Finger Management Realty, LLC

Negative experience: I am a current tenant and NYC City Employee at 695 Thwaites Place (The Allerton). I am writing this to warn others about the management practices of Finger Management and their marketing consultant, K&G Upright. Despite being a city worker in good standing, I have been trapped in an unendurable studio for years while management has kept vacant a one-bedroom unit (6F) for over 3 years. They did not as much as acknowledge my request and now they repeatedly provided false information about availability and are now attempting to bypass the 10% Municipal Employee Preference mandated by HPD and my reasonable accommodation. Their excuses are a clear case of bad-faith stalling. I have had to escalate this matter to Council Member Oswald Feliz to address these regulatory violations and potential Source of Income discrimination.

Fantastic experience: We have had the opportunity to work with Finger Management Realty LLC on several façade restoration projects across NYC. Their team understands the challenges of managing buildings with tight budgets and has consistently coordinated capital improvement projects in a practical and organized manner. In our experience, they work to keep projects moving and align the building’s needs with available resources, which is critical in restoration work where timing and coordination are key. We also appreciate the collaboration and professionalism of their team, including: James, Aileen Domenitz, Desiree Dismore, Ron Finger, Tamara, Trisha, and many others who support the day-to-day operations.

Positive experience: I had a really positive experience with Finger Management. Desiree was incredibly responsive and got back to me quickly whenever I had questions. She took the time to show me the apartment and was very patient and understanding throughout the process — which, as anyone knows, can be very stressful. Although I didn’t end up getting the apartment, my experience with her made me genuinely excited about the possibility of living there. Her professionalism and calm approach made a big difference. I would absolutely recommend working with them.

Fantastic experience: I was looking to purchase an apartment at the 20415th Ave property and Desiree was extremely helpful and knowledgeable about the process. I had a great experience overall!

Fantastic experience: Thank You Desiree Dismore for your ability to always being helpful.

Fantastic experience: Edwin the property manager for my residential building 520 is amazing , and he always answers calls right away , and also follows up with urgent matters! He’s the best !!

Negative experience: This company isn't professional. I live in a building they manage, the building had work done, and it wasn't to code. I had to call for proper ventilation when work was being done and had to ask for a schedule multiple times. They sprayed metallic spray paint in the building and I had to call for ventilation. I even had to get the city involved because they didn't bother to put the proper protocols in action. Now with the snow the entire parking lot looks insane it's unsafe and I've called many times about the snow, people are parking in areas that create an even bigger safety issue and it's unsafe getting in and out of the car. Difficult to get in and out of the garage. They told me there was no salt..... we need a plow or a shovel to be utilized here.... not salt. I was also asked if I knew it snowed... the entire conversation was rude I have photos and will add more.

Fantastic experience: As a real estate agent, I work with many property management companies, and this one truly stands out. They are one of the most responsive, reachable and informative management companies I’ve had the pleasure of working with. Communication was prompt, clear, and professional.

Negative experience: Good luck getting any response when you contact them

Fantastic experience: Worked with managing agent Nick B while renting an apartment in an Upper West Side building over the last two years. Nick was fantastic to work with. He's responsive and flexible, and works to quickly resolve any issues or answer any questions. A real pro and extremely easy to work with. And the building itself was always well maintained and kept clean. Overall a very good experience.

Fantastic experience: Desiree D was extremely helpful in providing the information required as a lender to warrant the condominium project. Her responses were always prompt and accurate. Our borrower was able to purchase their new condo thanks to Desiree!

Negative experience: So hard to reach!!!!! they always have an excuse. They dont update you. They promised to submit papers this day then next thing you know it wasnt really sent! Such a horrible experience!

Fantastic experience: Fantastic to work with. Friendly, responsible, intelligent -- highly recommend!

Fantastic experience: Great service.

Fantastic experience: Desiree Dismore is a great property manager and Finger Management is a good company

Fantastic experience: As a vendor, they are great at answering calls at the office. The Property Managers work hard. Desiree is very responsive and organized, you can tell she cares about her properties and residents.

Negative experience: This company never replies to my email or return my phone calls. Terrible customer service.

Fantastic experience: Working with Finger Property Management has been an absolute pleasure from the very beginning. As a new client, the experience of interviewing and selecting the firm was seamless and professional. Ron and Greg Finger were both highly engaging, knowledgeable, and thorough during the process, making it clear that they are deeply committed to providing exceptional service. Our building manager, Desiree, has truly gone above and beyond during the transition period from our previous management firm. She has been nothing short of stellar, demonstrating exceptional dedication and professionalism. Not only has she ensuring a smooth transition, but she has also stepped in to address current issues with remarkable efficiency and care. Her proactive approach has made an immediate and positive impact. If this is any indication of what’s to come, we are confident that we’re off to a fantastic start with Finger Property Management. We’re excited about the partnership and look forward to continued success under their management. Highly recommended by this board member.

