Byrd Palmer Property Management
Byrd Palmer Property Management offers comprehensive property management solutions for long-term rentals throughout the picturesque Grand Strand and Horry County. Their dedicated team provides peace of mind for property owners, handling all aspects of tenancy with professionalism and expertise. From meticulous tenant screening to seamless maintenance coordination, they are committed to protecting your investment and maximizing its potential. Trust Byrd Palmer to navigate the complexities of property management, ensuring a smooth and successful experience for all.
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Byrd Palmer Property Management: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,2 out of 5 from 78 reviews
Fantastic experience: Katherine Gaskins has been exceptional in every way! Accessible, knowledgeable and extremely helpful from the very beginning. Very fortunate to have her…would give 500 stars if I could. :)
Fantastic experience: Kat was fabulous to work with!! She vetted our renters very carefully and they proved to be excellent care givers of our home. Her administration of our account, the fees we received and the accuracy of her booking was awesome. We highly recommend her services to anyone looking for a competent, reliable and honest agent!
Fantastic experience: 5-star plus rating!! We have worked with Byrd Palmer Property Management for ten plus years and overwhelmingly recommend them as your property manager!! They are professional, attentive, and always available to help with any issues that may occur. Kat and her team are true professionals and focus on their clients to provide the best service possible!
Fantastic experience: I used Byrd Palmer for 2 years to manage my home as a rental. I moved away and could not manage the property from afar. Byrd Palmer was amazing!! Everything was always handled, their communication was perfect- always keeping me as involved and informed as I wished to be- fixing repairs in a timely manner, and the most important thing, the renters they found for my house were amazing!! And they do all of this for a very minimal fee. 100% worth it! I ended up selling my house to my renters, but would use Byrd Palmer again for any other property and always recommend them to others who are looking.
Fantastic experience: I can’t say enough great things about Byrd Palmer and Associates. They truly set the standard for property management on the Grand Strand. From start to finish, their team has been incredibly professional, responsive, and easy to work with. Anytime I’ve needed assistance or had questions, they’ve been quick to respond and always go above and beyond to make sure everything is handled properly. You can tell they genuinely care about both their clients and the properties they manage.
Fantastic experience: Reliable, punctual and always answers my calls and needs.
Fantastic experience: So easy to work with, and always happy to help with timely responses. Thankful for all Byrd Palmer has done for me!
Fantastic experience: Excellent property management company.
Fantastic experience: Currently renting through Byrd Palmer and love it! I have had a great experience renting with this company so far! The home was well-maintained, clean, and exactly as described. Any maintenance requests were handled quickly, and communication with the property management was always professional and timely. The neighborhood was quiet and convenient, making it a comfortable place to live. I would definitely recommend this company❤️
Fantastic experience: Katherine was fantastic to work with. I sent her a lot of messages when I was looking for the perfect place to live and she was very patient and accommodating. I highly recommend them!
Fantastic experience: Kat and her team always go above and beyond for their clients and are a dream to work with. The team is professional, responsive and attentive to detail. It’s evident they take pride in their work and are committed to maintaining high standards.
Fantastic experience: We have always chosen Byrd and Palmer for all of our rentals. They always provide exceptional customer service. They take the utmost care of your property as if it was their own. They also do a great job maximizing your rental income! We would highly recommend them to anyone.
Fantastic experience: Loved working with Katherine! She was kind, efficient, and attentive to what i needed! Do recommend!
Fantastic experience: Byrd Palmer has managed 5 properties for me since 2022. Kat Palmer operates these properties as if she owns them. They are very strong on tenant selection, collections and tenant relations. They are also proactive on projecting rental increases that match the current market conditions. They have an accounting system that provides timely reports and they make deposits into my account every month ahead of schedule. The company specializes in single family long term rentals and their performance is much superior to larger companies that handle a large variety of products. Kat, thank you for your outstanding service and the returns I enjoyed !
JOHN!!, makes us so happy!!
Thank you for trusting us!
Fantastic experience: The best of the best! From the very beginning communication was clear, prompt and professional! Katherine answered every question I had quickly, and any concern was handled with care and attention. Definitely recommend Katherine and Byrd Palmer with your rental needs!
