Crown Key Property Management

Fantastic experience: Crown Key Property Management, I want to take a moment to truly thank you for all of your kindness, patience, and professionalism. We really appreciate how helpful you’ve been and how you’ve made sure our needs are taken care of in our home. Thank you for helping arrange for vendors to come out and take care of the things that needed repair. It means a lot to know that we can come to you with our concerns and that you listen and help find a solution. Your support and patience have made this a more comfortable experience for our family. We truly appreciate Crown Key Property Management and are grateful to have you helping us along the way. With sincere appreciation, Latifu

Negative experience: If I can give this place zero stars I would. This is the worst experience I’ve ever had with a rental company, they lied so many times to the owner of the property we are renting from, (we are tenants) We have been tenants for about 4 years and their customer service has gone down hill, many times when we tried getting maintenance they would take a while to send someone, and when they finally send someone they would send someone who made the problem worst. One of the other problems we had with them, specifically Abigail is they tried to force us to use another gardener they wanted us to use, even though we had our own for a long time. After continuing to get really bad customer service from crown key we decided to contact the owner of the property and we are so glad we did, the owner has been amazing, the crazy thing is she had no idea crown key was charging us a bunch of extra fees, and sending people without her approval. Crown key forces tenants to pay for a “resident benefit package” each month, yet they do nothing on the package (maintenance, getting air filters, and many other things they promise but don’t do) They are not a honest company, we also know 2 other people who have properties with them and they also had no idea about them charging tenants hidden fees. After being tenants who respect the property, the neighborhood, and always have paid on time, we were treated unfairly, we will never rent from crown key and wouldn’t recommend to anyone else.

Fantastic experience: Thank you for such a quick response to our maintenance request. Temo Fernandez Landscaping did a fantastic job fixing the backyard sprinklers. He is very knowledgeable and efficient and had the whole system up and running perfectly. We were impressed with his work.

Fantastic experience: The vendors that have come out to assist with the projects at the property have been respectful, helpful, and extremely efficient with getting the job done and done well. They have made the experience very quick and seamless. I’m not looking forward to having more maintenance needs, but if so, I would gladly put it in due to the quick response and the attentiveness.

Negative experience: We leased with Crown Key Realty for two years and, regrettably, our experience was marked by persistent issues and disappointment. Office staff often appeared uncertain about policies and procedures, regularly needing to “check with someone else,” and promised follow-up calls rarely occurred unless we repeatedly reached out ourselves. As a military wife whose husband was deployed for much of our tenancy, I was often managing our household and children alone. Our family chose this Tracy Hills community because it appeared to offer a safe environment and strong schools. While the home itself was in a desirable location, the management experience consistently fell short. Lease renewal terms changed from year to year in subtle but impactful ways that were not clearly communicated, creating what felt like a bait-and-switch situation. Maintenance requests were slow to be addressed, and scheduling was rigid with little regard for residents’ work schedules. Like most families, we had jobs and responsibilities in order to afford our rent, yet flexibility was rarely offered. Additional fees, including the resident benefits package, lease renewal fee, and pet rent—were expensive and increased annually. There was also a significant annual fee simply to reprocess our pet, despite it being an online form completed by the tenant, which felt unnecessary and excessive. The move-out process was the most disheartening part of our experience. As a military family, we took great care to leave the home in better condition than when we moved in. Despite this, we were informed that having a Crown Key representative present for the walkthrough would cost $150. This did not feel like a helpful service, but rather a deterrent, discouraging tenants from having someone present to review the condition of the home together, while adding yet another expense during an already stressful and costly move. It gave the impression that the process was designed more to collect additional fees than to ensure a fair and transparent move-out. In our entire rental history, this was the very first time we have not received our full deposit back. Overall, I am deeply disappointed by the lack of transparency, communication, and consideration shown to residents. I regret not scrutinizing the lease renewal terms more closely and expected far better treatment. We are relieved to no longer be renting with Crown Key Realty due to our family being PCS’d out of state at the end of our last lease. Prospective renters are strongly encouraged to review all lease terms carefully and proceed with caution.

Fantastic experience: I just want to take this time to THANK the entire staff of Crown Key - everyday that I called I was greeted professionally, but as of today, I can say they are truly the BEST! I appreciate them tremendously. Thank you Crown Key for making this transition easy.

Fantastic experience: Crown Key staff always displayed patience. Kept me updated at all times. Very professional and diligent.

