Top Tier Property Management, LLC - Frederick, MD

Negative experience: Very unprofessional and disappointing experience. I reached out over a week and a half ago requesting a tour and followed up the next day, but never received a response. A week later, I reached out again only to find out the property had already been rented, despite still being advertised. Instead of acknowledging the lack of communication, they simply redirected me to other properties. Communication and professionalism go a long way, and this experience showed a clear lack of both. Would not recommend.

Fantastic experience: It has been a very refreshing experience working with Soraya and Top Tier Property Management. After a less than stellar experience with a previous property manager, I was stressed about going through the hassle of starting up with a new provider, but Soraya has made it as easy as possible by being thoroughly engaged, proactive, and available. I cannot stress what a difference it makes to have those three qualities in a properly manager. Update: after a very smooth tenant/property management experience renting out my townhome, the time came to sell it. Because of how well the experience went I decided to ask Soraya to represent me as the seller’s agent. I am happy to say that I got the same level of care and professionalism, and just closed. Every week the property was listed I noticed Soraya scheduling either open houses or posting new promotional material, completely unprompted. That was exactly what I had hoped for, and believe that her efforts translated to results in a competitive environment with multiple units for sale in the same neighborhood. Thank you for everything Soraya!

Fantastic experience: Very professional management. Any property issues are dealt with quickly. The tenants are properly screened and the rent gets paid on time.

Fantastic experience: Top Tier is managing a property for us and we would highly recommend them. Very clear communication, and really comprehensive online portal have made it very easy for us to follow up on our property. Soraya got our property ready and rented out in a short time.

Fantastic experience: I can’t say enough good things about this property manager. From day one, they’ve been professional, responsive, and genuinely proactive. Communication is clear and timely, maintenance issues are handled quickly, and they consistently go above and beyond to make sure everything runs smoothly. It’s rare to find someone who is both highly competent and truly cares about the people they work with, but this team delivers on both. This most recent snow storm affected my property greatly, however due to their genuine care of both my tenants and my property all issues were resolved within 24hrs.

Fantastic experience: Soraya and Patti are excellent. They are very responsive to anything I have asked. They are very friendly and very professional. I feel very lucky to have them in my corner.

Fantastic experience: We are very pleased with the Top Tier Property Management. Soraya and her team are amazing to work with and were with us throughout the process. They are hardworking and knowledgeable professionals. We wouldn't have done without their support and being available at all times.

Fantastic experience: Soraya, Patti and Eraldo were amazing all throughout our search for a new home. They made themselves incredibly available and have been very responsive whenever we've needed help or had questions. They'll be our go-tos in the future whether it be renting or buying. Big thanks to the Top Tier team!

Fantastic experience: They were great and got us in as soon as we needed! Very helpful and friendly

Fantastic experience: Communication was prompt, professional, and thorough. :)

Fantastic experience: We had an excellent experience working with this property management company. Soraya was incredibly friendly, professional, and efficient. We were on a very tight timeline, and she went above and beyond to make sure everything was handled quickly. Thanks to her hard work, we were approved and moved into the property in less than 48 hours. The whole process was smooth and stress-free. Highly recommend!

Fantastic experience: I highly recommend Top Tier Property Management. They have been amazing to work with. Soraya helped get our first rental up and running. She walked us through each and every step, from competitively pricing the unit, to screening tenants, going over lease terms, and helping whenever issues arose. I really appreciate her depth of knowledge about the industry. The communication is excellent. The company is very responsive and transparent. Emails are answered quickly and thoroughly. The owner portal is extremely easy to use. Overall we went with the company because they are local and they had so many positive reviews from both tenants and owners/landlords. I feel like they run the business extremely well. I love the quality of their work and the value of everything they offer. I would recommend them to anyone in the Frederick area.

Fantastic experience: Top Tier Property Management has been so wonderful! Soraya is so kind and the communication is outstanding! You can really tell how much she cares about the property for all parties involved. Highly recommend!