Fantastic experience: Great Management conpany!!
Fantastic experience: They are really on top of looking after the properties they manage. If a problem arises, they promptly take care of it.
Fantastic experience: These girls are amazing and work hard to get you in a great property!
Fantastic experience: Katherine Gaskins has been such a pleasure to deal with and has helped me with every step of my rental process. She really cares about her clients and makes the process easy. 13/10 will definitely recommend to anyone looking for a place to call home!
Fantastic experience: Kat and associates at Byrd Palmer are the ultimate team of professionals and a pleasure to do business with
Fantastic experience: I am an out of state landlord and it's been great working with Katherine and Byrd Palmer Property Management! Katherine worked with me to get my unit ready to rent. Coordinating the haul out and clean out, painting, and cleaning. And she got a tenant for my unit within a month of it being ready! Communication has been great and she is quick to respond to my questions. Thank you!
Fantastic experience: Although we have gust began our relationship so far it’s been a pleasure.
Fantastic experience: Amazing team to work with!
Fantastic experience: By far the BEST property management company in Horry and Georgetown county
Fantastic experience: Love how they manage our rentals, definitely recommend to anyone out there looking for a property management company, can't go wrong with them.
Fantastic experience: Very organized website and is easily searchable. Lisa is very professional and replies quickly.
Fantastic experience: Kat is an exceptional Management Executive with years of experience who is extremely professional and knowledgeable. She took care of all my rental concerns. Kat has excellent management skills as well as a great personality. She is a pleasure to work with.
Fantastic experience: Kat has been a pleasure to work with as a member of an HOA board. Very well worth it and highly recommended.
Thank you! We have enjoyed working with you Stephen!
Negative experience: Does not answer the phone or reply to emails!!! There is a constant issue with the gate in Pottery Landing and the elected officials of the HOA say they can't get a response from Byrd Palmer...Home Owners couldn't even get into their homes yesterday because of this issue!!! Also get the pool fixed along with the dock because a child fell through and hurt his leg!!!! This is the main reason we just sold our home on Wahee to be rid of the constant neglect of the neighborhood!!!
This person was not a homeowner in this community and the elected officials have chosen to retain our management services for 6 years.
Fantastic experience: Great company to work with.
Fantastic experience: If you need property management services anywhere near Myrtle Beach, RUN don't WALK to Byrd Palmer and Associates. When faced with a tricky issue of a self-managed property I turned to one of the most respected and experienced realtors in the Myrtle Beach area and with zero hesitation they said "contact Byrd Palmer and Associates, and they will take care of you." So that I did! I was almost shocked at how quickly and easily Kat Palmer and her team was able to step in and resolve my issues quickly and with no drama. It has been a terrific experience to work with a team of professionals that clearly know what to do and how to do it. The entire relationship has been above and beyond exceptional.
Fantastic experience: Very professional. Great communication. Friendly and very efficient.
Fantastic experience: Outstanding performance when called upon. Byrd Palmer and Associates have set the bar high for their competition.
Positive experience: Just Found Them On The Internet But Very Quick Responses When Asking Questions.
Fantastic experience: SUPER RECOMENDABLE,, LIMPIO, DELICIOSO
Thank you Hugo!!
Negative experience: DOES NOT SUPPORT THE MILITARY OR THEIR FAMILIES!!!
Absolutely untrue. We have family, friends, tenants, and clients that currently do and have served our country - and we could not be more proud or supportive. Best of luck to you! #proudamerican
Negative experience: None of the employees we dealt with would answer or return phone calls, they would only respond by text. We sent emails and left voice messages with the office for the owner who never responded either. Only by reaching out to a friend in the industry were we able to obtain a direct number to the owner Kat Palmer who seemed uninterested in hearing our complaints about the lack of communication. We would not recommend doing business with them.
Lack of communication in this case is simply untrue. The property manager contacted the individuals, scheduled a showing, and met them in person to show them the home. Unfortunately, the information they provided on the pre-screening questionnaire wasn't a match for the information provided on the application, and we were unable to obtain a renter reference or sufficient proof of income to approve, and therefore communicated this to the applicant. We understand that sometimes applicants are unhappy when we aren't able to approve them, but a full letter of explanation was provided regarding our specific perimeters required for approval and what the issues were that led us to decline. We wish them all the best!
