Ratner Property Management

Fantastic experience: My dishwasher wasn't draining properly. In a few days it was replaced! The installer was respectful by giving me a heads up the night before when he'd be coming in. I told him that I didn't have time before work to empty the Contents of the cabinet where the pipes are and he said no problem. I expected to see all my cleaning supplies on the floor in the kitchen When I returned home from work. But everything was put away!. That never happened in my life before. I've always had to clean up after the Workers leave.

Fantastic experience: Very pleased with the renting experience here. Peaceful community, quality living space, and great support staff. Anna specifically really helped me feel welcome and did a great job communicating the necessary updates. Overall thankful I got to live here!

Fantastic experience: I’m really loving my new place so far! Anna was great, she answered all of my questions about the unit and helped make the move-in process run smoothly. Her customer service was excellent and she was very helpful throughout the entire experience. Thanks again!

Fantastic experience: Anna provided excellent customer service and made the whole leasing/move in process very smooth and professional

Fantastic experience: Best move in experience I’ve had so far! Really made me feel like I’m welcomed into a new space and community. Thank you!

Negative experience: Very responsive at move in, but different opinion at move out. CHANGING REVIEW AFTER 1 YEAR Watch out for security deposit deductions. Many deductions were items that were pre-existing at the point of move in. We used their cleaners to clean before moving out and they still charged us for a cleaning. A proper way to do this would have been to sit down and agree on all the deductions together. Ultimately, it is their ability to generate more revenue. I would highly suggest negotiating the security deposit clause. You don't think about it when moving in, but clearly they use it to their advantage to milk you at move out.

Negative experience: If something goes wrong, it will take a really long time to get fixed. Right now there is an active bee hive in the apartment building, there is a hole in my bathroom that leads to the public areas of the building, there is a massive hole in the hallway, and the railing fell off the stairs in the building (safety issue) and the flooring in my apartment is falling apart. All of these issues have been brought to their attention and they haven’t fixed any of these issues. I pay 3k a month and live in a substandard apartment. The maintenance team is not sympathetic towards our issues and they are not respectful. If communication, response time, maintenance and quality of life are important to you, I recommend living with a different land lord. I WILL NOT LIVE IN A BUILDING MANAGED BY THEM AGAIN. Just a word of advice, they will be super nice during move in. That doesn’t last. I pay 3k a month and my building and apartment are falling apart. UPDATE: they fixed the hole in my bathroom after I left this review. They have not fixed the broken staircase or remedied the bee hive in the building. Second update: it has been over 30 days and the stairs in my apartment are broken. They lied throughout the process and have been horrific to deal with. 3rd update: gate to the garage has been broken for over 24hrs. It is a security risk to all the tenants and their cars. Management is not prioritizing fixing this or anything. The maintenance people are nice, but they are stifled by the management that is so terrible. Ratner seems to do whatever is cheapest without any concern on how it impacts the tenants. Every year your rent goes up and the service gets worse. It’s almost funny how bad they are.

Negative experience: Rented an apartment infested with bedbugs and refused to do anything about it

Positive experience: Had a pleasant showing and move-in experience for my new 1-bed, coordinated with the property manager Anna and one of the tenants. Folk were up front about issues and quick to offer fixes. Looking forward to a calm tenancy!

Negative experience: The complete lack of communication and accountability of Ratner property management is atrocious. Unanswered emails and texts and calls, unfulfilled maintenance requests, issues as severe as leaks in public areas of the building, malfunctioning elevators, flooding parking garage, constant and mismanaged noise pollution, and so on. Cockroaches, locked and blocked doors that are meant to remain open due to fire safety plus propped doors that clearly state they shouldn't be propped... this entire building is a city or fire inspector's nightmare, and when you bring issues up to the management or anyone in the Ratner orbit you are faced with the third degree and serious negligence on all parts. . I am aware the city has been out to the property several times and fined them, and yet I still have an open hole in my ceiling for over 2 years, noise ordinance violations that go on all day and night. And more

Fantastic experience: Anna is great to work with! She made the move in process very seamless.

Negative experience: Worst rental, fighting to get my fees back after they failed to provide legally required documents regarding applicant fees. Please save your time and dont waste money applying to this.

Negative experience: Scam company. raises rent yet doesn’t fix the many issues wrong with the chandler building. From car being broken into, to armed robberies they do not care to increase security in building. Just care about taking profit off people

Fantastic experience: She was very nice and helpful. Everything was handled in a professional way, and overall we had a good experience.