Negative experience: Management is not responding. Out property manager showed up intoxicated for meetings (guess he couldn't handle us sober), he took a nap in the empty supers apartment and walked out with our master key,... All the vendors they send are no A-teams. Projects were done improper or not finished at all. But management paid their buddies with our $. And some vendors they did not pay at all for month. Finger management is not on top of their game.

Fantastic experience: I had a wonderful experience with Desiree, who was very helpful in our complicated transaction. She was knowledgeable and straightforward. Much appreciated.

Negative experience: Be careful when using this company!! They will lie not answer calls or emails and try to take your property from you slyly. BEWARE

Fantastic experience: Managers are professional, responsive and thorough. On a personal level, they are very personable and easy to work with.

Fantastic experience: It’s been a pleasure working with Finger Management! Working with Desirée Dismore makes everything easier! Vendor communication is easy and timely and their care for residents is always evident. Thanks Again!

Negative experience: They managed The Aurora condominium and took a 500 dollar deposit from me for my move-in. The deposit should have been returned when I moved out of the apartment, but they are keeping my money because they ‘don’t currently manage the building anymore’. Absolute trash. Run if you see their name on anything.

Negative experience: It's impossible to get them to answer emails or calls. Adding here the text of two emails I just sent to the management team after reaching the end of my rope, with the name of the specific employees redacted. _________________________ Hi [management team] - I'm sorry to have to reach out to you like this, but I've been trying to get [employee] to help me with this issue for months now. The only times she has responded have been to kick the can down the road. It's preventing me from reliably having medication delivered. She has not responded to the messages I left. I did finally reach her, and she insisted she was working on it, but she clearly hasn't. She also insisted that she had responded to me on another issue of water damage from a flood upstairs, where she definitely didn't. I will forward that email as well. I'm concerned that the neglect of the issue may lead to structural issues or mold, but she clearly does not share that concern. She also insisted that she spoke to me about that, which was... well, frankly, bizarre. I had never spoken to her prior to today, where she was quite hostile when I said I had been trying to reach her for months. Her assistant tried very hard to make me go away, but after insisting I speak to her supervisor, she did transfer me to [employee]. Can you please direct me to someone with the power to help here? ____________________ Hi [management team], Please see the forwarded email about the water leak that I sent 2 weeks ago and still have not received a response to. When I spoke to the (very agitated) [employee] on the phone, she insisted (1) that she had talked to me (... what??? She definitely knows she's never spoken to me before), and (2) that this did not affect me because it was the floor upstairs. Which, as you can see from the attached pictures of clear water bubbles in the walls, is quite a stance to take! There is water damage down an entire section of the wall. I'd appreciate your help here.

Fantastic experience: I have been dealing with Finger Management for years and it is always a pleasure to do so. From the receptionist all the way up to Ron Finger himself, everyone there is always responsive, courteous and professional and most recently Michelle Dujarric and Desirée Dismore were instrumental in helping to facilitate a smooth transaction.

Fantastic experience: Excellent experience working with Finger Management, especially with Desiree. She was incredibly helpful in reviewing and providing the necessary documents for our closing. Effective communication is important, and they make it easy for us. Highly recommend!

Fantastic experience: It has been such a pleasure to work with Desiree and the Finger Management team. She is professional, has a great attitude, and extremely easy to communication with.

Fantastic experience: Finger Management is notably quick to respond to any inquiries or issues that arise, ensuring that maintenance requests are addressed promptly and effectively. Their commitment to timely payments has fostered a smooth and reliable working relationship, allowing us to focus on providing the best service possible. Moreover, it is clear that Finger Management truly values their residents. Their proactive approach to property management and resident satisfaction is evident in their everyday operations. We would like to extend special recognition to Desiree, a managing agent, whose exceptional dedication and professionalism have made our collaboration seamless and enjoyable. We highly recommend Finger Management for their outstanding service and dedication to excellence.

Fantastic experience: Great experience with these guys - Nick B. was a very helpful manager!

Fantastic experience: Have been living at this apartment for almost twelve years, under multiple consecutive owners and management companies, currently under Finger Management. Having Nicholas Bavaro as property manager is a wonderful experience. Any issues that arise, he instantly resolves—even outside business hours—with real concern and immediate effectiveness, without needing even a single reminder. And his manner is always so polite and profoundly caring and attentive, it really transforms the experience of living here.