Fantastic experience: We have had a wonderful experience with Top Tier Property Management. They are very responsive to emails and have addressed issues promptly.

Fantastic experience: About a year ago I needed a property manager, so I reached out to my agent. A few days later my agent referred Mrs. Soraya Gillespie of Top Tier Property Management. I am sharing my experience with Top Tier Property Management of Frederick Maryland so that others may have the opportunity to benefit from the wonderful service I have received. Since securing the service of Top Tier I haven't had one problem. Mrs. Soraya Gillespie was patient and deligent in making sure that we have right tenant. Tenant was thoroughy checked out to make sure we had the right fit. No need to worry about my property been well taken care of. Contracts were created and designed to protect all paries. The bottom line is that I am very satisfied with Top Tier Management service and would safely recommend them to anyone in need of a Property Management Company or a Real Estate Agent.

Fantastic experience: Soraya and Top Tier have been very easy to work with! Communication was always quick and clear and any issues we had were addressed and taken care of and never swept under the rug. We've had no complaints with them in our rental.

Fantastic experience: We are so glad to have found Soraya and Top Tier Property to manage our rental property! We interviewed several property managers and she was the most knowledgeable and the most organized. Another thing that made her stand out was the amount of valuable insights she gave us on the first meeting. Furthermore she brings a great energy and a smile so it is always a pleasure to interact with her. Thanks to her, we quickly had a quality tenant in our property and since then it has been a breeze. Definitely recommend her services!

Fantastic experience: We had done a couple interviews for help to rent out our home as we were relocating due to a military move. She met with us when we were still in the planning phases a few months prior to deciding that we definitely wanted to rent out our home instead of selling. One thing that stood out to us was she was both a property manager and realtor and so we were able to have everything taken care of in one place. Soraya did not harass us for an answer and gave us plenty of time to review the materials and information provided. After we came to an agreement she sprung into action and provided us with all the resources we needed to be able to list our home for rent. We are 2 months in with our first tenant and very satisfied with the attention to detail, care, and communication Soraya has given our home. There has been wonderful communication throughout the process and we are grateful to have her!

Fantastic experience: Soraya is wonderful!

Fantastic experience: Since day one they have been on top of every email and helping us. Highly recommended.

Fantastic experience: I am forever grateful for Top Tier Property under the direction of Soraya Gilliespie. At the last minute, I chose to rent my home and Soraya decided to work with me. She professionally provided me rental guidance and services to ensure my home and tenant were comfortable. She is extremely personable and communicative. I feel comfortable knowing that my property is well managed under Top Tier Property. If you are looking for a professional rental services in Frederick, Maryland, please work with Top Tier Management.

Fantastic experience: I highly recommend Top Tier Property Management! Soraya provided a level of care and guidance that immediately put me at ease as we got my first rental property to market. I know that my property, and tenant, is in good hands with the team at Top Tier!

Fantastic experience: As a tenet, Soraya is responsive, reasonable, and genuinely seems to have our family's best interest in mind as she manages the property we rent. We love the unit we rent; but, after previously renting for years from management company that could care less about tenets, her approach is really what earns the five stars.

Fantastic experience: We have been very impressed with the attention to details from Top Tier Property Management. They have been timely and efficient with any issues that have come up which gives us peace of mind. Highly recommend working with this company!

Fantastic experience: We are so happy to find our rental and move in has been great. Top tier has helped this be a smooth transition by being helpful kind and accommodating.

Fantastic experience: My fiancé and I recently rented a townhouse and the property management has been phenomenal. From the application process to this day any and all questions or issues have been addressed in a timely manner. We’re still enjoying the place and look forward to continue renting with this management company for as long as we can!

Fantastic experience: If you are considering employing a property management company in the Frederick area, contact Top Tier Property Management. I have used several property management companies over the past 30 years and Top Tier is absolutely the best! Soraya Gillespie is exceptionally professional and responsive for all my landlord needs.

