immediately.

Fantastic experience: I can’t say enough good things about Beven and Brock. They are everything you expect from a management company and more. They have the resources of a big company but are personable like a small one. They have been quick to resolve any concerns I’ve had over the last 10 years. I would highly recommend this company to Tenants and Owners alike.

Fantastic experience: so far so good. nice staff, repairs fixed. just had trouble finding maintenance link on the website.

Fantastic experience: Beven and Brock is a great company. I have been living at a property managed by Beven and Brock for the last 8 years. Whenever there was a repair needed, they took care of it immediately. Property is clean and well maintained.

Negative experience: I've only had one experience with this company so far but it was the most unprofessional experience I've had in a long long long time thanks to a property manager named Laura. The unit I live in has some plumbing repairs that need to be done which would require shutting off part of the water in the building and wanting to be a good and courteous neighbor, I thought it would be best to contact the HOA to make sure I do it at an approved pre-arranged time to accommodate other people's lifestyles and schedules. If not that, at very least, give them a heads up. Seems pretty simple, right? Not a hard ask at all, right? I was given Laura's contact information as the point of contact for the HOA. When she called me, I explained that the individual shutoff valve for my unit wasn't working and I needed to shut off part of the building to make a repair. She first corrected me that there wasn't an individual shutoff based on her information - ok, that's fine. Moving on, I still needed to shut down the water to make a repair. I'm not sure what was going on with her but she appeared to be purposely obtuse during the conversation and got belligerent with me at several points. For example, she kept saying she didn't know what I was asking for and I kept saying "Well, I am trying to reach out to the HOA to plan a good time that works for them so I'm not just a random renter inconveniencing everyone else." She told me that she'd not allowed to give me any information about them and it's my responsibility to go notify 30+ neighbors on my own.... Kind of hard to do without any contact information but I digress. I tried to change tactics and say "Ok, without you divulging information about them, could you perchance give my contact information to the HOA president so they could reach out to me?" Her response was that of a petulant child: "I don't have to do that to do that. That's your responsibility." Ok.... Kind of hard to do when I don't have the contact information for the HOA or any way to get ahold of them except knocking on 30+ doors. I would think that the HOA probably wouldn't want me doing that and would prefer her to provide a more customer service-centric solution that wouldn't disrupt the entire property, right? Well... Laura is your property manager, I don't think "customer service" is her main driver as a professional. At least not in my experience. Another unhelpful solution she offered was posting notes on every single door of every single unit to "notify" them... I tried my best to deal with her VERY unprofessional attitude and demeanor. She kept saying that she didn't know what I wanted and I kept saying it so at one point I said "Look, lady, I'm just trying to..." and before I could finished, she yelled "LADY??? DON'T CALL ME LADY!!!!" I didn't say it in a rude way or yell at her but she took it as such and I felt her response was very very rude. At one point, she was trying to keep me on the phone by telling me that she still didn't understand what I was asking and I had to be the adult and cut off the call because I got the sense she was just trying to get me to react which I wasn't going to do for her. I simply said "Ma'am, I've already told you want I want you to do. You said no so I think it's best to cut off this call because I think we're reached an impasse." She was still going off when I ended the call. Beven and Brock - through Laura - has definitely earned a 1 star review which I'll also make sure to copy and paste this review to other review sites. If I were running an HOA, I would want the management company we use as an HOA to provide customer service and solution-centric. If someone is calling with a problem that might disrupt our customer's (HOA owners) day and there's a way to make it not-so-disruptive by extending professional courtesy, one would think that they would be focused on providing the best experience for their clients. That's obviously not a value at Beven & Brock given that Laura's attitude and demeanor are accepted there.

Fantastic experience: My experience since renting from Beven and Brock has been great. Any issues with my unit that came up they took care of it in a timely manner. I always get a quick response from my building manager and everyone I've met there so far is really nice and helpful.

Fantastic experience: All looks good..nice management...thanks to all b&b family

Fantastic experience: Beven and Brock is an outstanding management company. I get instant responses whenever there is an issue with my apartment. I strongly recommend them as a property management company.

Fantastic experience: This company is good about responding to questions or concerns in a timely manner.

Fantastic experience: Sascha has always responded to my concerns in a timely manner. I have found Bevan & Brock is be an efficient, personal firm. I always highly praise your firm to anyone who inquires.

Fantastic experience: I have been a client of Beven & Brock for almost 10 years and I can assure you they are phenomenal. They responds well to tenant requests for repairs. Recommended.

Fantastic experience: Excellent Management Company that I highly recommend and have been doing business with for over 23 years. Repairs are made in a timely manner and well done.

Fantastic experience: Bevan and Brock manages the best properties! we love the relationship that we have with all of their managers as an independent vendor. Highly recommend them to property owners, vendors, or home buyers and renters.

Negative experience: The properties this place manages are often not well taken care of and oddly expensive. Would not recommend.

Negative experience: Unprofessional

Positive experience: O.K. service for housing around Pasadena

Fantastic experience: Best people ever!

Negative experience: I have asked Bevon and Brock to handle several issues at the Glenoaks Villas on 5th street. Its like talking to a wall. Its a real shame.

Negative experience: Had a three month relationship with these folks, and very little of it was good. We had contracted with them to manage our townhome rental. We signed the paperwork and gave a deposit, but told them it wasn't ready for occupants. The sales department said they would hold off processing anything till we were ready for them to actually begin management. Somewhere in the mix, that wasn't communicated to Accounting. Two months in a row they charged us for management services they weren't providing. Two months in a row we had to call, and visit the office, to clarify and get a refund. They might be good once they start managing, but I'll never know.

Fantastic experience: Convenient access to keys for apartments I was viewing. Parking was provided as well.

Fantastic experience: Great management company!

Negative experience: Beven Brock property management doesn't provide true emergency service. Any time when i am calling for flood problems, took them few hours to responding. My unit flooded as the same number of the times as the numbers of how many times rains in los angeles California! March 2015 after second time flood of my unit, i called Beven Brock management and ask them do something as prevention for the flood. The lady on the phone laughing at me and ssids:" what you talk about? There is no flood in L.A California! We are in drought!" Anout 2 werks later, rain water got into my unit from the bottom of exterior wall, damaged my brand new remodeling. That day we called their emergency line few times, but they respond the matter until next day. Today, September 15, 2015. It was raining overnight, we called emergency line at 7:46am. Will see, how long it take them to show up over the property.

Negative experience: The worst management company ever. We rented our house through them. They don't answer calls or emails, they never inform about what they do, they lie about everything. Don't recommend at all.

Fantastic experience: Excellent staff and management. I have been dealing with B & B over the last 12 years and it has always been great experience. Everyone is very nice and professional.

Fantastic experience: They are The best Property Management firm I have leased an apartment form.

Fantastic experience: Bevin and Brock was easy to work with. Our property manager was Taylor; and she was always easy to talk with about maintenance questions and prompt on getting them addressed. Her vendors / contractors were always easy to work with, as well, when they'd come to do repairs. Thanks, Taylor!

Negative experience: Beven and Brock has sloppy bookkeeping. They don't credit your payments and threaten to send your account off to collection without first asking you if the payment had been made or not. This is from a condominium owner who has always paid on time. Beven and Brock are dirt avoid them at all cost.

Negative experience: they use the cheapest contractors and then raise the HOA fees. Typical property management company