Galactic Services

Fantastic experience: Awesome service and always there to help. All property managers and office employees are amazing and friendly

Fantastic experience: I give 5 stars because nick did everything he could to make sure we got our stove fixed as quickly as possible and was very kind!

Fantastic experience: Nick from Galactic Service awesome 5 stars he came fix he can you fix my fan and literally did amazing job with install an checking all out great service down right fist time....

Fantastic experience: Nick did a great job installing my bathroom lights and patching my kitchen ceiling! Cleaned up after himself, very pleased!

Fantastic experience: Nick did an awesome job installing my smoke detectors! He was quick and efficient. Nice dude, cool to talk to.

Fantastic experience: Nick did an awesome job ! Great time management & people skills

Fantastic experience: Just recently had service work. Nick was the technician and he did a great job. Professional and courteous.

Fantastic experience: Nick was knowledgeable and polite when he came into my home! Fixed my light fixture and sink.

Negative experience: I moved into a unit with my gf and 2 roommates earlier this spring. We recently were able to break the lease thank God after they were going to force us to get rid of our dogs due to concerns over barking. We tried explaining that our neighbors were exaggerating and we even had an email chain of galactic accusing us of leaving piss in the hallway and them showing up and saying actually we found no piss. I really would like to emphasize how poor the communication was and how they automatically picked sides without allowing my GF to submit her evidence of the lack of our neighbors claims. I would highly recommend renvia as they allowed us to break the lease and escape the nightmare of losing our dogs.

Fantastic experience: My dishwasher has been broken for months, and I am so terrible with getting around to mentioning when something is broken. When i finally reached out to have a service call they sent out the owners friend who i believe his name was Rick. He was very kind and helpful with many other things but couldnt repair thr dishwasher. Nick came and followed up. He was very accommodating to my time and schedule and went above and beyond when a part didnt fit. He asked to take it home to try to fix and when he couldnt they had a brand new dishwasher put in the day it was delivered. Nick was very knowledgeable and even showed us how to run the different cycles! Dawn ans Kat were also amazing checking in and following up. Great service team. The app might give a hard time but Kat and Dawn are very responsive and in timely manners. Thank you guys for all your hard work !!! Its much appreciated.

Fantastic experience: I lived at the Elm Street Apartments, and I want to take a moment to recognize someone who truly deserves to be acknowledged: Liz./Lizzette Unfortunately, my experience with some of the staff was not always positive. At times, residents could feel like we were being treated more like criminals than human beings. But Liz was different. She was firm and expected respect, but she also gave respect. She treated us like people. She looked out for us, she cared, and she never seemed to forget that there were real human beings living on the other side of those doors. Liz was also one of the hardest-working people I saw in that building. She wasn’t looking to be babied or treated differently because she was a woman. She worked hard, helped others, and took pride in what she did. I watched her put in the work, and honestly, the building was the cleanest I had seen it in a long time while she was there. I also want to recognize Mike and Jon, who were good guys and worked hard as well. I never got the chance to say this before we moved away, so I’m saying it now: Thank you, Liz. Thank you for seeing us for who we were and for treating us with dignity. Thank you for caring and for not allowing a difficult environment to make you a difficult person. People don’t always realize how much a little kindness and respect can mean to someone. You made a difference, and I hope you know that. You deserve nothing but great blessings. ❤️

Fantastic experience: This is on LIZZETTE behalf she has nothing but nice things to say about this company

Fantastic experience: Maintenance moved fast with my last request, and Dawn in the office is really nice.

Fantastic experience: Dawn is amazing, she’s so understanding takes the time to help with whatever you need. Lucky enough to have the privilege to get to know her.

Fantastic experience: Daniela was absolutely amazing and very helpful throughout the apartment process. She was very nice, professional, and responded quickly whenever I reached out. Once I contacted her, she made sure to connect me with someone right away and made the process much easier. I really appreciate her help and how quickly she responded. Highly recommend Daniela to anyone looking for help with an apartment!

Fantastic experience: 5 Star Review is based on most recent experiences only. I have had some significant trouble interfacing with Galactic over the past 8 months, and some issues remain unresolved. That said, they have a new manager ("Dawn" I believe) who seems to be legitimately trying to fix things. So, for today at least, I can say that I had a great and VERY helpful phone conversation that resolved a significant issue painlessly, and their maintenance staff were very polite and nice to work with.

