Sentry Management, Inc.

Negative experience: I have experienced HOA Property Management at many places in the past as a Real Estate Agent and Resident. Never have I experienced one as poorly managed as this one. I have lived in this Community for 6.5 years, there was a change to Sentry in February 2026 and it has been a true nightmare with their recording of financials as well as the up keep of the property.

Negative experience: Absolutely terrible management company. I have been trying for MONTHS to get a fence replaced that was removed next to my parking space, and no one will respond to me. Emails go unanswered, calls don’t get returned, and there is zero communication. On top of that, my HOA dues increased and my automatic payments were never adjusted, which caused my account to become delinquent. I have NEVER had an account go delinquent before, and this could have easily been avoided with proper communication and management. Because this was such a serious issue, I emailed multiple times and even went into the office on a Wednesday afternoon, and not a single person was there. Honestly, who is running this place? Extremely disappointing experience. Poor communication, poor management, and no accountability.

Fantastic experience: I’ve worked with Natalie at Sentry Management on a bunch of projects and she’s always been great to work with. Super responsive, easy communication, and always on top of things. You can tell Sentry has been doing community management in Colorado for a long time by how organized and professional they are. Definitely would recommend them. 10/10.

Negative experience: Un-responsive customer service, price gouging admin fees, and generally poorly ran. On basically all requests, they fail to communicate promptly. It takes many times of reaching out to get a response, and its almost always in an overseas timezone. Which delays communications even further. I would never buy a home under them again, and would avoid them at all costs. Certainly going to ask my HOA to look elsewhere once the contract expires.

Positive experience: Communication can be spotty.

Fantastic experience: My company, High PlainsProperty Maintenance has been in the HOA landscape maintenance and install business for over 20 years. Property Management companies have a challenging job of representing both the contractors and the clients. Sentry Management is one of the best at navigating these relationships!

Fantastic experience: Gary was great to work with. Very responsive and took the lead on not only figuring out the source of my problem but also helping get the resolution started. Very grateful!

Negative experience: I called these people for months, and spoke to three separate individuals. I was just trying to correct a one cent error on my account that they were charging me late fees for. They couldn’t figure it out. I ended up figuring out, but they blamed me for the mistake. They did refund my money, but not after six months of brain damage. They publish the wrong numbers at the end of the year for the upcoming HOA fees. I brought it to their attention, and they just shrugged it off. Funny thing,they did it again this year. I called it to their attention, no response. Completely incompetent.

Negative experience: Have reached out repeatedly for over an entire year regarding a very serious concern. Repeatedly transferred to unhelpful staff, emails and “escalations” are never actually followed up with. Imagine living somewhere for a year, dealing with animals getting into the walls, and these folks can’t bother to respond. It’s disgusting

Positive experience: Our HOA has partnered with Sentry Management for just under one year now. While there were some glitches as we established this new partnership, Sentry has been committed to correcting them as quickly as possible. The regional president, Susan Horton, is quite knowledgeable with all things related to HOA property management and she and her team are committed in providing our community with the level of service that we expect. We appreciate their hard work and commitment to excellence.

Positive experience: Dani and Sentry Management took over management of our building just under two years ago and they’ve had their work cut out for them because it's an older building and mostly rental student housing. Dani has really stepped up though to get things done and improve the building and grounds. I’m happy we have her there taking care of the place.

Fantastic experience: Jennifer Kinkead is the manager of my property and this is the first time I have felt like someone is listening to my community. I pray she continues to do the right thing by the residents. Corruption has been rampant in my community since I have lived here and I pray she continues to fight for the residents. As far as Sentry, Jennifer to me, is the one keeping them in good standings with myself.