Negative experience: I didn’t get the service I needed they didn’t have the properties that I could afford and now they would reimburse me back my money. The associate that called me after writing my review was very rude to me.
Individual reached out via Facebook on 6/22/21 @ 5:29pm asking how to apply for a property that we had listed. She received a response at 5:50pm stating that the first step was to fill out a Request to View to schedule a showing, and not to submit an application until she saw the home and spoke to an agent.
Our policy is very clear, on our listings, on the Request to View page, and at the top of the actual paid application form... "Please DO NOT submit an application unless you have spoken with an agent and already viewed the home in person." We state this time and time again because our application fees are non-refundable, which is also stated before you submit your payment for the application. So in addition to this policy being stated in three different places and the individual having received a personal message on Facebook Messenger at 5:50pm on 6/22/21, she applied anyway on 6/23/21 at 9:42pm.
The following morning, she was informed that we were in receipt of her application, but that we already had applications on the property that she was interested in, which is why she was instructed not to apply. She later called our office that same day, Thursday 6/24, and we explained that the other applications ahead of her would have to be processed in the order in which they were received, but that if they fell through we could give her a call. She was also given the option to transfer her application to another property within 30 days if something suitable came up. It was explained again that application fees are non-refundable, and she understood.
On the evening of 7/1 and the morning of 7/2, the individual again reached out via Facebook Messenger, this time stating we didn't have any properties that she could afford and she wanted a refund. We did have a property listed that was less rent than the original one she applied for, which we provided information for, and again stated our policy with regards to application fees being non-refundable as they are processed by a third party. She then asks if we can review her application to see if she would even be approved if she moved forward. While we don't normally process applications until it is time to apply them to a property, the agent went ahead and reviewed her and her spouse's applications and instructed her that they in fact did not qualify. The agent explained exactly why, and informed the applicant that if their situation changed we would be happy to help. Applicant ended the conversation with "Ok, thank you for your time", and then left us a negative review on Google.
We strive to provide excellent service to those that we work with... prospective applicants, existing tenants, homeowners, and vendors. We are very clear and up front in our policies because we do not like people to waste money, which is the same reason we don't accept multiple applications as a competition. We work with one applicant at a time and process them accordingly before moving on to the next. Our application fees are low in comparison to many, and our service is very personalized. It is disheartening to receive negative reviews when someone is unhappy with the outcome that is not based on anything we could have done differently.
Fantastic experience: Byrd Palmer and Associates, and our property manager, Jamie Healy were very quick and responsive when myself, and my family were looking for a home. We were having difficulty finding a place, and Jamie was extremely helpful and kind in the rental process. We were able to communicate application concerns in honesty and she went above and beyond to make sure that we were not wasting application money, which we had been doing over and over at many rental properties that seemed would take application money knowing from the start that we would be declined in the process. She is the first property manager that we have worked with that was honest and sincere, and if she is at all a reflection of Byrd Palmer and Associates as a whole, they are an amazing company. She did a very thorough walk through before we moved in, and anything that we were unhappy with was immediately remedied. We couldnt be happier here with this company and we feel very blessed that we found them to work with us in our time of need. We recommend them with all our heart and if we could give them more stars we could.
Thank you so much for your feedback!
Fantastic experience: We moved from out of state on a very short calendar, so we were at the mercy of getting good informaton by phone and text. Furthermore, we have always been home owners, so the prospect of getting into a rental was a bit daunting for us. From the outset, Jamie Healy guided us from being on a short waiting list, then through the lease contract process and even helped in setting up our utilities. She always responded promtly and provided everything we needed, including addressing the issues in our new home that required service and repair. She even came over to personally introduce herself and make sure that everything was done to our satisfaction. We would highly recommend Jamie and Byrd Palmerl
Thank you, George. It has been more than a pleasure having you both as our tenants! Your attention to detail and care of the property is so appreciated!