Fantastic experience: Rhonda is an exceptional Leasing agent! She will make sure that renting a home is stress free and professional!

Fantastic experience: Dawn is very good at her job and truly cares about the tenants and their needs and always has a smile on her face

Fantastic experience: All my experiences with Galatic have been very professional and Brian Cray has always been there to help me out in a pinch

Fantastic experience: Dawn went out of her way to help answer many questions I had during the before part and leaving from my previous unit. I was very pleased with her services and she was very personable

Fantastic experience: I've been dealing with galactic properties for over a year. I find their staff to be very professional and helpful. Brian is always quick to answer any questions or issues that may occur. I find the whole team to be professional and easy to work with.

Fantastic experience: Brian is the man!!!!

Negative experience: My experience was not great. when I first moved into the apartment no heat for about two month and Half, had to use space heaters in only one area and even with that super bad storm which made my electric bill spike so high! The door had an opening that let cold air in and they didn’t fix that till summer time in June.Then month two there was two weird full on 6 minutes of none stop huge water leaks ruining my stuff and it ruined the tile ceiling with water stains. Coming into July the building got caught on fire, But my place was not affected and was very far away from the side of the building which has 5 apartments in the main building and the 6th was like maybe 100 yards away maybe less,but still connected and a private entrance to 6th apartment and I still had to move out of the building and I did not see nobody working at the building at all! As well as during the time when the day off the fire I was told,I was okay to sleep in my apartment from the firefighter’s. The next day after I was at work and I missed a call and my job has (no service) and a got a text number after I got out of work,Stating that they locked the doors and I couldn’t get any of my stuff.I had talked to KATRINA who was VERY RUDE !!(receptionist) thinking she would be able to be sweet about my situation, all she said was get over it,What I was experiencing as I was trying my very best to understand why she couldn’t call someone and she just wouldn’t and told me to suck it up.on the call KATRINA she had also stated a fire had happened at her place and everything was fine for her,when I never asked. When I had to come not even to my home anymore,But figure out the situation,Without any of my stuff and it was still 3-4pm and the galactic office closed at 5pm. Nobody deserves to be treated this way ! I say anyone that can make someone els’s situation about themselves’s should be fired!IMMEDIATELY!Please hire sweet people and STOP WITH THE AI !!Just plain lazy!

Negative experience: Brittany made purchasing my first home an absolutely horrendous experience. We were very nervous to get in over our head and we definitely had a lot of questions since every line item on the disclosures were marked “unknown”. We found out that the seller has never lived in the house and had rented it out for several years (which was not disclosed). We asked for more information of the rental situation so we knew what we were getting into and she simply replied “it’s family of the seller they know what going on”. She failed on multiple occasions to provide requested documentation on time or in general. One of which was a notice to vacate that we needed to close, which finally arrived the night before our original close date after four separate requests over 3 weeks. She proceeded to call us her “neediest client she’s ever had” despite not being present for our showing, inspection, underwriting repair appointment, final walkthrough, or the closing. It was clear she had zero intention of doing her job and refused to negotiate or review any findings during the inspections and underwriting. The cherry on top was discovering why there was so much secrecy and hitting a wall speaking with her when mail with her family members names on it showed up at the house. Absolutely the most unprofessional behavior and I can’t imagine the rest of this “group” is any better. I would never in a million years recommend working with them.

Fantastic experience: I was in a position where I had to find a place quickly, very nervous about my future. The folks at Galactic, particularly Rhonda, we're absolutely essential for me to feel safe in this transition. Highly recommend!

Negative experience: Horrible management company if you have pets or even kids I dont recommend renting from them. They take false unverified neighbor complaints as gospel and wont hear you out. But if you like to smoke they don't care about the no smoking in units clause so I guess that's a win.

Negative experience: The MOST irresponsible, unreliable and unprofessional website. They’re are quick to charge for the application however they offered appointments and the cancellations happen few minutes before the appointment. They will send the rescheduled option just to cancel again with in minutes of the tour appointment. If you’re a in a hurry for a safe roof for your family THIS IS NOT THE RIGHT PEOPLE. The only good the do it stealing money for applications that aren’t summit and playing with your precious working time.

