StayLage

Positive experience: We rented this upstairs apartment in late July. It was clean and neat and close to everything we like to do: coffee, drinks and food. enjoyed it very much.

Negative experience: Cancelled my vacation rental home 3 weeks before my trip that I had booked months in advance.

Negative experience: Extremely disappointed with the way this company handles vendors and contractors. My company completed multiple cleaning services for one of their properties, and after the work was completed and the property was still rented out to guests, they refused to pay for certain cleans weeks later claiming “refunds” and “cleanliness issues.” The problem is I never signed or agreed to any policy stating they could withhold payment after services were completed. No proof, photos, documentation, or clear explanation was ever provided despite repeatedly asking for it. What made the experience even worse was the complete lack of communication and professionalism. I spent over a month trying to contact them professionally through calls, texts, and emails and was largely ignored. When they finally responded, they still refused to directly answer questions or speak over the phone and instead hid behind short text messages and vague email responses. As a vendor, I was never properly onboarded or trained on their systems and expectations, yet they still expected perfection while making up policies after the fact. Meanwhile, cleaners who physically completed the work and spent their time and labor are the ones being left unpaid. I understand issues can happen in business, but refusing to communicate, withholding payment without signed agreements, and ignoring vendors for weeks is unacceptable. I would strongly caution any cleaner, contractor, or vendor from working with this company unless everything is clearly documented upfront.

Negative experience: Cancelled our reservation 11 days before. Refund won’t hit my account until after the stay would have ended. Multiple people have already made travel plans and commitments just for our stay to be cancelled with zero heads up and no assistance for rebooking something similar or nearby. Will never attempt to stay at a Stay Lage property again. Horrible business practice with no attempt to make it right.

Negative experience: I had a rental for 15 adults and children in mid December, when the temperatures were averaging five degrees day time. The house had already been winterized, and they went to open it the morning of our arrival and discovered the heat was not working. They did not bother to inform us and tell us until after check in time of 4:00, while I was driving and a half an hour from the location. As they are trying to text me that there is no heat I am getting a phone call from another member of our party with three small children that are standing in the house in the dark and cold with no heat. Their solution was to offer us space heaters for the weekend. They had no other locations in all of the St.Louis area that would accommodate us, they said. I ask if they would help offset the cost of making a last minute reservation, and they said that would be a possibility, I would just have to send them the receipt. I found almost the identical same chalet, 5 minutes from where their rental was. It was six hundred dollars more! Ultimately, when the weekend was over and I tried to talk to them about everything again, I could not speak to the gentleman that was handling me the day of the reservation and I feel it was his supervisor that said, absolutely not, we are not paying for any of the difference of this. I work in hospitality and absolutely felt they should have notified me the morning that they found out there was no heat to give me the option and the time to find another destination when you have a party as large as we are, and you have nothing else to put us into.

Negative experience: DO NOT AND I REPEAT DO NOT BOOK THROUGH THIS COMPANY! We booked a place in Innsbrook two months ago. We get there and they doubled booked it. It took over an hour to even reach this company. Then blamed us. Jeff and Susie have terrible customer skills. So not only did this company ruin our vacation they basically said tough luck. They then say Airbnb messed up. I have a picture show Jeff cancel our reservation 3 hours after we got home from Innsbrook. Like I said DO NOT USE if you value your family’s time and money.

Negative experience: We’ve been renting in Innsbrook twice a year for several years, and unfortunately, our stay at Hideaway Lake Chalet with Hot Tub (1236 Powderhorn Dr) was the worst experience we’ve had to date. The home was not clean—dishes were put away dirty, and many of the white towels were stained. The lake behind the chalet was extremely shallow (barely knee-deep), making it impossible for our boys to fish, which was a big disappointment. Several of the chairs around the fire pit were broken and unsafe to use. On top of that, none of the TVs were working. We called the management company multiple times and were completely ignored—no one followed up or offered any resolution. Had we known in advance that the TVs wouldn’t be functioning, we would’ve allowed our kids to bring electronics for downtime in the evening. We expected far better communication and basic upkeep from a rental at this price point. Very disappointing.