Fantastic experience: I called made a appointment to view the property. Jamie the property manager was very courteous and helpful. The property was nice and the office staff was very courteous. I have had to put in a work order it was promptly handled with no issues. I would recommend this company to others seeking to rent. The rental rate is comparable with other places I visited.
Thank you LaRecea, it was a pleasure to work with you and Robert as well! It's never easy when we have to move, but I hope that yours has been as smooth as possible and that we addressed the maintenance issue to your satisfaction. We're always here and are so happy to have you!
Fantastic experience: We worked with Jamie at Byrd & Palmer to find our rental home. She was extremely responsive and very helpful throughout the process. Her, or someone from her office, was always willing to take our calls and answer any questions we had about the property. We have had no issues since we have been living there. Highly recommend Byrd & Palmer.
Thank you so much Brian that was very kind, as you both have been wonderful to work with as well. And please know that if you ever have any issues at all we are always just a phone call away! :-)
Fantastic experience: It has been a pleasure working with Jamie Healy and the entire team at Byrd Palmer to rent in Myrtle Beach. I greatly appreciate the quick and thorough responses, helpfulness, patience, and professionalism. Thank you! They're the best!
Thank you so much Dori!! It has been a pleasure working with you as well and we were so happy to be able to help you find your new home in the perfect location. We hope you love it there for years to come!
Fantastic experience: We needed a place to move and Jamie worked with us to find the perfect place. She was always available to answer any questions and flexible to work around our schedules. I highly recommend her agency for any of your housing needs.
Thank you so much Michelle! You and Brian were and are a pleasure to work with and we are so happy we could help you find your new home!!
Negative experience: Can't even get a single one of their property managers to call or email me back about a property. The lady who works in the office doesn't know anything about anything and just tells you to keep filling out the online form over and over.
Hello Jonathan,
We received a Request to View form on Dirty Branch Road from you on Sunday, June 6th, and on Monday, June 7th, responded via email the next steps and information on when you could expect to hear from us. Unfortunately, by the time you had submitted a request, we already had (2) applications under consideration.
Usually you will hear back within 48 business hours, but it can take longer depending on the property and time of year. We realize that you are anxious to move forward and we appreciate everyone's patience as we process all requests timely and in the order in which they are received. We receive a lot of inquiries on our properties and are not always able to get back with everyone if there is a long list and/or we already have a pending application, so we do apologize, as we know the current the market is competitive, which can be very frustrating (please understand it is for us also, as we would love to have enough homes for everyone that inquires, but as of late, the market has affected us all. Current tenants are mostly staying put due to this market, which reduces our available units as well.).
Again, we are very sorry that you have not heard from anyone regarding this property, but as explained, we already had two applications pending. If you have any questions, please do feel free to reach out to our office, where someone is always available to take your call during business hours. (843) 449-4009.
Kindly,
Byrd Palmer & Associates
Negative experience: Trying to find rental property in MB that you can afford is stressful enough when I applied with Byrd Palmer I felt like a number not a potential renter.It took a week and a lot energy to find out by a email ideas not approved My credit score was acceptable to everyone else but them The manager acted like she had never experienced any of life's hardships my credit score was 666 I had 3 years of excellent references from rental and utility company .but had medical bills from 2017 I was paying on monthly I was sent an email saying I was a high risk and after a week and 80 dollars I was not approved I did not ever talk to her in person .I would never want to have to deal with her for a year
We are very sorry that we were not able to approve your application and that you were unhappy with the service that was provided to you. Your decline letter provided details on the exact reason for your decline and if you have any questions please do feel free to reach out to us. Unfortunately, the details you have provided here aren't entirely accurate, so we are hopeful that our response helps to clarify why the process took longer than usual and why you were declined.
In regards to the timeframe of the decision taking more than our usual 24-48 hours... this was because the proper information had not been submitted by you with your application, and we had to go back and forth repeatedly to request additional information. Additionally, your current landlord reference did not get back to us until after the start of a holiday weekend, which unfortunately is out of our hands and had further delayed your response. We take pride in the fact that our usual turnaround is quite fast in comparison to others, and many times, when an application is turned in completed with all required information and no discrepancies, we often provide a same day response. However, that was not the case, as it took several days to receive what was needed from your end so that we could accurately review and process your applications. A week is by no means standard.