Negative experience: 1 STAR / DO NOT RENT HERE: Endangering Domestic Abuse Survivors, Illegal Rent Charges, and Harassment ​WARNING TO FUTURE TENANTS: Stay away from Galactic Realty. They show a complete lack of humanity, ignore housing safety laws, and will exploit you financially while putting your family in direct danger. ​Fleeing Domestic Abuse & Refusal to Provide Safety: I was forced to flee my apartment with my children due to a life-threatening domestic violence situation. When I asked for basic safety measures—like changing the locks so my abuser could not enter—Galactic Realty refused. Their failure to act almost cost me my life and forced us to flee for our safety. ​Illegally Continuing to Charge Rent: Even though I had to abandon the apartment to escape abuse and save our lives, Galactic Realty is STILL charging me rent. They are holding money hostage and attempting to extort rent payments from a fleeing domestic violence survivor, ignoring housing protections and robbing me financially. ​Disability Discrimination & Harassment: On top of everything, their maintenance staff actively harassed and yelled at my young, disabled son. Maintenance requests were routinely ignored, delayed, or met with discrimination and hostility. ​Galactic Realty has zero empathy, engages in predatory financial practices, and actively endangers families. Save yourself and your children—do not rent from Galactic Realty!

Negative experience: Everytime I tried to schedule a showing by the time I finished filling in info, the showing was already cancelled. Seems like a joke to me.

Fantastic experience: I have worked with Galactic Services on several Non-QM loans. They consistently deliver smooth closings, clear communication, and a great borrower experience. Highly recommended.

Negative experience: By far one of the worst management I have ever dealt with please do not rent from them they have poor communication attitudes and will give you run arounds to look for any excuse just to keep your security deposit never again will I rent from them

Negative experience: Beyond sketch and scammy! Ryan Huard is nothing more than an excuse artist, borderline liar. Ryan explained to me he was a W2 worker during the day so most of his calls, property management/sales, is after hours. At the same time, he told me he received my application early Friday morning. My question: does your W2 job really let you do your gig job on their time? I know the answer, no need to fib. The first viewing I was sent a link to open the lockbox, but no code. An hour wasted on nothing and no agent. Several calls, voicemails and emails, texts, and nothing. Finally Rhonda responded. I had to rebook, really? Saw the property on Wednesday. The property itself is borderline deplorable. The apartment was just recently renovated, livable, new cabinets and such. He claims it's nice living at an acceptable cost, I disagree! Wednesday night I tried submitting an application. Their website mobile feature is complete garbage, couldn't attach my paystubs, needed a PC so I didn't get that submitted until Thursday morning before work. I had a copy of my background check by lunch on Thursday so why was I still receiving notifications asking me to apply Friday afternoon? I emailed Rhonda, THE ONLY PERSON WHO DID ANYTHING FOR ME! Ryan sends me an email at 3:46 pm on a Friday, sends me a link to pay $2500 for first month and security, and another link so they can track my utilities? I've never heard of something so ridiculous, I'm not section 8 or a voucher, you have no business tracking anything that's in MY NAME! Then all of a sudden he's trying to sell me renters insurance, it's not mentioned ANYWHERE that it's needed or required yet that's what he said. 6 days I get nothing from anyone and within 20 minutes I'm rushed into a $2500 contract, never seeing or speaking to a single human, and then he sends me to his profile, like that means something? We live in 2026 where anyone can be anyone on the internet. He sends me an email saying the property owner is fine with the electric being switched over by July 1 but then sent me a link telling me I have no access to keys until I put the utilities in my name and let them track it, absolutely not! Too much conflicting info, here, be aware, something ain't kosher with this property manager. I explained to Ryan I was vacated from the last place I lived because there was no dwelling occupancy permit. I paid $1400+ for 10 months to people who paid nothing in taxes, not to Pelham, NH or the IRS only to be vacated by a code enforcement officer. Everything seems to be a scam today. And this is what I'm met with. They may be good with sales, but as far as renters, we're shit in their eyes and Ryan showed me just that!

Negative experience: I was interested in renting one of their properties but they are impossible to reach. I am from out of state, and they've been (literally) impossible to work with.

Fantastic experience: Galactic Estates is a great company. The only draw back for me was the fact that they don't shovel or plow during the winter. But other than that they're great..