Negative experience: You have to chase them just to get your deposit back. A month later, and I have yet to receive my deposit. Don’t recommend.

Negative experience: Innsbrook Chalet- We stayed at their 'Turnberry Lakefront Getaway' The property has many issues wrapped in a pretty package. This place needs insulation or better venting for the furnace. All of the vents come out of only the walls adjacent to the utility closet in the middle of the house. It was so drafty. We were frozen to the core! We could not use the fireplace, since it was broken. We could not use the hot tub because the water level was low and was all gross and scaly. We paid a hefty price for amenities we could not even use. The bathrooms are very uncomfortable & need some repairs. Showers are so tiny! Water spraying out the side. The toilet is so close to the wall. Looks like amateur carpentry. Somewhat clean, but a lot of junk in cabinets, trash in the yard, thick dust under furniture, cobwebs. Clean everywhere else though. Most of the cooking pans are old. They have 2 nice pots & 1 cookie sheet to use. 2 good pie pans, 1 iron skillet, plenty of nice dinner wear. Their online photos show more than they really have. The house is very dark and the lights do not provide enough light. Bulbs were burned out. Hard to see in the evening. No lamp by bed. The stairs are hard to climb, more like a ladder. Comfy king bed. Clean linens. Nice dining room. Pretty area. Provided fun board games to play. Lots of deer to see. Not much to do around Wright City. Perhaps this place is best for a spring or fall stay. We have heard nothing back from this group regarding our poor stay. We would not stay again! We were so uncomfortable with the extreme cold and the claustrophobic showers.

Fantastic experience: We have been working with Jeff and his team for a little over 2 years now. They are very reliable, transparent, and open to suggestions. Jeff and team really provide the full End-to-End service for Real Estate. If that is help on buying/investing or managing a property, they can do it and they do it well.

Fantastic experience: Stay Lage has been absolutely amazing to work with. They held our hands in getting our properties up and running. They provided us with detailed analysis' on each of our properties to give us peace of mind in knowing how each one would do as a short term rental. We started with just one property with them two years ago and are up to 5 and they are rocking and rolling! They're our management company of choice and will be sticking with them for the long run! We love Stay Lage!

Fantastic experience: Magnificent place! Would highly recommend over and over!!

Fantastic experience: Best airbnb experience I have ever had. This team runs their properties like they are their own.

Negative experience: I only give our stay a 1 stay because I was able to contact someone concerning issues with the TV and received a quick response that corrected the issue. Otherwise, I would give this place/stay zero stars. Upon entering the room, I noticed black marks above the windows that I first thought was a “design choice”. I that this was silly but oh well—what do I know about design. Unfortunately, when I looked closer I saw that they were cob-webs. Now tell me how long do cob-webs take to turn black—a long time I’m sure. That wasn’t the only issue with cleanliness—-there were cob-webs in the shower, dirt and dust all over the hardwood floors—I had to wipe my feet several times to get it all off after walking across them after my shower—-and worst of all, there was a chicken bone laying on the couch cushion greeting us when we arrived. Simply put, it made us wonder what other cleaning aspect had been overlooked before our stay—bed sheets, pillow cases, etc…. There is a window that is open to the stairwell. Yes it does have a curtain but it still allows too much light from the stairwell to shine into the room which is where the bed is located since it is a studio apartment style room. Yes, we could have turned off the light but this unit is a duo apartment location—I’m not sure how safe that would have been for the other unit. Now to even bigger issues. In your description of your unit, I think you do not give enough detail for the potential noise factor. You cover yourself legally by stating there may be times with noise and street parking but that does not truly forewarn potential renters of your space/location. We had to park a full block away during checkin because there were no spaces available nearby. The noise factor was definitely far and above anything that anyone could reasonably expect to experience based upon your provided/limited description. The overall sound level could have only been greater if they were in the room with us—even though it sounded like they were in the room. The cursing, yelling, fighting, laughter, etc… continued until two o’clock in the morning. There are many other things but the final aspect in this review that merits a statement is the overall price. I am sure I booked this unit for a two night stay—Saturday and Sunday—but I received a message on Saturday night stating checkout instructions for the next morning by 10:00 am. The problem with this would be that they charged me $270 for a one night, dirty, noisy, studio apartment. I would have never accepted this pricing when I could get a hotel room at the other end of the historic strip for $120 per night. They tell me that it was my mix up but I found it extremely interesting that I received a text later in the day concerning check in aspects and a follow up email the next day—Monday about our stay. I made reference to this to the text number for the unit and they played it off as “automated”—-so if it is automated, then why would the computer schedule these messages for someone that wasn’t even scheduled to stay with them. Also, most other automated messages I have received have had the wording “during your recent stay” but these were clearly referencing stay at that moment. I found it extremely interesting that when I looked at the listing now, it shows a $120 price which is exactly what it was when I booked it. I don’t even consider a place over $150 in that area unless I’m booking for the whole family and we require an entire house. When you take this price that is listed and multiply it by a two night stay and then add in the service fees/taxes—-you get exactly what I was charged. To charge me $360+ for this place and experience was nothing short of highway robbery.