Fantastic experience: Thankful for Nick my building manager !

Fantastic experience: Great attentive management company when it comes to service requests or just general questions. I never feel rushed or dismissed with my concerns. Desiree is our bldg manager and she is helpful, timely, and considerate. During issues we were having at the bldg., she was onsite and in constant communication until it was all resolved. They’re a reliable company with great customer service!

Positive experience: I’ve read these reviews and I’m shocked. We are new clients and I have can confidently say that as our current building manager, Desiree D. is awesome. She is attentive, and incredibly efficient. One of the things that stands out about Finger/Desiree is their responsiveness. Whether it's a maintenance request, board demands, requests for bids/proposals or just a general inquiry, they respond quickly and with a solution-oriented approach. I never feel like I'm bothering them; in fact, Ron, and his team (thus far) seem to genuinely care about the well-being of our residents. The building itself is always clean and well-maintained, thanks to Desiree’s diligent oversight. She works closely with the cleaning and maintenance teams to ensure everything runs smoothly. Overall, we are extremely satisfied with our choice to change to Finger Mgmt. and have Desiree as a Building Mgr. If anything changes, Ill revise my review. Btw no one gets 5 stars. There's always room for improvement

Fantastic experience: Finger Mgmt. has represented our cooperative building for 2+ years. Recently the team of Desiree, Ron, and Michelle have given us exceptional attention and service.

Fantastic experience: Desiree is very easy to work with. Finger Management is highly recommended.

Fantastic experience: Finger Management has managed our HDFC for 10 years. Together we've developed a close professional relationship. Within the last four years property manager, Hector Williams has shown so much dedication to seeing that the property is running efficiently. There is no issue to small or to big for his attention and time is not a factor. He's available 24/7. His initiative to see and implement the neccessary improvements to the property is greatly appreciated by the shareholders.

Fantastic experience: I've been a tenant of 1660 Crotona Park East for a few years now. I have dealt with Property Manager, Hector Mathews, from Day 1. He has always been very professional and prompt with addressing any concerns brought to his attention. The building has it's fair share of issues, especially being old, however, I appreciate that he patiently listens and is quick to resolve any problems that arise.

Fantastic experience: I am writing this review to state that Hector Matthews, has been an amazing manager. He goes out of his way to keep us informed and look out for the best interest of our properties.

Positive experience: Desiree Dismore became our Property Manager the beginning of this year.Since then she has shown herself to be very professional in her dealings with Shareholders. I appreciate her attention to detail and willingness to respond quickly to questions/concerns. She is quickly becoming one of the best Property Managers we have had. Thank you Desiree for your hard work and dedication to our community.

Fantastic experience: It has been a pleasure working with Hector over the last few months. His professionalism, expertise, and assistance to our building and board have been extremely helpful. When tribulations arose, Hector came to the rescue and got us through those extremely rough times. If it weren’t for his positive attitude, knowledge, and his words of encouragement, I don’t think I could have gotten through any of those rough times without losing a nerve or 2. Thank you Hector for bringing our building back to life!

Fantastic experience: Been working with this company for many years. It's been a pleasure. I have worked with many managing agents however Desiree has been extremely knowledgeable and helpful.

Fantastic experience: I highly recommend Finger Management, and Desiree in particular. Our building has had some challenges in recent months, and both Ron Finger and Desiree have tirelessly worked on our behalf. Desiree is thorough, professional, honest and very quick to respond. She has taken the challenges of our building very seriously, being on site every week, and personally taking care of our building as she would her own family and her own home.

Fantastic experience: Had a seemless and wonderful experience working with Desiree, she's super responsive as well as knowledgeable and I would definitely be open to working with her in the future. A+!

Fantastic experience: I’m writing to say thank you for such good service. Miss Desiree Dismore you are a complete professional, passionate and patient. I respect your attention to detail and your openness to share your insight. I would definitely recommend people to you and hope to keep in touch with you.

Fantastic experience: Our Co-op recently signed on with Finger on very short notice and our property manager Desirée has been working very hard to help our building fix many issues we had unbeknownst to us after years of working with HSC. Tamara has also been diligent in helping us with compliance with local laws. Ron runs a nice company. Thanks y’all!

Fantastic experience: We have been working with Desiree and Finger for a few years and its been a great experience. Very accommodating, always available and responsive. I strongly recommend them.

Fantastic experience: I’ve dealt with the building manager Desiree Dismore and she was very professional and helpful to me.

Fantastic experience: This is a wonderful and profesional company to work with. I have done business with them for almost 22 years. Desiree has been great and the entire team as well.