Fantastic experience: We are so grateful for Susan Goulding with Crown Key Realty Inc. and all the support they provide us in selling our home after my husband’s passing. Their professionalism, compassion, and patience made such a difference. They guided us through every step of the process with care, always taking the time to explain and answer questions. What could have been an overwhelming experience was made so much easier because of their expertise and kindness. I truly appreciate the way they went above and beyond, and I highly recommend Susan Goulding with Crown Key Realty Inc. to anyone looking for a realtor who is not only knowledgeable but also genuinely caring

Fantastic experience: Susan is super knowledgeable and easy to work with. She has been my Go-To consultant for over 7 years regarding my tenant placement needs and keeps up with the latest crazy California laws. Being a self managing landlord in today's climate is not for the faint of heart. Thank goodness I have Susan and her team to manage my assets. I appreciate you!

Fantastic experience: Susann Goulding and her team at Crown Key Realty have done an excellent job in managing all my properties across the Bay Area. I would highly recommend this team. Thank you all.

Fantastic experience: We contacted Crown Key Realty for renting a property. I have been partnering with Abby who has been exceptional in her response and follow up. She is very personable on the phone and has really worked to answer our questions. This has been a refreshing experience.

Negative experience: STAY AWAY FROM THIS PROPERTY MANAGEMENT COMPANY!!!!! As we’re all aware dealing with property management companies, isn’t always the best experience This property management company takes the cake however When you try and get things fixed, Abi will make it almost impossible to get things fixed She will constantly come up with excuses as to why certain things can’t get fixed Upon things finally getting fixed they will always take the cheapest route possible and do the very bare minimum The house that I rented came with a lot of very nice amenities One of them being nest thermostats throughout the property and some water fountains in the back yard My water fountains stopped running awhile back and I had them fixed Whatever the guy did when he fixed them caused massive flooding in my back yard I contacted Crown Key Realty to have them get the backyard landscaped due to the flooding and they refused to They said that because this happened after 30 days they wouldn’t fix it You can’t time when a repair is going to go bad, this caused me to have to pay a lot of money to get my back yard fixed Awhile later the fountains stopped working again and we found out that it was an electrical problem I waited about two weeks and the new person who worked with maintenance-Alex-informed me that the owner was not going to be fixing the problem So now not only were the water fountains not working, but some of my outlets in the backyard also weren’t working I responded back to Alex letting him know that this was an amenity that came with the house, also involving my electricity and it needed to be fixed I heard nothing back from him and it wasn’t fixed Then a couple of weeks later one of my Nest thermostats stopped working in my home and needed to be replaced Upon Alex speaking with the people who were fixing the AC, he was attempting to put an old school thermostat in and not replace it with the Nest thermostat which was originally there So I proceeded to contact Alex and let him know that when I rented this home I did so, due to the different amenities it had and I’m expecting the amenities to continue working I made mention of the Nest thermostat and the water fountains in my back yard and the fact that they should be fixed, back in original working order and my thermostat should be replaced with a Nest I told him that a Nest would only cost $70 more to put in He then agreed that he would replace the thermostat with a Nest and he would check into getting the fountains replaced Within a days time he called back and said he would get the fountains fixed as well It’s quite obvious that the property management company is trying to keep money in their pockets and not put out necessary money to get things fixed This has nothing to do with the owner not wanting to get the items fixed Crown reality is wanting to keep money in their own pockets and not dip into the allotted money to get things fixed Had I not have spoken up and defended myself against the mistreatment, they would have put an old thermostat in the house and never fixed the fountains or the bad electrical wiring in the back yard I was promised by Alex that I would receive a credit on my rent for the money I paid for the NEST thermostat, that he would speak to his team and the credit would be on my rent I waited several days and the credit wasn’t there I then had to call the property management company to let them know what I was promised We had to go back and forth for awhile and I finally was given the credit I was given the credit only for it to disappear from my ledger balance eventually. This is only one of my complaints, I couldn’t fit the other complaint within the allotted space you’re given. The other complaint pertains to more of their incompetencies. This time regarding the move out process. I beg you to leave this property management company alone, deal with a property management company that knows their jobs and actually cares about their tenants.

Fantastic experience: Thank you all. Especially Abi Baez thank you very much . I always get my questions answered very Professionally by all and especially by Abi Baez. Thank you all Thank you Abi Baez. Zia Ehrari

Positive experience: Helpful cordials, helps and explains in details

Fantastic experience: Top notch service 5 stars is not enough

Fantastic experience: I have been a tenant for a long time and enjoy where I live and the residence, and every time I have a question or concern and call the office, Abi is so very nice, informative, knowledgeable and addresses my concern in a prompt, friendly manner. She is a real asset to your company and for your tenants. Thank you so very much. Lisa Felicetty

Fantastic experience: I want to thank Rodrigo for all his help! He was great and very professional with helping me! Thank you!!

Fantastic experience: Luv Crown Key, no troubles here. Quick fix on leaks, very happy.

Fantastic experience: Highly recommended crown key Realty, everything works smooth and quick, specially Ms Abigail Baez very professional I really appreciate you.