Fantastic experience: Great service, clear communication, and excellent results – Anna is the best realtor I’ve ever worked with!

Negative experience: The most irresponsible behavior is when you don’t respect another person’s time and fail to give them an answer—whether yes or no. This is a basic, unwritten rule.

Fantastic experience: Good

Negative experience: Worst rental experience I’ve ever had! Zero attention to clients and terrible service. They show no respect and communication is extremely poor. Everything is slow. Avoid renting from them. I submitted my application a week before the move-in date and clearly noted that I have a 5-year-old child. It still took them a full week to respond. Their outdated system forces you to upload documents twice. They never call. They only send texts or emails and wait for you to react. I asked for a call with an agent five times but never got one. They don’t provide direct phone numbers and don’t call you back. Even urgent text messages take 3–4 hours for a reply.

Fantastic experience: Anna has been so welcoming throughout the entire move-in process. I’ve never encountered such a friendly and thoughtful management company. Thank you Anna!

Fantastic experience: Anna made the application and move in process so easy and stress free. She answered all of my questions and responded back quickly! Lovely experience, thank you for going above and beyond Anna!

Fantastic experience: Anna was the most amazing person I’ve worked with in my history of renting apartments. She was responsive, attentive and went above and beyond in making my experience a positive one. Not many people in this line of work still carry empathy and understanding but Anna definitely does which makes the experience feel a lot more personal!

Fantastic experience: Wonderful, modern and updated property! Arely was so helpful, timely and responsive during our tenancy...great experience and great apartment!

Fantastic experience: I started my business 3 months before the shut down at one of Ratner's properties. Through it all these owners are kind, accommodating, generous and overall amazing!

Fantastic experience: Immaculate

Fantastic experience: Extremely professional and friendly. Fantastic communication. I am extremely impressed by the company especially Arely. Arely has been so responsive and helpful - she is fantastic. I feel very lucky to work with this company. Thank you!

Fantastic experience: One of the best experiences I’ve had moving! Anna was supper attentive and kind, she really made us feel welcome in our new home.

Fantastic experience: Just moved in to our new place and Anna made the move-in process very quick and easy. Our application was accepted in less than a day and she made us feel so welcome when we met to go over everything! Thank you so much!

Fantastic experience: Hello! The maintain team is absolutely professional.Thanks so much!came and repaired all required details ,was very polite and friendly.

Fantastic experience: Shaina was absolutely fantastic! The move in process was so easy, and everything looks spectacular! Definitely the best move in experience I’ve ever had with a property company! (&& maintenance is awesome, responds quickly and gets things fixed asap)

Fantastic experience: Shaina has been so wonderful to work with. Steve has also been such a godsend to have in maintaining the property. The entire Ratner team is highly responsive and diligent. Thank you!

Fantastic experience: Anna Farr helped us get our first apartment! Anna was super kind and helpful! She definitely made this a wonderful experience for us!

Fantastic experience: Anna was so helpful and kind! She explained everything clearly and made me feel welcomed into the community. She was even thoughtful enough to provide some much needed essentials to make my new space feel like a home! Thank you so much Anna!

Fantastic experience: The management was always so helpful and quick to solve any problems I had. Shaina made me feel like a priority and I’m overall very happy with my experience!

Fantastic experience: I had a fantastic experience working with Anna at Ratner Property Management during my apartment application and move-in process. She was professional, responsive, and incredibly helpful every step of the way. From answering all my questions promptly to ensuring a smooth and stress-free move-in, Anna made the entire process seamless. Her attention to detail and commitment to great customer service truly stood out. I highly recommend working with her if you’re looking for a hassle-free rental experience!

Positive experience: The location is great, the facilities are always clean and well kept. We love living across from the park, easy to walk around. The apartment itself is spacious and so far we love living here..

Fantastic experience: Anna was super helpful and professional throughout the entire experience. She guided us throughout the process, answered all of our questions, and was very friendly and warm.

Fantastic experience: This has been my favorite rental thus far. It is a well-maintained community with great neighbors. The management team is professional and always responds in a timely manner to all inquiries. I have and would recommend it to anyone.

Fantastic experience: Sruli is an amazing manager. Ratner property management is top tier

Fantastic experience: Excellent customer service from the first point of contact all the way through signing a lease and handing me the keys. Thanks Arely!