Fantastic experience: I’ve been working with Desiree for the past year across her numerous Manhattan properties, and I must say that it has been an absolute delight! Her professionalism, prompt responsiveness, and friendly demeanor make every interaction pleasurable. She is effective in her role, genuinely cares, and consistently goes the extra mile. For any buildings needing a top-notch Property Manager, I highly recommend contacting Finger Management and specifically requesting Desiree. She’s truly a standout in a very competitive field.

Fantastic experience: I was one of the first residents in SOYO Lofts when it opened and just moved out years later. The team at Finger Management has gone above and beyond to make their residents feel seen, heard, and comfortable. I have never had an issue with a request, communication and all of their staff is cross trained and always in the loop. The building is well maintained and extremely clean. Systems are up to date, everything is user friendly and if I ever move back to NY, I will most definitely move to a property that is managed by Finger Management. Cheers to a great experience and an even greater team!

Fantastic experience: So appreciate attentive service - courteous and effective. Always receive prompt acknowledgment of issue and when resolved. Good job!

Fantastic experience: We have been working with Finger Management for 17 years. Its always been a great experience and a pleasure to do business with them.

Fantastic experience: Finger Management has been a professional and accommodating management company. Their team is always willing to help and responds to tenants needs needs and requests quickly.

Negative experience: WORST COMPANY EVER.NO CUSTOMER SERVICE. THIS COMPANY NEEDS SOME TRAINING IN ALL DEPARTMENT. WHY DOES THIS COMPANY EVEN EXIT

Negative experience: This is the most unprofessional company and the staff is extremely rude and have the nerve to have an attitude. You call or email them, and there is no response.... ever! THEY DO NOT COMMUNICATE AT ALL!!! How do you have a job and yet NOT do YOUR job?! Then be mad when people call you out on NOT doing YOUR job?!?! One person claimed they were remote. Remote don't mean vacation!!!!! Get it together and help the people you were hired to manage the property for or let another company take over that actually going to do the work! One person advised me to email them and CC the Mayor! If the company really want to help, provide a number where you can be reached because the email you provide always goes unanswered and no one ever gets back to you.

Negative experience: I honestly don’t have the words to explain this no stars would say it best without the words. If your looking for a honest business to take over a residential leasing deal please bypass this company. The secretary that answers the phone is very rude every time and I mean every-time I call doesn’t matter she’s always having a bad day. No type of communication between agents and lease holders you can call for a repair and call and call and nothing no response no call back If somehow the work does get done it’s at a mediocre level. Cutting too many corners here.

Positive experience: Good staff

Fantastic experience: Our experience with Finger has been in Westchester County, and they have been competent and professional in their assistance with our property. Aileen and Michelle and Ms. Ortiz have been responsive and helpful. They also helped bring the Board up to speed on required training for Board Members; and they provided the training as well.

Fantastic experience: Ron Finger Management. Where do I begin… I have been working with Ron finger management for over 20+ years. They took over management of my first home, a building I grew up in circa 1998 and since then, our building has been well maintained. We went from almost having to file for bankruptcy to over half a million dollars in reserves. They are truly responsive, patient. I felt taken care of and respected by frequent, open communication. I have had such a great experience with Ron finger management that I had them help me sell my home. They are diligent, professional, and most importantly Trustworthy. I was able to rest assured knowing that Finger Management had my best interest at heart.

Fantastic experience: We hired Finger Management about 3 years ago after having to let go our previous management company over severe negligence, and we couldn't be happier with the switch. Finger and their team, specifically our dedicated manager James are reliable, transparent, always available, pride themselves on their customer service and aim to keep owners/residents' needs top of mind. Highly recommend!

Negative experience: Do NOT hire this company to run your building. Poorly ran. Paper pushers and incompetent.

Negative experience: Has to be the worst management company in the city. Totally unresponsive to email and calls. Incompetent people work there.

Negative experience: HORRIBLE!!! Lacks professionalism, constantly lies. Fails to get things done in a timely manner. Victor doesn't respond to calls or emails in a timely manner either. They're just taking our money and providing no service.

Fantastic experience: Finger Management is the 4th company we have had in almost 20 years, but they are by far the best. Aileen and Michelle respond immediately to any questions or requests, and they go out of their way to be helpful. Bravo!