Fantastic experience: Abi has been courteous and helpful for this entire year I've dealt with Crown. Thank you for your service.

Fantastic experience: I want to take the time to thank Miss Susan Goulding for her amazing customer service at Crown Key Realty. She is the best realtor in town! She always goes above and beyond to take care of client needs. She is very responsive regardless of time. She is super quick, professional and amazing person to work with! I am amaze with her level of customer service, honesty, and knowledge.

Fantastic experience: Fast & excellent service !

Fantastic experience: The absolute best company I dealt with in years SUSAN was attentive got me exactly what I needed and honest as the day is long If you need a long or short term rental, CROWN key is the way to go. Thank you Susan, Bill MORROW.

Fantastic experience: Helped with fridge issue!

Fantastic experience: Abi with Crown Key has been great. I had an question about some upcoming maintenance on one of my properties they manage and she got back to me within about 4 hours. She always goes the extra mile! thank you.

Fantastic experience: Susan and her team are top notch. They’re always looking out for my best interests. They put in a great tenant in my home and are always on top of maintenance. Highly recommend!

Fantastic experience: Whether you're in the process of purchasing or selling a home, the presence of a seasoned real estate professional such as Susan on your team provides a solid foundation for confident progress. With an extensive reservoir of knowledge and a well-established network, she adeptly addresses a diverse range of needs, from liaising with builders and loan officers to collaborating with escrow officers. Her approach to finding solutions consistently exudes professionalism and effectiveness. Susan's demeanor is marked by a pleasant disposition, an absence of hastiness in judgment, and a balanced level of confidence. She masterfully employs the right degree of strategic pressure to ensure successful outcomes. Having been instrumental in my home search during previous instances, she once again demonstrated her exceptional abilities. I now reside in the residence of my dreams, a testament to her unwavering positive attitude and can-do outlook.

Fantastic experience: Sheena @ Crown Key Realty has been a true please to work with! Very responsive, and very knowledgeable! Thank you Sheena, you are AMAZING!

Fantastic experience: Very professional and helpful.

Fantastic experience: Abi is super friendly and helps with any of our requests immediately!

Fantastic experience: Thanks Susan for sharing your property management expertise with our group. Really made a difference!

Fantastic experience: Susan and the Crown Key team have been simply outstanding the last few years when they managed our property for rental as we had to move out of state temporarily for a job. Though we weren't in the state, we were rest assured that Crown key was there was for us and our beloved home. Initially during tenant searching, through-out the tenant stay and even during the tenant move out period the Crown key team handled the process gracefully. I recommend Crown key and will utilize their services myself if the need comes again.

Fantastic experience: One of the best property managers I have hired. Amazing in finding the right tenants and keeping the house up to date. Very honest and keeps owners informed in a timely manner on changing situations and needs. The way Susan handled communications with both tenants and owners during pandemic talks volumes about her experience and skill.

Negative experience: This company is the most corrupt and dishonest I have ever came across with, they deducted close to $3000 from my deposit for fake repairs.

Fantastic experience: Susan and her team are responsive and professional. Someone is always available to help and they respond to emails in a timely manner. I highly recommend if you’re looking for a property manager in Tracy.

Negative experience: Was trying to apply for a rental, saw they ran all my stuff, because I got a copy of it. I never heard from anyone as to if we got it it or not. Would have been fine with a no but at least call someone and don't leave them hanging. They were QUICK to take my application and credit fee. This is not how a business should be ran.

Fantastic experience: Thank you crown key realty we are one step closer to our dreams. Thank you Thank you for sticking with us all these years.

Negative experience: Very disappointed with this company, Very dishonest company, listed a house for $1600 went to see the house and they bumped the price up to $1850.... wish there was a way to give zero star ratings because that's what they would be getting from me!!!!

Negative experience: Do not use them, they are not honest about their rental properties

Fantastic experience: Excellent management company! I highly recommend them and wouldn't hesitate to use them.

Fantastic experience: Great company they have treated us great. Must use them if you are looking for a PM

Fantastic experience: Susan's team is knowledgeable of the market and understands the importance of keeping costs down and revenue up!

Negative experience: Do not use this place went to view a property today in Weston ranch during the open house that was listed at 1600.00 got there today and due to large inquiries on this property they raised the rent to 1850.00.talk about a bait and switch.looked up rental values in the same area and spoke to two residents in the gated community and property is approximately 200.00 over fair market value.this company is greedy.so if you want honesty and integrity try a different place.very disappointed in this bait and switch.

Fantastic experience: Awesome people and service!!

Fantastic experience: Susan is very knowledgeable about the Tracy area and the real estate industry. She is genuine and super sweet. Doing business with her has been a pleasure!

Fantastic experience: We love working with Susan! Straight shooter and always does what she says :-)