Fantastic experience: Charise Kirtright is the property manager for Victoria Crossings II where I have owned and reside in my condo. Charise is always and I do mean always, caring and kind and ready to help. I have had several minor issues the property and when I call Charise she is responsive and gives me any and all options to whatever I'm needing. A recent and excellent example is my front entrance needed pest control attention because wasps had built several little nests in the area. Charise arranged the pest control service and went above and beyond to let me know that pest control was also needed on the balcony for wasps. Also, she is currently helping my elderly neighbor to secure a sign for a handicapped parking space. These are just a couple of examples there are many more. Charise and Sentry property management really do live out the service standard of "kindness and professionalism" that is the motto that I hear when I call the office.

Fantastic experience: As a real estate broker, I frequently need to communicate with management companies that represent condos that I am helping people to buy and sell. Obtaining and explaining HOA documents in a timely fashion is a common request and Sentry gets good marks for helping with that process. In particular, I want to personally recognize the exceptional service provided by Dani E. on a recent transaction. Her timely response to some critical HOA questions literally saved our transaction from being terminated. Dani is a pro and I'm glad she was on the case when we needed a clear and prompt response to some critical questions.

Fantastic experience: To: Sentry Management Review for: Maryann Cusick Oct 6, 2025 My wife and I have lived at The Peloton in Boulder, CO for nearly 9 years. Throughout that time we have seen several Community Property Administrators come and go. Some did not do an efficient job and we saw delays in paperwork and other tasks. Since Maryann’s arrival to the Office of the Peloton we have noticed and unrivaled level of efficiency and thoroughness in processing of required paperwork and tasks needed by the Peloton residents. Every time we as a family deal with Maryann it’s a pleasure! Her attitude towards her work and friendly nature in working with us make having to respond to the numerous annual requirements a joy. Also, she has responded extremely quickly when we have turned to her and the office for required documents for home remodeling, and other repair issues. Maryann is an extremely valuable asset to the the Sentry Management Team. And a welcome person to deal with and even chat casually with. We are glad she is here at the Peloton! Sincerely, Jim & Jamie Smart 3601 Arapahoe Ave D207 Boulder, CO

Fantastic experience: My husband and I were among the first residents to move to the Peloton in 2008. Since then we have had numerous managers who have overseen HOA operations. Tim Bennett served 10+ years as Community Manager and, as such gained full insight into the complexities of the property. His leadership and relational skills propelled our community into a place people wanted to live and residents were comfortable in how well he oversaw days-to-day operations and kept all the balls in the air with employees, residents, the Board, and contractors. We are saddened to read of his resignation. Gary Cornett, Acting Community Manager, picked up and flawlessly moved us forward, upon hearing the news of Tim’s medical emergency. His training alongside Tim, positioned him well in stepping into this position. Gary should be considered as the new Community Manager. His training and invaluable knowledge, along with his kindness and trustworthiness speak volumes about his skills and personality. Additionally, Community Representative, Maryann Cusick, is an efficient, organized, and courteous employee who works well with anyone and everyone. With the oversight of the serving Board Members we personally feel that we live in one of the best communities one could choose, having been in our condo for 17 years. Hy and Marny Harris

Fantastic experience: I have had a wasp problem on my balcony since I moved in three years ago. Steps are finally being taken to address the problem since Jason came on board. Jaimie has done an excellent job in examining the problem and doing what he can to fix it. I can finally enjoy my balcony. Thank you to both Jaimie and Jason.

Fantastic experience: Maryann as well as Gary and Jason are incredible administrative staff members at the Peloton. They are professional, excellent problem solvers, and easy to work with. This is the best HOA team I have encountered.

Fantastic experience: The Sentry Management team here at The Peloton Condos in Boulder has always been top shelf, and continues to be to this day. We're lucky to have such a professional crew to keep us on track, including Gary, Maryann, Val, and Shannon (welcome back)! Thanks, guys!

Fantastic experience: Sentry is an amazing company. Dani Esch and Susan Horton are incredibly easy to work with and make difficult issues significantly less difficult through their hard work and care.

Fantastic experience: Maryann Cusick makes everything work smoothly and efficiently at the Peloton in Boulder, CO. I can't say enough complimentary things about her -- she is a star. Thank you for hiring her!