Fantastic experience: Soraya Gillespie manages my rental property. She is diligent, professional, keen on finding out the need of both the property owner and the tenants, and prompt to address requests while maintaining excellent financial documentation and management records. I am glad to have her as my property manager.

Fantastic experience: It has been a fantastic experience working with Top Tier Management. We are grateful for all the help and expert guidance during our journey of being a first time landlord. Everything was put together so quickly and professionally. We highly appreciate everything you've done for us.

Fantastic experience: We were renting a single family house that Soraya managed. She is very professional and helpful. We never had to wait too long when there was work to be done.

Fantastic experience: Soraya is very responsive to concerns, communicates clearly, and makes the whole process easy. We can complete everything electronically and if there is a concern requiring verbal communication she replies almost immediately.

Fantastic experience: Soraya and her company are top notch. Anytime we have had an issue or question, she was on it. Fantastic service, professional and most pleasant. Highly recommend Top Tier!!

Fantastic experience: Reviewing as a tenant. As our landlord, Soraya was excellent. Lightning fast responses (she had a new water heater installed the same day we informed her of issues, amongst other things) and she is very understanding and respectful. Never had to worry about unannounced visits and the property was maintained very well. I would absolutely recommend Top Tier property management for those looking to rent.

Fantastic experience: I have enjoyed working with Soraya as my property manager. She is very timely at answering my emails; she keeps me informed on the things going on at the property (I am not left in the dark); she encourages and appreciates my input; she is timely with making my monthly owner payments; she’s a very caring person. I feel very blessed to have Soraya managing my property and to have such a great working relationship.

Fantastic experience: Top Tier is best property management company you can find in Federick MD. The owner, Soraya has been really nice, helpful and very patient! I strongly recommend her service!

Fantastic experience: Very professional and competent service with a lovely, friendly human touch.

Fantastic experience: Soraya is wonderful! Very very sweet and always responsive. It has been a great experience renting through Top Tier! Easy-to-use portal for paying rent and submitting maintenance tickets.

Fantastic experience: Top Tier Property Management has done a fantastic job for us! Soraya is a fantastic property manager: detail-oriented, sharp, responsive. Highly recommended!

Fantastic experience: We are very happy with our experience with Top Tier Property Management. Soraya has been responsive, respectful, and clearly brings a wealth of experience which she is passionate to implement. From a first time landlord's perspective, we feel Top Tier Property Management places a high value on ensuring both the landlord and tenant get the best possible experience and professional and prompt handling of any issues. We would highly recommend contacting Top Tier Property Management for any of your property management or tenancy needs.

Fantastic experience: I own a rental property and was not looking forward to the process of finding another tenant. I reached out to Soraya at Top Tier after seeing the recommendations online. We met and discussed how she could assist with my property. I walked away from our meeting very impressed. I signed with the company the next day completely confident that I had made the right decision. Soraya is simply amazing. She is a true professional and delightful to work with. She is an expert in her field and coordinated the process from start to finish like a Ballet. Excellent communication that always conveyed a clear path forward with every angle covered. I'll never tackle finding another renter myself. She provided a high quality renter with a signed 2-year lease before the property even officially hit the rental market. She's the best of the best.

Fantastic experience: Top Tier Property Management has exceeded our expectations in every way! As a rental property owner, finding someone who is professional, competent, and detail-oriented to manage our property is very important. We interviewed several, and can tell you without a doubt, Soraya is the best. She thinks of EVERYTHING, she listens, she is personable, and she takes care of things right away. She found us qualified tenants within about 48 hours of listing our house! With Top Tier we can truly relax and let her handle it. THANK YOU Soraya for making it so easy!