Fantastic experience: Amazing Property management company! Very attentive and good spirited

Fantastic experience: **Google Review:** ⭐⭐⭐⭐⭐ I recently had the pleasure of working with Irene Howell from Ratner Property Management, and I can't say enough about how helpful and professional she was throughout the entire process. From the first interaction, Irene was incredibly responsive, thorough, and went out of her way to ensure all my questions were answered. Her knowledge and dedication made finding the right home for me, that much easier. The communication was always clear, and she took the time to explain things in a way that made me feel comfortable and confident in the eliminating process. It's rare to find someone so committed to excellent service, and I am grateful for her assistance.

Fantastic experience: 5 stars for Irene Howell! Had a few issues during our move out as our usual point of contact was on maternity leave and the new point of contact we were given wasn’t responding. Ratner was also in the process of switching management of our building and so it was difficult coordinating our move out with them. I reached out to Irene, despite her not being in charge of our building. And she was so responsive and helpful. She escalated our questions and got us the answers we needed so that we could have a swift and easy move out. She was truly very helpful.

Negative experience: They lie, don’t follow through on agreements they make with tenants, and don’t maintain their units. Their maintenance team is an absolute joke (on the rare occasion they actually respond to tickets and send someone out). Nothing we’ve ever requested to be fixed has actually been fixed. Don’t get scammed by these people, stay away. Can’t wait for my lease to end so I can run from this company as fast as humanly possible.

Fantastic experience: I am approaching the end of my first year renting from Ratner and I truly couldn't be more pleased. I had a nightmarishly stupid landlord when I first moved to LA, so this switch to Ratner has been a joy! Anytime there has been a problem, big or small, it is handled extremely quickly and the staff constantly communicates updates. Nothing has ever taken longer than it should to be fixed. This week I discovered there was a slight miscommunication between me and the property manager when I adopted a dog many months ago, but we quickly figured out where the wires got crossed and found a solution we were both happy with. Can't asked for anything more than that! The two repair/handymen that they have are also super nice and always great to be around.

Negative experience: My experience renting from Ratner was nothing short of a nightmare. I endured constant disruptions to essential services including water, internet, gas, power, and parking, for over a year with little to no resolution despite repeated complaints. The disregard for tenant well-being displayed by them was appalling. I cannot in good conscience recommend anyone to rent from Ratner, as their blatant neglect of basic tenant rights and welfare makes them unfit to manage any property.

Negative experience: They do not care about nature or wildlife! This property management group cut down a huge beautiful tree that was home to birds and squirrels near Culver City for no reason!!

Fantastic experience: I have been working with Adom and he is on top of his stuff. This is a very professional group who answers their phone when you need something. As an insurance agent, I deal with a lot of property managers and this is my favorite team!

Fantastic experience: They took over our apartment complex. Very happy with them! They respond to repair requests quickly and they took care of a lot of building maintenance issues that had gone unaddressed for years. Thank you!

Fantastic experience: Very kind people.

Fantastic experience: The space was delivered on time and the improvements that were done exceeded my expectations. Thanks for the help!

Negative experience: I scheduled a viewing and received an email confirmation that affirmed the date/time. Additionally, the email stated that the code to enter the unit would be sent to me 2 hours prior to the scheduled viewing. I drove nearly 2 hours to look at this unit. Instead of receiving the code to enter/view the unit, I saw that there was an automated text sent 2 hours prior saying that if I didn't confirm AGAIN that the appointment was cancelled.. this was sent while I was driving, so because I didn't "reply back to confirm for an additional time", the appointment was just cancelled. So, my time was completely wasted by the way that this company does business. Completely unacceptable.

Negative experience: This is the worst experience I have ever had trying to rent an apartment. Musia is the most unprofessional agent I have ever met. We tried to rent an apartment that we not only had the credit scores for but we make 11.2x the rent being traveling healthcare professionals. Only to be talk to as if she didn’t believe the documents we submitted. We applied for an apartment 3 weeks ago to get an email today say “oh it just was rented”. I’m disgusted please avoid this place!