Fantastic experience: Jason Hendrickson and the repair crew are doing an excellent job of taking care of things at the Peloton. Things that were delayed getting fixed are all happening now, and I'm very happy with the results.

Fantastic experience: The employees of The Peloton strive to make sure residents' situations are heard and fully understood. Additionally, the administrative staff, along with the HOA Board of Directors, is knowledgeable, highly organized, and well-resourced to respectfully and efficiently manage homeowner situations as issues arise.

Fantastic experience: Maryann and Gary are a great team! They are always available and take ownership of issues with great attitudes. Sentry is fortunate to have them on your team.

Fantastic experience: Sentry Management, especially the Colorado District President, our accounting representative and our onsite staff are great to work with and get the job done. These are the people I interact with the most from Sentry. They have been helping us find qualified candidates for our onsite management team. The accounting team has been great to work with as we are a large HOA and manage a large budget with large reserves. They work closely with us every month to make sure all financials are complete and correct, all invoices paid and all condo sales going according to plan. Not an easy task.... working closely with the District President, accounting team and our dedicated onsite staff keeps us moving forward. I am grateful for their services.

Fantastic experience: I have to share my recent experience. Gary Cornett at Sentry Management was extremely helpful to me recently. I needed step by step guidance to get through a pretty basic process and he was knowledgeable, patient and kind . It was a great experience working with him . Good people deserve a shoutout !!! Thanks Gary

Fantastic experience: I have owned a condo at the Peloton for 9 years. The entire staff at Sentry Management, have been very professional to deal with. However, Gary, gets my vote as the most outstanding, exceptional, knowledgeable, and top-notch of the staff. He has always exceeded my expectations and is a true asset to the team.

Negative experience: Edit: Just emailed to the address provided in the response below. Let's see how long it takes them to resolve. What a waste of time. I manage a rental condo in a community where Sentry runs the HOA. I have been calling them since 5/29 (today is 6/23) trying to get a pool key for the renter. The phone is answered by a call center in a foreign country after a super long hold, and they are only able to take a message. Why be on hold for 20+ minutes to only leave a message? They take messages, promise that someone will call me back, but nobody does. No call back, no pool key. Very disappointing. Will have to go by their physical office I guess to have this resolved.

Negative experience: APARTMENT & BUILDING INFESTED WITH COCKROACHES We live in the Spanish Towers, in Boulder, Colorado and have been living alongside COCKROACHES for upwards of THREE months. I did not even know it was possible for cockroaches to be in Colorado. Sentry Management has completely avoided our calls, and our leasing offices calls, and has failed to do anything about to rectify the situation. We have woken up to cockroaches in our kitchen, our panty, our dishwasher, and worst of all, our bed. The infestation is coming from the building, which means all the treatments we have completed are not stopping the cockroaches from entering our apartment. DO NOT LIVE IN AN APARTMENT MANAGED BY SENTRY MANAGEMENT.

Negative experience: Highly unresponsive. They delayed the sale of my house by an extra month, almost having my deal fall through due to their lack of communication. Cost me thousands as a result. When you do get someone on the phone, they say they will call you back and then never do. Very unprofessional.

Negative experience: All I received was basically an acknowledgement that my email was received. No explanation on what would be done. Still getting the green tire marks from the lawn mower. And I have go out and sweep after they are done because tgey don't get all the grass off my step nor the sidewalk in front of my home.

Negative experience: I'm a renter who rents from a property management company that's amazing. Sentry 'runs' the building I live in. It's actually quite funny they sent me a review request because they never responded to my phone calls. We had a fire suppression system leak in our hallway. I mentioned it Multiple times to maintenance, via email, etc. It was ignored because I'm a renter. Fast forward to April and the leak has destroyed an entire section of hallway that they are just now getting fixed, in June. I've had to deal with walking through a construction zone for the past 3 months, I can't get a response from them to let me know when repairs are going to be completed, or even started, so that we don't become prisoners in our Condo. For what I've heard they charge the residents who pay them, it is ABSOLUTELY not worth it. Especially when they can't communicate with residents, or listen to them about concerns. This whole situation could have been avoided if they wouldn't have blown me off at the beginning of the year when I mentioned the original smell. But now I'm having to deal with an uncarpeted hallway that's sticky with carpet glue, drywall dust, and the other construction residue, walls that are bare down to the frames, and having to carry my dogs down the hallway every time they need to go outside. And that's not even mentioning the plastic sheeting used to block off the other area of the hallway that we had to go through or the vinegar applications done by someone in a gas mask that made our Eyes water, throats burn, etc. I can't wait to move.