Regarding your credit scores and the overall reason for our decision to decline... Our Renter Qualifications are sent to you twice at the time of submitting your Request to View and they clearly state that:
"We will review your credit history for several factors (debt/income ratios, history of payments, longevity, types of accounts in derogatory standing). High likelihood of denial: not meeting the minimum score of 550, poor credit scores with lots of recent delinquencies and/or charge offs; any monies owed to past landlords; unpaid utility accounts, excessive recent charge offs / collections. Please be up front with us so we can let you know what we're able to work with."
Despite this, you had not, at any time before or after filling out the application, offered any insight or explanation as to your credit situation and what we would discover. We will not divulge your personal information on a public forum, but you were provided an Adverse Action letter that explicitly described the reasons for our denial and where you could obtain a copy of the report that we used for this decision in case there were any disputes on your end. If you have any questions about it, please do reach out so we can discuss with you. We always strive to be very clear on why an application could not be approved so that individuals can take the steps needed to improve likelihood of approval in the future (either with us or another agency). We have a rather longstanding policy of overlooking medical and school loan payment delinquencies if other credit lines are in good standing and the applicants have a healthy history otherwise, so medical bills had little to do with our decision to decline.
It is our preferred and stated method to always meet with applicants and show them the prospective home in person so that we can discuss any potential scenarios like that of which is noted above. You had been messaging back and forth with our agent via email and text regularly for over a month regarding this and another property. You requested to submit your applications site unseen because you had lived in the community prior, so we accommodated your request. That said, the agent had provided her phone number to you, was prompt on responding to your text and email messages, and at any time during the process would have welcomed a call from you to discuss any questions or concerns. In fact, we would still welcome a call to discuss your experience and further explain your reasons for decline, so please do reach out directly if you have further questions or concerns.
Kindly,
Byrd Palmer & Associates
Negative experience: They absolutely don’t care about new applications. You can’t call them. Jamie is never at the office. Called her many times to ask questions about the application. She sent an email with the other documents that they needed. Sent her everything. Never replied. They offered 0 support for the application. They practically stole me 80 dollars.
Dear Rodrig,
We are very sorry that you are disappointed that you weren’t the first complete applicant for the condo you applied for. As is detailed in our property listing that you viewed when you submitted your application, we strictly state not to submit an application until you have first submitted a Request to View and spoken with a property manager. Unfortunately, you submitted an application at 9:25am on 5/18/21, prior to filling out a Request to View, seeing the home in person, or having ever spoken to the property manager.
Despite this, the property manager reached out and informed you that she had already had showings scheduled for the following day and upcoming Monday for prospects who had submitted their Request to View forms, but that she was still willing to consider your application if you responded to her email with all of the requested documentation requested (which was bulleted for you) and an application for your wife, prior to receiving any new applications.
While you did eventually send over an email on 5/29/21 with some of the items in question, we never received the application from your wife and were unable to process your incomplete application in the necessary timeframe. In the meantime, prior to your emailed response, we did receive an application from another individual who had scheduled a showing with us and were invited to apply, and they were approved. To this date, your full application package has not been received. Incomplete applications are unable to be processed.
We are very fair and up front about our policies. We schedule showings on a first come, first serve basis for those who submit a Request form and then accept applications for review one at a time from those showings so that we don’t have multiple applications and prospects that end up losing out on application fees. We go out of our way not to encourage multiple applications because we prefer to be fair and noncompetitive, as well as considerate of people not submitting fees if they don’t have a good chance of renting with us.
Again, we are very sorry that your application was not able to be processed because it was incomplete. Despite that, submitting an application does not at any time imply a “sure thing”, as we are required to comply with a thorough screening process before we approve all of our tenants. In either case, we would’ve loved to have worked with you in helping you find your new home, so we’re sorry we didn’t hear back from you with your wife’s application.
We wish you the best and hope that you were able to find a place to call home.
Kindly,
Byrd Palmer & Associates
Fantastic experience: I live in a community that has had Byrd Palmer as their management company for several years. All of my dealings with Kat Palmer have been handled in a professional and efficient manner. We have been able to work through our property improvement applications to satisfy all parties.