Negative experience: Greedy, unprofessional, not personable at all. They do not care about the shareholders at all. Non working buzzer system, dirty common areas with no oversight of super, they hold deposits for no reason. Sickening. Do not do business with them. I have been living in a brand new cooperative apartment building managed by Finger Management for the past 6 months. Under Finger Management the building has taken a turn for the worse: dirty carpets, non functional buzzer system, leak in the storage room, and non functional utility company (lack of transparency with billing/meter system). I chose to rent out the community room of our building for a party. According to the rental agreement I was entitled to the security deposit I put down ($200). The property manager decided because there was tape on a doorframe and some spots on the floor that I forfeited my deposit. Finger Management refused to return the deposit although they did not have to use any part of my $200 toward resolving the “damage” to the space. Do not do business with this management company if you can avoid it. They are negligent, greedy and unethical.

Negative experience: Critical: Lacks professionalism, integrity, care and fails to act swiftly regarding pressing matters: such as inside smoking, tenant-to-tenant harassment, leaking roof and general repairs: bathroom, kitchen and general use areas. Furthermore, matters not handled properly nor in a timely manner that makes the property I reside at unsafe and inhabitable. Managers will lie to cover their failure to follow up or execute legitimate repairs or grievances. They will forget to follow up and simply not do the required work, nor answer emails timely (if at all). The principal operator of this company fails to share serious matters with ownership. This issue is relevant at least at my property. I can’t speak for others, but one could only assume if they cannot properly keep clean, maintain and manage one property: it is likely they cannot manage others well either. I think when moving into a building, always research the management company first before making a decision. I certainly could’ve been living in a beautiful building and not dealing with a leaking roof (for the second time) for a month and through hurricane-like conditions. Due to hurricane Ida (a storm known to be coming for weeks), our basement became flooded and a majority of my items damaged/ruined. Instead of having a team ready, the super and primary manager were on vacation. The “full-in” manager never gave anyone his number whatsoever. So, we had nobody to call. The “emergency” line calls the super and management company — which did nothing to remedy the matter in the first place. Whilst my internet provider and water delivery company noted how prepared they are for the storm (and how serious the storm would be); Finger Management didn’t notify us at all that there is a possibility the basement could flood or to remove items in advance and/or that the basement was flooding in real time; even though an alarm was sounding for hours; and the elevator ceased to work. The company failed to notify all tenants, period. For a company that says they have been doing this for 30 years — how would a warning email or note on a serious matter be any different than a storm/matter from 10 years ago or even 100 years ago? It is common sense. The Simple answer: they do not care and lack integrity. Absolutely, the worst experience I have ever had. I cannot recommend by any means.

Fantastic experience: I don't know what the previous review is talking about. Finger Mgmt is nothing but responsive when I've needed and I've dealt with Greg and his assistant on a consistent basis and have had my needs met and my issues resolved in a professional manner.

Negative experience: Literally my worst nightmare, I stayed at their 167 w 129th location. The worst service ever, the management is rude, selfish and VERY discriminatory. The only thing they care about is collecting rent from you that’s it! In the one year I lived there, there have been problems with hot wayer and many related issues. As I mentioned before, this was my worst nightmare, worst Appartment I have rented all my life. Pleaae keep away while you can!

Fantastic experience: Friendly customer service!

Negative experience: Very rude staff, especially the management can't even ask them a question without them going off. I wouldn't recommend this place to anyone they're beyond unprofessional. If you see a 5 star rating for this company, it is their employees disguised as other people rating themselves at that level.

Fantastic experience: Finger manages assets in a good fashion. They have always been good with the buildings we have collaborated on and have protected my interests as a landlord. I would recommend them as a 3rd party manager.

Fantastic experience: Very professional, responsive and courteous.

Fantastic experience: Very responsive and professional management company

Negative experience: ALot of things have being stolen from infront of my door... cameras Are turned Upwards I called the landlord Multiple times complaining about the smoking in front of my door nothing has been done they do not care about Their tenants at all.all the staffs are rude and very disrespectful.

Negative experience: After many things being stolen from infront of my door... dangerous incidents occurring in the halls/stairs asking for cameras THAT WORK must be too much... as a landlord isn’t protecting your PROPERTY and TENANTS priority?? Oo no, according to the property manager that’s not his job because he isn’t authority. Authority hasn’t done anything because when they come back for recordings there aren’t any, Yes we do have cameras but they’re just for show.

Fantastic experience: Finger management has been managing my building for quite some time now. We love them! Aileen has been more than helpful in getting us documents and returning phone calls very quickly!

Fantastic experience: I have lived for two years in an HDFC apartment in Harlem managed by Finger management. I find them responsive and professional. My suspicion is that those who on this thread have found them and the staff to be rude are themselves unreasonable and have unrealistic demands. I appreciate their professionalism.

Negative experience: Hate that place

Negative experience: Managers are rude to there employees avoid this place if you can

Negative experience: All the employees are very rude and disrespectful