Fantastic experience: Very helpful with hoping me find my new home Rhonda was incredibly helpful and so nice with very step of the way

Fantastic experience: Super helpful and friendly team. Answered all my questions . Help you with anything you need . Rhonda is very laid back and made it very easy to talk to and made it easy to ask questions and did her best to give accurate information.

Fantastic experience: Rhonda is absolutely amazing This company actually listens to people and their stories. They gave me a chance when nobody else would professional fast courteous I will be sticking with this company for a long time five star rating if I could give more stars I would ! Everything is done online fast, simple straight to the point could not have asked for a better realtor

Negative experience: Hands down the WORST PLACE to ever rent from. When I put in for work orders with management, they never came to repair, replace or fix anything! And then would send me a survey trying to get me to rate there performance on repairing something they never even came to do.

Fantastic experience: galactic realty group is amazing!! they were more than happy to help me find affordable and comfortable options for rent. highly recommended reaching out to them if you’re looking for a new place!!

Fantastic experience: Have leased through this company for over two years and have never had any issues. They are very quick and responsive to any issues we’ve ever had and are very understanding if there’s ever a problem. They have a great staff at the leasing office and their maintenance cruise have always been quick to respond to maintenance calls no matter how severe would absolutely Recommend leasing through them.

Negative experience: Worst management company for rental properties. Don’t properly repair things, put temporary bandaids on things like fixing heat claiming it can’t be repaired til warmer weather, causing even more strain on what’s broken causing it to break again. Poor communication between people renting the same property, as well as renting to people who cause nothing but problems with other tenants and if you mention anything to them you are met with straight attitude. Tenants allowed to pile trash up inside hallways.

Negative experience: Haven't fixed heat for and haven't had heat for two weeks and have twice hung up on me city and code enforcement contacted also raised my rent 200

Fantastic experience: Apartment i have gotten is beautiful! Helped me secure a place for me to live with my family for over 3 years. HIGHLY recomnend.

Fantastic experience: Galactic has really been nothing but professional and helpful. Working with Annie has been easy and enjoyable.

Fantastic experience: Annie has been absolutely wonderful in helping my husband and I transfer from our 3 bedroom into a 1 bedroom after my adult children moved out. Knowing that we were struggling to pay the rent in the 3 bedroom she quickly found us a much cheaper 1 bedroom saving us $575 a month! Thank again Annie for all your help!

Positive experience: Great people always on top of everything and very respectful and responsive to anything you need

Fantastic experience: Annie is a pleasure too work with! Extremely professional & polite!

Negative experience: They took over managing our 6 unit house last year. Winter parking area rarely plowed, not sanded and ice not salted +poo er lease). Our actual landlord had to come and shovel! Spring and early summer, I weed whacked. We have minimal grass but high pedestrian traffic which collects trash (litter) when not maintained. Since then they've come twice, once to weedwhack and weed, and then once to rake. Awesome, except our trash/recycle curbside does not take yard waste, or anything not in city pay-to-throw bags and they left it all for us to deal with. Also find they are hard to contact, they prefer not to chat which probably says a lot. Took 4 hours, during winter, to assist a new resident who was locked out...unacceptable.

Fantastic experience: Been in the same apartment for three years now the building got sold in our second year living here and Galactic has been amazing since becoming the new realty company taking over their understanding kind and quick to fix problems. Like over this weekend, our water heater went on a Saturday night and Sunday morning we had a brand new water heater installed less than 24 hours later. The attention and care that these people have are amazing if you’re renting or even buying a house from I would 100% recommend them. They are compassionate and care about their tenants and buyers.

Negative experience: Brittney, is by far the most unprofessional person I have ever dealt with. Her house was completely unfinshed and the basment flooded. Where was Brittney no where to be seen. She got back 5 days later, and did nothing. The mold issue became horrible and made the house uninhabitable. Nightmare to deal with

Fantastic experience: Great team and always a pleasure !

Fantastic experience: I am currently leasing an apartment with Galactic. We had some heavy rain and one of the drains got clogged, causing a leaks in the ceiling. The Galactic team sent out a technician to assess the issue, and were able to work with me until things were fixed again. I appreciated the communication provided by the Galactic team. They do what they can with the resources they have and do care. I wanted to thank Brian and his team for their work to fix things and keeping me updated. It really did make a difference in helping me keep my peace of mind.