Thank you Laura! We enjoy working with our homeowners!
Negative experience: We live in a residential area where ByrdPalmer has managed the HOA for at least the past several years. We are not impressed with their management services. Quality and professionalism were lacking in our opinion. Kat Palmer was the contact for our development. er the by-laws
We are very sorry to learn of your rating, but are not aware of any concerns. Please give us a call at our office so that we can try to resolve any issues for you. 843-449-4009. Thank you.
Negative experience: Zero Stars!
We are very sorry to learn of your rating, but are not aware of any concerns. Please give us a call at our office so that we can try to resolve any issues for you. 843-449-4009. Thank you.
Fantastic experience: They have been great to us for many years. I've been reading on here and hearing about moving out issues, no security deposits returned, etc. Hopefully they will continue to work with us on moving out early, now that the owner suddenly wants to sell. Will definitely be following and sharing our experiences. It was a great time here in Savannah Shores. Hoping for the best!
We enjoyed having you as our tenant! Thank you for your business and for leaving the home in great shape. We were happy to return your deposit in full :-)
Fantastic experience: Great company to work with.
Thank you so much Noah! We appreciate your partnership and are so grateful for you
Fantastic experience: We rented a house in Forestbrook in June. It was a real pleasure to work with Jaime that made our move in very smooth. She is always available, answering our questions quickly and in a very helpful way. The house was very clean, neat and above and beyond our exspectations! We would highly recommend Byrd Palmer Association, a very professional real estate in Myrtle Beach with an awesome staff!
It was a pleasure having you and your family stay in this home. You took excellent care of the property and we were sorry to lose you to your relocation needs. If we can ever assist you again in the future, please let us know!
Fantastic experience: Kat and Jaime are such great people to work with. They were very flexible getting us into our house and they were very understanding and flexible getting us out as well! Every issue we had was taken care of quickly, and paying rent online was effortless. Our privacy was respected and Kat was always just a text away. I’d highly recommend renting through Byrd Palmer. Thanks again for everything guys!
Thank you so much for your kind review! We try to treat every one of our tenants with the same kindness and understanding that we would hope to receive in their place, and we are grateful to be able to serve so many wonderful people.
Fantastic experience: Love renting from them!! When I started having to look for another remtal die to my other rental being put on the market it was so hard to find a place that took dog's. Jami went above and beyond to work with the owners of our new rental to allow me to rent with my dog buddy. The rental process was so simple and quick. I would recommend renting or buying from them!!! Hopefully we will be renting from them for a long time! Jami Rocks! !
Thank you so much Brandie! It was a great pleasure to have you and your family (human and pet) stay in one of our homes and we appreciate the care you showed in your tenancy.
Fantastic experience: My family and I met Jamie Healy of Byrd Palmer, while we were house hunting in the Myrtle Beach area, she showed us a great house in our budget, and two weeks later my family and I moved in with no issues at all. After getting settled a few minor things in the house needed a mechanical touch, I remember contacting Jamie one day informing her of the issue an less than 24hrs the issue was resolved. Truly appreciate her commitment to her clients, and will recommend her and Byrd Palmer to my friends and family in the future for sure!!!
We have been so thankful to have you and your family as multi-year tenants. You take great care of the home and are always forthcoming with any issues that arise so that we can address them promptly. We were so happy to renew you again this year!! Thank you :-)
Fantastic experience: I've had an opportunity to work with Jamie Healey/Byrd Palmer recently when looking for a rental home. Jamie has been easy to work with and responsive. Every cross-country move is stressful but Jamie took the time to make sure we had all of our documentation in order and was flexible with us on meeting on our move-in date. We had one minor hiccup arise and Jamie handled it promptly and professionally. Other than having to provide proof of swapping over the utilities prior to move in, I am very pleased with my experience so far!
You and your wife were top notch tenants and we were sorry to learn when you had to relocate. We hope you're enjoying your new home and surroundings!!
Fantastic experience: I just wanted to say that Jamie you are the best . You really made my renting experience easy for me and my family. Also you really care about the properties that y’all have.
Thank you Sakeenah! And thank you guys for always keeping the home in such beautiful condition! Model tenants!