Fantastic experience: Great customer service! Readily available to answer questions. We had a great time and the house was near all of our activities

Fantastic experience: Great stay in the perfect location! This house worked great for two couples and would work for 6 people, actually. Comfy beds, a good size dining table, and 2 bathrooms made our stay a happy one.

Fantastic experience: Great Stay!

Fantastic experience: Very clean. nice neighborhood. easy check in and check out.

Negative experience: Was told my room was ready and we could check in, upon arriving the unit had not been cleaned, beds not made, bathroom was filthy with dirty towels, trash not taken out.

Fantastic experience: Great place. So near to historic St. Charles area. Close to casino, grocery store and drugstore. Cute bungalow, nicely kept, and a little patio. Enjoyed my stay.

Fantastic experience: The house was great and plenty of room for two families with kids. We loved the game room. The beds were really comfy. We had a problem with the hot tub not being clean but they did come out the same day and fix that for us so still a five star. Overall we had a great stay and would definitely come back when the pool is open.

Fantastic experience: Great place to stay! Lots of places to eat and right on the river.

Fantastic experience: Cozy! Perfect location!

Fantastic experience: Great location. Super quick replies to any questions. The house was spotless with anything you’d need for your stay.

Positive experience: Overall stay was good but had to ask for wash cloths and did not provide more tissue when asked. I ended up buying more. Extra tissue should be stocked and available. Also my sister stopped sleeping in the room with 2 beds because she said there was a smell. She slept on the bed by the window. 3.5 stars

Fantastic experience: Best place to stay for a get away. The beds are so soft the hot tub was ready at check in and also the host is friendly and made sure you were welcomed. The host was available for any needs. Will stay again.

Fantastic experience: Our stay was awesome! The beds were super comfy, the restrooms were clean and stocked with convenient toiletries and the kitchen was perfect to whip up a quick breakfast before going about our day. My 7yo daughter also enjoyed the few toys, bean bags, and crafts found. The village and magic mountain areas were are very close by. 10/10 recommend for families visiting the big bear mountain area.

Fantastic experience: The property was stunning yet quite comfortable. The guest services were prompt, friendly and professional. The location was central as advertised and peaceful. The value for the price was very reasonable.

Fantastic experience: Home was better than stated. Roomy with a nice back yard. Coffe shops down a few minute walk and downtown a 15 minute walk. Thanks for having us.

Positive experience: We absolutely loved the location of the rental, it was right on main street, which was very convenient… Unfortunately, only one bathroom for six people which was kind of rough… Did not like having to wait until 4 PM to check in. Would’ve liked to have checked in earlier to deposit shopping bags. All in all the beds were very comfortable and we had a wonderful stay

Fantastic experience: I enjoyed my stay because the house was in a quiet neighborhood and had all the amenities including comfortable and clean bedding and plenty of towels in the bathroom. The house is recently renovated but still has early 20th century charm. All the Furnishings are modern including the kitchen and bathroom. The house is very sunny. The neighborhood is quiet and there is both street parking and room for up to three vehicles in the back in the alley. I felt it was safe to park my Mercedes both behind and in front of the house.