Fantastic experience: Very pleasant and professional 10/10

Negative experience: Ive called them multiple times. They will not call you back. Ive submitted an application. There communication is very poor. They just keep asking me yo put in another application even tho ive already paid for the current one. They gave me the property managers number he does not return phone calls.

Fantastic experience: All of the employees of Galatic are very friendly and show the utmost professionalism when working.

Negative experience: Definitely slumlords. They bought a building in Concord next door to me. And has turned into a dump and a fire hazard. They do not respond to taking care of anything. Charge double the rent should be. Rent to people who can't afford it. Don't even shovel or plow in the winter. Total hazard. The yard looks like a dump right now. Totally unsafe. Furniture blocking the stairs. Where nobody can get by in case of fire. The health department will definitely be checking them out.

Negative experience: My experience so far has been horrible. We just started using Galactic at the beginning of April and I've already tried to charge me two different fees. My rent was paid on the 1st and now suddenly I have a late payment fee of $51.75. When I called their office the man I spoke to was not able to help me whatsoever. I would not recommend this company to anybody. And I'm really trying to figure out a way to get in touch with the apartment owner so that I can tell her my experience so far with this building management company. I have never had a problem the whole entire year that I've lived here in regards to paying my rent. I would actually give zero stars but then it won't let me post this.

Negative experience: I had no issues while living in my apartment for multiple years, but moved out when they tried to raise my rent almost 40% one year. Took them the full legal amount of time to return my security deposit (without interest, which was legally required). When I inquired about the interest (~$50) they started making a stink about normal wear-and-tear things (like nail holes in the walls that I had filled!) and the cost of repainting the whole apartment that they had not mentioned previously.

Fantastic experience: Our experience has been very positive, we are really happy.

Fantastic experience: Awesome people they will work with you and sure you get in to your new place

Fantastic experience: We are moving into our new apartment. The place is gorgeous. The hardwood floors have all been waxed and the entire apartment has been cleaned. Met a neighbor already who seems very nice. The application process was super easy and Galactic has been easy to work with.

Fantastic experience: I’ve been living under the care of GR for 1 year and change now and have nothing but good things to say. When I need repairs done, they come out as soon as they can and get the job done. They make sure the property looks good; from snow removal to cutting the grass which I like a lot.

Fantastic experience: No complaints here,, if you need something let them know! They will fix it! I Love my new flooring thank you, Nice job to the installer..,, Nice work!

Fantastic experience: Every one from the office to the maintance workers has always been pleasant & helpful

Fantastic experience: Love this company! every time I’ve needed work done on my property Brian has come out to fix it as soon as possible and at a reasonable price. From plumbing to replacing a broken window and flooring. He does it all. Highly recommend this company.

Fantastic experience: Quick and easy tours and we actually got an apartment! Pictures are accurate and the location was great! When we have questions they always respond and help! :) Update: When we moved in our apartment, we didn't really have hot water, After putting in a couple of maintenance requests ( because we thought we fixed it then it went back to being cold). We finally got hot water!! The guy who came by was quick, Friendly and professional. Also, as Someone whos finally out of family members houses he gave great advice about not being afraid to request maintenance! I felt heard and respected! I would recommend Galatic to friends and family! (I actually have already lol)

Positive experience: They are attentive enough, maintenance works fast.

Fantastic experience: Quick and efficient. Nice fellow. I only wrote this because I found out the gentleman involved may be helped by my opinion.

Fantastic experience: Absolutely love living in my apartment that I rented through Galactic Realty Group! They made everything so easy during the process of moving into my unit, it was clean and very well kept when I moved in. My neighbors are lovely, and they make it so easy to communicate with management. Also maintenance is always very professional, on time and get the job done.

Fantastic experience: Doing a much better job than the previous management company. Communication is better, response to issues with the unit is better. Overall a more reliable company.

Fantastic experience: Working with Galactic Realty is actually a fun experience as you will see. Thier website is concise and very friendly to use. No question is left regarding anything they have available to rent. It's all done by self right down to viewing the property without a live body experience. The keys to your showing are in lockboxes at the prospective apartment allowing you in with a code that is sent to your e-mail prior to showtime. The staff is very cordial and friendly as well as eager to help. Any response is usually given by email within 24 hours however, help that is needed, should be addressed to Matt, a very friendly Galactic employee who knows his job. I was very pleased with this business and so should you.