Fantastic experience: I wish I could give more stars. Without going into a lot of detail, I had a life changing event while renting with Byrd Palmer. They went above and way beyond in order to do whatever they could to help me. They have never been anything short of professional and quick to react to any issues that I have had!
Thank you so much Mark! We miss having you as a tenant, as you were always so thoughtful, kind, and took great care of our properties. If we can ever assist you again in the future, please don't hesitate!!
Fantastic experience: We have been tenants for 3 years now and Pam and Kat have always helped us with anything and everything that we have needed. Corresponded with the owners on whatever we needed fixed or done. The original move in 3 years ago was smooth and easy. Hope to be here for many more years. We appreciate ya'll
Thank you so much! We love working with you!!
Negative experience: Viewed and toured an apartment and everything was great. Was in active contact with the realtor via text messages and ready to apply for the rental property. Got all my information to apply for it online and payed the charge, even sent a courtesy text to the realtor to confirm my application which she told me to do a few hours prior. Upon applying and sending the text the realtor went ghost on me and refused to acknowledge the application and me and the listing was removed instantly. I won’t ever use them again, I feel if their were multiple applications I should have been informed and warned prior to paying their $40 fee for what was implied to be a sure thing for me.
Dear Chris,
We are very sorry that you are disappointed that you weren’t the first applicant for the condo you viewed with us. We showed you the property at 9:10am on August 22nd. At that time, you were informed that we did not have any applications on the property, but that you should text the agent prior to submitting your application so that we could confirm that we didn’t have another applicant before you submitted your $40 application fee. We always encourage this, as we don’t like prospective tenants to spend money if we already have someone in line, as we work on a first come first serve basis to be fair. Nine hours later at 6:22pm, you sent the agent a text stating that you had submitted an application and were looking forward to hearing from her soon. At that point, since it was after hours and you had already submitted the application prior to confirming, the agent waited until the morning to respond.
At 8:49am on August 23rd, you received a very nice and apologetic email informing you that we had already received an application prior to you submitting yours, and that we were going to have to proceed with theirs if the security deposit was received that day (but that we could inform you if it wasn’t). The agent had a great feeling about you and really wanted to help you find your new rental, and even provided you with a couple of other options we had available in the area for rent that we could transfer your application to if you were interested. Unfortunately, our office didn’t hear anything back from you until this review.
Again, we are very sorry that your application was not the first submitted. Despite that, submitting an application does not at any time imply a “sure thing”, as we are required to comply with a thorough screening process before we approve all of our tenants. In either case, we would’ve loved to have worked with you in helping you find your new home, so we’re sorry we didn’t hear back from you.
We wish you the best and hope that you have found a place to call home.
Positive experience: They helped me find the perfect place to rent and I was able to move in within 5 days which was very fast.
We love hearing this! Thank you so much!
Negative experience: I submitted two applications before even viewing two particular home rentals at $40/a pop. The agent of one of the properties, Kat, has been no help. No one has ever returned any of my emails! Too bad Byrd Palmer is my only choice on this rental. 10 minutes later: I just heard back from Kat. Since she saw my review, NOW she calls me back. She was less than professional when I explained to her my frustration.
We try so very hard to reply to ALL calls and inquiries in a timely basis. Thanks for your feedback :)
Fantastic experience: AWESOME IS ALL YOU CAN SAY!!!!!!!!!!!!!!!
We appreciate you Jack! We really do!
Fantastic experience: I just rented a home from them and Jamie was the agent I worked with. She was super nice and helpful. I had multiple questions and each time she was quick to respond to my texts. She made the transition to our new home easier and once I decided this was the house I wanted things moved quickly and went smoothly.
Thank you Scott! Let us know if we can help you with anything at all!
Fantastic experience: Kat has given me peace of mind while I am states away becoming a tenant for a property she manages. Always responds to calls and emails in a timely manner. I would definitely recommend Byrd Palmer & Associates Inc. if you are looking to move to the area!
Thank you Ashlyn! It was an absolute pleasure helping you find your new home!
Negative experience: Horrible service! Tried to schedule a showing for a rental and was told the agent would call me. Never got a call back. I would definitely recommend listing with someone else!