Fantastic experience: The property on Itaska was outstanding! Clean, comfortable, and homey. We stayed for 4 days and 3 nights, and it felt like we hadn't left home. We utilized the full kitchen, and the queen sized bed was super comfy! It was peaceful and quiet, the perfect place for a romantic getaway! We would definitely come stay here again!

Fantastic experience: Great house and great communication from host

Fantastic experience: Great little find. Comfy stay in a walkable community.

Negative experience: Absolutely filthy upon arrival. Would not recommend this property or company to anyone.

Fantastic experience: My wife and I recently stayed for 4 nights at Bob and Cindy’s condo. Very nice condo with enough room for two to four people. Two good sized bedrooms and bathrooms. The condo had a great view of Mt. Leconte. We will stay there on our next trip. Tom Rayfield

Fantastic experience: Convenient, comfortable and clean. I will use on all my return visits.

Negative experience: Cute little apartment syle retreat however their electric is out dated and power went out the entire stay no lights no ac always at night too. The fridge freezes everything also wasted all my food purchased. No discount for my stay, they truly are in the wrong business.

Fantastic experience: Excellent service

Fantastic experience: Stayed in few different Airbnb’s from Stay Lage and everyone was perfect! No issues very quiet space! Some units had washer and dryer which was awesome! Working out of town is hard enough but finding a place with washer and dryers is a plus! I’d recommend everybody to stay with them.

Fantastic experience: Great place. Very clean and accommodating. Beds and pillows were exceptional. Hosts were superb.

Fantastic experience: Outstanding experience. Very responsive, friendly, and helpful. We had a great stay.

Fantastic experience: Loved the stay!!!!

Fantastic experience: Had a great experience with their rental. Super clean and comfy and very responsive!

Fantastic experience: The home was great. For a group of us traveling for work it was just the perfect place to end the day. The back area was the perfect place to wind down and relax. All of the beds were very clean and super conformable. Would definitely recommend and if we ever go back to St. Charles would definitely like to stay there again.

Fantastic experience: This little apartment was a gem! It is perfectly located so you can walk to French Town or Historic Main Street. You can also easily drive to public parking if you prefer. The host provided the essentials like a Kuerig and K-cups. The washer and dryer is a bonus! If you are looking for a smaller place for yourself or a couples getaway, this is perfect! Would definitely stay again!

Fantastic experience: Really nice place. Everything is good even the pillows my husband love it because he was able to wake up with his neck feeling good. Very cute and home feeling

Fantastic experience: 4 quilters on our own retreat. House worked great for us. 4 bedrooms, large dining room table for sewing and large kitchen for cooking. A small quilters paradise. Glad we found it.

Fantastic experience: Our stay was awesome! We had everything needed & more! Great towels & linens too ! We were in town for a conference, so not a lot of time there, but it was one of the best places to stay ever!

Fantastic experience: Everything was perfect. It’s as if my own mother prepared it for me.

Fantastic experience: Stay Lage was a phenomenal rental experience. Everything was just like the pictures. Communication was very easy and quick. I choose Airbnb’s over hotels everywhere I go and Stay Lage offered an elite experience

Fantastic experience: Great stay. Great hosts.

Fantastic experience: Great place, location, and price!

Fantastic experience: Loved this area of town -- very walkable, cute shops, & I felt safe walking around with my dog, which is very important! Everything was as it seemed online & the communication was quick & easy. I'll definitely be back!

Fantastic experience: My family and I have stayed at several Stay Lage properties over the past two years. Each one has been thoughtfully set up, clean and stylishly decorated. Check-in and check-out have been simple. The properties we have stayed in have all been in Saint Charles, located in their historic downtown. These locations are convenient to everything!

Fantastic experience: A very clean place. It’s right on Main Street walking distance to shops many food places with live music. Frontier park is in walking distance, a nice clean park. I would recommend.

Fantastic experience: Lovely place to stay! Clean, spacious and comfortable. The decor and furnishings were very accommodating. GREAT location. I would definitely stay there again

Fantastic experience: Nice place at a good price for my large family.

Fantastic experience: Great location, everything was clean and nice. Will use again!