Positive experience: Dani at Sentry has been pivotal in our HOA accomplishing much needed and long overdue projects at our property. She's helped the board change bylaws that enable us to work more efficiently, provided much needed help with our yearly budgets and overseen countless projects large and small. I could not recommend her more highly, it's been fantastic working with her!

Positive experience: Our HOA management company has provided consistent support and professionalism in handling the needs of the Peloton HOA. Communication is clear and timely, and we've seen steady progress with overall administrative efficiency. Their experience and structure have made a noticeable difference in how smoothly things operate. We appreciate the reliability and resources the broader team brings to our association.

Fantastic experience: The staff at the Pelaton are awesome. Each and every employee are professional, courteous, and prompt with replies. We enjoy living at the Pelaton largely due to the Ed excellent staff.

Fantastic experience: The crew at the Peloton goes above and beyond to help. Always available and ready to solve any issue.

Fantastic experience: Outstanding and dedicated staff at Peloton. I m an original owner and have seen staff turnover frequently. However we started with one building and we currently have four with a mix of residents and problems.I commend Tim and staff for consistently dealing with us all so professionally and all the issues with property seventeen years old.Every one of Tim s staff is incredible and I am so grateful for all of them. Roberta Lucey

Fantastic experience: Melissa is friendly, cheerful, helpful and goes beyond her job description to do what is necessary to make the Village Cooperative of Broomfield a wonderful place to live.

Fantastic experience: Tim, Gary, and the Peloton Management Team, are the best in the industry. The thorough work they do on be half of residents is fantastic. As a vendor they always provide the best information and work to have all the pieces pulled together.

Fantastic experience: Sentry Management has done a great job for us. We had a flood in our apartment and they were a lifesaver knowing great companies to call for restoration and content. Melissa is in our building and she is kind, helpful, professional and always has a smile.

Negative experience: I've been trying to get some information from the Arvada, CO and all I've been getting back are illogical responses. REAL POOR customer service considering their alleged credentials. I pity the homeowners that have to deal with them.

Positive experience: Our property manager, Dani Esch, is excellent. She is attentive and responsive to our needs and concerns. We have benefited from her guidance and experience. Dani comes across very professional and respectful. Unfortunately the same cannot be said of previous managers assigned to our property. She has restored our confidence in Sentry.

Fantastic experience: We have gone through different managers and we just recently got a new manager name Dani Each. Since Dani taking over community, she has been a much need personal who has cared and got task done that were much needed. Her experience and dedication has been a positive addition to our community. Her professional approach to our community has great appreciated especially with difficult people to our community. I just wanted to let you we appreciate her and her efforts. I wanted to say thank to Susan Horton for taking the time to listen to us and bringing her abroad. Susan you also help us a lot since you got your new position. Thank you.

Fantastic experience: Susan went above and beyond to make sure I had all my questions answered. It’s nice to work with someone that understand how time sensitive real estate transactions can be. Thanks Susan!

Fantastic experience: It has been a pleasure dealing with Susan and her team. Communication is always prompt and easy to work with.

Negative experience: Never answers always routes me elsewhere also never at office location during office hours

Negative experience: Really strange, trying to locate a property that I know they manage, I’ve spoken to two people they know nothing. Positive that they manage the HOA, because I’m part of that HOA. Unfortunately, nobody returns phone calls or emails. I do not suggest this company

Fantastic experience: As a board member of an HOA, I wanted to share our experiences with Sentry Management. What I have found is that their response rate is good, and their professionalism is top notch. The community manager's job is very difficult, but we have found Lauren K. to be available to our HOA with good advice and good follow through.