Sorry to hear that! We do try to get back to each and every caller even when our call volume is at its highest. Have a great day!
Fantastic experience: Great company. Love working with them!
Thank you so much!
Negative experience: I called to see about renting one of their properties - Pam was extremely rude. She said go to the website and hung up on me. I have already been to their website and knew of a few properties I was interested in. I called back to see if someone else would be more helpful. Nope! Based on my experience I would not recommend listing your property with them as they do not care about renting it
We were very sorry to learn of this experience and wish you had left a way to contact you so that we could make this right. Hoping you found the perfect place to call home!
Fantastic experience: My husband and I would highly recommend Byrd Palmer & Associates. We worked directly with Kat Palmer over the last few years on our rental property. We have been very pleased with how proactive they are in finding great tenants that treated the house as their own. Getting ready to put the house on the market and it was left it wonderful shape. Kat did a great job at communicating with us all along the way as well! The cost is well worth it. Thank you Byrd Palmer & Associates for exceeding our expectations!
Thank you, thank you, thank you! It is always a pleasure to work with our owners and we are so elated that you were happy with our services!
Fantastic experience: Without a doubt the best property management company in Myrtle Beach! Kat and Lauren care for our property as if it were their own. They have taken the stress out of property rental. I highly recommend them if you have a property to rent on the Grand Strand!
I hope that relieving the stress of rental properties is always the one thing we're able to provide our owners. Thank you so much for your business. It was an absolute pleasure to serve you and take care of your home for you!
Fantastic experience: Byrd Palmer & Associates made our moving experience so easy. They are professional, pleasant, and go above and beyond. They always responded to our needs quickly and efficiently. I would definitely recommend them!
"...made our moving experience so easy." This is the highest compliment we could receive from our tenants. We are so glad you were pleased with the experience and loved having you stay in our property!!
Fantastic experience: I have been going through Byrd Palmer for several years now. Kat, Pam, and everyone there has been such a pleasure to deal with.. Always fast to return calls and quick to fix any rental maintenance issues. Very understanding and has always made things stress free. I am extremely happy with the management and would highly recommend ..
Fantastic experience: Very plesant to deal with. Thank you for working with us!
Thank you as well!!
Negative experience: Stay far far away from these thieves!!!! I left home I leased 3 years from them in immaculate condition as well as repainted home. They completely screw you on the way out. They owed me $1800 for deposit and sent me check for $70. There are way too many good leasing companies out there to settle for Byrd Palmer. Kat and her cronies are liars. Don't fall for the sweet talk. Maintenance is a complete joke too. Currently taking them to court. Will post to social media and provide updates periodically.
We wish it weren't the case, but this home was left in very poor shape. A portion of the funds referred to herein were for a nonrefundable pet fee. The rest, less the balance returned, was utilized to make the repairs required due to negligence.
Negative experience: I applied for a home through this company before actually viewing it, in hopes to schedule an appointment to see it and proceed with possibly moving in. On the website it said it was available. Once we called they said they would contact us once the property was ready. Unfortunately, the property was taken off the market by the owner and is no longer for rent. This company refuses to give me a refund and keeps referring me to there policy. But out of common courtesy and decency, I would think they would give me a refund. Instead they place the blame on me for applying for a "available" home on the Bryd and Palmer website that's actually not even for rent.
Our property listing descriptions strictly state within: "To schedule a showing you must fill out a Request to View form here: https://www.byrdpalmer.com/request
Once your form has been received, we will be in touch as soon as possible during business hours if you fit the renter requirements.
*PLEASE DO NOT submit an application until you have spoken with a property manager and viewed the property in person.*"
We state this policy up front because our application fees are nonrefundable, which is also noted twice throughout the application process before you submit it.
Fantastic experience: Honestly the best property manager I've ever dealt with in the Myrtle Beach area. Lauren is very responsive and always takes care of any issues right away. Highly recommend Byrd Palmer to anyone looking to rent a home in Myrtle Beach! 10/10
It was a pleasure having you and Matt as our tenants for five years!! Thank you for your business and please let us know if there is ever anything we can do to assist you in the future.
Fantastic experience: A+++++++++
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