Fantastic experience: After renting in Glendale with Ratner for 4 years, we can assure you that this rental agency is professional, attentive and responds quickly and efficiently to the need for the apartment. During our rental, they have changed many things to improve our quality of life in the apartment (A/C, floor, toilet, tub, faucet, balcony, dishwasher...) and we have recovered the entire security deposit without any question when we had to leave for professional reasons. They were amazing during COVID and helped some tenants to pay their rent despite the complexity of the situation. Thanks to the whole team and Tim and Jim. You're the best team ever, we'll miss you!

Fantastic experience: This company like a family. Very friendly and professional. Very fast respond to maintenance issues. They helped us a lot with comming in . I realy recomend them.

Fantastic experience: This is an unbelievable company. They take customer service and satisfaction to the extreme, putting care before profits. When I see a Ratner sign in front of a building, I know the tenants are in good hands.

Fantastic experience: Jim and Tim are the best. They always get the maintenance in my apartment done within a day or two of request. Always professional and kind.

Fantastic experience: I see a lot of bad reviews here and I just don't understand, because in terms of my own experience with them for many years now? It's been mostly positive, the vast majority of the time. Their staff have all been very kind, efficient and effective in dealing with my needs. Daiva, Tim and Jim and the wonderful Hector, all top-notch and very understanding. So this tenant is very satisfied with them because I've experienced truly horrible property management companies over the years, with Ratner, by far being the best of the lot!

Negative experience: This is absolutely the worst company filled with bunch of scums of the earth. They dont like to maintain/repair their apartments and they lie about pretty much everything. These people should not be allowed to do business because they literally steal peoples’ money. We all need to take this to another level and complain to BBB (better business bureau) and have their license suspended

Negative experience: Terrible company. They are thieves disguised as a "management company". The only thing they manage to do is give excuses. Do not do any business with them unless you like having your money and time stolen.

Negative experience: Discriminates against people they" just don't want to rent to" even though FICO, income and verified employment requirements are met. As a landlord myself, this company should be sued for CA lease violations and discrimination. WHY is this company still in business?? RUN AWAY, PEOPLE.

Negative experience: We lived at 1013 N. San Vicente Blvd unit 10 since 2009. Our lease became monthly after the 1st year. We moved out August 31st, 2015 under Civil Code 1942 due to the issues below. Be aware that when making ANY requests for repairs - phone calls and speaking face to face to maintenance during routine building inspections do not count as 'documented'. Your response from them will simply be "We have no record of any such complaint. Please provide documentation demonstrating this complaint." If you decide to live here, and want anything fixed, you must send a certified letter, and/or petition, or they will do NOTHING. This doesn't guarantee they will fix anything, but it allows you to withhold your rent, and/or move out if the repairs are not made within the allotted time, and may stop them from deducting from your security deposit. I also suggest calling in a health inspector and/or building inspector the minute you have an issue, because their report IS documented. We had so MANY issues that remained unresolved; cracked/peeling bathtub, kitchen lights flicker if you touch the wall, heater broken, cracked balcony leaking water, washer broken (it took a petition from the tenants to get Ratner management to acknowledge, yet still broken), dog feces/urination in only driveway/parking spots and hallways (even the second floor had a big steaming pile on my neighbors welcome mat), kitchen plumbing is ancient and will spray water heavily if neighbor uses his disposal - we kept a paint can propped under the faulty pipe. Oh, and no interest accrued on your security deposit. There is so much more, but you get the picture. One more thing, according to them, they are allowed to change your lease (which is essentially a one sided contract that is not in your favor) at any time. We moved into a NO dog building, and moved out of a building drenched in dog waste. Don't get me wrong, I love dogs, and if you're going to allow them then provide a place for them to go to the toilet. We moved out on August 31st, 2015 and left the unit under Civil Code 1942. And guess what?! They are demanding another months rent. They are claiming they have NO record of our complaints, even though they sent maintenance/electricians, and there are emails confirming our complaints. This is a VERY shady business, I highly suggest you look somewhere else. I'm going to attempt to contact the owner of the building, as he may not know how bad this service is.

Negative experience: I wish I could give this company negative stars!!!! This is a dishonest company. If you give them a deposit, do not expect to see it back. I rented with a Ratner managed property and it was the worst experience! I gave proper notice and left the apartment in great condition, only to have them take a huge chunk out of my security deposit (almost 1/2)!!! They also sent fake receipts that were not from real companies, but most likely an in-house job. You will most likely have to sue them to retrieve your money back. They will ignore you until they receive some legal implication. These guys are the Worst!!!!