Negative experience: So I gave my 30 day notice which I believe is all that I should need to move out. There is drugs in the building. There’s leaks after leaks. There’s a bunch of things in my apartment that needs to be fixed, but they’re not gonna fix it until after we move out, which we have been told and now they’re trying to say we have to continue paying rent until our apartment is rented out which I don’t believe is legal. This is one of the worst apartments I believe I have ever lived in. It used to be one of the best places , but it’s just gone downhill for the amount of money that we are paying when we asked for something to be fixed. It should be fixed.

Fantastic experience: Matt is easy to work with, treats everyone with respect and it's impressive how personal he is with everyone and he really cares about the impact he has on everyone. I would refer him any day!!!

Fantastic experience: I live in concord, and I rent rent from these guys and the maintenance man for our building is incredible, he responded so fast to a leak in the building and gave our apartment a extra key within 15 minutes definitely renting for a long time

Fantastic experience: Great company replies back fast beautiful apartments

Negative experience: Charges a lot of fees for things that are basic wear and tear, charged to change the locks when someone tried to break into the apartment not properly fixed floors causing physical harm to us, previous tenants cigarette habit bleeding through the walls, balcony and stairs rickety. Only helpful person was Doug but he could only do so much. Update: We already explained to them we never gave our keys to anyone they didn't listen and the eviction notice came when they took the rent money and put it towards the fees instead making the rent at that point late

Fantastic experience: Detail oriented, punctual, and a pleasure to do work for.

Negative experience: Have been living at an apartment complex managed by Galactic in Concord NH since July 14th, prior to move in I was informed that we would have: - Parking Passes and spots to park - Washer/Dryer Units throughout the building (with Apple Pay) - Trash collection per the City of Concords Requirements - Prorated rent since I moved in later in the month Non of these things have been provided and no one at the company has been able to answer my questions as to why it has been taking so long. We have 1 washer dryer unit for SIXTEEN apartments. It is impossible to get anything done. I have not received the promised rent reduction due to these missing features nor have I been informed on where my utilities need to be paid. We are getting regular mail so I am expecting a Bill but none have come and there is no information on the portal as to how much I owe or need to pay. It took them 2.5 months to evict a neighbor who left this trash on my back porch (see photo) due to us not having any way to remove it. They would also party 24/7 (I'm not even exaggerating I would get up at 6:30am to go to work on a Tuesday and they'd still be at it), 6 to as many as 12 people would leave at a time. Thankfully he is finally out but it literally happened yesterday. I will give them one grace that they are efficient with general maintenance calls but of course the handy man does not know the logistics of what is holding up the other promises. I have been extremely busy with work so I have only now gotten around to writing this review. It makes me sad because I was really looking forward to an easy move back to America but Galactic Realty did not provide the support or professionalism that I was really hoping for, I am stuck in this lease but will definitely be looking for new places in the following year as they cannot keep their promises!

Fantastic experience: Extremely professional and timely help from a knowledgable group. Couldn’t recommend these people more.

Fantastic experience: I recently changed property management companies and signed on with Galactic, and I'm so glad I did. Working with Doug Schack has been an excellent experience. He took on my three properties and immediately made a positive impact. I had recently renovated a unit in one building, and Doug was tasked with filling the vacancy. He shared his knowledge of the current rental market, and after he made his suggestions for what rent should be, he was able to immediately vet potential tenants and get the unit filled. I’ll add that he was able to rent the unit for more than what my previous property manager suggested! In another building, Doug was able to shift a tenant into a different (larger) unit and again increased rent. The unit left vacant by the move is currently undergoing small renovations and will yield a rent higher than what I was originally getting from the tenant that just moved (again significantly higher than what my previous property manager suggested I rent it out at). Finally, a third building had a unit undergo a full renovation. Under Doug’s guidance, the experience was smooth and painless as he kept me informed during the progress on a daily basis. Prior to its completion, he already has it rented out! With three specific moves, Doug has single handedly improved each property and increased my cash flow. If you are looking for a knowledgeable, professional, effective property manager or already have a property manager and are considering a change, I highly suggest Doug Shack and Galactic Realty Group.