Fantastic experience: Turning our townhome into a rental property had always been a goal, but as the opportunity arrose quicker than we expected, we found that attempting to do it ourselves was more intimidating than we had imagined it would be. I contacted Top Tier on a Sunday morning through email and was not expecting to hear back until sometime during the week. To my pleasant surprise the owner contacted me back that very same day! From the first meeting with the owner I knew immediately choosing Top Tier to manage our rental was the best decision we could make. The amount of professionalism, organization, promptness, and care that was put into getting our property rented was above and beyond anything we ever expected. The owner provided us with honest feedback about the rental market, property updates, and answered every question we had thoroughly. You can tell this isn't just a job for her and that she truly cares about what she does and doing it right. We had heard horror stories about property management companies, but Top Tier is in a league and class of it's own. Our property rented within 4 days of being on the market. Top Tier has made the process of renting our property so smooth and seamless. I HIGHLY recommend Top Tier Property Management.

Fantastic experience: Our request was somewhat unique. We had a pre-existing tenant occupying our property, and have been managing it independently. As we are located out of state my desire was to make the resigning of the lease as seamless as possible for my tenants as well as myself. I knew I wanted someone to draw up and new lease and have it signed in accordance with county laws. My search started with attorneys, who were either going to charge me just for a consult or did not write leases only defended them. One attorney suggested I try a property manager, which I originally dismissed because I assumed that I would have to hire them for the full service to manage my property. I came across a few property management company’s in the area, but Top Tier had by far the best ratings. Upon reading the website, it specified “Our personalized services are tailored to fit your property management needs“. I knew this would be the right fit. In speaking with the owner Ms. Soraya, she was very professional, very knowledgeable, and seemed to genuinely have my best interest in mind. She was able to fulfill my service request and educate me at the same time. Her responses were reasonable, and she was sure to provide updates when warranted. We are very satisfied with the outcome and I would recommend this Company.

Fantastic experience: I was very worried about renting out my condo and ensuring that I had the right company to manage the property after I moved out. I contacted Top Tier Property Management on a Friday night, not expecting to hear back from anyone until Saturday or even Monday. I received and email (not an auto responder) with in 10 mins. Asking if we can discuss the property on Sat at 10 am. I responded back with a big YES!! at 10am on the dot my phone rings. I was great with a very happy sounding voice with a 100% professional inquiry on the property. We made an appoint for her to come out Monday. Needless to say she was right on time, filled with info and a winning personality. I signed her up on the spot. She took away my fear and the expected pain of having a rental property. My property was rented on the first day it was available and the communication between us has been better than I hoped for. Its like Jerry McGuire, if you want to be represented by a professional with knowledge and the personal interaction of a small business where the client matters..... You need to contact Top Tier Management, LLC.

Fantastic experience: TTPM is by far the best property management we found in Frederick. The owner, Soraya, is very experienced, knowledgeable, professional, trustworthy and customer-oriented. TTPM will answer questions, guide you and never make you feel pressured or obligated to use their service. Soraya guided us through the decision to rent out, the timeline, the paperwork details and regulations. The fees are very reasonable, everything is straight forward and she uses a portal for the tenant and owner to make/receive electronic payments. The management services are worth every penny plus more. Soraya's passion to help customers shines and we are very confident with TTPM managing our property. It was no coincidence that everything fell right into place, and we would very highly recommend TTPM!!!

Negative experience: Dont answer calls Apartments are nasty trash everywhere you can email them everyday NO call back when you Leave voice mail no reply

Fantastic experience: Highly recommend!! We were so lucky to stumble upon Top Tier Property Management and owner Soraya! We moved, unexpectedly during a down time of the year and she has worked tirelessly to ensure we got the right tenant as quickly as possible. Throughout this process there was never a span of time that we did not hear from her. She was very thorough in her weekly updates, conducting research before reaching out to us. Based on our experience with the company, we have no doubt that this will continue to be a positive business relationship that will last throughout this lease and many more to come!

Fantastic experience: We have been nothing but 100% satisfied with Top Tier as the property owner. Soraya knows her business, is easy to work with, and extremely professional. Highly recommend her to manage property! When we decided to rent our property, hiring Top Tier was the best decision we made.

Fantastic experience: Superb, professional, attentive, excellent property management company that gets things taken care of immediately!