Fantastic experience: Recently Sentry has been very responsive to all of my requests as an owner. Thank you to Sherrie Duran specifically for her quick and helpful resources!

Fantastic experience: Our site manager Bill Smith has been responsive and helpful on several occasions and goes above and beyond.

Negative experience: I don’t write reviews but I think this is needed. Do not hire this company to manage your HOA. We have had 4 managers since hiring them to manage the HOA. Meetings are poorly run and they are unresponsive to emails sent. They are never able to actually help with issues. They don’t really “manage” anything. Not sure what the do. Homeowner portal is horrible and difficult to use. I have 3 condos and this is by far the worst management company I have ever dealt with besides the one they replaced. Replaced really bad with almost as bad.

Negative experience: I would give this company zero stars if I were able. Sentry did not pay our invoices in a timely manner, made our vendors jump through so many ridiculous hoops they refused to work with us, under billed the HOA fees, and never sent out collections notices for dues. This is just the tip of the iceberg. I strongly advise you to steer clear of Sentry Management. They will run your community into the ground.

Fantastic experience: Scott is an excellent association manager, and one of Sentry's best assets. Thanks for all of your work with our communities Scott!

Fantastic experience: My opinion of Sentry Management was extremely low when they first started managing Westwood last year. As others have stated, the 1st couple of property managers for our property were unresponsive and didn't care about keeping our property pretty or taking care of the owner's requests. BUT NOW My opinion has changed since Lauren took over as the Westwood Property Manager. She is quick to respond, and already I have seen positive changes on our property. The flower beds have been cleaned up, the dead trees have been replaced with new trees, the grounds seem to be cleaner and better cared for, and I am Very Happy to see all these positive changes. And Special Thanks to Kylie in reception. When I called the Sentry office to ask for their help with a home issue, Kylie was so kind, and the very same morning, she enlisted Lauren and together they provided me the assistance I needed. I'm very grateful Sentry was smart enough to recognize changes were needed in our previous Property Managers for Westwood Condos, and I couldn't be happier we now have Lauren and Kylie taking care of the property. Thanks Very Much to Each of You!

Negative experience: I have called the The mgmt co and the community manager Scott Tretino at least twice a day for a week and emailed as well with no response. They don’t give a …. Horrible!

Fantastic experience: I am editing my review from a one star to 5 stars because Ted is the new property manager for Catalina and he seems beyond reasonable and will actually try to help you when you call in a concern unlike the previous manager makes me have a whole new outlook on sentry seem something has changed and they want to put effort in and actually try. Thank you Ted for all your help

Negative experience: I realize that COVID-19 has made things harder but the Staff could not ID my property by address (?) and no one can help me with a basic issue. Just dumping property owners to voice mail ain't helpful. I needed an application for solar. So far we've wasted 2 weeks. These people are quite obviously only doing the barest of minimums. Do NOT recommend.

Fantastic experience: Golden Pines has increased in value and appearance since Classic Property Management/Sentry Management about 4 years ago. Prior to their take over the community was very run down. I am a property owner at Golden Pines and a Realtor. CPM/Sentry Management protects the owners investment while offering an opportunity for further growth.

Fantastic experience: Erin at Sentry is our representative that keeps our HOA compliant with all relevant regulatory requirements. She also addresses all operational matters in a very responsive professional manner. I have been very happy with our services with Erin and the platform that Sentry provides.

Fantastic experience: A management company that puts there customers first and is dedicated to what they do. All there staff is friendly and professional.

Fantastic experience: The local office is amazing. I was most impressed with the quick response to the sewer backup this last month. After hours, our manager Erin Mettee-McCutchon, left her evening and used her experience to contact Boulder Public Works (because there was no answer on the emergency number) by contacting the Boulder Police Non-Emergency number to get action. That's what dedicated management is supposed to be.

Fantastic experience: Erin and the team at Sentry have been incredible to work with! They are responsive, prompt and truly seem to care about our HOA and neighborhood. I highly recommend this team!

Fantastic experience: Sentry Management is incredibly helpful and great to deal with. I spoke with a lady named Jessica, who couldn't have been more friendly and professional. She resolved all the questions and concerns I had, and went above and beyond what I asked to make sure I was completely satisfied. Very impressive customer service. Thank you to Jessica and to Sentry Management!

Fantastic experience: Outstanding Management Company.

Fantastic experience: I've been working with Erin at CPM / Sentry Management, and she's been wonderful to work with.  Lots of insight, but more importantly her follow-through and professionalism is beyond reproach.  I'd heartily recommend her if you're looking for a new HOA property management company, and I don't give glowing recommendations like this lightly!

Negative experience: Very disappointed. The staff with the exception of Kathy were all helpful regarding my situation. After reading the other reviews I can't believe they are still in business.

Fantastic experience: The best property management company in Boulder!!! They really care. Kathy is the owner and she is the hardest worker I have ever seen. She takes all the stress of HOA issues and just makes things flow! If you are tired of handling issues with HOA call Kathy. She will make life much easier for you.

Fantastic experience: I don’t understand some of the other reviews, Kathy has always been very friendly when I’ve called with anything, and she helped me solve a parking permit issue recently.

Negative experience: this company is the worst. RUDE, incompetent people... have had issues with them for years managing the apartment that i own and rent out. i wish our HOA would choose a better team...

Negative experience: Would give ZERO stars. Constantly on hold, leaving messages for God knows who as no one has EVER returned my messages. Dawn and Mary are the worst representatives and immediately resort to violence and yelling. There have been multiple health issues at our condominiums that they simply show no concern for. I will be in contact with the city of Thornton to hold them accountable/liable, along with news media if this not addressed.

Negative experience: Worst customer experience ever. Called to let them know that our condo complex has not had dog waste bags for over 3 days and was instantly put on hold. 10 minutes later I was able to explain that this is a health hazard which I would like to be resolved. The lady who answered my call said that she would "leave a message" about it and seemed very annoyed and rude. I asked for her name and she said it was Mary but would not give me a last name. I explained that we pay too much money per month to constantly encounter this simple problem. She then started screaming at me that I do not pay her salary and she instantly hung up on me and I never even raised my voice. Impossible to communicate a simple problem that could and should be easily resolved. Literally the worst customer experience I have ever encountered.

Negative experience: I called today to follow up with an electrical issue. I received an email regarding the property manager's irritation with people drying their clothes on the back porch, which made me question why there hadn't been any awareness on malfunctions to breaker boxes. I had called last week due to storms causing my 30-year-old breaker box to malfunction, causing an electrical fire. I wanted them to let all the other owners know that they needed to have a licensed electrician take a look at the boxes to ensure their safety. Due to its age, mine did not throw any breakers, which caused it to catch fire. (The primary electrical system for each building has never been updated, so the breaker for the building, which should have been flipped, was not). My breaker box is in a room that I dub "library". It would have burned down the whole building had I not checked the breaker when I experienced electricity fluctuations. When I spoke with them to ask why they hadn't made the other owners aware of the faulty breaker boxes, they responded with "we don't want to scare owners". ?! I mean.. are you KIDDING ME?! This is a safety issue. There are 24 homes in each building. Homeowners should be familiar with replacing things in the home.. water heater, furnace, A/C, 30-year-old breaker box!!! I even let them know that the homeowners insurance paid for the $3,800 replacement. But they don't want to "scare" anyone. MY ELECTRICAL FIRE COULD HAVE KILLED ME, MY TWO DOGS, AND MADE 23 FAMILIES HOMELESS (at BEST)!!!! Irresponsible!!! I'm on the 3rd floor. If someone below me has a similar issue and is unaware, the $3,800 and my due diligence isn't going to mean anything. The lives of people and animals is worth a bit of a "scare".

Negative experience: Treated my husband like crap working there!